1<page xmlns="http://projectmallard.org/1.0/" 2 xmlns:its="http://www.w3.org/2005/11/its" 3 xmlns:if="http://projectmallard.org/if/1.0/" 4 type="topic" style="task" 5 id="noprint"> 6 7 <info> 8 <link type="guide" xref="index#printing"/> 9 <desc>The author may have put printing restrictions on the document.</desc> 10 <revision pkgversion="3.2" version="0.1" date="2011-09-05" status="final"/> 11 <revision pkgversion="3.30.2" version="0.2" date="2018-11-25" status="final"/> 12 <revision pkgversion="3.38.2" version="0.3" date="2021-03-06" status="final"/> 13 <credit type="author"> 14 <name>Phil Bull</name> 15 <email>philbull@gmail.com</email> 16 </credit> 17 <license> 18 <p>Creative Commons Share Alike 3.0</p> 19 </license> 20 21 </info> 22 23<title>I can't print a document</title> 24<section id="why"> 25 <title>Possible reasons for printing failure</title> 26<p>A document might not print because of:</p> 27 <list> 28 <item><p>Printer problems or, </p></item> 29 <item><p>PDF printing restrictions.</p></item> 30 </list> 31</section> 32 33 34<section id="printer-problems"> 35 <title>Printer problems</title> 36 <p> 37 There are many reasons why your printer might not be working. For example, it 38 could be out of paper or ink, or unplugged or damaged. 39 </p> 40 41 <p>To check if your printer is printing correctly:</p> 42 <steps> 43 <item> 44 <p>Open the <gui href="help:gnome-help/shell-introduction#activities">Activities</gui> 45 overview and start typing <gui>Settings</gui>.</p> 46 </item> 47 <item> 48 <p>Click on <gui>Settings</gui>.</p> 49 </item> 50 <item> 51 <p>Click <gui>Printers</gui> in the sidebar.</p> 52 </item> 53 <item> 54 <p>Click the <media its:translate="no" type="image" src="figures/emblem-system-symbolic.svg"><span its:translate="yes">settings</span></media> 55 button next to the printer.</p> 56 </item> 57 <item> 58 <p>Select <gui style="menuitem">Printing Options</gui>.</p> 59 </item> 60 <item> 61 <p>Click on <gui>Test Page</gui>. A page should be sent to your printer.</p> 62 <note> 63 <p> 64 If this fails, see <link href="help:gnome-help/printing">Printing help</link>. You may also need to see your printer's manual to see what else you can do. 65 </p> 66 </note> 67 </item> 68 </steps> 69 70 71</section> 72 73<section id="pdf-restrictions"> 74 <title>PDF printing restrictions</title> 75 <p> 76 Some PDF documents have a setting which prevents you from printing them. 77 Authors can set this printing restriction when they write a document. 78 The <app>document viewer</app> overrides this restriction by default, but you may want to check 79 that it hasn't been disabled: 80 </p> 81 82 <note style="important"> 83 <p>You need to have <app>dconf Editor</app> installed on your computer to 84 change this setting.</p> 85 <if:if test="action:install"> 86 <p><link style="button" action="install:dconf-editor">Install 87 <app>dconf Editor</app></link></p> 88 </if:if> 89 </note> 90 91 <steps> 92 <item> 93 <p>Open the <gui href="help:gnome-help/shell-introduction#activities">Activities</gui> 94 overview and start typing <gui>dconf Editor</gui>.</p> 95 </item> 96 <item> 97 <p>Click on <gui>dconf Editor</gui>.</p> 98 </item> 99 <item> 100 <p>Browse to <sys>/org/gnome/evince</sys>.</p> 101 </item> 102 <item> 103 <p> 104 Make sure that the <gui>override-restrictions</gui> option is checked. 105 </p> 106 </item> 107 <item> 108 <p> 109 Go back to the <app>Document Viewer</app> and try to print the document again. 110 </p> 111 </item> 112 </steps> 113</section> 114 115</page> 116