1# en_US lang file for module ticket 2# Copyright (C) 2013 Jean-François FERRY <hello@librethic.io> 3# 4# This program is free software: you can redistribute it and/or modify 5# it under the terms of the GNU General Public License as published by 6# the Free Software Foundation, either version 3 of the License, or 7# (at your option) any later version. 8# 9# This program is distributed in the hope that it will be useful, 10# but WITHOUT ANY WARRANTY; without even the implied warranty of 11# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the 12# GNU General Public License for more details. 13# 14# You should have received a copy of the GNU General Public License 15# along with this program. If not, see <https://www.gnu.org/licenses/>. 16 17# 18# Generic 19# 20 21Module56000Name=Tickets 22Module56000Desc=Ticket system for issue or request management 23 24Permission56001=See tickets 25Permission56002=Modify tickets 26Permission56003=Delete tickets 27Permission56004=Manage tickets 28Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) 29 30TicketDictType=Ticket - Types 31TicketDictCategory=Ticket - Groupes 32TicketDictSeverity=Ticket - Severities 33TicketDictResolution=Ticket - Resolution 34 35TicketTypeShortCOM=Commercial question 36TicketTypeShortHELP=Request for functionnal help 37TicketTypeShortISSUE=Issue or bug 38TicketTypeShortPROBLEM=Problem 39TicketTypeShortREQUEST=Change or enhancement request 40TicketTypeShortPROJET=Project 41TicketTypeShortOTHER=Other 42 43TicketSeverityShortLOW=Low 44TicketSeverityShortNORMAL=Normal 45TicketSeverityShortHIGH=High 46TicketSeverityShortBLOCKING=Critical, Blocking 47 48ErrorBadEmailAddress=Field '%s' incorrect 49MenuTicketMyAssign=My tickets 50MenuTicketMyAssignNonClosed=My open tickets 51MenuListNonClosed=Open tickets 52 53TypeContact_ticket_internal_CONTRIBUTOR=Contributor 54TypeContact_ticket_internal_SUPPORTTEC=Assigned user 55TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking 56TypeContact_ticket_external_CONTRIBUTOR=External contributor 57 58OriginEmail=Reporter Email 59Notify_TICKET_SENTBYMAIL=Send ticket message by email 60 61# Status 62Read=Read 63Assigned=Assigned 64InProgress=In progress 65NeedMoreInformation=Waiting for reporter feedback 66NeedMoreInformationShort=Waiting for feedback 67Answered=Answered 68Waiting=Waiting 69Closed=Closed 70Deleted=Deleted 71 72# Dict 73Type=Type 74Severity=Severity 75TicketGroupIsPublic=Group is public 76TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface 77 78# Email templates 79MailToSendTicketMessage=To send email from ticket message 80 81# 82# Admin page 83# 84TicketSetup=Ticket module setup 85TicketSettings=Settings 86TicketSetupPage= 87TicketPublicAccess=A public interface requiring no identification is available at the following url 88TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries 89TicketParamModule=Module variable setup 90TicketParamMail=Email setup 91TicketEmailNotificationFrom=Notification email from 92TicketEmailNotificationFromHelp=Used into ticket message answer by example 93TicketEmailNotificationTo=Notifications email to 94TicketEmailNotificationToHelp=Send email notifications to this address. 95TicketNewEmailBodyLabel=Text message sent after creating a ticket 96TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. 97TicketParamPublicInterface=Public interface setup 98TicketsEmailMustExist=Require an existing email address to create a ticket 99TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket. 100PublicInterface=Public interface 101TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface 102TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL) 103TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface 104TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. 105TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. 106TicketPublicInterfaceTopicLabelAdmin=Interface title 107TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. 108TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry 109TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. 110ExtraFieldsTicket=Extra attributes 111TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. 112TicketsDisableEmail=Do not send emails for ticket creation or message recording 113TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications 114TicketsLogEnableEmail=Enable log by email 115TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. 116TicketParams=Params 117TicketsShowModuleLogo=Display the logo of the module in the public interface 118TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface 119TicketsShowCompanyLogo=Display the logo of the company in the public interface 120TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface 121TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address 122TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") 123TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) 124TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. 125TicketsActivatePublicInterface=Activate public interface 126TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. 127TicketsAutoAssignTicket=Automatically assign the user who created the ticket 128TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket. 129TicketNumberingModules=Tickets numbering module 130TicketsModelModule=Document templates for tickets 131TicketNotifyTiersAtCreation=Notify third party at creation 132TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface 133TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket 134TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) 135TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) 136TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. 137# 138# Index & list page 139# 140TicketsIndex=Tickets area 141TicketList=List of tickets 142TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user 143NoTicketsFound=No ticket found 144NoUnreadTicketsFound=No unread ticket found 145TicketViewAllTickets=View all tickets 146TicketViewNonClosedOnly=View only open tickets 147TicketStatByStatus=Tickets by status 148OrderByDateAsc=Sort by ascending date 149OrderByDateDesc=Sort by descending date 150ShowAsConversation=Show as conversation list 151MessageListViewType=Show as table list 152 153# 154# Ticket card 155# 156Ticket=Ticket 157TicketCard=Ticket card 158CreateTicket=Create ticket 159EditTicket=Edit ticket 160TicketsManagement=Tickets Management 161CreatedBy=Created by 162NewTicket=New Ticket 163SubjectAnswerToTicket=Ticket answer 164TicketTypeRequest=Request type 165TicketCategory=Ticket categorization 166SeeTicket=See ticket 167TicketMarkedAsRead=Ticket has been marked as read 168TicketReadOn=Read on 169TicketCloseOn=Closing date 170MarkAsRead=Mark ticket as read 171TicketHistory=Ticket history 172AssignUser=Assign to user 173TicketAssigned=Ticket is now assigned 174TicketChangeType=Change type 175TicketChangeCategory=Change analytic code 176TicketChangeSeverity=Change severity 177TicketAddMessage=Add a message 178AddMessage=Add a message 179MessageSuccessfullyAdded=Ticket added 180TicketMessageSuccessfullyAdded=Message successfully added 181TicketMessagesList=Message list 182NoMsgForThisTicket=No message for this ticket 183Properties=Classification 184LatestNewTickets=Latest %s newest tickets (not read) 185TicketSeverity=Severity 186ShowTicket=See ticket 187RelatedTickets=Related tickets 188TicketAddIntervention=Create intervention 189CloseTicket=Close ticket 190CloseATicket=Close a ticket 191ConfirmCloseAticket=Confirm ticket closing 192ConfirmDeleteTicket=Please confirm ticket deleting 193TicketDeletedSuccess=Ticket deleted with success 194TicketMarkedAsClosed=Ticket marked as closed 195TicketDurationAuto=Calculated duration 196TicketDurationAutoInfos=Duration calculated automatically from intervention related 197TicketUpdated=Ticket updated 198SendMessageByEmail=Send message by email 199TicketNewMessage=New message 200ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send 201TicketGoIntoContactTab=Please go into "Contacts" tab to select them 202TicketMessageMailIntro=Introduction 203TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved. 204TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email 205TicketMessageMailIntroText=Hello,<br>A new response was sent on a ticket that you contact. Here is the message:<br> 206TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket. 207TicketMessageMailSignature=Signature 208TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved. 209TicketMessageMailSignatureText=<p>Sincerely,</p><p>--</p> 210TicketMessageMailSignatureLabelAdmin=Signature of response email 211TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message. 212TicketMessageHelp=Only this text will be saved in the message list on ticket card. 213TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. 214TimeElapsedSince=Time elapsed since 215TicketTimeToRead=Time elapsed before read 216TicketTimeElapsedBeforeSince=Time elapsed before / since 217TicketContacts=Contacts ticket 218TicketDocumentsLinked=Documents linked to ticket 219ConfirmReOpenTicket=Confirm reopen this ticket ? 220TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: 221TicketAssignedToYou=Ticket assigned 222TicketAssignedEmailBody=You have been assigned the ticket #%s by %s 223MarkMessageAsPrivate=Mark message as private 224TicketMessagePrivateHelp=This message will not display to external users 225TicketEmailOriginIssuer=Issuer at origin of the tickets 226InitialMessage=Initial Message 227LinkToAContract=Link to a contract 228TicketPleaseSelectAContract=Select a contract 229UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined 230TicketMailExchanges=Mail exchanges 231TicketInitialMessageModified=Initial message modified 232TicketMessageSuccesfullyUpdated=Message successfully updated 233TicketChangeStatus=Change status 234TicketConfirmChangeStatus=Confirm the status change: %s ? 235TicketLogStatusChanged=Status changed: %s to %s 236TicketNotNotifyTiersAtCreate=Not notify company at create 237Unread=Unread 238TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. 239ErrorTicketRefRequired=Ticket reference name is required 240 241# 242# Logs 243# 244TicketLogMesgReadBy=Ticket %s read by %s 245NoLogForThisTicket=No log for this ticket yet 246TicketLogAssignedTo=Ticket %s assigned to %s 247TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s 248TicketLogClosedBy=Ticket %s closed by %s 249TicketLogReopen=Ticket %s re-open 250 251# 252# Public pages 253# 254TicketSystem=Ticket system 255ShowListTicketWithTrackId=Display ticket list from track ID 256ShowTicketWithTrackId=Display ticket from track ID 257TicketPublicDesc=You can create a support ticket or check from an existing ID. 258YourTicketSuccessfullySaved=Ticket has been successfully saved! 259MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. 260PleaseRememberThisId=Please keep the tracking number that we might ask you later. 261TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s) 262TicketNewEmailSubjectCustomer=New support ticket 263TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket. 264TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. 265TicketNewEmailBodyInfosTicket=Information for monitoring the ticket 266TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s 267TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above. 268TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link 269TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. 270TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. 271TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request. 272TicketPublicMsgViewLogIn=Please enter ticket tracking ID 273TicketTrackId=Public Tracking ID 274OneOfTicketTrackId=One of your tracking ID 275ErrorTicketNotFound=Ticket with tracking ID %s not found! 276Subject=Subject 277ViewTicket=View ticket 278ViewMyTicketList=View my ticket list 279ErrorEmailMustExistToCreateTicket=Error: email address not found in our database 280TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s) 281TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p> 282SeeThisTicketIntomanagementInterface=See ticket in management interface 283TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled 284ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email 285OldUser=Old user 286NewUser=New user 287NumberOfTicketsByMonth=Number of tickets per month 288NbOfTickets=Number of tickets 289# notifications 290TicketNotificationEmailSubject=Ticket %s updated 291TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated 292TicketNotificationRecipient=Notification recipient 293TicketNotificationLogMessage=Log message 294TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface 295TicketNotificationNumberEmailSent=Notification email sent: %s 296 297ActionsOnTicket=Events on ticket 298 299# 300# Boxes 301# 302BoxLastTicket=Latest created tickets 303BoxLastTicketDescription=Latest %s created tickets 304BoxLastTicketContent= 305BoxLastTicketNoRecordedTickets=No recent unread tickets 306BoxLastModifiedTicket=Latest modified tickets 307BoxLastModifiedTicketDescription=Latest %s modified tickets 308BoxLastModifiedTicketContent= 309BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets 310BoxTicketType=Distribution of open tickets by type 311BoxTicketSeverity=Number of open tickets by severity 312BoxNoTicketSeverity=No tickets opened 313BoxTicketLastXDays=Number of new tickets by days the last %s days 314BoxTicketLastXDayswidget = Number of new tickets by days the last X days 315BoxNoTicketLastXDays=No new tickets the last %s days 316BoxNumberOfTicketByDay=Number of new tickets by day 317BoxNewTicketVSClose=Number of today's new tickets versus today's closed tickets 318TicketCreatedToday=Ticket created today 319TicketClosedToday=Ticket closed today 320