• Home
  • History
  • Annotate
Name Date Size #Lines LOC

..03-May-2022-

Custom/H01-Jul-2020-1711

Kernel/H03-May-2022-937,907729,362

bin/H03-May-2022-3,1172,009

development/H03-May-2022-8,2667,992

doc/H01-Jul-2020-2,5652,494

i18n/otrs/H01-Jul-2020-1,370,2151,080,771

scripts/H03-May-2022-482,091432,000

var/H03-May-2022-41,48734,517

.bash_completionH A D01-Jul-20201.4 KiB3631

.fetchmailrc.distH A D01-Jul-20201.1 KiB2923

.gitignoreH A D01-Jul-202014.4 KiB348337

.mailfilter.distH A D01-Jul-20201.6 KiB7549

.mailmapH A D01-Jul-20202.4 KiB4139

.otrs-ci.ymlH A D01-Jul-2020573 2824

.procmailrc.distH A D01-Jul-20201.9 KiB8354

.weblateH A D01-Jul-202075 43

AUTHORS.mdH A D01-Jul-20204 KiB102100

CHANGES.mdH A D01-Jul-2020882.9 KiB10,1739,844

CONTRIBUTING.mdH A D01-Jul-202070 21

COPYINGH A D01-Jul-202034.3 KiB675553

COPYING-Third-PartyH A D01-Jul-202015.5 KiB433352

INSTALL.mdH A D01-Jul-2020141 32

README.mdH A D01-Jul-20202.6 KiB6348

RELEASEH A D01-Jul-202035 32

SECURITY.mdH A D01-Jul-20203.6 KiB7761

UPDATING.mdH A D01-Jul-2020133 32

README.md

1What is ((OTRS)) Community Edition?
2===================================
3((OTRS)) Community Edition is one of the most flexible web-based ticketing
4systems used for Customer Service, Help Desk, IT Service Management.
5With a fast implementation and easy customization to your needs it
6helps you reducing costs and increasing the efficiency and transparency
7of your business communication. Please note that ((OTRS)) Community Edition
8offers limited [**OTRS**](https://www.otrs.com) functionality.
9
10You can find a list of features in the
11[online documentation](https://doc.otrs.com/doc/manual/admin/6.0/en/html/otrs.html#features-of-otrs).
12
13
14License
15=======
16It is distributed under the GNU General Public License - see the
17accompanying [COPYING](COPYING) file for more details.
18
19
20Documentation
21=============
22You can find documentation [online](https://doc.otrs.com/). The source code of OTRS and its public extension
23modules is available on [github](https://github.com/OTRS).
24
25
26Professional Services for OTRS
27==============================
28
29Whether you need help in configuring or customizing OTRS or you want to be on the safe side,
30don't hesitate to contact us: We offer a wide range of professional services such as
31world-wide enterprise support, consulting and engineering including process design,
32implementation, customization, application support, and fully managed service.
33
34We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an
35[exclusive set of additional Business Features](https://otrs.com/how-to-buy/packages/#feature-add-ons) that you can
36flexibly activate or deactivate according to different deployment scenarios.
37
38The [OTRS Group](https://www.otrs.com/) offers specific [training programs](https://otrs.com/academy/#trainings) in
39different countries. You can either participate in one of our public OTRS Administrator training seminars which take
40place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.
41
42Software requirements
43=====================
44Perl
45- Perl 5.16.0 or higher
46
47Webserver
48- Apache2 + mod_perl2 or higher (recommended)
49- Webserver with CGI support (CGI is not recommended)
50
51Databases
52- MySQL 5.0 or higher (MySQL 8+ is [not supported](https://bugs.otrs.org/show_bug.cgi?id=13866))
53- MariaDB
54- PostgreSQL 9.2 or higher
55- Oracle 10g or higher (OTRS 9 will not support Oracle as application database anymore)
56
57Browsers
58- Use a modern web browser.
59- These browsers are not supported:
60  - Internet Explorer before version 11 (OTRS 9 will not support Internet Explorer anymore)
61  - Firefox before version 31
62  - Safari before version 6
63