Provide smarter, faster service with Service Cloud, the #1 customer support solution.
Get customer support up and running quickly, on your own. Our setup experience is so easy you can do it without an IT department or consulting help.
Respond to customers faster than ever. Now it’s possible to handle requests for help from email, phone, chat, Twitter, Facebook, and your website — all through a single agent console.
Now you can automate repetitive tasks, so your agents can focus on more important issues that require personal attention.
Bring all your data together for real-time, actionable insights, so you can track customer needs, monitor support team performance, and increase customer loyalty.
Today's customers want to help themselves, so make it easy. With self-service customer support they can solve their own issues day or night, on any device.
“Salesforce has helped us build the trust to gain customer confidence and grow.”
Service Cloud Essentials
Out-of-the-box service solution for up to 5 users
$
25
USD/user/month**
(billed annually)
(billed annually)
Service Cloud Professional Edition
Complete service CRM for teams of any size
$
75
USD/user/month**
(billed annually)
(billed annually)
Service Cloud Enterprise Edition
Customizable CRM for comprehensive service
$
150
USD/user/month**
(billed annually)
(billed annually)
* Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.
** All per user products require an annual contract.
Start fast with step-by-step, in-app tutorials. Then, get free online training at Trailhead or visit global, in-person training sessions.
Our community members learn, get inspired, and blaze trails together.
No matter how big your goals, we have support plans that provide the knowledge, training, and resources to help you achieve them.
Increase satisfaction and build loyalty with an easy, scalable customer service platform.