var Zammad = {
    params: {},

    setParams: function (params) {
        if (typeof params !== 'object') {
            return;
        }

        Zammad.params = params;
        if (typeof Zammad.params.url === 'string') {
            if (!Zammad.params.url.endsWith('/')) {
                Zammad.params.url += '/';
            }
        }
    },

    request: function (method, query, data) {
        ['url', 'access_token'].forEach(function (field) {
            if (typeof Zammad.params !== 'object' || typeof Zammad.params[field] === 'undefined'
                || Zammad.params[field] === '' ) {
                throw 'Required param is not set: "' + field + '".';
            }
        });

        var response,
            url = Zammad.params.url + query,
            request = new CurlHttpRequest();

        if (typeof Zammad.HTTPProxy === 'string' && Zammad.HTTPProxy.trim() !== '') {
            request.SetProxy(Zammad.HTTPProxy);
        }

        request.AddHeader('Content-Type: application/json');
        request.AddHeader('Authorization: Token token=' + Zammad.params.access_token);

        if (typeof data !== 'undefined') {
            data = JSON.stringify(data);
        }

        Zabbix.Log(4, '[ Zammad Webhook ] Sending request: ' +
            url + ((typeof data === 'string') ? (' ' + data) : ''));

        switch (method) {
            case 'get':
                response = request.Get(url, data);
                break;

            case 'post':
                response = request.Post(url, data);
                break;

            case 'put':
                response = request.Put(url, data);
                break;

            default:
                throw 'Unsupported HTTP request method: ' + method;
        }

        Zabbix.Log(4, '[ Zammad Webhook ] Received response with status code ' + request.Status() + ': ' + response);

        if (response !== null) {
            try {
                response = JSON.parse(response);
            }
            catch (error) {
                Zabbix.Log(4, '[ Zammad Webhook ] Failed to parse response received from Zammad');
                response = null;
            }
        }

        if (request.Status() < 200 || request.Status() >= 300) {
            var message = 'Request failed with status code ' + request.Status();

            if (response !== null && typeof response.errors !== 'undefined'
                && Object.keys(response.errors).length > 0) {
                message += ': ' + JSON.stringify(response.errors);
            }
            else if (response !== null && typeof response.errorMessages !== 'undefined'
                && Object.keys(response.errorMessages).length > 0) {
                message += ': ' + JSON.stringify(response.errorMessages);
            }

            throw message + ' Check debug log for more information.';
        }

        return {
            status: request.Status(),
            response: response
        };
    },

    setTicketTags: function(tags, ticket_id) {
        try {
            var tags_json = JSON.parse(tags),
                result;

            for (var i in tags_json) {
                result = Zammad.request('get',
                    '/api/v1/tags/add?object=Ticket&o_id=' + ticket_id +
                    '&item=' + tags_json[i].tag);

                if (typeof result.response !== 'object'
                    || result.status != 200) {
                    Zabbix.Log(4, '[ Zammad Webhook ] Cannot add ticket tag:' + tags_json[i].tag);
                }
            }
        }
        catch (error) {
            Zabbix.Log(4, '[ Zammad Webhook ] Failed to add ticket tags:' + error);
        }

        return;
    },

    createTicket: function(subject, message, priority) {
        var data = {
                title: subject,
                group: 'Users',
                article: {
                    subject: subject,
                    body: message,
                    type: 'note',
                    internal: false
                },
                customer: Zammad.params.customer
            },
            result;

        if (priority) {
            data.priority_id = priority;
        }

        result = Zammad.request('post', 'api/v1/tickets', data);

        if (typeof result.response !== 'object'
            || typeof result.response.id === 'undefined'
            || result.status != 201) {
            throw 'Cannot create Zammad ticket. Check debug log for more information.';
        }

        return result.response.id;
    },

    updateTicket: function(subject, message) {
        var data = {
            ticket_id: Zammad.params.ticket_id,
            subject: subject,
            body: message || '',
            type: 'note',
            internal: false
        };

        result = Zammad.request('post', 'api/v1/ticket_articles', data);

        if (typeof result.response !== 'object'
            || typeof result.response.id === 'undefined'
            || result.status != 201) {
            throw 'Cannot update Zammad ticket. Check debug log for more information.';
        }
    }
};

try {
    var params = JSON.parse(value),
        params_zammad = {},
        params_update = {},
        result = {tags: {}},
        required_params = [
            'alert_subject', 'customer',
            'event_source', 'event_value',
            'event_update_status'
        ],
        severities = [
            {name: 'not_classified', color: '#97AAB3'},
            {name: 'information', color: '#7499FF'},
            {name: 'warning', color: '#FFC859'},
            {name: 'average', color: '#FFA059'},
            {name: 'high', color: '#E97659'},
            {name: 'disaster', color: '#E45959'},
            {name: 'resolved', color: '#009900'},
            {name: null, color: '#000000'}
        ],
        priority;

    Object.keys(params)
        .forEach(function (key) {
            if (key.startsWith('zammad_')) {
                params_zammad[key.substring(7)] = params[key].trim();
            }
            else if (key.startsWith('event_update_')) {
                params_update[key.substring(13)] = params[key];
            }
            else if (required_params.indexOf(key) !== -1 && params[key].trim() === '') {
                throw 'Parameter "' + key + '" cannot be empty.';
            }
        });

    if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
        throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.';
    }

    // Check {EVENT.VALUE} for trigger-based and internal events.
    if (params.event_value !== '0' && params.event_value !== '1'
        && (params.event_source === '0' || params.event_source === '3')) {
        throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
    }

    // Check {EVENT.UPDATE.STATUS} only for trigger-based events.
    if (params.event_source === '0' && params.event_update_status !== '0' && params.event_update_status !== '1') {
        throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
    }

    if (params.event_source !== '0' && params.event_value === '0') {
        throw 'Recovery operations are supported only for trigger-based actions.';
    }

    if (params.event_source === '0'
        && ((params.event_value === '1' && params.event_update_status === '1')
            || (params.event_value === '0'
                && (params.event_update_status === '0' || params.event_update_status === '1')))
        && (isNaN(parseInt(params.zammad_ticket_id)) || parseInt(params.zammad_ticket_id) < 1 )) {
        throw 'Incorrect "zammad_ticket_id" parameter given: ' + params.zammad_ticket_id +
            '\nMust be positive integer.';
    }

    if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
        params.event_nseverity = '7';
    }

    if (params.event_value === '0') {
        params.event_nseverity = '6';
    }

    priority = params['severity_' + severities[params.event_nseverity].name];
    priority = priority && priority.trim() || severities[7].name;

    Zammad.setParams(params_zammad);
    Zammad.HTTPProxy = params.HTTPProxy;

    // Create ticket for non trigger-based events.
    if (params.event_source !== '0'
        && params.event_value !== '0') {
        Zammad.createTicket(params.alert_subject, params.alert_message, priority, params.event_tags);
    }
    // Create ticket for trigger-based events.
    else if (params.event_value === '1' && params_update.status === '0') {
        var ticket_id = Zammad.createTicket(params.alert_subject,
            params.alert_subject + '\n' + params.alert_message + '\n' +
            params.zabbix_url + (params.zabbix_url.endsWith('/') ? '' : '/') +
            'tr_events.php?triggerid=' + params.trigger_id + '&eventid=' + params.event_id + '\n',
            priority);

        result.tags.__zbx_zammad_ticket_id = ticket_id;
        result.tags.__zbx_zammad_ticketlink = params.zammad_url +
            (params.zammad_url.endsWith('/') ? '' : '/') + '#ticket/zoom/' + ticket_id;

        if (Zammad.params.enable_tags.toLowerCase() === 'true') {
            Zammad.setTicketTags(params.event_tags, ticket_id);
        }
    }
    // Update created ticket for trigger-based event.
    else {
        Zammad.updateTicket(params.alert_subject, params.alert_message);
    }

    return JSON.stringify(result);
}
catch (error) {
    Zabbix.Log(3, '[ Zammad Webhook ] ERROR: ' + error);
    throw 'Sending failed: ' + error;
}