var Media = {
    params: {},
    name: '',
    labels: [],
    HTTPProxy: '',

    setParams: function (params) {
        if (typeof params !== 'object') {
            return;
        }

        Media.params = params;
        Media.params.api += Media.params.api.endsWith('/') ? '' : '/';
    },

    setProxy: function (HTTPProxy) {
        if (typeof HTTPProxy !== 'undefined' && HTTPProxy.trim() !== '') {
            Media.HTTPProxy = HTTPProxy;
        }
    },

    request: function (method, query, data) {
        ['api', 'token'].forEach(function (field) {
            if (typeof Media.params !== 'object' || typeof Media.params[field] === 'undefined'
                    || Media.params[field] === '') {
                throw 'Required ' + Media.name + ' param is not set: "' + field + '".';
            }
        });

        var response,
            url = Media.params.api + query,
            request = new CurlHttpRequest();

        request.AddHeader('Content-Type: application/json');
        request.AddHeader('Accept: application/json');
        request.AddHeader('Authorization: ' + Media.params.token);
        request.SetProxy(Media.HTTPProxy);

        if (typeof data !== 'undefined') {
            data = JSON.stringify(data);
        }

        Zabbix.Log(4, '[ ' + Media.name + ' Webhook ] Sending request: ' +
            url + ((typeof data === 'string') ? ('\n' + data) : ''));

        switch (method) {
            case 'get':
                response = request.Get(url, data);
                break;

            case 'post':
                response = request.Post(url, data);
                break;

            case 'put':
                response = request.Put(url, data);
                break;

            default:
                throw 'Unsupported HTTP request method: ' + method;
        }

        Zabbix.Log(4, '[ ' + Media.name + ' Webhook ] Received response with status code ' +
            request.Status() + '\n' + response);

        if (response !== null) {
            try {
                response = JSON.parse(response);
            }
            catch (error) {
                Zabbix.Log(4, '[ ' + Media.name + ' Webhook ] Failed to parse response.');
                response = null;
            }
        }

        if (request.Status() < 200 || request.Status() >= 300) {
            var message = 'Request failed with status code ' + request.Status();

            if (response !== null) {
                if (typeof response.errors === 'object' && Object.keys(response.errors).length > 0) {
                    message += ': ' + JSON.stringify(response.errors);
                }
                else if (typeof response.errorMessages === 'object' && Object.keys(response.errorMessages).length > 0) {
                    message += ': ' + JSON.stringify(response.errorMessages);
                }
                else if (typeof response.message === 'string') {
                    message += ': ' + response.message;
                }
            }

            throw message + ' Check debug log for more information.';
        }

        return {
            status: request.Status(),
            response: response
        };
    }
};

try {
    var result = {tags: {}},
        params = JSON.parse(value),
        media = {},
        fields = {},
        resp = {},
        required_params = [
            'alert_subject',
            'alert_message',
            'event_id',
            'event_source',
            'event_value',
            'event_update_status',
            'topdesk_api',
            'topdesk_user',
            'topdesk_password'
        ],
        severities = [
            'not_classified',
            'information',
            'warning',
            'average',
            'high',
            'disaster',
            'resolved',
            'default'
        ],
        priority;

    Object.keys(params)
        .forEach(function (key) {
            if (required_params.indexOf(key) !== -1 && params[key].trim() === '') {
                throw 'Parameter "' + key + '" cannot be empty.';
            }
            if (key.startsWith('topdesk_')) {
                media[key.substring(8)] = params[key];
            }
        });

    // Possible values of event_source:
    // 0 - Trigger, 1 - Discovery, 2 - Autoregistration, 3 - Internal.
    if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
        throw 'Incorrect "event_source" parameter given: "' + params.event_source + '".\nMust be 0-3.';
    }

    // Check event_value for trigger-based and internal events.
    // Possible values: 1 for problem, 0 for recovering
    if (params.event_value !== '0' && params.event_value !== '1'
        && (params.event_source === '0' || params.event_source === '3')) {
        throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
    }

    // Check event_update_status only for trigger-based events.
    // Possible values: 0 - Webhook was called because of problem/recovery event, 1 - Update operation.
    if (params.event_source === '0' && params.event_update_status !== '0' && params.event_update_status !== '1') {
        throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
    }

    // Check event_id for a numeric value.
    if (isNaN(parseInt(params.event_id)) || params.event_id < 1) {
        throw 'Incorrect "event_id" parameter given: ' + params.event_id + '\nMust be a positive number.';
    }

    if ((params.event_source === '1' || params.event_source === '2')  && params.event_value === '0') {
        throw 'Recovery operations are supported only for Trigger and Internal actions.';
    }

    if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
        params.event_nseverity = '7';
    }

    if (params.event_value === '0') {
        params.event_nseverity = '6';
    }

    priority = params['severity_' + severities[params.event_nseverity]];
    params.zbxurl = params.zbxurl + (params.zbxurl.endsWith('/') ? '' : '/');

    Media.name = 'TOPdesk';
    Media.setParams(media);
    Media.params.token = 'Basic ' + btoa(Media.params.user + ':' + Media.params.password);
    Media.setProxy(params.HTTPProxy);

    // Create an issue.
    // Numeric value of the event that triggered an action (1 for problem, 0 for recovering).
    // Numeric value of of the problem update status. Possible values:
    // 0 - Webhook was called because of problem/recovery event, 1 - Update operation.
    if ((params.event_source == 0 && params.event_value == 1 && params.event_update_status == 0)
            || (params.event_source == 3 && params.event_value == 1)
            || params.event_source == 1 || params.event_source == 2) {
        Zabbix.Log(4, '[ ' + Media.name + ' Webhook ] Request of the ticket creating.');
        fields.caller = {dynamicName: 'Zabbix'};
        fields.briefDescription = params.alert_subject;
        fields.request = params.alert_message.replace(/\n/g, '<br>');
        fields.priority = {name: priority};
        fields.processingStatus = {name: Media.params.status};
        fields.externalNumber = params.event_id;
        fields.request += '<br>' + params.zbxurl;

        if (params.event_source === '0') {
            fields.request += 'tr_events.php?triggerid=' + params.trigger_id + '&eventid=' + params.event_id;
        }

        resp = Media.request('post', 'tas/api/incidents', fields);
        if (typeof resp.response !== 'object' || typeof resp.response.id === 'undefined') {
            throw 'Cannot create ' + Media.name + ' issue. Check debug log for more information.';
        }

        if (params.event_source == 0 && params.event_value == 1 && params.event_update_status == 0) {
            result.tags.__zbx_tpd_issuekey = resp.response.number;
            result.tags.__zbx_tpd_issuelink = Media.params.api +
                'tas/secure/incident?action=show&unid=' + resp.response.id;
        }
    }
    // Update a created issue.
    else {
        if (params.event_source == 3 && params.event_value == 0) {
            throw 'Internal event recovery actions are not supported.';
        }

        Zabbix.Log(4, '[ ' + Media.name + ' Webhook ] Request of the ticket updating.');
        fields.action = params.alert_message.replace(/\n/g, '<br>');

        resp = Media.request('put', 'tas/api/incidents/number/' + Media.params.issue_key, fields);
        if (typeof resp.response !== 'object' || typeof resp.response.id === 'undefined'
                || resp.response.number !== Media.params.issue_key) {
            throw 'Cannot update ' + Media.name + ' issue. Check debug log for more information.';
        }
    }

    return JSON.stringify(result);
}
catch (error) {
    Zabbix.Log(3, '[ ' + Media.name + ' Webhook ] ERROR: ' + error);
    throw 'Sending failed: ' + error;
}