1<appendix id="appendix-support" xreflabel="repmgr support"> 2 3 <title>&repmgr; support</title> 4 5 <indexterm> 6 <primary>support</primary> 7 </indexterm> 8 9 <para> 10 <ulink url="https://2ndquadrant.com/">2ndQuadrant</ulink> provides 24x7 11 production support for &repmgr; and other PostgreSQL 12 products, including configuration assistance, installation 13 verification and training for running a robust replication cluster. 14 </para> 15 <para> 16 For further details see: <ulink url="https://2ndquadrant.com/en/support/">https://2ndquadrant.com/en/support/</ulink> 17 </para> 18 19 <para> 20 A mailing list/forum is provided via Google groups to discuss contributions or issues: <ulink url="https://groups.google.com/group/repmgr">https://groups.google.com/group/repmgr</ulink>. 21 </para> 22 <para> 23 Please report bugs and other issues to: <ulink url="https://github.com/2ndQuadrant/repmgr">https://github.com/2ndQuadrant/repmgr</ulink>. 24 </para> 25 26 <important> 27 <para> 28 Please read the <link linkend="appendix-support-reporting-issues">following section</link> before submitting questions or issue reports. 29 </para> 30 </important> 31 32 <sect1 id="appendix-support-reporting-issues" xreflabel="Reportins Issues"> 33 <title>Reporting Issues</title> 34 35 <indexterm> 36 <primary>support</primary> 37 <secondary>reporting issues</secondary> 38 </indexterm> 39 40 41 <para> 42 When asking questions or reporting issues, it is extremely helpful if the following information is included: 43 44 <itemizedlist spacing="compact" mark="bullet"> 45 46 <listitem> 47 <simpara> 48 PostgreSQL version 49 </simpara> 50 </listitem> 51 52 <listitem> 53 <simpara> 54 &repmgr; version 55 </simpara> 56 </listitem> 57 58 <listitem> 59 <simpara> 60 How was &repmgr; installed? From source? From packages? If 61 so from which repository? 62 </simpara> 63 </listitem> 64 65 <listitem> 66 <simpara> 67 <filename>repmpgr.conf</filename> files (suitably anonymized if necessary) 68 </simpara> 69 </listitem> 70 71 <listitem> 72 <simpara> 73 Contents of the <literal>repmgr.nodes</literal> table (suitably anonymized if necessary) 74 </simpara> 75 </listitem> 76 77 78 <listitem> 79 <simpara> 80 PostgreSQL 11 and earlier: contents of the <filename>recovery.conf</filename> file 81 (suitably anonymized if necessary). 82 </simpara> 83 </listitem> 84 <listitem> 85 <simpara> 86 PostgreSQL 12 and later: contents of the <filename>postgresql.auto.conf</filename> file 87 (suitably anonymized if necessary), and whether or not the PostgreSQL data directory 88 contains the files <filename>standby.signal</filename> and/or <filename>recovery.signal</filename>. 89 </simpara> 90 </listitem> 91 92 </itemizedlist> 93 </para> 94 <para> 95 If issues are encountered with a &repmgr; client command, please provide 96 the output of that command executed with the options 97 <option>-LDEBUG --verbose</option>, which will ensure &repmgr; emits 98 the maximum level of logging output. 99 </para> 100 <para> 101 If issues are encountered with &repmgrd;, 102 please provide relevant extracts from the &repmgr; log files 103 and if possible the PostgreSQL log itself. Please ensure these 104 logs do not contain any confidential data. 105 </para> 106 <para> 107 In all cases it is <emphasis>extremely</emphasis> useful to receive 108 as much detail as possible on how to reliably reproduce 109 an issue. 110 </para> 111 112 </sect1> 113 114</appendix> 115