1# 6.0.29 2020-07-20 2 - 2020-07-01 Updated translations, thanks to all translators. 3 - 2020-06-30 Updated Mozilla's CA certificate bundle. 4 - 2020-06-29 Improved session handling. 5 - 2020-05-28 Changed shebang command line of Perl scripts from `/usr/bin/perl` (which hardcodes the system Perl) to `/usr/bin/env perl` (which uses the first found Perl from the $PATH). This should not cause any changes on systems where there is only one Perl installed, but more predictable behavior on systems which have an additional "custom" Perl installed. 6 - 2020-05-26 Fixed bug#[15143](https://bugs.otrs.org/show_bug.cgi?id=15143) - SysConfig broken for editing array of hashes. 7 - 2020-05-18 Fixed bug#[13924](https://bugs.otrs.org/show_bug.cgi?id=13924) - `Error creating DateTime object` appears in the log during daylight saving time switch. 8 - 2020-05-13 Fixed bug#[15016](https://bugs.otrs.org/show_bug.cgi?id=15016) - Processing of sequence flows throws error for tickets assigned to unknown or invalid processes. 9 - 2020-05-13 Fixed bug#[15075](https://bugs.otrs.org/show_bug.cgi?id=15075) - Wrong S/MIME certificate is selected in AgentTicketCompose. 10 - 2020-05-08 Improved random number generator. 11 - 2020-04-27 Fixed bug#[14997](https://bugs.otrs.org/show_bug.cgi?id=14997) - RichText editor is taking focus if required validation fails. 12 After updating jQuery library, it's not possible to leave it empty. 13 - 2020-04-13 Fixed bug#[15035](https://bugs.otrs.org/show_bug.cgi?id=15035) - Missing Perl dependency in CheckModules script (Moo). 14 15# 6.0.28 2020-04-20 16 - 2020-04-08 Updated translations, thanks to all translators. 17 - 2020-04-07 Added more debugging information in the error log when system fails to create DateTime object. 18 - 2020-03-24 Fixed bug#[14958](https://bugs.otrs.org/show_bug.cgi?id=14958) - Can't reply to an article create using Internal communication channel. 19 - 2020-03-19 Fixed bug#[15031](https://bugs.otrs.org/show_bug.cgi?id=15031) - Inconsistent behavior in sending AddNote notification to "involved agent" who has no permissions on ticket queue. 20 - 2020-03-18 Fixed bug#[14965](https://bugs.otrs.org/show_bug.cgi?id=14965) - Untranslated string in database charset check. 21 - 2020-03-17 Fixed bug#[14948](https://bugs.otrs.org/show_bug.cgi?id=14948) - Line breaks in tag 'OTRS_APPOINTMENT_DESCRIPTION' are not replaced. 22 - 2020-03-13 Fixed bug#[15017](https://bugs.otrs.org/show_bug.cgi?id=15017) - Untranslated strings in PGP status information. 23 - 2020-03-12 Improved download of the private and public keys and certificates (S/MIME and PGP). 24 - 2020-03-11 Fixed bug#[14956](https://bugs.otrs.org/show_bug.cgi?id=14956) - Add new key/value pair to the Hash element doesn't render proper element in SysConfig. 25 - 2020-03-10 Fixed bug#[13657](https://bugs.otrs.org/show_bug.cgi?id=13657) - There are "Duplicate entry" error messages for the ticket seen flag in the log. 26 - 2020-03-06 Fixed bug#[13761](https://bugs.otrs.org/show_bug.cgi?id=13761) - Line breaks are not working in the long description fields in the Process management. 27 - 2020-03-02 Fixed bug#[15005](https://bugs.otrs.org/show_bug.cgi?id=15005) - The service view does not work well with more than 10000 tickets. 28 With the fix there is a limit of 20000 tickets. 29 - 2020-03-02 Fixed bug#[14975](https://bugs.otrs.org/show_bug.cgi?id=14975) - Setting Event Type Filter in the ticket timeline view is applied only to the current ticket. 30 Instead, it should be applied to all tickets. 31 - 2020-03-02 Fixed bug#[14930](https://bugs.otrs.org/show_bug.cgi?id=14930) - Matching 'Frontend' setting in the ACLs causes problem when changing Type, Queue, Service or SLA. 32 The issue occurs in combination with PossibleAdd parameter - the forbidden fields are still there (i.e. Free fields), but changes are not saved. 33 34# 6.0.27 2020-03-27 35 - 2020-03-23 Mask user credentials in the SupportBundle. 36 - 2020-03-12 Updated translations, thanks to all translators. 37 - 2020-03-03 Improved random number generator. 38 We added new CPAN dependencies, which should already be present on all systems: 39 Crypt::Random::Source 40 Exporter::Tiny 41 Math::Random::ISAAC 42 Math::Random::Secure 43 Module::Find 44 Moo 45 Types::TypeTiny 46 namespace::clean 47 48 - 2020-03-03 Improved token handling in the LostPassword requests. 49 - 2020-02-28 Fixed bug#[14752](https://bugs.otrs.org/show_bug.cgi?id=14752) - In the ticket create screen, system always preselects first valid certificate for signature/encryption. 50 In this case, system should preselect default certificate, or the one with the newest/longest valid certificate. 51 - 2020-02-28 Fixed bug#[14949](https://bugs.otrs.org/show_bug.cgi?id=14949) - PostMaster X-OTRS-AttachmentExists filter is activated on email with embedded images. 52 - 2020-02-28 Fixed bug#[13103](https://bugs.otrs.org/show_bug.cgi?id=13103) - Items in admin favorites are sorted by id instead of alphabetically. 53 - 2020-02-28 Fixed bug#[14953](https://bugs.otrs.org/show_bug.cgi?id=14953) - System logs an error when email contains utf-8 characters while trying to create a gravatar link. 54 - 2020-02-28 Fixed bug#[14952](https://bugs.otrs.org/show_bug.cgi?id=14952) - From field is not consistent if article is created by note compared to the bulk note add (in agent interface). 55 - 2020-02-27 Fixed bug#[14988](https://bugs.otrs.org/show_bug.cgi?id=14988) - The edit button in 'Assigned Transition Actions' table doesn't work (in Transition Actions). 56 - 2020-02-27 Fixed bug#[14987](https://bugs.otrs.org/show_bug.cgi?id=14987) - InvalidUserCleanup generates tons of useless entries in the ticket history. 57 - 2020-02-27 Fixed bug#[14982](https://bugs.otrs.org/show_bug.cgi?id=14982) - Filter for CustomerIDs with special characters break the page. 58 - 2020-02-26 Fixed bug#[14774](https://bugs.otrs.org/show_bug.cgi?id=14774) - AdminGenericAgent matches first ticket close time instead of last. 59 The issue occurs when the ticket is reopened and then closed again - system matches first close time. 60 - 2020-02-25 Fixed bug#[14944](https://bugs.otrs.org/show_bug.cgi?id=14944) - Changing Ticket Number Generator causes ExternalTicketNumberRecognition to fail. 61 Therefore system creates a new ticket instead of appending the article to the existing one. 62 - 2020-02-19 Fixed bug#[14974](https://bugs.otrs.org/show_bug.cgi?id=14974) - Untranslated string in appointment calendar. 63 - 2020-02-14 Fixed bug#[14963](https://bugs.otrs.org/show_bug.cgi?id=14963) - Mails are not signed in compose screens. 64 If an S/MIME certificate is set for signing and encrypting outgoing mails, it is not used for signing in Compose answers. For new Email tickets, E-Mail Outbound and Forward the emails are signed correctly. Furthermore, if "sign and encrypt" is chosen, the mail will only be encrypted, but not signed. 65 - 2020-02-14 Fixed bug#[14926](https://bugs.otrs.org/show_bug.cgi?id=14926) - OTRS tag <OTRS_EMAIL_DATE[]> in Templates does not work correctly. 66 - 2020-02-14 Fixed bug#[14932](https://bugs.otrs.org/show_bug.cgi?id=14932) - OTRS tag is not replaced in a Generic Agent job if the ticket has no CustomerID. 67 - 2020-02-12 Fixed bug#[14960](https://bugs.otrs.org/show_bug.cgi?id=14960) - Incorrect language file loading. 68 OTRS loads wrong language files if the user uses a top-level language file like 'es' or 'fr' where also country variants exist (e. g. "es_MX") and the user has packages with translation files installed. 69 - 2020-02-11 Added a new SysConfig setting 'DisableLoginAutocomplete' - when enabled, it disables autocomplete in the login forms. 70 System adds autocomplete="off" attribute to the login input fields. Note that some browsers ignore it by default (usually it can be changed in the browser configuration). 71 - 2020-02-10 Fixed bug#[14773](https://bugs.otrs.org/show_bug.cgi?id=14773) - Invalid characters in Perl Modules section on AdminSupportDataCollector screen. 72 - 2020-02-07 Fixed bug#[14968](https://bugs.otrs.org/show_bug.cgi?id=14968) - Values of the queue field are translated in the bulk view. 73 - 2020-02-07 Fixed bug#[14967](https://bugs.otrs.org/show_bug.cgi?id=14967) - The accounted time is missing in the generic interface TicketGet documentation of API. 74 - 2020-02-06 Fixed bug#[14833](https://bugs.otrs.org/show_bug.cgi?id=14833) - Citation conversion to plain text is broken. 75 - 2020-02-05 Improved From field handling in the Email action screens. 76 - 2020-02-05 Fixed bug#[14858](https://bugs.otrs.org/show_bug.cgi?id=14858) - It's not possible to transfer value "0" via web service to dynamic field. 77 - 2020-02-05 Fixed bug#[14203](https://bugs.otrs.org/show_bug.cgi?id=14203) - GET method processes entity-body message from request. 78 - 2020-02-05 Follow-up fix for bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - <OTRS_CUSTOMER_Body> in Reply-Template. 79 Re-added tags which were marked as not supported in previous fix. 80 81# 6.0.26 2020-02-07 82 - 2020-01-23 Updated translations, thanks to all translators. 83 - 2020-01-22 Update jquery to 3.4.1. 84 - 2020-01-16 Fixed bug#[14917](https://bugs.otrs.org/show_bug.cgi?id=14917) - Permission problem with Notification and Group rights (NOTE/RO). 85 When user sends a note to the 'InvolvedAgent', target user doesn't receive notification if he doesn't have the 'RO' permission (even if he has other permissions, like NOTE). 86 - 2020-01-15 Fixed bug#[14908](https://bugs.otrs.org/show_bug.cgi?id=14908) - Line brakes are ignored in the long descriptions (Activity Dialog). 87 - 2020-01-08 Fixed bug#[14367](https://bugs.otrs.org/show_bug.cgi?id=14367) - Generic agent edit screen is slow when there are many dynamic fields. 88 - 2020-01-08 Fixed bug#[13159](https://bugs.otrs.org/show_bug.cgi?id=13159) - Generic agent deletes the content of dropdown dynamic field if empty value is added. 89 It only happens when 'Add empty value' is set. 90 - 2019-12-27 Fixed bug#[14882](https://bugs.otrs.org/show_bug.cgi?id=14882) - Number of tickets is wrong in the customer information center if dynamic fields are used. 91 If dynamic fields are used as attributes in Frontend::CustomerUser::Item###15-OpenTickets the number of tickets for the link in the customer information center is not displayed correctly. 92 - 2019-12-25 Fixed bug#[14722](https://bugs.otrs.org/show_bug.cgi?id=14722) - Debug messages are shown as Daemon errors. 93 - 2019-12-25 Fixed bug#[14900](https://bugs.otrs.org/show_bug.cgi?id=14900) - Transition action / Sequence flow DynamicFieldSet can't handle multiselect field value set. 94 - 2019-12-25 Fixed bug#[14288](https://bugs.otrs.org/show_bug.cgi?id=14288) - CustomerUser is not set when ticket is created via Web Service. 95 CustomerUser parameter expects customer user login, so when email is provided it didn't worked out. 96 - 2019-12-20 Fixed bug#[14912](https://bugs.otrs.org/show_bug.cgi?id=14912) - Installer refers to non-existing documentation. 97 - 2019-12-18 Fixed bug#[14896](https://bugs.otrs.org/show_bug.cgi?id=14896) - Process print action in process overview screen does not open in pop-up window. 98 - 2019-12-16 Fixed bug#[14895](https://bugs.otrs.org/show_bug.cgi?id=14895) - Caching issues with dropdown and multiselect dynamic fields when they are filled by 'DynamicFieldFromCustomerUser::Mapping' (Agent interface). 99 - 2019-12-16 Fixed bug#[14910](https://bugs.otrs.org/show_bug.cgi?id=14910) - Missing ZZZAAuto.pm prevents deployment of overridden invalid entity type database settings. 100 If system has invalid setting stored in the SysConfig database which is overridden via ZZZ*pm files, rebuild fails and therefore machines can't be deployed when upgrading the system. 101 - 2019-12-10 Fixed bug#[14903](https://bugs.otrs.org/show_bug.cgi?id=14903) - There is a space after some time values in statistics. 102 103# 6.0.25 2020-01-10 104 - 2019-12-12 Updated translations, thanks to all translators. 105 - 2019-12-11 Improved handling of the uploaded inline images. 106 - 2019-12-06 Fixed bug#[14886](https://bugs.otrs.org/show_bug.cgi?id=14886) - When config ExternalFrontend::TicketCreate###Queue is disabled, customer user can create a ticket in default queue without sufficient permission. 107 - 2019-12-05 Fixed bug#[14233](https://bugs.otrs.org/show_bug.cgi?id=14233) - It's not possible to disable ticket type via ACL in the AgentTicketSearch. 108 - 2019-12-05 Improved the draft feature in the agent frontend. 109 - 2019-12-04 Fixed bug#[14791](https://bugs.otrs.org/show_bug.cgi?id=14791) - ICS files with carriage return character can not be imported to calendar. 110 - 2019-12-03 Fixed bug#[14883](https://bugs.otrs.org/show_bug.cgi?id=14883) - Confusing message 'This message has been queued for sending' is shown in the TicketZoom screen. 111 - 2019-12-02 Fixed bug#[14881](https://bugs.otrs.org/show_bug.cgi?id=14881) - Signature and Salutation text fields are not marked as mandatory in add and edit screens in admin interface. 112 - 2019-11-29 Improved article sending via email communication channel. 113 - 2019-11-29 Fixed bug#[14869](https://bugs.otrs.org/show_bug.cgi?id=14869) - The value of config Ticket::IncludeUnknownTicketCustomers is ignored in the statistic. 114 - 2019-11-29 Fixed bug#[14861](https://bugs.otrs.org/show_bug.cgi?id=14861) - Foreign Customer Company DB validation is wrong. 115 - 2019-11-28 Fixed bug#[14834](https://bugs.otrs.org/show_bug.cgi?id=14834) - Packages with long description (comment) can not be deployed in the system configuration. 116 - 2019-11-28 Follow-up fix for bug#[14761](https://bugs.otrs.org/show_bug.cgi?id=14761) - It's not possible to create article with attachment named '0'. 117 - 2019-11-20 Fixed bug#[14659](https://bugs.otrs.org/show_bug.cgi?id=14659) - Composing a new mail message with a blank subject causes no warning to appear. 118 - 2019-11-15 Fixed bug#[14852](https://bugs.otrs.org/show_bug.cgi?id=14852) - Customer company filter is reset after going to the other page. 119 - 2019-11-07 Improved config 'Ticket::ViewableStateType' description. 120 - 2019-11-07 Fixed bug#[14826](https://bugs.otrs.org/show_bug.cgi?id=14826) - Ticket history shows incomplete record for the Type entry. 121 - 2019-11-07 Fixed bug#[14864](https://bugs.otrs.org/show_bug.cgi?id=14864) - When generic agent changes a ticket's CustomerID, CustomerUserID is cleared and is empty. 122 - 2019-11-05 Fixed bug#[14851](https://bugs.otrs.org/show_bug.cgi?id=14851) - Predefined values for dynamic fields are missing in the system configuration for TicketSearch screens. 123 - 2019-11-05 Fixed bug#[14747](https://bugs.otrs.org/show_bug.cgi?id=14747) - PerformanceLog file increases despite max size is reached. 124 - 2019-11-05 Fixed bug#[14845](https://bugs.otrs.org/show_bug.cgi?id=14845) - It's not possible to save system configuration settings with Date type on Internet Explorer. 125 - 2019-11-05 Removed unneeded dependency Crypt::SSLeay. 126 - 2019-11-04 Fixed bug#[14842](https://bugs.otrs.org/show_bug.cgi?id=14842) - Downgrade to ((OTRS)) Community Edition is possible for every agent whether or not the agent is member of the admin group. 127 128# 6.0.24 2019-11-15 129 - 2019-10-31 Updated translations, thanks to all translators. 130 - 2019-10-25 Fixed bug#[13651](https://bugs.otrs.org/show_bug.cgi?id=13651) - User is logged out after deploying system configuration changes. 131 There is missing SessionID parameter in the link for setting deployment when SessionUserCookie is disabled. 132 - 2019-10-24 Updated welcome ticket text. 133 - 2019-10-24 Fixed bug#[14763](https://bugs.otrs.org/show_bug.cgi?id=14763) - Invisible SysConfig settings are not removed on package deinstallation. 134 - 2019-10-23 Follow-up fix for bug#[14542](https://bugs.otrs.org/show_bug.cgi?id=14542) - Date values for escalation times are not localized in ticket small overview. 135 - 2019-10-22 Fixed bug#[14810](https://bugs.otrs.org/show_bug.cgi?id=14810) - Attributes are not replaced with OTRS_CURRENT_ tags in Transition Action modules in the process management. 136 - 2019-10-21 Fixed bug#[14742](https://bugs.otrs.org/show_bug.cgi?id=14742) - Short and long dynamic field descriptions are not translated in the process management. 137 Translation short/long description in a process. 138 - 2019-10-21 Fixed bug#[14742](https://bugs.otrs.org/show_bug.cgi?id=14742) - Translation short/long description in a process. 139 - 2019-10-18 Fixed bug#[14824](https://bugs.otrs.org/show_bug.cgi?id=14824) - Ticket action sub-menu items suddenly disappear in the AgentTicketZoom. 140 - 2019-10-15 Follow-up fix for bug#[14693](https://bugs.otrs.org/show_bug.cgi?id=14693) - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete(). 141 - 2019-10-11 Fixed bug#[14800](https://bugs.otrs.org/show_bug.cgi?id=14800) - Signature check and decryption of PGP and S/MIME mails causes needless write operations. 142 - 2019-10-10 Follow-up fix for bug#[14716](https://bugs.otrs.org/show_bug.cgi?id=14716) - Mails with attached mails (e.g. forwarded) containing period followed by long string in the subject may get stuck. 143 - 2019-10-08 Fixed bug#[14798](https://bugs.otrs.org/show_bug.cgi?id=14798) - Dev::Tools::TranslationsUpdate includes the header of PO file into the language file for empty string. 144 - 2019-10-08 Fixed bug#[14775](https://bugs.otrs.org/show_bug.cgi?id=14775) - ACL does not match process activity (ActivityEntityID). 145 - 2019-10-07 Fixed bug#[14785](https://bugs.otrs.org/show_bug.cgi?id=14785) - Wrong grammar in the CustomerAccept link in the customer interface. 146 - 2019-10-04 Fixed bug#[13469](https://bugs.otrs.org/show_bug.cgi?id=13469) - Missing Signing and Encryption information in the Ticket zoom screen. 147 - 2019-10-01 Fixed bug#[14615](https://bugs.otrs.org/show_bug.cgi?id=14615) - Outdated default Gravatar image URL. 148 Gravatar image mm (mystery-man) is renamed to mp (mystery-person). 149 - 2019-09-19 Fixed bug#[14751](https://bugs.otrs.org/show_bug.cgi?id=14751) - Wrong favicon URL for US-CERT NVD in OutputFilterTextAutoLink###CVE system configuration item. 150 - 2019-09-19 Fixed bug#[12726](https://bugs.otrs.org/show_bug.cgi?id=12726) - Automatic links to CVE numbers don't work in TicketViewZoom. 151 - 2019-09-18 Fixed bug#[14743](https://bugs.otrs.org/show_bug.cgi?id=14743) - Missing filter state in the queue view for queues with sub-queues. 152 153# 6.0.23 2019-10-04 154 - 2019-09-18 Updated translations, thanks to all translators. 155 - 2019-09-13 Fixed bug#[14768](https://bugs.otrs.org/show_bug.cgi?id=14768) - Advanced setting options are not reachable in System Configuration if the setting value contains too much text. 156 - 2019-09-12 Fixed bug#[13886](https://bugs.otrs.org/show_bug.cgi?id=13886) - Access to settings with higher ConfigLevel is possible even if system wide ConfigLevel is not matched. 157 - 2019-09-11 Fixed bug#[14761](https://bugs.otrs.org/show_bug.cgi?id=14761) - It's not possible to create article with attachment named '0'. 158 Instead, error message is shown. 159 - 2019-09-10 Fixed bug#[14760](https://bugs.otrs.org/show_bug.cgi?id=14760) - Customer user has no customer relation information in search result screen. 160 - 2019-09-06 Fixed LibreSSL version detection. 161 - 2019-09-04 Fixed bug#[14497](https://bugs.otrs.org/show_bug.cgi?id=14497) - Filtering doesn't work when special characters (like & and ;) are used in ColumnFilterDynamicField. 162 In this case there is encoding problem. 163 - 2019-09-04 Fixed bug#[14748](https://bugs.otrs.org/show_bug.cgi?id=14748) - TicketOverviewSmall screen has a much lower performance than Medium and Large screens. 164 - 2019-09-04 Fixed bug#[14708](https://bugs.otrs.org/show_bug.cgi?id=14708) - Dev::Tools::TranslationsUpdate command generates wrong filename if the module name contains a number. 165 - 2019-09-04 Fixed bug#[14764](https://bugs.otrs.org/show_bug.cgi?id=14764) - Wrong calendar highlighting in the Month timeline. 166 - 2019-09-04 Fixed bug#[14678](https://bugs.otrs.org/show_bug.cgi?id=14678) - NotificationOwnerUpdate event can cause wrong <OTRS_CUSTOMER_BODY> tag replacing. 167 Systems sets content to 'No body' instead of last customer article body. 168 - 2019-09-03 Fixed bug#[14610](https://bugs.otrs.org/show_bug.cgi?id=14610) - There is no autocomplete option for AgentTicketBulk action in ACL configuration. 169 `ACLKeysLevel3::Actions###100-Default` is updated. AgentTicketBulk is added as a possible action. 170 - 2019-08-27 Fixed bug#[14728](https://bugs.otrs.org/show_bug.cgi?id=14728) - Dynamic field values are replaced by "xxx" in notifications and emails when using <OTRS>-tags in notifications. 171 It's fixed by adding a check if the tag is referring to the Dynamic field and in this case system skips value replacement. 172 - 2019-08-26 Fixed bug#[14724](https://bugs.otrs.org/show_bug.cgi?id=14724) - It's not possible to search for a dynamic field with the name 'Name' in the activity dialog. 173 - 2019-08-21 Fixed bug#[14737](https://bugs.otrs.org/show_bug.cgi?id=14737) - "Switch to customer" feature is not working in AgentCustomerInformationCenter. 174 - 2019-08-13 Fixed bug#[14720](https://bugs.otrs.org/show_bug.cgi?id=14720) - In the process management, TicketStateSet script task fails if target state equals current state. 175 When TicketStateSet fails, it causes a scheduler error e-mail to be sent. 176 - 2019-08-12 Fixed bug#[14677](https://bugs.otrs.org/show_bug.cgi?id=14677) - Undefined field in title of activity dialog edit window. 177 - 2019-08-08 Fixed bug#[14665](https://bugs.otrs.org/show_bug.cgi?id=14665) - Config option 'AutoResponseForWebTicket' is not honored in follow-up articles. 178 When 'AutoResponseForWebTickets' is set to 'No', follow-up articles generate auto-response. 179 - 2019-08-07 Fixed bug#[14716](https://bugs.otrs.org/show_bug.cgi?id=14716) - E-mails with attached e-mails (e.g. forwarded) containing period followed by long string in the subject may get stuck. 180 Put such e-mail into OTRS PostMaster and mail processing will run until the process is killed manually. 181 182# 6.0.22 2019-08-30 183 - 2019-08-26 Fixed bug#[14758](https://bugs.otrs.org/show_bug.cgi?id=14758) - If activity dialog contains 'Article' field after 'CustomerID', users are not able to create process ticket (Need TicketID error). 184 185# 6.0.21 2019-08-23 186 - 2019-08-08 Updated translations, thanks to all translators. 187 - 2019-08-08 Fixed bug#[14694](https://bugs.otrs.org/show_bug.cgi?id=14694) - Multiple emails are sent out by one action. 188 A regression was introduced in a previous bugfix in OTRS 6.0.7, that resulted in an errant submit handler which would result in multiple instances of the same article in case the recipient field was entered manually. 189 - 2019-08-05 Fixed bug#[14693](https://bugs.otrs.org/show_bug.cgi?id=14693) - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete(). 190 - 2019-08-05 Fixed bug#[14713](https://bugs.otrs.org/show_bug.cgi?id=14713) - Untranslated strings in GenericInterface screens. 191 - 2019-08-05 Fixed bug#[14644](https://bugs.otrs.org/show_bug.cgi?id=14644) - Client side validation does not show tooltips in the Appointment calendar. 192 - 2019-08-05 Fixed bug#[14572](https://bugs.otrs.org/show_bug.cgi?id=14572) - Package installation via Console upgrade command bypasses OTRS verification. 193 - 2019-08-05 Fixed bug#[14672](https://bugs.otrs.org/show_bug.cgi?id=14672) - Values from multi-select Dynamic Fields do not work as recipient in Ticket Notifications. 194 - 2019-08-02 Added colorization of weekends in calendars. 195 - 2019-08-02 Fixed bug#[14655](https://bugs.otrs.org/show_bug.cgi?id=14655) - In the process management OTRS_CURRENT tags are not correctly interpreted when used in the TicketOwnerSet and TicketResponsibleSet transition action. 196 - 2019-07-29 Fixed bug#[14357](https://bugs.otrs.org/show_bug.cgi?id=14357) - Email sending doesn't work fine with specific module versions. 197 Recently additional option for otrs.CheckModules.pl has been introduced to show recommended version of modules which should be used. Modules 'IO::Socket::SSL' and 'Net::SMTP' have increased recommended versions. 198 - 2019-07-29 Fixed bug#[14605](https://bugs.otrs.org/show_bug.cgi?id=14605) - Password field is not mandatory on S/MIME screen. 199 - 2019-07-29 Fixed bug#[14629](https://bugs.otrs.org/show_bug.cgi?id=14629) - In the Calendar Overview screen, last selected Timeline overview is not saved. 200 - 2019-07-25 Fixed bug#[14670](https://bugs.otrs.org/show_bug.cgi?id=14670) - Ticket notification migration from 5 to 6 fails if notification content is missing. 201 - 2019-07-25 Follow-up fix for bug#[14557](https://bugs.otrs.org/show_bug.cgi?id=14557) - Webservice debug log does not honor selected agent timezone. 202 - 2019-07-24 Fixed bug#[12956](https://bugs.otrs.org/show_bug.cgi?id=12956) - After splitting the ticket Customer Information are wrong. 203 - 2019-07-23 Fixed bug#[14358](https://bugs.otrs.org/show_bug.cgi?id=14358) - Ticket Title is hidden in the ticket zoom screen using Mobile Mode in Agent interface. 204 - 2019-07-23 Fixed bug#[14503](https://bugs.otrs.org/show_bug.cgi?id=14503) - Filter label is not visible if High contrast skin is used. 205 - 2019-07-23 Fixed bug#[14662](https://bugs.otrs.org/show_bug.cgi?id=14662) - Syncing LDAP fields causes error when value is undefined. 206 - 2019-07-22 Fixed bug#[14563](https://bugs.otrs.org/show_bug.cgi?id=14563) - Responsible agent is not shown in the 'To' Field of the Article in the Ticket zoom screen. 207 - 2019-07-22 Fixed bug#[14666](https://bugs.otrs.org/show_bug.cgi?id=14666) - OTRS console command Dev::Code::CPANAudit scans OTRS home folder and decreases performance. 208 System scans all folders for perl modules, which is not needed. 209 - 2019-07-19 Fixed bug#[14646](https://bugs.otrs.org/show_bug.cgi?id=14646) - OTRS_CUSTOMER_DATA tags not correctly interpreted in DynamicFieldSet transition action. 210 - 2019-07-19 Additional recipient email addresses in notification events are correctly separated on send to prevent information leakage. 211 - 2019-07-18 Fixed bug#[14651](https://bugs.otrs.org/show_bug.cgi?id=14651) - System configuration descriptions refers to non-existing parameters (e.g. AccessibleTickets). 212 - 2019-07-10 Fixed bug#[14593](https://bugs.otrs.org/show_bug.cgi?id=14593) - Article seen flag shows wrong state when there are more then 1500 articles for one ticket. 213 - 2019-07-10 Fixed bug#[14618](https://bugs.otrs.org/show_bug.cgi?id=14618) - Information about usage of 'URI' or 'URL' filters is missing at some dynamic field types. 214 - 2019-07-09 Fixed bug#[14612](https://bugs.otrs.org/show_bug.cgi?id=14612) - Explanation for 'Kernel::System::Email::Test' is missing from SendmailModule System configuration description. 215 - 2019-07-04 Fixed bug#[14597](https://bugs.otrs.org/show_bug.cgi?id=14597) - Missing hint on how to separate 'Additional Email Recipients' in notifications. 216 - 2019-07-03 Added improvements for user module regarding the LDAP auth synchronization. 217 - 2019-07-01 Fixed bug#[14575](https://bugs.otrs.org/show_bug.cgi?id=14575) - Input field in the FrontendNavigation type in SysConfig has incorrect value when single quotes are used. 218 - 2019-06-29 Fixed bug#[14601](https://bugs.otrs.org/show_bug.cgi?id=14601) - Entitlement check message is different in GUI and log. 219 - 2019-06-25 Fixed bug#[14606](https://bugs.otrs.org/show_bug.cgi?id=14606) - Values of Activity status and Customer visibility drop-downs are not translated in the Ticket notification screen. 220 221# 6.0.20 2019-07-12 222 - 2019-07-01 Improved value masking in tag replacement method. 223 - 2019-06-27 Updated translations, thanks to all translators. 224 - 2019-06-21 Fixed bug#[14540](https://bugs.otrs.org/show_bug.cgi?id=14540) - Agent interface is broken after update from OTRS 6.0.17 and OTRS 7.0.7. 225 In the OTRS 6.0.18 and OTRS 7.0.7, third-party library jquery.jstree.js was updated to 3.3.7. Therefore, default value of the setting Loader::Agent::CommonJS###000-Framework was changed. If adminstrator changed this setting manually, system uses that value instead of the new default. Since this value refers to the wrong path (most likely to the 3.3.4), JavaScript is not loaded properly in the Agent (and Admin) interface. 226 - 2019-06-21 Fixed bug#[14578](https://bugs.otrs.org/show_bug.cgi?id=14578) - Login area is out of screen in responsive mode. 227 - 2019-06-21 Fixed bug#[14594](https://bugs.otrs.org/show_bug.cgi?id=14594) - New notification screen has English text block although EN is not active and it can not be removed. 228 - 2019-06-20 Fixed bug#[14592](https://bugs.otrs.org/show_bug.cgi?id=14592) - Wrong HTML handling of agent names in autocomplete field. 229 When some special characters are used (like quotes), autocomplete results might be wrong. 230 - 2019-06-19 Fixed bug#[14534](https://bugs.otrs.org/show_bug.cgi?id=14534) - S/MIME certificate relations don't get removed in both directions. 231 If we have relation between private key and certificate and then we delete private key, relation is deleted as well. If we delete certificate, relation is not deleted (but this is not visible in the GUI). Afterwards, errors occur when signing emails. 232 - 2019-06-19 Fixed bug#[14588](https://bugs.otrs.org/show_bug.cgi?id=14588) - Server side validation breaks process management administration screens. 233 There was a problem with JavaScript reinitialisation on screens after server error. 234 - 2019-06-18 Fixed bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems. 235 System will use Net::SSLGlue::SMTP only on systems with older Net::SMTP modules that cannot handle SMTPS. 236 - 2019-06-18 Fixed bug#[13727](https://bugs.otrs.org/show_bug.cgi?id=13727) - Admin::Config::Update lacks possibilities to reset / invalidate settings. 237 Extended console command Admin::Config::Update, it accepts additional parameters (--reset and --valid). 238 - 2019-06-17 Fixed bug#[14585](https://bugs.otrs.org/show_bug.cgi?id=14585) - ArticleLimit parameter causes wrong response of TicketGet web service operation. 239 If ArticleLimit is set to 10 for example and we have ticket with 3 articles, web service returns 10 articles (3 regular and 7 empty). 240 - 2019-06-17 Fixed bug#[14586](https://bugs.otrs.org/show_bug.cgi?id=14586) - Wrong number of tickets in TicketQueueOverview screen. 241 - 2019-06-17 Fixed bug#[14583](https://bugs.otrs.org/show_bug.cgi?id=14583) - The statistics can not be downloaded from the agent dashboard. 242 - 2019-06-17 Fixed bug#[14557](https://bugs.otrs.org/show_bug.cgi?id=14557) - Webservice debug log does not honor selected agent timezone. 243 - 2019-06-11 Reply-To overwrites name from customer backend, thanks to Georgeto (PR#[1974](https://github.com/OTRS/otrs/pull/1974)). 244 - 2019-06-03 Improved session ID handling in templates. 245 - 2019-06-03 Fixed bug#[14542](https://bugs.otrs.org/show_bug.cgi?id=14542) - Date values for escalation times are not localized in ticket small overview. 246 - 2019-05-31 Added new console command Dev::Code::CPANAudit. It scans the system for installed CPAN modules with known vulnerabilities. This will also be done as part of the update script and in the support data collector. In both cases, possible findings will be shown as warnings, not errors. 247 - 2019-05-29 Fixed bug#[14554](https://bugs.otrs.org/show_bug.cgi?id=14554) - Link preview for dynamic fields does not work for date fields in the agent interface. 248 - 2019-05-29 Fixed bug#[14419](https://bugs.otrs.org/show_bug.cgi?id=14419) - Resize issue with dashboard stats sidebar widget. 249 When dashboard widget is shrinked, graphs are scaling as intended. After extending the widget, graph doesn't extend, it remains shrinked. 250 - 2019-05-27 Fixed bug#[14556](https://bugs.otrs.org/show_bug.cgi?id=14556) - CustomerTicketSearch screen adds error log entry when calculating pagination parameters. 251 - 2019-05-27 Fixed bug#[14555](https://bugs.otrs.org/show_bug.cgi?id=14555) - Ticket view screens add error log entry (uninitialized value in concatenation). 252 - 2019-05-27 Fixed bug#[14478](https://bugs.otrs.org/show_bug.cgi?id=14478) - Wrong console command 'Maint::Ticket::FulltextIndex' description. 253 It's not possible to use both parameters at the same time (--status --rebuild) - description was updated. 254 - 2019-05-14 Fixed bug#[14488](https://bugs.otrs.org/show_bug.cgi?id=14488) - New note notification is not sent if agent does not have both ro AND note permission on the queue. 255 With this fix in place, inform agent selection contains only agents with ro permission. 256 257# 6.0.19 2019-05-31 258 - 2019-05-16 Updated translations, thanks to all translators. 259 - 2019-05-14 Added Macedonian and Romanian translations. 260 - 2019-05-11 Fixed bug#[14491](https://bugs.otrs.org/show_bug.cgi?id=14491) - Ticket::DefineEmailFrom not used for external notes. 261 Added new system configuration options `Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom` and `Ticket::Frontend::CustomerTicketZoom###DefaultAgentName` to define if agent name should be shown in external notes in the customer interface or should use a default generic name instead. 262 - 2019-05-10 Fixed bug#[13867](https://bugs.otrs.org/show_bug.cgi?id=13867) - In the process management within TransitionAction,characters < and > are replaced by HTML escape sequences. 263 - 2019-05-10 Fixed bug#[14512](https://bugs.otrs.org/show_bug.cgi?id=14512) - If the customer name has some special characters, the name is shown wrong on the answer article. 264 - 2019-05-09 Fixed bug#[14398](https://bugs.otrs.org/show_bug.cgi?id=14398) - External images are automatically loaded in forward screen. 265 New config named `Ticket::Frontend::BlockLoadingRemoteContent` has been added. It controls if loading of external resources will be blocked, by default it is disabled. 266 - 2019-05-09 Fixed bug#[14500](https://bugs.otrs.org/show_bug.cgi?id=14500) - The behaviour of the webservices are not compliant to RFC 4648. After 76 characters we built in a linefeed (/n) which is not RFC compliant. 267 - 2019-05-08 Fixed bug#[14532](https://bugs.otrs.org/show_bug.cgi?id=14532) - Wrong comment / documentation for Daemon::SchedulerCronTaskManager::Task###GenericInterfaceDebugLogCleanup in Docs and SystemConfiguration. 268 - 2019-05-08 Fixed bug#[14455](https://bugs.otrs.org/show_bug.cgi?id=14455) - OTRS tags '<OTRS_CUSTOMER_DATA_*>' don't work in templates of the type 'Create'. 269 - 2019-05-08 Fixed bug#[14514](https://bugs.otrs.org/show_bug.cgi?id=14514) - In the appointment calendar long entries in the team and agent list can be hidden behind the appointment overview window. 270 - 2019-05-08 Fixed bug#[14400](https://bugs.otrs.org/show_bug.cgi?id=14400) - Reply adds the same email address for every connected customer user backend. 271 - 2019-04-23 Fixed bug#[14509](https://bugs.otrs.org/show_bug.cgi?id=14509) - The agent's notification bar has a wrong URL. 272 It was only indicated by IE, since other browsers automatically redirected to the same page. 273 - 2019-04-18 Fixed bug#[14504](https://bugs.otrs.org/show_bug.cgi?id=14504) - Queue based ACL does not work for AgentTicketActionCommon based screens. 274 - 2019-04-18 Fixed bug#[14482](https://bugs.otrs.org/show_bug.cgi?id=14482) - File upload help text is wrapped and overflows on small resolutions. 275 - 2019-04-17 Fixed bug#[14511](https://bugs.otrs.org/show_bug.cgi?id=14511) - Statistic does not work during daylight saving time. 276 Fatal error was fixed during generation of statistics based on an unexisting hour, which is lost during the time switch. 277 - 2019-04-16 Fixed bug#[14412](https://bugs.otrs.org/show_bug.cgi?id=14412) - CustomerID cannot be changed in ticket action for changing customer. 278 Config option `Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly` was not honored. 279 - 2019-04-16 Fixed bug#[14494](https://bugs.otrs.org/show_bug.cgi?id=14494) - Wrong service selection in ticket search dialog. 280 Tree view selection field has been improved to also work in modal dialogs. 281 - 2019-04-12 Updated CPAN module Mozilla::CA. 282 - 2019-04-04 Fixed bug#[14408](https://bugs.otrs.org/show_bug.cgi?id=14408) - Short description of CustomerID fields is not shown in the process views. 283 284# 6.0.18 2019-04-26 285 - 2019-04-02 Updated translations, thanks to all translators. 286 - 2019-04-02 Fixed bug#[14055](https://bugs.otrs.org/show_bug.cgi?id=14055) - Translation of "copy" to german in AdminNotificationEvent wrong. 287 - 2019-04-01 Made article header expansion state configurable. For this, there is is a new setting `Ticket::Frontend::ArticleHeadVisibleDefault`, which is inactive by default and can be activated to show the article header area expanded by default. 288 - 2019-04-01 Fixed bug#[14442](https://bugs.otrs.org/show_bug.cgi?id=14442) - Legacy references to customer interface and public interface. 289 - 2019-04-01 Fixed bug#[14345](https://bugs.otrs.org/show_bug.cgi?id=14345) - The timestamp information in the action AdminLog is wrong. 290 - 2019-04-01 Fixed bug#[14243](https://bugs.otrs.org/show_bug.cgi?id=14243) - It is possible set system address to invalid even though there is auto response with this address. 291 - 2019-03-29 Fixed bug#[14474](https://bugs.otrs.org/show_bug.cgi?id=14474) - Some strings are not translated in Support Data Collector. 292 - 2019-03-29 Fixed bug#[14436](https://bugs.otrs.org/show_bug.cgi?id=14436) - Merged cells are not fit to agenda overview table. 293 - 2019-03-29 Fixed bug#[14476](https://bugs.otrs.org/show_bug.cgi?id=14476) - Command invalid in 66.1Ticket::SearchIndex::Attribute. 294 - 2019-03-29 Fixed bug#[14473](https://bugs.otrs.org/show_bug.cgi?id=14473) - Config Ticket::Frontend::Overview::PreviewArticleSenderTypes does not work. 295 - 2019-03-28 Fixed bug#[14461](https://bugs.otrs.org/show_bug.cgi?id=14461) - Can't deactivate TicketMove via ACL in Bulk-Action. 296 - 2019-03-28 Fixed bug#[14414](https://bugs.otrs.org/show_bug.cgi?id=14414) - The customer information widget is not update in the view of new ticket on split. 297 - 2019-03-26 Fixed bug#[14447](https://bugs.otrs.org/show_bug.cgi?id=14447) - Unnecessary error screen in Bulk action of Queue View. 298 - 2019-03-19 Fixed bug#[14462](https://bugs.otrs.org/show_bug.cgi?id=14462) - Missing breadcrumbs in reports and statistics screens. 299 - 2019-03-18 Fixed bug#[13540](https://bugs.otrs.org/show_bug.cgi?id=13540) - Not needed time zone output in the ticket list for the configured otrs system time zone. 300 - 2019-03-15 Follow-up fix for bug#[14129](https://bugs.otrs.org/show_bug.cgi?id=14129) - Incorrect handling of RootNavigation in AdminSystemConfiguration. 301 - 2019-03-04 Fixed bug#[14432](https://bugs.otrs.org/show_bug.cgi?id=14432) - If session is in URL upload of attachments doesn't work. 302 - 2019-03-04 Fixed bug#[14242](https://bugs.otrs.org/show_bug.cgi?id=14242) - Appointment Notification Filter 'Calendar' greyed out. 303 - 2019-03-01 Fixed bug#[14405](https://bugs.otrs.org/show_bug.cgi?id=14405) - Customers can't login if DER encoded S/MIME certs are fetched. 304 - 2019-02-28 Fixed bug#[14245](https://bugs.otrs.org/show_bug.cgi?id=14245) - Expired PGP and S/MIME keys are not shown. 305 - 2019-02-26 Fixed bug#[14337](https://bugs.otrs.org/show_bug.cgi?id=14337) - Registration - Can not register system Need Data OSVersion. 306 - 2019-02-25 Fixed bug#[14393](https://bugs.otrs.org/show_bug.cgi?id=14393) - TicketUpdate.pm not setting original "To" value. 307 - 2019-02-25 Fixed bug#[14424](https://bugs.otrs.org/show_bug.cgi?id=14424) - Wrong invoker sorting when there are more than 9 conditions. 308 - 2019-02-25 Fixed bug#[14335](https://bugs.otrs.org/show_bug.cgi?id=14335) - Appointment notification event 'AppointmentDelete' does not contain data of deleted Appointment. 309 310# 6.0.17 2019-03-08 311 - 2019-02-21 Fixed bug#[14396](https://bugs.otrs.org/show_bug.cgi?id=14396) - Names are not consistent (mixed singular and plural forms). 312 - 2019-02-21 Fixed bug#[14287](https://bugs.otrs.org/show_bug.cgi?id=14287) - Show context setting dialog in ticket overview screens does not support columns with brackets. 313 - 2019-02-21 Fixed bug#[11932](https://bugs.otrs.org/show_bug.cgi?id=11932) - OTRS does not handle more than 10 S/MIME certificates per user. 314 - 2019-02-21 Fixed bug#[14417](https://bugs.otrs.org/show_bug.cgi?id=14417) - Use of uninitialized value in concatenation. 315 - 2019-02-19 Improved console commands Admin::Config::FixInvalid (load setting values from YAML file) and Admin::Config::ListInvalid (export invalid settings to the YAML file). 316 - 2019-02-16 Fixed bug#[14411](https://bugs.otrs.org/show_bug.cgi?id=14411) - ACL description Bug causes error. 317 - 2019-02-14 Improved SysConfig performance. 318 - 2019-02-14 Improved performance of the following console commands: 319 Admin::Package::Install 320 Admin::Package::Reinstall 321 Admin::Package::ReinstallAll 322 Admin::Package::Uninstall 323 Admin::Package::Upgrade 324 Admin::Package::UpgradeAll 325 Admin::Package::UpgradeAll 326 - 2019-02-13 Updated translations, thanks to all translators. 327 - 2019-02-11 Fixed bug#[14391](https://bugs.otrs.org/show_bug.cgi?id=14391) - Log spam when autoreply is sent to unknown customer. 328 - 2019-02-11 Fixed bug#[14282](https://bugs.otrs.org/show_bug.cgi?id=14282) - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved. 329 - 2019-02-11 Fixed bug#[14309](https://bugs.otrs.org/show_bug.cgi?id=14309) - ArticleSearchIndexRebuildWorker is not working correctly. 330 - 2019-02-08 Fixed bug#[14346](https://bugs.otrs.org/show_bug.cgi?id=14346) - A blank space in the first column of text is either duplicated or removed. 331 - 2019-02-04 Fixed bug#[14379](https://bugs.otrs.org/show_bug.cgi?id=14379) - Communication Log - Time Range. 332 - 2019-02-01 Fixed bug#[14373](https://bugs.otrs.org/show_bug.cgi?id=14373) - Ticket lock is set even there is no owner set in activity dialog. 333 - 2019-01-31 Follow-up fix for bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - <OTRS_CUSTOMER_Body> in Reply-Template. 334 - 2019-01-30 Fixed bug#[14329](https://bugs.otrs.org/show_bug.cgi?id=14329) - AppointmentNotification partial title filter. 335 - 2019-01-28 Fixed bug#[14370](https://bugs.otrs.org/show_bug.cgi?id=14370) - Article Overview not readable (white text on white ground) with High Contrast Skin. 336 - 2019-01-23 Fixed bug#[14363](https://bugs.otrs.org/show_bug.cgi?id=14363) - The regex in ExternalTicketnumberRecognitaion does not match. 337 - 2019-01-18 Fixed bug#[14145](https://bugs.otrs.org/show_bug.cgi?id=14145) - s/mime shows first line of encoded message and cert information in <OTRS_CUSTOMER_EMAIL>. 338 - 2019-01-17 Further improved handling of JSData in templates. 339 340# 6.0.16 2019-01-18 341 - 2019-01-08 Updated translations, thanks to all translators. 342 - 2019-01-08 Fixed bug#[14270](https://bugs.otrs.org/show_bug.cgi?id=14270) - Escalation Notification is shown wrong. 343 - 2019-01-08 Fixed bug#[14229](https://bugs.otrs.org/show_bug.cgi?id=14229) - Transition Action fails to transfer line breaks of content in dynamic field textarea. 344 - 2019-01-07 Add total count of links to "complex" link table, thanks to Frennkie (PR#[1893](https://github.com/OTRS/otrs/pull/1893)). 345 - 2019-01-02 Improved performance of the FileStorable cache module by 30%, thanks to Yuri Myasoedov (PR#[1961](https://github.com/OTRS/otrs/pull/1961)). 346 - 2018-12-26 Fixed bug#[13930](https://bugs.otrs.org/show_bug.cgi?id=13930) - NotificationOwnerUpdate and TicketOwnerUpdate will not be triggered when a Owner is set in a new process ticket. 347 - 2018-12-25 Fixed bug#[14322](https://bugs.otrs.org/show_bug.cgi?id=14322) - Old session is not deleted on SwitchToUser. 348 - 2018-12-24 Fixed bug#[14286](https://bugs.otrs.org/show_bug.cgi?id=14286) - Months are missing below the charts in reports. 349 - 2018-12-21 Fixed bug#[14245](https://bugs.otrs.org/show_bug.cgi?id=14245) - Expired PGP Keys are not shown. 350 - 2018-12-20 Fixed bug#[14311](https://bugs.otrs.org/show_bug.cgi?id=14311) - Appointment widget has wrong colspan if no appointment present. 351 - 2018-12-19 Fixed bug#[14157](https://bugs.otrs.org/show_bug.cgi?id=14157) - Edit ACL Screen, Syntax error unrecognised expression '#'. 352 - 2018-12-16 Fixed bug#[14305](https://bugs.otrs.org/show_bug.cgi?id=14305) - Incorrect handling of content-type in PictureUpload. 353 - 2018-12-14 Set NotificationRecipientEmail setting as non-required, thanks to Yuri Myasoedov (PR#1960). 354 - 2018-12-14 Added button which generates shared secret key for two factor authentication (agent interface). 355 - 2018-12-14 Fixed bug#[13444](https://bugs.otrs.org/show_bug.cgi?id=13444) - DynamicField Dropdown values are not verified if submitted via web service. 356 - 2018-12-12 Fixed bug#[14216](https://bugs.otrs.org/show_bug.cgi?id=14216) - Update Script to OTRS 6 is not cleaning OTRSPostMasterKeepState. 357 - 2018-12-12 Fixed bug#[13865](https://bugs.otrs.org/show_bug.cgi?id=13865) - Timezone not respected in Generic Agent, Reports and Autoreply. 358 - 2018-12-12 Fixed bug#[14105](http://bugs.otrs.org/show_bug.cgi?id=14105) - SMIME signed messages cause a lot of database errors on customer ticket zoom, thanks to Renee Bäcker. 359 - 2018-12-11 Fixed bug#[14259](https://bugs.otrs.org/show_bug.cgi?id=14259) - Config Rebuild locking issue on cluster nodes. 360 - 2018-12-10 Fixed bug#[14221](https://bugs.otrs.org/show_bug.cgi?id=14221) - Ticket notification with ArticleSend event leads into deep recursion. 361 - 2018-12-10 Fixed bug#[14262](https://bugs.otrs.org/show_bug.cgi?id=14262) - Untranslated string and wrong charset in package manager notification. 362 - 2018-12-06 Fixed bug#[14282](https://bugs.otrs.org/show_bug.cgi?id=14282) - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved. 363 - 2018-12-06 Fixed bug#[14165](https://bugs.otrs.org/show_bug.cgi?id=14165) - Article's style of plain text is wrong in AgentTicketZoom. 364 365# 6.0.15 2018-12-14 366 - 2018-12-06 Updated translations, thanks to all translators. 367 - 2018-12-05 Added possibility to display links in footer section of customer and public interface. 368 - 2018-12-05 Fixed bug#[14106](https://bugs.otrs.org/show_bug.cgi?id=14106) - XSLT Editor breaks. 369 - 2018-11-27 Use scale in transforamtion for Notification item on hover, thanks to Andrew Bone (PR#1958). 370 - 2018-11-27 Fixed bug#[13829](https://bugs.otrs.org/show_bug.cgi?id=13829) - Internal server error when Z time is used in RSS-Feed. 371 - 2018-11-22 Fixed bug#[14227](https://bugs.otrs.org/show_bug.cgi?id=14227) - Passing an empty arrayref in 'TicketID' to ticket-search, results in invalid SQL statement. 372 - 2018-11-21 Improved SysConfig caching, rebuilding SysConfig is up to 50% faster. 373 - 2018-11-21 Follow-up fix for bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value. 374 - 2018-11-21 Fixed bug#[14229](https://bugs.otrs.org/show_bug.cgi?id=14229) - Transition Action fails to transfer line breaks of content in dynamic field textarea. 375 - 2018-11-20 Fixed bug#[14237](https://bugs.otrs.org/show_bug.cgi?id=14237) - Sorting of state menu entries is different then order in state overview screen. 376 - 2018-11-19 Fixed bug#[14148](https://bugs.otrs.org/show_bug.cgi?id=14148) - Superfluous filter boxes and "Add Group" form in Group Management screen. 377 - 2018-11-19 Fixed bug#[14197](https://bugs.otrs.org/show_bug.cgi?id=14197) - Missing confirmation dialog when deleting a generic agent job. 378 - 2018-11-15 Fixed bug#[14209](https://bugs.otrs.org/show_bug.cgi?id=14209) - System maintenance 'Kill all Sessions, except for your own' button is too big and aligned right. 379 - 2018-11-15 Fixed bug#[14226](https://bugs.otrs.org/show_bug.cgi?id=14226) - It is not possible to deselect queue in AgentTicketBulk after AJAX update. 380 - 2018-11-15 Fixed bug#[14195](https://bugs.otrs.org/show_bug.cgi?id=14195) - False positive in Bounce Detection if eml attachment present. 381 - 2018-11-08 Follow-up fix for bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value. 382 - 2018-11-05 Fixed bug#[14201](https://bugs.otrs.org/show_bug.cgi?id=14201) - backup.pl - dump errors are not detected. 383 - 2018-11-05 Fixed bug#[14063](https://bugs.otrs.org/show_bug.cgi?id=14063) - CustomerUserNameFields not used. 384 385# 6.0.14 2018-11-14 386 - 2018-11-13 Follow-up fix for bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data. 387 388# 6.0.13 2018-11-09 389 - 2018-11-01 Updated translations, thanks to all translators. 390 - 2018-11-01 Fixed: TicketSolutionResponseTime stats leads to internal server error (bug#14167). 391 - 2018-11-01 Fixed bug#[14140](https://bugs.otrs.org/show_bug.cgi?id=14140) - Missing confirmation dialog when deleting a PGP key. 392 - 2018-10-31 Added option to hide deployment info to Admin::Package::ReinstallAll console command. 393 - 2018-10-31 Fixed bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value. 394 - 2018-10-29 Follow-up fix for bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data. 395 - 2018-10-26 Follow-up fix for bug#[14132](https://bugs.otrs.org/show_bug.cgi?id=14132) - After select a sub-queue the queue's field is break in the bulk window. 396 - 2018-10-26 Fixed bug#[14132](https://bugs.otrs.org/show_bug.cgi?id=14132) - After select a sub-queue the queue's field is break in the bulk window. 397 - 2018-10-26 Fixed bug#[14131](https://bugs.otrs.org/show_bug.cgi?id=14131) - Missing Default Sign key field description in AdminQueue. 398 - 2018-10-26 Fixed bug#[14112](https://bugs.otrs.org/show_bug.cgi?id=14112) - Inconsistent layouts for Attachments-Templates and Auto Responses-Queues screens. 399 - 2018-10-26 Fixed bug#[14119](https://bugs.otrs.org/show_bug.cgi?id=14119) - WSDL File is incorrect. 400 - 2018-10-25 Fixed bug#[13967](https://bugs.otrs.org/show_bug.cgi?id=13967) - Translation not working in AgentTicketMerge. 401 - 2018-10-25 Follow-up fix for bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly. 402 - 2018-10-23 Fixed bug#[11107](https://bugs.otrs.org/show_bug.cgi?id=11107) - ACL does not work properly in AgentTicketMove screen. 403 - 2018-10-23 Fixed bug#[13847](https://bugs.otrs.org/show_bug.cgi?id=13847) - Reset setting in AdminSystemConfiguration does not work correctly. 404 - 2018-10-23 Fixed missing content during package installation with disabled cloud services. 405 - 2018-10-22 Fixed bug#[14054](https://bugs.otrs.org/show_bug.cgi?id=14054) - Setting AppointmentCalendar::CalendarLimitOverview not working correctly. 406 - 2018-10-22 Fixed bug#[14137](https://bugs.otrs.org/show_bug.cgi?id=14137) - Error occurs when item is removed from the frontend configuration. 407 - 2018-10-11 Fixed bug#[14129](https://bugs.otrs.org/show_bug.cgi?id=14129) - Incorrect handling of RootNavigation in AdminSystemConfiguration. 408 - 2018-10-16 Fixed bug#[14079](https://bugs.otrs.org/show_bug.cgi?id=14079) - Cancel and Close button are not visible. 409 - 2018-10-09 Follow-up fix for bug#[13928](https://bugs.otrs.org/show_bug.cgi?id=13928) - Assigning customer group to chat modules results in constant connection error messages. 410 - 2018-10-09 Improved upload cache module. 411 - 2018-10-03 Fixed bug#[14107](https://bugs.otrs.org/show_bug.cgi?id=14107) - IfNotPackage property in <Database\*> tag is not honored during Package Install for Installed packages. 412 413# 6.0.12 2018-10-05 414 - 2018-09-27 Updated translations, thanks to all translators. 415 - 2018-09-27 Added Korean language, thanks to 신홍열. 416 - 2018-09-27 Fixed bug#[13623](https://bugs.otrs.org/show_bug.cgi?id=13623) - Long running DBUpgrade from OTRS 5 to OTRS 6 due to inefficient SQL queries. 417 - 2018-09-25 Fixed bug#[13754](https://bugs.otrs.org/show_bug.cgi?id=13754) - Overridden module configuration lost after update. 418 - 2018-09-25 Fixed bug#[14022](https://bugs.otrs.org/show_bug.cgi?id=14022) - Parsing Error System Configuration. 419 - 2018-09-24 Fixed bug#[14077](https://bugs.otrs.org/show_bug.cgi?id=14077) - Logged-in Users Dashlet missing css. 420 - 2018-09-19 Fixed bug#[14072](https://bugs.otrs.org/show_bug.cgi?id=14072) - Type activation warning disappears after new type is added. 421 - 2018-09-18 Improved handling of JSData in Templates. 422 423# 6.0.11 2018-09-21 424 - 2018-09-13 Updated translations, thanks to all translators. 425 - 2018-09-11 Fixed bug#[13990](https://bugs.otrs.org/show_bug.cgi?id=13990) - Process Management issue when splitting tickets to Process tickets. 426 - 2018-09-11 Fixed bug#[14023](https://bugs.otrs.org/show_bug.cgi?id=14023) - Timeline View is broken when a body string contains closing script tag. 427 - 2018-09-10 Fixed bug#[14057](https://bugs.otrs.org/show_bug.cgi?id=14057) - UserInitialsGet ignores FirstnameLastnameOrder. 428 - 2018-09-07 Fixed bug#[14052](https://bugs.otrs.org/show_bug.cgi?id=14052) - Reason param in LogoutURL sys config items makes error. 429 - 2018-09-05 Follow-up fix for bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly. 430 - 2018-09-04 Fixed bug#[14044](https://bugs.otrs.org/show_bug.cgi?id=14044) - DefaultOverviewColumns and DefaultColumns configurations are inconsistent. 431 - 2018-08-30 Fixed bug#[14030](https://bugs.otrs.org/show_bug.cgi?id=14030) - Values of the type field are translated in the bulk view. 432 - 2018-08-29 Fixed bug#[13903](https://bugs.otrs.org/show_bug.cgi?id=13903) - Setting an invalid sender-type will crash mail processing. 433 - 2018-08-29 Fixed bug#[14045](https://bugs.otrs.org/show_bug.cgi?id=14045) - Error creating DateTime object for pending time in Process ticket. 434 - 2018-08-28 Fixed bug#[14039](https://bugs.otrs.org/show_bug.cgi?id=14039) - Filter in admin panel ignores category titles. 435 - 2018-08-27 Fixed bug#[14025](https://bugs.otrs.org/show_bug.cgi?id=14025) - backup.pl may delete a backup it just created. 436 - 2018-08-27 Fixed bug#[13767](https://bugs.otrs.org/show_bug.cgi?id=13767) - Search result wrong displayed when there is only one result in IE 11. 437 - 2018-08-17 Fixed bug#[13987](https://bugs.otrs.org/show_bug.cgi?id=13987) - The value typed in e.g. customer user is deleted frequently, if already one customer user is selected. 438 - 2018-08-17 Fixed bug#[13957](https://bugs.otrs.org/show_bug.cgi?id=13957) - POP3 fetching mails in wrong order. 439 - 2018-08-15 Fixed bug#[13614](https://bugs.otrs.org/show_bug.cgi?id=13614) - Title is shown based on the first article in customer ticket overview even if the first article is marked as not visible for customer. 440 - 2018-08-15 Fixed bug#[14011](https://bugs.otrs.org/show_bug.cgi?id=14011) - 'Backspace' key returns to previous page in modernize field selection. 441 - 2018-08-15 Fixed bug#[14014](https://bugs.otrs.org/show_bug.cgi?id=14014) - Missing attachments created in process ticket articles. 442 - 2018-08-10 Fixed bug#[14006](https://bugs.otrs.org/show_bug.cgi?id=14006) - TicketOverview does not show last visible for customer article for process ticket. 443 - 2018-08-09 Fixed bug#[14004](https://bugs.otrs.org/show_bug.cgi?id=14004) - Packages are only accessible via HTTP instead of HTTPS. 444 - 2018-08-08 Fixed bug#[14003](https://bugs.otrs.org/show_bug.cgi?id=14003) - Not possible to add more conditions on process transition edit which has more then 10 conditions. 445 - 2018-08-08 Fixed bug#[14009](https://bugs.otrs.org/show_bug.cgi?id=14009) - Wrong description for RedirectAfterCloseDisabled configuration. 446 - 2018-08-07 Fixed bug#[14008](https://bugs.otrs.org/show_bug.cgi?id=14008) - Kernel::System::VariableCheck::DataIsDifferent() does not work if one data element is undefined. 447 - 2018-08-07 Fixed bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly. 448 - 2018-08-07 Follow-up fix for bug#[13597](https://bugs.otrs.org/show_bug.cgi?id=13597) - In case of OTRS 6 Upgrade "Email Delivery Failure" notification message is incorrectly displayed. 449 - 2018-09-04 Added improvements to HTML filter. 450 - 2018-09-03 Added improvements to SupportDataCollector Admin screen. 451 - 2018-08-02 Fixed bug#[13997](https://bugs.otrs.org/show_bug.cgi?id=13997) - Error in pattern matching for DiskSpacePartitions. 452 - 2018-08-02 Fixed bug#[13995](https://bugs.otrs.org/show_bug.cgi?id=13995) - Ticket attributes are not working in ResponseFormat. 453 - 2018-08-02 Fixed bug#[13993](https://bugs.otrs.org/show_bug.cgi?id=13993) - Misleading breadcrumb path in AgentPreferences screen. 454 - 2018-08-01 Follow-up fix for bug#[13805](https://bugs.otrs.org/show_bug.cgi?id=13805) - Distribution OpenBSD is not recognized by support data collector. 455 - 2018-08-01 Follow-up fix for bug#[13643](https://bugs.otrs.org/show_bug.cgi?id=13643) - After CustomerCompanySupport is disabled the customer-user cannot be defined at several places. 456 - 2018-08-01 Fixed bug#[13983](https://bugs.otrs.org/show_bug.cgi?id=13983) - Default process ticket title time stamp does not show appropriate time zone value. 457 - 2018-08-01 Fixed bug#[13988](https://bugs.otrs.org/show_bug.cgi?id=13988) - The Hungarian subsidiary is missing form the first page of the installer. 458 - 2018-08-01 Fixed bug#[13986](https://bugs.otrs.org/show_bug.cgi?id=13986) - UserSearch function does not work for login with upper-case letters on case sensitive databases. 459 - 2018-08-01 Fixed bug#[13981](https://bugs.otrs.org/show_bug.cgi?id=13981) - CustomerID change popup window can not be shown in AgentTicketProcess screen. 460 - 2018-07-25 Fixed bug#[13972](https://bugs.otrs.org/show_bug.cgi?id=13972) - API documentation: missing default permission types 'note' and 'owner'. 461 462# 6.0.10 2018-07-31 463 - 2018-07-24 Updated translations, thanks to all translators. 464 - 2018-07-24 Add explicit information for robots. 465 - 2018-07-23 Fixed bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data. 466 - 2018-07-23 Pay attention to accounted time when splitting an article into a ticket (PR#1938). 467 - 2018-07-19 Fixed bug#[13662](https://bugs.otrs.org/show_bug.cgi?id=13662) - Missing white space between article details and transmission processing message. 468 - 2018-07-19 Fixed bug#[13971](https://bugs.otrs.org/show_bug.cgi?id=13971) - DBUpdate fails on galera cluster. 469 - 2018-07-17 Fixed bug#[13722](https://bugs.otrs.org/show_bug.cgi?id=13722) - Translation of ticket notification header uses the system language instead of recipients preferences. 470 471# 6.0.9 2018-07-24 472 - 2018-07-16 Updated translations, thanks to all translators. 473 - 2018-07-16 Fixed bug#[13961](https://bugs.otrs.org/show_bug.cgi?id=13961) - ExternalTicketNumberRecognition not working correctly with spaces. 474 - 2018-07-16 Fixed bug#[13964](https://bugs.otrs.org/show_bug.cgi?id=13964) - System configuration value validation error displayed for disabled settings. 475 - 2018-07-16 Fixed bug#[13965](https://bugs.otrs.org/show_bug.cgi?id=13965) - Overridden SysConfig settings can be shown as disabled in the frontend. 476 - 2018-07-11 Fixed bug#[13952](https://bugs.otrs.org/show_bug.cgi?id=13952) - Internal server error in AdminSystemConfiguration if you remove frontend registration and navigation modules. 477 - 2018-07-10 Fixed bug#[13947](https://bugs.otrs.org/show_bug.cgi?id=13947) - Split selection dialog does not honor ACL restrictions. 478 - 2018-07-06 Fixed bug#[13928](https://bugs.otrs.org/show_bug.cgi?id=13928) - Assigning customer group to chat modules results in constant connection error messages. 479 - 2018-07-06 Fixed bug#[13948](https://bugs.otrs.org/show_bug.cgi?id=13948) - Some labels are not translated in ticket search screen. 480 - 2018-07-06 Fixed bug#[13940](https://bugs.otrs.org/show_bug.cgi?id=13940) - Index missing on table article_data_mime. 481 - 2018-07-06 Fixed bug#[13936](https://bugs.otrs.org/show_bug.cgi?id=13936) - Notification looses text for 'Additional recipient email addresses' when sizelimit 200 characters is exceeded. 482 - 2018-07-05 Fixed bug#[13837](https://bugs.otrs.org/show_bug.cgi?id=13837) - Open and new tickets always at the end of the list when sorting by pending time since OTRS 6. 483 - 2018-07-05 Fixed bug#[13943](https://bugs.otrs.org/show_bug.cgi?id=13943) - Untranslated word "last-search" in ticket search result screen. 484 - 2018-07-05 Fixed bug#[13945](https://bugs.otrs.org/show_bug.cgi?id=13945) - Archived tickets won't be moved with StorageSwitch command. 485 - 2018-07-04 Fixed bug#[13938](https://bugs.otrs.org/show_bug.cgi?id=13938) - Statistic: Internal Server Error when invalid date is set for x axis. 486 - 2018-07-04 Fixed bug#[13937](https://bugs.otrs.org/show_bug.cgi?id=13937) - Default value for title is not displayed as default in Process Activity Dialog if field is shown. 487 - 2018-07-02 Fixed bug#[13942](https://bugs.otrs.org/show_bug.cgi?id=13942) - Wrong title in browser window in statistics screens. 488 - 2018-07-02 Fixed bug#[13901](https://bugs.otrs.org/show_bug.cgi?id=13901) - Error messages during RPM upgrade. 489 - 2018-07-02 Fixed bug#[13790](https://bugs.otrs.org/show_bug.cgi?id=13790) - Toolbar Fulltext Search will not care for archiving settings. 490 - 2018-06-27 Fixed bug#[13927](https://bugs.otrs.org/show_bug.cgi?id=13927) - Ticket Merge: "No merge state found! Please add a valid merge state" - Articles are invisible till next action. 491 - 2018-06-27 Fixed bug#[13922](https://bugs.otrs.org/show_bug.cgi?id=13922) - SearchIndexModule misleading config description. 492 - 2018-06-27 Fixed bug#[13700](https://bugs.otrs.org/show_bug.cgi?id=13700) - Layout issue with ticket split. 493 - 2018-06-27 Fixed bug#[13839](https://bugs.otrs.org/show_bug.cgi?id=13839) - When doing a search from change management the results window does not expand. 494 - 2018-06-27 Fixed bug#[13672](https://bugs.otrs.org/show_bug.cgi?id=13672) - Auto response names are not translated in Auto Responses screen of the Admin interface. 495 - 2018-06-25 Fixed bug#[13919](https://bugs.otrs.org/show_bug.cgi?id=13919) - Adding a new favorite setting overwrites the existing favorite settings. 496 - 2018-06-25 Fixed bug#[13923](https://bugs.otrs.org/show_bug.cgi?id=13923) - Sender name in article created by queue move "window" only shows FirstName. 497 - 2018-06-20 Follow-up fix for bug#[13734](https://bugs.otrs.org/show_bug.cgi?id=13734) - Set the last valid Status Merge to invalid is allowed. 498 - 2018-06-19 Fixed bug#[13408](https://bugs.otrs.org/show_bug.cgi?id=13408) - Setting for showing default fields in the search mask not working partially. 499 - 2018-06-19 Fixed bug#[13906](https://bugs.otrs.org/show_bug.cgi?id=13906) - Validation for Pending date is active for non pending states. 500 - 2018-06-18 Fixed bug#[13778](https://bugs.otrs.org/show_bug.cgi?id=13778) - otrs.Console.pl Admin::Package::UpgradeAll fails at installed ITSM package. 501 - 2018-06-18 Fixed bug#[13894](https://bugs.otrs.org/show_bug.cgi?id=13894) - System log does not present timezone information. 502 - 2018-06-18 Fixed bug#[13752](https://bugs.otrs.org/show_bug.cgi?id=13752) - Missing direction arrow for AgentTicketEmailOutbound. 503 - 2018-06-15 Fixed bug#[13912](https://bugs.otrs.org/show_bug.cgi?id=13912) - Generic Agents looses text for notes when sizelimit 200 characters is exceeded. 504 - 2018-06-15 Fixed bug#[13775](https://bugs.otrs.org/show_bug.cgi?id=13775) - ArticleLimit is not integrated for GenericInterface TicketGet. 505 - 2018-06-15 Fixed bug#[13910](https://bugs.otrs.org/show_bug.cgi?id=13910) - LinkObject events are not working in web services due to missing LinkObject::EventModulePost configuration. 506 - 2018-06-14 Fixed bug#[13913](https://bugs.otrs.org/show_bug.cgi?id=13913)(PR#1936) - Searchable Article Fields not translated in AgentTicketSearch. Thanks to Robin. 507 - 2018-06-14 Fixed bug#[13838](https://bugs.otrs.org/show_bug.cgi?id=13838) - WarnOnStopWordUsage not working for subject, body, from, to, cc. 508 - 2018-06-14 Fixed bug#[13893](https://bugs.otrs.org/show_bug.cgi?id=13893) - Wrong descriptions for some system configurations. 509 - 2018-06-14 Fixed bug#[12479](https://bugs.otrs.org/show_bug.cgi?id=12479) - Reply to a ticket locks the ticket and cancel unlocks it but does not reset owner. 510 - 2018-06-12 Fixed bug#[13902](https://bugs.otrs.org/show_bug.cgi?id=13902) - Dialog submit is not possible for an appointment created by rule based on pending time. 511 - 2018-06-12 Fixed bug#[13888](https://bugs.otrs.org/show_bug.cgi?id=13888) - Wrong charset in output while upgrading packages. 512 - 2018-06-07 Enhanced package manager: 513 - Not verified packages can't be installed by default (via GUI + OTRS console). 514 - Added sysconfig setting 'Package::AllowNotVerifiedPackages' to allow installation of not verified packages (disabled by default). 515 - Display a notification if setting 'Package::AllowNotVerifiedPackages' is active. 516 - 2018-06-07 Fixed bug#[13842](https://bugs.otrs.org/show_bug.cgi?id=13842) - When splitting a ticket, the picture embedded in the letter body is not displayed in the child ticket. 517 - 2018-06-07 Added improvements to the support data collector plugins. 518 - 2018-06-06 Fixed bug#[13873](https://bugs.otrs.org/show_bug.cgi?id=13873) - Wrong descripton for TicketNumberCounterCleanup setting in System Configuration. 519 - 2018-06-05 Fixed bug#[13900](https://bugs.otrs.org/show_bug.cgi?id=13900) - Password authentication issue in Fedora 28 operating system. 520 521# 6.0.8 2018-06-12 522 - 2018-06-04 Updated translations, thanks to all translators. 523 - 2018-06-02 Fixed bug#[13728](https://bugs.otrs.org/show_bug.cgi?id=13728) - Processes need to be deployed after update to Version 6. 524 - 2018-06-01 Fixed bug#[13824](https://bugs.otrs.org/show_bug.cgi?id=13824) - Search conditions in AdminProcessManagement are resetted. 525 - 2018-06-01 Fixed bug#[13880](https://bugs.otrs.org/show_bug.cgi?id=13880) - "Customer user" field is cleared once the focus is lost in AgentTicketCustomer. 526 - 2018-06-01 Fixed bug#[13889](https://bugs.otrs.org/show_bug.cgi?id=13889) - Postmaster filter value limit is 100 characters in frontend. 527 - 2018-06-01 Renamed 'OTRS Free' to '((OTRS)) Community Edition'. 528 - 2018-05-30 Fixed bug#[13868](https://bugs.otrs.org/show_bug.cgi?id=13868) - Customer User Title is not translated. 529 - 2018-05-29 Fixed bug#[13879](https://bugs.otrs.org/show_bug.cgi?id=13879) - IFRAME in customer ticket zoom loading the content outside of itself. 530 - 2018-05-28 Fixed bug#[13870](https://bugs.otrs.org/show_bug.cgi?id=13870) - Content of Title and Subject columns are the same in Excel/CSV output of search. 531 - 2018-05-28 Fixed bug#[13819](https://bugs.otrs.org/show_bug.cgi?id=13819) - ACL's CompareMatchWithData floods the log when service is not in relation with customer user. 532 - 2018-05-25 Fixed bug#[13883](https://bugs.otrs.org/show_bug.cgi?id=13883) - Several display issues in Admin Screen "Ticket Notification Management". 533 - 2018-05-25 Fixed bug#[13826](https://bugs.otrs.org/show_bug.cgi?id=13142) - Error The given param 'QueueIDs' is invalid or an empty array reference. 534 - 2018-05-23 Fixed bug#[13826](https://bugs.otrs.org/show_bug.cgi?id=13826) - Queue Names are translated (but should not). 535 - 2018-05-18 Fixed bug#[13869](https://bugs.otrs.org/show_bug.cgi?id=13869) - Unexpected shadow in long Sysconfig entry. 536 - 2018-05-16 Fixed bug#[13820](https://bugs.otrs.org/show_bug.cgi?id=13820) - Wrong UserID argument in AdminAppointmentNotificationEvent. 537 - 2018-05-14 Fixed bug#[13827](https://bugs.otrs.org/show_bug.cgi?id=13827) - GenericInterface EventTrigger does not consider Asynchronous parameter during creation. 538 - 2018-05-11 Fixed bug#[13732](https://bugs.otrs.org/show_bug.cgi?id=13732) - For mails with inline images and little text, the display area remains very small. 539 - 2018-05-11 Fixed bug#[13821](https://bugs.otrs.org/show_bug.cgi?id=13821) - CustomerUserListFields: search result create a wrong entry. 540 - 2018-05-10 Fixed bug#[13846](https://bugs.otrs.org/show_bug.cgi?id=13846) - Ticket invoker base module does not use modernized fields. 541 - 2018-05-10 Fixed bug#[13795](https://bugs.otrs.org/show_bug.cgi?id=13795) - Transition Action 'TicketTitleSet': Tag of a dyn. field type 'date' display the time, too. 542 - 2018-05-10 Fixed bug#[13850](https://bugs.otrs.org/show_bug.cgi?id=13850) - Problems with overridden SysConfig settings. 543 - 2018-05-10 Follow-up fix for bug#[7988](https://bugs.otrs.org/show_bug.cgi?id=7988) - Search attributes not consistent. 544 - 2018-05-10 Fixed bug#[12864](https://bugs.otrs.org/show_bug.cgi?id=12864) - Hang in my_readline. 545 - 2018-05-10 Fixed bug#[13855](https://bugs.otrs.org/show_bug.cgi?id=13855) - Some migration modules will be executed with every DBUpdate-to-6.pl run. 546 - 2018-05-08 Fixed bug#[12686](https://bugs.otrs.org/show_bug.cgi?id=12686) - Wrong sorting order in the admin screen. 547 - 2018-05-08 Fixed bug#[13836](https://bugs.otrs.org/show_bug.cgi?id=13836) - Filter in timeline view not being applied. 548 - 2018-05-08 Fixed bug#[12994](https://bugs.otrs.org/show_bug.cgi?id=12994) - Merge Tickets with same linked objects causes error. 549 - 2018-05-07 Fixed bug#[13818](https://bugs.otrs.org/show_bug.cgi?id=13818) - Dynamic field values of tickets are not displayed in customer ticket search result. 550 - 2018-04-30 Changed default gravatar image for articles to 'mm' (mystery man). 551 - 2018-04-25 Fixed bug#[13764](https://bugs.otrs.org/show_bug.cgi?id=13764) - Mixed up plain and rich text body in process management when article is created. 552 - 2018-04-25 Fixed bug#[13815](https://bugs.otrs.org/show_bug.cgi?id=13815) - The little arrow is cut off for articles. 553 - 2018-04-24 Fixed bug#[13805](https://bugs.otrs.org/show_bug.cgi?id=13805) - Distribution OpenBSD is not recognized by support data collector. 554 - 2018-04-18 Fixed bug#[11132](https://bugs.otrs.org/show_bug.cgi?id=11132) - Loss of attached files with long Cyrillic names. 555 556# 6.0.7 2018-05-04 557 - 2018-04-23 Updated translations, thanks to all translators. 558 - 2018-04-23 Fixed bug#[13784](https://bugs.otrs.org/show_bug.cgi?id=13784) - Duplicated entry dialog button is not clickable for the same recipient. 559 - 2018-04-18 Fixed bug#[13797](https://bugs.otrs.org/show_bug.cgi?id=13797) - Wrong URL for SecureMode in AdminSecureMode.tt. 560 - 2018-04-18 Fixed bug#[13554](https://bugs.otrs.org/show_bug.cgi?id=13554) - Non-allowed characters in attachment file names. 561 - 2018-04-18 Follow-up fix for bug#[13676](https://bugs.otrs.org/show_bug.cgi?id=13676) - Column headers and tooltips are not translated. 562 - 2018-04-17 Fixed bug#[13765](https://bugs.otrs.org/show_bug.cgi?id=13765) - Line numbers given in tags like <OTRS_AGENT_Body[50]> are not working. 563 - 2018-04-17 Fixed bug#[13785](https://bugs.otrs.org/show_bug.cgi?id=13785) - When an article contains a longer subject the creation date is cut off in all article view. 564 - 2018-04-17 Re-added plugin to open links in CKEditor. 565 - 2018-04-17 Fixed bug#[13794](https://bugs.otrs.org/show_bug.cgi?id=13794) - Missleading label that customer can be recipient of notifications as group recipient. 566 - 2018-04-13 Fixed bug#[13801](https://bugs.otrs.org/show_bug.cgi?id=13801) - Preview of internal article is shown to customer in ticket overview screen. 567 - 2018-04-11 Fixed bug#[13782](https://bugs.otrs.org/show_bug.cgi?id=13782) - Set of customer dynamic field not possible while adding a customer user if AutoLoginCreation is active. 568 - 2018-04-05 Fixed bug#[13126](https://bugs.otrs.org/show_bug.cgi?id=13126) - Process first activity cannot be changed to other activity. 569 - 2018-04-04 Fixed bug#[13735](https://bugs.otrs.org/show_bug.cgi?id=13735) - Custom Logo is not supported for High Contrast skin. 570 - 2018-04-04 Fixed bug#[13683](https://bugs.otrs.org/show_bug.cgi?id=13683) - Generic Agent Mail Filtering. 571 - 2018-04-03 Follow-up fix for bug#[13292](https://bugs.otrs.org/show_bug.cgi?id=13292) - Internal Server Error in ticket screens with missing articles in the file system. 572 - 2018-04-02 Fixed bug#[13780](https://bugs.otrs.org/show_bug.cgi?id=13780) - Daemon does not recognize ACL or ProcessManagement changes. 573 - 2018-03-29 Fixed bug#[13759](https://bugs.otrs.org/show_bug.cgi?id=13759) - Split Ticket - OTRS wants to close browser tab in IE11. 574 - 2018-03-29 Fixed bug#[13750](https://bugs.otrs.org/show_bug.cgi?id=13750) - Process Widget Group not Translatable. 575 - 2018-03-29 Fixed bug#[13737](https://bugs.otrs.org/show_bug.cgi?id=13737) - Not possible to add valid services to invalid parents when KeepChildren config is enabled. 576 - 2018-03-29 Fixed bug#[13739](https://bugs.otrs.org/show_bug.cgi?id=13739) - Wrong Sysconfig descriptions for public interface. 577 - 2018-03-29 Fixed bug#[13734](https://bugs.otrs.org/show_bug.cgi?id=13734) - Set the last valid Status Merge to invalid is allowed. 578 - 2018-03-27 Fixed bug#[13462](https://bugs.otrs.org/show_bug.cgi?id=13462) - OTRS creates empty Kernel/Config/Files/User/\*.pm files. 579 - 2018-03-27 Fixed bug#[13717](https://bugs.otrs.org/show_bug.cgi?id=13717) - AgentTicketService can slow down a system, when having many services and many agents working on there. 580 - 2018-03-26 Fixed bug#[10709](https://bugs.otrs.org/show_bug.cgi?id=10709) - ACL for Action AgentTicketBulk are inconsistent. 581 - 2018-03-19 Fixed bug#[5562](https://bugs.otrs.org/show_bug.cgi?id=5562) - Options configured in Sysconfig aren't used untill a restart of OTRS when deployed on FastCGI. 582 - 2018-03-19 Fixed bug#[13711](https://bugs.otrs.org/show_bug.cgi?id=13711) - Multiple GenericInterface default Invoker and Operation frontend issues. 583 - 2018-03-16 Follow-up fix for bug#[13164](https://bugs.otrs.org/show_bug.cgi?id=13164) - Certain AJAX Error Types are still unprocessed. 584 - 2018-03-13 Fixed bug#[13710](https://bugs.otrs.org/show_bug.cgi?id=13710) - Maint::WebUploadCache::Cleanup fails if files are in folder upload_cache. 585 - 2018-03-12 Fixed bug#[13537](https://bugs.otrs.org/show_bug.cgi?id=13537) - Changing customer user doesn't update the Customer Information box. 586 - 2018-03-09 Fixed bug#[13723](https://bugs.otrs.org/show_bug.cgi?id=13723) - Wrong navigation group for Ticket::Frontend::CustomerTicketProcess###StateType. 587 - 2018-03-09 Fixed bug#[13718](https://bugs.otrs.org/show_bug.cgi?id=13718) - CacheTTLLocal setting for the TicketQueueOverview Dashboard Widget is not used. 588 - 2018-03-09 Fixed bug#[13702](https://bugs.otrs.org/show_bug.cgi?id=13702) - Complex LinkObject Table configuration is broken when more than one kind if object is linked. 589 - 2018-03-09 Fixed bug#[13578](https://bugs.otrs.org/show_bug.cgi?id=13578) - Untranslated words in Support Data Collector. 590 - 2018-03-08 Fixed bug#[13673](https://bugs.otrs.org/show_bug.cgi?id=13673)(PR#1899) - Mandatory fields are not marked as mandatory. Thanks to Balazs Ur. 591 - 2018-03-08 Fixed bug#[7988](https://bugs.otrs.org/show_bug.cgi?id=7988) - Search attributes not consistent. 592 - 2018-03-07 Fixed bug#[13693](https://bugs.otrs.org/show_bug.cgi?id=13693) - Email causes deadlock in Maint::Postmaster::Read. 593 594# 6.0.6 2018-03-13 595 - 2018-03-05 Updated translations, thanks to all translators. 596 - 2018-03-05 Fixed bug#[13713](https://bugs.otrs.org/show_bug.cgi?id=13713) - Dashboard widget 'Appointments' ignores user specific time zone on output. 597 - 2018-03-05 Fixed bug#[13709](https://bugs.otrs.org/show_bug.cgi?id=13709) - SupportDataCollector causes Internal Server Error. 598 - 2018-03-05 Fixed bug#[13708](https://bugs.otrs.org/show_bug.cgi?id=13708) - GenericInterface article EventFilter does not work with ticket data. 599 - 2018-03-05 Fixed Allow array as top-level-XML-Element on REST Response from remote site, thanks to Andreas Hergert (PR#1905). 600 - 2018-03-05 Fixed bug#[13549](https://bugs.otrs.org/show_bug.cgi?id=13549) - Scrolling not possible for some articles on iOS Safari. 601 - 2018-03-02 Added improvements for the time zone migration script in non interactive mode. 602 - 2018-03-01 Reduced warnings thrown by Layout object when BuildSelection is used with TreeView option. 603 - 2018-03-01 Fixed bug#[13703](https://bugs.otrs.org/show_bug.cgi?id=13703) - Complex LinkObject Table broken after successful configuration. 604 - 2018-03-01 Fixed bug#[13687](https://bugs.otrs.org/show_bug.cgi?id=13687) - CustomerIDRaw parameter is empty in Customer View. 605 - 2018-02-28 Fixed bug#[13560](https://bugs.otrs.org/show_bug.cgi?id=13560) - SysConfig added columns for dashboard widgets can't be removed. 606 - 2018-02-28 Fixed bug#[13692](https://bugs.otrs.org/show_bug.cgi?id=13692) - Support Data Collector shows wrong information in OTRS -> Database Records -> Months Between First And Last Ticket / Tickets Per Month (avg). 607 - 2018-02-28 Fixed bug#[13670](https://bugs.otrs.org/show_bug.cgi?id=13670) - FilterLink has to be LinkFilter in ViewModules. 608 - 2018-02-28 Fixed bug#[13643](https://bugs.otrs.org/show_bug.cgi?id=13643) - After CustomerCompanySupport is disabled the customer-user cannot be defined at several places. 609 - 2018-02-28 Follow-up fix for bug#[13596](https://bugs.otrs.org/show_bug.cgi?id=13596) - "S" view in mobile browser cannot be rolled horizontally. 610 - 2018-02-28 Fixed bug#[13706](https://bugs.otrs.org/show_bug.cgi?id=13706) - Empty user configuration files cause internal server error. 611 - 2018-02-28 Fixed bug#[13701](https://bugs.otrs.org/show_bug.cgi?id=13701) - Error Message if attachment is 0. 612 - 2018-02-28 Fixed bug#[13642](https://bugs.otrs.org/show_bug.cgi?id=13642) - Deletion of tickets not possible if automatically created appointments exist for it. 613 - 2018-02-28 Follow-up fix for bug#[12822](https://bugs.otrs.org/show_bug.cgi?id=12822) - SysConfig should make better use of white space. 614 - 2018-02-27 Fixed bug#[13698](https://bugs.otrs.org/show_bug.cgi?id=13698)(PR#1909) - AJAX-Update missing parameter in Customer User Information Center. Thanks to Andreas Hergert. 615 - 2018-02-26 Fixed bug#[13697](https://bugs.otrs.org/show_bug.cgi?id=13697) - Config ‘SystemMaintenance::TimeNotifyUpcomingMaintenance’ does not work correctly. 616 - 2018-02-26 Fixed bug#[13463](https://bugs.otrs.org/show_bug.cgi?id=13463) - Updating agent data as an admin will delete user preferences. 617 - 2018-02-26 Fixed bug#[13690](https://bugs.otrs.org/show_bug.cgi?id=13690) - Frontend::Module###AgentTicketEmail not hiding split target "Email ticket". 618 - 2018-02-23 Fixed bug#[13686](https://bugs.otrs.org/show_bug.cgi?id=13686) - Autocomplete JS config format is wrong in Customer interface. 619 - 2018-02-23 Fixed bug#[13669](https://bugs.otrs.org/show_bug.cgi?id=13669) - Agent login interface login button problem. 620 - 2018-02-23 Fixed bug#[13610](https://bugs.otrs.org/show_bug.cgi?id=13610) - AgentTicketEmail take wrong Database Credentials. 621 - 2018-02-21 Fixed bug#[13680](https://bugs.otrs.org/show_bug.cgi?id=13680) - SLA edit screen is not fully modern. 622 - 2018-02-21 Fixed bug#[13676](https://bugs.otrs.org/show_bug.cgi?id=13676) - Column headers and tooltips are not translated, thanks to Balazs Ur - (PR#1904). 623 - 2018-02-21 Fixed bug#[13681](https://bugs.otrs.org/show_bug.cgi?id=13681) - Legacy description for NotificationEvent sysconfig. 624 - 2018-02-20 Fixed bug#[13674](https://bugs.otrs.org/show_bug.cgi?id=13674) - Wording issue in Session Management screen of Admin interface, thanks to Balazs Ur - (PR#1900). 625 - 2018-02-20 Fixed bug#[13675](https://bugs.otrs.org/show_bug.cgi?id=13675) - Notification transport name and label are not marked for translation , thanks to Balazs Ur - (PR#1903). 626 - 2018-02-16 Improved console output documentation for options that can be specified multiple times. 627 - 2018-02-15 Fixed bug#[13644](https://bugs.otrs.org/show_bug.cgi?id=13644) - Attachment and text missing on some mails. 628 - 2018-02-14 Fixed bug#[13638](https://bugs.otrs.org/show_bug.cgi?id=13638) - Subject Field in customer search not aligned correctly when field label above is split in 2 lines. 629 - 2018-02-14 Fixed bug#[13593](https://bugs.otrs.org/show_bug.cgi?id=13593) - Current pagination number is not highlighted on the dashboard widget. 630 - 2018-02-14 Fixed bug#[13547](https://bugs.otrs.org/show_bug.cgi?id=13547) - Wrong link in notification to enable cloud services. 631 - 2018-02-14 Fixed bug#[13653](https://bugs.otrs.org/show_bug.cgi?id=13653) - Untranslated word "All" in system configuration search. 632 - 2018-02-14 Fixed bug#[13635](https://bugs.otrs.org/show_bug.cgi?id=13635) - Broken workflow in system configuration history module. 633 - 2018-02-14 Fixed bug#[13569](https://bugs.otrs.org/show_bug.cgi?id=13569) - Dynamic Fields per Template not working anymore since OTRS 6. 634 - 2018-02-13 Fixed bug#[13585](https://bugs.otrs.org/show_bug.cgi?id=13585) - Follow-up: coloring issues in Ivory slim skin. 635 - 2018-02-09 Fixed bug#[13603](https://bugs.otrs.org/show_bug.cgi?id=13603) - Text in Ticketheader overlaps itself when printing via browser. 636 - 2018-02-09 Fixed bug#[13631](https://bugs.otrs.org/show_bug.cgi?id=13631) - Design bug in "Message of Today" text display. 637 - 2018-02-09 Fixed bug#[13649](https://bugs.otrs.org/show_bug.cgi?id=13649) - Dropdown for ticket link is hidden behind appointment mask in appointment calendar. 638 - 2018-02-09 Fixed bug#[13597](https://bugs.otrs.org/show_bug.cgi?id=13597) - In case of OTRS 6 Upgrade "Email Delivery Failure" notification message is incorrectly displayed. 639 - 2018-02-09 Fixed bug#[13583](https://bugs.otrs.org/show_bug.cgi?id=13583) - Activation of by-default disabled Frontend::Module leads into error. 640 - 2018-02-09 Fixed bug#[13646](https://bugs.otrs.org/show_bug.cgi?id=13646) - Unintuitive SysConfig setting CloudServices::Disabled. 641 - 2018-02-09 Fixed bug#[13628](https://bugs.otrs.org/show_bug.cgi?id=13628) - Error message from Dev::Tools::TranslationsUpdate if certain directory does not exist. 642 - 2018-02-09 Fixed bug#[13585](https://bugs.otrs.org/show_bug.cgi?id=13585) - Coloring issues in Ivory skin. 643 - 2018-02-09 Fixed bug#[13587](https://bugs.otrs.org/show_bug.cgi?id=13587) - Error message when customer user does not have a first name. 644 - 2018-02-07 Fixed bug#[13633](https://bugs.otrs.org/show_bug.cgi?id=13633) - "Escalated since" is always displayed as "0m" in notification of escalated tickets. 645 - 2018-02-07 Fixed bug#[13550](https://bugs.otrs.org/show_bug.cgi?id=13550) - In ticket notifications to the agent, certain lines are duplicated. 646 - 2018-02-07 Fixed bug#[13578](https://bugs.otrs.org/show_bug.cgi?id=13578) - Untranslated words in Support Data Collector. 647 - 2018-02-07 Fixed bug#[13641](https://bugs.otrs.org/show_bug.cgi?id=13641) - Impossible to set PostmasterFilter Headers X-OTRS-IsVisibleForCustomer or X-OTRS-FollowUp-IsVisibleForCustomer to 0. 648 - 2018-02-07 Fixed bug#[13609](https://bugs.otrs.org/show_bug.cgi?id=13609) - "Need TwoFactorToken!" generates error in system log. 649 - 2018-02-06 Fixed translation mechanism in AdminCommunicationLog, thanks to Balazs Ur (PR#1901). 650 - 2018-02-06 Fixed column spans in communication log screens, thanks to Balazs Ur (PR#1902). 651 652# 6.0.5 2018-02-13 653 - 2018-02-05 Updated translations, thanks to all translators. 654 - 2018-02-05 Fixed bug#[13590](https://bugs.otrs.org/show_bug.cgi?id=13590) - Notification triggers not correct if a dynamic field with key value 0 is chosen in ticket selection and Additional recipient is set. 655 - 2018-02-05 Fixed bug#[13594](https://bugs.otrs.org/show_bug.cgi?id=13594) - Menu point of article setting window is hardly available on mobile view. 656 - 2018-02-03 Fixed bug#[13624](https://bugs.otrs.org/show_bug.cgi?id=13624) - Uninitialized value error in generic interface event handler. 657 - 2018-02-01 Implemented database integrity check and added automatic repair option for certain situations. 658 - 2018-01-31 Fixed bug#[13555](https://bugs.otrs.org/show_bug.cgi?id=13555) - Setting ZoomExpand in AgentTicketZoom also affects customer frontend. 659 - 2018-01-31 Fixed bug#[13452](https://bugs.otrs.org/show_bug.cgi?id=13452) - Security options does not preselect Signing, honoring Queue default signature. 660 - 2018-01-31 Fixed bug#[13595](https://bugs.otrs.org/show_bug.cgi?id=13595) - Setting of ticket number is old-style on the ticket overview screen. 661 - 2018-01-31 Fixed bug#[13596](https://bugs.otrs.org/show_bug.cgi?id=13596) - "S" view in mobile browser cannot be rolled horizontally. 662 - 2018-01-31 Fixed bug#[13557](https://bugs.otrs.org/show_bug.cgi?id=13557) - Incoming mails are not being processed. 663 - 2018-01-31 Fixed bug#[13561](https://bugs.otrs.org/show_bug.cgi?id=13561) - Empty strings not handled correctly in HTMLUtils::Safety(). Thanks to Paweł Bogusławski. 664 - 2018-01-31 Fixed bug#[13589](https://bugs.otrs.org/show_bug.cgi?id=13589) - Dynamic field choices missing for Customer User Information Center settings. 665 - 2018-01-31 Fixed bug#[13570](https://bugs.otrs.org/show_bug.cgi?id=13570) - Queue view display incorrect if you move a queue to be a sub-queue. 666 - 2018-01-31 Fixed bug#[13598](https://bugs.otrs.org/show_bug.cgi?id=13598) - Hiding AgentTicketMove menu with ACL makes draft function unusable. 667 - 2018-01-31 Fixed bug#[13562](https://bugs.otrs.org/show_bug.cgi?id=13562) - Drag and drop of a BMP image into the editor causes an error message. 668 - 2018-01-31 Fixed bug#[13284](https://bugs.otrs.org/show_bug.cgi?id=13284) - Ticket title is not included in fulltext search. 669 - 2018-01-31 Fixed bug#[13500](https://bugs.otrs.org/show_bug.cgi?id=13500) - Sticky footer overlaps with elements on the login screen. 670 - 2018-01-31 Fixed bug#[13399](https://bugs.otrs.org/show_bug.cgi?id=13399) - Agent preferences granular permission support not working correctly. 671 - 2018-01-31 Fixed bug#[13548](https://bugs.otrs.org/show_bug.cgi?id=13548) - Package::UpgradeAll does not warn about already updated but not correctly deployed packages. 672 - 2018-01-31 Fixed bug#[13604](https://bugs.otrs.org/show_bug.cgi?id=13604) - Dynamic Field Contact with Data is displayed doubled in AgentTicketZoom views. 673 - 2018-01-31 Fixed bug#[13519](https://bugs.otrs.org/show_bug.cgi?id=13519) - Multi file upload dialog not usable with keyboard navigation. 674 - 2018-01-30 Fixed bug#[13556](https://bugs.otrs.org/show_bug.cgi?id=13556) - Save draft without a title, opens window with JSON error on submit. 675 - 2018-01-30 Fixed bug#[13592](https://bugs.otrs.org/show_bug.cgi?id=13592) - ACL with invalid-temporarily status is not included in export file when exporting ACL. 676 - 2018-01-30 Fixed bug#[13468](https://bugs.otrs.org/show_bug.cgi?id=13468) - Generic interface works not with a interface which use the http status code '204'. 677 - 2018-01-29 Fixed bug#[13586](https://bugs.otrs.org/show_bug.cgi?id=13586) - Wrong tooltip text in customer interface (ID of the field instead of human readable text). 678 - 2018-01-25 Fixed bug#[13584](https://bugs.otrs.org/show_bug.cgi?id=13584)(PR#1894) - Emails sent via AgentTicketEmailOutbound are always visible for customer. Thanks to Robert Ullrich. 679 - 2018-01-25 Fixed bug#[13558](https://bugs.otrs.org/show_bug.cgi?id=13558) - ACL PossibleAdd ignores AgentTicketCompose and AgentTicketForward. 680 - 2018-01-24 Fixed bug#[13515](https://bugs.otrs.org/show_bug.cgi?id=13515) - On Login page it is impossible to insert a picture from a website (AgentLoginLogo). 681 - 2018-01-24 Fixed bug#[13567](https://bugs.otrs.org/show_bug.cgi?id=13567) - $GetParam{StateID} used for ACLCompatGetParam but $GetParam{NewStateID} given. 682 - 2018-01-24 Fixed bug#[13530](https://bugs.otrs.org/show_bug.cgi?id=13530) - Internal server error in AgentTicketForward if no article ID is provided. 683 - 2018-01-24 Fixed bug#[13472](https://bugs.otrs.org/show_bug.cgi?id=13472) - Conversion of Dates not accepting valid format. 684 - 2018-01-23 Fixed bug#[2289](https://bugs.otrs.org/show_bug.cgi?id=2289) - backup.pl - compress with bzip2 dont works. 685 - 2018-01-22 Fixed bug#[13235](https://bugs.otrs.org/show_bug.cgi?id=13235) - Race condition when fetching mails. 686 - 2018-01-22 Fixed bug#[13405](https://bugs.otrs.org/show_bug.cgi?id=13405) - CIC overlay display error. 687 - 2018-01-21 Updated translations, thanks to all translators. 688 - 2018-01-18 Fixed bug#[13552](https://bugs.otrs.org/show_bug.cgi?id=13552) - Wrong documentation in POD of TicketSearch. 689 - 2018-01-13 Fixed bug#[13534](https://bugs.otrs.org/show_bug.cgi?id=13534) - Comments in the Config XML files are not ignored. 690 - 2018-01-13 Fixed bug#[13339](https://bugs.otrs.org/show_bug.cgi?id=13339) - If deployment fails because of wrong settings, this wrong settings wouldn't be displayed. 691 - 2018-01-12 Fixed bug#[13543](https://bugs.otrs.org/show_bug.cgi?id=13543) - Wrong Month Name in OTRS Appoinment Calender. 692 - 2018-01-12 Fixed bug#[13521](https://bugs.otrs.org/show_bug.cgi?id=13521) - Article sender field contains user's OoO information. 693 - 2018-01-12 Fixed bug#[13498](https://bugs.otrs.org/show_bug.cgi?id=13498) - Multi-upload form is showing inline attachments after new uploads. 694 - 2018-01-11 Fixed bug#[13542](https://bugs.otrs.org/show_bug.cgi?id=13542) - Deep recursion error in package manager install/upgrade in a very special constellation. 695 - 2018-01-11 Fixed bug#[13536](https://bugs.otrs.org/show_bug.cgi?id=13536) - System maintenance does not show formatted timestamps and messages. 696 - 2018-01-10 Fixed bug#[13523](https://bugs.otrs.org/show_bug.cgi?id=13523) - Loading an invalid communication ID causes all to be shown. 697 - 2018-01-09 Follow-up fix for bug#[13325](https://bugs.otrs.org/show_bug.cgi?id=13325) - OTRS_CUSTOMER_BODY not working for most notification events. 698 699# 6.0.4 2018-01-16 700 - 2018-01-12 Fixed bug#[13527](https://bugs.otrs.org/show_bug.cgi?id=13527) - Reset locally not working as expected. 701 - 2018-01-12 Fixed bug#[13546](https://bugs.otrs.org/show_bug.cgi?id=13546) - Dashboard sort order changes itself after autorefresh cyclically. 702 - 2018-01-11 Fixed bug#[13541](https://bugs.otrs.org/show_bug.cgi?id=13541) - Running migration script during patch level updates cleans up all modified settings from packages. 703 - 2018-01-08 Updated translations, thanks to all translators. 704 - 2018-01-08 Fixed bug#[13460](https://bugs.otrs.org/show_bug.cgi?id=13460) - upgrade packages result in a output with strange characters. 705 - 2018-01-06 Fixed bug#[13478](https://bugs.otrs.org/show_bug.cgi?id=13478) - Maint::Config::Rebuild does not show error if old-style configuration file is found. 706 - 2018-01-05 Fixed bug#[13428](https://bugs.otrs.org/show_bug.cgi?id=13428) - Timeline view dynamic field values. 707 - 2018-01-05 Fixed bug#[13516](https://bugs.otrs.org/show_bug.cgi?id=13516) - In the setting window of linked widgets dynamic field labels are not displayed. 708 - 2018-01-05 Fixed bug#[13503](https://bugs.otrs.org/show_bug.cgi?id=13503) - Delete button of filter is not unified. 709 - 2018-01-05 Fixed bug#[13338](https://bugs.otrs.org/show_bug.cgi?id=13338) - DBUpdate-script isn't checking ZZZAuto.pm for wrong Sysconfig settings. 710 - 2018-01-05 Fixed bug#[13502](https://bugs.otrs.org/show_bug.cgi?id=13502) - communication log delete is slow. 711 - 2018-01-05 Fixed bug#[13353](https://bugs.otrs.org/show_bug.cgi?id=13353) - inline picture not shown in AgentTicketZoom. 712 - 2018-01-05 Fixed bug#[13437](https://bugs.otrs.org/show_bug.cgi?id=13437) - Upgrade script repeatedly asks for time zone configuration. 713 - 2018-01-05 Fixed bug#[13326](https://bugs.otrs.org/show_bug.cgi?id=13326) - System was unable to lock Default Settings - after DBsetup/Step 2. 714 - 2018-01-04 Fixed bug#[13267](https://bugs.otrs.org/show_bug.cgi?id=13267) - User specific settings which are overwritten in user files are not shown correctly in agent preferences screen (OTRS Business Solution™). 715 - 2018-01-04 Fixed bug#[13518](https://bugs.otrs.org/show_bug.cgi?id=13518) - Invisible settings still available in SysConfig autocomplete search. 716 - 2018-01-04 Fixed bug#[13294](https://bugs.otrs.org/show_bug.cgi?id=13294) - Safari autofill broken when two factor authentication is enabled. 717 - 2018-01-04 Fixed bug#[13260](https://bugs.otrs.org/show_bug.cgi?id=13260) - Endless loop for recurrent daemon task with the same task name. 718 - 2018-01-03 Fixed bug#[13510](https://bugs.otrs.org/show_bug.cgi?id=13510) - Article fields like Signed and Crypted are missing from the article header. 719 - 2018-01-02 Fixed bug#[13444](https://bugs.otrs.org/show_bug.cgi?id=13444) - DynamicField Dropdown values are not verified if submitted via web service. 720 - 2018-01-02 Follow-up fix for bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page. 721 - 2017-12-29 Fixed bug#[13509](https://bugs.otrs.org/show_bug.cgi?id=13509) - Ordering in ticket overview screens is not consistent with dashboard tables. 722 - 2017-12-29 Fixed bug#[13511](https://bugs.otrs.org/show_bug.cgi?id=13511) - Need UserFirstname floods system log. 723 - 2017-12-27 Fixed bug#[13489](https://bugs.otrs.org/show_bug.cgi?id=13489) - Allowing users to change settings has no affect in advanced settings. 724 - 2017-12-27 Fixed bug#[13488](https://bugs.otrs.org/show_bug.cgi?id=13488) - User Specific Settings not reflecting the correct number. 725 - 2017-12-26 Fixed bug#[13485](https://bugs.otrs.org/show_bug.cgi?id=13485) - Text editor is incorrectly displayed in Bulk menu window. 726 - 2017-12-26 Fixed bug#[13486](https://bugs.otrs.org/show_bug.cgi?id=13486) - On the agent's login interface the system maintenance notification is too wide (width is not limited). 727 - 2017-12-26 Fixed bug#[13426](https://bugs.otrs.org/show_bug.cgi?id=13426) - Making changes on dashboard stats widgets are not being remembered. 728 - 2017-12-26 Follow-up fix for bug#[13424](https://bugs.otrs.org/show_bug.cgi?id=13424) - The CustomerID is missing after the ticket split. 729 - 2017-12-26 Follow-up fix for bug#[11422](https://bugs.otrs.org/show_bug.cgi?id=11422) - List in the Dashboard: standard priority is ignored if you use a filter. 730 - 2017-12-26 Fixed bug#[13414](https://bugs.otrs.org/show_bug.cgi?id=13414) - Wrong behavior of open ticket links in customer screens. 731 - 2017-12-26 Fixed bug#[13475](https://bugs.otrs.org/show_bug.cgi?id=13475) - Escalation notifications are not triggered. 732 - 2017-12-26 Fixed bug#[13397](https://bugs.otrs.org/show_bug.cgi?id=13397) - Autoreply shows HTML Tags when adding HTML formatted articles via Generic Interface. Thanks to Christoph Delbrück. 733 - 2017-12-26 Fixed bug#[13429](https://bugs.otrs.org/show_bug.cgi?id=13429) - Wrong number of logged in agents/customers. 734 - 2017-12-26 Fixed bug#[13430](https://bugs.otrs.org/show_bug.cgi?id=13430) - Ticket title overlaps with actions. 735 - 2017-12-25 Fixed bug#[13499](https://bugs.otrs.org/show_bug.cgi?id=13499) - Target \_blank value is not working for TicketMenu in AgentTicketZoom. 736 - 2017-12-25 Fixed bug#[13289](https://bugs.otrs.org/show_bug.cgi?id=13289) - Certain input fields in don't accept accentuated letters. 737 - 2017-12-22 Fixed bug#[13461](https://bugs.otrs.org/show_bug.cgi?id=13461) - Safari will not update Ticket notification settings in the Agent preferences screen. 738 - 2017-12-21 Fixed bug#[13458](https://bugs.otrs.org/show_bug.cgi?id=13458) - Sorting is wrong for zero. 739 - 2017-12-21 Fixed bug#[13403](https://bugs.otrs.org/show_bug.cgi?id=13403) - When importing sys config the disabled modules don't become enabled. 740 - 2017-12-20 Fixed bug#[13465](https://bugs.otrs.org/show_bug.cgi?id=13465) - outgoing mail stuck in queue. 741 - 2017-12-20 Fixed bug#[13476](https://bugs.otrs.org/show_bug.cgi?id=13476) - Email security options in AgentTicketCompose leads into an error. 742 - 2017-12-20 Fixed bug#[13231](https://bugs.otrs.org/show_bug.cgi?id=13231) - AJAX Error when ACL triggers in queue move (restrict move from one queue to another based on Properties). 743 - 2017-12-20 Fixed bug#[13431](https://bugs.otrs.org/show_bug.cgi?id=13431) - Notification article is visible for the customer although it shouldn't be. 744 - 2017-12-19 Fixed bug#[13464](https://bugs.otrs.org/show_bug.cgi?id=13464) - Dropdown selection not visible in ticket search. 745 - 2017-12-18 Fixed bug#[13450](https://bugs.otrs.org/show_bug.cgi?id=13450) - Changing TicketType doesn't change Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault. 746 - 2017-12-18 Fixed bug#[13371](https://bugs.otrs.org/show_bug.cgi?id=13371) - Deleting a sysconfig entry in AgentPreferencesGroups breaks the config when saving. 747 - 2017-12-14 Fixed bug#[13411](https://bugs.otrs.org/show_bug.cgi?id=13411) - Names of search templates cut off. 748 - 2017-12-13 Updated translations, thanks to all translators. 749 - 2017-12-13 Fixed bug#[13351](https://bugs.otrs.org/show_bug.cgi?id=13351) - Templates of type "Create" don't get automatically loaded on AgentTicketPhone or AgentTicketEmail 750 - 2017-12-13 Fixed bug#[13196](https://bugs.otrs.org/show_bug.cgi?id=13196) - Search in CustomerUser Information Center returns a search blank screen. 751 - 2017-12-13 Fixed bug#[13419](https://bugs.otrs.org/show_bug.cgi?id=13419) - Queue View Large shows the same date and timestamp for every article. 752 - 2017-12-13 Fixed bug#[13453](https://bugs.otrs.org/show_bug.cgi?id=13453) - During automatic update of dashboard widget the arrangement changes. 753 - 2017-12-13 Fixed bug#[13448](https://bugs.otrs.org/show_bug.cgi?id=13448) - XML::LibXML is now mandatory, but shown optional in CheckModules. 754 - 2017-12-12 Fixed bug#[13405](https://bugs.otrs.org/show_bug.cgi?id=13405) - CIC overlay display error. 755 - 2017-12-12 Fixed bug#[13407](https://bugs.otrs.org/show_bug.cgi?id=13407) - PasswordMaxLoginFailed destroys the user's password after too many incorrect logins. 756 - 2017-12-12 Fixed bug#[13445](https://bugs.otrs.org/show_bug.cgi?id=13445) - System should use TimeZone ValueType in the Framework.xml instead of Select. 757 758# 6.0.3 2017-12-19 759 - 2017-12-14 Fixed bug#[13451](https://bugs.otrs.org/show_bug.cgi?id=13451) - Can't create Meta Article after update from 5 to 6. 760 - 2017-12-13 Fixed bug#[13432](https://bugs.otrs.org/show_bug.cgi?id=13432)(PR#1881) - Inline images are not shown in customer frontend. 761 - 2017-12-11 Updated translations, thanks to all translators. 762 - 2017-12-11 Fixed bug#[13410](https://bugs.otrs.org/show_bug.cgi?id=13410) - Package::UpdagreAll can't upgrade from ITSM 5 to 6. 763 - 2017-12-08 Hot-fix for bug#[13353](https://bugs.otrs.org/show_bug.cgi?id=13353) - Inline picture not shown in AgentTicketZoom. 764 - 2017-12-08 Follow-up fix for bug#13367. 765 - 2017-12-08 Fixed bug#[13438](https://bugs.otrs.org/show_bug.cgi?id=13438) - Once per day option in notifications is not honored. 766 - 2017-12-07 Improved parameter appending. 767 - 2017-12-07 Fixed bug#[13434](https://bugs.otrs.org/show_bug.cgi?id=13434) - ArticleCheck/PGP.pm still contains unported code. 768 - 2017-12-07 Fixed bug#[13422](https://bugs.otrs.org/show_bug.cgi?id=13422) - Recipient agents of notes no longer visible. 769 - 2017-12-06 Fixed bug#[13394](https://bugs.otrs.org/show_bug.cgi?id=13394) - Changes in CustomerUserListFields are not applied. 770 - 2017-12-06 Fixed bug#[13424](https://bugs.otrs.org/show_bug.cgi?id=13424) - The CustomerID is missing after the ticket split. 771 - 2017-12-04 Fixed bug#[13412](https://bugs.otrs.org/show_bug.cgi?id=13412) - Statistics with date or date time dynamic fields are no longer working. 772 - 2017-12-04 Fixed bug#[13392](https://bugs.otrs.org/show_bug.cgi?id=13392) - Unable to create a multiselection Articlefilter in AgentTicketZoom. 773 - 2017-12-04 Follow-up fix for bug#[13262](https://bugs.otrs.org/show_bug.cgi?id=13262) - Dynamic Fields Management breadcrumb is not translatable. 774 - 2017-12-04 Fixed bug#[13097](https://bugs.otrs.org/show_bug.cgi?id=13097) - Button "Add Customer" in Customer Information Center is missing. 775 - 2017-12-04 Fixed bug#[13404](https://bugs.otrs.org/show_bug.cgi?id=13404) - Native Browser Spellchecker doesn't work. 776 - 2017-12-01 Fixed bug#[13225](https://bugs.otrs.org/show_bug.cgi?id=13225) - Too many DB calls when rebuilding system configuration. 777 - 2017-12-01 Fixed bug#[13251](https://bugs.otrs.org/show_bug.cgi?id=13251) - SysConfig Date settings with complex names are broken. 778 - 2017-12-01 Fixed bug#[13363](https://bugs.otrs.org/show_bug.cgi?id=13363) - Missing code migration in TicketUpdate operation. 779 - 2017-12-01 Fixed bug#[13335](https://bugs.otrs.org/show_bug.cgi?id=13335) - Changes in Network Transport of Web Services are not saved. 780 - 2017-12-01 Fixed bug#[13312](https://bugs.otrs.org/show_bug.cgi?id=13312) - ACLs not working as expected in AgentTicketFreeText. 781 - 2017-12-01 Fixed bug#[13170](https://bugs.otrs.org/show_bug.cgi?id=13170) - Frontend::RichTextWidth setting is not honored. 782 - 2017-12-01 Fixed bug#[13350](https://bugs.otrs.org/show_bug.cgi?id=13350) - CheckMXRecord should not act when setting email address to invalid. 783 - 2017-11-30 Fixed bug#[13299](https://bugs.otrs.org/show_bug.cgi?id=13299) - Dashboard widgets can't be rearranged in Chrome and Internet Explorer on touchscreen devices. 784 - 2017-11-30 Fixed bug#[13379](https://bugs.otrs.org/show_bug.cgi?id=13379) - PendingTimeDiff is not updated, if no state update was done in a transition action. 785 - 2017-11-29 Fixed bug#[13395](https://bugs.otrs.org/show_bug.cgi?id=13395) - ConfigImportAllowed: configuration option missing. 786 787# 6.0.2 2017-12-05 788 - 2017-11-30 Fixed bug#[13362](https://bugs.otrs.org/show_bug.cgi?id=13362) - Issue with dynamic fields in ticket information widget in ticket zoom. 789 - 2017-11-30 Fixed bug#[13398](https://bugs.otrs.org/show_bug.cgi?id=13398) - ActivityDialog communication-channel not in config. 790 - 2017-11-29 Fixed bug#[13391](https://bugs.otrs.org/show_bug.cgi?id=13391) - Ticket history mapping reference missing in TicketSearch. 791 - 2017-11-27 Updated translations, thanks to all translators. 792 - 2017-11-27 Fixed bug#[13262](https://bugs.otrs.org/show_bug.cgi?id=13262) - Dynamic Fields Management breadcrumb is not translatable. 793 - 2017-11-27 Fixed bug#[13366](https://bugs.otrs.org/show_bug.cgi?id=13366) - Maintenance Message cannot exceed 250 characters, that is not reflected in the GUI. 794 - 2017-11-27 Fixed bug#[13325](https://bugs.otrs.org/show_bug.cgi?id=13325) - OTRS_CUSTOMER_BODY not working for most notification events. 795 - 2017-11-27 Fixed bug#[13385](https://bugs.otrs.org/show_bug.cgi?id=13385) - Customer web request results in a phone article. 796 - 2017-11-27 Fixed bug#[13342](https://bugs.otrs.org/show_bug.cgi?id=13342) - Package installation results in an error until web server is restarted. 797 - 2017-11-27 Fixed bug#[13370](https://bugs.otrs.org/show_bug.cgi?id=13370) - Cloning DateTime object returns bad object(wrong unix timestamp). 798 - 2017-11-24 Fixed bug#[13266](https://bugs.otrs.org/show_bug.cgi?id=13266) - Article field not mandatory if time units are added. 799 - 2017-11-24 Fixed bug#[13323](https://bugs.otrs.org/show_bug.cgi?id=13323) - Visibility issues in SysConfig settings with large number of list items. 800 - 2017-11-24 Fixed bug#[13382](https://bugs.otrs.org/show_bug.cgi?id=13382) - Stats dashboard generate fails because of missing parameters in Stats.pm. 801 - 2017-11-23 Fixed bug#[13381](https://bugs.otrs.org/show_bug.cgi?id=13381) - Categories in Navigation (AgentPreferences screen) are not working for non-admin users. 802 - 2017-11-23 Fixed bug#[13374](https://bugs.otrs.org/show_bug.cgi?id=13374) - DBUpdate script deletes user time zone information on patch level updates. 803 - 2017-11-23 Fixed bug#[13376](https://bugs.otrs.org/show_bug.cgi?id=13376) - Standard values in System Configuration displayed as modified and contained in config.pm and locked. 804 - 2017-11-22 Fixed bug#[13365](https://bugs.otrs.org/show_bug.cgi?id=13365) - Incorrect accentuated characters in the draft name. 805 - 2017-11-22 Fixed bug#[13286](https://bugs.otrs.org/show_bug.cgi?id=13286) - SysConfig frontends allows changing seemingly read-only values. 806 - 2017-11-22 Fixed bug#[13288](https://bugs.otrs.org/show_bug.cgi?id=13288) - In several places of the OTRS 6 sys config it's not possible to add new entry. 807 - 2017-11-22 Fixed bug#[13373](https://bugs.otrs.org/show_bug.cgi?id=13373) - Console command to generate the dashboard stats stops working, if a user had a time zone selected in OTRS 5. 808 - 2017-11-22 Fixed bug#[13372](https://bugs.otrs.org/show_bug.cgi?id=13372) - Editing for agent dashboard statistics with a absolute time period on the x axes doesn't work and statitic can not be generated. 809 - 2017-11-22 Fixed bug#[13367](https://bugs.otrs.org/show_bug.cgi?id=13367) - Wrong output for article email content in agent ticket zoom. 810 - 2017-11-21 Fixed bug#[13357](https://bugs.otrs.org/show_bug.cgi?id=13357) - Improve handling of PGP parameters. 811 - 2017-11-20 Fixed bug#[13293](https://bugs.otrs.org/show_bug.cgi?id=13293) - Uninitialized value notice in AgentTicketZoom with enabled 'Ticket::NewArticleIgnoreSystemSender'. 812 - 2017-11-20 Fixed bug#[13361](https://bugs.otrs.org/show_bug.cgi?id=13361)(PR#1873) - Postmaster Filter matching is not correct, thanks to Pawel Boguslawski. 813 - 2017-11-20 Fixed bug#[13360](https://bugs.otrs.org/show_bug.cgi?id=13360) - Configuration Deployment Failure does not restore old values set for reset. 814 - 2017-11-20 Fixed bug#[13340](https://bugs.otrs.org/show_bug.cgi?id=13340) - UpgradeAll feature does not state it works only if OTRS Daemon is running. 815 - 2017-11-20 Fixed bug#[13316](https://bugs.otrs.org/show_bug.cgi?id=13316) - Obsolete directive in CSP. 816 - 2017-11-20 Fixed bug#[13250](https://bugs.otrs.org/show_bug.cgi?id=13250) - Disabled wrong value settings does not let to specify the correct value. 817 - 2017-11-20 Fixed bug#[13291](https://bugs.otrs.org/show_bug.cgi?id=13291) - Moving setting from one XML file to another doesn't update xml_filename in the sysconfig_default table. 818 - 2017-11-17 Fixed bug#[13145](https://bugs.otrs.org/show_bug.cgi?id=13145) - Editing a transistion action results in error without logfile entry. 819 - 2017-11-16 Fixed bug#[13331](https://bugs.otrs.org/show_bug.cgi?id=13331) - Ticket Age is shown not updated on customer interface. 820 - 2017-11-17 Fixed bug#[13347](https://bugs.otrs.org/show_bug.cgi?id=13347) - Internal article information disclosed by the customer search. 821 - 2017-11-17 Fixed bug#[13343](https://bugs.otrs.org/show_bug.cgi?id=13343) - LDAP customer user backends should be implicitly read only. 822 - 2017-11-17 Fixed bug#[13348](https://bugs.otrs.org/show_bug.cgi?id=13348) - User specific settings do not reset when set to the default value. 823 - 2017-11-16 Fixed bug#[13333](https://bugs.otrs.org/show_bug.cgi?id=13333) - Customer filter filter is too narrow on customer interface. 824 - 2017-11-14 Fixed bug#[13310](https://bugs.otrs.org/show_bug.cgi?id=13310) - Only 15 tickets in ticket lists if overview medium/preview disabled for new agents. 825 - 2017-11-14 Fixed bug#[13314](https://bugs.otrs.org/show_bug.cgi?id=13314) - Multiple submit possible for bulk action. 826 827# 6.0.1 2017-11-21 828 - 2017-11-17 Fixed bug#[13344](https://bugs.otrs.org/show_bug.cgi?id=13344) - DBUpgrade-6.pl break UTF-8 letters in config. 829 - 2017-11-15 Fixed bug#[13328](https://bugs.otrs.org/show_bug.cgi?id=13328) - Postmaster filter migration for 'X-OTRS-ArticleType' and 'X-OTRS-FollowUp-ArticleType' are not working for sysconfig settings. 830 - 2017-11-13 Fixed bug#[13108](https://bugs.otrs.org/show_bug.cgi?id=13108) - Debugger only shows information if HTTP response was 20x. 831 - 2017-11-13 Updated translations, thanks to all translators. 832 - 2017-11-13 Fixed bug#[13330](https://bugs.otrs.org/show_bug.cgi?id=13330) - Postmaster filter from sysconfig are not working and stops working. 833 - 2017-11-13 Fixed bug#[13317](https://bugs.otrs.org/show_bug.cgi?id=13317) - Wrong avatar offset in user preferences. 834 - 2017-11-13 Fixed bug#[13318](https://bugs.otrs.org/show_bug.cgi?id=13318) - It is no longer possible to add a new navbar entry with the sysconfig frontend and the migration for own entries doesn't work. 835 - 2017-11-10 Fixed bug#[13281](https://bugs.otrs.org/show_bug.cgi?id=13281) - Not possible to add more than 4000 character in ticket notification texts. 836 - 2017-11-10 Fixed bug#[13320](https://bugs.otrs.org/show_bug.cgi?id=13320) - Internal Server Error in agent ticket move with Ticket::Frontend::MoveType type 'form' and with add article. 837 - 2017-11-09 Fixed bug#[13315](https://bugs.otrs.org/show_bug.cgi?id=13315) - Problem with sending ticket notifications after the migration, because of existing 'NotificationArticleTypeID'. 838 - 2017-11-08 Fixed bug#[13300](https://bugs.otrs.org/show_bug.cgi?id=13300) - Problem with the StatsCleanUp functionality during the package upgrade. 839 - 2017-11-08 Fixed bug#[13292](https://bugs.otrs.org/show_bug.cgi?id=13292) - Internal Server Error in ticket screens with missing articles in the file system. 840 - 2017-10-25 Fixed bug#[12392](https://bugs.otrs.org/show_bug.cgi?id=12392) - [thirdparty] gnupg 2.1 not working. 841 842# 6.0.0.rc1 2017-11-14 843 - 2017-11-06 Updated translations, thanks to all translators. 844 - 2017-11-06 Fixed bug#[13282](https://bugs.otrs.org/show_bug.cgi?id=13282) - Try to bounce a ticket, Apache error about ObjectLog and an undefined value. 845 - 2017-11-06 Fixed bug#[13239](https://bugs.otrs.org/show_bug.cgi?id=13239) - Legacy descriptions in SysConfig. 846 - 2017-11-06 Fixed bug#[13290](https://bugs.otrs.org/show_bug.cgi?id=13290) - If Group and GroupRo and defined and both have any group set, system grants access for any user to this screen. 847 - 2017-11-06 Fixed bug#[13206](https://bugs.otrs.org/show_bug.cgi?id=13206) - Dashboard does not detect expired sessions. 848 - 2017-11-03 Fixed bug#[13279](https://bugs.otrs.org/show_bug.cgi?id=13279) - Problem with rebuilding config after migration. 849 - 2017-11-03 Submit with Ctrl/CMD + Enter in textareas, thanks to Perleone. 850 - 2017-11-03 Fixed bug#[13261](https://bugs.otrs.org/show_bug.cgi?id=13261) - Limit hit when installing ITSM package on MySQL. 851 - 2017-11-03 Fixed bug#[13271](https://bugs.otrs.org/show_bug.cgi?id=13271) - Breadcrumb for a specific SysConfig setting name garbles its encoding. 852 - 2017-11-03 Fixed bug#[13280](https://bugs.otrs.org/show_bug.cgi?id=13280) - Rebuild config fails for seemingly valid XML file. 853 - 2017-11-02 Fixed Need ObjectID! error on AgentTicketMove with article dynamic field, thanks to Pawel Boguslawski. 854 - 2017-11-02 Fixed bug#[13278](https://bugs.otrs.org/show_bug.cgi?id=13278) - Considering invalid 'navbar' items in sysconfig migration while upgrading a package from otrs5. 855 - 2017-10-27 Fixed bug#[12886](https://bugs.otrs.org/show_bug.cgi?id=12886) - AccessKeys not working. 856 - 2017-10-27 Fixed bug#[13254](https://bugs.otrs.org/show_bug.cgi?id=13254) - Delete icon of Attachment is not displayed on mobile view. 857 - 2017-10-27 Fixed bug#[13061](https://bugs.otrs.org/show_bug.cgi?id=13061) - PGP Agent Notification with expired certificate results in unencrypted message. 858 - 2017-10-27 Fixed bug#[13259](https://bugs.otrs.org/show_bug.cgi?id=13259) - Problem when enabling all setting. 859 - 2017-10-27 Fixed bug#[10946](https://bugs.otrs.org/show_bug.cgi?id=10946) - Stats Restrictions : 'Created in Queue' together with ' Close Time' doesn' work. 860 - 2017-10-27 Fixed links to SysConfig items in AdminCustomerUserGroup and AdminCustomerGroup screen, thanks to urbalazs. 861 - 2017-10-27 Fixed bug#[13264](https://bugs.otrs.org/show_bug.cgi?id=13264) - Hash of select items are not working properly in SysConfig. 862 - 2017-10-26 Fixed bug#[13263](https://bugs.otrs.org/show_bug.cgi?id=13263) - Fatal error after click on breadcrumb in agent preferences. 863 - 2017-10-25 Fixed bug#[13265](https://bugs.otrs.org/show_bug.cgi?id=13265) - Disabled sysconfig settings are active after migration (if the setting is active as default). 864 - 2017-10-25 Fixed bug#[13143](https://bugs.otrs.org/show_bug.cgi?id=13143) - Toolbar Search for Customer User should open new Customer User Information Center. 865 866# 6.0.0.beta5 2017-11-01 867 - 2017-10-23 Updated translations, thanks to all translators. 868 - 2017-10-23 Fixed bug#[13248](https://bugs.otrs.org/show_bug.cgi?id=13248) - Wrong use of DateTime Object in Stats. 869 - 2017-10-23 Fixed bug#[12822](https://bugs.otrs.org/show_bug.cgi?id=12822) - SysConfig should make better use of white space. 870 - 2017-10-20 Fixed bug#[13213](https://bugs.otrs.org/show_bug.cgi?id=13213) - Disabled Customer information widget is broken in agent ticket zoom. 871 - 2017-10-20 Fixed bug#[13226](https://bugs.otrs.org/show_bug.cgi?id=13226) - TicketAcceleratorRebuild has mismatch in number of fields vs parameters. 872 - 2017-10-20 Fixed bug#[13079](https://bugs.otrs.org/show_bug.cgi?id=13079) - Upgrade fails on foreign key constraints. 873 - 2017-10-20 Fixed bug#[13193](https://bugs.otrs.org/show_bug.cgi?id=13193) - Ticket::SearchIndex::FilterStopWords should be optimized. 874 - 2017-10-18 Fixed bug#[13221](https://bugs.otrs.org/show_bug.cgi?id=13221) - Update errors when updating to OTRS 6. 875 - 2017-10-18 Fixed bug#[13236](https://bugs.otrs.org/show_bug.cgi?id=13236) - Cannot invoke otrs.SetPermissions.pl without arguments. 876 - 2017-10-18 Fixed bug#[13227](https://bugs.otrs.org/show_bug.cgi?id=13227) - Some notifications are untranslatable. 877 - 2017-10-17 Fixed bug#[13201](https://bugs.otrs.org/show_bug.cgi?id=13201) - Sanitize output of all translations in templates. 878 - 2017-10-17 Fixed bug#[13044](https://bugs.otrs.org/show_bug.cgi?id=13044) - Fatal errors in the frontend if Modules are disabled in System Configuration. 879 - 2017-10-16 Fixed bug#[13177](https://bugs.otrs.org/show_bug.cgi?id=13177) - Changing the TimeZone in the AgentPreferences shows an error in the log. 880 - 2017-10-16 Fixed bug#[13223](https://bugs.otrs.org/show_bug.cgi?id=13223) - Package dialogs need additional CSS. 881 - 2017-10-16 Fixed bug#[12823](https://bugs.otrs.org/show_bug.cgi?id=12823) - SysConfig slow. 882 - 2017-10-13 Fixed bug#[13154](https://bugs.otrs.org/show_bug.cgi?id=13154) - The New Dynamic Field for CustomerUsers does not support links. 883 - 2017-10-13 Fixed bug#[13146](https://bugs.otrs.org/show_bug.cgi?id=13146) - DynamicField Database does not work in process dialogue. 884 - 2017-10-13 Fixed bug#[13156](https://bugs.otrs.org/show_bug.cgi?id=13156) - TicketHistory hides mandatory column Ticket Actions. 885 - 2017-10-13 Fixed bug#[13218](https://bugs.otrs.org/show_bug.cgi?id=13218) - Link binding works only for the last asychronous widget in the agent ticket zoom. 886 - 2017-10-12 Fixed bug#[13095](https://bugs.otrs.org/show_bug.cgi?id=13095) - Ambiguous message when uploading large files. 887 - 2017-10-12 Fixed bug#[13178](https://bugs.otrs.org/show_bug.cgi?id=13178) - Freely selectable feature package list does not honor user language. 888 - 2017-10-12 Fixed bug#[13099](https://bugs.otrs.org/show_bug.cgi?id=13099) - AgentTicketPhone does not honor KeepChildren SysConfig setting for service list. 889 - 2017-10-12 Fixed bug#[13059](https://bugs.otrs.org/show_bug.cgi?id=13059) - Translation is not applied in AgentAppointmentList. 890 - 2017-10-12 Fixed bug#[13114](https://bugs.otrs.org/show_bug.cgi?id=13114) - Data key RegEx filters are removed if XSLT mapping contains an error. 891 - 2017-10-10 Fixed bug#[13208](https://bugs.otrs.org/show_bug.cgi?id=13208) - HumanReadableDataSize in the layout object returns only integer portion. 892 893# 6.0.0.beta4 2017-10-17 894 - 2017-10-09 Updated translations, thanks to all translators. 895 - 2017-10-09 Fixed bug#[13199](https://bugs.otrs.org/show_bug.cgi?id=13199) - Table dynamic_field_obj_id_name was not created during installation. 896 - 2017-10-05 Updated translations, thanks to all translators. 897 - 2017-10-03 Fixed bug#[13189](https://bugs.otrs.org/show_bug.cgi?id=13189) - User specific settings incorrectly marked as coming from Kernel/Config.pm. 898 - 2017-10-01 Fixed bug#[13023](https://bugs.otrs.org/show_bug.cgi?id=13023) - Base classes displayed as options in SysConfig. 899 - 2017-10-01 Fixed bug#[13149](https://bugs.otrs.org/show_bug.cgi?id=13149) - Translations are not applied from \*.tmpl files. 900 901# 6.0.0.beta3 2017-10-03 902 - 2017-09-25 Updated translations, thanks to all translators. 903 - 2017-09-25 Fixed bug#[13160](https://bugs.otrs.org/show_bug.cgi?id=13160) - Customer User Address Book visibility issues. 904 - 2017-09-25 Fixed bug#[13010](https://bugs.otrs.org/show_bug.cgi?id=13010) - ACL does not trigger on a change of a dynamic field checkbox. 905 - 2017-09-25 Fixed bug#[13155](https://bugs.otrs.org/show_bug.cgi?id=13155) - Ticket::UseArticleColors shows all articles white, all internal notes are red. 906 - 2017-09-25 Fixed bug#[13027](https://bugs.otrs.org/show_bug.cgi?id=13027) - Content of an invalid setting can be changed. 907 - 2017-09-25 Fixed bug#[13176](https://bugs.otrs.org/show_bug.cgi?id=13176) - Error message "Size must be integer" in some screens. 908 - 2017-09-24 Updated translations, thanks to all translators. 909 - 2017-09-22 Fixed bug#[12915](https://bugs.otrs.org/show_bug.cgi?id=12915) - OTRS 6 uses modifiers for sysconfig values. 910 - 2017-09-21 Fixed bug#[13105](https://bugs.otrs.org/show_bug.cgi?id=13105) - Dropdown fields in GenericAgent not modernized. 911 - 2017-09-21 Fixed bug#[13106](https://bugs.otrs.org/show_bug.cgi?id=13106) - Upgrading to 6.0.0.beta1 missing system configuration settings. 912 - 2017-09-21 Fixed bug#[9716](https://bugs.otrs.org/show_bug.cgi?id=9716) - Report on solution times gives very large negative times. 913 - 2017-09-21 Fixed bug#[13051](https://bugs.otrs.org/show_bug.cgi?id=13051) - Postmaster Filter named captures. 914 - 2017-09-20 Fixed translatable strings, thanks to Balazs Ur (PR#1833, PR#1834). 915 - 2017-09-20 Fixed bug#[13173](https://bugs.otrs.org/show_bug.cgi?id=13173) - Not needed mandatory stats object module function in 'ObjectModuleCheck'. 916 - 2017-09-20 Improved accessbility of dialog buttons, thanks to Balazs Ur (PR#1842). 917 - 2017-09-19 Fixed bug#[13076](https://bugs.otrs.org/show_bug.cgi?id=13076) - Multi-upload should also support cases where just one file can be added. 918 - 2017-09-18 Added a link to the notification web view to the new personal flyout for agents. 919 - 2017-09-18 Fixed bug#[13164](https://bugs.otrs.org/show_bug.cgi?id=13164) - Certain AJAX Error Types are still unprocessed. 920 - 2017-09-16 Fixed bug#[12955](https://bugs.otrs.org/show_bug.cgi?id=12955) - System Configuration is detected dirty when a User Specific Setting is still dirty. 921 - 2017-09-16 Fixed bug#[12987](https://bugs.otrs.org/show_bug.cgi?id=12987) - Handling inline attachments with Content-Disposition set to "attachment". 922 - 2017-09-14 Fixed bug#[12968](https://bugs.otrs.org/show_bug.cgi?id=12968) - RebuildConfig error message. 923 - 2017-09-14 Fixed bug#[13148](https://bugs.otrs.org/show_bug.cgi?id=13148) - Emal Template "Alert" is always preselected. 924 - 2017-09-14 Fixed bug#[12991](https://bugs.otrs.org/show_bug.cgi?id=12991) - Search with additional filters returns previous results after bulk change unless exit and re-run search. 925 - 2017-09-14 Added new support data plugins for additional UI stats. 926 - 2017-09-13 Fixed bug#[13045](https://bugs.otrs.org/show_bug.cgi?id=13045) - Usability / visibilty of error handling screens. 927 - 2017-09-13 Added new command Admin::Package::UpgradeAll, which allows updating all installed packages at once. This can also be triggered from the package manager screen. 928 - 2017-09-12 Follow-up fix for bug#[13133](https://bugs.otrs.org/show_bug.cgi?id=13133) - AdminCustomerUser - missing check for mandatory field if autocomplete search is used for customer ID field. 929 930# 6.0.0.beta2 2017-09-19 931 - 2017-09-11 Fixed bug#[13133](https://bugs.otrs.org/show_bug.cgi?id=13133) - AdminCustomerUser - missing check for mandatory field if autocomplete search is used for customer ID field. 932 - 2017-09-11 Fixed bug#[13132](https://bugs.otrs.org/show_bug.cgi?id=13132) - Problems with UserLastLoginTimestampa and UserMailString in customer user LDAP backend. 933 - 2017-09-11 Fixed bug#[12963](https://bugs.otrs.org/show_bug.cgi?id=12963) - SysConfig: empty tree items should not be clickable. 934 - 2017-09-08 Improved initial message in advanced user preferences for OTRS Business Solution™. 935 - 2017-09-08 Fixed bug#[13046](https://bugs.otrs.org/show_bug.cgi?id=13046) - System Configuration scrolling issue. 936 - 2017-09-08 Fixed bug#[13121](https://bugs.otrs.org/show_bug.cgi?id=13121) - Use of undefined variables. 937 - 2017-09-07 Improved validation in statistic import and export. 938 - 2017-09-07 Fixed bug#[7307](https://bugs.otrs.org/show_bug.cgi?id=7307) - mixed html/plain e-mail. 939 - 2017-09-06 Fixed bug#[13056](https://bugs.otrs.org/show_bug.cgi?id=13071) - Sending form by pressing RETURN key. 940 - 2017-09-06 Fixed bug#[13049](https://bugs.otrs.org/show_bug.cgi?id=13049) - System Configuration setting value is not valid! - can not be enabled again. 941 - 2017-09-05 Fixed bug#[12843](https://bugs.otrs.org/show_bug.cgi?id=12843) - Ticket Notifications over 4.000 characters are being removed from db. 942 - 2017-09-05 Fixed bug#[13047](https://bugs.otrs.org/show_bug.cgi?id=13047) - High contrast skin visibilty issues. 943 - 2017-09-05 Fixed bug#[13053](https://bugs.otrs.org/show_bug.cgi?id=13053) - There are no dialogs available at this point in the process is not shown. 944 - 2017-09-04 Fixed bug#[13071](https://bugs.otrs.org/show_bug.cgi?id=13071) - SysConfig UT errors. 945 - 2017-09-04 Fixed bug#[12955](https://bugs.otrs.org/show_bug.cgi?id=12955) - System Configuration is detected dirty when a User Specific Setting is still dirty. 946 - 2017-09-01 Fixed bug#[13103](https://bugs.otrs.org/show_bug.cgi?id=13103) - Sorting in admin favourites is id based. 947 - 2017-09-01 Fixed bug#[13081](https://bugs.otrs.org/show_bug.cgi?id=13081) - Article field not mandatory if attachment is added. 948 - 2017-09-01 Fixed bug#[13094](https://bugs.otrs.org/show_bug.cgi?id=13094) - Admin->Performance log enable/disable leads to System Configuration start page instead of correct setting. 949 - 2017-08-31 Fixed bug#[12953](https://bugs.otrs.org/show_bug.cgi?id=12953) - AJAXLoader in autocomplete box disapears when typing longer terms. 950 951# 6.0.0.beta1 2017-09-05 952 - 2017-08-25 Improved XSLT mapping functionality. 953 Added XSLT regex functionality. 954 Improved XSLT backend (module handling and error reporting). 955 Added richtext (ckeditor/codemirror) functionality to XSLT frontend. 956 Improved XSLT frontend (wording, structure). 957 Added data include functionality to XSLT mapping. 958 - 2017-08-24 Added error handling to the Generic Interface. 959 Configurable retry module for requester. 960 - 2017-08-23 Added numerous Generic Interface improvements. 961 Updated default web service configurations. 962 Improved Authentication, Proxy and SSL handling in SOAP and REST transport. 963 Improved usability of debugger. 964 Added SOAPAction naming flexibility. 965 Improved SOAP output generation. 966 Prevent usage of invalid web services in provider. 967 Globally changed wording from 'webservice' to 'web service'. 968 - 2017-08-23 Added a new mechanism to autoload Perl files to override existing functionality from custom packages (please see `Kernel/Autoload/Test.pm` for a demo). 969 - 2017-08-21 Added new SysConfig setting 'Ticket::Frontend::UserDefaultQueue' to set a pre-selected queue for ticket creation. This is available in New Phone, Email and Process screens. 970 - 2017-08-17 Fixed bug#[8301](https://bugs.otrs.org/show_bug.cgi?id=8301) - Unable to use Pending UntilTime in notifications. 971 - 2017-08-16 Added possibility to stay in ticket zoom screen after an action that sets ticket into a closed state, instead of been redirected to the last overview or dashboard. This functionality can toggled by using the new SysConfig setting 'Ticket::Frontend::RedirectAfterCloseDisabled'. 972 - 2017-08-15 Fixed bug#[13042](https://bugs.otrs.org/show_bug.cgi?id=13042) - ViewEmailResend is not located in navigation group Frontend::Agent::View. 973 - 2017-08-15 Fixed bug#[13050](https://bugs.otrs.org/show_bug.cgi?id=13050) - Dropdown fields in ACL editor not modernized. 974 - 2017-08-15 Fixed bug#[12927](https://bugs.otrs.org/show_bug.cgi?id=12927) - Web Notifications kills PostMaster::Read performance. 975 - 2017-08-15 Fixed bug#[13034](https://bugs.otrs.org/show_bug.cgi?id=13034) - Enable SMIME and/or PGP Support jumps to wrong setting. 976 - 2017-08-12 Merged FAO OTRSGenericInterfaceInvokerEventFilter. 977 - 2017-08-11 Made bcrypt cost configurable for agent and customer password hashing, thanks to Pawel Boguslawski. 978 - 2017-08-09 Reduced Daemon debug information. 979 - 2017-08-09 Removed RHEL6 spec files as it is not supported with OTRS 6 (Perl version too old). 980 - 2017-08-09 Fixed bug#[13000](https://bugs.otrs.org/show_bug.cgi?id=13000) - Error message in the log when changing out of office time in user preferences. 981 - 2017-08-09 Fixed bug#[13005](https://bugs.otrs.org/show_bug.cgi?id=13005) - Enable Ticket Service link is broken. 982 - 2017-08-09 Fixed bug#[12970](https://bugs.otrs.org/show_bug.cgi?id=12970) - Issue with text overflow and scroll. 983 - 2017-08-09 Fixed bug#[12999](https://bugs.otrs.org/show_bug.cgi?id=12999) - Error when changing user data (agent data) or adding a user in AdminUser.pm. 984 - 2017-08-09 Fixed bug#[13001](https://bugs.otrs.org/show_bug.cgi?id=13001) - Duplicated description for the password field in the admin user add screen. 985 - 2017-08-09 Fixed bug#[12984](https://bugs.otrs.org/show_bug.cgi?id=12984) - Customer naming convention in link object table. 986 - 2017-08-07 Added improvements for the user online dashboard widget. 987 - 2017-08-05 Added Generic Interface operation SessionGet, thanks to Marco Ferrante. 988 - 2017-08-04 Added possibility to store unfinished ticket forms as drafts for later reuse. 989 - 2017-08-03 Speed up configuration file loading by dropping support for the old configuration format (1) and instead enforcing the new package-based format (1.1) for Perl configuration files. OTRS 6+ can only load files with this format, please make sure to convert any custom developments to it (see Kernel/Config/Files/ZZZ*.pm for examples). 990 - 2017-08-01 Added Ticket event module to lock new tickets to the agents that creates them. 991 - 2017-08-01 Dropped obsolete create_time_unix columns from ticket and ticket_index tables. Use create_time instead. 992 - 2017-07-28 Fixed bug#[12104](https://bugs.otrs.org/show_bug.cgi?id=12104) - TimeAccounting statistic silently returns only last full month unless Period filter is used. 993 - 2017-07-25 Fixed bug#[12580](https://bugs.otrs.org/show_bug.cgi?id=12580) - Processes cannot be listed in search view. 994 - 2017-07-24 Added ObjectDataGet() to dynamic field object types, for OTRS Business Solution™. 995 - 2017-07-24 Added drag & drop multi upload functionality to agent and customer interface. 996 - 2017-07-21 Fixed bug#[12958](https://bugs.otrs.org/show_bug.cgi?id=12958) - OTRSAppointmentCalendar Module sends an update notification when an event is deleted. 997 - 2017-07-20 Fixed bug#[11643](https://bugs.otrs.org/show_bug.cgi?id=11643) - No validity check for GoogleAuthenticator shared secret. 998 - 2017-07-20 Fixed bug#[12610](https://bugs.otrs.org/show_bug.cgi?id=12610) - Ticket history comments are not translated. 999 - 2017-07-18 Fixed bug#[12945](https://bugs.otrs.org/show_bug.cgi?id=12945) - Assigned appointments notification is not translated. 1000 - 2017-07-18 Added possibility to send notifications to agent who created a ticket, thanks to Dian Tong Software. 1001 - 2017-07-18 Fixed bug#[12929](https://bugs.otrs.org/show_bug.cgi?id=12929) - Commented SysConfig settings are still set in the DB. 1002 - 2017-07-17 Added the possibility to add an external link to the action menu in AgentTicketZoom, thanks to Paweł Bogusławski. 1003 - 2017-07-14 Fixed bug#[12914](https://bugs.otrs.org/show_bug.cgi?id=12914) - ACLs using Process Propoerties only work when written in certain ways. 1004 - 2017-07-13 Updated all bundled CPAN modules to their current versions. 1005 - 2017-07-11 Fixed bug#[12893](https://bugs.otrs.org/show_bug.cgi?id=12893) - Missing documentation about SSL. Added new configuration setting HTTPSForceRedirect that can be used to ensure HTTPS-only GUI usage. 1006 - 2017-07-11 Fixed bug#[12870](https://bugs.otrs.org/show_bug.cgi?id=12870) - Display of zero values in SysConfig. 1007 - 2017-07-07 Fixed bug#[6682](https://bugs.otrs.org/show_bug.cgi?id=6682) - Line filled for permissions when selecting "rw". 1008 - 2017-07-04 Fixed bug#[11520](https://bugs.otrs.org/show_bug.cgi?id=11520) - Human readable history entry for dynamic fields. 1009 - 2017-07-03 Fixed bug#[12896](https://bugs.otrs.org/show_bug.cgi?id=12896) - SysConfig not possible to save empty value. 1010 - 2017-07-03 Fixed bug#[12884](https://bugs.otrs.org/show_bug.cgi?id=12884) - Wrong field type for migrated setting. 1011 - 2017-06-30 Fixed bug#[12491](https://bugs.otrs.org/show_bug.cgi?id=12491) - TicketSlaveLinkAdd, TicketSlaveLinkDelete, TicketMasterLinkDelete events are not triggered. 1012 - 2017-06-30 Added new FirstnameLastname configuration value for proper Chinese name formatting, thanks to Dian Tong Software. 1013 - 2017-06-28 Fixed bug#[11028](https://bugs.otrs.org/show_bug.cgi?id=11028) - Owner and responsible always pre-selected in initial process screen. 1014 - 2017-06-27 Fixed bug#[11422](https://bugs.otrs.org/show_bug.cgi?id=11422) - List in the Dashboard: standard priority is ignored if you use a filter. 1015 - 2017-06-23 Fixed bug#[12850](https://bugs.otrs.org/show_bug.cgi?id=12850) - Pre-Selection for processes directly in the URL doesn't work any longer. 1016 - 2017-06-21 Added Generic Interface TicketGet operation response attribute 'TimeUnit', thanks to Thomas Wouters. 1017 - 2017-06-21 Fixed bug#[12869](https://bugs.otrs.org/show_bug.cgi?id=12869) - Queue highlighting is not possible to disable. 1018 - 2017-06-19 Added Generic Interface debug log cleanup console command and daemon task. 1019 - 2017-06-19 Added Generic Interface operation TicketHistoryGet, thanks to Renée Bäcker. 1020 - 2017-06-15 Fixed bug#[12848](https://bugs.otrs.org/show_bug.cgi?id=12848) - Quoting is not visible in the Rich Text Editor. 1021 - 2017-06-12 Fixed bug#[12827](https://bugs.otrs.org/show_bug.cgi?id=12827) - Translation of error messages is not applied in preferences. 1022 - 2017-06-09 Fixed bug#[12851](https://bugs.otrs.org/show_bug.cgi?id=12851) - Duplicated favorite entry in the new admin overview. 1023 - 2017-06-01 Improved otrs.CheckModules.pl for FreeBSD, thanks to Felix J. Ogris. 1024 - 2017-05-30 Fixed bug#[12837](https://bugs.otrs.org/show_bug.cgi?id=12837) - Existing Dynamic Field's RegEx config cannot be removed. 1025 - 2017-05-29 Added a high-contrast skin for visually impaired users to ease usability. 1026 - 2017-05-26 Added PostMaster state keep feature via additional xheaders. 1027 - 2017-05-26 Added information about the ticket responsible to medium and preview view in ticket lists, thanks to frennkie. 1028 - 2017-05-26 Added the possibility to include the ticket data in web service response data. 1029 - 2017-05-26 Added support for smart tags in the TicketCreate TransitionAction. 1030 - 2017-05-24 Added support for additional response headers in REST and SOAP provider configuration. 1031 - 2017-05-23 Extended Unit test Escalations.t for test case described at https://bugs.otrs.org/show_bug.cgi?id=11243. 1032 - 2017-05-23 Fixed bug#[11461](https://bugs.otrs.org/show_bug.cgi?id=11461) - Ticket search ignores the Condition TicketNumber => 0. 1033 - 2017-05-23 Fixed bug#[7958](https://bugs.otrs.org/show_bug.cgi?id=7958) - Agent email-address is visible in CustomerTicketZoom on note-external. 1034 - 2017-05-23 Show the name of the used search template on the search result screen. 1035 - 2017-05-22 Added the possibility to use the auto complete search for the customer ID selection in the AdminCustomerUser frontend. 1036 - 2017-05-19 Added setting TimeInputMinutesStep to allow for reducing the available options in time selection drop downs by given steps (e.g. only every 10 minutes). 1037 - 2017-05-16 Removed spell check feature from OTRS. Please use the according functionality of your browser or available plug-ins for it. 1038 - 2017-05-15 Moved ticket number counter from the TicketCounter.log file to the database. This allows OTRS to process incoming e-mails much faster and in parallel. 1039 - 2017-05-11 Fixed bug#[10509](https://bugs.otrs.org/show_bug.cgi?id=10509) - Incorrect handling of empty mime parts. 1040 - 2017-05-11 Fixed bug#[11910](https://bugs.otrs.org/show_bug.cgi?id=11910) - URLs sometimes get replaced with [#####] characters. 1041 - 2017-05-11 Fixed bug#[12442](https://bugs.otrs.org/show_bug.cgi?id=12442) - Add-ons verification fails in some Oracle configurations because they are stored as CHAR instead of BLOB. 1042 - 2017-05-11 Fixed bug#[11066](https://bugs.otrs.org/show_bug.cgi?id=11066) - Can only spell check everything or nothing. 1043 - 2017-05-10 Fixed bug#[12607](https://bugs.otrs.org/show_bug.cgi?id=12607) - Missing explanation for sending e-mail at bulk menu (not obvious). 1044 - 2017-05-10 Fixed bug#[8089](https://bugs.otrs.org/show_bug.cgi?id=8089) - Escalated Tickets widget does not show time as in other dashboard widgets. 1045 - 2017-05-09 Added SHA-512 as new password digest method to agent and customer authentication. 1046 - 2017-05-08 Fixed bug#[8249](http://bugs.otrs.org/show_bug.cgi?id=8249) - System addresses should be unique. 1047 - 2017-05-08 Fixed bug#[12193](https://bugs.otrs.org/show_bug.cgi?id=12193) - Article never decrypted when StoreDecryptedData set to no. 1048 Disabling permanent storage of decrypted articles caused encrypted articles to be virtually unusable on any OTRS system that didn't use specific customized code for decryption. 1049 OTRS currently isn't equipped to decrypt and display mails and their attachments on the fly in ticket zoom. 1050 Therefore the SysConfig options to disable permanent decryption (PGP::StoreDecryptedData and SMIME::StoreDecryptedData) have been removed. 1051 - 2017-05-08 Fixed bug#[9397](https://bugs.otrs.org/show_bug.cgi?id=9397) - User time zone isn't considered in the ticket search. 1052 - 2017-05-02 Require at least PostgreSQL 9.2. 1053 - 2017-04-24 Fixed bug#[12788](https://bugs.otrs.org/show_bug.cgi?id=12788) - Error during DB Update Script when Appointment tables already exist. 1054 - 2017-04-19 Fixed bug#[10873](https://bugs.otrs.org/show_bug.cgi?id=10873)(PR#1706) - Agent names sorted incorrectly in AgentTicketSearch. Thanks to S7! 1055 - 2017-04-11 Improved the customer id selection for the ticket frontends and added the autocomplete search for the customer fields in the ticket search and statistics. 1056 - 2017-04-11 Added the Customer User Information Center frontend. 1057 - 2017-04-11 Added support for multi-tiered customer and customer user relationships. 1058 - 2017-04-04 Added new recipient notification groups 'AllRecipientsFirstArticle' and 'AllRecipientsLastArticle'. 1059 - 2017-04-04 Added new db function 'QueryInCondition' (bug#9723). 1060 - 2017-03-31 Fixed bug#[8811](https://bugs.otrs.org/show_bug.cgi?id=8811) - Link screen doesn't indicate search progress in any way. 1061 - 2017-03-30 Fixed bug#[12696](https://bugs.otrs.org/show_bug.cgi?id=12696) - Follow-up: radio buttons were partically overlapped in mobile mode. 1062 - 2017-03-29 Fixed bug#[12704](https://bugs.otrs.org/show_bug.cgi?id=12704)(PR#1664) - Ticket age values in statistic export is in seconds (not human readable). Thanks to S7! 1063 - 2017-03-28 Added option to display number of all customer tickets in AgentTicketZoom. 1064 - 2017-03-28 Fixed bug#[12696](https://bugs.otrs.org/show_bug.cgi?id=12696) - Missing save button from personal preferences in mobile mode. 1065 - 2017-03-24 Modernized address book. It is now possible to search for all configured custom user and customer fields. 1066 - 2017-03-21 Fixed bug#[12188](https://bugs.otrs.org/show_bug.cgi?id=12188)(PR#1661) - Dashboard stats do not refresh automatically. Thanks to S7! 1067 - 2017-03-18 (PR#1550) Added possibility to prevent return of attachments content in Generic Interface TicketGet operation and added FileID, thanks to Esteban Marín 1068 - 2017-03-18 Changed TicketSearch GenericInterface operation dynamic fields API parameters. 1069 - 2017-03-18 Fixed bug#[12655](https://bugs.otrs.org/show_bug.cgi?id=12655) - Invalid WSDL for TicketSearch operation. 1070 - 2017-03-17 Use the configured product name in messages and other places instead of hardcoded "OTRS". 1071 - 2017-03-10 Fixed bug#[12477](https://bugs.otrs.org/show_bug.cgi?id=12477) - Untranslated string in 7 days statistic. 1072 - 2017-03-09 Implemented new System Configuration mechanism. 1073 - 2017-03-08 Fixed bug#[12502](https://bugs.otrs.org/show_bug.cgi?id=12502) - Agent gets "Session invalid" if large group names are used. 1074 - 2017-03-06 Merged FAO OTRSAppointmentCalendar. 1075 - 2017-02-17 Fixed bug#[8853](https://bugs.otrs.org/show_bug.cgi?id=8853) - Hardcoded Priority and State in bin/otrs.FillDB.pl. 1076 - 2017-02-17 Add support for setting owner and responsible via filter also for follow-ups, thanks to Renée Bäcker. 1077 - 2017-01-20 Added command to list configured queues, thanks to Martin Burggraf. 1078 - 2017-01-13 Blinking mechanism for queues is now disabled by default (can be enabled using Ticket::Frontend::AgentTicketQueue###Blink). 1079 - 2016-12-19 Added the posibility to filter content of the CCI Dashboard Widget. 1080 - 2016-12-08 Updated CPAN module YAML to version 1.20. 1081 - 2016-11-25 (PR#1124) Added new SysConfig setting 'Daemon::Log::RotationType' to use internal or external log file rotation mechanism, thanks to Pawel Boguslawski. 1082 - 2016-11-21 Redesigned admin overview screen; add items as favourite by hovering over it and clicking the star icon; switch between grid and listview by clicking the icon on the top right. 1083 - 2016-11-04 Make it possible to search for emtpy dynamic fields via the TicketSearch API, thanks to Rolf Schmidt and Moritz Lenz. 1084 - 2016-11-02 Added sort criteria to TicketSearch call in PendingCheck console command. Thanks to Torsten Thau. 1085 - 2016-10-31 Removed default queue group restriction from TicketQueueOverview dashlet. 1086 - 2016-10-28 Fixed bug#[12374](https://bugs.otrs.org/show_bug.cgi?id=12374) - ticket deleting on postgresql is slow. 1087 - 2016-10-26 Updated translations, thanks to all translators. 1088 - 2016-10-21 Fixed bug#[12285](http://bugs.otrs.org/show_bug.cgi?id=12285) - Invalid customer user still receive admin notification. 1089 - 2016-10-20 Simplified the way how fontawesome is being integrated to ease future updates and updated to 4.6.3. 1090 - 2016-09-21 Fixed bug#[12065](http://bugs.otrs.org/show_bug.cgi?id=12065) - queue and state not mandatory. 1091 - 2016-09-12 Fixed bug#[11365](http://bugs.otrs.org/show_bug.cgi?id=11365) - ACLs editor shows actions where ACLs does not apply. 1092 - 2016-09-08 Made possible to define ServiceIDs and SLAIDs as default shown ticket search attributes, thanks to Paweł Bogusławski. 1093 - 2016-09-08 Fixed status passing and redundant TicketGet calls, thanks to Paweł Bogusławski. 1094 - 2016-09-08 Fixed bug#[5420](http://bugs.otrs.org/show_bug.cgi?id=5420) - Email received with many recipients or large 'From' can't be created in OTRS. 1095 - 2016-09-07 Fixed empty attachment links and file size formatting, thanks to Paweł Bogusławski. 1096 - 2016-08-25 Added possibility to send encrypted emails to multiple recipients. 1097 - 2016-06-07 Added index for searching dynamic field text values. 1098 - 2016-08-18 Added per-address email loop protection setting (PostmasterMaxEmailsPerAddress), thanks to Moritz Lenz. 1099 - 2016-08-12 Fixed bug#[12229](http://bugs.otrs.org/show_bug.cgi?id=12229) - Queue is not selectable if the name contains "<" or ">" characters. 1100 - 2015-08-01 Updated CPAN module CGI to version 4.32. 1101 - 2016-07-26 Added a new postmaster filter to decrypt and handle encrypted mails. 1102 - 2016-07-18 Fixed bug#[7860](http://bugs.otrs.org/show_bug.cgi?id=7860) - AgentTicketSearch and Statistics are missing TicketPending option. 1103 - 2016-07-13 Added a javascript templating mechanism. Use Core.Template.Render() to fill given templates from either files or strings with data. 1104 - 2016-06-24 Improved TicketSearch() to return error on a search for inexistent dynamic fields instead of ignoring them, thanks to Moritz Lenz. 1105 - 2016-06-06 Added checks for length of words in search terms when using search index/StaticDB backend. 1106 - 2016-06-06 Fixed bug#[12020](http://bugs.otrs.org/show_bug.cgi?id=12020) - Option CaseSensitive has no impact on external customer database. 1107 - 2016-06-03 Improved default procmail config (disabled comsat and added postmaster pipe waiting), thanks to Pawel Boguslawski. 1108 - 2016-06-03 Speed up TicketNewMessageUpdate, thanks to Moritz Lenz. 1109 - 2016-06-03 Make it possible to re-enable auto responses from Postmaster filters by setting X-OTRS-Loop to no/false, thanks to Pawel Boguslawski. 1110 - 2016-06-03 Make it possible to configure which ticket state types to show striked trhough in the link table, thanks to Renée Bäcker. 1111 - 2016-06-03 Improved web upload cache performance, thanks to Pawel Boguslawski. 1112 - 2016-06-03 Added an interactive OTRS API shell (Dev::Tools::Shell, aka REPL), special thanks to Thorsten Eckel. 1113 - 2016-06-03 Added dynamic field support for customer users and companies. To set it up: 1) Add dynamic fields for the new types (via AdminDynamicField). 2) Extend the CustomerUser and CustomerCompany mapping with the dynamic fields. See example mappings in Kernel::Config::Defaults. 1114 - 2016-05-04 Added the possiblity to configure the responsible field as mandatory (enabled by default for AgentTicketResponsible, if responsible feature is enabled), thanks to S7. 1115 - 2016-04-29 Reduced error log noise by reducing the log level of less important messages, thanks to Pawel Boguslawski. 1116 - 2016-04-29 Fixed parsing CSV data with quoted values containing newlines, thanks to Pawel Boguslawski. 1117 - 2016-04-29 Added support for real time zones like Europe/Berlin. Dropped support for time offsets like +2. 1118 - 2016-04-26 Added possibility to push custom data directly from Perl code to JavaScript without having to embed it into templates. 1119 - 2016-04-26 Added possibility to translate strings directly in JavaScript files. 1120 - 2016-04-22 Added possibility to set the ticket title in Postmaster filters, thanks to Renée Bäcker. 1121 - 2016-04-15 Added possibility to use multiple named captures in Postmaster filters, thanks to Renée Bäcker. 1122 - 2016-04-08 Removed dummy 'Reply All' and 'Forward' options to align with 'Reply' select, thanks to Nils Leideck. 1123 - 2016-04-01 Fixed dropdown for CustomerTicketOverview. 1124 - 2016-04-01 Changed reply template selection to not include -Reply- anymore but a label instead, thanks to Nils Leideck. 1125 - 2016-03-29 Added possibility to configure default headers for outgoing emails (Sendmail::DefaultHeaders), thanks to Renée Bäcker. 1126 - 2016-03-04 Fixed bug#[11787](http://bugs.otrs.org/show_bug.cgi?id=11787) - No Ticket::StateAfterPending found with manual state update. 1127 - 2016-03-03 Fixed bug#[7542](http://bugs.otrs.org/show_bug.cgi?id=7542) - Results of HistoryTicketStatusGet() are slightly wrong (and don't take time zones into account) 1128 - 2016-03-03 Fixed bug#[11872](http://bugs.otrs.org/show_bug.cgi?id=11872) - TicketGet function returns SolutionTime variable. 1129 - 2016-03-03 Fixed bug#[8631](http://bugs.otrs.org/show_bug.cgi?id=8631) - "ghost" tickets after merge. 1130 - 2016-03-02 Fixed bug#[8313](http://bugs.otrs.org/show_bug.cgi?id=8313) - No such package: package-x.x.x message in package installation. 1131 - 2016-03-02 Fixed bug#[8055](http://bugs.otrs.org/show_bug.cgi?id=8055) - Disable Add/Edit customers when usign LDAP. 1132 - 2016-03-01 Updated CPAN module Net::SSLGlue to version 1.055. 1133 - 2016-03-01 Fixed bug#[11858](http://bugs.otrs.org/show_bug.cgi?id=11858) - Queues can just choose between 50 Calendar. 1134 - 2016-02-19 Fixed bug#[11468](http://bugs.otrs.org/show_bug.cgi?id=11468) - Using SVG images for Agent and Customer logo requires additional CSS. 1135 - 2016-02-19 Added dynamic filter fields to several admin frontends, thanks to Nils Leideck. 1136 - 2016-02-19 Fixed bug#[8298](http://bugs.otrs.org/show_bug.cgi?id=8298) - Made use of "Submit" and "Save" buttons more consistent, thanks to Niels Dimmers. 1137 - 2016-02-18 Drop deprecated unused ObjectLockState package and gi_object_lock_state table. 1138 - 2016-02-16 Added possibility to create non-singleton objects to the ObjectManager via Create(). 1139 - 2016-02-16 Add support for JSON pretty print, thanks to Renée Bäcker. 1140 - 2016-02-05 Removed deprecated methods CustomerUserList() and GetTableData() (S7). 1141 - 2016-02-04 Modularized AgentTicketZoom, thanks to Moritz Lenz. It is now possible to add own widgets in the ticket zoom. 1142 - 2015-12-16 Fixed bug#[6333](http://bugs.otrs.org/show_bug.cgi?id=6333) - Ticket merging does not work with customized state name. 1143 - 2015-12-15 Fixed bug#[8653](http://bugs.otrs.org/show_bug.cgi?id=8653) - Sysconfig option ComposeExcludeCCRecipients for AgentTicketCompose is obsolete. 1144 - 2015-11-27 Added possibility to restrict Zoom and Print screens in the customer interface by using ACLs. Thanks to Sanjin Vik @ s7design. 1145 - 2015-11-27 Improved Generic Agent performance at deleting old execution times. Thanks to Moritz Lenz @ noris networks. 1146 - 2015-11-27 Improved command Maint::Ticket::InvalidUserCleanup. It can now now both unlock tickets of invalid users and also (optionally) change their state to make sure they will not be overlooked. Thanks to Moritz Lenz @ noris networks. 1147 1148# 5.0.24 2017-11-21 1149 - 2017-12-26 Fixed bug#[13002](https://bugs.otrs.org/show_bug.cgi?id=13002) - Deep recursion error when notification is triggered for HistoryAdd event. 1150 - 2017-11-03 Fixed bug#[11165](https://bugs.otrs.org/show_bug.cgi?id=11165) - Agent list for Owner and Responsible fields in bulk screen is different. 1151 - 2017-11-03 Fixed bug#[13130](https://bugs.otrs.org/show_bug.cgi?id=13130) - Broken From-Header in auto response. 1152 - 2017-10-27 Fixed bug#[13241](https://bugs.otrs.org/show_bug.cgi?id=13241) - Index for fulltext search not created when body empty or contains only stopwords. 1153 - 2017-10-27 Fixed bug#[13142](https://bugs.otrs.org/show_bug.cgi?id=13142) - Error The given param 'QueueIDs' is invalid or an empty array reference!. 1154 - 2017-10-27 Fixed bug#[13162](https://bugs.otrs.org/show_bug.cgi?id=13162) - In the settings of Agent's personal profile drop down field of "Screen after new ticket" view is in English. 1155 - 2017-10-27 Fixed bug#[13222](https://bugs.otrs.org/show_bug.cgi?id=13222) - Missing QueueID in AgentTicketPhone causes ACL error during the creation of a ticket. 1156 - 2017-10-26 Fixed bug#[13212](https://bugs.otrs.org/show_bug.cgi?id=13212) - Queue filter in dashboard not working for "Tickets in My Queues". 1157 - 2017-10-26 Fixed bug#[13244](https://bugs.otrs.org/show_bug.cgi?id=13244) - Visibility issues when hovering over "No data found." row. 1158 - 2017-10-24 Fixed bug#[12832](https://bugs.otrs.org/show_bug.cgi?id=12832) - Sort options for SOAP will not be saved. 1159 - 2017-10-20 Fixed bug#[11208](https://bugs.otrs.org/show_bug.cgi?id=11208) - OTRS installer.pl does not allow installing on MyISAM MySQL. 1160 - 2017-10-16 Fixed bug#[13032](https://bugs.otrs.org/show_bug.cgi?id=13032) - Search window closes on outside click. 1161 - 2017-10-13 Fixed bug#[13092](https://bugs.otrs.org/show_bug.cgi?id=13092) - ChangeTime of target ticket not updated on ticket merge. 1162 - 2017-10-13 Fixed bug#[13204](https://bugs.otrs.org/show_bug.cgi?id=13204) - Error when copying ACL. 1163 - 2017-10-11 Fixed bug#[12957](https://bugs.otrs.org/show_bug.cgi?id=12957) - SMTPS and SMTPTLS sending mail doesn't work on Ubuntu Server 16.04.2 LTS. 1164 - 2017-10-09 Fixed bug#[13205](https://bugs.otrs.org/show_bug.cgi?id=13205)(PR#1849) - No TreeView Queue selection in AgentTicketActionCommon after AjaxUpdate, thanks to Thorsten Eckel. 1165 - 2017-09-28 Fixed bug#[13100](https://bugs.otrs.org/show_bug.cgi?id=13100) - Ticket move action in ticket overview screens is not modernized. 1166 - 2017-09-25 Fixed bug#[13152](https://bugs.otrs.org/show_bug.cgi?id=13152) - TicketCreate log entry if Service is used for unknown customer. 1167 - 2017-09-25 Fixed bug#[12868](https://bugs.otrs.org/show_bug.cgi?id=12868) - SysConfig does not show overridden settings as readonly. 1168 - 2017-09-21 Fixed bug#[12858](https://bugs.otrs.org/show_bug.cgi?id=12858) - Daemon duplicate task identifiers. 1169 - 2017-09-21 Fixed bug#[13033](https://bugs.otrs.org/show_bug.cgi?id=13033) - Postmaster Filter Area - unused space - usability is bad. 1170 - 2017-09-19 Fixed bug#[13151](https://bugs.otrs.org/show_bug.cgi?id=13151) - Can't switch between mobil and desktop mode when Secure::DisableBanner. 1171 - 2017-09-14 Fixed bug#[13086](https://bugs.otrs.org/show_bug.cgi?id=13086) - Owner is resetted in AgentTicketFreeText if moved to another queue. 1172 1173 #5.0.23 2017-09-19 1174 - 2017-09-13 Fixed bug#[13088](https://bugs.otrs.org/show_bug.cgi?id=13088) - EscalationTime shows in seconds in CSV export. 1175 - 2017-09-13 Fixed bug#[13035](https://bugs.otrs.org/show_bug.cgi?id=13075) - OTRS notification option for OTRS Business Solution™ Feature are shown in the free. 1176 - 2017-09-06 Fixed bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page. 1177 - 2017-09-05 Fixed bug#[13019](https://bugs.otrs.org/show_bug.cgi?id=13019) - Service translated in AdminSLA overview screen. 1178 - 2017-08-25 Fixed bug#[13075](https://bugs.otrs.org/show_bug.cgi?id=13075) - Short description for "pending time" not shown in D. 1179 - 2017-08-15 Fixed bug#[13052](https://bugs.otrs.org/show_bug.cgi?id=13052) - Explaining text is missing from the New ticket viewon the customer interface in case of mandatory texts. 1180 - 2017-08-15 Fixed bug#[12990](https://bugs.otrs.org/show_bug.cgi?id=12990) - Ticket Menu Module is overlapping. 1181 - 2017-08-14 Added possibility to specify a different directory where the OTRS Daemon creates its PID files by using the new SysConfig setting: 'Daemon::PID::Path'. 1182 - 2017-08-14 Fixed bug#[13054](https://bugs.otrs.org/show_bug.cgi?id=13054) - Daemon reports that is already running when it can't get the lock of the PID file. 1183 - 2017-08-10 Fixed bug#[12971](https://bugs.otrs.org/show_bug.cgi?id=12971) - AgentTicketMove - Queue list on AJAX update does not honor ListType setting. 1184 - 2017-08-09 Fixed bug#[13011](https://bugs.otrs.org/show_bug.cgi?id=13011) - Bad expires value in cookie. 1185 - 2017-08-08 Fixed bug#[11512](https://bugs.otrs.org/show_bug.cgi?id=11512) - ACL Type field restriction on DynamicField change in AgentTicketProcess does not work. 1186 - 2017-08-07 Fixed bug#[13003](https://bugs.otrs.org/show_bug.cgi?id=13003) - Statistic shows Out of Office info in agent name. 1187 - 2017-08-02 Fixed bug#[12871](https://bugs.otrs.org/show_bug.cgi?id=12871) - TicketACL->\_GetChecks fills Param with Ticket values and form ones are lost. 1188 - 2017-07-28 Fixed bug#[12933](https://bugs.otrs.org/show_bug.cgi?id=12933) - Change value for Order by column in report doesn't store. 1189 1190# 5.0.22 2017-08-01 1191 - 2017-07-27 Updated translations, thanks to all translators. 1192 - 2017-07-27 Decreased the default value for the 'SessionMaxIdleTime' to two hours and fixed session counting to ignore sessions originating from the GenericInterface. 1193 - 2017-07-26 Reverted fix for bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME. 1194 - 2017-07-20 Fixed bug#[12962](https://bugs.otrs.org/show_bug.cgi?id=12962) - Dynamic fields list values are not update when state is changed in AgentTicketActionCommon. 1195 - 2017-07-20 Fixed bug#[12928](https://bugs.otrs.org/show_bug.cgi?id=12928) - Web Service configuration does not let to delete invalid Operations or Invokers. 1196 - 2017-07-17 Fixed bug#[12913](https://bugs.otrs.org/show_bug.cgi?id=12913) - Articles do not load in IFRAME. 1197 - 2017-07-13 Fixed bug#[12734](https://bugs.otrs.org/show_bug.cgi?id=12734) - Dropdown not considered into TicketSolutionResponseTime Statistic. 1198 1199# 5.0.21 2017-07-18 1200 - 2017-07-10 Updated translations, thanks to all translators. 1201 - 2017-07-10 Fixed bug#[12918](https://bugs.otrs.org/show_bug.cgi?id=12918) - Wrong ticket escalation solution time notification. 1202 - 2017-07-10 Fixed bug#[12930](https://bugs.otrs.org/show_bug.cgi?id=12930) - Dynamic field headers are not translated in Small overview. 1203 - 2017-07-10 Fixed bug#[12931](https://bugs.otrs.org/show_bug.cgi?id=12931) - Notification of escalated tickets is not displayed in service view. 1204 - 2017-06-21 Fixed bug#[12881](https://bugs.otrs.org/show_bug.cgi?id=12881) - Cache FileStorable race conditions provokes "Magic number checking on storable string failed" messages. 1205 - 2017-07-08 Updated translations, thanks to all translators. 1206 - 2017-07-07 Fixed bug#[12671](https://bugs.otrs.org/show_bug.cgi?id=12671) - ACL to restrict Status based on InputFields (TicketProperties) not working as expected. 1207 - 2017-07-07 Fixed bug#[12904](https://bugs.otrs.org/show_bug.cgi?id=12904) - Ticket::Frontend::CustomerSearchAutoComplete used in CustomerTicketProcess but not in SysConfig available. 1208 - 2017-07-06 Reverted fix for bug#[7811](https://bugs.otrs.org/show_bug.cgi?id=7811) - GenericAgent Search produces inconsistent results. 1209 - 2017-07-03 Fixed bug#[12865](https://bugs.otrs.org/show_bug.cgi?id=12865) - Send empty Mail reply without Quote. 1210 - 2017-07-03 Fixed bug#[12891](https://bugs.otrs.org/show_bug.cgi?id=12891) - Article Forward creates a wrong Time Stamp in Mail View. 1211 - 2017-06-30 Fixed bug#[12883](https://bugs.otrs.org/show_bug.cgi?id=12883) - From parameter in URL for preallocation of customer not working if customer user name is contained in customer ID. 1212 - 2017-06-27 Fixed bug#[12108](https://bugs.otrs.org/show_bug.cgi?id=12108) - Kernel::System::EmailParser not fully functional in Entity-Mode. 1213 - 2017-06-27 Fixed bug#[10683](https://bugs.otrs.org/show_bug.cgi?id=10683) - Custom column order in dashboard gets mixed after changing the "shown tickets" value. 1214 - 2017-06-26 Fixed bug#[12560](https://bugs.otrs.org/show_bug.cgi?id=12560) - Search DynamicField or Condition. 1215 - 2017-06-26 Fixed bug#[9731](https://bugs.otrs.org/show_bug.cgi?id=9731) - Reply screen uses only email instead of full customer details. 1216 - 2017-06-23 Fixed bug#[12850](https://bugs.otrs.org/show_bug.cgi?id=12850) - Pre-Selection for processes directly in the URL doesn't work any longer. 1217 - 2017-06-16 Fixed byg#[12892](https://bugs.otrs.org/show_bug.cgi?id=12892) - CreatedBy-User: No real name in overview. 1218 - 2017-06-15 Fixed bug#[12703](https://bugs.otrs.org/show_bug.cgi?id=12703) - dynamic list and dynamic matrix interpret agent/user Userfirstname. 1219 - 2017-06-15 Fixed bug#[12829](https://bugs.otrs.org/show_bug.cgi?id=12829) - Scheduler Daemon sends mail account password in plain text via E-mail. 1220 - 2017-06-15 Follow-up fix for bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic. 1221 - 2017-06-15 Fixed bug#[12885](https://bugs.otrs.org/show_bug.cgi?id=12885) - Customer User search shows always only one result. 1222 - 2017-06-15 Follow-up fix for bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME. 1223 - 2017-06-14 Fixed bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME. Thanks to S7. 1224 - 2017-06-14 Follow-up fix for bug#[11513](https://bugs.otrs.org/show_bug.cgi?id=11513) - Out of Office is missing in owner dropdown. 1225 - 2017-06-14 Fixed bug#[12781](https://bugs.otrs.org/show_bug.cgi?id=12781) - AdminCustomerCompany allows only one customer company backend. 1226 - 2017-06-14 Fixed bug#[12742](https://bugs.otrs.org/show_bug.cgi?id=12742) - IE 11: magnifying glass isn't visible. 1227 - 2017-06-13 Fixed bug#[12890](https://bugs.otrs.org/show_bug.cgi?id=12890) - Mask New Mail Ticket - signature frame require login. 1228 - 2017-06-13 Fixed bug#[12854](https://bugs.otrs.org/show_bug.cgi?id=12854) - ACL Editor shows wrong values. 1229 - 2017-06-12 Fixed bug#[12824](https://bugs.otrs.org/show_bug.cgi?id=12824) - AjaxErrorDialog visible when printing Ticket via Browser. 1230 - 2017-06-12 Fixed bug#[12808](https://bugs.otrs.org/show_bug.cgi?id=12808) - Wrong counting in Dashlets for "Ticket in My Queues". 1231 - 2017-06-09 Fixed bug#[12816](https://bugs.otrs.org/show_bug.cgi?id=12816) - GI Ticket operations require time value for Dynamic Fields of type "Date". 1232 - 2017-06-09 Fixed bug#[11212](https://bugs.otrs.org/show_bug.cgi?id=11212) - Validity of customer company has no impact in CIC search. 1233 - 2017-06-08 Removed the config option 'SessionActiveTime' and use from now the 'SessionMaxIdleTime' for the session limit. 1234 - 2017-06-08 Fixed bug#[10681](https://bugs.otrs.org/show_bug.cgi?id=10681) - Dynamic Field Creation Default Field Order Error. 1235 - 2017-06-07 Fixed bug#[12752](https://bugs.otrs.org/show_bug.cgi?id=12752) - Regular expression for dynamic field also affects search. 1236 - 2017-06-05 Fixed bug#[12835](https://bugs.otrs.org/show_bug.cgi?id=12835) - Wrong Event in History - ProcessManagement Article Field. 1237 - 2017-06-01 Fixed bug#[12862](https://bugs.otrs.org/show_bug.cgi?id=12862) - Queues don't update when ACL triggers. 1238 - 2017-06-01 Follow-up fix for bug#[10691](https://bugs.otrs.org/show_bug.cgi?id=10691) - No CustomerID shown after TicketCreate (for unknown customers): activate new config setting `PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers` by default, restoring old default behaviour on incoming mails with unknown customers. 1239 1240# 5.0.20 2017-06-06 1241 - 2017-05-31 Updated translations, thanks to all translators. 1242 - 2017-05-31 Improved SecureMode detection in Installer. 1243 - 2017-05-31 Fixed bug#[12765](https://bugs.otrs.org/show_bug.cgi?id=12765) - Show page buttons of dynamic fields are not displayed in mobile view. 1244 - 2017-05-30 Masked passwords in Kernel/Config.pm and in files located in Kernel/Config/Files during SupportBundle create. 1245 - 2017-05-30 Fixed bug#[12740](https://bugs.otrs.org/show_bug.cgi?id=12740) - Notification to customer of the ticket is send more than once. 1246 - 2017-05-30 Fixed bug#[12819](https://bugs.otrs.org/show_bug.cgi?id=12819) - Unable to select queue if it contains two spaces. 1247 - 2017-05-30 Fixed bug#[12855](https://bugs.otrs.org/show_bug.cgi?id=12855) - Webservice HTTPBasicAuth User and Password Field are not escaped correct. 1248 - 2017-05-29 Fixed bug#[12735](https://bugs.otrs.org/show_bug.cgi?id=12735) - OTRS console does not allow adding of sub services when their name exists as a service. 1249 - 2017-05-29 Fixed bug#[12838](https://bugs.otrs.org/show_bug.cgi?id=12838) - Typo in SysConfig Frontend::NavBarModule###7-AgentTicketService. 1250 - 2017-05-29 Fixed bug#[12762](https://bugs.otrs.org/show_bug.cgi?id=12762) - Missing information in the process ticket (follow up Bug 12443). 1251 - 2017-05-26 Fixed bug#[12482](https://bugs.otrs.org/show_bug.cgi?id=12482) - Show link URL of DF doesn't work in CustomerTicketZoom. 1252 - 2017-05-26 Fixed bug#[12853](https://bugs.otrs.org/show_bug.cgi?id=12853) - Notification tags like OTRS_CUSTOMER_DATA_* not working in AgentTicketEmail signature field. 1253 - 2017-05-26 Fixed bug#[12849](https://bugs.otrs.org/show_bug.cgi?id=12849) - Default entry sorting broken for e.g. AgentTicketPhone if 'Ticket::Frontend::ListType' set to 'list'. 1254 - 2017-05-23 Fixed bug#[12797](https://bugs.otrs.org/show_bug.cgi?id=12797) - Unknown Customer is not displayed in a Process Dialog. 1255 - 2017-05-19 Fixed bug#[12801](https://bugs.otrs.org/show_bug.cgi?id=12801) - Set Role validity state to invalid, doesn't effect permissions. 1256 - 2017-05-19 Follow-up fix for bug#[12701](https://bugs.otrs.org/show_bug.cgi?id=12701) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled. 1257 - 2017-05-19 Fixed bug#[12834](https://bugs.otrs.org/show_bug.cgi?id=12834) - NotificationTag of a Date field displays a time-stamp "00:00". 1258 - 2017-05-17 Fixed bug#[12749](https://bugs.otrs.org/show_bug.cgi?id=12749) - Logo doesn't scale well on mobile view. 1259 - 2017-05-17 Fixed bug#[12743](https://bugs.otrs.org/show_bug.cgi?id=12743) - ACLs with ticket conditions are not matching on process list in AgentTicketProcess. 1260 - 2017-05-17 Fixed bug#[12832](https://bugs.otrs.org/show_bug.cgi?id=12832) - Sort options for SOAP will not be saved. 1261 - 2017-05-12 Fixed bug#[12796](https://bugs.otrs.org/show_bug.cgi?id=12796) - GenericInterface only works with FastCGI for GET requests. 1262 - 2017-05-11 Fixed bug#[12216](https://bugs.otrs.org/show_bug.cgi?id=12216) - Inconsistent behaviour in pop-ups which lock tickets. 1263 - 2017-05-11 Fixed bug#[12809](https://bugs.otrs.org/show_bug.cgi?id=12809) - Unable to select queue if queue comment is empty (with modified Ticket::Frontend::NewQueueSelectionString). 1264 - 2017-05-11 Fixed bug#[11066](https://bugs.otrs.org/show_bug.cgi?id=11066) - Can only spell check everything or nothing. 1265 - 2017-05-11 Fixed bug#[10685](https://bugs.otrs.org/show_bug.cgi?id=10685) - Removing an agent's access to a ticket while he is viewing the ticket leads to interface issues on the agent's side. 1266 - 2017-05-10 Fixed bug#[10569](https://bugs.otrs.org/show_bug.cgi?id=10569) - DynamicField of type date resets after ticket split. 1267 - 2017-05-10 Fixed bug#[7913](https://bugs.otrs.org/show_bug.cgi?id=7913) - Incorrect parsing of Content-Type with additional attributes. 1268 - 2017-05-10 Fixed bug#[6144](https://bugs.otrs.org/show_bug.cgi?id=6144) - Invaild System Email Address Problem. 1269 - 2017-05-09 Fixed bug#[12498](https://bugs.otrs.org/show_bug.cgi?id=12498) - An invalid date used in a search attribute returns a wrong result. 1270 - 2017-05-09 Fixed bug#[12613](https://bugs.otrs.org/show_bug.cgi?id=12613) - Accents are missing from accented letters. 1271 - 2017-05-09 Fixed bug#[12086](https://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages. 1272 - 2017-05-09 Fixed bug#[4424](http://bugs.otrs.org/show_bug.cgi?id=4424) - Package Manager rebuild() creates invalid XML packages. 1273 - 2017-05-09 Fixed bug#[8249](http://bugs.otrs.org/show_bug.cgi?id=8249) - System addresses should be unique. 1274 - 2017-05-09 Fixed bug#[12417](https://bugs.otrs.org/show_bug.cgi?id=12417) - Missing CustomerCompanyName column from LinkObject. 1275 - 2017-05-09 Fixed bug#[9972](https://bugs.otrs.org/show_bug.cgi?id=9972) - Spelling check unit test is not working correctly. 1276 - 2017-05-09 Fixed bug#[12086](https://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages. 1277 - 2017-05-09 Fixed bug#[12697](https://bugs.otrs.org/show_bug.cgi?id=12697) - Ticket menu in customer interface doesn't expand on touchscreen devices. 1278 - 2017-05-09 Updated UnitTest DynamicFieldFromCustomerUser with new scenarios (bug#12587). 1279 - 2017-05-09 Fixed bug#[12389](https://bugs.otrs.org/show_bug.cgi?id=12389) - Attachments with alias charsets are not properly processed in GenericInterface. 1280 - 2017-05-08 Fixed bug#[6751](http://bugs.otrs.org/show_bug.cgi?id=6751) - Problem if service name gets to long, or if service has too many subservices. 1281 - 2017-05-08 Fixed bug#[12286](https://bugs.otrs.org/show_bug.cgi?id=12286) - Article body with non-allowed characters breaks SOAP response. 1282 - 2017-05-08 Fixed bug#[12193](https://bugs.otrs.org/show_bug.cgi?id=12193) - Article never decrypted when StoreDecryptedData set to no. 1283 - 2017-05-08 Fixed bug#[12347](https://bugs.otrs.org/show_bug.cgi?id=12347) - Error message "No such TicketID" on ticket delete. 1284 - 2017-05-08 Fixed bug#[11508](https://bugs.otrs.org/show_bug.cgi?id=11508) - Change Date has a confussing label in the ticket list statistic result. 1285 - 2017-05-05 Fixed bug#[12791](https://bugs.otrs.org/show_bug.cgi?id=12791) - ArticleSend Documentation is incorrect. 1286 1287# 5.0.19 2017-05-09 1288 - 2017-05-10 Fixed bug#[12572](https://bugs.otrs.org/show_bug.cgi?id=12572) - Non-process tickets generate error messages in the syslog if process data are allowed to be displayed. 1289 - 2017-05-04 Updated translations, thanks to all translators. 1290 - 2017-05-03 Fixed bug#[12803](https://bugs.otrs.org/show_bug.cgi?id=12803) - TranslationsUpdate console command does not consider strings from var/packagesetup folder. 1291 - 2017-05-03 Added a web timeout config option for the support data collection and suppress the log message, if the internal web request for the support data collection doesn't work. 1292 - 2017-05-02 Updated translations, thanks to all translators. 1293 - 2017-04-28 Fixed bug#[10556](https://bugs.otrs.org/show_bug.cgi?id=10556)(PR#1737) - Missing library used in IMAP authentication mechanism. Thanks to S7! 1294 - 2017-04-28 Fixed bug#[12784](https://bugs.otrs.org/show_bug.cgi?id=12784)(PR#1738) - Webservice Debugger shows no Entry. Thanks to S7! 1295 - 2017-04-27 Updated translations, thanks to all translators. 1296 - 2017-04-26 Fixed bug#[12783](https://bugs.otrs.org/show_bug.cgi?id=12783) - Display of Dynamic Field Date/Time values changed. 1297 - 2017-04-20 Fixed bug#[12773](https://bugs.otrs.org/show_bug.cgi?id=12773) - In case of big screen resolution the Subject field is too long. 1298 - 2017-04-19 Fixed bug#[12736](https://bugs.otrs.org/show_bug.cgi?id=12736)(PR#1709) - Malformed pgp-signed multipart mail can cause error in PGP.pm. Thanks to Michael and S7! 1299 - 2017-04-13 Fixed bug#[7811](https://bugs.otrs.org/show_bug.cgi?id=7811)(PR#1710) - GenericAgent Search produces inconsistent results. Thanks to S7! 1300 - 2017-04-13 Fixed bug#[12649](https://bugs.otrs.org/show_bug.cgi?id=12649)(PR#1669) - The long and short description of the process ticket are not displayed at the first activity. Thanks to S7! 1301 - 2017-04-13 Fixed bug#[12681](https://bugs.otrs.org/show_bug.cgi?id=12681)(PR#1647) - In agent ticket search, profile field is not modernise. Thanks to S7! 1302 - 2017-04-12 Fixed bug#[12714](https://bugs.otrs.org/show_bug.cgi?id=12714)(PR#1674) - In dynamic matrix statistics preview x-axis is not sorted. Thanks to S7! 1303 - 2017-04-12 Fixed bug#[12744](https://bugs.otrs.org/show_bug.cgi?id=12744)(PR#1704) - Responsible Filter in Queue View does not work. Thanks to S7! 1304 - 2017-04-10 Fixed bug#[12764](https://bugs.otrs.org/show_bug.cgi?id=12764) - Database function SQLProcessor() modifies given parameter data. 1305 - 2017-04-07 Fixed bug#[12761](https://bugs.otrs.org/show_bug.cgi?id=12761) - Cache values can be modified from the outside in function XMLParse(). 1306 - 2017-04-07 Fixed bug#[9723](https://bugs.otrs.org/show_bug.cgi?id=9723) - TicketAccountedTime stat does not run on Oracle with many tickets. 1307 - 2017-04-05 Fixed bug#[12753](https://bugs.otrs.org/show_bug.cgi?id=12753) - Function "SystemDataGroupGet" has problems with empty values in oracle. 1308 - 2017-04-04 Fixed bug#[12627](https://bugs.otrs.org/show_bug.cgi?id=12627) - ACL value with brackets is not shown in ACL Editor. 1309 - 2017-04-04 Follow-up fix for bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems. 1310 - 2017-04-04 Fixed bug#[12746](https://bugs.otrs.org/show_bug.cgi?id=12746) - ACL ignores checks on dynamic fields. 1311 - 2017-04-03 Fixed typo in otrs.Daemon.pl. 1312 - 2017-04-03 Fixed bug#[12725](https://bugs.otrs.org/show_bug.cgi?id=12725) - Tickets link on themselves. 1313 - 2017-03-31 Follow-up fix: Activity dialog doesn't check process status before submit (bug#12443), thanks to Balázs Úr. 1314 - 2017-03-31 Fixed bug#[12680](https://bugs.otrs.org/show_bug.cgi?id=12680) - Templates are not loaded in several views in mobile browsers. 1315 - 2017-03-31 Fixed bug#[12603](https://bugs.otrs.org/show_bug.cgi?id=12603) - The notification during the import of a process appears in English. 1316 - 2017-03-31 Fixed bug#[12604](https://bugs.otrs.org/show_bug.cgi?id=12604) - Creating new Customer-User in case the given user already exists, the error message appears in English. 1317 - 2017-03-30 Fixed bug#[11958](https://bugs.otrs.org/show_bug.cgi?id=11958) - "http://" or "ftp://" may be added to hostnames in filtered text. 1318 - 2017-03-28 Fixed bug#[12720](https://bugs.otrs.org/show_bug.cgi?id=12720)(PR#1676) - Settings window of Complex LinkObject is not translated. Thanks to S7! 1319 - 2017-03-26 Fixed bug#[12650](https://bugs.otrs.org/show_bug.cgi?id=12650)(PR#1636) - SendCustomerNotification does not respect newly assigned mail address. Thanks to S7! 1320 - 2017-03-24 Updated translations, thanks to all translators. 1321 - 2017-03-24 Fixed bug#[12719](https://bugs.otrs.org/show_bug.cgi?id=12719)(PR#1671) - The result of SQL box displays the unique column headers not with the right character encoding. Thanks to S7! 1322 - 2017-03-24 Fixed bug#[12614](http://bugs.otrs.org/show_bug.cgi?id=12614) - PopUpAction doesn't work on the Create phone Ticket or Create e-mail ticket widgets. 1323 - 2017-03-24 Fixed bug#[12718](https://bugs.otrs.org/show_bug.cgi?id=12718)(PR#1668) - There is no check for the similar names when creating a mail filter. Thanks to S7! 1324 - 2017-03-24 Fixed bug#[12703](https://bugs.otrs.org/show_bug.cgi?id=12703)(PR#1663) - dynamic list and dynamic matrix interpret agent/user Userfirstname. Thanks to S7! 1325 - 2017-03-23 Fixed bug#[12723](https://bugs.otrs.org/show_bug.cgi?id=12723) - TicketNumber generators uses TicketCheckNumber() in a wrong way. 1326 - 2017-03-23 Fixed bug#[12701](https://bugs.otrs.org/show_bug.cgi?id=12701)(PR#1666) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled. Thanks to S7! 1327 - 2017-03-23 Fixed bug#[12702](https://bugs.otrs.org/show_bug.cgi?id=12702) - TicketTypeUpdate not seen in Ticket history. 1328 1329# 5.0.18 2017-03-28 1330 - 2017-03-22 Updated translations, thanks to all translators. 1331 - 2017-03-22 Fixed bug#[12716](https://bugs.otrs.org/show_bug.cgi?id=12716)(PR#1667) - Activity dialog causes an Error in customer interface. Thanks to S7! 1332 - 2017-03-20 Fixed bug#[12684](https://bugs.otrs.org/show_bug.cgi?id=12684)(PR#1649) - The format buttons are missing from the stacked area chart on the dashboard if the language is not English. Thanks to S7! 1333 - 2017-03-17 Fixed bug#[12683](https://bugs.otrs.org/show_bug.cgi?id=12683)(PR#1651) - There is a difference between key and content display in the Events Ticket Calendar. Thanks to S7! 1334 - 2017-03-17 Fixed bug#[12695](https://bugs.otrs.org/show_bug.cgi?id=12695)(PR#1657) - Collapse/Expand event does not work after submit table configuration (e.g. Linked) in AgentTicketZoom. Thanks to S7! 1335 - 2017-03-17 Fixed bug#[12611](https://bugs.otrs.org/show_bug.cgi?id=12611)(PR#1656) - Dropdown fields in large overview not modernized. Thanks to S7! 1336 - 2017-03-17 Fixed bug#[12382](https://bugs.otrs.org/show_bug.cgi?id=12382) - TicketSolutionResponseTime and TicketAccountedTime do not appear in Dynamic Metric but incorrectly in Dynamic List. 1337 - 2017-03-14 Fixed: Net::SSLGlue issues warnings on modern systems. 1338 - 2017-03-14 Fixed bug#[12676](https://bugs.otrs.org/show_bug.cgi?id=12676)(PR#1645) - Ticket delete slows exponentially with dynamic fields. Thanks to S7! 1339 - 2017-03-14 Improved backpup.pl to really only dump the database if -t dbonly is specified. 1340 - 2017-03-13 Fixed bug#[12571](https://bugs.otrs.org/show_bug.cgi?id=12571) - Missing column descriptions in External backends. 1341 - 2017-03-13 Fixed bug#[12679](https://bugs.otrs.org/show_bug.cgi?id=12679)(PR#1644) - Customer Menu can be clicked through in a certain instance. Thanks to S7! 1342 - 2017-03-13 Fixed bug#[12685](https://bugs.otrs.org/show_bug.cgi?id=12685) - Typos in TicketSearch operation in WSDL. 1343 - 2017-03-10 Fixed bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page. 1344 - 2017-03-10 Fixed bug#[12602](https://bugs.otrs.org/show_bug.cgi?id=12602) - The error message during editing the process ticket appears in English. 1345 - 2017-03-10 Fixed bug#[12678](https://bugs.otrs.org/show_bug.cgi?id=12678) - DynamicField Date and DateTime only have the default values for 10 years in past and 1 year in future for the search. 1346 - 2017-03-10 Fixed bug#[12600](https://bugs.otrs.org/show_bug.cgi?id=12600) - The speech bubble (alternative text) is missing for New Article column on the Dashboard widgets. 1347 - 2017-03-10 Fixed bug#[12624](https://bugs.otrs.org/show_bug.cgi?id=12624) - AgentTicketSearch gets broken with very long search templates. 1348 - 2017-03-10 Fixed bug#[12663](https://bugs.otrs.org/show_bug.cgi?id=12663)(PR#1642) - AgentTicketZoom does not jump to first unread article when it's not on the first page. Thanks to S7! 1349 - 2017-03-10 Fixed bug#[12677](https://bugs.otrs.org/show_bug.cgi?id=12677) - OTRS breaks with DBD::mysql 4.042. 1350 - 2017-03-09 Fixed bug#[12669](https://bugs.otrs.org/show_bug.cgi?id=12669)(PR#1641) - ToolBar icon 'Ticket in my Services' is shown without access to tickets. Thanks to S7! 1351 - 2017-03-08 Fixed bug#[12657](https://bugs.otrs.org/show_bug.cgi?id=12657)(PR#1640) - Search result different on DynamicFields if DB is case sensitive. Thanks to S7! 1352 - 2017-03-07 Fixed bug#[12565](https://bugs.otrs.org/show_bug.cgi?id=12565) - The translation is missing in the setting belonging to dynamic fields on the Generic Agent edit view. 1353 - 2017-03-07 Fixed bug#[12661](https://bugs.otrs.org/show_bug.cgi?id=12661)(PR#1639) - In overview views wrong dates are displayed in the Created column. Thanks to S7! 1354 - 2017-03-07 Fixed bug#[12665](https://bugs.otrs.org/show_bug.cgi?id=12665) - The search button in the main navigation is not visible sometimes. 1355 - 2017-03-06 Fixed bug#[12273](https://bugs.otrs.org/show_bug.cgi?id=12273) - ACLs do not work if referencing on DF with value 0. 1356 - 2017-03-03 Follow-up for bug#[12443](https://bugs.otrs.org/show_bug.cgi?id=12443) - Activity dialog doesn't check process status before submit. 1357 - 2017-03-03 Fixed bug#[11880](https://bugs.otrs.org/show_bug.cgi?id=11880) - TicketSolutionResponseTime - No Values when Solution Time it NOT in use. 1358 - 2017-03-03 Fixed bug#[12659](https://bugs.otrs.org/show_bug.cgi?id=12659) - Process editor freezes when "No data found" element is dragged on canvas. 1359 - 2017-03-03 Fixed bug#[12253](https://bugs.otrs.org/show_bug.cgi?id=12253) - Stats per Customer User not possible. 1360 - 2017-03-03 Fixed bug#[12585](https://bugs.otrs.org/show_bug.cgi?id=12585) - Samples are not translated in the search view of text type dynamic field. 1361 - 2017-03-03 Fixed bug#[12554](https://bugs.otrs.org/show_bug.cgi?id=12554) - The change of FirstnameLastnameOrder does not affect QueueView. 1362 - 2017-03-03 Fixed bug#[12648](https://bugs.otrs.org/show_bug.cgi?id=12648) - User cache is beeing deleted every time a user logins and LDAP sync causes a user update. 1363 - 2017-03-02 Fixed bug#[9729](https://bugs.otrs.org/show_bug.cgi?id=9729)(PR#1631) - An article body may be replaced with attachments in AgentTicketZoom. Thanks to S7! 1364 - 2017-03-02 Fixed bug#[4640](https://bugs.otrs.org/show_bug.cgi?id=4640)(PR#1635) - Wrong variable <OTRS_CUSTOMER_REALNAME> in Auto Responses. Thanks to S7! 1365 - 2017-03-02 Fixed bug#[8657](https://bugs.otrs.org/show_bug.cgi?id=8657)(PR#1634) - PasswordMinSize returns %s instead of minimum size in the AgentPreferences. Thanks to S7! 1366 1367# 5.0.17 2017-03-07 1368 - 2017-02-27 Updated translations, thanks to all translators. 1369 - 2017-02-24 Fixed bug#[12612](https://bugs.otrs.org/show_bug.cgi?id=12612) - Exchange of the axis and the translations doesn't work in the dashboard statistic widgets. 1370 - 2017-02-24 Fixed bug#[12628](https://bugs.otrs.org/show_bug.cgi?id=12628)(PR#1623) - Sorting of columns in Dashboard-Ticket-Widgets is toggling with every refresh of the widget. Thanks to S7! 1371 - 2017-02-24 Unified the search from text and textarea dynamic fields (bug#12118). 1372 - 2017-02-22 Updated translations, thanks to all translators. 1373 - 2017-02-22 Fixed bug#[12596](https://bugs.otrs.org/show_bug.cgi?id=12596)(PR#1625) - AgentTicketQueue articles are not displayed properly. Thanks to S7! 1374 - 2017-02-18 Fixed bug#[12443](https://bugs.otrs.org/show_bug.cgi?id=12443) - Activity dialog doesn't check process status before submit. 1375 - 2017-02-17 Fixed bug#[12552](https://bugs.otrs.org/show_bug.cgi?id=12552) - Merging Tickets will not move linked objects to target ticket. 1376 - 2017-02-17 Fixed bug#[12573](https://bugs.otrs.org/show_bug.cgi?id=12573) - Permissions are not completely translated. 1377 - 2017-02-17 Follow-up fix for bug#12487: Statistic with a '+' in the CustomerId doesn't work. 1378 - 2017-02-17 Fixed bug#[12595](https://bugs.otrs.org/show_bug.cgi?id=12595) - Not able to search for tickets at customer portal with brackets within login name. 1379 - 2017-02-17 Fixed bug#[12555](https://bugs.otrs.org/show_bug.cgi?id=12555) - Deleting tickets via GenericAgent does not remove tickets completely (immediately?). 1380 - 2017-02-17 Fixed bug#[12564](https://bugs.otrs.org/show_bug.cgi?id=12564) - Values that belong to the checkbox, appear in English in the statistics settings. 1381 - 2017-02-17 Fixed bug#[12620](https://bugs.otrs.org/show_bug.cgi?id=12620) - bug with spec file for SLES 11. 1382 - 2017-02-16 Fixed bug#[12546](https://bugs.otrs.org/show_bug.cgi?id=12546) - SOAP:1007 SRT: Unsupported xstream found: ("HTTP Code 200 : OK"). 1383 - 2017-02-14 Added the possibility to configure ticket notification recipients by OTRS-tags (replaced with values from current ticket). 1384 - 2017-02-14 Fixed bug#[12558](https://bugs.otrs.org/show_bug.cgi?id=12558)(PR#1603) - Filtering of "Available Columns" in Allocation List is not working well when columns are changed. Thanks to S7! 1385 - 2017-02-13 Fixed bug#[12606](https://bugs.otrs.org/show_bug.cgi?id=12606) - In LinkObject module the class names are not translated even if they are translated in the language file. 1386 - 2017-02-10 Fixed bug#[12588](https://bugs.otrs.org/show_bug.cgi?id=12588) - Unicode characters crash Postmaster with HTMLUtil.pm error. 1387 - 2017-02-10 Fixed bug#[10918](https://bugs.otrs.org/show_bug.cgi?id=10918) - Reducing available processes by ACLs not possible. 1388 - 2017-02-09 Fixed bug#[12548](https://bugs.otrs.org/show_bug.cgi?id=12548) - In the search menu the examples are delusive. 1389 - 2017-02-08 Follow-up fix for bug#10691: add new config setting PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers to control creation of tickets with unknown customers. 1390 - 2017-02-04 Fixed bug#[12591](https://bugs.otrs.org/show_bug.cgi?id=12591) - Statistic preview for ticket list statistic is very slow in systems with many tickets. 1391 - 2017-02-03 Fixed bug#[12287](https://bugs.otrs.org/show_bug.cgi?id=12287) - Missing date validation for ITSM date and datetime fields. 1392 - 2017-02-03 Fixed bug#[12549](https://bugs.otrs.org/show_bug.cgi?id=12549) - Columns not translated in several widgets and views. 1393 - 2017-02-03 Fixed bug#[12533](https://bugs.otrs.org/show_bug.cgi?id=12533) - Setting a Dynamic Field to = 0 in a activity dialogue does not set the value but deletes it. 1394 - 2017-02-03 Fixed bug#[12577](https://bugs.otrs.org/show_bug.cgi?id=12577)(PR#1606) - Select All Checkboxes in Ticket Overview screens. Thanks to S7! 1395 - 2017-02-01 Fixed bug#[12458](https://bugs.otrs.org/show_bug.cgi?id=12458) - JavaScript events do not work when Customer History is loaded. 1396 - 2017-01-27 Fixed bug#[12559](https://bugs.otrs.org/show_bug.cgi?id=12559) - Moving ticket to disabled queue causes corrupted layout. 1397 - 2017-01-27 Fixed bug#[11902](https://bugs.otrs.org/show_bug.cgi?id=11902) - Stats - TicketSolutionResponseTime does not show any Escalation - First Response Time. 1398 - 2017-01-26 Fixed bug#[12547](https://bugs.otrs.org/show_bug.cgi?id=12547) - System maintenance arranges notes in time order. 1399 - 2017-01-24 Fixed bug#[12529](https://bugs.otrs.org/show_bug.cgi?id=12529) - Notifications break AgentTicketBulk. 1400 - 2017-01-20 Fixed bug#[12528](https://bugs.otrs.org/show_bug.cgi?id=12528) - Problem with dash as value in a modernized form field. 1401 - 2017-01-20 Follow-up fix for bug#[11810](http://bugs.otrs.org/show_bug.cgi?id=11810) - <OTRS_TICKET_State> not translated to spanish when answering from AgentTicketZoom screen. 1402 - 2017-01-20 Fixed bug#[4512](https://bugs.otrs.org/show_bug.cgi?id=4512) - HTMLUtils ToAscii forces line breake on fixed line-length 78. 1403 - 2017-01-20 Fixed bug#[12543](https://bugs.otrs.org/show_bug.cgi?id=12543) - Missing header and footer after file upload in CustomerTicketProcess. 1404 - 2017-01-20 Fixed bug#[12536](https://bugs.otrs.org/show_bug.cgi?id=12536) - It's possible for an GenericAgent task to be submitted multiple times and depending on the jobs configuration, lead to a Denial of Service. 1405 - 2017-01-17 Fixed bug#[12481](https://bugs.otrs.org/show_bug.cgi?id=12481) - URLs in Chat are not converted to clickable links. 1406 1407# 5.0.16 2017-01-24 1408 - 2017-01-16 Updated translations, thanks to all translators. 1409 - 2017-01-13 Fixed bug#[12494](https://bugs.otrs.org/show_bug.cgi?id=12494) - Not able to start chat at AgentTicketZoom and CIC with customer. 1410 - 2017-01-12 Updated translations, thanks to all translators. 1411 - 2017-01-06 Fixed bug#[12523](https://bugs.otrs.org/show_bug.cgi?id=12523) - Can't cache: StatID has no time period, so you can't cache the stat!. 1412 - 2017-01-06 Fixed bug#[12516](https://bugs.otrs.org/show_bug.cgi?id=12516) - Error when next state is not set and state is disabled in AgentTicketPhoneCommon. 1413 - 2017-01-06 Fixed bug#[12421](https://bugs.otrs.org/show_bug.cgi?id=12421) - Wrong out of office state in statistics. 1414 - 2017-01-06 Fixed bug#[12512](https://bugs.otrs.org/show_bug.cgi?id=12512) - https RSS feeds don't use the proxy. 1415 - 2016-12-23 Fixed bug#[12471](https://bugs.otrs.org/show_bug.cgi?id=12471) - out of office time calculation wrong if user time zone differs from OTRS default. 1416 - 2016-12-23 Fixed bug#[10691](https://bugs.otrs.org/show_bug.cgi?id=10691) - No CustomerID shown after TicketCreate (for unknown customers). 1417 - 2016-12-23 Fixed bug#[12480](https://bugs.otrs.org/show_bug.cgi?id=12480) - Bulk function ignores queues <-> agent/role permissions. Thanks to S7 (PR#1590). 1418 - 2016-12-20 Fixed bug#[11197](https://bugs.otrs.org/show_bug.cgi?id=11197) - AJAX Error while being logged in but nothing is done for a while. 1419 - 2016-12-19 Fixed bug#[12501](https://bugs.otrs.org/show_bug.cgi?id=12501) - Mandatoy dyn. multiselect field occur error message in AgentTicketEmailOutbound. 1420 - 2016-12-16 Fixed bug#[12486](https://bugs.otrs.org/show_bug.cgi?id=12486) - Return-path is set to "<>" instead of having SMTP-From identical to Mailheader-From. 1421 - 2016-12-16 Fixed bug#[12435](https://bugs.otrs.org/show_bug.cgi?id=12435) - otrs.Console.pl Maint::Stats::Generate - ISO-8859 encoding. 1422 - 2016-12-16 Improved the support data collection to work without a internal web request. 1423 - 2016-12-16 Follow-up fix for bug#[12040](https://bugs.otrs.org/show_bug.cgi?id=12040) - Emails are incorrectly attached to tickets. 1424 - 2016-12-16 Fixed bug#[12473](https://bugs.otrs.org/show_bug.cgi?id=12473) - Banner cannot be disabled in customer interface. 1425 - 2016-12-09 Fixed bug#[12487](https://bugs.otrs.org/show_bug.cgi?id=12487) - Statistic with a '+' in the CustomerId doesn't work. 1426 - 2016-12-09 Fixed bug#[12429](https://bugs.otrs.org/show_bug.cgi?id=12429) - Nested form elements in AgentLinkObject prevent submit, thanks to Thorsten Eckel. 1427 1428# 5.0.15 2016-12-13 1429 - 2016-12-07 Fixed bug#[12483](https://bugs.otrs.org/show_bug.cgi?id=12483) - YAML load problems with dynamic fields. 1430 - 2016-12-07 Updated translations, thanks to all translators. 1431 - 2016-12-04 Fixed bug#[12439](https://bugs.otrs.org/show_bug.cgi?id=12439) - Import/Export of notifications do not work between two instances. 1432 - 2016-12-02 Fixed bug#[12472](https://bugs.otrs.org/show_bug.cgi?id=12472) - Bug in Output Filter Frontend::Output::FilterText###AAAUR: wrong FTP recognition. 1433 - 2016-12-02 Fixed bug#[12467](https://bugs.otrs.org/show_bug.cgi?id=12467) - Column header in excel format start from second row. 1434 - 2016-11-29 Fixed bug#[12293](https://bugs.otrs.org/show_bug.cgi?id=12293) - Auto response presents confidential information from internal communication to customer user. Please note that for this fix, the configuration setting "PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck" was renamed to "PostMaster::PreCreateFilterModule###000-FollowUpArticleTypeCheck". If you had customized the old setting, please also apply your customizations to the new setting. 1435 - 2016-11-25 Fixed bug#[12464](http://bugs.otrs.org/show_bug.cgi?id=12464) - Customer History table is still visible even though no selected customer users, thanks to S7. 1436 - 2016-11-25 Fixed bug#[12457](http://bugs.otrs.org/show_bug.cgi?id=12457) - text/html Part only E-Mails with HTML Entities are Converted to Incorrect Charset. 1437 - 2016-11-25 Fixed bug#[12450](http://bugs.otrs.org/show_bug.cgi?id=12450) - Error handling with ???. Thanks to Dorothea Doerffel. 1438 - 2016-11-25 Fixed bug#[1370](https://bugs.otrs.org/show_bug.cgi?id=1370) - Postmaster filters with 2 match conditions doesnt work. 1439 - 2016-11-25 Fixed bug#[12461](https://bugs.otrs.org/show_bug.cgi?id=12461) - Chrome can not display attached PDF files since 5.0.14. 1440 - 2016-11-22 Fixed bug#[12445](https://bugs.otrs.org/show_bug.cgi?id=12445) - Save and finish button does not "finish" in statistics. 1441 - 2016-11-21 Fixed bug#[11548](https://bugs.otrs.org/show_bug.cgi?id=11548) - Filtering the greek symbol sigma "Σ". 1442 - 2016-11-21 Fixed bug#[12302](https://bugs.otrs.org/show_bug.cgi?id=12302) - Default column config for customer and customer user data. 1443 - 2016-11-21 Fixed bug#[12357](https://bugs.otrs.org/show_bug.cgi?id=12357) - CustomerTicketProcess Problem paste or upload image. 1444 - 2016-11-18 Removed superfluous colons in table heading, thanks to Balázs Úr (PR#1566). 1445 - 2016-11-18 Fixed error when importing emails without valid address in From field, thanks to Paweł Bogusławski (PR#1559). 1446 - 2016-11-18 Fixed warnings when saving permissions for users and roles, thanks to Paweł Bogusławski (PR#1557). 1447 - 2016-10-10 Disabled warnings on internal unicode chacter printing, thanks to Pawel Boguslawski. 1448 - 2016-11-18 Fixed bug#[12427](https://bugs.otrs.org/show_bug.cgi?id=12427) - Missing table cell in Customer User Management modal screen. 1449 - 2016-11-18 Moved the save buttons into a separate widget for better usability in AdminACL, thanks to urbalazs. 1450 - 2016-11-18 Fixed an issue where the group selection in SysConfig would lead to empty results in the content area, thanks to S7 1451 - 2016-11-18 Fixed bug#[12438](https://bugs.otrs.org/show_bug.cgi?id=12438) - Race condition in ArticleCreate. 1452 - 2016-11-18 Fixed bug#[12353](http://bugs.otrs.org/show_bug.cgi?id=12353) - DynamicField Multiselect default value is not correct on creation. Thanks to S7! 1453 - 2016-11-18 Fixed bug#[12418](https://bugs.otrs.org/show_bug.cgi?id=12418) - Blinking mechanism not working. 1454 - 2016-11-12 Fixed bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - <OTRS_CUSTOMER_Body> in Reply-Template, thanks to S7. 1455 - 2016-11-11 Improved output of customer data in AdminSession. 1456 - 2016-11-11 Fixed bug#[12415](https://bugs.otrs.org/show_bug.cgi?id=12415) - Problems with malformed utf8 chars in emails. 1457 - 2016-11-11 Fixed bug#[12403](https://bugs.otrs.org/show_bug.cgi?id=12403) - Ticketview M or L actionline in ie11 not working. 1458 - 2016-11-11 Fixed bug#[12383](https://bugs.otrs.org/show_bug.cgi?id=12383) - OTRS does way to many DBD::Pg ping test. 1459 - 2016-11-11 Fixed bug#[12405](https://bugs.otrs.org/show_bug.cgi?id=12405) - Admin Notification does not show realname. 1460 - 2016-11-11 Fixed bug#[12410](https://bugs.otrs.org/show_bug.cgi?id=12410) - ACL GUI doesn not contain AgentTicketSearch. 1461 - 2016-11-11 Fixed bug#[12395](https://bugs.otrs.org/show_bug.cgi?id=12395) - Support Data Collector Plugin Table Charset incorrectly reports utf8 Problem for a Table View. 1462 - 2016-11-11 Fixed bug#[12408](https://bugs.otrs.org/show_bug.cgi?id=12408) - Missing SecretConfigOptions in TemplateGenerator. 1463 - 2016-11-08 Fixed bug#[12401](https://bugs.otrs.org/show_bug.cgi?id=12401) - Same HTML IDs in the statistics edit screen (x-axis, y-axis and filter). 1464 - 2016-11-07 Fixed bug#[12400](https://bugs.otrs.org/show_bug.cgi?id=12400) - Package manager does not list freely selectable features via cloud service. 1465 - 2016-11-06 Fixed bug#[8998](https://bugs.otrs.org/show_bug.cgi?id=12400)(PR#1033) - Empty sender name in response, thanks to Pawel Boguslawski. 1466 - 2016-11-04 Fixed bug#[12378](https://bugs.otrs.org/show_bug.cgi?id=12378) - TicketNumber in LinkObject sort columns can't change its position. 1467 - 2016-11-04 Fixed bug#[12317](https://bugs.otrs.org/show_bug.cgi?id=12317) - DropDown with many values has doubled scrollbar. 1468 - 2016-11-04 Fixed bug#[12384](http://bugs.otrs.org/show_bug.cgi?id=12384) - Stats translates ticket type values. 1469 - 2016-11-04 Fixed bug#[12316](http://bugs.otrs.org/show_bug.cgi?id=12316) - No tickets found, empty lines in customer user management on () in uid. Thanks to Paweł Bogusławski (PR#1510). 1470 - 2016-11-04 Fixed bug#[12397](https://bugs.otrs.org/show_bug.cgi?id=12397) - backup.pl doesn't backup articles in special case. Thanks to Jens Pfeifer. 1471 - 2016-11-04 Fixed bug#[12391](http://bugs.otrs.org/show_bug.cgi?id=12391) - Base64 encoded image does not display in article. 1472 - 2016-11-04 Fixed bug#[12369](http://bugs.otrs.org/show_bug.cgi?id=12369) - Errors in deleting tickets. Thanks to S7. 1473 - 2016-11-04 Fixed bug#[12367](https://bugs.otrs.org/show_bug.cgi?id=12367) - * in CustomerID breaks all CustomerUser.CustomerIDs. 1474 - 2016-11-04 Follow-up fix for bug#[9460](https://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber. 1475 - 2016-11-02 Fixed bug#[12388](http://bugs.otrs.org/show_bug.cgi?id=12388) - Using obsolete GenericAgent module jobs causes errors in logs. Thanks to Paweł Bogusławski. 1476 - 2016-10-28 Fixed bug#[12364](https://bugs.otrs.org/show_bug.cgi?id=12364) - Blank lines at top of signature lost when editing. 1477 - 2016-10-28 Fixed bug#[12349](https://bugs.otrs.org/show_bug.cgi?id=12349) - Module not working properly ArchiveRestore. 1478 - 2016-10-28 Fixed bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems. 1479 - 2016-10-27 Fixed bug#[12380](http://bugs.otrs.org/show_bug.cgi?id=12380) - GenericInterface: Buttons to mapping configuration are missing session data. 1480 1481# 5.0.14 2016-11-01 1482 - 2016-10-27 Added a new support data collector plugin to check for spooled (incorrectly processed) emails. 1483 - 2016-10-26 Added a new agent session limit prior warning notification (SysConfig setting 'AgentSessionLimitPriorWarning') and added the concurrent agent management for the otrs business solution. 1484 - 2016-10-25 Added notification type handling for NotificationList in NotificationEvent backend. 1485 - 2016-10-25 Added caching to NotificationEvent backend. 1486 - 2016-10-23 Fixed bug#[11766](http://bugs.otrs.org/show_bug.cgi?id=11766) - Ticket unlock via Generic Interface not possible. 1487 - 2016-10-21 Fixed bug#[12311](http://bugs.otrs.org/show_bug.cgi?id=12311) - Process names are listed by ID instead of by name. 1488 - 2016-10-18 Fixed bug#[12284](http://bugs.otrs.org/show_bug.cgi?id=12284) - Precious little information regarding SMIME signatures. 1489 - 2016-10-09 Fixed bug#[12343](http://bugs.otrs.org/show_bug.cgi?id=12343) - Cache kept for ViewableLocks. 1490 - 2016-10-09 Fixed bug#[12351](http://bugs.otrs.org/show_bug.cgi?id=12351) - Multiple sort / order parameters for Ticket::Frontend::Agent::Dashboard. 1491 - 2016-10-07 Fixed bug#[11073](http://bugs.otrs.org/show_bug.cgi?id=11073) - Default expanded article in queue view (preview mode) should not be an autoreply. 1492 - 2016-10-07 Fixed bug#[12294](http://bugs.otrs.org/show_bug.cgi?id=12294) - modern field breaks when we minimize Free Field widget and the form is still open. 1493 - 2016-10-07 Fixed bug#[12208](http://bugs.otrs.org/show_bug.cgi?id=12208) - Print Process Information screen can not be canceled/closed. 1494 - 2016-10-06 Improved sandboxing of displayed attachments. 1495 - 2016-09-30 Fixed bug#[12341](http://bugs.otrs.org/show_bug.cgi?id=12341) - Wrong <OTRS_TICKET_DynamicField_NameX_Value> in ProcessManagement Transition Actions. 1496 - 2016-09-30 Fixed bug#[666](http://bugs.otrs.org/show_bug.cgi?id=666) - INSERTs into 'ticket_history' fail sometimes. 1497 - 2016-09-30 Added warning message for Console commands executed in non UTF-8 terminal. 1498 - 2016-09-30 Fixed bug#[12272](http://bugs.otrs.org/show_bug.cgi?id=12272) - Tickets in status "removed" get reopened from Junk Queue. 1499 - 2016-09-28 Fixed bug#[12331](http://bugs.otrs.org/show_bug.cgi?id=12331) - pdf generation runs in to errors on spllited pages because of many columns. 1500 - 2016-09-27 Fixed bug#[4640](http://bugs.otrs.org/show_bug.cgi?id=4640) - Wrong variable <OTRS_CUSTOMER_REALNAME> in Auto Responses. 1501 - 2016-09-27 Fixed bug#[11805](http://bugs.otrs.org/show_bug.cgi?id=11805) - Cancel the Bulk Action always unlocks tickets. 1502 - 2016-09-27 Fixed bug#[11710](http://bugs.otrs.org/show_bug.cgi?id=11710) - Using ArticleFilter causes numeration issues. 1503 - 2016-09-23 Fixed bug#[12306](http://bugs.otrs.org/show_bug.cgi?id=12306)(PR#1474) - SOAP won't use certificates, thanks to Thorsten Eckel. 1504 - 2016-09-23 Fixed bug#[12328](http://bugs.otrs.org/show_bug.cgi?id=12328) - Translate State, Lock and Priority values in the Lined ticket widget (Complex). 1505 - 2016-09-22 Fixed bug#[12283](http://bugs.otrs.org/show_bug.cgi?id=12283) - If Customer users <-> Groups is activated, some queues are not available in the customer interface, when starting a process ticket. 1506 - 2016-09-21 Fixed bug#[12313](http://bugs.otrs.org/show_bug.cgi?id=12313) - Spam log error in AdminSysConfig. 1507 - 2016-09-21 Added possibility to define Minimum and Maximum framework version in opm files (e.g. <Framework Minimum="5.0.14">5.0.x</Framework>). 1508 - 2016-09-20 Fixed bug#[12310](http://bugs.otrs.org/show_bug.cgi?id=12310) - Error when invoking the installer with SecureMode = 1. 1509 - 2016-09-19 Fixed bug#[12309](http://bugs.otrs.org/show_bug.cgi?id=12309) - LinkObject Complex Table column sorting only works for tickets. 1510 - 2016-09-16 Fixed bug#[12305](http://bugs.otrs.org/show_bug.cgi?id=12305) - Incorrect charset handling in content type of SOAP messages. 1511 - 2016-09-15 Fixed bug#[12126](http://bugs.otrs.org/show_bug.cgi?id=12126) - Daemon's Task SpoolMailsReprocess causes loop tickets. 1512 - 2016-09-15 Fixed bug#[12301](http://bugs.otrs.org/show_bug.cgi?id=12301) - CSV reading code is broken, thanks to Pawel Boguslawski. 1513 1514# 5.0.13 2016-09-20 1515 - 2016-09-14 Updated translations, thanks to all translators. 1516 - 2016-09-12 Fixed bug#[12297](http://bugs.otrs.org/show_bug.cgi?id=12297) - AdminCustomerUser and AdminCustomerCompany generate log errors if RunInitialWildcardSearch is disabled. 1517 - 2016-09-09 Fixed bug#[12290](http://bugs.otrs.org/show_bug.cgi?id=12290) - LDAP Size Limit exceeded is marked as error. 1518 - 2016-09-09 Fixed bug#[5149](http://bugs.otrs.org/show_bug.cgi?id=5149) - Incomplete multipart/mixed processing causes incomplete display of e-mails. 1519 - 2016-09-05 Added new console commands to print (Maint::Log::Print) and clear (Maint::Log::Clear) the OTRS log. 1520 - 2016-09-05 Followup for bug#[11922](http://bugs.otrs.org/show_bug.cgi?id=11922) - Notification to non RealCustomer. 1521 - 2016-09-02 Fixed bug#[12199](http://bugs.otrs.org/show_bug.cgi?id=12199) - ProcessManagement: Comma separated Lastnames are not shown correctly on article creation. 1522 - 2016-09-02 Fixed bug#[12079](http://bugs.otrs.org/show_bug.cgi?id=12079) - Regex in transition condition not working for empty match. 1523 - 2016-09-02 Added additional positive ResponseCodes for Generic Interface transport module REST, thanks to Robert Ullrich. 1524 - 2016-09-02 Fixed bug#[12280](http://bugs.otrs.org/show_bug.cgi?id=12280) - GenericAgent job does not send out notifications, even when the option is set to Yes. Thanks to Johannes Hoerburger. 1525 - 2016-09-02 Fixed bug#[12257](http://bugs.otrs.org/show_bug.cgi?id=12257) - Ticketnotification: Ticketfilter of a uncheck checkbox doesn't work. 1526 - 2016-09-02 Fixed bug#[7288](http://bugs.otrs.org/show_bug.cgi?id=7288) - Hyperlink creation cuts URLs after a closing square bracket. 1527 - 2016-09-01 Fixed bug#[12106](http://bugs.otrs.org/show_bug.cgi?id=12106) - Use of uninitialized value in splice. 1528 - 2016-08-26 Fixed bug#[12233](http://bugs.otrs.org/show_bug.cgi?id=12233) - ACL for restricting services depending on queue does not work as exspected. 1529 - 2016-08-26 Fixed bug#[10608](http://bugs.otrs.org/show_bug.cgi?id=10608) - Can't search tickets by CustomerID that contain quotes. 1530 - 2016-08-26 Fixed bug#[12270](http://bugs.otrs.org/show_bug.cgi?id=12270) - AdminMailAccount - Mail account password returned back to form. 1531 - 2016-08-26 Fixed bug#[12259](http://bugs.otrs.org/show_bug.cgi?id=12259) - Images in a note are lost when using "reply to note". 1532 - 2016-08-26 Fixed bug#[12263](http://bugs.otrs.org/show_bug.cgi?id=12263) - Time-related search attributes only cover last 10 years. 1533 - 2016-08-22 Fixed bug#[12264](http://bugs.otrs.org/show_bug.cgi?id=12264) - Incorrect link to ACL documentation. 1534 - 2016-08-19 Fixed bug#[12236](http://bugs.otrs.org/show_bug.cgi?id=12236) - ACL - negate a role. 1535 - 2016-08-19 Fixed bug#[12242](http://bugs.otrs.org/show_bug.cgi?id=12242) - GenericInterface Dynamic Fields with multiple values not possible (TicketCreate). 1536 - 2016-08-19 Fixed bug#[12261](http://bugs.otrs.org/show_bug.cgi?id=12261) - SupportBundle generator dialog has double separator lines. 1537 - 2016-08-19 Fixed bug#[12225](http://bugs.otrs.org/show_bug.cgi?id=12225) - actual day can not be added if a dynamic field (Date) requires future date. 1538 - 2016-08-19 Fixed bug#[12258](http://bugs.otrs.org/show_bug.cgi?id=12258) - restore.pl doesn't work with crypted passwords. 1539 - 2016-08-19 Fixed bug#[12222](http://bugs.otrs.org/show_bug.cgi?id=12222) - closing curly bracket in hyperlink. 1540 - 2016-08-19 Fixed bug#[12210](http://bugs.otrs.org/show_bug.cgi?id=12210) - GenericAgent can not be submitted if a dynamic field (Date) requires future date. 1541 - 2016-08-19 Fixed bug#[12243](http://bugs.otrs.org/show_bug.cgi?id=12243) - Modern input fields leaves broken selection on search field remove. 1542 - 2016-08-19 Fixed bug#[12256](http://bugs.otrs.org/show_bug.cgi?id=12256) - Parameter "Active" in method QueueStandardTemplateMemberAdd is optional but method returns if not set. 1543 - 2016-08-19 Fixed bug#[9460](http://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber. 1544 - 2016-08-18 Fixed bug#[12246](http://bugs.otrs.org/show_bug.cgi?id=12246) - HTML mail not displayed correctly. 1545 - 2016-08-18 Fixed bug#[12252](http://bugs.otrs.org/show_bug.cgi?id=12252) - Support Bundle cannot be created via GUI if cloud services are disabled. 1546 - 2016-08-15 Fixed bug#[12245](http://bugs.otrs.org/show_bug.cgi?id=12245) - Missing information for Article Dynamic Fields update event thanks to Rene (rwese). 1547 - 2016-08-15 Fixed a problem with the axis exchange not working correctly in the OTRS Business Solution™ reports. 1548 - 2016-08-12 Fixed bug#[4389](http://bugs.otrs.org/show_bug.cgi?id=4389) - Singular/plural issue with age. 1549 - 2016-08-12 Fixed bug#[12218](http://bugs.otrs.org/show_bug.cgi?id=12218) - PostmasterFilter, not possible to set X-OTRS-DynamicField. 1550 - 2016-08-12 Fixed bug#[8705](http://bugs.otrs.org/show_bug.cgi?id=8705) - StandardResponse2QueueByCreating in wrong Sysconfig area. 1551 - 2016-08-12 Fixed bug#[4439](http://bugs.otrs.org/show_bug.cgi?id=4439) - Ticket sort order is based on database ids. 1552 - 2016-08-12 Fixed bug#[12224](http://bugs.otrs.org/show_bug.cgi?id=12224) - Plain password stored in database temporarily when adding new users. 1553 - 2016-08-12 Follow-up fix for bug#[12150](http://bugs.otrs.org/show_bug.cgi?id=12150) - Ticket::HookDivider missing in TicketZoom and History View. 1554 - 2016-08-08 Fixed bug#[12205](http://bugs.otrs.org/show_bug.cgi?id=12205) - Default setting for Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault incorrect. 1555 - 2016-08-09 Fixed bug#[12232](http://bugs.otrs.org/show_bug.cgi?id=12232) - Modern input fields leaves a broken value on refresh. 1556 - 2016-08-05 Fixed bug#[12086](http://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages. 1557 - 2016-08-05 Fixed bug#[12221](http://bugs.otrs.org/show_bug.cgi?id=12221) - Key/value fields are very small in AdminProcessManagementTransitionAction. 1558 1559# 5.0.12 2016-08-09 1560 - 2016-08-03 Updated translations, thanks to all translators. 1561 - 2016-07-29 Fixed bug#[12196](http://bugs.otrs.org/show_bug.cgi?id=12196) - SOAP Response missing trailing slash. 1562 - 2016-07-24 Followup for bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic. 1563 - 2016-07-13 Fixed bug#[12118](http://bugs.otrs.org/show_bug.cgi?id=12118) - Text Area filter doesn't work for Statistic. 1564 - 2016-07-13 Fixed bug#[12189](http://bugs.otrs.org/show_bug.cgi?id=12189) - ACL beginning with @ results in 500 internal server error. 1565 - 2016-07-12 Fixed bug#[12185](http://bugs.otrs.org/show_bug.cgi?id=12185) - Sometimes page leave confirmation is shown when completing a popup action. 1566 - 2016-07-12 Fixed bug#[12083](http://bugs.otrs.org/show_bug.cgi?id=12083) - When no result is found for a stats the result is 0. 1567 - 2016-07-12 Fixed bug#[12182](http://bugs.otrs.org/show_bug.cgi?id=12182) - CIC - Customer Login still shows merged tickets as closes tickets. 1568 - 2016-07-12 Fixed bug#[12181](http://bugs.otrs.org/show_bug.cgi?id=12181) - Object StateAction -> Names are not readable. 1569 - 2016-07-11 Corrected date format for Thai and added new Indonesian language translation, thanks to all translators. 1570 - 2016-07-11 Fixed bug#[11934](http://bugs.otrs.org/show_bug.cgi?id=11934) - GenericAgent - not possible to uncheck a checkbox. 1571 - 2016-07-08 Fixed bug#[12179](http://bugs.otrs.org/show_bug.cgi?id=12179) - Wrong OTRS tags conversion in transition actions called by Generic Agent over multiple tickets. 1572 - 2016-07-08 Fixed bug#[12105](http://bugs.otrs.org/show_bug.cgi?id=12105) - "Create summation row" and "Create summation column" are transposed. 1573 - 2016-07-08 Fixed bug#[12177](http://bugs.otrs.org/show_bug.cgi?id=12177) - "Close ticket" and "Close window". 1574 - 2016-07-08 Fixed bug#[12150](http://bugs.otrs.org/show_bug.cgi?id=12150) - Ticket::HookDivider missing in TicketZoom and History View. 1575 - 2016-07-08 Fixed bug#[12134](http://bugs.otrs.org/show_bug.cgi?id=12134) - Tag <OTRS_CUSTOMER_REALNAME> wrongly documented. 1576 - 2016-07-08 Fixed bug#[7108](http://bugs.otrs.org/show_bug.cgi?id=7108) - Email not sent if FQDN has port number in it. 1577 - 2016-07-07 Fixed bug#[12178](http://bugs.otrs.org/show_bug.cgi?id=12178) - CustomerUser in Config.pm breaks the system. 1578 - 2016-07-06 Fixed bug#[8671](http://bugs.otrs.org/show_bug.cgi?id=8671) - Can not link to archived ticket. 1579 - 2016-07-04 Fixed bug#[12147](http://bugs.otrs.org/show_bug.cgi?id=12147) - Transition Action - to set Service and SLA. 1580 - 2016-07-01 Fixed bug#[12141](http://bugs.otrs.org/show_bug.cgi?id=12141) - Wrong check for needed objects. 1581 - 2016-07-01 Fixed bug#[8640](http://bugs.otrs.org/show_bug.cgi?id=8640) - Article bounce does not conform to rfc 2822. 1582 - 2016-07-01 Fixed bug#[12111](http://bugs.otrs.org/show_bug.cgi?id=12111) - Auto response sometimes not translated in German. 1583 - 2016-07-01 Fixed bug#[12120](http://bugs.otrs.org/show_bug.cgi?id=12120) - Untranslated words in dashboard stats. 1584 - 2016-07-01 Fixed bug#[11248](http://bugs.otrs.org/show_bug.cgi?id=11248) - FollowUp handling on internal mails does not work at all times. 1585 - 2016-07-01 Fixed bug#[12124](http://bugs.otrs.org/show_bug.cgi?id=12124) - Usability bug - Attributes in Stats are not shown like in 4. 1586 - 2016-06-30 Improved debug output of Maint::PostMaster::Read. 1587 - 2016-06-27 Fixed bug#[11986](http://bugs.otrs.org/show_bug.cgi?id=11986) - Wrong class paramenter for Admin Menu in Navbar. 1588 - 2016-06-27 Fixed bug#[12097](http://bugs.otrs.org/show_bug.cgi?id=12097) - Ticket responses with non-breaking whitespace cause PostgreSQL database error. 1589 - 2016-06-27 Fixed bug#[11596](http://bugs.otrs.org/show_bug.cgi?id=11596) - Invalid byte sequence for encoding "UTF8": 0xa0 PostgreSQL. 1590 - 2016-06-27 Fixed bug#[10970](http://bugs.otrs.org/show_bug.cgi?id=10970) - byte sequence errors on notifications. 1591 - 2016-06-27 Followup for bug#[12078](http://bugs.otrs.org/show_bug.cgi?id=12078) - Change wording for better translation, thanks to Balázs Úr. 1592 - 2016-06-24 Don't write error log entry on first LDAP user login, thanks to Pawel Boguslawski. 1593 - 2016-06-24 Fixed bug#[9000](http://bugs.otrs.org/show_bug.cgi?id=9000) - shm errors on OTRS server startup. 1594 - 2016-06-23 Fixed bug#[11981](http://bugs.otrs.org/show_bug.cgi?id=11981) - GenericTicketConnector ignoring "<ContentSearch>OR</ContentSearch>" in full text search. 1595 1596# 5.0.11 2016-06-28 1597 - 2016-08-03 Updated translations, thanks to all translators. 1598 - 2016-06-22 Updated translations, thanks to all translators. 1599 - 2016-06-22 Fixed bug#[12143](http://bugs.otrs.org/show_bug.cgi?id=12143) - TicketSearch: if you filter a search attribute and then select 'all', the search screen disappear. 1600 - 2016-06-21 Fixed bug#[12114](http://bugs.otrs.org/show_bug.cgi?id=12114) - Reply to an outbound email-internal may fail to be classified as email-internal. 1601 - 2016-06-21 Fixed bug#[12100](http://bugs.otrs.org/show_bug.cgi?id=12100) - Error Premature end of script headers: index.pl when using long URL. 1602 - 2016-06-20 Improved performance of CustomerGroup::GroupMemberList(), thanks to Thorsten Eckel. 1603 - 2016-06-17 Fixed bug#[11920](http://bugs.otrs.org/show_bug.cgi?id=11920) - Activity Dialogs will not translated. 1604 - 2016-06-15 Fixed bug#[12131](http://bugs.otrs.org/show_bug.cgi?id=12131) - Parameter --with-header does not work. 1605 - 2016-06-15 Fixed bug#[12088](http://bugs.otrs.org/show_bug.cgi?id=12088) - Possible race condition in scheduler worker daemon. 1606 - 2016-06-14 Fixed bug#[11848](http://bugs.otrs.org/show_bug.cgi?id=11848) - Generic agent don't set pending time without new pending state. 1607 - 2016-06-14 Fixed bug#[11816](http://bugs.otrs.org/show_bug.cgi?id=11816)(PR#940) - Ticket::Service::KeepChildren parameter - invalid Parent Service. 1608 - 2016-06-13 Fixed bug#[12078](http://bugs.otrs.org/show_bug.cgi?id=12078) - AdminCustomerUser timeout because of too many customer users. 1609 - 2016-06-13 Faster new stat add operation, thanks to Pawel Boguslawski. 1610 - 2016-06-09 Fixed bug#[12129](http://bugs.otrs.org/show_bug.cgi?id=12129) - Process Management: Ticket locks even when is not needed, thanks to Thorsten Eckel. 1611 - 2016-06-09 Fixed bug#[12128](http://bugs.otrs.org/show_bug.cgi?id=12128) - Can not store 0 in Admin Customer screen, thanks to Renée Bäcker. 1612 - 2016-06-09 Fixed bug#[12116](http://bugs.otrs.org/show_bug.cgi?id=12116) - Tooltip error messages in combination with modern input fields. 1613 - 2016-06-09 Fixed performance issue in PermissionUserGet(), thanks to Thorsten Eckel. 1614 - 2016-06-06 Fixed bug#[12122](http://bugs.otrs.org/show_bug.cgi?id=12122) - Wrong offset in substr function, ForeignKeyCreate function. 1615 - 2016-06-05 Add CustomerCompanyName Column to Dashboard and CIC, thanks to Ernst Oudhof. 1616 - 2016-06-04 Fixed bug#[12094](http://bugs.otrs.org/show_bug.cgi?id=12094) - Stats matrix with month columns and year rows gets first row wrong. 1617 - 2016-06-03 Fixed bug#[12110](http://bugs.otrs.org/show_bug.cgi?id=12110) - ACL Queue limitation not working in CustomerTicketProcess, thanks to Thorsten Eckel. 1618 - 2016-06-03 Added support for fractional timeunits in GenericInterface TicketConnector, thanks to Jonas Wanninger. 1619 - 2016-06-03 Fixed bug#[12085](http://bugs.otrs.org/show_bug.cgi?id=12085) - CIC search links don't work when customer login contains parentheses. 1620 - 2016-06-23 Fixed Internal Server Error on attachment removal page reload, thanks to Pawel Boguslawski. 1621 - 2016-06-03 Fixed bug#[9241](http://bugs.otrs.org/show_bug.cgi?id=9241) - Ticket searching in GenericAgent not working as expected. 1622 - 2016-06-03 Fixed bug#[8761](http://bugs.otrs.org/show_bug.cgi?id=8761) - OTRS doesn't recognize URLs which contain nested URLs. 1623 - 2016-06-02 Fixed bug#[11775](http://bugs.otrs.org/show_bug.cgi?id=11775) - Link search term preserved when target object is changed. 1624 - 2016-06-01 Fixed bug#[12093](http://bugs.otrs.org/show_bug.cgi?id=12093) - OTRS Modern reply field issue. 1625 - 2016-05-27 Fixed bug#[12005](http://bugs.otrs.org/show_bug.cgi?id=12005) - Daemon / Scheduler will not run commands. 1626 - 2016-05-27 Fixed bug#[12074](http://bugs.otrs.org/show_bug.cgi?id=12074) - Redundant and confusing code in Kernel/System/TemplateGenerator.pm. 1627 - 2016-05-27 Fixed bug#[12018](http://bugs.otrs.org/show_bug.cgi?id=12018) - HTML body not retrieved on by GI operation TicketGet (Added HTMLBodyAsAttachment parameter to retrieve is as an attachment). 1628 - 2016-05-27 Fixed dynamic field backend POD, Thanks to Thorsten Eckel. 1629 - 2016-05-27 Fixed bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic. 1630 - 2016-05-25 Fixed bug#[12099](http://bugs.otrs.org/show_bug.cgi?id=12099) - Passing parameters to CustomerTicketMessage doesn't work correctly. 1631 - 2016-05-23 Added debugging switch for AJAX errors. Set Frontend::AjaxDebug to 1 in order to see more details in case of any "error during ajax communication" errors. 1632 - 2016-05-21 Fixed bug#[12012](http://bugs.otrs.org/show_bug.cgi?id=12012) - JSON Response contains all Dynamic Fields in Article response. 1633 - 2016-05-20 Fixed bug#[12069](http://bugs.otrs.org/show_bug.cgi?id=12069) - enabling/disabling Article Filter show wrong article. 1634 - 2016-05-19 7 Day Stats performance optimizations, thanks to Pawel Boguslawski. 1635 - 2016-05-20 Fixed bug#[12087](http://bugs.otrs.org/show_bug.cgi?id=12087) - AdminTemplate loses HTML tags. 1636 - 2016-05-20 Fixed bug#[8153](http://bugs.otrs.org/show_bug.cgi?id=8153) - When configuration area is not activated, it is still editable. 1637 - 2016-05-20 Fixed bug#[12084](http://bugs.otrs.org/show_bug.cgi?id=12084) - Missing day names from 7 Day Stat. 1638 - 2016-05-20 Fixed bug#[12066](http://bugs.otrs.org/show_bug.cgi?id=12066) - Hamburger icon shows up unwanted. 1639 - 2016-05-19 Followup for bug#[9950](http://bugs.otrs.org/show_bug.cgi?id=9950) - Ticket Split takes uses system address as the customer. 1640 - 2016-05-15 Added possibility to sign and/or encrypt ticket notifications. 1641 - 2016-05-13 Fixed bug#[12045](http://bugs.otrs.org/show_bug.cgi?id=12045) - Not possible to create a Ticket using TransitionAction::TicketCreate with Owner instead of OwnerID. 1642 - 2016-05-12 Fixed bug#[12062](http://bugs.otrs.org/show_bug.cgi?id=12062) - From field with dot is filled with spaces. 1643 - 2016-05-12 Fixed bug#[9345](http://bugs.otrs.org/show_bug.cgi?id=9345) - OTRS exceeds 998 character limit in References Line of E-Mail Header. 1644 - 2016-05-12 Fixed bug#[12061](http://bugs.otrs.org/show_bug.cgi?id=12061) - Secure::DisableBanner is ignored in Notification Mail. 1645 - 2016-05-12 Fixed bug#[12058](http://bugs.otrs.org/show_bug.cgi?id=12058) - Attribute CreatedQueues and CreatedQueueIDs in dashboard widget does not work. 1646 1647# 5.0.10 2016-05-17 1648 - 2016-05-11 Updated translations, thanks to all translators. 1649 - 2016-05-11 Re-added missing console command Dev::Tools::GenericInterface::DebugRead, thanks to Rolf Schmidt. 1650 - 2016-05-10 Updated translations, thanks to all translators. 1651 - 2016-05-09 Fixed bug#[12053](http://bugs.otrs.org/show_bug.cgi?id=12053) - Use of uninitialized value $ModuleDirectory in concatenation (.) or string. 1652 - 2016-05-04 Fixed bug#[12040](http://bugs.otrs.org/show_bug.cgi?id=12040) - Emails are incorrectly attached to tickets. 1653 - 2016-05-04 Fixed bug#[12044](http://bugs.otrs.org/show_bug.cgi?id=12044) - PostMaster process crashed if a non existent ticket type is set via PostMaster filter. 1654 - 2016-05-04 Fixed bug#[12031](http://bugs.otrs.org/show_bug.cgi?id=12031) - SubSelected class not applied to My Tickets in CustomerTicketOverview Navigation. 1655 - 2016-05-04 Fixed bug#[12048](http://bugs.otrs.org/show_bug.cgi?id=12048) - error message with HTML <br> code. 1656 - 2016-05-04 Fixed bug#[12049](http://bugs.otrs.org/show_bug.cgi?id=12049) - Encoding problems in REST transport. 1657 - 2016-04-29 Fixed bug#[11614](http://bugs.otrs.org/show_bug.cgi?id=11614) - LDAP Auth loses Agent-Group relationships every 2nd login. 1658 - 2016-04-29 Fixed bug#[12036](http://bugs.otrs.org/show_bug.cgi?id=12036) - Escalation Notification % does not work for short intervals. 1659 - 2016-04-29 Fixed bug#[12033](http://bugs.otrs.org/show_bug.cgi?id=12033) - Wrong value selected automatically for Responsible in Bulk action.. 1660 - 2016-04-29 Fixed bug#[12039](http://bugs.otrs.org/show_bug.cgi?id=12039) - Wrong default article type in reply. 1661 - 2016-04-27 Fixed bug#[11783](http://bugs.otrs.org/show_bug.cgi?id=11783) - EscalationsCheck alwasy triggers every Event. 1662 - 2016-04-26 Improved the way user last used zoom view type is stored for Timeline view in OTRS Business Solution™. 1663 - 2016-04-25 Fixed bug#[11729](http://bugs.otrs.org/show_bug.cgi?id=11729) - FAQ zoom elements are not collapsed correctly in IE if iframes are empty. 1664 - 2016-04-22 Fixed bug#[12017](http://bugs.otrs.org/show_bug.cgi?id=12017) - Modernized forms do not work as exspected in conjunction with ACLs. 1665 - 2016-04-22 Fixed bug#[12009](http://bugs.otrs.org/show_bug.cgi?id=12009) - Request-URI Too Large The requested URL's length exceeds the capacity limit for this server. 1666 - 2016-04-22 Fixed bug#[12015](http://bugs.otrs.org/show_bug.cgi?id=12015) - FollowUpArticleTypeCheck.pm never fulfilled / check if current sender is customer (do nothing). 1667 - 2016-04-21 Added package verification information to Admin::Package::List console command, use bin/otrs.Console.pl Admin::Package::List --show-verification-info (to show package verification information) or bin/otrs.Console.pl Admin::Package::List --show-verification-info --delete-verification-cache (to show package verification information deleting the cache before). 1668 - 2016-04-15 Fixed bug#[12008](http://bugs.otrs.org/show_bug.cgi?id=12008) - Problem with UTF-8 argument passed to otrs.Console.pl. 1669 - 2016-04-15 Fixed bug#[11171](http://bugs.otrs.org/show_bug.cgi?id=11171) - Missing translation entries. 1670 - 2016-04-15 Fixed bug#[11996](http://bugs.otrs.org/show_bug.cgi?id=11996) - AgentCustomerSearch causes log errors. 1671 - 2016-04-15 Fixed bug#[11430](http://bugs.otrs.org/show_bug.cgi?id=11430) - (Ticket )Cache won't get updated on DynamicField ValueDelete. 1672 - 2016-04-15 Fixed bug#[11994](http://bugs.otrs.org/show_bug.cgi?id=11994) - Activating PreferencesGroups###CSVSeparator triggers internal server error. 1673 - 2016-04-15 Fixed bug#[11992](http://bugs.otrs.org/show_bug.cgi?id=11992) - Cannot add or update a child row: a foreign key constraint fails when saving customer user theme. 1674 - 2016-04-12 Fixed bug#[11749](http://bugs.otrs.org/show_bug.cgi?id=11749) - Customer Search: attributes can't add with '+'. 1675 - 2016-04-08 Fixed bug#[11921](http://bugs.otrs.org/show_bug.cgi?id=11921) - Wrong attachment is deleted if deleting from multiple attachments from template in new ticket. 1676 - 2016-04-08 Fixed bug#[11917](http://bugs.otrs.org/show_bug.cgi?id=11917) - Generic Interface does show empty/wrong results when a space (+) is used with in the name. 1677 - 2016-04-08 Make out of office message configurable (setting OutOfOfficeMessageTemplate). 1678 - 2016-04-08 Improve X-Mailer email header if Secure::DisableBanner is active to avoid the mail being classified as SPAM, thanks to Renée Bäcker. 1679 - 2016-04-08 Fixed bug#[11982](http://bugs.otrs.org/show_bug.cgi?id=11982) - Follow-up: Labels overlap each other also on line charts. 1680 - 2016-04-08 Fixed bug#[11970](http://bugs.otrs.org/show_bug.cgi?id=11970) - Kill all sessions button text too long for button. 1681 - 2016-04-08 Fixed bug#[11990](http://bugs.otrs.org/show_bug.cgi?id=11990) - Kernel/Config/ files matching regex .pm may throw an error while loading. 1682 - 2016-04-08 Fixed bug#[11842](http://bugs.otrs.org/show_bug.cgi?id=11842) - Restful API with data type Boolean. 1683 - 2016-04-08 Fixed bug#[4640](http://bugs.otrs.org/show_bug.cgi?id=4640) - Wrong variable <OTRS_CUSTOMER_REALNAME> in Auto Responses. 1684 - 2016-04-06 Fixed bug#[11975](http://bugs.otrs.org/show_bug.cgi?id=11975) - Use of uninitialized value $NotUseTag in /opt/otrs/Kernel/System/Package.pm. 1685 - 2016-04-05 Fixed bug#[11918](http://bugs.otrs.org/show_bug.cgi?id=11918) - Placement of activities and other elements shifted. 1686 - 2016-04-05 Fixed bug#[11980](http://bugs.otrs.org/show_bug.cgi?id=11980) - Priority sorting in dashboard widgets not working for a custom column. 1687 - 2016-04-04 Fixed bug#[11973](http://bugs.otrs.org/show_bug.cgi?id=11973) - Mapping backend "Simple" can't get initialized multiple times. Thanks to Thorsten Eckel. 1688 - 2016-04-04 Fixed bug#[11353](http://bugs.otrs.org/show_bug.cgi?id=11353) - Not able to filter for CustomerID with brackets () at TicketViews. 1689 - 2016-04-04 Fixed bug#[11982](http://bugs.otrs.org/show_bug.cgi?id=11982) - Labels overlap each other on stacked area charts. 1690 - 2016-04-04 Fixed bug#[11978](http://bugs.otrs.org/show_bug.cgi?id=11978) - Something missing from PreferencesGroups###TicketOverviewFilterSettings description. 1691 - 2016-04-04 Fixed bug#[11979](http://bugs.otrs.org/show_bug.cgi?id=11979) - When OpenMainMenuOnHover is disabled, overlays open twice. 1692 - 2016-04-04 Fixed bug#[939](http://bugs.otrs.org/show_bug.cgi?id=939) - Change title to another text to distinguish it in other languages. 1693 - 2016-04-04 Fixed bug#[11948](http://bugs.otrs.org/show_bug.cgi?id=11948) - Dest preselect by URI in CustomerTicketMessage. 1694 - 2016-04-04 Fixed bug#[11966](http://bugs.otrs.org/show_bug.cgi?id=11966) - Creation of new LDAP-Users not working with GoogleAuthenticator activated. 1695 - 2016-03-30 Fixed bug#[11922](http://bugs.otrs.org/show_bug.cgi?id=11922) - Notification to non RealCustomer. 1696 1697# 5.0.9 2016-04-05 1698 - 2016-03-30 Updated translations, thanks to all translators. 1699 - 2016-03-28 Fixed bug#[11957](http://bugs.otrs.org/show_bug.cgi?id=11957) - Inform agents not working, the agent who is different to owner not received notification. 1700 - 2016-03-22 Fixed bug#[11836](http://bugs.otrs.org/show_bug.cgi?id=11836) - Pending date selection impossible due ACL limitation. 1701 - 2016-03-22 Fixed bug#[11956](http://bugs.otrs.org/show_bug.cgi?id=11956) - locked tickets for invalid users are not shown in support data collector. 1702 - 2016-03-22 Fixed bug#[11954](http://bugs.otrs.org/show_bug.cgi?id=11954) - Can't handle double quotes as option value in modernized InputFields, thanks to Thorsten Eckel. 1703 - 2016-03-22 Fixed bug#[11944](http://bugs.otrs.org/show_bug.cgi?id=11944) - Inline images possible although image functionality is disabled. 1704 - 2016-03-21 Fixed bug#[11067](http://bugs.otrs.org/show_bug.cgi?id=11067) - Using a filter breaks the role - agent allocation in the admin interface. 1705 - 2016-03-18 Fixed bug#[11952](http://bugs.otrs.org/show_bug.cgi?id=11952) - Generic Interface - TicketUpdate operation - DynamicFields not possible empty value. 1706 - 2016-01-15 Follow-up fix for bug#[11560](http://bugs.otrs.org/show_bug.cgi?id=11560) - Error for connection to cloud on OTRS in a network which outbound access is blocked. 1707 - 2016-03-18 Fixed bug#[11811](http://bugs.otrs.org/show_bug.cgi?id=11811) - Error processing mail with incorrectly encoded emoticons. 1708 - 2016-03-18 Fixed bug#[11939](http://bugs.otrs.org/show_bug.cgi?id=11939) - Ticket move permission problem. 1709 - 2016-03-18 Fixed bug#[11894](http://bugs.otrs.org/show_bug.cgi?id=11894) - Notification to agents with write permissions ignores user roles. 1710 - 2016-03-18 Fixed bug#[11930](http://bugs.otrs.org/show_bug.cgi?id=11930) - Error 500 when searching string that ends with "\" in AdminCustomerUser. 1711 - 2016-03-17 Fixed bug#[11937](http://bugs.otrs.org/show_bug.cgi?id=11937) - Error opening PackageManager. 1712 - 2016-03-14 Fixed bug#[11528](http://bugs.otrs.org/show_bug.cgi?id=11528) - Group Name like 'test::Support::1st Line' is not possible to use for group restrictions. 1713 - 2016-03-11 Fixed bug#[11324](http://bugs.otrs.org/show_bug.cgi?id=11324) - OTRS webservices TicketGet operation returns always all articles. 1714 - 2016-03-10 Fixed bug#[10117](http://bugs.otrs.org/show_bug.cgi?id=10117) - Filter in queue view for customer userID shows only customers from given backend. 1715 - 2016-03-10 Fixed bug#[7301](http://bugs.otrs.org/show_bug.cgi?id=7301) - Customer can reply to merged tickets, wrong ticket will be reopened. 1716 1717# 5.0.8 2016-03-15 1718 - 2016-03-09 Updated translations, thanks to all translators. 1719 - 2016-03-09 Fixed bug#[11560](http://bugs.otrs.org/show_bug.cgi?id=11560) - Error for connection to cloud on OTRS in a network which outbound access is blocked. 1720 - 2016-03-08 Fixed bug#[11893](http://bugs.otrs.org/show_bug.cgi?id=11893) - Pending reminder events not triggered if there are no valid pending auto states. 1721 - 2016-03-08 Fixed bug#[11840](http://bugs.otrs.org/show_bug.cgi?id=11840) - Inline images not displayed after ticket create via ProcessManagement. 1722 - 2016-03-08 Fixed bug#[11914](http://bugs.otrs.org/show_bug.cgi?id=11914) - Modernized InputField Dropdowns not working after AJAX reload. 1723 - 2016-03-06 Fixed bug#[11899](http://bugs.otrs.org/show_bug.cgi?id=11899) - Columns are stored multiple times in preferences. 1724 - 2016-03-04 Fixed bug#[11913](http://bugs.otrs.org/show_bug.cgi?id=11913) - Description in SysConfig breakes when you click 'more'. 1725 - 2016-03-03 Fixed bug#[9441](http://bugs.otrs.org/show_bug.cgi?id=9441) - Display of seconds after attachment upload. 1726 - 2016-03-03 Fixed bug#[11912](http://bugs.otrs.org/show_bug.cgi?id=11912) - Answer to email-internal is preset to email-external. 1727 - 2016-03-03 Fixed bug#[11791](http://bugs.otrs.org/show_bug.cgi?id=11791) - Can't use FullTextSearch with Russian words. 1728 - 2016-03-03 Fixed bug#[11754](http://bugs.otrs.org/show_bug.cgi?id=11754) - OwnerOnly is not respected in Dashboard Widget for Upcoming Events. 1729 - 2016-03-03 Fixed bug#[11526](http://bugs.otrs.org/show_bug.cgi?id=11526) - Some dropdowns in AgentTicketZoom do not use modernized input fields. 1730 - 2016-03-03 Fixed bug#[8188](http://bugs.otrs.org/show_bug.cgi?id=8188) - Disabled skins are still used. 1731 - 2016-03-03 Fixed bug#[6492](http://bugs.otrs.org/show_bug.cgi?id=6492) - Saving Search Templates. 1732 - 2016-03-03 Fixed bug#[11249](http://bugs.otrs.org/show_bug.cgi?id=11249) - EventsTicketCalendar: dynamic fields' value isn't translated for dropdown dynamic field type. 1733 - 2016-03-02 Fixed bug#[11877](http://bugs.otrs.org/show_bug.cgi?id=11877) - Closing AgentLinkObject popup throws JavaScript error in IE 11. 1734 - 2016-03-02 Fixed bug#[11839](http://bugs.otrs.org/show_bug.cgi?id=11839) - Generic Agent does not filter a value int text DF. 1735 - 2016-03-02 Fixed bug#[11745](http://bugs.otrs.org/show_bug.cgi?id=11745) - apostrophe in email can't be searched. 1736 - 2016-03-02 Fixed bug#[11873](http://bugs.otrs.org/show_bug.cgi?id=11873) - Click on disabled branches in modern inputs result provokes jquery errors. 1737 - 2016-03-02 Fixed bug#[11150](http://bugs.otrs.org/show_bug.cgi?id=11150) - Handling of dashboard widget names with special characters. 1738 - 2016-03-02 Fixed bug#[10117](http://bugs.otrs.org/show_bug.cgi?id=10117) - Filter in queue view for customer userID shows only customers from given backend. 1739 - 2016-03-02 Fixed bug#[11810](http://bugs.otrs.org/show_bug.cgi?id=11810) - <OTRS_TICKET_State> not translated to spanish when answering from AgentTicketZoom screen. 1740 - 2016-03-02 Fixed bug#[8154](http://bugs.otrs.org/show_bug.cgi?id=8154) - Uninstall button can be pressed twice. 1741 - 2016-03-01 Fixed bug#[11835](http://bugs.otrs.org/show_bug.cgi?id=11835) - Events Ticket Calendar disappears when EndTime before StartTime. 1742 - 2016-03-01 Fixed bug#[11901](http://bugs.otrs.org/show_bug.cgi?id=11901) - Process Configuration ist destroyed in IE11 if changing data in e.g. Activity popup. 1743 - 2016-03-01 Fixed bug#[11804](http://bugs.otrs.org/show_bug.cgi?id=11804) - Too much whitespace in AgentTicketCustomer popup. 1744 - 2016-03-01 Fixed bug#[11855](http://bugs.otrs.org/show_bug.cgi?id=11855) - Y-axis labels of TicketStats dashboard module cut off if more than 3 digits long. 1745 - 2016-03-01 Fixed bug#[11168](http://bugs.otrs.org/show_bug.cgi?id=11168) - Lost condition in AgentTicketSearch. 1746 - 2015-03-01 Fixed bug#[11116](http://bugs.otrs.org/show_bug.cgi?id=11116) - No Loading symbol while searching for customer. 1747 - 2016-03-01 Fixed bug#[11888](http://bugs.otrs.org/show_bug.cgi?id=11888) - Customer Information center closed ticket counter includes merged and removed. 1748 - 2016-03-01 Fixed bug#[11886](http://bugs.otrs.org/show_bug.cgi?id=11886) - ACL Action missing. 1749 - 2016-03-01 Fixed bug#[11854](http://bugs.otrs.org/show_bug.cgi?id=11854) - Using the spam button with a restricting ACL leads to useless error message, thanks to S7. 1750 - 2016-03-01 Fixed bug#[11220](http://bugs.otrs.org/show_bug.cgi?id=11220) - Highlighting broken for holiday dates in Calendar Datepicker. 1751 - 2016-03-01 Fixed bug#[11897](http://bugs.otrs.org/show_bug.cgi?id=11897) - Text in the Queue View is not translateable. 1752 - 2016-03-01 Fixed bug#[11900](http://bugs.otrs.org/show_bug.cgi?id=11900) - Browser zoom: Link page design broken. 1753 - 2016-03-01 Fixed bug#[11234](http://bugs.otrs.org/show_bug.cgi?id=11234) - Attachments lost due to filename collision in ArticleStorageFS. 1754 - 2016-03-01 Fixed bug#[11866](http://bugs.otrs.org/show_bug.cgi?id=11866) - Customer history destroys the customer information. 1755 - 2016-02-29 Fixed bug#[11874](http://bugs.otrs.org/show_bug.cgi?id=11874) - Restrict service based on state when posting a note. 1756 - 2016-02-29 Fixed bug#[11693](http://bugs.otrs.org/show_bug.cgi?id=11693) - Display issues with new style fields filters with many entries. 1757 - 2016-02-29 Fixed bug#[11757](http://bugs.otrs.org/show_bug.cgi?id=11757) - otrs.Console.pl Maint::Stats::Generate - language option not working. 1758 - 2016-02-29 Fixed bug#[11821](http://bugs.otrs.org/show_bug.cgi?id=11821) - Invisible fields are validated in ActivityDialogs. 1759 - 2016-02-29 Fixed bug#[11878](http://bugs.otrs.org/show_bug.cgi?id=11878) - Dashboard Widget Online removes menu bar if Italian language is set. 1760 - 2016-02-26 Fixed bug#[10303](http://bugs.otrs.org/show_bug.cgi?id=10303) - Created Date Not Available as a Dashboard Column. 1761 - 2016-02-26 Fixed bug#[11891](http://bugs.otrs.org/show_bug.cgi?id=11891) - Unit Tests fail if MIME::EncWords is installed. 1762 - 2016-02-23 Fixed bug#[11882](http://bugs.otrs.org/show_bug.cgi?id=11882) - Untraslatable string. 1763 - 2016-02-23 Fixed bug#[8971](http://bugs.otrs.org/show_bug.cgi?id=8971) - NewPhoneTicket toolbar button - does not check group settings, thanks to S7. 1764 - 2016-02-23 Fixed bug#[11179](http://bugs.otrs.org/show_bug.cgi?id=11179) - InformUser and InvolvedUser can be injected even if they are disabled in SysConfig. 1765 - 2016-02-23 Fixed bug#[11807](http://bugs.otrs.org/show_bug.cgi?id=11807) - Inconsistent key navigation in modernized input fields. 1766 - 2016-02-22 Fixed bug#[11862](http://bugs.otrs.org/show_bug.cgi?id=11862) - Ticket Notification Management - 'Send by default' has no impact. 1767 - 2016-02-18 Deprecated unused ObjectLockState package and gi_object_lock_state table. 1768 - 2016-02-15 Fixed bug#[11870](http://bugs.otrs.org/show_bug.cgi?id=11870) - Missing quoting in Layout::AgentQueueListOption(). 1769 1770# 5.0.7 2016-02-16 1771 - 2016-02-10 Updated translations, thanks to all translators. 1772 - 2016-02-08 Made both the Subject and Reference follow up checks optional, so that they can be turned off. 1773 - 2016-02-08 Add new config setting Package::AllowLocalModifications. If this setting is active, local modifications will not be highlighted as errors in the package manager and the support data collector. 1774 - 2016-02-04 Added a --quiet option to suppress console command output, thanks to Moritz Lenz. 1775 - 2016-02-01 Fixed bug#[11820](http://bugs.otrs.org/show_bug.cgi?id=11820) - Match on !~ "int" for external articles not enough. 1776 - 2016-02-01 Fixed bug#[11838](http://bugs.otrs.org/show_bug.cgi?id=11838) - New tabs opened from links in a sandboxed Iframe cannot execute JavaScript. 1777 - 2016-02-01 Fixed bug#[11829](http://bugs.otrs.org/show_bug.cgi?id=11829) - Main and ticket menu subentries disappear. 1778 - 2016-01-26 Fixed bug#[11827](http://bugs.otrs.org/show_bug.cgi?id=11827) - Invalid or missing default ticket type throws error in log. 1779 - 2016-01-25 Fixed bug#[11825](http://bugs.otrs.org/show_bug.cgi?id=11825) - Agent Notification Preferences cannot be set in AdminUser. 1780 - 2016-01-25 Added new button "Remove Quote" to richtext editor. 1781 - 2016-01-22 Fixed bug#[11813](http://bugs.otrs.org/show_bug.cgi?id=11813) - Changing agent email address disables his notifications preferences. 1782 - 2016-01-21 Fixed bug#[11818](http://bugs.otrs.org/show_bug.cgi?id=11818) - Missing required settings in default TicketConnecor SOAP yaml web service. 1783 - 2016-01-21 Fixed bug#[11817](http://bugs.otrs.org/show_bug.cgi?id=11817) - SLAID from TicketGet response Article has wrong cardinality in WSDL. 1784 - 2016-01-21 Fixed bug#[11803](http://bugs.otrs.org/show_bug.cgi?id=11803) - Got no ProcessEntityID or TicketID and ActivityDialogEntityID!. 1785 - 2016-01-21 Fixed bug#[6350](http://bugs.otrs.org/show_bug.cgi?id=6350) - Sort order in "Auto Responses <-> Queues", thanks to S7. 1786 - 2016-01-21 Fixed bug#[11802](http://bugs.otrs.org/show_bug.cgi?id=11802) - Customer user can get access to all ticket data. 1787 - 2016-01-19 Fixed bug#[11717](http://bugs.otrs.org/show_bug.cgi?id=11717) - Views with iFrames not scrollable on iOS. 1788 - 2016-01-15 Follow-up fix for bug#[11696](http://bugs.otrs.org/show_bug.cgi?id=11696) - Queue overview displays Queues with no avaible tickets. 1789 - 2016-01-15 Do not let customers know if other tickets exist or not (thanks to Renée Bäcker). 1790 - 2016-01-15 Fixed bug#[11786](http://bugs.otrs.org/show_bug.cgi?id=11786) - Reference of undefined variable in AgentTicketSearch. 1791 - 2016-01-15 Fixed bug#[11794](http://bugs.otrs.org/show_bug.cgi?id=11794) - Agent with quote in this name cannot list owner. 1792 - 2016-01-15 Fixed bug#[11801](http://bugs.otrs.org/show_bug.cgi?id=11801) - Default value "Lock after follow-up" changed in Queue Management. 1793 1794# 5.0.6 2016-01-19 1795 - 2016-01-13 Updated translations, thanks to all translators. 1796 - 2016-01-12 Fixed bug#[11798](http://bugs.otrs.org/show_bug.cgi?id=11798) - HTML preview on Ticket Notification is broken. 1797 - 2016-01-12 Improved OTRS Business Solution™ availability check to be performed only on already upgraded systems. 1798 - 2016-01-12 Fixed bug#[11793](http://bugs.otrs.org/show_bug.cgi?id=11793) - Wrong subgroup for agent preference settings. 1799 - 2016-01-12 Fixed bug#[11728](http://bugs.otrs.org/show_bug.cgi?id=11728) - Dashboard Widget: Attributes OwnerIDs is not working. 1800 - 2016-01-11 Updated CKEditor to version 4.5.6. 1801 - 2016-01-10 Added Hungarian notification event messages, thanks to Balazs Ur. 1802 - 2016-01-08 Fixed a bug where chat message times would not include user time zone information. 1803 - 2016-01-07 Fixed bug#[11755](http://bugs.otrs.org/show_bug.cgi?id=11755) - PGP MIME signed email with long lines does not verify signature correctly. 1804 - 2016-01-07 Slightly improved fatal error screen. 1805 - 2016-01-04 Added new Thai translation. 1806 - 2015-12-22 Fixed bug#[10969](http://bugs.otrs.org/show_bug.cgi?id=10969) - Problem whith SMIME-Cert that is valid for more than one E-Mail-Address. 1807 - 2015-12-22 Fixed bug#[11764](http://bugs.otrs.org/show_bug.cgi?id=11764) - Wrong Ticket::Frontend::AgentTicketService###DefaultColumns subgroup. 1808 - 2015-12-22 Fixed bug#[11765](http://bugs.otrs.org/show_bug.cgi?id=11765) - Wrong Sysconfig descriptions in Kernel/Config/Files/Ticket.xml. 1809 - 2015-12-22 Improved support for Hungarian, thanks to Balazs Ur. 1810 - 2015-12-17 Fixed bug#[11759](http://bugs.otrs.org/show_bug.cgi?id=11759) - AgentStats does not work if you try to configure the x-axis of an ITSMConfigItem statistic. 1811 - 2015-12-16 Fixed bug#[11628](http://bugs.otrs.org/show_bug.cgi?id=11628) - DynamicField - BaseSelect.pm - missing check of DF in parameter Template in method "EditFieldValueGet". 1812 - 2015-12-16 Fixed bug#[11696](http://bugs.otrs.org/show_bug.cgi?id=11696) - Queue overview displays Queues with no avaible tickets. 1813 - 2015-12-16 Fixed bug#[9038](http://bugs.otrs.org/show_bug.cgi?id=9038) - Default Ticket Type in Emails..... 1814 - 2015-12-16 Fixed bug#[11695](http://bugs.otrs.org/show_bug.cgi?id=11695) - Inconsistency with the sorting icon. 1815 - 2015-12-16 Fixed bug#[8760](http://bugs.otrs.org/show_bug.cgi?id=8760) - digest algorithm SHA1 is hardcoded in PGP/MIME signed messages. 1816 - 2015-12-16 Fixed bug#[3688](http://bugs.otrs.org/show_bug.cgi?id=3688) - Emails to a "deeply merged" ticket are added to the wrong ticket. 1817 - 2015-12-15 Fixed bug#[3785](http://bugs.otrs.org/show_bug.cgi?id=3785) - issuing cron jobs include backup files from them. 1818 - 2015-12-15 Fixed bug#[8828](http://bugs.otrs.org/show_bug.cgi?id=8828) - No embedded images in autoresponses. 1819 - 2015-12-15 Fixed bug#[7730](http://bugs.otrs.org/show_bug.cgi?id=7730) - Security: Notification Tags can be used to display critical data in Answers. 1820 - 2015-12-15 Fixed bug#[11373](http://bugs.otrs.org/show_bug.cgi?id=11373) - CustomerID in AgentTicketPhone accepts any value, thanks to S7. 1821 - 2015-12-15 Fixed bug#[10883](http://bugs.otrs.org/show_bug.cgi?id=10883) - Do not hardcode X-Frame-Options: SAMEORIGIN. 1822 - 2015-12-15 Fixed bug#[11182](http://bugs.otrs.org/show_bug.cgi?id=11182) - otrs.SyncLDAP2DB.pl produces invalid SQL statements. 1823 - 2015-12-15 Fixed bug#[11705](http://bugs.otrs.org/show_bug.cgi?id=11705) - Ticket filters are displayed incorrectly. 1824 - 2015-12-14 Fixed bug#[7708](http://bugs.otrs.org/show_bug.cgi?id=7708) - Only 400 agents available in AdminUser. 1825 - 2015-12-14 Fixed bug#[11406](http://bugs.otrs.org/show_bug.cgi?id=11406) - Values of a dynamic field of type multiselect are not shown in dashoard ticket calendar. 1826 - 2015-12-14 Fixed bug#[11286](http://bugs.otrs.org/show_bug.cgi?id=11286) - Default-Value "X-Envelope-To" instead of "Envelope-To" in PostmasterX-Header. 1827 - 2015-12-14 Fixed bug#[11738](http://bugs.otrs.org/show_bug.cgi?id=11738) - Generate Support Bundle throws errors when HTTPS is used as HTTPTYPE. 1828 - 2015-12-14 Fixed bug#[10510](http://bugs.otrs.org/show_bug.cgi?id=10510) - Problem sending attachments with wrong mime type. 1829 - 2015-12-14 Fixed bug#[11722](http://bugs.otrs.org/show_bug.cgi?id=11722) - Undefined for undefined variable at requesting LostPasswordToken, thanks to Norihiro Tanaka. 1830 - 2015-12-14 Fixed bug#[11733](http://bugs.otrs.org/show_bug.cgi?id=11733) - Field details in activity dialogs are not correctly loaded if they contain single quotes. 1831 - 2015-12-11 Fixed bug#[11667](http://bugs.otrs.org/show_bug.cgi?id=11667) - Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout. 1832 1833# 5.0.5 2015-12-15 1834 - 2015-12-08 Updated translations, thanks to all translators. 1835 - 2015-12-08 Fixed bug#[11721](http://bugs.otrs.org/show_bug.cgi?id=11721) - $Self->{Debug} is not passed to frontend modules. 1836 - 2015-12-07 Fixed bug#[10266](http://bugs.otrs.org/show_bug.cgi?id=10266) - Time Units can not be displayed and used in process Activity Dialogues. 1837 - 2015-12-04 Follow-up fix for bug#[11625](http://bugs.otrs.org/show_bug.cgi?=11625) - Daemon tasks error messages does not show the task name. 1838 - 2015-12-04 Fixed bug#[11652](http://bugs.otrs.org/show_bug.cgi?id=11652) - Jobs from the GenericAgent Config file use wrong ticket limit. 1839 - 2015-12-04 Fixed bug#[11680](http://bugs.otrs.org/show_bug.cgi?id=11680) - Error in support data collector. 1840 - 2015-12-03 Fixed bug#[11666](http://bugs.otrs.org/show_bug.cgi?id=11666) - Problem Creating DynamicField For Article and Including It on an Activity Window. 1841 - 2015-12-03 Fixed bug#[11712](http://bugs.otrs.org/show_bug.cgi?id=11712) - Sysconfig validation fills newly added field with default value. 1842 - 2015-12-03 Fixed bug#[8511](http://bugs.otrs.org/show_bug.cgi?id=8511) - TemplateGenerator.pm - Use of uninitialized value in substitution iterator at 1028. 1843 - 2015-12-02 Fixed bug#[11096](http://bugs.otrs.org/show_bug.cgi?id=11096) - action URL overwrites permission settings thanks to S7. 1844 - 2015-12-02 Fixed bug#[11709](http://bugs.otrs.org/show_bug.cgi?id=11709) - In move notification <OTRS_CUSTOMER_BODY> is replaced with ticket comment, not last customer body, thanks to S7. 1845 - 2015-12-02 Fixed bug#[11708](http://bugs.otrs.org/show_bug.cgi?id=11708) - Missing Ticket Escalation cron task. 1846 - 2015-11-30 Fixed bug#[11700](http://bugs.otrs.org/show_bug.cgi?id=11700) - IE is closing popup directly after opening it. 1847 - 2015-11-30 Fixed bug#[11686](http://bugs.otrs.org/show_bug.cgi?id=11686) - Signature Management does not keep an inserted image when editing the source HTML. 1848 - 2015-11-27 Fixed bug#[9074](http://bugs.otrs.org/show_bug.cgi?id=9074) - No owner restriction via ACL using Frontend -> Action. 1849 - 2015-11-27 Fixed bug#[11694](http://bugs.otrs.org/show_bug.cgi?id=11694) - Various errors in GenericTicketConnectorSOAP.wsdl file, thanks to Cyrille Bollu. 1850 - 2015-11-26 Fixed bug#[11692](http://bugs.otrs.org/show_bug.cgi?id=11692) - Typo in AdminNotificationEvent.tt (Attibutes). 1851 - 2015-11-26 Fixed bug#[11393](http://bugs.otrs.org/show_bug.cgi?id=11393) - ACL not hiding Process NavBar link when Type is Menu. 1852 - 2015-11-26 Fixed bug#[11574](http://bugs.otrs.org/show_bug.cgi?id=11574) - Dashboard - Queue - Attributes of the Widget are not used in the 'Tickets in my Service' view. 1853 - 2015-11-26 Fixed bug#[11605](http://bugs.otrs.org/show_bug.cgi?id=11605) - New ticket notification names are not translated in agent preferences. 1854 - 2015-11-26 Fixed bug#[9061](http://bugs.otrs.org/show_bug.cgi?id=9061) - Initial queues are set to "Ticket lock after follow-up: yes". 1855 - 2015-11-26 Fixed bug#[11663](http://bugs.otrs.org/show_bug.cgi?id=11663) - View type not saved to UserPreferences in AgentTicketZoom. 1856 - 2015-11-26 Fixed bug#[11688](http://bugs.otrs.org/show_bug.cgi?id=11688) - otrs.Console.pl Maint::Session::ListExpired shows wrong message. 1857 - 2015-11-25 Fixed bug#[9152](http://bugs.otrs.org/show_bug.cgi?id=9152) - Event based notification with attachments does not quote article content. 1858 1859# 5.0.4 2015-12-01 1860 - 2015-11-24 Updated translations, thanks to all translators. 1861 - 2015-11-24 Fixed bug#[11654](http://bugs.otrs.org/show_bug.cgi?id=11654) - Internal server error with limit 0 in out-of-office-dashboard. 1862 - 2015-11-24 Fixed bug where some special unicode characters (line terminators) were not correctly encoded to JSON. 1863 - 2015-11-24 Fixed bug#[11472](http://bugs.otrs.org/show_bug.cgi?id=11472) - Process Management: Activity Dialog configuration for Article field is default set to "Do not show field". 1864 - 2015-11-24 Fixed bug#[10931](http://bugs.otrs.org/show_bug.cgi?id=10931) - Reply to note does not use the origin note subject, thanks to S7. 1865 - 2015-11-23 Added the possibility to set notifications as mandatory. Agents will be forced to chose at least one method for such notifications on their preferences. 1866 - 2015-11-23 Fixed bug#[11677](http://bugs.otrs.org/show_bug.cgi?id=11677) - Stale entries in article_search table prevent ticket from being deleted. 1867 - 2015-11-20 Fixed bug#[11675](http://bugs.otrs.org/show_bug.cgi?id=11675) - A wrong cron schedule such as 2 2 31 2 * (Feb 31th) causes daemon to hang. 1868 - 2015-11-20 Fixed bug#[11647](http://bugs.otrs.org/show_bug.cgi?id=11647) - Ticket Notifications Broke when RichText is turned off. 1869 - 2015-11-20 Fixed bug#[10938](http://bugs.otrs.org/show_bug.cgi?id=10938) - Missing translation 'Linked As' in OTRS Interface. 1870 - 2015-11-20 Fixed bug#[11607](http://bugs.otrs.org/show_bug.cgi?id=11607) - charset string in body gets replaced. 1871 - 2015-11-20 Add possibility to XMLExecute command to only run pre or post SQL, thanks to Elias Probst. 1872 - 2015-11-19 Fixed bug#[11168](http://bugs.otrs.org/show_bug.cgi?id=11168) - Lost condition in AgentTicketSearch, thanks to Norihiro Tanaka. 1873 - 2015-11-18 Don't show warning about running otrs.Console.pl --allow-root as root as this changes the output stream. 1874 - 2015-11-17 Fixed bug#[7987](http://bugs.otrs.org/show_bug.cgi?id=7987) - Ticket dashboard modules not working with unlocked tickets attributes, thanks to S7. 1875 - 2015-11-16 Fixed bug#[11205](http://bugs.otrs.org/show_bug.cgi?id=11205) - Popup window height does not check for actual screen height. 1876 - 2015-11-16 Fixed bug#[11651](http://bugs.otrs.org/show_bug.cgi?id=11651) - All customers shown as invalid if using an LDAP backend. 1877 - 2015-11-13 Fixed bug#[11351](http://bugs.otrs.org/show_bug.cgi?id=11351) - S/Mime signed mails always show "Signature verified before!". 1878 - 2015-11-06 Fixed bug#[11348](http://bugs.otrs.org/show_bug.cgi?id=11348) - Error handling in AgentTicketForward. 1879 - 2015-11-12 Added dutch stopwords, thanks to Thomas Wouters. 1880 - 2015-11-11 Added translation strings form Kernel/Output/HTML/Templates/Standard sub-directories. 1881 - 2015-11-11 Fixed bug#[11642](http://bugs.otrs.org/show_bug.cgi?id=11642) - Console Command Dev::Tools::TranslationsUpdate skips nested .tt files when gather translation strings. 1882 - 2015-11-11 Fixed bug#[11641](http://bugs.otrs.org/show_bug.cgi?id=11641) - SchedulerDB TaskUnlockExpired() Need String! message.. 1883 - 2015-11-11 Set all OTRS Daemon cron tasks SysConfig settings to "Expert" ConfigLevel. 1884 1885# 5.0.3 2015-11-17 1886 - 2014-11-11 Updated translations, thanks to all translators. 1887 - 2015-11-11 Fixed bug#[11601](http://bugs.otrs.org/show_bug.cgi?id=11601) - OTRS 5 - 2fa and password change - error. 1888 - 2015-11-09 Fixed bug#[11511](http://bugs.otrs.org/show_bug.cgi?id=11511) - Text length for title is cut off after 50 characters. 1889 - 2015-11-09 Fixed bug#[11630](http://bugs.otrs.org/show_bug.cgi?id=11630) - Localization French. 1890 - 2015-11-09 Fixed bug#[11320](http://bugs.otrs.org/show_bug.cgi?id=11320) - Invalid customer user can update password. 1891 - 2015-11-09 Fixed bug#[11633](http://bugs.otrs.org/show_bug.cgi?id=11633) - When running the Maint::Database::Check before upgrading a confusing message appears. 1892 - 2015-11-09 Fixed bug#[11572](http://bugs.otrs.org/show_bug.cgi?id=11572) - Multiple responsive layout issues in AgentTicketCompose. 1893 - 2015-11-09 Fixed bug#[5509](http://bugs.otrs.org/show_bug.cgi?id=5509) - Wrong umlauts if bounce function is used. 1894 - 2015-11-09 Fixed bug#[11475](http://bugs.otrs.org/show_bug.cgi?id=11475) - Kernel::System::MailAccount::IMAP->Fetch() could delete unprocessed mails from server. 1895 - 2015-11-08 Fixed bug#[11592](http://bugs.otrs.org/show_bug.cgi?id=11592) - NotificationArticleType ignored at notification for customer. 1896 - 2015-11-08 Fixed bug#[11632](http://bugs.otrs.org/show_bug.cgi?id=11632) - TicketNotification, English is not always the default language. 1897 - 2015-11-06 Fixed bug#[9884](http://bugs.otrs.org/show_bug.cgi?id=9884) - Solution Time counts wrong on daylight time changes. 1898 - 2015-11-06 Follow-up fix for bug#[11586](http://bugs.otrs.org/show_bug.cgi?id=11586) - Cannot show collapsed view by default if config Ticket::Frontend::ZoomExpand is true. 1899 - 2015-11-06 Follow-up fix for bug#[11194](http://bugs.otrs.org/show_bug.cgi?id=11194) - Download button for dashboard stats visible even if no permissions for AgentStats exist. 1900 - 2015-11-06 Fixed bug#[10477](http://bugs.otrs.org/show_bug.cgi?id=10477) - Printing: numbering of article does not equal to the numbering of PDF. 1901 - 2015-11-05 Fixed bug#[11600](http://bugs.otrs.org/show_bug.cgi?id=11600) - Dynamic Field of type multiselect is not substituted correctly. 1902 - 2015-11-05 Fixed bug#[11340](http://bugs.otrs.org/show_bug.cgi?id=11340) - Broken value after copying values from DynamicField multiselect to multiselect during process transition action TicketCreate. 1903 - 2015-11-05 Fixed bug#[11625](http://bugs.otrs.org/show_bug.cgi?id=11625) - Daemon tasks error messages does not show the task name. 1904 - 2015-11-05 Fixed bug#[11492](http://bugs.otrs.org/show_bug.cgi?id=11492) - Stats do not honor the Ticket::Service::KeepChildren parameter. 1905 - 2015-11-05 Fixed bug#[11595](http://bugs.otrs.org/show_bug.cgi?id=11595) - Infinite notification loop caused by ArticleCustomerNotification. 1906 - 2015-11-05 Fixed bug#[11350](http://bugs.otrs.org/show_bug.cgi?id=11350) - Translation for string Created not working at Dashboard widget. 1907 - 2015-11-05 Fixed bug#[11269](http://bugs.otrs.org/show_bug.cgi?id=11269) - Admin Service: empty value for description field shows as () below the form field. 1908 - 2015-11-05 Fixed bug#[11468](http://bugs.otrs.org/show_bug.cgi?id=11468) - Using SVG images for Agent and Customer logo requires additional CSS. 1909 - 2015-11-05 Fixed bug#[11616](http://bugs.otrs.org/show_bug.cgi?id=11616) - \_DBGroupRoleGet will return incorrect permissions. 1910 - 2015-11-03 Fixed bug#[11565](http://bugs.otrs.org/show_bug.cgi?id=11565) - New article notification(star) and entry created for agent that creates the ticket. 1911 - 2015-11-03 Added possibility to search for console commands. Just use bin/otrs.Console.pl Help SearchTerm to search for commands similar to SearchTerm. 1912 - 2015-11-02 Fixed bug#[11558](http://bugs.otrs.org/show_bug.cgi?id=11558) - Empty Agent preferences tooltip in AdminNotificationEvent. 1913 1914# 5.0.2 2015-11-03 1915 - 2015-10-30 Fixed bug#[11608](http://bugs.otrs.org/show_bug.cgi?id=11608) - Console command Dev::Tools::TranslationsUpdate skips the first language. 1916 - 2015-10-30 Fixed bug#[11552](http://bugs.otrs.org/show_bug.cgi?id=11552) - No modernized input fields in the dashboard stat settings. 1917 - 2015-10-30 Fixed bug#[11575](http://bugs.otrs.org/show_bug.cgi?id=11575) - Logo overlaps toolbar when using slim skins. 1918 - 2015-10-30 Fixed bug#[11604](http://bugs.otrs.org/show_bug.cgi?id=11604) - AgentTicketForward is still using the old select fields style. 1919 - 2015-10-18 Updated translations, thanks to all translators. 1920 - 2015-10-27 Fixed richtext editor drag and drop functionality for images. 1921 - 2015-10-26 Fixed bug#[11559](http://bugs.otrs.org/show_bug.cgi?id=11559) - Can not upgrade user preferences for notification with DBUpdate-to-5.pl, thanks to Norihiro Tanaka. 1922 - 2015-10-23 Fixed bug#[11545](http://bugs.otrs.org/show_bug.cgi?id=11545) - When Phone or Email ticket created, runtime error. 1923 - 2015-10-22 Fixed bug#[11570](http://bugs.otrs.org/show_bug.cgi?id=11570) - Calling AgentStatisticsReports does not show the correct message when OpenMainMenuOnHover is disabled. 1924 - 2015-10-22 Fixed bug#[11553](http://bugs.otrs.org/show_bug.cgi?id=11553) - In some languages the buttons to create a statistics have diffrent heights. 1925 - 2015-10-22 Fixed bug#[11557](http://bugs.otrs.org/show_bug.cgi?id=11557) - Ticket Notifications in personal preferences is sorted badly. 1926 - 2015-10-20 Fixed LogObject call in InterfaceInstaller.pm. 1927 1928# 5.0.1 2015-10-20 1929 - 2015-10-19 Fixed bug#[11566](http://bugs.otrs.org/show_bug.cgi?id=11566) - Once per day notification setting is not honored if sendmail backend is used under certain circumstances. 1930 - 2015-10-16 Fixed bug#[11562](http://bugs.otrs.org/show_bug.cgi?id=11562) - Tickets with status 'pending auto close -/+' will be closed as usually, but a 'Ticket locked out' notification is send to agents. 1931 - 2015-10-15 Added new 'Unformatted' template for email notification method. 1932 - 2015-10-15 Fixed bug#[11556](http://bugs.otrs.org/show_bug.cgi?id=11556) - Searching in inputfields does not hide non-matching entries. 1933 - 2015-10-14 Updated CPAN module URI to version 1.69. 1934 - 2015-10-14 Updated CPAN module Text::Diff to version 1.43. 1935 - 2015-10-14 Updated CPAN module SOAP::Lite to version 1.19. 1936 - 2015-10-14 Updated CPAN module REST::Client to version 273. 1937 - 2015-10-14 Updated CPAN module PDF::API2 to version 2.025. 1938 - 2015-10-13 Updated translations, thanks to all translators. 1939 - 2015-10-13 Fix missing ticket cache clear after ticket merge, fixes Ticket#2015092442000716. 1940 - 2015-10-13 Updated CKEditor to version 4.5.4. 1941 - 2015-10-12 Fixed bug#[11535](http://bugs.otrs.org/show_bug.cgi?id=11535) - Listed message for disabled languages in ticket notification management, thanks to S7. 1942 - 2015-10-12 Fixed bug#[11519](http://bugs.otrs.org/show_bug.cgi?id=11519) - Old message in AgentTicketBounce, thanks to Norihiro Tanaka. 1943 - 2015-10-12 Fixed bug#[11510](http://bugs.otrs.org/show_bug.cgi?id=11510) - AgentTicketMove empty by sysconfig changes. 1944 - 2015-10-12 Fixed bug#[11255](http://bugs.otrs.org/show_bug.cgi?id=11255) - Forwarding Templates do not work with rich text disabled. 1945 - 2015-10-10 Fixed bug#[11260](http://bugs.otrs.org/show_bug.cgi?id=11260) - Missing translation escalation, thanks to S7. 1946 - 2015-10-09 Fixed bug#[11467](http://bugs.otrs.org/show_bug.cgi?id=11467) - ACL does not work with Dest Link in Customer::ModuleRegistration, thanks to S7. 1947 - 2015-10-09 Fixed bug#[11513](http://bugs.otrs.org/show_bug.cgi?id=11513) - Out of Office is missing in owner dropdown. 1948 - 2015-10-09 Fixed bug#[11530](http://bugs.otrs.org/show_bug.cgi?id=11530) - Some messages are not translatable, thanks to S7. 1949 - 2015-10-09 Fixed bug#[11544](http://bugs.otrs.org/show_bug.cgi?id=11544) - Missing Dynamic Field Name in container div class in Customer Interface. 1950 1951# 5.0.0.rc1 2015-10-13 1952 - 2015-10-08 Updated translations, thanks to all translators. 1953 - 2015-10-07 Fixed bug#[11541](http://bugs.otrs.org/show_bug.cgi?id=11541) - Wrong HTML quoted on text sending 2 or more notifications. 1954 - 2015-10-06 Updated CKEditor to version 4.5.3. 1955 - 2015-10-06 Updated qUnit to version 1.19.0. 1956 - 2015-10-06 Updated MomentJS to version 2.10.6. 1957 - 2015-10-06 Updated jQuery Validate to version 1.14.0. 1958 - 2015-10-06 Updated FullCalendar to version 2.4.0. 1959 - 2015-10-06 Updated d3 to verion 3.5.6. 1960 - 2015-10-06 Updated CanVG to version 1.4. 1961 - 2015-10-05 Fixed bug#[11517](http://bugs.otrs.org/show_bug.cgi?id=11517) - Error in password of customer user is blank with Oracle Database, thanks to Norihiro Tanaka. 1962 - 2015-10-05 Fixed bug#[11527](http://bugs.otrs.org/show_bug.cgi?id=11527) - Validation highlights wrong field. 1963 - 2015-10-05 Fixed bug#[11523](http://bugs.otrs.org/show_bug.cgi?id=11523) - Attachments from a selected template disappear when add another attachment. 1964 - 2015-10-05 Fixed bug#[11532](http://bugs.otrs.org/show_bug.cgi?id=11532) - Error messages generated by DBUpdate-to-5.pl. 1965 - 2015-10-05 Fixed bug#[11531](http://bugs.otrs.org/show_bug.cgi?id=11531) - uninitialized value $identifier in DBUpdate-to-5.pl. 1966 - 2015-10-03 Updated CPAN module Mozilla::CA to version 20150826. 1967 - 2015-10-03 Updated CPAN module MIME::Tools to version 5.507. 1968 - 2015-10-03 Updated CPAN module Locale::Codes to version 3.36. 1969 - 2015-10-02 Fixed bug#[11524](http://bugs.otrs.org/show_bug.cgi?id=11524) - HTMLUtils::Truncate() dies if string contains an utf8 character that needs more than 2 bytes. 1970 - 2015-10-02 Updated CPAN module HTTP::Headers to version 6.11. 1971 - 2015-10-02 Updated CPAN module Excel::Writer::XLSX to version 0.85. 1972 - 2015-10-02 Fixed bug#[11471](http://bugs.otrs.org/show_bug.cgi?id=11471) - Generic Agent: Select fields can not be unset. 1973 - 2015-10-01 Fixed bug#[11525](http://bugs.otrs.org/show_bug.cgi?id=11525) - Wrong HTML quoted on notification for ticket created from plain text email. 1974 - 2015-10-01 Fixed bug#[11486](http://bugs.otrs.org/show_bug.cgi?id=11486) - endless recursion if sub module of Layout is buggy. 1975 - 2015-09-30 Fixed bug#[11514](http://bugs.otrs.org/show_bug.cgi?id=11514) - Unable to use bulk action in mobile mode. 1976 - 2015-09-29 Fixed bug#[11516](http://bugs.otrs.org/show_bug.cgi?id=11516) - Pending time will be ignored in the console command for the pending auto close check. 1977 - 2015-09-29 Fixed bug#[11515](http://bugs.otrs.org/show_bug.cgi?id=11515) - Ticket notifications sends the content of the previous notification on the same event. 1978 - 2015-09-29 Fixed bug#[11507](http://bugs.otrs.org/show_bug.cgi?id=11507) - No ticket event notifications with out of office enabled, but not within ooO timeframe.. 1979 - 2015-09-29 Updated DejaVu fonts to version 2.35. 1980 - 2015-09-25 Stats::Dynamic::TicketList: Add 'NumberOfArticles' ticket attribute. Thanks to Elias Probst. 1981 - 2015-09-25 Fixed bug#[11078](http://bugs.otrs.org/show_bug.cgi?id=11078) - Extra newline is inserted in the text wrapping. 1982 - 2015-09-25 Fixed bug#[8220](http://bugs.otrs.org/show_bug.cgi?id=8220) - OutOfOffice does not check if end date is before start date. 1983 - 2015-09-25 Fixed bug#[11317](http://bugs.otrs.org/show_bug.cgi?id=11317) - When service is mandatory in customerfrontend - error occurred!. 1984 - 2015-09-25 Fixed bug#[11196](http://bugs.otrs.org/show_bug.cgi?id=11196) - "Created by" detail missing in PDF print. 1985 - 2015-09-25 Fixed bug#[11352](http://bugs.otrs.org/show_bug.cgi?id=11352) - Wrong behaviour of AdminCustomerUser::RunInitialWildcardSearch. 1986 - 2015-09-25 Fixed bug#[11496](http://bugs.otrs.org/show_bug.cgi?id=11496) - Search field shown even if type and service disabled. 1987 - 2015-09-25 Fixed bug#[11152](http://bugs.otrs.org/show_bug.cgi?id=11152) - Ending of daylight saving time caused system collapse. 1988 - 2015-09-25 Fixed bug#[11315](http://bugs.otrs.org/show_bug.cgi?id=11315) - subservice not apparent in overview when many services are in the list. 1989 - 2015-09-25 Fixed bug#[4661](http://bugs.otrs.org/show_bug.cgi?id=4661) - stored searches are lost after changing the username of an agent or customer. 1990 - 2015-09-25 Fixed bug#[11457](http://bugs.otrs.org/show_bug.cgi?id=11457) - Agent language preference select field is not translated. 1991 - 2015-09-24 Fixed bug#[11502](http://bugs.otrs.org/show_bug.cgi?id=11502) - DynamicField based ACLs does not work in AgentTicketPhoneCommon. 1992 1993# 5.0.0.beta5 2015-09-29 1994 - 2015-09-24 Updated translations, thanks to all translators. 1995 - 2015-09-23 Added SysConfig settings (Daemon::Log::STDOUT, Daemon::Log::STDERR) to control the redirection of standard streams to log files. 1996 - 2015-09-23 Added missing SysConfig setting (Daemon::Log::DaysToKeep) to customize the number of days to keep the otrs.Daemon.pl log files, default to 1 day. 1997 - 2015-09-23 Fixed otrs.Daemon.pl old log files delete, added mechanism to also delete current log files if they have no content. 1998 - 2015-09-23 Added '--force' option to otrs.Daemon.pl 'stop' action to reduce the time the main daemon waits for its child processes to stop (from 30 secs to 5 secs). 1999 - 2015-09-23 Added default values for statistic time field selections instead of max/min values. 2000 - 2015-09-23 Fixed bug#[10530](http://bugs.otrs.org/show_bug.cgi?id=10530) - HTML emails not properly displayed (parts missing). 2001 - 2015-09-22 Fixed bug#[11495](http://bugs.otrs.org/show_bug.cgi?id=11495) - AdminCustomerUser only shows the first 250 CustomerIDs in dropdown. 2002 - 2015-09-21 Fixed bug#[11470](http://bugs.otrs.org/show_bug.cgi?id=11470) - AgentPreferences shows "My Services" even when Ticket::Service is disabled. 2003 - 2015-09-21 Fixed bug#[11481](http://bugs.otrs.org/show_bug.cgi?id=11481) - AutoResponse will be sent altough it is set to invalid. 2004 - 2015-09-18 Fixed bug#[11441](http://bugs.otrs.org/show_bug.cgi?id=11441) - It is not possible to sort by Owner. 2005 - 2015-09-18 Added new console command to create customer companies, thanks to babafou. 2006 - 2015-09-18 Fixed bug#[10878](http://bugs.otrs.org/show_bug.cgi?id=10878) - bulk action for owner change: tickets are not locked. 2007 - 2015-09-18 Fixed bug#[11283](http://bugs.otrs.org/show_bug.cgi?id=11283) - Cropped upper part of the column filters. 2008 - 2015-09-18 Fixed bug#[10984](http://bugs.otrs.org/show_bug.cgi?id=10984) - Issues when adding customer users using "Customer user" link. 2009 - 2015-09-18 Fixed bug#[11112](http://bugs.otrs.org/show_bug.cgi?id=11112) - Number of affected tickets of GenericAgent job via web interface is limited hardcoded. 2010 - 2015-09-18 Fixed bug#[11307](http://bugs.otrs.org/show_bug.cgi?id=11307) - Reference to uninitialized value at change of sort order of search result in AgentTicketSearch. 2011 - 2015-09-18 Fixed bug#[11330](http://bugs.otrs.org/show_bug.cgi?id=11330) - LogModule::LogFile::Date creates log files ending in single digit. 2012 - 2015-09-17 Added the time zone support in the statistics for systems which use UTC as system time and with active TimeZoneUser feature. 2013 - 2015-09-17 Fixed bug#[11387](http://bugs.otrs.org/show_bug.cgi?id=11387) - TimeZoneUser setting not working within stats. 2014 - 2015-09-17 Fixed bug#[9744](http://bugs.otrs.org/show_bug.cgi?id=9744) - In 7 Day Stats, stats displayed in GMT. 2015 - 2015-09-16 Fixed a nasty JSON::XS crash on some platforms. 2016 - 2015-09-11 Fixed bug#[11462](http://bugs.otrs.org/show_bug.cgi?id=11462) - Article sort order not respected in Print. 2017 2018# 5.0.0.beta4 2015-09-15 2019 - 2015-09-09 Updated translations, thanks to all translators. 2020 - 2015-08-19 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC. 2021 - 2015-09-04 Improved modernized input fields to ignore accents when searching (thanks to Dusan Vuckovic). This will find México when you just search for Mexico. 2022 - 2015-09-02 Fixed bug#[11437](http://bugs.otrs.org/show_bug.cgi?id=11437) - Filter not available if Y-axis is not defined. 2023 - 2015-09-02 Fixed bug#[11321](http://bugs.otrs.org/show_bug.cgi?id=11321) - Translate is called twice on Months of Year. 2024 - 2015-09-01 Fixed bug#[11465](http://bugs.otrs.org/show_bug.cgi?id=11465) - New ticket notifications not working correctly. 2025 - 2015-08-31 Fixed bug#[11438](http://bugs.otrs.org/show_bug.cgi?id=11438) - Daemon not running. 2026 - 2015-08-31 Improved otrs.Daemon.pl PID detection mechanism. 2027 - 2015-08-31 Fixed bug#[11264](http://bugs.otrs.org/show_bug.cgi?id=11264) - Reducing article dropdown dynamic fields via ACL does not work. 2028 - 2015-08-31 Fixed bug#[11398](http://bugs.otrs.org/show_bug.cgi?id=11398) - Selecting a template in AgentTicketPhone (and likely other components) silently overrides existing content, losing data. 2029 - 2015-08-31 Fixed bug#[11435](http://bugs.otrs.org/show_bug.cgi?id=11435) - If opening navigation bar or sidebar in responsive mode, OTRS jumps back to the top of the window. 2030 - 2015-08-31 Fixed bug#[11460](http://bugs.otrs.org/show_bug.cgi?id=11460) - CustomerSearch fails for searches containing '\_'. 2031 - 2015-08-28 Added the new time scale values 'half-year(s)' and 'quarter(s)' and the possibility to select a upcoming relative time value for the statistic time field. 2032 - 2015-08-28 Fixed bug#[11450](http://bugs.otrs.org/show_bug.cgi?id=11450) - Modern input fields does not refresh correctly in Ticket Search. 2033 - 2015-08-28 Fixed bug#[11400](http://bugs.otrs.org/show_bug.cgi?id=11400) - Inconsistency in AgentTicketZoom and AgentTicketCompose. 2034 - 2015-08-28 Fixed bug#[11309](http://bugs.otrs.org/show_bug.cgi?id=11309) - Bug in Statistic Deletion. 2035 - 2015-08-28 Fixed bug#[8146](http://bugs.otrs.org/show_bug.cgi?id=8146) - Generate report in Chinese from command line. 2036 2037# 5.0.0.beta3 2015-09-01 2038 - 2015-08-25 Followup for bug#[9460](http://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber. 2039 - 2015-08-25 Fixed search dialog call from navigation bar. 2040 - 2015-08-25 Added new Galician translation, thanks to ARTURO MONDELO RUIZ-FALCO. 2041 - 2016-08-24 Changed Scheduler Cron task definition 'Params' attribute: from string to array. 2042 - 2015-08-21 Fixed bug#[11302](http://bugs.otrs.org/show_bug.cgi?id=11302) - Out of office data incorrect. 2043 - 2015-08-20 Fixed bug#[11405](http://bugs.otrs.org/show_bug.cgi?id=11405) - AgentTicketForward not possible to hide by ACL. 2044 - 2015-08-19 Fixed bug#[11440](http://bugs.otrs.org/show_bug.cgi?id=11440) - TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT). 2045 - 2015-08-19 Fixed bug#[11436](http://bugs.otrs.org/show_bug.cgi?id=11436) - Auto response will not generated. 2046 - 2015-08-19 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC. 2047 - 2015-08-18 Added transition action TicketArticleCreate capability to use current user information, if 'From' attribute is not defined, thanks to Jaroslav Balaz (Mühlbauer). 2048 - 2015-08-18 Fixed bug#[11279](http://bugs.otrs.org/show_bug.cgi?id=11279) - auto reply with DynamicFields from webservice. 2049 - 2015-08-18 Fixed bug#[11416](http://bugs.otrs.org/show_bug.cgi?id=11416) - incoming tickets might be assigned to wrong customer due to fuzzy e-mail address matching. 2050 - 2015-08-17 Added AgentTicketBulk screen capability load plugin modules. 2051 - 2015-08-13 Added switchable display of sender and recipients (realname or full field incl. email address) in ticket zoom for agent and customer interface. 2052 2053# 5.0.0.beta2 2015-08-18 2054 - 2015-08-10 Fixed bug#[11413](http://bugs.otrs.org/show_bug.cgi?id=11413) - Responsible list is not filled in AgentTicketResponsible. 2055 - 2015-08-10 Added funnel icon to "Filters" button on input fields when the list values is using a filter, thanks to Dusan Vuckovic (Mühlbauer).. 2056 - 2015-08-10 Added new parameter "ExpandFilters" to Layout::BuildSelection() to show input fields filters list by default when values list is shown, thanks to Dusan Vuckovic (Mühlbauer). 2057 - 2015-08-10 Fixed bug#[11429](http://bugs.otrs.org/show_bug.cgi?id=11429) - New input fields duplicate values show duplicate names when selected, thanks to Dusan Vuckovic (Mühlbauer). 2058 - 2015-08-07 Added support to activate filters by default in input fields, thanks to Dusan Vuckovic (Mühlbauer). 2059 - 2015-08-07 Fixed bug#[11427](http://bugs.otrs.org/show_bug.cgi?id=11427) - Wrong sorting for modernize input fields without a alphanumeric sorting, thanks to Dusan Vuckovic (Mühlbauer). 2060 - 2015-08-06 Removed external commands execution capability from scheduler daemon Cron tasks. 2061 - 2015-08-06 Added fetchmail wrapper. 2062 - 2015-08-05 Added possibility to execute otrs.Console.pl as root. 2063 - 2015-08-05 Added otrs.postmaster.pl for backwards compatibility. 2064 - 2015-08-05 Fixed bug#[11419](http://bugs.otrs.org/show_bug.cgi?id=11419) - Selection of multiple values of Multiselect DynamicFields in AgentTicketPhone is not possible due AJAX refresh, thanks to Dusan Vuckovic (Mühlbauer). 2065 - 2015-08-04 Fixed bug#[11420](http://bugs.otrs.org/show_bug.cgi?id=11420) - New input fields are wider that expected when they are in the sidebar. 2066 - 2015-08-04 Fixed bug#[11418](http://bugs.otrs.org/show_bug.cgi?id=11418) - Input fields in AgentTicketEmailOutbound are not consistent with other screens, thanks to Dusan Vuckovic (Mühlbauer). 2067 - 2015-08-03 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC. 2068 2069# 5.0.0.beta1 2015-08-04 2070 - 2015-07-17 Finished existing outbound element sorting for SOAP transport. Added graphical sorting functionality. 2071 - 2015-07-16 Added two factor authentication layer and google auth algorithm to agent and customer interface. 2072 - 2015-07-16 Switched to case insensitive sorting for select fields. 2073 - 2015-07-16 Modernized input fields, thanks to Dusan Vuckovic (Mühlbauer). 2074 - 2015-07-15 Added possibility of opening new process ticket screen with a preselected process to CustomerTicketProcess (taken from AgentTicketProcess). 2075 - 2015-07-13 Added possibility to define a time difference for pending states during ticket create or update, using the generic ticket connector (GenericInterface), thanks to Frederic Van Espen. 2076 - 2015-07-13 Updated CPAN module parent to version 0.234. 2077 - 2015-07-13 Updated CPAN module YAML to version 1.15. 2078 - 2015-07-13 Updated CPAN module XML::Parser::Lite to version 0.721. 2079 - 2015-07-13 Updated CPAN module XML::TreePP to version 0.43. 2080 - 2015-07-13 Updated CPAN module URI to version 1.68. 2081 - 2015-07-13 Updated CPAN module Text::CSV to version 1.33. 2082 - 2015-07-13 Updated CPAN module Selenium::Remote::Driver to version 0.26. 2083 - 2015-07-13 Updated CPAN module SOAP::Lite to version 1.14. 2084 - 2015-07-13 Updated CPAN module REST::Client to version 272. 2085 - 2015-07-13 Updated CPAN module Net::IMAP::Simple to version 1.2206. 2086 - 2015-07-13 Updated CPAN module Net::SSLGlue to version 1.054. 2087 - 2015-07-13 Updated CPAN module Net::HTTP to version 6.09. 2088 - 2015-07-13 Updated CPAN module Mozilla::CA to version 20141217. 2089 - 2015-07-13 Updated CPAN module MailTools to version 2.14. 2090 - 2015-07-13 Updated CPAN module MIME::Tools to version 5.506. 2091 - 2015-07-13 Updated CPAN module Locale::Codes to version 3.35. 2092 - 2015-07-13 Updated CPAN module Linux::Distribution to version 0.23. 2093 - 2015-07-13 Updated CPAN module libwww-perl to version 6.13. 2094 - 2015-07-13 Updated CPAN module JavaScript::Minifier to version 1.14. 2095 - 2015-07-13 Updated CPAN module Excel::Writer::XLSX to version 0.84. 2096 - 2015-07-13 Updated CPAN module Encode::Locale to version 1.05. 2097 - 2015-07-13 Updated CPAN module Email::Valid to version 1.196. 2098 - 2015-07-13 Updated CPAN module Algorithm::Diff to version 1.19_03. 2099 - 2015-07-10 Updated CPAN module CGI to version 4.21. 2100 - 2015-07-09 Added support for SOAP requests with chunked Transfer-Encoding, thanks to Frederic Van Espen. 2101 - 2015-07-09 Added possibility to add or change auto-increment columns during 'TABLE ALTER' SQL statements for PostgreSQL. 2102 - 2015-07-02 Removed external dependency to PDF::API2 by bundling it. Dropped HTML print view in favor of PDF. 2103 - 2015-06-30 Added OTRS Scheduler daemon task handlers for: generic agent, cron, and asynchronous executor tasks. 2104 - 2015-06-30 Ported OTRS Scheduler to the OTRS Daemon architecture. 2105 - 2015-06-30 Added OTRS Daemon sub-framework. 2106 - 2015-06-30 Added possibility to execute any method of any object asynchronously Kernel/System/AsynchronousExecutor. 2107 - 2015-06-30 Increased flexibility for time based generic agent jobs to be executed even each minute. 2108 - 2015-06-30 Added CronEvent wrapper Kernel/System/CronEvent. 2109 - 2015-06-29 Redesigned statistics GUI. 2110 - 2015-06-11 Added possibility to define read only SysConfig settings. 2111 - 2015-06-11 Added possibility to disable a Date/Time field (created with Layout object BuildDateSelection()). 2112 - 2015-06-10 Added possibility to show tickets from subqueues in AgenTicketQueue. 2113 Default on initial view is configurable (show or hide subqueue tickets). 2114 - 2015-06-08 Updated 7 day stats dashboard widget to use d3 instead of flot and removed flot completely. 2115 - 2015-06-08 Updated jQuery to 2.1.4; jQuery UI to 1.11.4; FontAwesome to 4.3.0; FullCalendar to 2.3.1, StackTrace to 0.6.4. 2116 - 2015-06-02 Updated jstree to version 3.1.1. 2117 - 2015-06-02 Ported all frontend modules to the ObjectManager. 2118 - 2015-06-01 Added the possibility to extract translation strings directly from Perl code. 2119 - 2015-05-27 Fixed wrong column types in PostgreSQL. 2120 - 2015-05-26 Added new function Kernel::System::HTMLUtils::HTMLTruncate(), to trim HTML strings without loosing the tag structure. 2121 - 2015-05-26 Added possibility to replace some removed tags in Kernel::System::HTMLUtils::Safety() with a custom string. 2122 - 2015-05-26 Added possibility to remove image tags in Kernel::System::HTMLUtils::Safety(). 2123 - 2015-05-18 Added storable wrapper /Kernel/System/Storable.pm. 2124 - 2015-05-18 Removed AutoConnectNo feature from DB.pm. 2125 - 2015-05-18 Added support for Gentoo/emerge in bin/otrs.CheckModules.pl, thanks to Elias Probst. 2126 - 2015-05-13 Removed support for IE8 and IE9. 2127 - 2015-05-12 Only show article accounted time if there is a nonzero value, thanks to Paweł Bogusławski. 2128 - 2015-05-12 Removed support for pre output filters. This can cause bad performance problems and can be replaced by post output filters that render their own templates instead. 2129 - 2015-05-08 Changed format for all successful messages in customer login screen, thanks to S7. 2130 - 2015-04-24 Added possibility to create a ticket without article in transition action "TicketCreate". 2131 - 2015-04-21 Improved performance of ticket merging in bulk action, thanks to Moritz Lenz. 2132 - 2015-04-21 Added support for multiple mirror databases (failsafe). 2133 - 2015-04-16 Added possibility to use list of TicketIDs (array reference) as a parameter for TicketSearch(). 2134 - 2015-04-13 Addition to fix of bug#[10712](http://bugs.otrs.org/show_bug.cgi?id=10712) - Incorrect utf8 in ZZZAuto.pm (via SysConfig) also for hash keys. 2135 - 2015-04-10 Support customer company data in ticket small overviews, thanks to Renée Bäcker. 2136 - 2015-04-10 Added searching for article flags, thanks to Moritz Lenz. 2137 - 2015-04-09 Added no match message for administration screens that use filters, thanks to S7. 2138 - 2015-04-01 Added link from dashboard queue overview to AgentTicketQueue for better usability, thanks to Norihiro Tanaka. 2139 - 2015-03-31 Fixed bug#[11200](http://bugs.otrs.org/show_bug.cgi?id=11200) - Wrong realization of Dynamic Fields in SOAP Response. 2140 - 2015-03-26 Fixed bug#[10978](http://bugs.otrs.org/show_bug.cgi?id=10978) - AgentTicketCompose: Deactivate ArticleTypes isn't possible. 2141 - 2015-03-24 Added new console interface for a massively improved user and developer experience on the commandline. 2142 - 2015-03-24 Removed Kernel::System::Crypt layer to use Kernel::System::Crypt::PGP and ::SMIME directly. 2143 - 2015-03-20 Let LWP::UserAgent handle https-proxy commands, thanks to Michiel Beijen. 2144 - 2015-03-20 Added possibility to specify minimum log level, thanks to Renée Bäcker. 2145 - 2015-02-23 Added Ping() to Kernel::System::DB.pm API. 2146 - 2015-02-06 Fixed bug#[11054](http://bugs.otrs.org/show_bug.cgi?id=11054) - HTMLUtils::Safety breaks links. 2147 - 2015-02-03 Fixed bug#[11029](http://bugs.otrs.org/show_bug.cgi?id=11029) - Improved wording for responsible to make it more consistent. 2148 - 2015-01-21 Improved fulltext filters in Ticket::SearchIndex::Filters. 2149 - 2015-01-15 Show 'add agent' and 'add group' action in UserGroup overview, thanks to ReneeB. 2150 - 2015-01-09 Improved stopword lists for StaticDB fulltext index to improve perfromance of fulltext searches. It is recommended to rebuild the fulltext search index. 2151 - 2015-01-08 Added new indices to link_relation table. 2152 - 2015-01-07 Fixed ticket# 2015010142053495 - Unable to change password in customer interface. 2153 - 2015-01-06 Added ACLs handling for Owner and Responsible on screen load for AgentTicketOwner and AgentTicketResponsible. 2154 2155# 4.0.11 2015-08-04 2156 - 2015-07-13 Fixed bug#[11386](http://bugs.otrs.org/show_bug.cgi?id=11386) - Wrong behavior for the relative period 'the last week(s)' in the stats time field. 2157 - 2015-07-10 Fixed bug#[11295](http://bugs.otrs.org/show_bug.cgi?id=11295) - 'No such user' notification while otrs automatically responses to client ticket. 2158 - 2015-07-09 Fixed bug#[11191](http://bugs.otrs.org/show_bug.cgi?id=11191) - Dashboard ticket filter TYPE. 2159 - 2015-07-09 Fixed syntax error in generated SQL of Kernel::System::Group::GroupGroupMemberList when called with parameter UserIDs. 2160 2161# 4.0.10 2015-07-14 2162 - 2015-07-08 Updated translations, thanks to all translators. 2163 - 2015-07-07 Fixed bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC. 2164 - 2015-07-03 Fixed bug#[11337](http://bugs.otrs.org/show_bug.cgi?id=11337) - Customer Information Center does not show CustomerUsers. 2165 - 2015-06-30 Fixed bug#[11325](http://bugs.otrs.org/show_bug.cgi?id=11325) - Dashboard TicketList: Queuefilter in an empty list shows inactive queues, too. 2166 2167# 4.0.9 2015-06-23 2168 - 2015-06-22 Fixed bug#[11347](http://bugs.otrs.org/show_bug.cgi?id=11347) - BuildSelection() + TreeView loose selected ID if ARRAY-HASH data is used. 2169 - 2015-06-19 Added option to package manager list action, to show deployment info of installed packages. 2170 - 2015-06-17 Updated translations, thanks to all translators. 2171 - 2015-05-21 Fixed bug#[11287](http://bugs.otrs.org/show_bug.cgi?id=11287) - Scheduler warning links to non-existent module. 2172 - 2015-05-21 Followup for bug#[10837](http://bugs.otrs.org/show_bug.cgi?id=10837) - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to". 2173 - 2015-05-21 Followup for bug#[11199](http://bugs.otrs.org/show_bug.cgi?id=11199) - GI MappingSinple screen is not consistent. 2174 - 2015-05-20 Extended the support data collector with an asynchronous mechanism with the possibility to collect data asynchronously (offline). 2175 - 2015-05-13 Fixed bug#[11290](http://bugs.otrs.org/show_bug.cgi?id=11290) - Lang parameter not correctly validated. 2176 - 2015-05-11 Fixed bug#[11277](http://bugs.otrs.org/show_bug.cgi?id=11277) - Search for multiple ticket numbers with GenericInterface. 2177 2178# 4.0.8 2015-05-12 2179 - 2015-05-15 Fixed bug#[11241](http://bugs.otrs.org/show_bug.cgi?id=11241) - Queue Filter: only the subqueue Name is displayed. 2180 - 2015-05-06 Updated translations, thanks to all translators. 2181 - 2015-05-04 Fixed preselecting CustomerID when creating a new customer user from CIC, thanks to Elias Probst. 2182 - 2015-04-30 Fixed bug#[11102](http://bugs.otrs.org/show_bug.cgi?id=11102) - Refresh bug on process client interface using ie8 2183 - 2015-04-28 Added new console command to list all installed package files. 2184 - 2015-04-28 Fixed bug#[11262](http://bugs.otrs.org/show_bug.cgi?id=11262) - AJAX calls keep session alive. 2185 - 2015-04-27 Added new support data check for prefork MPM. 2186 - 2015-04-24 Fixed bug#[11246](http://bugs.otrs.org/show_bug.cgi?id=11246) - Information Disclosure on "Outbound E-Mail". 2187 - 2015-04-24 Fixed bug#[10534](http://bugs.otrs.org/show_bug.cgi?id=10534) - Wildcard hacking the customer information center. 2188 - 2015-04-24 Fixed bug#[10988](http://bugs.otrs.org/show_bug.cgi?id=10988) - Queues will not be visible in CustomerTicketMessage, if they are using a group which was newly created. 2189 - 2015-04-23 Fixed bug#[11139](http://bugs.otrs.org/show_bug.cgi?id=11139) - StaticDB - Search incorrect. 2190 - 2015-04-21 Activated customer company support for the default customer user configuration. 2191 - 2015-04-20 Fixed bug#[10961](http://bugs.otrs.org/show_bug.cgi?id=10961) - Adding email recipients via addressbook does not update customer information. 2192 - 2015-04-17 Fixed bug#[11244](http://bugs.otrs.org/show_bug.cgi?id=11244) - Slave database not used in OTRS 4. 2193 - 2015-04-16 Fixed bug#[11123](http://bugs.otrs.org/show_bug.cgi?id=11123) - DynamicFieldText RegEx message problem on create and edit. 2194 - 2015-04-14 Fixed bug#[11226](http://bugs.otrs.org/show_bug.cgi?id=11226) - Tags in transition actions work only if there is only a tag in the field. 2195 - 2015-04-10 Fixed bug#[11237](http://bugs.otrs.org/show_bug.cgi?id=11237) - SpellChecker logs an error if text is empty or '0'. 2196 - 2015-04-10 Fixed issue with double SessionID parameter in some links. 2197 - 2015-04-10 Fixed bug#[11167](http://bugs.otrs.org/show_bug.cgi?id=11167) - DashboardEventsTicketCalendar week starting day should be configurable. 2198 - 2015-04-10 Fixed bug#[11185](http://bugs.otrs.org/show_bug.cgi?id=11185) - Mismatch between shown columns order and default columns order and in DashboardTicketGeneric. 2199 - 2015-04-10 Fixed bug#[11163](http://bugs.otrs.org/show_bug.cgi?id=11163) - Uninitialized value warning in Excel output in AgentTicketSearch. 2200 - 2015-04-09 Fixed bug#[11156](http://bugs.otrs.org/show_bug.cgi?id=11156) - No translated headers in Excel output in AgentTicketSearch. 2201 - 2015-04-09 Fixed bug#[11219](http://bugs.otrs.org/show_bug.cgi?id=11219) - Uninitialized warning in Kernel::Output::HTML::DashboardCalendar. 2202 - 2015-04-09 Fixed bug#[11232](http://bugs.otrs.org/show_bug.cgi?id=11232) - OTRS does not recognize language "vi" as it only provides "vi_VI". 2203 - 2015-04-07 Fixed display bug in IE when showing ticket list tables with only one entry (Ticket#2015031842001505). 2204 - 2015-04-02 Fixed bug#[11161](http://bugs.otrs.org/show_bug.cgi?id=11161) - ticket_history table is always joined in TicketSearch. 2205 - 2015-04-01 Fixed bug#[11214](http://bugs.otrs.org/show_bug.cgi?id=11214) - Ticket Zoom JS breaks on French language. 2206 - 2015-03-31 Fixed bug#[11211](http://bugs.otrs.org/show_bug.cgi?id=11211) - REST WADL file does not pass validation tests. 2207 - 2015-03-30 Fixed bug#[11207](http://bugs.otrs.org/show_bug.cgi?id=11207) - Wrong column encoding in Kernel::System::Notification::NotificationGet(). 2208 - 2015-03-30 Fixed bug#[9449](http://bugs.otrs.org/show_bug.cgi?id=9449) - Generic Agent ticket actions can't be unselect. 2209 - 2015-03-28 Fixed bug#[11204](http://bugs.otrs.org/show_bug.cgi?id=11204) - SOAP WSDL file does not pass validation tests. 2210 - 2015-03-27 Fixed bug#[11202](http://bugs.otrs.org/show_bug.cgi?id=11202) - Dashboard errors on only admin group user. 2211 - 2015-03-27 Fixed bug#[11201](http://bugs.otrs.org/show_bug.cgi?id=11201) - GI: Use of uninitialized value in string ne at AdminGenericInterfaceWebservice.pm. 2212 - 2015-03-26 Fixed bug#[11199](http://bugs.otrs.org/show_bug.cgi?id=11199) - GI MappingSinple screen is not consistent. 2213 - 2015-03-26 Fixed bug#[10837](http://bugs.otrs.org/show_bug.cgi?id=10837) - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to". 2214 - 2015-03-26 Improved ServiceList() cache, tanks to Norihiro Tanaka. 2215 - 2015-03-26 Fixed bug#[11117](http://bugs.otrs.org/show_bug.cgi?id=11117) - AutoResponse messages not "comply" Customer Language. 2216 - 2015-03-26 Fixed bug#[10995](http://bugs.otrs.org/show_bug.cgi?id=10995) - Characters not correctly managed by OTRS scripts.. 2217 2218# 4.0.7 2015-03-31 2219 - 2015-03-25 Updated translations, thanks to all translators. 2220 - 2015-03-24 Fixed bug#[11189](http://bugs.otrs.org/show_bug.cgi?id=11189) - Go to Dashboard link in No Permissions screen is broken. 2221 - 2015-03-23 Fixed bug#[11194](http://bugs.otrs.org/show_bug.cgi?id=11194) - Download button for dashboard stats visible even if no permissions for AgentStats exist.. 2222 - 2015-03-23 Fixed bug#[11104](http://bugs.otrs.org/show_bug.cgi?id=11104) - Invalid utf-8 parameters not filtered sufficciently. 2223 - 2015-03-20 Fixed bug#[11072](http://bugs.otrs.org/show_bug.cgi?id=11072) - DynamicField Filter in AgentDashboard accepts only one value. 2224 - 2015-03-20 Fixed bug#[10702](http://bugs.otrs.org/show_bug.cgi?id=10702) - Can't select customer and/or public interface in AdminACL. 2225 - 2015-03-20 Fixed bug#[11178](http://bugs.otrs.org/show_bug.cgi?id=11178) - Undefined variable warning with "Reply to note" in AgentTicketZoom. 2226 - 2015-03-20 Fixed bug#[11188](http://bugs.otrs.org/show_bug.cgi?id=11188) - SOAP WSDL TicketGet response is incomplete. 2227 - 2015-03-20 Fixed bug#[10816](http://bugs.otrs.org/show_bug.cgi?id=10816) - apache2 with mod_deflate enabled will not start. 2228 - 2015-03-19 Fixed bug#[11181](http://bugs.otrs.org/show_bug.cgi?id=11181) - outputfilters pre not matching on includes. 2229 - 2015-03-13 Fixed bug#[11119](http://bugs.otrs.org/show_bug.cgi?id=11119) - Activity Dialog can't be hidden if ACL features Action condition in CustomerTicketZoom. 2230 - 2015-03-13 Fixed bug#[11136](http://bugs.otrs.org/show_bug.cgi?id=11136) - uninitialized value $RealName NotificationEvent.pm line 717. 2231 - 2015-03-13 Fixed bug#[11106](http://bugs.otrs.org/show_bug.cgi?id=11106) - Owner type is ignored if set previous owner to blanc in AgentTicketOwner. 2232 - 2015-03-06 Fixed bug#[11084](http://bugs.otrs.org/show_bug.cgi?id=11142) - Transition do not store more than one criteria in a condition. 2233 - 2015-03-06 Fixed bug#[11142](http://bugs.otrs.org/show_bug.cgi?id=11142) - At times, undefined variable warning in agent interface. 2234 - 2015-03-06 Fixed bug#[11147](http://bugs.otrs.org/show_bug.cgi?id=11147) - SLA can not be set over Free Fields Dialog. 2235 - 2015-03-06 Fixed bug#[11113](http://bugs.otrs.org/show_bug.cgi?id=11113) - Internal server error at importing with IMAP. 2236 - 2015-03-06 Fixed bug#[11135](http://bugs.otrs.org/show_bug.cgi?id=11135) - Use of uninitialized value warning in CustomerCompanyList. 2237 - 2015-03-05 MySQL: Added check for innodb_log_file_size setting to both the installer and the support data collector in order to make sure it matches the minimum requirements. 2238 - 2015-03-04 Fixed bug#[11097](http://bugs.otrs.org/show_bug.cgi?id=11097) - Generic Agent - Event Delete Icon disappear. 2239 - 2015-03-04 Fixed bug#[11137](http://bugs.otrs.org/show_bug.cgi?id=11137) - Installer fails on Oracle. 2240 - 2015-03-03 Fixed bug#[11133](http://bugs.otrs.org/show_bug.cgi?id=11133) - Not possible to change customer. 2241 - 2015-03-03 Fixed bug#[11115](http://bugs.otrs.org/show_bug.cgi?id=11115) - Error from GenericInterface using SOAP and TicketGet operation. 2242 - 2015-03-03 Fixed bug#[11134](http://bugs.otrs.org/show_bug.cgi?id=11134) - TicketAccountedTime dynamic field restriction does not work anymore. 2243 - 2015-03-03 Fixed bug#[11088](http://bugs.otrs.org/show_bug.cgi?id=11088) - <OTRS_...> placeholders in mailto-links don't get replaced, thanks to Thorsten Eckel. 2244 - 2015-03-02 Fixed wrong header in customer login. 2245 - 2015-03-02 Fixed bug#[11120](http://bugs.otrs.org/show_bug.cgi?id=11120) - Logged invalid message at login failure, thanks to Norihiro Tanaka. 2246 - 2015-03-02 Fixed bug#[11128](http://bugs.otrs.org/show_bug.cgi?id=11128) - Uninitialized variable warning in dashboard after addition of new dynamic field, thanks to Norihiro Tanaka. 2247 - 2015-02-27 Fixed bug#[11065](http://bugs.otrs.org/show_bug.cgi?id=11065) - Transitions based in DynamicFields Multi-Select does not work. 2248 - 2015-02-27 Make sure article data is escaped properly in timeline view. 2249 - 2015-02-25 Fixed bug#[10820](http://bugs.otrs.org/show_bug.cgi?id=10820) - memory cache does not get updated. 2250 - 2015-02-23 Improved performance on Article Attachment read from Database. 2251 - 2015-02-20 Allow multiline chat feeds; reduced chat request polling frequency. 2252 - 2015-02-23 Improved automated scrolling of article table in TicketZoom, if a new active article is not completely visible in the article table. 2253 2254# 4.0.6 2015-02-24 2255 - 2015-02-18 Updated translations, thanks to all translators. 2256 - 2015-02-13 Fixed bug#[11038](http://bugs.otrs.org/show_bug.cgi?id=11038) - Notification is not sent. 2257 - 2015-02-13 Added otrs.CheckCloudServices.pl script to help to diagnose cloud services connection problems. 2258 - 2015-02-09 Fixed bug#[10905](http://bugs.otrs.org/show_bug.cgi?id=10905) - ArticleContent with Inline-Images are not shown completely. 2259 - 2015-02-09 Fixed bug for IE8 - Handle jQuery selectors correctly (Ticket#2014120242045831). 2260 - 2015-02-06 Fixed bug#[10942](http://bugs.otrs.org/show_bug.cgi?id=10942) - Adressbook search does not permit to add contacts via click. 2261 - 2015-02-06 Fixed bug#[11011](http://bugs.otrs.org/show_bug.cgi?id=11011) - OTRS does not honor customer change. 2262 - 2015-02-03 Fixed bug#[10902](http://bugs.otrs.org/show_bug.cgi?id=10902) - Missing translations on login screen. 2263 - 2015-02-03 Fixed bug#[11047](http://bugs.otrs.org/show_bug.cgi?id=11047) - Missing translation when updating password. 2264 - 2015-02-03 Fixed bug#[11050](http://bugs.otrs.org/show_bug.cgi?id=11050) - Wrong sortation of Ticket Overview settings. 2265 - 2015-02-03 Fixed bug#[10955](http://bugs.otrs.org/show_bug.cgi?id=10955) - Missing translations in Dashboard and TicketOverview settings. 2266 - 2015-01-29 Fixed bug#[10968](http://bugs.otrs.org/show_bug.cgi?id=10968) - Dashlet: Filter Attributes with more then one CustomerID doesn't work. 2267 - 2015-01-28 Fixed bug#[11033](http://bugs.otrs.org/show_bug.cgi?id=11033) - Wrong webservice update confirmation text. 2268 - 2015-01-28 Fixed bug#[11023](http://bugs.otrs.org/show_bug.cgi?id=11023) - SQL error with "0 oracle" for article body in Ticket Search. 2269 - 2015-01-27 Fixed bug#[11037](http://bugs.otrs.org/show_bug.cgi?id=11037) - TranstionAction smart thats should support <OTRS_TICKET_*> instead of <OTRS_Ticket_*>. 2270 - 2015-01-27 Added OTRS Business Solution™ dynamic fields removal on downgrade to OTRS Free. 2271 - 2015-01-27 Added DB consistency checks to the deployment check for the OTRS Business Solution™. 2272 - 2015-01-27 Fixed bug#[10198](http://bugs.otrs.org/show_bug.cgi?id=10198) - ORA-1795 occurrs, if a lot of tickets are selected at Column Filter in TicketOverviwSmall. 2273 - 2015-01-26 Fixed bug#[11034](http://bugs.otrs.org/show_bug.cgi?id=11034) - generic interface invoker event delete and add bug. 2274 - 2015-01-24 Fixed bug#[11018](http://bugs.otrs.org/show_bug.cgi?id=11018) - Internal Server Error, instead of warning. 2275 - 2015-01-24 Improved migration script to be tolerant on missing ProcessManagement Transition Actions. 2276 - 2015-01-22 Fixed bug#[11021](http://bugs.otrs.org/show_bug.cgi?id=11021) - ProcessManagement: TransitionAction delete does not check if is used. 2277 - 2015-01-22 Fixed bug#[11019](http://bugs.otrs.org/show_bug.cgi?id=11019) - ACLs for hiding Processes are not working anymore in 4.0. 2278 - 2015-01-20 Updated translations, thanks to all translators. 2279 - 2015-01-20 Message about opening external links from articles is now removable. 2280 - 2015-01-20 Removed buttons for System Registration if System Registration is disabled. 2281 - 2015-01-19 Fixed bug#[10980](http://bugs.otrs.org/show_bug.cgi?id=10980) - InterfaceCustomer.pm has no translation. 2282 2283# 4.0.5 2015-01-20 2284 - 2015-01-14 Updated translations, thanks to all translators. 2285 - 2015-01-12 Fixed bug#[10992](http://bugs.otrs.org/show_bug.cgi?id=10992) - "Delete Filter" unsets general navigation selection in overviews. 2286 - 2015-01-09 Fixed bug#[9856](http://bugs.otrs.org/show_bug.cgi?id=9856) - gpg option 0xlong breaks decryption of emails. 2287 - 2015-01-09 Fixed bug#[10492](http://bugs.otrs.org/show_bug.cgi?id=10492) - ORA-03113 Error after scheduler start. 2288 - 2015-01-08 Fixed bug#[10884](http://bugs.otrs.org/show_bug.cgi?id=10884) - /etc/init.d/otrs running httpd is not detected on CentOS 7. 2289 2290# 4.0.4 2015-01-13 2291 - 2015-01-08 Updated translations, thanks to all translators. 2292 - 2015-01-06 Fixed bug#[10967](http://bugs.otrs.org/show_bug.cgi?id=10967) - Error 500 instead of showing a finished process. 2293 - 2015-01-06 Fixed bug#[10972](http://bugs.otrs.org/show_bug.cgi?id=10972) - AgentTicketProcess - Form not loading when RichText Editor is turned off. 2294 - 2015-01-05 Fixed bug#[10895](http://bugs.otrs.org/show_bug.cgi?id=10895) - Dynamic Field shown information in customer interface is not consistent with agent interface. 2295 - 2015-01-05 Fixed bug#[10898](http://bugs.otrs.org/show_bug.cgi?id=10898) - Reply to note does not select the origin note sender. 2296 - 2014-12-22 Fixed bug#[10551](http://bugs.otrs.org/show_bug.cgi?id=10551) - Error: No Process configured! - Agent interface. 2297 - 2014-12-18 Added Invoker name requirement in Generic Interface Invoker constructor. 2298 - 2014-12-18 Fixed bug#[10954](http://bugs.otrs.org/show_bug.cgi?id=10954) - Column title disappear in list for CustumerCompany. 2299 - 2014-12-18 Fixed bug#[10934](http://bugs.otrs.org/show_bug.cgi?id=10934) - Error while splitting ticket. 2300 - 2014-12-18 Fixed bug#[10945](http://bugs.otrs.org/show_bug.cgi?id=10945) - Invalid CustomerCompanys are not marked invalid in CIC. 2301 - 2014-12-18 Fixed bug#[10802](http://bugs.otrs.org/show_bug.cgi?id=10802) - Ticket Count in Dashboard Widget with set Filter. 2302 - 2014-12-17 Fixed bug#[10572](http://bugs.otrs.org/show_bug.cgi?id=10572) - ActivityDialogEntityID not working in ACLs from Process screens reducing States. 2303 - 2014-12-16 Fixed bug#[10574](http://bugs.otrs.org/show_bug.cgi?id=10574) - DropDown "Crypt" is to large. 2304 - 2014-12-16 Fixed bug#[10957](http://bugs.otrs.org/show_bug.cgi?id=10957) - Low "Max" attribute from Layout BuildSelection breaks execution. 2305 - 2014-12-15 Fixed bug#[10941](http://bugs.otrs.org/show_bug.cgi?id=10941) - Process activity names not correctly displayed in process information widget. 2306 - 2014-12-12 Followup for bug#[10724](http://bugs.otrs.org/show_bug.cgi?id=10724) - Sorting of DynamicField object types based on its Prio does not work. 2307 - 2014-12-12 Fixed bug#[10948](http://bugs.otrs.org/show_bug.cgi?id=10948) - CloseParentAfterClosedChilds ACL does not work anymore. 2308 2309# 4.0.3 2014-12-16 2310 - 2014-12-11 Updated translations, thanks to all translators. 2311 - 2014-12-11 Fixed bug#[10935](http://bugs.otrs.org/show_bug.cgi?id=10935) - "bin/otrs.ArticleStorageSwitch.pl" not working any more. 2312 - 2014-12-10 Fixed bug#[10868](http://bugs.otrs.org/show_bug.cgi?id=10868) - Impossible to remove filter in dashboard-block when no tickets are found. 2313 - 2014-12-10 Fixed bug#[10904](http://bugs.otrs.org/show_bug.cgi?id=10904) - Upon entering CIC, search only returns hits during the first search. 2314 - 2014-12-10 Fixed bug#[10873](http://bugs.otrs.org/show_bug.cgi?id=10873) - Agent names sorted incorrectly in AgentTicketSearch. 2315 - 2014-12-10 Fixed bug#[10944](http://bugs.otrs.org/show_bug.cgi?id=10944) - Multiple selection in Tree Selection also affects filtered elements. 2316 - 2014-12-09 Follow-up fix for bug#[6284](http://bugs.otrs.org/show_bug.cgi?id=6284) - Problem with unicode characters when using FastCGI. 2317 - 2014-12-09 Fixed bug#[10899](http://bugs.otrs.org/show_bug.cgi?id=10899) - SplitQuote in WYSIWYG editor creates unnecessary empty quote line when splitting quote at end of line. 2318 - 2014-12-08 Fixed bug#[10830](http://bugs.otrs.org/show_bug.cgi?id=10830) - Textarea Limitation in Generic Agent. 2319 - 2014-12-08 Fixed bug#[10914](http://bugs.otrs.org/show_bug.cgi?id=10914) - Migration issue to 4.0.1 (mssql). 2320 - 2014-12-08 Fixed bug#[10920](http://bugs.otrs.org/show_bug.cgi?id=10920) - ProcessManagement: Deleting Activities from canvas does not update process layout. 2321 - 2014-12-08 Fixed bug#[10801](http://bugs.otrs.org/show_bug.cgi?id=10801) - Editor is extremely slow with large articles. 2322 - 2014-12-05 Re-added possibility to have a custom RSS feed in Agent Dashboard. 2323 - 2014-12-05 Enhanced Permission Checks in GenericInterface Ticket Connector. 2324 - 2014-12-05 Fixed bug#[10926](http://bugs.otrs.org/show_bug.cgi?id=10926) - Missing Apache2::Reload.pm. 2325 - 2014-12-05 Follow-up for bug#[10613](http://bugs.otrs.org/show_bug.cgi?id=10613) - Fixed the problem with calling TicketGet() twice. 2326 - 2014-12-05 Fixed bug#[10922](http://bugs.otrs.org/show_bug.cgi?id=10922) - There is no automatic wildcard search in AdminCustomerCompany by default. 2327 - 2014-12-05 Fixed bug#[10929](http://bugs.otrs.org/show_bug.cgi?id=10929) - Twice rewrap body in CustomerTicketZoom. 2328 - 2014-12-05 Show only services assigned to the customer user in customer ticket search (configurable). 2329 - 2014-12-05 Fixed bug#[10932](http://bugs.otrs.org/show_bug.cgi?id=10932) - JS error if no entry in queue list. 2330 - 2014-12-04 Fixed bug#[10634](http://bugs.otrs.org/show_bug.cgi?id=10634) - ProcessManagement: Can not use an arbitrary email address as a CustomerUser. 2331 - 2014-12-04 Fixed bug#[10901](http://bugs.otrs.org/show_bug.cgi?id=10901) - Database Update to 4.pl. 2332 - 2014-12-04 Removed incorrect notice about SQL query length. (#d0bd52b) 2333 - 2014-12-03 Improved the AdminRegistration frontend for systems without a running scheduler. 2334 - 2014-12-03 Improved stability of RegistrationUpdate handling. 2335 - 2014-12-02 Fixed bug#[10917](http://bugs.otrs.org/show_bug.cgi?id=10917) - Wrong messages for password reset. 2336 - 2014-12-02 Fixed bug#[10916](http://bugs.otrs.org/show_bug.cgi?id=10916) - Missing values AgentTicketEscalation / Localize function call does not work. 2337 - 2014-11-28 Fixed bug#[10897](http://bugs.otrs.org/show_bug.cgi?id=10897) - PDFs don't open in browser. 2338 - 2014-11-28 Fixed bug#[10839](http://bugs.otrs.org/show_bug.cgi?id=10839) - ACL cannot set possible TicketType in AgentTicketPhone and AgentTicketEmail. 2339 - 2014-11-28 Fixed bug#[10776](http://bugs.otrs.org/show_bug.cgi?id=10776) - Medium and Large view don't indicate active filters. 2340 - 2014-11-28 Fixed bug#[10808](http://bugs.otrs.org/show_bug.cgi?id=10808) - Set of pending time is not working at all in Frontend::Agent::Ticket::ViewNote. 2341 - 2014-11-28 Fixed bug#[10843](http://bugs.otrs.org/show_bug.cgi?id=10843) - Adding Queue's with same name in AdminQueue leads to SQL error message. 2342 2343# 4.0.2 2014-12-02 2344 - 2014-11-27 Updated translations, thanks to all translators. 2345 - 2014-11-27 Fixed bug#[10906](http://bugs.otrs.org/show_bug.cgi?id=10906) - SysConfig settings are mistakenly reset. 2346 - 2014-11-25 Added overview of data that is transferred to cloud.otrs.com. Only call BusinessPermissionCheck for registered systems. 2347 - 2014-11-24 Fixed bug#[10892](http://bugs.otrs.org/show_bug.cgi?id=10892) - TicketActionsPerTicket open multiple popups at TicketOverview. 2348 - 2014-11-24 Fixed bug#[10857](http://bugs.otrs.org/show_bug.cgi?id=10857) - JS added too often in AgentTicketOverviewSmall. 2349 - 2014-11-24 Fixed bug#[10639](http://bugs.otrs.org/show_bug.cgi?id=10639) - Set of pending time/state not working properly (process management). 2350 - 2014-11-23 Fixed bug#[10893](http://bugs.otrs.org/show_bug.cgi?id=10893) - Missing log name partitions in Service Center. 2351 2352# 4.0.1 2014-11-25 2353 - 2014-11-21 Added possibility to turn of SSL certificate validation. 2354 - 2014-11-20 Updated translations, thanks to all translators. 2355 - 2014-11-18 Fixed bug#[10879](http://bugs.otrs.org/show_bug.cgi?id=10879) - GenericInterfae: TicketSearch operation does not take escalation parameters. 2356 - 2014-11-18 Fixed bug#[10812](http://bugs.otrs.org/show_bug.cgi?id=10812) - SOAP Response is always in version SOAP 1.2. 2357 - 2014-11-18 Fixed bug#[10083](http://bugs.otrs.org/show_bug.cgi?id=10083) - SMIME and Email address detection is case sensitive (for the right part).. 2358 - 2014-11-18 Fixed bug#[10841](http://bugs.otrs.org/show_bug.cgi?id=10841) - ORA-00932 in DBUpdate-to-4.pl. 2359 - 2014-11-18 Fixed bug#[10872](http://bugs.otrs.org/show_bug.cgi?id=10872) - Dynamic field regular expressions don't work. 2360 - 2014-11-18 Fixed bug#[10712](http://bugs.otrs.org/show_bug.cgi?id=10712) - Incorrect utf8 in ZZZAuto.pm (via SysConfig). 2361 - 2014-11-18 Fixed bug#[10826](http://bugs.otrs.org/show_bug.cgi?id=10826) - German - Translation Problem. 2362 - 2014-11-18 Fixed bug#[10506](http://bugs.otrs.org/show_bug.cgi?id=10506) - Title mouse over text is truncated. 2363 - 2014-11-18 Fixed bug#[10678](http://bugs.otrs.org/show_bug.cgi?id=10678) - Dates off by one on area diagram in dashboard widget. 2364 - 2014-11-18 Added new Swahili language translation, thanks to all translators. 2365 2366# 4.0.0.rc1 2014-11-18 2367 - 2014-10-30 Updated translation files, thanks to all translators. 2368 - 2014-11-12 Fixed bug#[10866](http://bugs.otrs.org/show_bug.cgi?id=10866) - Wrong default article shown in AgentTicketZoom. 2369 - 2014-11-11 Fixed bug#[7369](http://bugs.otrs.org/show_bug.cgi?id=7369) - LinkQoute fails for some characters in hash or parameter. 2370 - 2014-11-11 Fixed bug#[8404](http://bugs.otrs.org/show_bug.cgi?id=8404) - Wrong sorting of responses dropdown in TicketZoom. 2371 - 2014-11-11 Fixed bug#[8781](http://bugs.otrs.org/show_bug.cgi?id=8781) - 508 Compliance: In Ticket Overviews the title attribute of large view link is incorrect. 2372 - 2014-11-10 Fixed bug#[10669](http://bugs.otrs.org/show_bug.cgi?id=10669) - Maxlength validation of textarea dynamic fields does not work correctly in IE. 2373 - 2014-11-10 Fixed bug#[10471](http://bugs.otrs.org/show_bug.cgi?id=10471) - Missing translations for tooltips of TicketOverviewSmall columns. 2374 - 2014-11-10 Fixed bug#[10850](http://bugs.otrs.org/show_bug.cgi?id=10850) - Double-quoted special characters in title of dynamic field sidebar output in TicketZoom. 2375 - 2014-11-07 Fixed bug#[10856](http://bugs.otrs.org/show_bug.cgi?id=10856) - TicketHistoryGet() dynamic field values. 2376 - 2014-11-07 Fixed bug#[10805](http://bugs.otrs.org/show_bug.cgi?id=10805) - Open tickets in 3 days show right function but wrong number. 2377 - 2014-11-04 Added the possibility to define a sleeptime to a lot of .pl scripts. 2378 - 2014-11-04 Fixed bug#[10838](http://bugs.otrs.org/show_bug.cgi?id=10838) - Adding types with same name in AdminType leads to SQL error message. 2379 - 2014-11-03 Fixed bug#[10799](http://bugs.otrs.org/show_bug.cgi?id=10799) - AgentTicketFreeText displays Service on top of queue. 2380 - 2014-11-03 Fixed bug#[10842](http://bugs.otrs.org/show_bug.cgi?id=10842) - Customers missing when searching.. 2381 - 2014-11-03 Fixed bug#[10706](http://bugs.otrs.org/show_bug.cgi?id=10706) - dashboard settings are lost by different user login. 2382 - 2014-11-03 Fixed bug#[10786](http://bugs.otrs.org/show_bug.cgi?id=10786) - TimeZoneUserBrowserAutoOffset not working with SSO. 2383 - 2014-11-03 Fixed bug#[10613](http://bugs.otrs.org/show_bug.cgi?id=10613) - Tickets can be selected for bulk, even if locked. 2384 - 2014-10-31 Fixed bug#[10577](http://bugs.otrs.org/show_bug.cgi?id=10577) - Service Center does not show MOD_PERL version on Ubuntu 14.04. 2385 - 2014-10-30 Fixed bug#[10679](http://bugs.otrs.org/show_bug.cgi?id=10679) - Texts in notification tags loose their empty lines and spaces. 2386 2387# 4.0.0.beta5 2014-11-04 2388 - 2014-10-30 Updated translation files, thanks to all translators. 2389 - 2014-10-30 Fixed bug#[10656](http://bugs.otrs.org/show_bug.cgi?id=10656) - Generated CSV file cannot display Chinese characters in MS Excel. 2390 - 2014-10-28 Added Excel export as an alternative to CSV export. 2391 - 2014-10-28 Added calendar specific weekday start options for date picker. 2392 - 2014-10-28 Fixed bug#[8460](http://bugs.otrs.org/show_bug.cgi?id=8460) - Smart tag <OTRS_CUSTOMER_EMAIL[]> is display with HTML coding tags. 2393 - 2014-10-28 Added a small delay for opening the submenus of the main navigation when OpenMainMenuOnHover is enabled. 2394 - 2014-10-28 Reimplemented otrs.SetPermissions.pl. It is now much faster and has a --skip-article-dir option. 2395 - 2014-10-27 Updated SupportDataBundle email address. 2396 - 2014-10-27 Fixed bug#[10587](http://bugs.otrs.org/show_bug.cgi?id=10587) - Find.pm "Can't cd to .." error in DynamicField subdirectories. 2397 - 2014-10-23 Fixed bug#[10665](http://bugs.otrs.org/show_bug.cgi?id=10665) - Backup script should delete incomplete backups. 2398 - 2014-10-23 Added possibility to search for 'NotTicketFlags', thanks to Moritz Lenz. 2399 - 2014-10-23 Added the possibility to define a custom logo per skin. Fallback will be still AgentLogo. 2400 - 2014-10-22 Fixed bug#[10828](http://bugs.otrs.org/show_bug.cgi?id=10828) - MyServices select misbehaves on empty values. 2401 - 2014-10-22 Fixed bug#[10820](http://bugs.otrs.org/show_bug.cgi?id=10820) - memory cache does not get updated. 2402 - 2014-10-21 Improved IndexAccelerator SQL to use proper JOINs, thanks to Moritz Lenz. 2403 - 2014-10-20 Fixed bug#[5252](http://bugs.otrs.org/show_bug.cgi?id=5252) - For pending- and escalation-notification only the standard calendar is used. 2404 - 2014-10-20 Fixed bug#[10041](http://bugs.otrs.org/show_bug.cgi?id=10041) - Queue Based Calendars not shown only the standard calendar is used. 2405 - 2014-10-17 Fixed bug#[10817](http://bugs.otrs.org/show_bug.cgi?id=10817) - generic agent ticket date filter 'year' one year has 365 instead of 356. 2406 - 2014-10-17 Fixed bug#[10813](http://bugs.otrs.org/show_bug.cgi?id=10813) - GenericInterface event handler only listens to ticket events. 2407 - 2014-10-17 Fixed bug#[10810](http://bugs.otrs.org/show_bug.cgi?id=10810) - Reference of uninitialized value at login. 2408 2409# 4.0.0.beta4 2014-10-21 2410 - 2014-10-16 Updated translations, thanks to all translators. 2411 - 2014-10-16 Fixed bug#[10631](http://bugs.otrs.org/show_bug.cgi?id=10631) - Search attribute are unordered. 2412 - 2014-10-16 Added new screen for outgoing emails on a ticket that are not replies. 2413 - 2014-10-16 Follow-up fix for bug#10644. Make sure that params get passed to any modules used. Make tests more robust. 2414 - 2014-10-14 Added flat design skin for the customer interface. 2415 - 2014-10-14 Fixed bug#[10728](http://bugs.otrs.org/show_bug.cgi?id=10728) - Removing watcher does not work on ticket merge. 2416 - 2014-10-14 Fixed bug#[10750](http://bugs.otrs.org/show_bug.cgi?id=10750) - Strange tree view in complex tree of queues. 2417 - 2014-10-14 Fixed bug#[10790](http://bugs.otrs.org/show_bug.cgi?id=10790) - Editing fields in Activity Dialogs not possible in IE8. 2418 - 2014-10-14 Fixed bug#[10725](http://bugs.otrs.org/show_bug.cgi?id=10725) - Translation affects suggested article type. 2419 - 2014-10-14 Improved email address validity check to conform to RFC 5321, thanks to gitbensons. 2420 - 2014-10-14 Added cache benchmark script, thanks to ib.pl. 2421 - 2014-10-14 Fixed bug#10579 - Error with &-sign in an eMail address. 2422 - 2014-10-14 Fixed bug#[10621](http://bugs.otrs.org/show_bug.cgi?id=10621) - Queues are false sorted in Ticket Zoom select box. 2423 - 2014-10-13 Changed default skin for CKEditor to bootstrapck, http://ckeditor.com/addon/bootstrapck. 2424 - 2014-10-07 Fixed support data collection hangs in some mod_perl environments. 2425 - 2014-10-07 Added the possibility to restrict customer self registration by email address whitelist or blacklist. 2426 - 2014-10-07 Fixed customer account creation message. 2427 - 2014-10-07 Added new dashboard module that shows the output of an external command, thanks to ib.pl. 2428 2429# 4.0.0.beta3 2014-10-07 2430 - 2014-09-29 Fixed bug#[10588](http://bugs.otrs.org/show_bug.cgi?id=10588) - Search profile names with special characters break functionality. 2431 - 2014-09-26 Added functionality to search for the last change time of the ticket (TicketLastChangeTimeOlderMinutes, TicketLastChangeTimeNewerMinutes, TicketLastChangeTimeNewerDate, TicketLastChangeTimeOlderDate). 2432 - 2014-09-25 Readded AgentZoom.pm to fix compatibility problems of older systems. 2433 - 2014-09-23 Fixed bug#[10759](http://bugs.otrs.org/show_bug.cgi?id=10759) - Migrate ProcessManagement EntityIDs can't use string error. 2434 - 2014-09-23 Fixed bug#[10758](http://bugs.otrs.org/show_bug.cgi?id=10758) - isn't numeric in numeric eq (==) error on Article.pm. 2435 - 2014-09-22 Fixed bug#[10749](http://bugs.otrs.org/show_bug.cgi?id=10749) - generic agent limitted by notifications for escalations. 2436 - 2014-09-22 Fixed bug#[10460](http://bugs.otrs.org/show_bug.cgi?id=10460) - Namespace error in Internet Explorer Compatibility Mode. 2437 - 2014-09-22 Fixed bug#[8290](http://bugs.otrs.org/show_bug.cgi?id=8290) - Browser Detection is skipped when using Single Sign On. 2438 - 2014-09-22 Fixed bug of new navigation sorting in IE8. 2439 2440# 4.0.0.beta2 2014-09-23 2441 - 2014-09-18 Added possibility to disable sysconfig import via configuration. 2442 - 2014-09-17 Fixed bug#[10736](http://bugs.otrs.org/show_bug.cgi?id=10736) - Wrong update behavior for the proccess change time by the scheduler, when a time zone is used. 2443 - 2014-09-16 Updated translations, thanks to all translators. 2444 - 2014-09-15 Added dependency check for Perl module Time::Piece. 2445 - 2014-09-12 Fixed bug#[10724](http://bugs.otrs.org/show_bug.cgi?id=10724) - Sorting of DynamicField object types based on its Prio does not work. 2446 - 2014-09-12 Added Apache MD5 as a new password hashing backend, thanks to Norihiro Tanaka. 2447 - 2014-09-12 Make KeepChildren in service lists configurable, thanks to Peter Krall. 2448 - 2014-09-12 Fixed bug#[5189](http://bugs.otrs.org/show_bug.cgi?id=5189) - Queue name not updated in QueueView after rename for StaticDB. 2449 - 2014-09-12 Fixed bug#[10718](http://bugs.otrs.org/show_bug.cgi?id=10718) - Typo in $HOME/Kernel/System/Ticket/Article.pm. 2450 - 2014-09-12 Fixed bug#[10582](http://bugs.otrs.org/show_bug.cgi?id=10582) - Adding templates with same name in AdminTemplate leads to SQL error message. 2451 - 2014-09-10 Fixed bug#[8008](http://bugs.otrs.org/show_bug.cgi?id=8008) - Session ID should not be visible in the address bar after logging in if cookies are used. 2452 - 2014-09-10 Fixed bug#[10717](http://bugs.otrs.org/show_bug.cgi?id=10717) - Incomplete error message creating CryptObject. 2453 - 2014-09-09 Fixed bug#[10715](http://bugs.otrs.org/show_bug.cgi?id=10715) - Wrong object name in CloseParentAfterClosedChilds.pm. 2454 - 2014-09-09 Fixed bug#[10714](http://bugs.otrs.org/show_bug.cgi?id=10714) - Wrong Object call in TicketUpdate Operation. 2455 - 3024-09-09 Followup fix for bug#[9418](http://bugs.otrs.org/show_bug.cgi?id=9418) - Incorrect decoding email subject and From token 2456 - 2014-09-04 Fixed bug#[10708](http://bugs.otrs.org/show_bug.cgi?id=10708) - ProcessManagement: ActivityDialog Description short and long are not displaying. 2457 2458# 4.0.0.beta1 2014-09-09 2459 - 2014-09-03 Fixed bug#[10208](http://bugs.otrs.org/show_bug.cgi?id=10208) - Added additional checks to see if something has changed and invalidates a spell check which had already been done, thanks to S7. 2460 - 2014-08-25 Added task type icon to activities, thanks to Nils Leideck. 2461 - 2014-08-29 Fixed bug#[10128](http://bugs.otrs.org/show_bug.cgi?id=10128) - WorkingTime/DestinationTime roundtrip exposes calculation errors. 2462 - 2014-08-25 Updated CPAN module YAML to version 1.09. 2463 - 2014-08-25 Updated CPAN module URI to version 1.64. 2464 - 2014-08-25 Updated CPAN module Net::SSLGlue to version 1.053. 2465 - 2014-08-25 Updated CPAN module Net::IMAP::Simple to version 1.2205. 2466 - 2014-08-25 Updated CPAN module Net::HTTP to version 6.07. 2467 - 2014-08-25 Updated CPAN module Locale::Codes to version 3.31. 2468 - 2014-08-25 Updated CPAN module LWP::Protocol::https to version 6.06. 2469 - 2014-08-25 Updated CPAN module LWP to version 6.08. 2470 - 2014-08-25 Updated CPAN module Email::Valid to version 1.194. 2471 - 2014-08-25 Updated CPAN module CGI::Emulate::PSGI to version 0.18. 2472 - 2014-08-25 Updated CPAN module CGI::Fast to version 2.02. 2473 - 2014-08-25 Updated CPAN module CGI to version 4.03. 2474 - 2014-08-18 Added Attachment Name option in ticket search screens. 2475 - 2014-08-18 Added ProcessManagement Dashboard widget (for valid running process tickets). 2476 - 2014-08-18 Fixed bug#[10682](http://bugs.otrs.org/show_bug.cgi?id=10682) - Customers are able to search in non customer articles. 2477 - 2014-08-15 Moved Scheduler backend files from Kernel/Scheduler to Kernel/System/Scheduler. 2478 - 2014-08-07 Removed possibility to start scheduler from GUI. 2479 - 2014-08-07 Added possibility to use Date and Date/Time dynamic fields as restrictions in statistics. 2480 - 2014-08-07 Removed AgentZoom.pm. 2481 - 2014-08-04 Removed CacheInternal.pm. Caching is now done with the global Cache object stored in the ObjectManager, which also does in-memory caching. 2482 - 2014-07-25 Added possibility to use process ticket information as dynamic values for transition actions. 2483 - 2014-07-25 Added new Process Management transition action to create a new ticket. 2484 - 2014-07-25 Added possibility to enroll existing tickets into a process. 2485 - 2014-07-25 Added new Process Management transition debugging options. 2486 - 2014-07-25 Re-enabled update feature during process import. 2487 - 2014-07-25 Changed ProcessManagement EntityIDs to random strings. 2488 - 2014-07-24 Fixed bug#[8244](http://bugs.otrs.org/show_bug.cgi?id=8244) - QueueView hides queues that do not have at least one unlocked ticket. 2489 - 2014-07-22 Fixed bug#[10644](http://bugs.otrs.org/show_bug.cgi?id=10644) - Module parameters in GenericAgent are copied to ticket parameters 2490 - 2017-07-21 Changed Action based Ticket ACLs format from a hash form to an array form just like the other ACLs, including possibility to define Action based Ticket ACLs in the PossibleNot and PossibleAdd sections. 2491 - 2017-07-21 Added new Ticket ACL debugging options. 2492 - 2014-07-21 Added [Not], [NotRegExp] and [Notregexp] modifiers for all Ticket ACL sections. 2493 - 2014-07-21 Added possibility to combine different Ticket ACLs with Possible, PossibleAdd and PossibleNot sections. 2494 - 2014-07-21 Added PossibleAdd section to Ticket ACls. 2495 - 2014-07-21 Added "My Services" feature including: "Status View", "Tickets in My Services" filter for ticket based dashboard dashlets and more notification options under agent preferences. 2496 - 2014-07-21 Added DTL -> TT migration script for templates. 2497 - 2014-07-18 Changed customer user item to font awesome, thanks to Nils Leideck. 2498 - 2014-07-16 Added Generic Interface Transport HTTP REST 2499 - 2014-07-14 Added possibility to reply directly to internal and external notes. 2500 - 2014-07-10 Fixed bug#[10623](http://bugs.otrs.org/show_bug.cgi?id=10623) - Ticket owner is not shown regardless what is configured, thanks to Renee Bäcker. 2501 - 2014-07-10 Changed default settings to use a quick connect string instead of SID to connect to an oracle database, because SID is not working with an Oracle RAC cluster. 2502 - 2014-07-10 Changed default settings of oracles NLS_LANG variable from UTF8 to AL32UTF8 to fix problems with 4 byte unicode character. 2503 - 2014-07-08 Linked tickets of a specific type (e.g. merged) can now be hidden via SysConfig option. 2504 - 2014-07-08 Added: Customizable main navigation bar item sorting on a per-user basis with drag & drop. 2505 - 2014-07-07 Fixed bug#[7531](http://bugs.otrs.org/show_bug.cgi?id=7531) - Queue and Service delimiter '::' should be replaced in the output by ': :' to allow browsers a line break. 2506 - 2014-06-30 Fixed bug#[10581](http://bugs.otrs.org/show_bug.cgi?id=10581) - wrong underline color in ivory slim menu module links.. 2507 - 2014-06-26 Fixed bug#[10396](http://bugs.otrs.org/show_bug.cgi?id=10396) - OTRS, MySQL, utf8 charset and non-BMP characters problem(thanks to ib.pl). 2508 - 2014-06-23 Fixed bug#[10522](http://bugs.otrs.org/show_bug.cgi?id=10522) - HTTP 500 error when uploading attachments to ticket on Windows. 2509 - 2014-06-23 Added edit and delete icon fonts to process management canvas elements, thanks to Nils Leideck. 2510 - 2014-06-10 Fixed bug#[10549](http://bugs.otrs.org/show_bug.cgi?id=10549) - SelectAllCheckboxes doesn't work as expected. 2511 - 2014-05-19 Fixed bug#[10519](http://bugs.otrs.org/show_bug.cgi?id=10519) - Opening and closing popups in ProcessManagement leads to performance issues. 2512 - 2014-05-19 Updated jsPlumb, Farahey and label spacer code. 2513 - 2014-05-16 Added: unlock ticket if owner is away, thanks to Moritz Lenz. 2514 - 2014-05-16 Added merging of dynamic fields on ticket merge, thanks to Moritz Lenz. 2515 - 2014-05-16 Detect cookie capability before login, thanks to Moritz Lenz. 2516 - 2014-05-16 Added support for HTTP basic auth in WebUserAgent, thanks to Renée Bäcker. 2517 - 2014-05-15 Added per user limit for agent and customer sessions. 2518 - 2014-05-06 Customer online list now links to the CIC. 2519 - 2014-04-16 Speedup TicketACLs by gather only the needed data from the DB based in the ACLs requirements, thanks to Moritz Lenz @ noris networks. 2520 - 2014-04-15 Added foreign db param to the customer user map. 2521 - 2014-04-04 Fixed bug#[10371](http://bugs.otrs.org/show_bug.cgi?id=10371) - Missing Note and NoteMandatory options for AgentTicketMove. 2522 - 2014-04-01 Fixed bug#[10320](http://bugs.otrs.org/show_bug.cgi?id=10320) - PostMaster Filter // possibility to Set more Email Headers. 2523 - 2014-03-24 Fixed bug#[10400](http://bugs.otrs.org/show_bug.cgi?id=10400) - AgentTicketProccess will not use error messages of dynamic field drivers. 2524 - 2014-03-20 Fixed bug#[10141](http://bugs.otrs.org/show_bug.cgi?id=10141) - invalid agents can't be selected in search form. 2525 - 2014-03-20 Fixed bug#[10208](http://bugs.otrs.org/show_bug.cgi?id=10208) - NeedSpellCheck does not work. 2526 - 2014-03-20 Fixed bug#[10385](http://bugs.otrs.org/show_bug.cgi?id=10385) - Wrong Queue ID for Errors and FormUpdate in AgentTicketActionCommon. 2527 - 2014-03-13 Fixed bug#[4224](http://bugs.otrs.org/show_bug.cgi?id=4224) - Unused variable $From, thanks to Bernhard Schmalhofer. 2528 - 2014-03-13 Fixed bug#[5114](http://bugs.otrs.org/show_bug.cgi?id=5114) - No Rich Text Editor on Notification (Event). 2529 - 2014-03-07 Added possibility to display tickets with thousands of articles, thanks to Moritz Lenz @ noris network. GUI improvements pending. 2530 - 2014-03-04 Fixed bug#[8903](http://bugs.otrs.org/show_bug.cgi?id=8903) - Forward Email - not inline attachments with Content-ID. 2531 - 2014-03-04 Added a new central ObjectManager to simplify singleton object creation and usage. Thanks a lot to Moritz Lenz @ noris network. 2532 - 2014-03-04 Fixed bug#[10244](http://bugs.otrs.org/show_bug.cgi?id=10244) - No mouseover popup for fields in ActivityDialogs. 2533 - 2014-02-24 Updated CPAN module parent to version 0.228. 2534 - 2014-02-24 Updated CPAN module YAML to version 0.90. 2535 - 2014-02-24 Updated CPAN module XML::TreePP to version 0.42. 2536 - 2014-02-24 Updated CPAN module Net::SSLGlue to version 1.052. 2537 - 2014-02-24 Updated CPAN module Net::IMAP::Simple to version 1.2204. 2538 - 2014-02-24 Updated CPAN module Mozilla::CA to version 20130114. 2539 - 2014-02-24 Updated CPAN module MailTools to version 2.13. 2540 - 2014-02-24 Updated CPAN module MIME::Tools to version 5.505. 2541 - 2014-02-24 Updated CPAN module Locale::Codes to version 3.29. 2542 - 2014-02-24 Updated CPAN module JavaScript::Minifier to version 1.11. 2543 - 2014-02-24 Updated CPAN module JSON::PP to version 2.27203. 2544 - 2014-02-24 Updated CPAN module JSON to version 2.90. 2545 - 2014-02-24 Updated CPAN module Email::Valid to version 1.192. 2546 - 2014-02-24 Updated CPAN module Crypt::PasswdMD5 to version 1.40. 2547 - 2014-02-24 Updated CPAN module CGI to version 3.65. 2548 - 2014-02-24 Updated CPAN module SOAP::Lite to version 1.11. 2549 - 2014-02-24 Updated CPAN module XML::Parser::Lite to version 0.719. 2550 - 2014-02-24 Removed CPAN module Apache2::Reload from Kernel/cpan-lib/ because this module is included in mod_perl 2.0.5 and later. 2551 - 2014-02-24 Fixed bug#[10295](http://bugs.otrs.org/show_bug.cgi?id=10295) - DateInFuture / DateNotInFuture validation. 2552 - 2014-02-21 Added new options to check dynamic fields of type text on patterns relating to error messages (translated), if they do not match. 2553 - 2014-02-21 Added new options to restrict dynamic fields of type date/datetime on future or past dates. 2554 - 2014-02-20 Fixed bug#[10093](http://bugs.otrs.org/show_bug.cgi?id=10093) - Dyn Field not used in auto-reply subject 2555 - 2014-02-18 Fixed bug#[10258](http://bugs.otrs.org/show_bug.cgi?id=10258) - yellow color for UnreadArticles. 2556 - 2014-02-18 Re-implemented Process Management ProcessImport(). 2557 - 2014-02-13 Added browser check for IE10 in compatibility mode. 2558 - 2014-02-03 Improved DynamicFields history entries and events to also include the previous value, thanks to Dietmar Berg! 2559 - 2014-02-03 Follow-up for bug#[6802](http://bugs.otrs.org/show_bug.cgi?id=6802) - Consider window resize properly. 2560 - 2014-02-03 Fixed bug#[10177](http://bugs.otrs.org/show_bug.cgi?id=10177) - Missing sources in tarball. 2561 - 2014-02-03 Fixed bug#[9616](http://bugs.otrs.org/show_bug.cgi?id=9616) - Too long activities and transitions are not displayed correctly. 2562 - 2014-02-03 Fixed bug#[7440](http://bugs.otrs.org/show_bug.cgi?id=7440) - Ticket overviews don't show column headers for priority and unread articles in small mode. 2563 - 2014-02-03 Added process management canvas label spacer to avoid overlapping transition labels. 2564 - 2014-01-31 Fixed bug#[6802](http://bugs.otrs.org/show_bug.cgi?id=6802) - Navigation broken if many modules installed. 2565 - 2014-01-31 Fixed bug#[4512](http://bugs.otrs.org/show_bug.cgi?id=4512) - HTMLUtils ToAscii forces line breake on fixed line-length 78. 2566 - 2014-01-31 Fixed bug#[6671](http://bugs.otrs.org/show_bug.cgi?id=6671) - GenericAgent - Ticket-Action should be renamed to Ticket-Attribute. 2567 - 2014-01-31 Fixed bug#[6742](http://bugs.otrs.org/show_bug.cgi?id=6742) - Move mask in new window: Note is not required. 2568 - 2014-01-27 Use Template::Toolkit for template rendering instead of DTL. Upgrading instructions for Perl code will follow in the developer manual. 2569 - 2014-01-24 Removed json2.js, it is no longer needed because all supported browser have built-in json support now (see bug#10079). 2570 - 2014-01-10 Fixed bug#[10145](http://bugs.otrs.org/show_bug.cgi?id=10145) - %A is not correctly substituted in Language::Time(). 2571 - 2014-01-10 Make it possible to pass HTTP headers to WebUserAgent, thanks to Renée Bäcker. 2572 - 2014-01-10 Added functionality to unlock just one single ticket in otrs.UnlockTickets.pl, thanks to Martin Gross @ rtt.ag. 2573 - 2013-12-16 Improved mail address parsing speed, thanks to Moritz Lenz! 2574 - 2013-12-13 Fixed bug#[10090](http://bugs.otrs.org/show_bug.cgi?id=10090) - Problems with special characters in Kernel/System/WebUserAgent.pm. 2575 - 2013-12-12 Added additional information to install commands for different distributions (see perl bin/otrs.CheckModules.pl -h) for more information. 2576 2577# 3.3.9 2014-09-09 2578 - 2014-11-03 Fixed bug#[10845](http://bugs.otrs.org/show_bug.cgi?id=10845) - No date search if TimeInputFormat is Input. 2579 - 2014-10-14 Fixed bug#[8535](http://bugs.otrs.org/show_bug.cgi?id=8535) - Only first 1000 Tickets are shown in CustomerInterface. 2580 - 2014-10-14 Fixed bug#[10729](http://bugs.otrs.org/show_bug.cgi?id=10729) - Dynamic Fields are shown incorrect at Ticket Overview, thanks to S7. 2581 - 2014-09-12 Fixed bug#[10710](http://bugs.otrs.org/show_bug.cgi?id=10710) - Adding agent with username that has already existed in AdminUser leads to SQL error message, thanks to S7. 2582 - 2014-09-12 Fixed bug#[10703](http://bugs.otrs.org/show_bug.cgi?id=10703) - Fulltext field is not added by default if there are not default fields in Ticket search, thanks to S7. 2583 - 2014-08-29 Fixed bug#[10697](http://bugs.otrs.org/show_bug.cgi?id=10697) - Column name in CSV report of stats is lowercase. 2584 - 2014-08-29 Fixed bug#[10652](http://bugs.otrs.org/show_bug.cgi?id=10652) - Process tickets without any articles create empty lines in AgentTicketSearch CSV result file. 2585 - 2014-08-29 Fixed bug#[10607](http://bugs.otrs.org/show_bug.cgi?id=10607) - SQL Box can change the database. 2586 - 2014-08-28 Fixed bug#[10700](http://bugs.otrs.org/show_bug.cgi?id=10700) - Bugfix: TimeUnits not written if E-Mail is sent via BulkAction. 2587 - 2014-08-28 Fixed bug#[10699](http://bugs.otrs.org/show_bug.cgi?id=10699) - Cannot add new customer (company). 2588 - 2014-08-21 Fixed bug#[10497](http://bugs.otrs.org/show_bug.cgi?id=10497) - CustomerUser secondary database access opens multitude of database connections. 2589 - 2014-08-08 Fixed bug#[9756](http://bugs.otrs.org/show_bug.cgi?id=9756) - Owner will be set after QueueMove screen AND undo. 2590 - 2014-08-08 Fixed bug#[10606](http://bugs.otrs.org/show_bug.cgi?id=10606) - Dynamic fields in dashboard overview are empty. 2591 - 2014-08-07 Updated Danish translation, thanks to Lars Jørgensen. 2592 - 2014-08-01 Fixed bug#[10670](http://bugs.otrs.org/show_bug.cgi?id=10670) - It is possible to start the scheduler more than once. 2593 - 2014-07-29 Fixed bug#[10598](http://bugs.otrs.org/show_bug.cgi?id=10598) - Field tags not parsed properly in auto response subject. 2594 - 2014-07-29 Fixed bug#[10658](http://bugs.otrs.org/show_bug.cgi?id=10658) - Issue with multiple customer company backends. 2595 - 2014-07-29 Fixed bug#[10622](http://bugs.otrs.org/show_bug.cgi?id=10622) - eMail address only with uppercases - wrong display. 2596 - 2014-07-29 Fixed bug#[10596](http://bugs.otrs.org/show_bug.cgi?id=10596) - Manual Generic Agent Run doesn't show archived tickets as affected. 2597 - 2014-07-29 Fixed bug#[10601](http://bugs.otrs.org/show_bug.cgi?id=10601) - ExternalTicketNumberRecognition produces errors in log file. 2598 - 2014-07-17 Fixed bug#[10612](http://bugs.otrs.org/show_bug.cgi?id=10612) - Wrong Time in DashboardField "Changed", thanks to S7. 2599 - 2014-07-10 Fixed bug#[10595](http://bugs.otrs.org/show_bug.cgi?id=10595) - Standard Replies are false sorted in Ticket Zoom select box. 2600 - 2014-07-07 Fixed bug#[10534](http://bugs.otrs.org/show_bug.cgi?id=10534) - Wildcard hacking the customer information center, thanks to S7. 2601 - 2014-07-03 Fixed bug#[10586](http://bugs.otrs.org/show_bug.cgi?id=10586) - In Customer Portal no attachments are shown. 2602 - 2014-06-30 Fixed bug#[6601](http://bugs.otrs.org/show_bug.cgi?id=6601) - Changing search options changes order of fields, thanks to S7. 2603 - 2014-06-23 Fixed bug#[10246](http://bugs.otrs.org/show_bug.cgi?id=10246) - ProcessManagement: ConditionLinking OR in a Transition doesn't work. 2604 - 2014-06-23 Fixed bug#[10559](http://bugs.otrs.org/show_bug.cgi?id=10559) - "Previous Owner" don't use the FirstnameLastnameOrder configuration. 2605 - 2014-06-23 Fixed bug#[10532](http://bugs.otrs.org/show_bug.cgi?id=10532) - PostMasterMailbox.pl hangs parsing mails. 2606 - 2014-06-23 Fixed bug#[10578](http://bugs.otrs.org/show_bug.cgi?id=10578) - Service selection in GA Ticket Action allows multi select. 2607 2608# 3.3.8 2014-06-24 2609 - 2014-06-16 Fixed bug#[10524](http://bugs.otrs.org/show_bug.cgi?id=10524) - Internal Dynamic Fields in Activity Dialog. 2610 - 2014-06-16 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira. 2611 - 2014-06-13 Fixed bug#[10508](http://bugs.otrs.org/show_bug.cgi?id=10508) - (Agent|Customer)TicketProcess javascript errors when uploading attachments/having server errors. 2612 - 2014-06-10 Fixed bug#[10521](http://bugs.otrs.org/show_bug.cgi?id=10521) - OutputFilterText AutoLink CVE. 2613 - 2014-06-03 Fixed bug#[10430](http://bugs.otrs.org/show_bug.cgi?id=10430) - backup.pl doesn't work with PostgreSQL unix sockets. 2614 - 2014-06-03 Fixed bug#[5012](http://bugs.otrs.org/show_bug.cgi?id=5012) - Merging a watched ticket _into_ another should "transfer" the Watch status to the final ticket, thanks to Michiel Beijen! 2615 - 2014-06-02 Fixed bug#[10544](http://bugs.otrs.org/show_bug.cgi?id=10544) - Upgrade to OTRS 3.3.7 breaks connection to external customer user tables. 2616 - 2014-05-28 Fixed bug#[10535](http://bugs.otrs.org/show_bug.cgi?id=10535) - ACLListGet() produces DB warning message. 2617 - 2014-05-28 Fixed bug#[10163](http://bugs.otrs.org/show_bug.cgi?id=10163) - subject shows only 30 characters, thanks to S7designcreative. 2618 - 2014-05-28 Updated Latin Serbian translation, thanks to S7designcreative. 2619 - 2014-05-28 Updated Cyrillic Serbian translation, thanks to S7designcreative. 2620 - 2014-05-16 Fixed bug#[10427](http://bugs.otrs.org/show_bug.cgi?id=10427) - Bulk action locks tickets - cancel keeps them locked. 2621 - 2014-05-15 Fixed bug#[10513](http://bugs.otrs.org/show_bug.cgi?id=10513) - Some SupportData Plugin Identifiers ends with ::. 2622 - 2014-05-14 Updated Latin Serbian translation, thanks to S7designcreative. 2623 - 2014-05-12 Fixed bug#[8494](http://bugs.otrs.org/show_bug.cgi?id=8494) - Possibility to split quotes in rich text editor. 2624 - 2014-05-09 Fixed bug#[10491](http://bugs.otrs.org/show_bug.cgi?id=10491) - CIC not always accessible via TicketZoom. 2625 - 2014-05-09 Updated Swedish translation, thanks to Peter Krantz. 2626 2627# 3.3.7 2014-05-13 2628 - 2014-05-08 Fixed bug#[10475](http://bugs.otrs.org/show_bug.cgi?id=10475) - otrs.RebuildFulltextIndex.pl - multiple output lines. 2629 - 2014-05-07 Updated Japanese translation, thanks to Toshihiro Takehara. 2630 - 2014-05-07 Updated Swedish translation, thanks to Peter Krantz. 2631 - 2014-05-02 Fixed bug#[9350](http://bugs.otrs.org/show_bug.cgi?id=9350) - Initial notes by ticket split not visible it the ticket zoom. 2632 - 2014-05-02 Fixed bug#[10501](http://bugs.otrs.org/show_bug.cgi?id=10501) - Support-Data Swap plugin reports KB instead of MB. 2633 - 2014-05-02 Fixed bug#[10458](http://bugs.otrs.org/show_bug.cgi?id=10458) - Can't use system registration with some OTRS-IDs. 2634 - 2014-04-29 Fixed bug#[10470](http://bugs.otrs.org/show_bug.cgi?id=10470) - Need FormID! error when embedding image when creating a Process Ticket. 2635 - 2014-04-28 Fixed bug#[9876](http://bugs.otrs.org/show_bug.cgi?id=9876) - CaseSensitive option wrong in CustomerCompany. 2636 - 2014-04-17 Removed OTRS Scheduler Service startup files in favor of Watchdog mode via cron jobs. 2637 - 2014-04-17 Fixed bug#[10468](http://bugs.otrs.org/show_bug.cgi?id=10468) - Wrong regexp in Kernel/System/HTMLUtils.pm line 171. 2638 - 2014-04-17 Fixed bug#[10441](http://bugs.otrs.org/show_bug.cgi?id=10441) - Eventbased notification - infinite loop. 2639 - 2014-04-17 Fixed bug#[10428](http://bugs.otrs.org/show_bug.cgi?id=10428) - Event Notification ArticleSend Loop. 2640 - 2014-04-17 Fixed bug#[10462](http://bugs.otrs.org/show_bug.cgi?id=10462) - Translation of static statistic widgets (Dashboard). 2641 - 2014-04-16 Added OTRS Scheduler Watchdog mode. 2642 - 2014-04-17 Fixed bug#[10469](http://bugs.otrs.org/show_bug.cgi?id=10469) - Adding Links in AgentLinkObject not possible if no search term was selected. 2643 - 2014-04-16 Fixed bug#[10464](http://bugs.otrs.org/show_bug.cgi?id=10464) - Closing link delete screen in AgentTicketPhone reloads page for temporary links. 2644 - 2014-04-16 Fixed bug#[10461](http://bugs.otrs.org/show_bug.cgi?id=10461) - Link to CustomerTicketProcess in Customer interface displayed even though no process is available.. 2645 - 2014-04-16 Fixed bug#[8253](http://bugs.otrs.org/show_bug.cgi?id=8253) - Missing hover texts for actions in German translation of AgentTicketZoom. 2646 - 2014-04-15 Fixed bug#[10442](http://bugs.otrs.org/show_bug.cgi?id=10442) - Translation of states in statistic widgets (Dashboard). 2647 - 2014-04-11 Fixed bug#[10395](http://bugs.otrs.org/show_bug.cgi?id=10395) - E-mail header parsing bug. 2648 - 2014-04-11 Fixed bug#[10394](http://bugs.otrs.org/show_bug.cgi?id=10394) - rfc822 attachments name creating bug and validation enhancement. 2649 - 2014-04-11 Fixed bug#[10449](http://bugs.otrs.org/show_bug.cgi?id=10449) - Safer commands to upgrade OTRS using PostgreSQL. 2650 - 2014-04-10 Fixed bug#[10402](http://bugs.otrs.org/show_bug.cgi?id=10402) - Transition or Transition Action popup a login page. 2651 - 2014-04-10 Fixed bug#[10446](http://bugs.otrs.org/show_bug.cgi?id=10446) - otrs.PostMasterMailbox.pl Unknown encoding '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367. 2652 - 2014-04-10 Fixed bug#[9592](http://bugs.otrs.org/show_bug.cgi?id=9592) - Ticket history overflows for dynamic field. 2653 - 2014-04-10 Fixed bug#[8207](http://bugs.otrs.org/show_bug.cgi?id=8207) - Wrong encoding in graphs. 2654 - 2014-04-10 Fixed bug#[10416](http://bugs.otrs.org/show_bug.cgi?id=10416) - Customer selection is not translated. 2655 - 2014-04-10 Fixed bug#[9098](http://bugs.otrs.org/show_bug.cgi?id=9098) - The system still consider the customer_ids, even after field is empty on table customer_user. 2656 - 2014-04-09 Fixed bug#[10202](http://bugs.otrs.org/show_bug.cgi?id=10202) - Process Modules, Dynamic Fields, and ACLs with AJAX update. 2657 - 2014-04-08 Fixed bug#[10432](http://bugs.otrs.org/show_bug.cgi?id=10432) - ACLs not working correctly in CustomerTicketZoom (Message Followup). 2658 - 2014-04-04 Fixed bug#[10436](http://bugs.otrs.org/show_bug.cgi?id=10436) - Error message in syslog about ACL then there is no ACL defined. 2659 - 2014-04-04 Fixed bug#[10438](http://bugs.otrs.org/show_bug.cgi?id=10438) - Strange sorting of columns in Ticket Dashboard widgets. 2660 - 2014-04-04 Fixed bug#[10425](http://bugs.otrs.org/show_bug.cgi?id=10425) - Customer Information in AgentTicketZoom. 2661 - 2014-04-03 Followup for bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl). 2662 - 2014-04-03 Fixed bug#[10406](http://bugs.otrs.org/show_bug.cgi?id=10406) - Ticket Templates Type "Create" will be not translated. 2663 - 2014-04-03 Fixed bug#[10378](http://bugs.otrs.org/show_bug.cgi?id=10378) - SessionID created with generic interface wont work using it as Agent. 2664 - 2014-04-01 Fixed bug#[10399](http://bugs.otrs.org/show_bug.cgi?id=10399) - Columns Settings lost after search. 2665 - 2014-04-01 Fixed bug#[10431](http://bugs.otrs.org/show_bug.cgi?id=10431) - Fallback configuration for scheduler log is wrong. 2666 - 2014-04-01 Fixed bug#[10426](http://bugs.otrs.org/show_bug.cgi?id=10426) - Scheduler RegistrationUpdate task dies with PostgreSQL DB. 2667 - 2014-03-31 Fixed bug#[10362](http://bugs.otrs.org/show_bug.cgi?id=10362) - .procmailrc is reset with wrong permissions on otrs.SetPermisssion.pl execution. 2668 - 2014-03-30 Fixed bug#[10350](http://bugs.otrs.org/show_bug.cgi?id=10350) - Events Ticket Calender: In case TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time frame always 2 hours. 2669 - 2014-03-28 Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly with multiple partitions with the same name. 2670 - 2014-03-27 Followup for bug#[10130](http://bugs.otrs.org/show_bug.cgi?id=10130) - Events Ticket Calendar not working. 2671 2672# 3.3.6 2014-04-01 2673 - 2014-03-27 Fixed bug#[10412](http://bugs.otrs.org/show_bug.cgi?id=10412) - customer.pl: Use of uninitialized value $Param{"Title"}. 2674 - 2014-03-27 Fixed bug#[10413](http://bugs.otrs.org/show_bug.cgi?id=10413) - vertical scroll not shown in search screen. 2675 - 2014-03-27 Updated French translation, thanks to Guillaume Houdmon.. 2676 - 2014-03-25 Extended the OTRS system registration to optionally also send the support assessment data along with the system registration data. Support assessment data is improved and extended and can be accessed in the new Service Center module of the admin area. 2677 - 2014-03-25 Fixed bug#[10405](http://bugs.otrs.org/show_bug.cgi?id=10405) - When using the search feature of the tree selection overlay, one is not able to expand subtrees of matching entries. 2678 - 2014-03-24 Fixed bug#[10340](http://bugs.otrs.org/show_bug.cgi?id=10340) - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl). 2679 - 2014-03-24 Fixed bug#[10397](http://bugs.otrs.org/show_bug.cgi?id=10397) - DynamicField configuration in SysConfig 'DefaultOverviewColumns' causes JS error. 2680 - 2014-03-21 Fixed bug#[10368](http://bugs.otrs.org/show_bug.cgi?id=10368) - Ticket title isn't shown. 2681 - 2014-03-21 Updated Japanese translation, thanks to Toshihiro Takehara.. 2682 - 2014-03-21 Fixed bug#[10381](http://bugs.otrs.org/show_bug.cgi?id=10381) - AgentTicket*View has invalid SortBy options. 2683 - 2014-03-21 Fixed bug#[10383](http://bugs.otrs.org/show_bug.cgi?id=10383) - Missing 'DefaultColumns' SysConfig for AgentTicketSearch view. 2684 - 2014-03-21 Fixed bug#[10384](http://bugs.otrs.org/show_bug.cgi?id=10384) - out-of-office information not displayed in Ticket Zoom. 2685 - 2014-03-20 Fixed bug#[10379](http://bugs.otrs.org/show_bug.cgi?id=10379) - ACL Not Working. 2686 - 2014-03-20 Fixed bug#[10369](http://bugs.otrs.org/show_bug.cgi?id=10369) - Ticket::Frontend::Quote does not work with RichText Editor. 2687 - 2014-03-20 Improved handling of cachekeys in Stats.pm to prevent cacheing problems in the dashboard stats. 2688 - 2014-03-18 Fixed bug#[10334](http://bugs.otrs.org/show_bug.cgi?id=10334) - Deleting the attachment deletes the recepients too. 2689 - 2014-03-18 Fixed bug#[10374](http://bugs.otrs.org/show_bug.cgi?id=10374) - OTRS does not protect against clickjacking. 2690 - 2014-03-15 Fixed bug#[10364](http://bugs.otrs.org/show_bug.cgi?id=10364) - Inline images displayed as attachment in SMIME and PGP signed messages. 2691 - 2014-03-14 Fixed bug#[10251](http://bugs.otrs.org/show_bug.cgi?id=10251) - SMIME signing fail on mails with attachements. 2692 - 2014-03-14 Fixed bug#[10277](http://bugs.otrs.org/show_bug.cgi?id=10277) - Statistics per agent also shows invalid agents. 2693 - 2014-03-14 Fixed bug#[10318](http://bugs.otrs.org/show_bug.cgi?id=10318) - Dynamic Field: Multi Select does not allow empty values. 2694 - 2014-03-14 Fixed bug#[10365](http://bugs.otrs.org/show_bug.cgi?id=10365) - Custom State types not working with "otrs.PendingJobs.pl" any more. 2695 - 2014-03-14 Fixed bug#[10349](http://bugs.otrs.org/show_bug.cgi?id=10349) - System Email notification external not highlighted correctly. 2696 - 2014-03-13 Fixed bug#[10361](http://bugs.otrs.org/show_bug.cgi?id=10361) - Incorrect handling of special characters in DynamicFields. 2697 - 2014-03-11 Fixed bug#[10324](http://bugs.otrs.org/show_bug.cgi?id=10324) - Customer user field still marked as empty even after providing data. 2698 - 2014-03-11 Fixed bug#[10019](http://bugs.otrs.org/show_bug.cgi?id=10019) - Tickets via "In line action bar" cannot be moved. 2699 - 2014-03-10 Fixed bug#[10283](http://bugs.otrs.org/show_bug.cgi?id=10283) - MouseOver on the Transitions does not show transition actions. 2700 - 2014-03-10 Fixed bug#[10241](http://bugs.otrs.org/show_bug.cgi?id=10241) - ACL-Editor Bug.. 2701 - 2014-03-10 Fixed bug#[10338](http://bugs.otrs.org/show_bug.cgi?id=10338) - Empty Content-ID causes strange result -> HTML-tags are "corrupted". 2702 - 2014-03-07 Fixed bug#[9951](http://bugs.otrs.org/show_bug.cgi?id=9951) - Line breaks at the end of salutation templates are not saved. 2703 - 2014-03-07 Fixed bug#[10275](http://bugs.otrs.org/show_bug.cgi?id=10275) - Problem with encoding in attachment. 2704 - 2014-03-07 Fixed bug#[10085](http://bugs.otrs.org/show_bug.cgi?id=10085) - Postmaster incorrectly decodes headers, causes garbage in the database. 2705 - 2014-03-06 Fixed bug#[10336](http://bugs.otrs.org/show_bug.cgi?id=10336) - Problem with symlinked theme directories. 2706 - 2014-03-06 Fixed bug#[10328](http://bugs.otrs.org/show_bug.cgi?id=10328) - Error in AdminPostMasterFilter if the name of DynamicField changed. 2707 - 2014-03-04 Fixed bug#[10264](http://bugs.otrs.org/show_bug.cgi?id=10264) - Description (espacially article description) in processes are shown on improper place. 2708 - 2014-03-03 Fixed bug#[10240](http://bugs.otrs.org/show_bug.cgi?id=10240) - Restricting process list by ACLs is only working with UserID. 2709 - 2014-03-03 Fixed bug#[10299](http://bugs.otrs.org/show_bug.cgi?id=10299) - "Ouf of Office" shows inactive agents. 2710 - 2014-03-03 Fixed bug#[10321](http://bugs.otrs.org/show_bug.cgi?id=10321) - Applying Filters to tickets in Status View or Queue View will log out session.. 2711 - 2014-03-03 Fixed bug#[9600](http://bugs.otrs.org/show_bug.cgi?id=9600) - When a ticket is deleted by generic agent job, No such TicketID error. 2712 - 2014-02-28 Fixed bug#[9675](http://bugs.otrs.org/show_bug.cgi?id=9675) - No use Ticket::Hook in AgentLinkObject. 2713 - 2014-02-28 Updated Japanese translation, thanks to Norihiro Tanaka! 2714 - 2014-02-27 Fixed bug#[10300](http://bugs.otrs.org/show_bug.cgi?id=10300) - Special character in customer id cuts off string.. 2715 - 2014-02-27 Fixed bug#[10309](http://bugs.otrs.org/show_bug.cgi?id=10309) - mails with an empty return-path header must not trigger auto responses in OTRS. 2716 - 2014-02-21 Fixed bug#[10245](http://bugs.otrs.org/show_bug.cgi?id=10245) - Use of uninitialized value $Param{"Value2"} in string. 2717 - 2014-02-21 Fixed bug#[10182](http://bugs.otrs.org/show_bug.cgi?id=10182) - Customer email suddenly treated by OTRS as 'email-internal'. 2718 - 2014-02-21 Fixed bug#[10285](http://bugs.otrs.org/show_bug.cgi?id=10285) - No use Ticket::Hook in CustomerTicketZoom. 2719 - 2014-02-21 Fixed bug#[9787](http://bugs.otrs.org/show_bug.cgi?id=9787) - Queue field doesn't appear in ProcessMgmt. 2720 - 2014-02-21 Fixed bug#[10222](http://bugs.otrs.org/show_bug.cgi?id=10222) - Customer search during ticket creation - OTRS shows details also if no customer match the search. 2721 - 2014-02-20 Fixed bug#[10259](http://bugs.otrs.org/show_bug.cgi?id=10259) - GenericInterface: mapping key can't map from / to 0. 2722 2723# 3.3.5 2014-02-25 2724 - 2014-02-20 Improved HTML filter. 2725 - 2014-02-19 Followup fix for bug#[10116](http://bugs.otrs.org/show_bug.cgi?id=10116) - Random ordering of columns in "Small" ticket lists. 2726 - 2014-02-17 Updated Japanese translation, thanks to Norihiro Tanaka! 2727 - 2014-02-17 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira! 2728 - 2014-02-17 Updated Polish translation, thanks to Wojciech Myrda. 2729 - 2014-02-13 Added feature to download report data shown in dashboard stats as CSV and PDF. 2730 - 2014-02-13 Fixed bug#[6323](http://bugs.otrs.org/show_bug.cgi?id=6323) - Graph/Chart generation selects slice/background color identical to text color. 2731 - 2014-02-13 Fixed bug#[10248](http://bugs.otrs.org/show_bug.cgi?id=10248) - OTRS Portal - Overview of registered systems. 2732 - 2014-02-13 Followup for bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - New value after value mapping can't be 0. 2733 - 2014-02-13 Fixed bug#[9673](http://bugs.otrs.org/show_bug.cgi?id=9673) - CustomerTicketMessage does not show loading icon for dynamic fields. 2734 - 2014-02-13 Fixed bug#[10249](http://bugs.otrs.org/show_bug.cgi?id=10249) - Restore.pl bugs on Postgresql restore failed on DB. 2735 - 2014-02-13 Fixed bug#[7818](http://bugs.otrs.org/show_bug.cgi?id=7818) - Menu simplification is not working for item "responsible". 2736 - 2014-02-11 Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the loader cache for all frontend modules. This can be useful in cluster setups. 2737 - 2014-02-07 Fixed bug#[10214](http://bugs.otrs.org/show_bug.cgi?id=10214) - Value "0" for DynamicsFields prevents TicketCreation. 2738 - 2014-02-07 Fixed bug#[10201](http://bugs.otrs.org/show_bug.cgi?id=10201) - Wrong column sort order in ticketoverview widget. 2739 - 2014-02-07 Fixed bug#[10195](http://bugs.otrs.org/show_bug.cgi?id=10195) - Folluw up notification shows old prio after prio change. 2740 - 2014-02-07 Fixed bug#[9303](http://bugs.otrs.org/show_bug.cgi?id=9303) - Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation. 2741 - 2014-02-07 Fixed bug#[10194](http://bugs.otrs.org/show_bug.cgi?id=10194) - CustomerTicketMessage parsing feild Dest in URI. 2742 - 2014-02-06 Fixed bug#[9970](http://bugs.otrs.org/show_bug.cgi?id=9970) - Problem with DBUpgrade-to-3.3.pl on Oracle databases. 2743 - 2014-02-04 Follow-up fix for bug#[10110](http://bugs.otrs.org/show_bug.cgi?id=10110) - Stats list may show too few or too many stats. 2744 - 2014-02-04 Fixed bug#[10220](http://bugs.otrs.org/show_bug.cgi?id=10220) - Invalid Statistics not displayed in overview. 2745 - 2014-02-04 Fixed bug#[10218](http://bugs.otrs.org/show_bug.cgi?id=10218) - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl not set. 2746 - 2014-01-31 Fixed bug#[10212](http://bugs.otrs.org/show_bug.cgi?id=10212) - My tickets & Company tickets in 3.3.4. 2747 - 2014-01-31 Fixed bug#[10211](http://bugs.otrs.org/show_bug.cgi?id=10211) - Dashbord: Widget DefaultColumns is not working. 2748 - 2014-01-31 Fixed bug#[10163](http://bugs.otrs.org/show_bug.cgi?id=10163) - subject shows only 30 characters. 2749 - 2014-01-31 Fixed bug#[10193](http://bugs.otrs.org/show_bug.cgi?id=10193) - Expired cookie bug in customer interface.. 2750 - 2014-01-31 Fixed bug#[8729](http://bugs.otrs.org/show_bug.cgi?id=8729) - Oracle ignores NLS_DATE_FORMAT set in environment. 2751 - 2014-01-31 Fixed bug#[10207](http://bugs.otrs.org/show_bug.cgi?id=10207) - DynamicField Search-Function in CustomerFrontend is not working. 2752 - 2014-01-31 Fixed bug#[8729](http://bugs.otrs.org/show_bug.cgi?id=8729) - Oracle ignores NLS_DATE_FORMAT set in environment. 2753 - 2014-01-30 Fixed bug#[9868](http://bugs.otrs.org/show_bug.cgi?id=9868) - Queues in popup box are not sorted by alphabetical order. 2754 - 2014-01-30 Fixed bug#[9678](http://bugs.otrs.org/show_bug.cgi?id=9678) - Locked tickets don't unlock when customer closes ticket. 2755 - 2014-01-30 Fixed bug#[8656](http://bugs.otrs.org/show_bug.cgi?id=8656) - Clicking the cancel button in the Add Web services screen results in an error no matter what data was filled in. 2756 - 2014-01-30 Fixed bug#[10209](http://bugs.otrs.org/show_bug.cgi?id=10209) - When opening tree selection dialog, the search field should get the focus. 2757 - 2014-01-28 Fixed bug#[10205](http://bugs.otrs.org/show_bug.cgi?id=10205) - GenericInterface: Mandatory TimeUnits can't be 0. 2758 - 2014-01-28 Fixed bug#[10196](http://bugs.otrs.org/show_bug.cgi?id=10196) - Ticket merge action does not notify the owner of the existing ticket. 2759 - 2014-01-28 Fixed bug#[10130](http://bugs.otrs.org/show_bug.cgi?id=10130) - Events Ticket Calendar not working. 2760 - 2014-01-28 Fixed bug#[9692](http://bugs.otrs.org/show_bug.cgi?id=9692) - On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID. 2761 - 2014-01-28 Fixed bug#[10147](http://bugs.otrs.org/show_bug.cgi?id=10147) - Cache may remain incorrectly in SearchProfile. 2762 - 2014-01-24 Fixed bug#[10189](http://bugs.otrs.org/show_bug.cgi?id=10189) - ProcessManagement: Use article subject if no ticket title is set. 2763 - 2014-01-24 Fixed bug#[9654](http://bugs.otrs.org/show_bug.cgi?id=9654) - TicketUpdate operation doesn't work when authenticated as a customer. 2764 - 2014-01-24 Fixed bug#[10137](http://bugs.otrs.org/show_bug.cgi?id=10137) - Generic interface TicketCreate operation doesn't work when authenticated as a customer. 2765 - 2014-01-24 Fixed bug#[10176](http://bugs.otrs.org/show_bug.cgi?id=10176) - available columns selection in search result view is not scrollable. 2766 - 2014-01-24 Fixed bug#[10120](http://bugs.otrs.org/show_bug.cgi?id=10120) - Management Dashboard: page reload erases stat graph settings. 2767 - 2014-01-24 Fixed bug#[9276](http://bugs.otrs.org/show_bug.cgi?id=9276) - Auto-reply to ticket entered via Web interface is sent with all lines concatenated to one 2768 - 2014-01-24 Fixed bug#[10179](http://bugs.otrs.org/show_bug.cgi?id=10179) - No LinkOption in CustomerNavigationBar.dtl. 2769 - 2014-01-24 Fixed bug#[10178](http://bugs.otrs.org/show_bug.cgi?id=10178) - Stat Permissions. 2770 - 2014-01-24 Fixed bug#[10188](http://bugs.otrs.org/show_bug.cgi?id=10188) - Inconsistency in graphical ACL editor. 2771 - 2014-01-23 Fixed bug#[10155](http://bugs.otrs.org/show_bug.cgi?id=10155) - backup.pl doesn't compress database dump on non-MySQL-dumps. 2772 - 2014-01-20 Fixed bug#[10106](http://bugs.otrs.org/show_bug.cgi?id=10106) - Sending Articles with ArticleSend() ignores ReplyTo. 2773 2774# 3.3.4 2014-01-28 2775 - 2014-01-20 Fixed bug#[10172](http://bugs.otrs.org/show_bug.cgi?id=10172) - Can't create process tickets with disabled richtext. 2776 - 2014-01-17 Fixed bug#[10121](http://bugs.otrs.org/show_bug.cgi?id=10121) - QQMails break in OTRS. 2777 - 2014-01-17 Fixed bug#[10153](http://bugs.otrs.org/show_bug.cgi?id=10153) - Error shown in SysConfig when Setting PendingDiffTime to 30 Days. 2778 - 2014-01-17 Fixed bug#[10161](http://bugs.otrs.org/show_bug.cgi?id=10161) - Edit Stats - 500 internal Server Error. 2779 - 2014-01-17 Fixed bug#[10167](http://bugs.otrs.org/show_bug.cgi?id=10167) - Non-deterministic hash key construction in Stats.pm. 2780 - 2014-01-14 Fixed bug#[10158](http://bugs.otrs.org/show_bug.cgi?id=10158) - Missing quoting in State::StateGetStatesByType(). 2781 - 2014-01-14 Fixed bug#[10048](http://bugs.otrs.org/show_bug.cgi?id=10048) - RPM upgrade breaks permissions on config files. 2782 - 2014-01-14 Fixed bug#[8969](http://bugs.otrs.org/show_bug.cgi?id=8969) - FAQ module Language files installation fails (Kernel/Language permissions). 2783 - 2014-01-10 Updated traditional Chinese translation. 2784 - 2014-01-10 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira! 2785 - 2014-01-10 Fixed bug#[10145](http://bugs.otrs.org/show_bug.cgi?id=10145) - %A is not correctly substituted in Language::Time(). 2786 - 2014-01-10 Fixed bug#[10079](http://bugs.otrs.org/show_bug.cgi?id=10079) - Cannot operate OTRS on IE7 because of JavaScript error. 2787 - 2014-01-10 Fixed bug#[10113](http://bugs.otrs.org/show_bug.cgi?id=10113) - Management dashboard setting doesn't show up when agent only has RO on stats. 2788 - 2014-01-10 Fixed bug#[10088](http://bugs.otrs.org/show_bug.cgi?id=10088) - Error messages on recieving mailer daemons. 2789 - 2014-01-10 Fixed bug#[10011](http://bugs.otrs.org/show_bug.cgi?id=10011) - Management Dashboard: X-Axis element labels may overlap. 2790 - 2014-01-09 Fixed bug#[10012](http://bugs.otrs.org/show_bug.cgi?id=10012) - Management Dashboard: strings not translatable. 2791 - 2014-01-07 Fixed bug#[10140](http://bugs.otrs.org/show_bug.cgi?id=10140) - Unable to search using before/after in Date Dynamic Fields. 2792 - 2014-01-06 Fixed bug#[10008](http://bugs.otrs.org/show_bug.cgi?id=10008) - Customer user is automatically added to Cc at response for email-internal in AgentTicketCompose. 2793 - 2014-01-06 Added Hebrew translation file, thanks to Amir Elion! 2794 - 2014-01-03 Fixed bug#[9978](http://bugs.otrs.org/show_bug.cgi?id=9978) - Activity Dialog for Customer shows "No Process configured!". 2795 - 2014-01-03 Fixed bug#[10134](http://bugs.otrs.org/show_bug.cgi?id=10134) - Missing information on icon actions for SMIME certificates and keys. 2796 - 2014-01-02 Fixed bug#[10116](http://bugs.otrs.org/show_bug.cgi?id=10116) - Random ordering of columns in "Small" ticket lists. 2797 - 2013-12-23 Fixed bug#[10094](http://bugs.otrs.org/show_bug.cgi?id=10094) - Former FAO OTRSACLExtensions not available in the ACL Editor. 2798 - 2013-12-20 Fixed bug#[10099](http://bugs.otrs.org/show_bug.cgi?id=10099) - Missing challenge token checks on customer interface. 2799 - 2013-12-18 Fixed bug#[10110](http://bugs.otrs.org/show_bug.cgi?id=10110) - Stats list may show too few or too many stats. 2800 - 2013-12-17 Fixed bug#[10103](http://bugs.otrs.org/show_bug.cgi?id=10103) - ArticleTypeID is always undef in AgentTicketCompose 2801 - 2013-12-16 Fixed bug#[10080](http://bugs.otrs.org/show_bug.cgi?id=10080) - Bad group check in otrs-scheduler-linux. 2802 - 2013-12-16 Fixed bug#[10097](http://bugs.otrs.org/show_bug.cgi?id=10097) - $Param{NextState} is always undef in AgentTicketCompose. 2803 - 2013-12-16 Updated Russian translation, thanks to Yuriy Kolesnikov. 2804 - 2013-12-13 Fixed bug#[10074](http://bugs.otrs.org/show_bug.cgi?id=10074) - Error if no queue matched in DashboardEventsTicketCalendar. 2805 - 2013-12-12 Fixed bug#[965](http://bugs.otrs.org/show_bug.cgi?id=9650) - Special character in customer id breaks Open Tickets in AgentTicketZoom. 2806 - 2013-12-12 Added functionality to disable access to tickets of other customers with the same customer company in customer interface. 2807 - 2013-12-12 Fixed bug#[9702](http://bugs.otrs.org/show_bug.cgi?id=9702) - Wrong article type with external ticketnumber recognition i.c.w. follow-up reject option. 2808 - 2013-12-11 Fixed bug#[9723](http://bugs.otrs.org/show_bug.cgi?id=9723) - TicketAccountedTime stat does not run on Oracle with many tickets 2809 - 2013-12-09 Fixed bug#[10078](http://bugs.otrs.org/show_bug.cgi?id=10078) - Installer: error log after creating mysql database. 2810 - 2013-12-09 Fixed bug#[10056](http://bugs.otrs.org/show_bug.cgi?id=10056) - Installer fails when special characters in database user's password. 2811 - 2013-12-09 Fixed bug#[10077](http://bugs.otrs.org/show_bug.cgi?id=10077) - regular expressions in postmaster filter return 1 if no regex match. 2812 - 2013-12-09 Updated Swedish translation, thanks to Andreas Berger. 2813 - 2013-12-09 Fixed bug#[10075](http://bugs.otrs.org/show_bug.cgi?id=10075) - Stats widgets permission group is hardcoded to "stats" 2814 - 2013-12-09 Updated Russian translation, thanks to Andrey N. Burdin. 2815 - 2013-12-06 Fixed bug#[10070](http://bugs.otrs.org/show_bug.cgi?id=10070) - Wrong error message if Transition contains no transition actions. 2816 - 2013-12-06 Fixed bug#[10058](http://bugs.otrs.org/show_bug.cgi?id=10058) - Owner and Responsible are mandatory if enabled. 2817 - 2013-12-06 Fixed bug#[7792](http://bugs.otrs.org/show_bug.cgi?id=7792) - Ticket-Action "Change Queue" is hardcoded and should be called "Queue" only. 2818 - 2013-12-06 Fixed bug#[9109](http://bugs.otrs.org/show_bug.cgi?id=9109) - Printing ticket does not show the full subject line. 2819 - 2013-12-06 Fixed bug#[10064](http://bugs.otrs.org/show_bug.cgi?id=10064) - Translated fields loose sorting in Activity Dialog admin screen. 2820 - 2013-12-06 Fixed bug#[10066](http://bugs.otrs.org/show_bug.cgi?id=10066) - Required field isn't marked in AgentTicketCustomer. 2821 - 2013-12-05 Fixed bug#[10059](http://bugs.otrs.org/show_bug.cgi?id=10059) - Service selection unavailable if customer selection is possible. 2822 - 2013-12-05 Fixed bug#[10062](http://bugs.otrs.org/show_bug.cgi?id=10062) - Text label indent for locale RU - AgentÒicketViewCompose 2823 - 2013-12-05 Fixed bug#[10044](http://bugs.otrs.org/show_bug.cgi?id=10044) - PendingDiffTime removes 2013 (current year) when reaching end of the year. 2824 - 2013-12-05 Fixed bug#[10049](http://bugs.otrs.org/show_bug.cgi?id=10049) - Transition names in path edit screen ordered by ID instead of name. 2825 - 2013-12-05 Fixed bug#[10055](http://bugs.otrs.org/show_bug.cgi?id=10055) - Queue-Treeview not working correctly. 2826 - 2013-12-05 Fixed bug#[10061](http://bugs.otrs.org/show_bug.cgi?id=10061) - ArticleType dropdown in graphical ActivityDialog mask loads with empty value 2827 - 2013-12-05 Fixed bug#[10060](http://bugs.otrs.org/show_bug.cgi?id=10060) - Field names are not translated in graphical process editor. 2828 2829# 3.3.3 2013-12-10 2830 - 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi. 2831 - 2013-12-03 Fixed bug#[10022](http://bugs.otrs.org/show_bug.cgi?id=10022) - Ticket form looses To, Cc and Bcc when submitting form. 2832 - 2013-12-02 Fixed bug#[9928](http://bugs.otrs.org/show_bug.cgi?id=9928) - Dropdown field in tree mode are not displayed in tree mode in column filters. 2833 - 2013-12-02 Fixed bug#[9327](http://bugs.otrs.org/show_bug.cgi?id=9327) - Filter breaks "Select all" functionality. 2834 - 2013-11-29 Fixed bug#[10035](http://bugs.otrs.org/show_bug.cgi?id=10035) - Adding a GenericAgent Job with an already existing name, will not be added, no error displayed. 2835 - 2013-11-29 Fixed bug#[10036](http://bugs.otrs.org/show_bug.cgi?id=10036) - Reset filters in small overviews does not reset the ticket list. 2836 - 2013-11-29 Fixed bug#[9997](http://bugs.otrs.org/show_bug.cgi?id=9997) - After empty ticket list, Column Filters are reset in Overview Small screens. 2837 - 2013-11-29 Fixed bug#[10028](http://bugs.otrs.org/show_bug.cgi?id=10028) - Duplicate Access Keys/hardcoded assignments. 2838 - 2013-11-29 Fixed bug#[9999](http://bugs.otrs.org/show_bug.cgi?id=9999) - Timestamps in HistoricalValueGet return milliseconds on SQL Server. 2839 - 2013-11-29 Fixed bug#[10023](http://bugs.otrs.org/show_bug.cgi?id=10023) - Subject always cleaned from prefixes, irrespective of configuration. 2840 - 2013-11-29 Fixed bug#[10027](http://bugs.otrs.org/show_bug.cgi?id=10027) - Added old ticket information to ticket_history. 2841 - 2013-11-28 Fixed bug#[10020](http://bugs.otrs.org/show_bug.cgi?id=10020) - Event Information within Events Ticket Calender has wrong translation. 2842 - 2013-11-28 Fixed bug#[10019](http://bugs.otrs.org/show_bug.cgi?id=10019) - Tickets via "In line action bar" cannot be moved. 2843 - 2013-11-28 Fixed bug#[9911](http://bugs.otrs.org/show_bug.cgi?id=9911) - Column filter by 'Queue' shouldn't be available on 'Queue view'. 2844 - 2013-11-28 Fixed bug#[9950](http://bugs.otrs.org/show_bug.cgi?id=9950) - Ticket Split takes uses system address as the customer. 2845 - 2013-11-25 Fixed bug#[9975](http://bugs.otrs.org/show_bug.cgi?id=9975) - Generic Interface (TicketSearch Operation) Limit param is ignored. 2846 - 2013-11-25 Updated jsPlumb to version 1.5.4. 2847 - 2013-11-22 Fixed bug#[10007](http://bugs.otrs.org/show_bug.cgi?id=10007) - StandardTemplateList() generates invalid SQL. 2848 2849# 3.3.2 2013-11-26 2850 - 2013-11-21 Fixed bug#[9998](http://bugs.otrs.org/show_bug.cgi?id=9998) - Password fields on OTRS 3.3 do not allow typing in blanks. 2851 - 2013-11-19 Fixed bug#[7337](http://bugs.otrs.org/show_bug.cgi?id=7337) - AJAX Error on new Phone Ticket on IIS when using JSON::XS. 2852 - 2013-11-18 Fixed bug#[8991](http://bugs.otrs.org/show_bug.cgi?id=8991) - Back-action does not work when search result returned just 1 ticket. 2853 - 2013-11-18 Updated CKEditor to version 4.3. 2854 - 2013-11-14 Fixed bug#[9976](http://bugs.otrs.org/show_bug.cgi?id=9976) - Statistic Graphs not showing in IE 10. 2855 - 2013-11-14 Fixed bug#[9973](http://bugs.otrs.org/show_bug.cgi?id=9973) - DashboardUserOnline wiget display problems 2856 - 2013-11-14 Fixed bug#[9946](http://bugs.otrs.org/show_bug.cgi?id=9946) - Misplaced pagination in ticket overviews. 2857 - 2013-11-14 Fixed bug#[9962](http://bugs.otrs.org/show_bug.cgi?id=9962) - Datepicker localization data could not be found! when choosing French canadian language. 2858 - 2013-11-14 Fixed bug#[9968](http://bugs.otrs.org/show_bug.cgi?id=9968) - Multiple Result Set problem during DB upgrade on SQL Server 2012. 2859 - 2013-11-12 Fixed bug#[9937](http://bugs.otrs.org/show_bug.cgi?id=9937) - Activity-Dialogs in wrong order. 2860 - 2013-11-12 Fixed bug#[9935](http://bugs.otrs.org/show_bug.cgi?id=9935) - Dashboard shows internal server error if product.xml content is not valid XML. 2861 - 2013-11-12 Fixed bug#[9933](http://bugs.otrs.org/show_bug.cgi?id=9933) - DefaultOverviewColumns under Ticket -> Frontend::Agent Wrong Description. 2862 - 2013-11-12 Fixed bug#[7008](http://bugs.otrs.org/show_bug.cgi?id=7008) - Can not find customers in SQL Server database containing non-ascii characters. 2863 - 2013-11-11 Fixed bug#[9921](http://bugs.otrs.org/show_bug.cgi?id=9921) - Reply to previously signed email breaks PGP verification. 2864 - 2013-11-11 Fixed bug#[9945](http://bugs.otrs.org/show_bug.cgi?id=9945) - Cannot search for "Date" dynamic fields. 2865 - 2013-11-11 Fixed bug#[9954](http://bugs.otrs.org/show_bug.cgi?id=9954) - PGP Crypted and Signed emails could be wrongly parsed. 2866 - 2013-11-07 Follow-up fix for bug#[9931](http://bugs.otrs.org/show_bug.cgi?id=9931) - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken. 2867 2868# 3.3.1 2013-11-12 2869 - 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi. 2870 - 2013-11-07 Fixed bug#[9639](http://bugs.otrs.org/show_bug.cgi?id=9639) - TextArea validation message not translated. 2871 - 2013-11-07 Fixed bug#[9938](http://bugs.otrs.org/show_bug.cgi?id=9938) - ActivityDialog doesn't show queues with move_into permissions. 2872 - 2013-11-07 Fixed bug#[9942](http://bugs.otrs.org/show_bug.cgi?id=9942) - installer.pl returns "The check '' doesn't exist!" after mail configuration. 2873 - 2013-11-06 Fixed bug#[9862](http://bugs.otrs.org/show_bug.cgi?id=9862) - Missing Dynamic Field column headers in dashboard widgets. 2874 - 2013-11-06 Fixed bug#[9940](http://bugs.otrs.org/show_bug.cgi?id=9940) - Fedora misses dependency on Sys::Syslog. 2875 - 2013-11-06 Fixed bug#[9930](http://bugs.otrs.org/show_bug.cgi?id=9930) - CustomerInformationCenter breaks navigation bar. 2876 - 2013-11-06 Fixed bug#[9934](http://bugs.otrs.org/show_bug.cgi?id=9934) - Customer RichText Editor is not aligned with other fields. 2877 - 2013-11-05 Fixed bug#[9931](http://bugs.otrs.org/show_bug.cgi?id=9931) - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken. 2878 - 2013-11-05 Fixed bug#[9778](http://bugs.otrs.org/show_bug.cgi?id=9778) - Web Installer fails on SQL Server Named Instances. 2879 - 2013-11-05 Updated cpan module MIME::Tools to version 5.504. 2880 - 2013-11-05 Fixed bug#[9916](http://bugs.otrs.org/show_bug.cgi?id=9916) - Error when updating CustomerUser Login on ForeignDB. 2881 - 2013-11-05 Fixed bug#[9841](http://bugs.otrs.org/show_bug.cgi?id=9841) - Tabbing changes radio button of owner change selection. 2882 - 2013-11-05 Fixed bug#[9867](http://bugs.otrs.org/show_bug.cgi?id=9867) - Validation errors are not shown correctly when replying to a ticket in Customer Interface. 2883 - 2013-11-04 Fixed bug#[9923](http://bugs.otrs.org/show_bug.cgi?id=9923) - Application type XML config files does not overwrite framework ones. 2884 - 2013-11-04 Fixed bug#[9926](http://bugs.otrs.org/show_bug.cgi?id=9926) - Cookies do not set HttpOnly attribute. 2885 - 2013-11-04 Fixed bug#[9914](http://bugs.otrs.org/show_bug.cgi?id=9914) - Spellchecker ignores double wrong words. 2886 - 2013-11-04 Fixed bug#[9832](http://bugs.otrs.org/show_bug.cgi?id=9832) - Perl 5.18.1 problems with MIME::Entity. 2887 - 2013-11-02 Fixed bug#[9924](http://bugs.otrs.org/show_bug.cgi?id=9924) - Scheduler can not stop or restart correctly if was started by another host. 2888 - 2013-11-01 Fixed bug#[9918](http://bugs.otrs.org/show_bug.cgi?id=9918) - Dropdown field in tree mode are not displayed in tree mode when opening CustomerTicketProcess. 2889 - 2013-11-01 Fixed bug#[9840](http://bugs.otrs.org/show_bug.cgi?id=9840) - Toolbar Icons not shown correctly in IE8. 2890 - 2013-11-01 Fixed bug#[9901](http://bugs.otrs.org/show_bug.cgi?id=9901) - CustomerFatalError expand/collapse error details is broken. 2891 - 2013-11-01 Fixed bug#[9891](http://bugs.otrs.org/show_bug.cgi?id=9891) - Table header of dashboard widgets text misaligned. 2892 - 2013-11-01 Fixed bug#[9903](http://bugs.otrs.org/show_bug.cgi?id=9903) - CustomerTicketOverview: Column header may wrap into table content. 2893 2894# 3.3.0 RC1 2013-11-05 2895 - 2013-10-31 Updated French translation, thanks to Olivier Sallou. 2896 - 2013-10-31 Updated Italian translation, thanks to Luca Maranzano. 2897 - 2013-10-31 Added support for Apache 2.4 in the web server configuration file. 2898 - 2013-10-31 Fixed bug#[9910](http://bugs.otrs.org/show_bug.cgi?id=9910) - Startup warnings/errors with Perl 5.18.1. 2899 - 2013-10-29 Fixed bug#[9902](http://bugs.otrs.org/show_bug.cgi?id=9902) - Column Filters does not use NavBarFilters and other parameters. 2900 - 2013-10-29 Fixed bug#[9753](http://bugs.otrs.org/show_bug.cgi?id=9753) - `META HTTP-EQUIV="Refresh"` tag not stripped from HTML email. 2901 - 2013-10-29 Improved creation of sequences on Oracle databases to better support Oracle RAC clusters. 2902 - 2013-10-28 Fixed bug#[9897](http://bugs.otrs.org/show_bug.cgi?id=9897) - process ticket 'fading away' -> Process is invalid. 2903 - 2013-10-28 Fixed bug#[9850](http://bugs.otrs.org/show_bug.cgi?id=9850) - Dashboard Filter error in ticket and page count. 2904 - 2013-10-28 Fixed bug#[9888](http://bugs.otrs.org/show_bug.cgi?id=9888) - Warning when using standard template. 2905 - 2013-10-28 Fixed bug#[9749](http://bugs.otrs.org/show_bug.cgi?id=9749) - Using spell checker in rich text Editor strips HTML formatting. 2906 - 2013-10-28 Fixed bug#[4465](http://bugs.otrs.org/show_bug.cgi?id=4465) - Spell checker ispell ignores some characters such German umlauts. 2907 - 2013-10-28 Fixed bug#[9890](http://bugs.otrs.org/show_bug.cgi?id=9890) - Cannot use unicode content in DTL files. 2908 - 2013-10-28 Fixed bug#[9889](http://bugs.otrs.org/show_bug.cgi?id=9889) - Browser does not interpret CSS/JS files as UTF8. 2909 - 2013-10-25 Fixed bug#[9839](http://bugs.otrs.org/show_bug.cgi?id=9839) - Inline images not showing up when cookies are disabled. 2910 - 2013-10-25 Fixed bug#[9870](http://bugs.otrs.org/show_bug.cgi?id=9870) - `<OTRS_CUSTOMER_FROM>` not replaced in notification emails. 2911 - 2013-10-25 Moved process import functionality in the backend module Kernel/System/ProcessManagement/DB/Process.pm. 2912 - 2013-10-25 Fixed bug#[9880](http://bugs.otrs.org/show_bug.cgi?id=9880) - Auto response editor looses HTML formatting. 2913 - 2013-10-24 Fixed bug#[9872](http://bugs.otrs.org/show_bug.cgi?id=9872) - Default service is not applied to new customerusers. 2914 - 2013-10-23 Fixed bug#[9863](http://bugs.otrs.org/show_bug.cgi?id=9863) - Reset single filter in overviews leads to no results page. 2915 - 2013-10-22 Fixed bug#[9864](http://bugs.otrs.org/show_bug.cgi?id=9864) - No filter icon for dynamic fields in ticket overviews. 2916 - 2013-10-22 Fixed bug#[9844](http://bugs.otrs.org/show_bug.cgi?id=9844) - Column filter not saved on ticket overviews. 2917 - 2013-10-22 Fixed bug#[9842](http://bugs.otrs.org/show_bug.cgi?id=9842) - Script backup.pl fails to create backup in given directory.. 2918 - 2013-10-22 Fixed bug#[9855](http://bugs.otrs.org/show_bug.cgi?id=9855) - OTRS can't connect to IMAP/TLS based servers from Windows. 2919 - 2013-10-21 Fixed bug#[9828](http://bugs.otrs.org/show_bug.cgi?id=9828) - Dynamic field updates of unchanged dynamic fields cause event based actions to fail. 2920 - 2013-10-21 Fixed bug#[9821](http://bugs.otrs.org/show_bug.cgi?id=9821) - Wrong description in Ticket::Frontend::AgentTicketLockedView###DefaultColumns. 2921 - 2013-10-21 Added new toolbar shortcut for "New process ticket". 2922 - 2013-10-18 Fixed bug#[9838](http://bugs.otrs.org/show_bug.cgi?id=9838) - OPM line endings changed by mail client leading to unverified package. 2923 - 2013-10-18 Fixed bug#[9835](http://bugs.otrs.org/show_bug.cgi?id=9835) - Redirect on IIS 7 leads to login screen. 2924 - 2013-10-18 Fixed bug#[9834](http://bugs.otrs.org/show_bug.cgi?id=9834) - Remove any double quotes in the email sender. 2925 - 2013-10-18 Fixed bug#[9669](http://bugs.otrs.org/show_bug.cgi?id=9669) - Accessibility: ticket submenu not expandable with the keyboard. 2926 - 2013-10-18 Speed up Kernel::System::TemplateGenerator, thanks to Moritz Lenz @ noris network! 2927 - 2013-10-18 Fixed bug#[9737](http://bugs.otrs.org/show_bug.cgi?id=9737) - Sort order in queue view labelled incorrectly for all columns except age. 2928 2929# 3.3.0 beta5 2013-10-22 2930 - 2013-10-17 Added new feature "management dashboard". This makes it possible to display statistic charts in the dashboard. Please not that IE8 does not support this feature. 2931 - 2013-10-14 Fixed bug#[9804](http://bugs.otrs.org/show_bug.cgi?id=9804) - If access to a module not given permission, output the error to httpd log. 2932 - 2013-10-14 Fixed bug#[9815](http://bugs.otrs.org/show_bug.cgi?id=9815) - Different FirstnameLastname Format in "Involved Agent" window. 2933 - 2013-10-14 Fixed bug#[9819](http://bugs.otrs.org/show_bug.cgi?id=9819) - Inconsistent API in Date Dynamic Field EditFieldValueGet(). 2934 - 2013-10-14 Fixed bug#[9818](http://bugs.otrs.org/show_bug.cgi?id=9818) - Wrong default sorting in user out of office widget. 2935 - 2013-10-14 Updated CPAN module SOAP::Lite to version 1.06. 2936 - 2013-10-14 Fixed bug#[9817](http://bugs.otrs.org/show_bug.cgi?id=9817) - Wrong default sorting in user online widget. 2937 - 2013-10-14 Fixed bug#[9814](http://bugs.otrs.org/show_bug.cgi?id=9814) - Tickets without articles not shown correcly in medium view. 2938 - 2013-10-14 Fixed bug#[9391](http://bugs.otrs.org/show_bug.cgi?id=9391) - Incorrect permissions on .procmailrc. 2939 - 2013-10-14 Fixed bug#[9812](http://bugs.otrs.org/show_bug.cgi?id=9812) - Sysconfig descriptions for tooltips and placeholder values of toolbar widgets are ignored. 2940 - 2013-10-14 Fixed bug#[9811](http://bugs.otrs.org/show_bug.cgi?id=9811) - JavaScript is not executed in QueueView Large in Strict Mode. 2941 - 2013-10-14 Fixed bug#[9810](http://bugs.otrs.org/show_bug.cgi?id=9810) - Queue View Settings cannot be opened in IE8. 2942 - 2013-10-10 Fixed bug#[9698](http://bugs.otrs.org/show_bug.cgi?id=9698) - Dynamic Fields with links open in same tab instead of in new window from overviews. 2943 - 2013-10-10 Fixed bug#[9788](http://bugs.otrs.org/show_bug.cgi?id=9788) - Preview overviews empty if no templates are available for queue. 2944 - 2013-10-10 Fixed bug#[9790](http://bugs.otrs.org/show_bug.cgi?id=9790) - OTRSExternalTicketNumberRecognition Feature addon settings are not migrated. 2945 - 2013-10-08 Fixed bug#[9796](http://bugs.otrs.org/show_bug.cgi?id=9796) - Misaligned Headers on Simple Stats. 2946 - 2013-10-07 Improved database update to 3.3 on PostgreSQL and MySQL databases; this is now much faster on larger data sets. 2947 - 2013-10-07 Fixed bug#[9770](http://bugs.otrs.org/show_bug.cgi?id=9770) - JavaScript Execution in ProcessManagement is broken in IE8. 2948 2949# 3.3.0 beta4 2013-10-08 2950 - 2013-10-03 Replaced Registration feature in Web Installer with Registration functionality in Admin section. 2951 - 2013-10-03 Fixed bug#[9786](http://bugs.otrs.org/show_bug.cgi?id=9786) - Missing tooltip text in Dropdown and Multiselect Dynamic Fields admin. 2952 - 2013-10-03 Fixed bug#[9766](http://bugs.otrs.org/show_bug.cgi?id=9766) - Switch to customer simply enters customer user administration. 2953 - 2013-10-03 Fixed bug#[9785](http://bugs.otrs.org/show_bug.cgi?id=9785) - Switch Customer should not be displayed in New Ticket Customer Option. 2954 - 2013-10-02 Fixed bug#[9238](http://bugs.otrs.org/show_bug.cgi?id=9238) - After move via Process Management an error is displayed if agent has no ro permission. 2955 - 2013-10-02 Fixed bug#[9777](http://bugs.otrs.org/show_bug.cgi?id=9777) - Different config option values for SessionName in Defaults.pm and Framework.xml. 2956 - 2013-10-02 Fixed bug#[9775](http://bugs.otrs.org/show_bug.cgi?id=9775) - Dashboard widget "online" customer list empty. 2957 - 2013-10-01 Fixed bug#[9542](http://bugs.otrs.org/show_bug.cgi?id=9542) - Uninitialized value in AgentTicketForward. 2958 - 2013-10-01 Fixed bug#[9771](http://bugs.otrs.org/show_bug.cgi?id=9771) - SMTP backends ignore the port setting. 2959 - 2013-09-30 Fixed bug#[9765](http://bugs.otrs.org/show_bug.cgi?id=9765) - Dynamic Field values are completely removed if one entry contains a dash. 2960 - 2013-09-30 Fixed bug#[9768](http://bugs.otrs.org/show_bug.cgi?id=9768) - Ticket Queue Overview Dashboard widget has no proper "no data" message. 2961 - 2013-09-27 Fixed bug#[9764](http://bugs.otrs.org/show_bug.cgi?id=9764) - ACL, Queue will ignored with customerID. 2962 - 2013-09-27 Fixed bug#[9762](http://bugs.otrs.org/show_bug.cgi?id=9762) - Queue View - S / M / L views - not saved after logout. 2963 - 2013-09-26 Fixed bug#[9580](http://bugs.otrs.org/show_bug.cgi?id=9580) - Time fields in TicketGetResponse Ticket element do not comply with xsd:DateTime format. 2964 - 2013-09-26 Fixed bug#[9748](http://bugs.otrs.org/show_bug.cgi?id=9748) - ProcessManagement: Duplicate articles in a process-ticket (TransitionAction). 2965 - 2013-09-26 Fixed bug#[9759](http://bugs.otrs.org/show_bug.cgi?id=9759) - Installer Error DB - max key length is 767 bytes. 2966 - 2013-09-26 Fixed bug#[9747](http://bugs.otrs.org/show_bug.cgi?id=9747) - Only first selected process displays the RichText editor. 2967 - 2013-09-25 Fixed bug#[9688](http://bugs.otrs.org/show_bug.cgi?id=9688) - ORA-01839 error occurs at DynamicField in TicketSearch. 2968 - 2013-09-25 Fixed bug#[9435](http://bugs.otrs.org/show_bug.cgi?id=9435) - Ticket not created if first dialog has CustomerID configured as 'do not show'. 2969 - 2013-09-25 Fixed bug#[9751](http://bugs.otrs.org/show_bug.cgi?id=9751) - TimeUnits are not accepted with a value of 0. 2970 - 2013-09-24 Fixed bug#[9750](http://bugs.otrs.org/show_bug.cgi?id=9750) - Problem with SSO and security restricted iframes in IE8+WXP by adding SysConfig option *DisableMSIFrameSecurityRestricted*. 2971 Thanks to Pawel @ ib.pl. 2972 - 2013-09-24 Added otrs.AddCustomerUser2Group.pl command line script. 2973 - 2013-09-20 Fixed bug#[9720](http://bugs.otrs.org/show_bug.cgi?id=9720) - CIC gives error message when clicking on phone ticket while that module is not registered. 2974 - 2013-09-20 Fixed bug#[9742](http://bugs.otrs.org/show_bug.cgi?id=9742) - Double close icon on TreeView for Customer Interface. 2975 2976# 3.3.0 beta3 2013-09-24 2977 - 2013-09-20 Fixed bug#[9739](http://bugs.otrs.org/show_bug.cgi?id=9739) - Customer interface not working with MySQL 5.6. 2978 - 2013-09-12 Fixed bug#[9726](http://bugs.otrs.org/show_bug.cgi?id=9726) - otrs.DeleteCache.pl returns error state if cache was empty. 2979 - 2013-09-12 Fixed bug#[9728](http://bugs.otrs.org/show_bug.cgi?id=9728) - Bulk action (send email) ignores reply-to address from unknown customers. 2980 - 2013-09-10 Added md5sum.pl script in scripts/tools - to easily generate md5sums on platforms that need it (Windows). 2981 - 2013-09-09 Fixed bug#[9705](http://bugs.otrs.org/show_bug.cgi?id=9705) - Ticket search result screen is empty. 2982 - 2013-09-09 Speed up template rendering for large pages, thanks to Moritz Lenz (noris network AG). 2983 - 2013-09-06 Fixed bug#[9661](http://bugs.otrs.org/show_bug.cgi?id=9661) - Useless code in DynamicField backend. 2984 - 2013-09-06 Fixed bug#[9713](http://bugs.otrs.org/show_bug.cgi?id=9713) - Agent Ticket Search Results settings leads to Search screen. 2985 - 2013-09-06 Fixed bug#[9701](http://bugs.otrs.org/show_bug.cgi?id=9701) - Ticket overview Queue Sort Filter is missing. 2986 - 2013-09-06 Fixed bug#[8777](http://bugs.otrs.org/show_bug.cgi?id=8777) - 508 Compliance: No indication of the meaning of asterisks throughout the application. 2987 - 2013-09-06 Added Kernel::System::Environment, a module that has methods to get information about 2988 the current system. Features information about OS, database, perl and OTRS. 2989 2990# 3.3.0 beta2 2013-09-10 2991 - 2013-09-05 Updated French translation, thanks to Dylan Oberson. 2992 - 2013-09-04 Fixed bug#[8173](http://bugs.otrs.org/show_bug.cgi?id=8173) - Dashboard Widget "Online" does not save state. 2993 - 2013-09-04 Fixed bug#[9188](http://bugs.otrs.org/show_bug.cgi?id=9188) - AgentTicketEmail always loads a signature, even if no queue is selected. 2994 - 2013-09-03 Updated CPAN module parent from 0.225 to 0.227. 2995 - 2013-09-03 Updated CPAN module Apache::DBI from 1.11 to 1.12. 2996 - 2013-09-03 Updated CPAN module JSON from 2.53 to 2.59. 2997 - 2013-09-03 Updated CPAN module JSON::PP from 2.27200 to 2.27202. 2998 - 2013-09-03 Updated CPAN module Locale::Codes from 3.24 to 3.26. 2999 - 2013-09-03 Updated CPAN module LWP from 6.04 to 6.05. 3000 - 2013-09-03 Updated CPAN module Net::IMAP::Simple from 1.2200 to 1.2201. 3001 - 2013-09-03 Updated CPAN module Text::CSV from 1.21 to 1.32. 3002 - 2013-09-02 Fixed bug#[9672](http://bugs.otrs.org/show_bug.cgi?id=9672) - Undecrypted HTML part displayed when viewing a multipart/alternative PGP encrypted HTML mail. 3003 - 2013-09-02 Fixed bug#[9691](http://bugs.otrs.org/show_bug.cgi?id=9691) - Customized widgets don't show columns after upgrade. 3004 - 2013-08-30 Fixed bug#[9646](http://bugs.otrs.org/show_bug.cgi?id=9646) - Selection of customers from autocomplete always adds them under To in new email ticket. 3005 - 2013-08-30 Fixed bug#[9670](http://bugs.otrs.org/show_bug.cgi?id=9670) - Ticket Number is removed wrongly from Article Subject if it contains a space. 3006 - 2013-08-30 Fixed bug#[9684](http://bugs.otrs.org/show_bug.cgi?id=9684) - Bulk select checkbox in AgentLinkObject does not work anymore. 3007 - 2013-08-30 Fixed bug#[9663](http://bugs.otrs.org/show_bug.cgi?id=9663) - Kernel\System\SysConfig.pm error message incomplete. 3008 - 2013-08-29 Fixed bug#[9431](http://bugs.otrs.org/show_bug.cgi?id=9431) - Terminology used for customer user contact. 3009 - 2013-08-28 Added config option to prevent storage of decrypted data in ArticleCheckPGP and SMIME. 3010 - 2013-08-26 Fixed a bug where using a CustomerKey other than UserLogin would not work 3011 in AdminCustomerUser. 3012 - 2013-08-26 Allow TicketSearch GI operation to also work for logged in customers. 3013 - 2013-08-20 Fixed bug#[9686](http://bugs.otrs.org/show_bug.cgi?id=9686) - Slowdown after heavy usage, thanks to Moritz Lenz (noris network AG)! 3014 3015# 3.3.0 beta1 2013-08-27 3016 - 2013-08-22 Updated Spanish translation, thanks to Enrique Matías Sánchez! 3017 - 2013-08-15 Added possibility to negate postmaster filter settings, thanks to Renée Bäcker! 3018 - 2013-08-15 Refactored email handling code. Added support for POP3/TLS connections. 3019 - 2013-08-13 Added support for templates in phone and email ticket creation, forward, and inbound/outbound phone calls. 3020 - 2013-08-13 Added experimental support for Plack/PSGI (see http://plackperl.org). 3021 - 2013-08-12 Updated CKEditor to version 4.2. 3022 - 2013-08-08 The OTRS Scheduler Service should now always be running, and not just if there is a web service configured; because it will 3023 be used by more parts of OTRS than just the Generic Interface. The notification test to see if the Scheduler is running, is now always active. 3024 - 2013-08-05 Fixed bug#[9644](http://bugs.otrs.org/show_bug.cgi?id=9644) - External Ticket Number filter does not work with Ticket::SubjectFormat None. 3025 - 2013-07-25 Fixed bug#[7759](http://bugs.otrs.org/show_bug.cgi?id=7759) - Ticket watcher ToolBar position configuration isn't applied. 3026 - 2013-07-24 Added support for start processes in the Customer Interface. 3027 - 2013-07-24 Added support to restrict processes by ACLs. 3028 - 2013-07-23 Refactored AutoComplete feature (code cleanup, configuration cleanup). 3029 - 2013-07-22 Implemented bug#[8023](http://bugs.otrs.org/show_bug.cgi?id=8023) - Added possibility to set Owner or Responsible for tickets using Postmaster Filters. 3030 - 2013-07-18 Renamed CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() in Dynamic Fields BackendObject and Drivers. 3031 - 2013-07-18 Removed IsMatchable(), IsSortable(), IsAJAXUpdatable() from Dynamic Fields BackendObject and Drivers. 3032 - 2013-07-18 Added HasBehavior() to Dynamic Fields BackendObject and Drivers. 3033 - 2013-07-15 Fixed bug#[5412](http://bugs.otrs.org/show_bug.cgi?id=5412) - Text fields are sometimes required, sometimes optional. 3034 - 2013-07-12 Fixed bug#[7593](http://bugs.otrs.org/show_bug.cgi?id=7593) - GroupUserRoleMemberList returns user ID, not role name. 3035 - 2013-07-12 Fixed bug#[7885](http://bugs.otrs.org/show_bug.cgi?id=7885) - Links of 'merged' tickets are not displayed with a 'line-through'. 3036 - 2013-07-12 Fixed bug#[8629](http://bugs.otrs.org/show_bug.cgi?id=8629) - number of articles on the ticket. 3037 - 2013-07-12 Fixed bug#[9602](http://bugs.otrs.org/show_bug.cgi?id=9602) - Dynamic Field sorting in Customer Interface looks broken. 3038 - 2013-07-12 Added Recursive option to DirectoryRead() in MainObject. 3039 - 2013-07-12 Fixed bug#[8469](http://bugs.otrs.org/show_bug.cgi?id=8469) - Warning message about max_allowed_packet should be in the Package Manager. 3040 - 2013-07-12 Fixed bug#[5127](http://bugs.otrs.org/show_bug.cgi?id=5127) - Configurable listing of agent names in stead of hardcoded layout. 3041 - 2013-07-11 Fixed bug#[8588](http://bugs.otrs.org/show_bug.cgi?id=8588) - DynamicFieldOrderSrtg doesn't include field name. 3042 - 2013-07-11 Fixed bug#[7805](http://bugs.otrs.org/show_bug.cgi?id=7805) - Adding an agent requires a password in the frontend which is not neccessary from the backend. 3043 - 2013-07-11 Fixed bug#[5852](http://bugs.otrs.org/show_bug.cgi?id=5852) - Queue preselection via URL. 3044 - 2013-07-11 Fixed bug#[9051](http://bugs.otrs.org/show_bug.cgi?id=9051) - Unified field sizes. 3045 - 2013-07-10 Added Column Headers to SQL Box output. 3046 - 2013-07-10 Added GetColumnNames() function to DBObject. 3047 - 2013-07-10 Fixed bug#[9597](http://bugs.otrs.org/show_bug.cgi?id=9597) - Customer company cache data will not be deleted correctly when changing data. 3048 - 2013-07-09 Fixed bug#[9589](http://bugs.otrs.org/show_bug.cgi?id=9589) - AgentLinkObject does not show TreeView option for linkable ITSMConfigurationManagement objects. 3049 - 2013-07-09 Fixed bug#[9581](http://bugs.otrs.org/show_bug.cgi?id=9581) - No TreeView for Queues in AdminNotificationEvent. 3050 - 2013-07-09 Fixed bug#[9563](http://bugs.otrs.org/show_bug.cgi?id=9563) - Dashboard Calendar Floater shows numeric values. 3051 - 2013-07-08 Fixed bug#[9583](http://bugs.otrs.org/show_bug.cgi?id=9583) - Dynamic Fields of type Date have timestamp in notifications. 3052 - 2013-07-05 Changed Dynamic Field function name from CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() as it is now only used in statistics. 3053 - 2013-07-02 Fixed bug#[3436](http://bugs.otrs.org/show_bug.cgi?id=3436) - PGP attachments not decrypted. 3054 - 2013-07-02 Added Version() function to DBObject that reports back version of database. 3055 - 2013-07-01 Re-implemented auto refresh feature for dashboards on a per-widget basis. Widgets now refresh via AJAX instead of reloading the whole screen with meta refresh. 3056 - 2013-07-01 Added new config option 'AutoResponseForWebTickets' to turn off auto responses for new tickets created via the web interface (auto responses are active by default), thanks to Theo van Hoesel! 3057 - 2013-06-28 Added support for CustomerID in GenericInterface TicketCreate and TicketUpdate. 3058 - 2013-06-28 Fixed bug#[9233](http://bugs.otrs.org/show_bug.cgi?id=9233) - GenericInterface (TicketCreate and TicketUpdate can't set a defined CustomerID). 3059 - 2013-06-28 Fixed bug#[6502](http://bugs.otrs.org/show_bug.cgi?id=6502) - AdminQueueAutoResponse interface changes. 3060 - 2013-06-24 Added support for bcrypt, a strong password hashing algorithm. 3061 - 2013-06-24 Fixed incorrect multiline INSERT statements generated by the database drivers. 3062 - 2013-06-24 Fixed bug#[9543](http://bugs.otrs.org/show_bug.cgi?id=9543) - Log error if empty UserLogin in LostPasswordToken for Agent. 3063 - 2013-06-21 Fixed bug#[9540](http://bugs.otrs.org/show_bug.cgi?id=9540) - AgentTicketOwner doesn't activate PreviousOwner if new owner is selected. 3064 - 2013-06-21 Fixed bug#[7201](http://bugs.otrs.org/show_bug.cgi?id=7201) - Setting Ticket::Frontend::ListType is not respected 3065 - 2013-06-21 Fixed bug#[8200](http://bugs.otrs.org/show_bug.cgi?id=8200) - GenericAgent Ticket filter escalation times not working. 3066 - 2013-06-20 Added support to mark important articles. 3067 - 2013-06-18 Added graphical ACL editor feature. 3068 - 2013-06-18 Added SystemData backend - a key/value store for arbitrary data. 3069 - 2013-06-18 Added tree mode feature for dynamic fields (dropdown and multiselect). 3070 - 2013-06-14 Fixed bug#[9489](http://bugs.otrs.org/show_bug.cgi?id=9489) - Setting Ticket::DefaultNextMoveStateType name is confusing and not consistent with similar settings in other screens. 3071 - 2013-06-14 Fixed bug#[9251](http://bugs.otrs.org/show_bug.cgi?id=9251) - Sending a too large mail doesn't generate error message. 3072 - 2013-06-14 Fixed bug#[8859](http://bugs.otrs.org/show_bug.cgi?id=8859) - otrs.AddRole2Group.pl falsely informs a group is added to a role. 3073 - 2013-06-11 Added possibility to execute generic agent jobs for configured ticket events. 3074 - 2013-06-11 Added new feature to allow selecting services, queues, etc. from a JSTree view which is opened 3075 within an overlay (agent and customer frontend). 3076 - 2013-06-10 Added new feature that set a ticket to be displayed as an even on a ticket dashboard widget. 3077 - 2013-06-10 Fixed bug#[5759](http://bugs.otrs.org/show_bug.cgi?id=5759) - Company ID is listed twice in SQL field list. 3078 - 2013-06-10 Fixed bug#[9366](http://bugs.otrs.org/show_bug.cgi?id=9366) - Order of involved agents in AgentTicketNote is incorrect. 3079 - 2013-06-10 Fixed bug#[8973](http://bugs.otrs.org/show_bug.cgi?id=8973) - Updating Customer Login looses Service relations. 3080 - 2013-06-10 Added new version of ivory skin. 3081 - 2013-06-08 Added caching to search profiles. 3082 - 2013-06-07 Fixed bug#[8222](http://bugs.otrs.org/show_bug.cgi?id=8222) - List of recipients is not well structured. 3083 - 2013-06-07 Added events to CustomerUser and CustomerCompany objects. 3084 Tickets are now automatically updated when a CustomerID or Customer Login changes. 3085 - 2013-06-06 Fixed bug#[9503](http://bugs.otrs.org/show_bug.cgi?id=9503) - no connection header in soap responses. 3086 - 2013-06-05 Added sort functionality to ticket medium and preview overviews. 3087 - 2013-06-05 Fixed bug#[8475](http://bugs.otrs.org/show_bug.cgi?id=8475) - Screen refresh after action not always correct. 3088 - 2013-06-04 Added new dashboard widget that shows in a matrix form the number of tickets per state and per queue. 3089 - 2013-06-04 Added support to recognize numbers from external ticket systems in email subject and body to create follow-up articles in existing tickets. 3090 - 2013-06-04 Added support for storing customer user data in dynamic ticket fields on ticket create or customer user update. 3091 - 2013-05-31 Fixed bug#[9486](http://bugs.otrs.org/show_bug.cgi?id=9486) - Database error by invalid condition with parentheses in TicketSearch, thanks to Norihiro Tanaka! 3092 - 2013-05-31 Added multiple backends support for CustomerCompany, thanks to Cyrille @ belnet-ict! 3093 - 2013-05-30 Fixed bug#[7439](http://bugs.otrs.org/show_bug.cgi?id=7439) - Installer breaks on dash in database name or database user. 3094 - 2013-05-25 Fixed bug#[9381](http://bugs.otrs.org/show_bug.cgi?id=9381) - Replaced otrs.cleanup shell script with perl version. 3095 - 2013-05-25 Fixed bug#[4656](http://bugs.otrs.org/show_bug.cgi?id=4656) - Implement md5sum of message_ID field. 3096 - 2013-05-24 Improved performance of AgentTicketZoom for tickets with many articles, thanks to Norihiro Tanaka! 3097 - 2013-05-17 Added SMIME cache to speed up performance of SMIME certificate handling. 3098 - 2013-05-13 Improved handling of the CaseSensitive configuration. There is no CaseInsensitive configuration anymore. 3099 - 2013-05-11 Fixed bug#[9246](http://bugs.otrs.org/show_bug.cgi?id=9246) - ProcessManagement: TranstionAction error messages not sufficient enough. 3100 - 2013-04-30 Fixed bug#[9376](http://bugs.otrs.org/show_bug.cgi?id=9376) - Configurable automatic merge subject. 3101 - 2013-04-30 Fixed bug#[9372](http://bugs.otrs.org/show_bug.cgi?id=9372) - Configurable envelope sender address. 3102 - 2013-04-30 Added article link to every article box in ticket zoom. 3103 - 2013-04-30 Added possibility to specify relative dates for X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime in postmaster filters. 3104 - 2013-04-29 Fixed bug#[9339](http://bugs.otrs.org/show_bug.cgi?id=9339) - Poor stat generation performance with dynamic fields. 3105 - 2013-04-24 Added support to bin/otrs.SetPassword.pl to set passwords for customers 3106 and to generate passwords for logins. 3107 - 2013-04-08 Fixed bug#[8490](http://bugs.otrs.org/show_bug.cgi?id=8490) - No History record added when changing ticket title. 3108 - 2013-04-08 Removed File::Temp as it is core in perl 5.6.1 and up. 3109 - 2013-04-03 Removed Digest::SHA::PurePerl as Digest::SHA is core in perl 5.10. 3110 - 2013-04-02 Changed required perl version to 5.10.0. 3111 - 2013-03-29 Fixed bug#[8967](http://bugs.otrs.org/show_bug.cgi?id=8967) - Can't use Date or Timestamps in LinkObject. 3112 - 2013-03-29 Fixed bug#[9058](http://bugs.otrs.org/show_bug.cgi?id=9058) - AgentLinkObject.pm refers to non-existing dtl blocks. 3113 - 2013-03-29 Fixed bug#[7716](http://bugs.otrs.org/show_bug.cgi?id=7716) - Improve permissions on OTRS files. 3114 - 2013-03-27 Fixed bug#[8962](http://bugs.otrs.org/show_bug.cgi?id=8962) - RequestObject GetUploadAll Source 'File' option is unused 3115 and hard-coded to use /tmp. 3116 3117# 3.2.10 2013-08-27 3118 - 2013-08-20 Fixed bug#[9617](http://bugs.otrs.org/show_bug.cgi?id=9617) - Event-based notifications are not sent for process-tickets. 3119 - 2013-08-14 Fixed bug#[9666](http://bugs.otrs.org/show_bug.cgi?id=9666) - Installing an invalid package cause an server error on package manager. 3120 - 2013-08-06 Fixed bug#[8408](http://bugs.otrs.org/show_bug.cgi?id=8408) - No separator used in CSV files if UserCSVSeparator enabled and not set. 3121 - 2013-08-01 Fixed bug#[9635](http://bugs.otrs.org/show_bug.cgi?id=9635) - article_search not updated on ticket merges. 3122 - 2013-07-31 Fixed bug#[9629](http://bugs.otrs.org/show_bug.cgi?id=9629) - ORA-936 error in AgentTicketSearch with some search clauses. 3123 - 2013-07-30 Fixed bug#[9631](http://bugs.otrs.org/show_bug.cgi?id=9631) - BuildSelection() Selected does not work if value contains strings that are HTML-escaped. 3124 - 2013-07-30 Fixed bug#[9630](http://bugs.otrs.org/show_bug.cgi?id=9630) - Dynamic Fields of type Date can record wrong date when TimeZoneSettings are used. 3125 - 2013-07-25 Fixed bug#[9316](http://bugs.otrs.org/show_bug.cgi?id=9316) - Under nginx CustomerInformationCenter search returns Bad Gateway. 3126 - 2013-07-25 Fixed bug#[9610](http://bugs.otrs.org/show_bug.cgi?id=9610) - When email does not specify charset, content is not displayed in IE10. 3127 - 2013-07-24 Fixed bug#[9622](http://bugs.otrs.org/show_bug.cgi?id=9622) - Actions in Small ticket overview don't work when cookies are turned off. 3128 - 2013-07-24 Updated Danish translation, thanks to Lars Jørgensen! 3129 - 2013-07-22 Fixed bug#[9541](http://bugs.otrs.org/show_bug.cgi?id=9541) - Package manager cannot use https proxy. 3130 - 2013-07-22 Fixed bug pull#[83](https://github.com/OTRS/otrs/pull/83) - Pagination next page link, thanks to Renée Bäcker. 3131 - 2013-07-18 Fixed bug#[9613](http://bugs.otrs.org/show_bug.cgi?id=9613) - CustomerTicketZoom shows JSLint error if no dynamic fields are configured 3132 - 2013-07-17 Updated Turkish translation, thanks to Sefer Şimşek @ Network Group! 3133 - 2013-07-17 Fixed bug#[9594](http://bugs.otrs.org/show_bug.cgi?id=9594) - No auto-reply sent with multiple From addresses in 3134 AgentTicketPhone on PostgreSQL and Oracle. 3135 - 2013-07-12 Fixed bug#[3434](http://bugs.otrs.org/show_bug.cgi?id=3434) - Validity of search time frame not checked by OTRS. 3136 - 2013-07-12 Fixed bug#[5475](http://bugs.otrs.org/show_bug.cgi?id=5475) - Incorrectly limited ticket list queries in queue view. 3137 - 2013-07-12 Fixed bug#[8667](http://bugs.otrs.org/show_bug.cgi?id=8667) - No error Message when trying to Merge Ticket with itself. 3138 - 2013-07-12 Fixed bug#[6985](http://bugs.otrs.org/show_bug.cgi?id=6985) - SMTPTLS backend requires username and password. 3139 - 2013-07-10 Fixed bug#[9598](http://bugs.otrs.org/show_bug.cgi?id=9598) - Typo in vacation message for German locale. 3140 - 2013-07-10 Fixed bug#[9595](http://bugs.otrs.org/show_bug.cgi?id=9595) - Incomplete page reload handling in merge and bounce. 3141 - 2013-07-10 Fixed bug#[5307](http://bugs.otrs.org/show_bug.cgi?id=5307) - Tickets can be raised against an invalid Customer Company. 3142 - 2013-07-10 Fixed bug#[9596](http://bugs.otrs.org/show_bug.cgi?id=9596) - On merge and bounce screens is confusing when fill or not 'To', 'Subject' and 'Body' fields. 3143 - 2013-07-10 Fixed bug#[9514](http://bugs.otrs.org/show_bug.cgi?id=9514) - Bulk action (send email) uses senders address instead of customer id. 3144 - 2013-07-09 Fixed bug#[3007](http://bugs.otrs.org/show_bug.cgi?id=3007) - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce. 3145 - 2013-07-09 Fixed bug#[9512](http://bugs.otrs.org/show_bug.cgi?id=9512) - Database error for invalid date in AgentTicketSearch. 3146 - 2013-07-09 Fixed bug#[4465](http://bugs.otrs.org/show_bug.cgi?id=4465) - Spell checker ispell ignores some characters such German umlauts. 3147 - 2013-07-09 Fixed bug#[8428](http://bugs.otrs.org/show_bug.cgi?id=8428) - Bad usability of multiple sender/recipient feature. 3148 - 2013-07-09 Fixed bug#[9556](http://bugs.otrs.org/show_bug.cgi?id=9556) - Bounce and merge require notification recipient, subject and body even if no notification is sent. 3149 - 2013-07-09 Fixed bug#[9584](http://bugs.otrs.org/show_bug.cgi?id=9584) - No server side validation of To/Subject/Body in merge mask. 3150 - 2013-07-09 Fixed bug#[9578](http://bugs.otrs.org/show_bug.cgi?id=9578) - DynamicField sorting does not work on TicketSearch results in Customer Interface. 3151 - 2013-07-08 Fixed bug#[9579](http://bugs.otrs.org/show_nug.cgi?id=9579) - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm does not correctly set namespace. 3152 - 2013-07-08 Fixed bug#[7359](http://bugs.otrs.org/show_bug.cgi?id=7359) - Setting pending states via generic agent does not set pending time. 3153 - 2013-07-08 Fixed bug#[9577](http://bugs.otrs.org/show_bug.cgi?id=9577) - Engine translate date to dado from English to pt_BR. 3154 - 2013-07-08 Fixed bug#[5920](http://bugs.otrs.org/show_bug.cgi?id=5920) - Search restriction for dates is not displayed in customer interface. 3155 - 2013-07-08 Fixed bug#[8380](http://bugs.otrs.org/show_bug.cgi?id=8380) - Middle name not displayed in AdminCustomerUser. 3156 - 2013-07-05 Fixed bug#[9576](http://bugs.otrs.org/show_bug.cgi?id=9576) - GI TicketSearch Date and Date/Time dynamic fields are ignored. 3157 - 2013-07-04 Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional. 3158 - 2013-07-04 Fixed bug#[9573](http://bugs.otrs.org/show_bug.cgi?id=9573) - Date and DateTime dynamic fields not considered in GenericAgent Jobs. 3159 3160# 3.2.9 2013-07-09 3161 - 2013-07-03 Fixed bug#[9561](http://bugs.otrs.org/show_bug.cgi?id=9561) - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working. 3162 - 2013-07-02 Fixed bug#[8728](http://bugs.otrs.org/show_bug.cgi?id=8728) - Problem loading otrs-initial_insert.oracle.sql. 3163 - 2013-07-01 Fixed bug#[9481](http://bugs.otrs.org/show_bug.cgi?id=9481) - Possible to select invalid services in SLA admin screen. 3164 - 2013-06-29 Fixed bug#[9539](http://bugs.otrs.org/show_bug.cgi?id=9539) - Cannot send notification to a group of customers. 3165 - 2013-06-28 Fixed bug#[8273](http://bugs.otrs.org/show_bug.cgi?id=8273) - Copying text in preview mode not possible. 3166 - 2013-06-27 Fixed bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - GenericInterface: New value after value mapping can't be 0. 3167 - 2013-06-25 Improved parameter quoting in various places. 3168 - 2013-06-24 Fixed bug#[9104](http://bugs.otrs.org/show_bug.cgi?id=9104) - Group permission for customer subset overwrites permissions for other customers. 3169 - 2013-06-21 Fixed bug#[9434](http://bugs.otrs.org/show_bug.cgi?id=9434) - Activities are not translated. 3170 - 2013-06-21 Fixed bug#[9261](http://bugs.otrs.org/show_bug.cgi?id=9261) - Ticket Inbound changes FROM in view. 3171 - 2013-06-21 Fixed bug#[9365](http://bugs.otrs.org/show_bug.cgi?id=9365) - AgentLinkObject screen does not provide a search restriction for ticket type. 3172 - 2013-06-19 Fixed bug#[9533](http://bugs.otrs.org/show_bug.cgi?id=9533) - Delete Inactive Process button not aligned. 3173 - 2013-06-18 Fixed bug#[9504](http://bugs.otrs.org/show_bug.cgi?id=9504) - wrong status after answer via customer portal. 3174 - 2013-06-18 Fixed bug#[9425](http://bugs.otrs.org/show_bug.cgi?id=9425) - Wrong created date for queue view. 3175 - 2013-06-18 Follow-up fix for bug#[8880](http://bugs.otrs.org/show_bug.cgi?id=8880) - No inline image shown if HTML email contains 'base' tag. 3176 - 2013-06-17 Updated Spanish translation, thanks to Enrique Matías Sánchez! 3177 - 2013-06-17 Fixed bug#[8112](http://bugs.otrs.org/show_bug.cgi?id=8112) - Display issue in FROM column of AgentTicketZoom with some agent names. 3178 - 2013-06-14 Fixed bug#[9524](http://bugs.otrs.org/show_bug.cgi?id=9524) - Uninitialized value after step2 in TicketAccountedTime stats. 3179 - 2013-06-14 Fixed bug#[9511](http://bugs.otrs.org/show_bug.cgi?id=9511) - ProcessManagement: No SLA verification after Service update. 3180 - 2013-06-14 Fixed bug#[9513](http://bugs.otrs.org/show_bug.cgi?id=9513) - Frontend::ToolBarModule###11-CICSearchCustomerUser does not use settings of Frontend::Agent::CustomerSearch. 3181 - 2013-06-13 Fixed bug#[8719](http://bugs.otrs.org/show_bug.cgi?id=8719) - PasswordMin2Lower2UpperCharacters problem. 3182 3183# 3.2.8 2013-06-18 3184 - 2013-06-13 Fixed bug#[9464](http://bugs.otrs.org/show_bug.cgi?id=9464) - Unique email address only checked during CustomerUserAdd, not during Update. 3185 - 2013-06-11 Fixed bug#[9497](http://bugs.otrs.org/show_bug.cgi?id=9497) - AgentTicketSearch logs a Uninitialized error message in Oracle. 3186 - 2013-06-11 Fixed bug#[9481](http://bugs.otrs.org/show_bug.cgi?id=9481) - Possible to select invalid services in SLA admin screen. 3187 - 2013-06-11 Fixed bug#[9451](http://bugs.otrs.org/show_bug.cgi?id=9451) - Possible to select invalid autoresponses for queues. 3188 - 2013-06-11 Fixed bug#[9516](http://bugs.otrs.org/show_bug.cgi?id=9516) - Field names for account signups in some languages are broken. 3189 - 2013-06-08 Fixed bug#[9501](http://bugs.otrs.org/show_bug.cgi?id=9501) - Missing values in GenericAgent ticket list for tickets without articles. 3190 - 2013-06-08 Fixed bug#[9447](http://bugs.otrs.org/show_bug.cgi?id=9447) - Empty line at PDF search result with process tickets (0 article). 3191 - 2013-06-07 Fixed bug#[9409](http://bugs.otrs.org/show_bug.cgi?id=9409) - If HTTP_USER_AGENT isn't set, error on Layout.pm. 3192 - 2013-06-07 Fixed bug#[9454](http://bugs.otrs.org/show_bug.cgi?id=9454) - Use of uninitialized value error in AgentTicketForward.pm, undef Next ticket state. 3193 - 2013-06-07 Fixed bug#[9493](http://bugs.otrs.org/show_bug.cgi?id=9493) - Use of uninitialized value error in AgentTicketPhone.pm on Ticket Split action. 3194 - 2013-06-06 Improved permission checks in AgentTicketWatcher. 3195 - 2013-06-04 Fixed bug#[7143](http://bugs.otrs.org/show_bug.cgi?id=7143) - "SFTP." gets rewritten to "Shttp://FTP." 3196 - 2013-06-04 Fixed bug#[9488](http://bugs.otrs.org/show_bug.cgi?id=9488) - Use of uninitialized value at OutofOffice setting in AgentPreferences. 3197 - 2013-05-31 Fixed bug#[9479](http://bugs.otrs.org/show_bug.cgi?id=9479) - ProcessManagement: Article and CustomerID should not be Hidden. 3198 - 2013-05-31 Fixed bug#[9491](http://bugs.otrs.org/show_bug.cgi?id=9491) - GenericAgent job update with dynamic fields sends Uninitialized value error. 3199 - 2013-05-31 Fixed bug#[9456](http://bugs.otrs.org/show_bug.cgi?id=9456) - Empty 'Dropdown' dynamic field value of GenericAgent job wont get used and stored. 3200 - 2013-05-31 Follow-up fix for bug#[9245](http://bugs.otrs.org/show_bug.cgi?id=9245) - Added translatable titles for transition buttons. 3201 - 2013-05-31 Updated Russian translation, thanks to Alexey Gluhov! 3202 - 2013-05-31 Fixed bug#[9245](http://bugs.otrs.org/show_bug.cgi?id=9245) - Improve user interaction on transitions. 3203 - 2013-05-31 Fixed bug#[9284](http://bugs.otrs.org/show_bug.cgi?id=9284) - Improve user experience of accordion widget. 3204 - 2013-05-31 Fixed bug#[9105](http://bugs.otrs.org/show_bug.cgi?id=9105) - Opening reply view crashes browsers on iPad 3. 3205 - 2013-05-28 Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl. 3206 - 2013-05-27 Fixed bug#[9476](http://bugs.otrs.org/show_bug.cgi?id=9476) - AgentTicketZoom: translation of "split" into German language. 3207 - 2013-05-27 Fixed bug#[9459](http://bugs.otrs.org/show_bug.cgi?id=9459) - Creating a new transition action coming from the transition path view produces errors. 3208 - 2013-05-27 Fixed bug#[9458](http://bugs.otrs.org/show_bug.cgi?id=9458) - Double click on Transition opens error message. 3209 - 2013-05-24 Fixed bug#[9241](http://bugs.otrs.org/show_bug.cgi?id=9241) - Article ignored in article search index if body is almost empty. 3210 The StaticDB fulltext search backend is now fully configurable. 3211 - 2013-05-24 Fixed bug#[9462](http://bugs.otrs.org/show_bug.cgi?id=9462) - Package Management page timeout due to HTTPS disabled on Proxy connections. 3212 - 2013-05-22 Fixed bug#[9408](http://bugs.otrs.org/show_bug.cgi?id=9408) - A value of Dest inputed in CustomerTicketMessage isn't validated. 3213 - 2013-05-21 Fixed bug#[9418](http://bugs.otrs.org/show_bug.cgi?id=9418) - Incorrect decoding email subject and From token. 3214 - 2013-05-21 Fixed bug#[9448](http://bugs.otrs.org/show_bug.cgi?id=9448) - AgentTicketPhoneInbound/Outbound inserts Agent's personal email address into article "from". 3215 - 2013-05-17 Fixed bug#[9445](http://bugs.otrs.org/show_bug.cgi?id=9445) - ProcessManagement: Error Message: Need ServiceID or Name!. 3216 - 2013-05-17 Fixed bug#[9439](http://bugs.otrs.org/show_bug.cgi?id=9439) - ProcessManagement: Customer field value is not remembered after server error is detected. 3217 3218# 3.2.7 2013-05-21 3219 - 2013-05-17 Updated Package Manager, that will ensure that packages to be installed 3220 meet the quality standards of OTRS Group. This is to guarantee that your package 3221 wasn’t modified, which may possibly harm your system or have an influence on the 3222 stability and performance of it. All independent package contributors will have 3223 to conduct a check of their Add-Ons by OTRS Group in order to take full advantage 3224 of the OTRS package verification. 3225 - 2013-05-16 Fixed bug#[9387](http://bugs.otrs.org/show_bug.cgi?id=9387) - Error in a condition with dynamic fields in NotificationEvent. 3226 - 2013-05-14 Fixed bug#[9286](http://bugs.otrs.org/show_bug.cgi?id=9286) - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored. 3227 - 2013-05-14 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly (follow-up fix). 3228 - 2013-05-14 Fixed bug#[9410](http://bugs.otrs.org/show_bug.cgi?id=9410) - SessionID isn't added to URL when using ajax customer search without cookies active. 3229 - 2013-05-14 Fixed bug#[9419](http://bugs.otrs.org/show_bug.cgi?id=9419) - Process Management: List of available dialog fields lists Responsible 3230 even if feature is inactive. 3231 - 2013-05-11 Fixed bug#[9246](http://bugs.otrs.org/show_bug.cgi?id=9246) - ProcessManagement: TranstionAction error messages not sufficient enough. 3232 - 2013-05-07 Fixed bug#[9345](http://bugs.otrs.org/show_bug.cgi?id=9345) - OTRS exceeds 998 character limit in References Line of E-Mail Header. 3233 - 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail. 3234 - 2013-05-07 Improved permission checks in AgentTicketPhone. 3235 - 2013-05-02 Fixed bug#[9360](http://bugs.otrs.org/show_bug.cgi?id=9360) - DynamicField Names shown in CSV output. 3236 - 2013-05-01 Fixed bug#[8880](http://bugs.otrs.org/show_bug.cgi?id=8880) - No inline image shown if HTML email contains 'base' tag. 3237 - 2013-04-30 Fixed bug#[9374](http://bugs.otrs.org/show_bug.cgi?id=9374) - Add more functions to rich text editor. 3238 - 2013-04-30 Fixed postmaster filter edit screen layout. 3239 - 2013-04-30 Fixed bug#[9358](http://bugs.otrs.org/show_bug.cgi?id=9358) - Date/Time DynamicFields are broken in CustomerInterface. 3240 - 2013-04-30 Fixed bug#[9384](http://bugs.otrs.org/show_bug.cgi?id=9384) - Problem with Method ServiceParentsGet of ServiceObject. 3241 - 2013-04-29 Fixed bug#[9371](http://bugs.otrs.org/show_bug.cgi?id=9371) - UserSalutation field in LDAP.pm fix. 3242 - 2013-04-29 Fixed bug#[8997](http://bugs.otrs.org/show_bug.cgi?id=8997) - Owner warnings translatable. 3243 - 2013-04-29 Fixed bug#[9375](http://bugs.otrs.org/show_bug.cgi?id=9375) - Extra colon at the end of recipient lists in forwarded message. 3244 - 2013-04-29 Updated Polish translation file, thanks to ib.pl! 3245 - 2013-04-29 Fixed bug#[9040](http://bugs.otrs.org/show_bug.cgi?id=9040) - CustomerTicketPrint crashes when no attributes are configured to be printed. 3246 - 2013-04-26 Added UnitTest for case sensivity parameter of customer databases 3247 - 2013-04-23 Fixed bug#[9362](http://bugs.otrs.org/show_bug.cgi?id=9362) - cannot redirect to external url containing & character. 3248 - 2013-04-23 Fixed bug#[7856](http://bugs.otrs.org/show_bug.cgi?id=7856) - Statistics only use non archived tickets. 3249 - 2013-04-23 Fixed bug#[9072](http://bugs.otrs.org/show_bug.cgi?id=9072) - Reply to email-internal includes customer users email in Cc. field. 3250 - 2013-04-22 Fixed bug#[9349](http://bugs.otrs.org/show_bug.cgi?id=9349) - SQL warnings on Oracle DB if more than 4k characters are sent to the database. 3251 - 2013-04-22 Fixed bug#[9353](http://bugs.otrs.org/show_bug.cgi?id=9353) - Customer Ticket Zoom shows owner login name instead of full name. 3252 - 2013-04-18 Fixed bug#[8599](http://bugs.otrs.org/show_bug.cgi?id=8599) - Problem with "[]" characters in name of attachment file. 3253 3254# 3.2.6 2013-04-23 3255 - 2013-04-18 Fixed bug#[9310](http://bugs.otrs.org/show_bug.cgi?id=9310) - AgentTicketProcess has the same shortkey "o" as AgentTicketQueue. 3256 - 2013-04-18 Fixed bug#[9280](http://bugs.otrs.org/show_bug.cgi?id=9280) - Database upgrade procedure problems when upgrading database to 3.2 that 3257 has been upgraded from 2.4 previously. 3258 - 2013-04-16 Updated Hungarian translation, thanks to Csaba Németh! 3259 - 2013-04-15 Added Malay translation. 3260 - 2013-04-12 Fixed bug#[9264](http://bugs.otrs.org/show_bug.cgi?id=9264) - Dynamic ticket text fields are displayed with value "1" if enabled 3261 and displayed by default in ticket search screen. 3262 - 2013-04-12 Fixed bug#[8960](http://bugs.otrs.org/show_bug.cgi?id=8960) - AgentTicketSearch.pm SearchProfile problem. 3263 - 2013-04-12 Fixed bug#[9328](http://bugs.otrs.org/show_bug.cgi?id=9328) - Notification event does not work on process ticket. 3264 - 2013-04-11 Fixed broken process import. 3265 - 2013-04-11 Follow-up for bug#[9215](http://bugs.otrs.org/show_bug.cgi?id=9215) - Process import always creates new process. 3266 The overwrite optionwas removed again because of logical problems. 3267 - 2013-04-09 Added parameter "-t dbonly" to backup.pl to only backup the database 3268 (if files are backed up otherwise). 3269 - 2013-04-09 Fixed bug#[9302](http://bugs.otrs.org/show_bug.cgi?id=9302) - Process Management: Misleading description for activities without dialogs. 3270 - 2013-04-08 Fixed bug#[9182](http://bugs.otrs.org/show_bug.cgi?id=9182) - Customer Search Function -\> If you go into a ticket and go back you got not the search results 3271 - 2013-04-08 Fixed bug#[9297](http://bugs.otrs.org/show_bug.cgi?id=9297) - customer information widget losing data 3272 - 2013-04-08 Fixed bug#[9244](http://bugs.otrs.org/show_bug.cgi?id=9244) - Process Management: Transitions on Activities does not scale well 3273 - 2013-04-08 Fixed bug#[9287](http://bugs.otrs.org/show_bug.cgi?id=9287) - Process Management: strange placement of target point for new transitions. 3274 - 2013-04-08 Fixed bug#[9294](http://bugs.otrs.org/show_bug.cgi?id=9294) - Process Management: Activity hover window not displayed properly if 3275 activity is very close to bottom canvas border. 3276 - 2013-04-08 Fixed bug#[9314](http://bugs.otrs.org/show_bug.cgi?id=9314) - Process Management: Unexpected redirection after creating a new process. 3277 - 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem. 3278 3279# 3.2.5 2013-04-09 3280 - 2013-04-04 Fixed bug#[9313](http://bugs.otrs.org/show_bug.cgi?id=9313) - No such file or directory in otrs.SetPermission.pl. 3281 - 2013-04-04 Updated Brazilian Portugese translation, thanks to Alexandre! 3282 - 2013-04-04 Fixed bug#[9306](http://bugs.otrs.org/show_bug.cgi?id=9306) - Auto Response fails when ticket is created from Customer Interface and 3283 last name contains a comma. 3284 - 2013-04-04 Fixed bug#[9308](http://bugs.otrs.org/show_bug.cgi?id=9308) - Impossible to create a new stats report with absolute period. 3285 - 2013-04-03 Fixed bug#[9307](http://bugs.otrs.org/show_bug.cgi?id=9307) - Packages not compatible with 3.2.4 listed as available in Package Manager. 3286 - 2013-04-02 Fixed bug#[9198](http://bugs.otrs.org/show_bug.cgi?id=9198) - Linked search with fulltext AND additional attributes. 3287 - 2013-03-28 Fixed bug#[9298](http://bugs.otrs.org/show_bug.cgi?id=9298) - version.pm not found on perl 5.8.x. 3288 - 2013-03-27 Fixed bug#[9295](http://bugs.otrs.org/show_bug.cgi?id=9295) - Article dynamic field is not searchable. 3289 - 2013-03-27 Fixed bug#[9288](http://bugs.otrs.org/show_bug.cgi?id=9288) - DynamicField Content overwrites TicketTitle for Links from Dynamic Fields. 3290 3291# 3.2.4 2013-04-02 3292 - 2013-03-21 Fixed bug#[9279](http://bugs.otrs.org/show_bug.cgi?id=9279) - Inaccurate German translation of ,,Priority Update''. 3293 - 2013-03-21 Fixed bug#[9257](http://bugs.otrs.org/show_bug.cgi?id=9257) - No notifications to agents with out-of-office set but period not reached. 3294 - 2013-03-21 Fixed bug#[1689](http://bugs.otrs.org/show_bug.cgi?id=1689) - Allow bin/SetPermissions.sh to follow symlink for OTRS_HOME. 3295 - 2013-03-21 Fixed bug#[8981](http://bugs.otrs.org/show_bug.cgi?id=8981) - Tickets reopened via customer interface are locked to invalid agents. 3296 - 2013-03-19 Fixed bug#[9242](http://bugs.otrs.org/show_bug.cgi?id=9242) - ProcessManagement: TransitionAction TicketStateSet does not allow to set a pending time. 3297 - 2013-03-19 Fixed bug#[9247](http://bugs.otrs.org/show_bug.cgi?id=9247) - ProcessManagement: Transitions Actions always use actual user permissions. 3298 - 2013-03-18 Fixed bug#[9254](http://bugs.otrs.org/show_bug.cgi?id=9254) - No Sorting in Accordion for Activties, Activity Dialog, Transitions and Transition Actions. 3299 - 2013-03-18 Improved permission checks in LinkObject. 3300 - 2013-03-18 Fixed bug#[9252](http://bugs.otrs.org/show_bug.cgi?id=9252) - Type of linking displayed wrong and also updated wrong in transitions. 3301 - 2013-03-18 Fixed bug#[9255](http://bugs.otrs.org/show_bug.cgi?id=9255) - Email is sent to customer, when agents email address is similar 3302 but not identical. 3303 - 2013-03-18 Updated Norwegian translation, thanks to Espen Stefansen. 3304 - 2013-03-18 Updated Czech translation, thanks to Peter Pruchnerovic. 3305 - 2013-03-18 Fixed bug#[9215](http://bugs.otrs.org/show_bug.cgi?id=9215) - Process import always creates new process. Now there is a new option 3306 "overwrite existing entities" for the process import. 3307 - 2013-03-15 Fixed bug#[4716](http://bugs.otrs.org/show_bug.cgi?id=4716) - Logout page should use ProductName instead of 'OTRS'. 3308 - 2013-03-15 Fixed bug#[9249](http://bugs.otrs.org/show_bug.cgi?id=9249) - Warning not to use internal articles in customer frontend 3309 shown on agent interface also. 3310 - 2013-03-14 Fixed bug#[9191](http://bugs.otrs.org/show_bug.cgi?id=9191) - When ticket types are restricted, first available type is selected 3311 in AgentTicketActionCommon-based screens. 3312 - 2013-03-12 Updated Chinese translation, thanks to Never Min! 3313 - 2013-03-12 Updated Turkish translation, thanks to Sefer Simsek / Network Group! 3314 3315# 3.2.3 2013-03-12 3316 - 2013-03-05 Fixed bug#[9221](http://bugs.otrs.org/show_bug.cgi?id=9221) - Got error log message when customer user take activity dialog operation in customer interface. 3317 - 2013-03-04 Fixed bug#[8727](http://bugs.otrs.org/show_bug.cgi?id=8727) - Webservices can be created with an invalid/incomplete configuration. 3318 - 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles. 3319 - 2013-03-01 Fixed bug#[9218](http://bugs.otrs.org/show_bug.cgi?id=9218) - Cannot use special characters in TicketHook. 3320 - 2013-02-28 Fixed bug#[9056](http://bugs.otrs.org/show_bug.cgi?id=9056) - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize. 3321 - 2013-02-28 Added the possibility to use ticket data in dynamic fields links. 3322 - 2013-02-28 Fixed bug#[8764](http://bugs.otrs.org/show_bug.cgi?id=8764) - Added @ARGV encoding to command line scripts. 3323 - 2013-02-28 Fixed bug#[9189](http://bugs.otrs.org/show_bug.cgi?id=9189) - Executing DBUpdate-to-3.2.pl as root user leaves file permissions on ZZZAuto.pm in incorrect state. 3324 - 2013-02-27 Fixed bug#[9196](http://bugs.otrs.org/show_bug.cgi?id=9196) - ProcessManagement: Internal Server Error for "Ended" process zoom in Customer Interface. 3325 - 2013-02-26 Fixed bug#[9202](http://bugs.otrs.org/show_bug.cgi?id=9202) - ProcessManagement: ActivityDialog Admin GUI should not let internal article types for Customer Interface. 3326 - 2013-02-26 Fixed bug#[9193](http://bugs.otrs.org/show_bug.cgi?id=9193) - Process Management: (First) article filled in in customer frontend causes "Need ArticleTypeID!" error. 3327 - 2013-02-26 Follow-up fix for bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) apache will not start on Fedora. 3328 - 2013-02-26 Fixed bug#[9172](http://bugs.otrs.org/show_bug.cgi?id=9172) - Generic Interface does not work on IIS 7.0. 3329 - 2013-02-25 Updated French language translation, thanks to Raphaël Doursenaud! 3330 - 2013-02-23 Updated Hungarian language translation, thanks to Németh Csaba! 3331 - 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova! 3332 - 2013-02-20 Fixed bug#[8865](http://bugs.otrs.org/show_bug.cgi?id=8865) - Additional empty data column in statistics CSV-Output. 3333 - 2013-02-19 Fixed bug#[4056](http://bugs.otrs.org/show_bug.cgi?id=4056) - Delete S/MIME Certificate via AdminSMIME does not update CustomerUserPreferences. 3334 - 2013-02-18 Fixed bug#[9128](http://bugs.otrs.org/show_bug.cgi?id=9128) - OTRS uses internal sub of Locale::Codes::Country which causes trouble for 3335 Debian. 3336 - 2013-02-18 Fixed bug#[9173](http://bugs.otrs.org/show_bug.cgi?id=9173) - ProcessManagement: Very right aligned activities can't display assigned dialogs. 3337 - 2013-02-18 Fixed bug#[9174](http://bugs.otrs.org/show_bug.cgi?id=9174) - Process Management: Save / Save and finish / Cancel inside process diagram canvas. 3338 - 2013-02-15 Fixed bug#[9155](http://bugs.otrs.org/show_bug.cgi?id=9155) - SMIME: DefaultSignKey not selected in AJAX refreshes. 3339 - 2013-02-15 Fixed bug#[9164](http://bugs.otrs.org/show_bug.cgi?id=9164) - ProcessManagement: Default values of assigned hidden activity dialogs not considered. 3340 - 2013-02-15 Fixed bug#[7312](http://bugs.otrs.org/show_bug.cgi?id=7312) - otrs.SetPermissions.pl does not take scripts in $OTRSHOME/Custom into account. 3341 - 2013-02-15 Fixed bug#[7237](http://bugs.otrs.org/show_bug.cgi?id=7237) - Better Shortening Logic in Ascii2Html. 3342 - 2013-02-15 Fixed bug#[9139](http://bugs.otrs.org/show_bug.cgi?id=9139) - Context sensitive search in CIC doesn't open CIC search. 3343 - 2013-02-14 Fixed bug#[9087](http://bugs.otrs.org/show_bug.cgi?id=9087) - ProcessManagement: AgentTicketProcess doesn't show multi level queue structure. 3344 - 2013-02-14 Follow-up fix for bug#[9158](http://bugs.otrs.org/show_bug.cgi?id=9158) - ProcessManagement: Priority field error message: Need Priority or PriorityID!. 3345 3346# 3.2.2 2013-02-19 3347 - 2013-02-14 Fixed bug#[9171](http://bugs.otrs.org/show_bug.cgi?id=9171) - ProcessManagement: AgentTicketProcess lists all state types. 3348 - 2013-02-14 Follow-up fix for bug#[4513](http://bugs.otrs.org/show_bug.cgi?id=4513) - Password and Username are added 3349 automatically by the browser in AdminUser dialog. 3350 - 2013-02-14 Updated Spanish translation, thanks to Enrique Matías Sánchez! 3351 - 2013-02-14 Fixed bug#[9157](http://bugs.otrs.org/show_bug.cgi?id=9157) - ProcessManagement: Activity labels not aligned well. 3352 - 2013-02-14 Fixed bug#[9156](http://bugs.otrs.org/show_bug.cgi?id=9156) - ProcessManagement: Transition Condition Fields cannot be removed correctly. 3353 - 2013-02-14 Fixed bug#[9160](http://bugs.otrs.org/show_bug.cgi?id=9160) - ProcessManagement: Path dialog looses data after editing transition actions. 3354 - 2013-02-13 Fixed bug#[9159](http://bugs.otrs.org/show_bug.cgi?id=9159) - ProcessManagement: Date fields are activated by default. 3355 - 2013-02-13 Added display restriction for field "CustomerID" in Process Management Activity 3356 Dialogs to only be shown as mandatory or not shown. 3357 - 2013-02-13 Fixed bug#[9150](http://bugs.otrs.org/show_bug.cgi?id=9150) - Process Management: CustomerUser field not indicated as required field. 3358 - 2013-02-13 Fixed bug#[9158](http://bugs.otrs.org/show_bug.cgi?id=9158) - ProcessManagement: Priority field error message: Need Priority or PriorityID! 3359 - 2013-02-13 Fixed bug#[9162](http://bugs.otrs.org/show_bug.cgi?id=9162) - Setting the start day of the week for the datepicker to Sunday does not work. 3360 - 2013-02-13 Fixed bug#[9127](http://bugs.otrs.org/show_bug.cgi?id=9127) - Problem with CustomerPanelOwnSelection. 3361 - 2013-02-12 Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique! 3362 - 2013-02-12 Fixed bug#[5492](http://bugs.otrs.org/show_bug.cgi?id=5492) - Need Template or TemplateFile Param error message after activating AgentInfo. 3363 - 2013-02-12 Fixed bug#[9138](http://bugs.otrs.org/show_bug.cgi?id=9138) - Unused X-OTRS-Info header in SysConfig. 3364 - 2013-02-11 Fixed bug#[9117](http://bugs.otrs.org/show_bug.cgi?id=9117) - CustomerUpdate history entry added even if customer user has not 3365 been updated. 3366 - 2013-02-11 Fixed bug#[9006](http://bugs.otrs.org/show_bug.cgi?id=9006) - Labels and values are misaligned. 3367 - 2013-02-11 Fixed bug#[9132](http://bugs.otrs.org/show_bug.cgi?id=9132) - Button to create new ticket appears in Customer Interface although 3368 ticket creation is disabled. 3369 - 2013-02-08 Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty 3370 lines that lead to inconsistencies between signed and actual email contents 3371 - 2013-02-08 Fixed bug#[9146](http://bugs.otrs.org/show_bug.cgi?id=9146) - Signed SMIME mails with altered content shows a not clear message. 3372 - 2013-02-08 Fixed bug#[9145](http://bugs.otrs.org/show_bug.cgi?id=9145) - SMIME sign verification errors are not displayed in TicketZoom. 3373 - 2013-02-07 Fixed bug#[9140](http://bugs.otrs.org/show_bug.cgi?id=9140) - Postmaster Filter for empty subjects does not work. 3374 - 2013-02-07 Fixed bug#[8024](http://bugs.otrs.org/show_bug.cgi?id=8024) - WYSIWYG editor does not get correct language information. 3375 - 2013-02-07 Fixed bug#[9135](http://bugs.otrs.org/show_bug.cgi?id=9135) - Can't upgrade databases that have been changed from MyISAM \> InnoDB. 3376 - 2013-02-07 Fixed bug#[9125](http://bugs.otrs.org/show_bug.cgi?id=9125) - AgentTicketSearch dialog does not expand when choosing more search criteria. 3377 - 2013-02-06 Fixed bug#[9118](http://bugs.otrs.org/show_bug.cgi?id=9118) - TicketDynamicFieldUpdate history entry added even if value has not 3378 been updated. 3379 - 2013-02-06 Fixed bug#[9134](http://bugs.otrs.org/show_bug.cgi?id=9134) - Sidebar columns on some screens don't support more than one widget. 3380 - 2013-02-06 Fixed bug#[4662](http://bugs.otrs.org/show_bug.cgi?id=4662) - Unable to save article with '0' as only content. 3381 - 2013-02-05 Fixed bug#[9068](http://bugs.otrs.org/show_bug.cgi?id=9068) - ProcessManagement: Entity Names not shown in Deletion Dialogs. 3382 - 2013-02-05 Fixed bug#[9121](http://bugs.otrs.org/show_bug.cgi?id=9121) - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead(). 3383 - 2013-02-05 Fixed bug#[9126](http://bugs.otrs.org/show_bug.cgi?id=9126) - ProcessManagement: both article fields must be filled. 3384 - 2013-02-05 Added bug#[1197](http://bugs.otrs.org/show_bug.cgi?id=1197) - Feature enhancement: Link tickets at "Follow up". 3385 - 2013-02-05 Fixed bug#[9108](http://bugs.otrs.org/show_bug.cgi?id=9108) - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right. 3386 - 2013-02-02 Made Web Installer reload after writing Config.pm under PerlEx. 3387 - 2013-02-01 Added restriction to TransitionAction TicketArticleCrete to do not allow the creation 3388 email article types. 3389 - 2013-02-01 Fixed bug#[9112](http://bugs.otrs.org/show_bug.cgi?id=9112) - ProcessManagment: TransitionAction TicketActicleCreate should not 3390 accept email type articles. 3391 - 2013-02-01 Fixed bug#[8839](http://bugs.otrs.org/show_bug.cgi?id=8839) - DateChecksum followup doesn't get correctly SystemID. 3392 - 2013-01-31 Fixed bug#[9111](http://bugs.otrs.org/show_bug.cgi?id=9111) - ProcessManagement: Empty Service or SLA causes an error. 3393 - 2013-01-31 Fixed bug#[9077](http://bugs.otrs.org/show_bug.cgi?id=9077) - Process Management: TicketType not available as field for activity. 3394 dialogs. 3395 - 2013-01-31 Updated Finnish translation, thanks to Niklas Lampén! 3396 - 2013-01-31 Updated Italian translation, thanks to Massimo Bianchi! 3397 - 2013-01-31 Updated Portugese (Brazilian) translation, thanks to Alexandre! 3398 - 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov! 3399 - 2013-01-31 Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM 3400 to InnoDB on the fly. 3401 - 2013-01-31 Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on 3402 the OTRS database. 3403 - 2013-01-30 Fixed bug#[9097](http://bugs.otrs.org/show_bug.cgi?id=9097) - ProcessManagement: Uninitialized value after Ticket is created if 3404 notification event is triggered. 3405 - 2013-01-30 Fixed bug#[9101](http://bugs.otrs.org/show_bug.cgi?id=9101) - Not possible to create dropdown with autocomplete attribute. 3406 - 2013-01-29 Fixed bug#[9095](http://bugs.otrs.org/show_bug.cgi?id=9095) - ProcessManagement: Service field does not show default services. 3407 - 2013-01-29 Fixed bug#[9096](http://bugs.otrs.org/show_bug.cgi?id=9096) - All services list is shown instead of only default services. 3408 - 2013-01-29 Fixed bug#[9088](http://bugs.otrs.org/show_bug.cgi?id=9088) - ProcessManagement: Service field is not displayed in 3409 AgentTicketProcess. 3410 - 2013-01-29 Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words. 3411 - 2013-01-29 Fixed bug#[9092](http://bugs.otrs.org/show_bug.cgi?id=9092) - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB. 3412 - 2013-01-28 Fixed bug#[9078](http://bugs.otrs.org/show_bug.cgi?id=9078) - Fields of type "email" loosing style format. 3413 - 2013-01-28 Fixed bug#[9090](http://bugs.otrs.org/show_bug.cgi?id=9090) - ProcessManagement popup dialogs cannot be saved by pressing Enter. 3414 - 2013-01-28 Fixed bug#[8470](http://bugs.otrs.org/show_bug.cgi?id=8470) - otrs.GenericAgent.pl reports: Can't open 3415 '/opt/otrs/otrs\_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'. 3416 - 2013-01-28 Fixed bug#[7678](http://bugs.otrs.org/show_bug.cgi?id=7678) - SecureMode does not do what it should. 3417 - 2013-01-28 Fixed bug#[5158](http://bugs.otrs.org/show_bug.cgi?id=5158) - Unsafe UTF8 handling in Encode module. 3418 - 2013-01-28 Fixed bug#[8959](http://bugs.otrs.org/show_bug.cgi?id=8959) - AgentTicketResponsible Responsible Changed not checked/forced. 3419 - 2013-01-28 Fixed bug#[9089](http://bugs.otrs.org/show_bug.cgi?id=9089) - Activities and transitions with HTML special characters are 3420 not displayed correctly. 3421 - 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman! 3422 - 2013-01-28 Updated Finnish translation, thanks to Niklas Lampén! 3423 3424# 3.2.1 2013-01-29 3425 - 2013-01-24 Updated Dutch translation. 3426 - 2013-01-24 Added test to check if there are problems with the MySQL storage engine used 3427 in OTRS tables to bin/otrs.CheckModules.pl. 3428 - 2013-01-23 Fixed bug#[9082](http://bugs.otrs.org/show_bug.cgi?id=9082) - Process Management: Wrong popup redirect handling to Process Path 3429 from TransitionAction. 3430 - 2013-01-22 Fixed bug#[9065](http://bugs.otrs.org/show_bug.cgi?id=9065) - Process Management: Service and SLA fields are always shown in ActivityDialogs. 3431 - 2013-01-21 Fixed bug#[9054](http://bugs.otrs.org/show_bug.cgi?id=9054) - Link Object deletes all links under certain conditions. 3432 - 2013-01-21 Fixed bug#[9059](http://bugs.otrs.org/show_bug.cgi?id=9059) - Process Management: transition actions module field too short. 3433 - 2013-01-21 Fixed bug#[9066](http://bugs.otrs.org/show_bug.cgi?id=9066) - ProcessManagement: edit links not displayed in popups. 3434 - 2013-01-21 Fixed an issue where default values would be used erroneously for ActivityDialog 3435 fields where a value was already present. 3436 - 2013-01-21 Fixed bug#[9052](http://bugs.otrs.org/show_bug.cgi?id=9052) - Accordion is reset after submitting a popup. 3437 - 2013-01-21 Fixed bug#[9067](http://bugs.otrs.org/show_bug.cgi?id=9067) - New process ticket: state selection empty after AJAX reload. 3438 3439# 3.2.0 rc1 2013-01-22 3440 - 2013-01-18 Fixed bug#[8944](http://bugs.otrs.org/show_bug.cgi?id=8944) - do not backup the cache. 3441 - 2013-01-17 Updated Finnish translation, thanks to Niklas Lampén! 3442 - 2013-01-16 Fixed bug#[8929](http://bugs.otrs.org/show_bug.cgi?id=8929) - Fix problems with empty ticket search results while 3443 Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive. 3444 - 2013-01-16 Fixed bug#[9057](http://bugs.otrs.org/show_bug.cgi?id=9057) - Generating a PDF with bin/otrs.GenerateStats.pl produces lots 3445 of warnings. 3446 - 2013-01-15 Fixed bug#[9050](http://bugs.otrs.org/show_bug.cgi?id=9050) - Process Management: ticket title disappears. 3447 - 2013-01-15 Fixed bug#[9049](http://bugs.otrs.org/show_bug.cgi?id=9049) - Process Management: process with a starting AD for CustomerInterface 3448 only breaks in AgentInterface. 3449 - 2013-01-15 Fixed problems with YAML parsing long lines. Added new module dependency YAML::XS. 3450 - 2013-01-15 Updated CPAN module Mozilla::CA to version 20130114. 3451 - 2013-01-15 Updated CPAN module MailTools to version 2.12. 3452 - 2013-01-15 Updated CPAN module Locale::Codes to version 3.24. 3453 - 2013-01-15 Updated CPAN module Digest::SHA::PurePerl to version 5.81. 3454 - 2013-01-15 Updated CPAN module Authen::SASL to version 2.16. 3455 - 2013-01-14 Fixed bug#[9044](http://bugs.otrs.org/show_bug.cgi?id=9044) - ProcessManagement: Transition is duplicated on redraw. 3456 - 2013-01-14 Fixed bug#[9035](http://bugs.otrs.org/show_bug.cgi?id=9035) - Event Based mails, triggered by a process ticket, have no sender. 3457 - 2013-01-14 Fixed bug#[9043](http://bugs.otrs.org/show_bug.cgi?id=9043) - ProcessManagement: Transitions without EndActivity are not correctly removed. 3458 - 2013-01-14 Fixed bug#[9045](http://bugs.otrs.org/show_bug.cgi?id=9045) - Process Management: Activity Dialog field order lost. 3459 - 2013-01-14 Fixed bug#[9042](http://bugs.otrs.org/show_bug.cgi?id=9042) - Add X-Spam-Score to Ticket.xml. 3460 - 2013-01-14 Fixed bug#[9047](http://bugs.otrs.org/show_bug.cgi?id=9047) - HistoryTicketGet caches info on disk directly. 3461 - 2013-01-11 The Phone Call Outbound and Inbound buttons where moved from the Article menu to 3462 the Ticket menu in the TicketZoom screen for the agent interface, in order to be able to 3463 register phone calls on tickets without articles. 3464 - 2013-01-11 Fixed bug#[9036](http://bugs.otrs.org/show_bug.cgi?id=9036) - Process# hook does not register an incoming email to the process. 3465 - 2013-01-11 The names of the TransitionActions were changed to make them more consistent. 3466 Please check your processes if you have already defined some which use TransitionActions. 3467 Also, the parameter names of the TransitionAction TicketQueueSet and TicketTypeSet were changed. 3468 - 2013-01-11 Fixed bug#[4513](http://bugs.otrs.org/show_bug.cgi?id=4513) - Password and Username are added automatically by the browser 3469 in AdminUser dialog. 3470 - 2013-01-11 Fixed bug#[8923](http://bugs.otrs.org/show_bug.cgi?id=8923) - Alert message shown, if parent window is reloaded while 3471 bulk action popup is open. 3472 - 2013-01-11 Fixed bug#[9037](http://bugs.otrs.org/show_bug.cgi?id=9037) - TransitionAction TicketQueueSet parameters does not follow same name 3473 convention as others. 3474 - 2013-01-11 Fixed bug#[9032](http://bugs.otrs.org/show_bug.cgi?id=9032) - TransitionAction module name notation. 3475 - 2013-01-10 Fixed bug#[9029](http://bugs.otrs.org/show_bug.cgi?id=9029) - Switching on Queue in AgentTicketActionCommon will always result in 3476 a move. 3477 - 2013-01-09 Fixed bug#[9031](http://bugs.otrs.org/show_bug.cgi?id=9031) - ProcessManagement Transition condition with regexp fails. 3478 - 2013-01-09 Fixed bug#[9030](http://bugs.otrs.org/show_bug.cgi?id=9030) - Wrong handling of Invalid YAML in Scheduler Tasks. 3479 - 2013-01-07 Fixed bug#[8966](http://bugs.otrs.org/show_bug.cgi?id=8966) - Cc and Bcc lists are hidden if one entry is deleted. 3480 - 2013-01-07 Fixed bug#[8993](http://bugs.otrs.org/show_bug.cgi?id=8993) - OTRS JavaScript does not handle session timeouts gracefully. 3481 - 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl! 3482 - 2013-01-04 Fixed bug#[9015](http://bugs.otrs.org/show_bug.cgi?id=9015) - otrs.CheckModules.pl reports module as not installed 3483 if prerequisite is missing. 3484 - 2013-01-04 Follow-up fix for bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux. 3485 Changed dependency on `anacron` to `vixie-cron` on RHEL5. 3486 - 2013-01-04 Removed CPAN module Net::IMAP::Simple::SSL, this can be handled by 3487 Net::IMAP::Simple now. 3488 - 2013-01-04 Updated CPAN module Net::IMAP::Simple to version 1.2034. 3489 - 2013-01-04 Configured `mod_deflate` in bundled Apache configuration file. 3490 3491# 3.2.0 beta5 2013-01-08 3492 - 2013-01-02 Fixed bug#[9020](http://bugs.otrs.org/show_bug.cgi?id=9020) - Generic Ticket Connector does not support attachments with 3493 ContentType without charset. 3494 - 2013-01-02 Fixed bug#[8545](http://bugs.otrs.org/show_bug.cgi?id=8545) - Attachment download not possible if pop up of another action is open. 3495 - 2012-12-27 Fixed bug#[8990](http://bugs.otrs.org/show_bug.cgi?id=8990) - Autocompletion returns stale requests. 3496 - 2012-12-20 Fixed bug#[9009](http://bugs.otrs.org/show_bug.cgi?id=9009) - Empty Multiselect Dynamic Fields provokes an error. 3497 - 2012-12-19 Fixed bug#[8999](http://bugs.otrs.org/show_bug.cgi?id=8999) - Upcoming event with duplicate dates not displayed in Dashboard. 3498 - 2012-12-17 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8. 3499 - 2012-12-17 Fixed bug#[8589](http://bugs.otrs.org/show_bug.cgi?id=8589) - Bulk-Action not possible for single ticket. 3500 - 2012-12-17 Fixed bug#[8695](http://bugs.otrs.org/show_bug.cgi?id=8695) - Table head of Customer Ticket History does not resize on window resize. 3501 - 2012-12-13 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start if you use mod\_perl on Fedora 16 or 17. 3502 - 2012-12-12 Fixed bug#[8950](http://bugs.otrs.org/show_bug.cgi?id=8950) - "Sign" and "crypt" are displayed two times in AgentTicketCompose. 3503 - 2012-12-12 Added RPM specfiles for RHEL5 and RHEL6. 3504 - 2012-12-12 Fixed bug#[8977](http://bugs.otrs.org/show_bug.cgi?id=8977) - ArticleStorageFS fails after upgrade beta3 \>\> beta4. 3505 - 2012-12-11 Fixed bug#[5644](http://bugs.otrs.org/show_bug.cgi?id=5644) - In Article Zoom, Article Filter: Reset Icon is not showing "reset" action. Search for better icon. 3506 - 2012-12-11 Updated json2.js. 3507 - 2012-12-11 Added TicketList statistic option for historic states and historic state types. 3508 - 2012-12-11 Updated QUnit to version 1.10.0. 3509 - 2012-12-11 Updated StacktraceJS to version 0.4. 3510 - 2012-12-11 Updated jQuery Validate to version 1.10. 3511 - 2012-12-11 Added support for limiting result sets in the SQL Server DB Driver. 3512 - 2012-12-10 Fixed bug#[8974](http://bugs.otrs.org/show_bug.cgi?id=8974) - Event Based Notification does not populate REALNAME with 3513 Customer User data. 3514 - 2012-12-10 Fixed bug#[8928](http://bugs.otrs.org/show_bug.cgi?id=8928) - Link in Groups and Roles screens shows agent login, not name. 3515 - 2012-12-10 Upgraded CKEditor to version 4.0. 3516 3517# 3.2.0 beta4 2012-12-11 3518 - 2012-12-05 Fixed bug#[7697](http://bugs.otrs.org/show_bug.cgi?id=7697) - Creating queues: sub-queues after level 4 not shown in dropdown box. 3519 - 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem. 3520 - 2012-12-03 Various improvements in CustomerInformationCenter and ProcessManagement. 3521 - 2012-12-03 Fixed bug#[8963](http://bugs.otrs.org/show_bug.cgi?id=8963) - CIC Company attributes not marked as visible are displayed in 3522 Company Dashlet. 3523 - 2012-11-30 Updated Estonian language translation, thanks to Margus Värton! 3524 - 2012-11-29 Fixed bug#[8949](http://bugs.otrs.org/show_bug.cgi?id=8949) - CIC can't open in a new tab in Firefox 17. 3525 - 2012-11-29 Fixed bug#[8948](http://bugs.otrs.org/show_bug.cgi?id=8948) - CIC Dashboard Filters shows error, customer\_id will be lost. 3526 - 2012-11-29 Fixed bug#[8763](http://bugs.otrs.org/show_bug.cgi?id=8763) - Added charset conversion for customer companies. 3527 - 2012-11-29 Fixed bug#[1970](http://bugs.otrs.org/show_bug.cgi?id=1970) - Email attachments of type .msg (Outlook-Message) are converted. 3528 - 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE. 3529 - 2012-11-24 Fixed bug#[8936](http://bugs.otrs.org/show_bug.cgi?id=8936) - Ticket close date is empty when ticket is created in closed state. 3530 - 2012-11-24 Fixed bug#[8942](http://bugs.otrs.org/show_bug.cgi?id=8942) - Dates show UTC offset on systems with Timezone support activated. 3531 - 2012-11-23 Fixed problem with out of office feature in dashboard module DashboardUserOnline. 3532 3533# 3.2.0 beta3 2012-11-27 3534 - 2012-11-22 Fixed bug#[8937](http://bugs.otrs.org/show_bug.cgi?id=8937) - "$" should be escaped in interpolated strings when javascript is meant. 3535 - 2012-11-20 Fixed bug#[8932](http://bugs.otrs.org/show_bug.cgi?id=8932) - DB backend CustomerName function is prefixed with login. 3536 - 2012-11-20 Fixed bug#[8896](http://bugs.otrs.org/show_bug.cgi?id=8896) - ProcessManagement GUI Transition arrows overlaps. 3537 To achieve this, the rendering engine of the ProcessManagement admin GUI was replaced 3538 by jsplumb. 3539 - 2012-11-19 Fixed bug#[8919](http://bugs.otrs.org/show_bug.cgi?id=8919) - Customer interface search results: ticket can only be accessed 3540 via ticket number and subject. 3541 - 2012-11-19 Fixed bug#[8809](http://bugs.otrs.org/show_bug.cgi?id=8809) - CustomerTicketOverview shows Queue and Owner fields hardcoded. 3542 - 2012-11-19 Fixed another possible race condition in the new DB session backend. 3543 - 2012-11-19 Fixed bug#[8850](http://bugs.otrs.org/show_bug.cgi?id=8850) - CustomerTicketOverview - MouseOver Age isn't always correct. 3544 - 2012-11-17 Follow up fix for added feature Ideascale#934 / bug#[1682](http://bugs.otrs.org/show_bug.cgi?id=1682) - Add 3545 timescale for Week in Stats. 3546 - 2012-11-18 Fixed bug#[8927](http://bugs.otrs.org/show_bug.cgi?id=8927) - OTRS under mod\_perl generates core dumps when 3547 used on SysLog log backend. 3548 - 2012-11-17 Fixed bug#[8926](http://bugs.otrs.org/show_bug.cgi?id=8926) - RoleList and GroupList cache is not reset when groups or 3549 roles are added or updated. 3550 - 2012-11-17 Updated Dutch translation. 3551 - 2012-11-16 Fixed a bug where addresses were lost in AgentTicketCompose after adding 3552 or removing an attachment. 3553 - 2012-11-15 Added feature to edit Dynamic Fields in customer follow ups. 3554 - 2012-11-15 Updated CPAN module CGI to version 3.63. 3555 - 2012-11-15 Fixed a bug where articles would display an incorrect creation date. 3556 - 2012-11-15 Added feature to search on Company Name in CustomerID field in Customer 3557 Information Center. 3558 - 2012-11-15 Fixed bug#[8921](http://bugs.otrs.org/show_bug.cgi?id=8921) - Responsible selection has empty option after a selection is 3559 made in AgentTicketActionCommon based screens. 3560 - 2012-11-15 Fixed bug#[8920](http://bugs.otrs.org/show_bug.cgi?id=8920) - Owner selection is set to empty list after a selection is made 3561 in AgentTicketActionCommon based screens. 3562 - 2012-11-14 Fixed bug#[8868](http://bugs.otrs.org/show_bug.cgi?id=8868) - Event Based Notification problem saving 'text' Dynamic Fields. 3563 - 2012-11-13 Fixed bug#[8910](http://bugs.otrs.org/show_bug.cgi?id=8910) - AjaxUpdate of DynamicFields in CustomerFrontend. 3564 - 2012-11-12 Fixed bug#[8915](http://bugs.otrs.org/show_bug.cgi?id=8915) - CustomerCompany List returns extra spaces. 3565 - 2012-11-12 Added feature to hide archived tickets in the customer interface. 3566 - 2012-11-12 Updated CPAN module CGI to version 3.62. 3567 - 2012-11-09 Fixed bug#[8914](http://bugs.otrs.org/show_bug.cgi?id=8914) - Syntax error in hash loop in TicketGet operation. 3568 3569# 3.2.0 beta2 2012-11-13 3570 - 2012-11-07 Fixed bug#[8749](http://bugs.otrs.org/show_bug.cgi?id=8749) - CustomerFrontend: missing dynamicfield in search results. 3571 - 2012-11-07 Fixed bug#[8908](http://bugs.otrs.org/show_bug.cgi?id=8908) - ProcessManagement import config feature doesn't works if 3572 dynamic fields are included. 3573 - 2012-11-07 Fixed bug#[8907](http://bugs.otrs.org/show_bug.cgi?id=8907) - ProcessManagement StartActivityDialog Owner and Responsible fields 3574 produces an error. 3575 - 2012-11-07 Fixed bug#[8906](http://bugs.otrs.org/show_bug.cgi?id=8906) - ProcessManagement Activities without AtivityDialogs leads to a 3576 internal error in TicketZoom. 3577 - 2012-11-07 Fixed handling of scalar refs in the new DB based session backend. 3578 - 2012-11-07 Fixed race condition in new DB based session backend. 3579 - 2012-11-07 Changed default setting for `Ticket::Frontend::ZoomRichTextForce`. 3580 Now OTRS will display HTML emails as HTML by default, even if RichText is not 3581 activated for composing new messages. This helps for devices which cannot 3582 use RichText for editing, but are able to display HTML content, such as certain 3583 iPads. 3584 - 2012-11-07 Fixed bug#[8897](http://bugs.otrs.org/show_bug.cgi?id=8897) - Wrong ProcessManagement Transition config format. 3585 - 2012-11-06 Fixed bug#[8873](http://bugs.otrs.org/show_bug.cgi?id=8873) - Bad example of customization of "static" dynamic fields in 3586 AgentTicketOverviewSmall. 3587 - 2012-11-06 Fixed bug#[8901](http://bugs.otrs.org/show_bug.cgi?id=8901) - ProcessManagement No article created on StartActivityDialog. 3588 - 2012-11-06 Fixed bug#[8890](http://bugs.otrs.org/show_bug.cgi?id=8890) - ProcessManagement Undefined EntityID error on 3589 AdminProcessManagementTransition edit. 3590 - 2012-11-06 Fixed bug#[8899](http://bugs.otrs.org/show_bug.cgi?id=8899) - ProcessManagement Articles should not have ArticleType email. 3591 - 2012-11-06 Fixed bug#[8898](http://bugs.otrs.org/show_bug.cgi?id=8898) - ProcessManagement GUI error on popup close (without change). 3592 - 2012-11-06 Fixed bug#[8895](http://bugs.otrs.org/show_bug.cgi?id=8895) - ProcessManagement Transition Path JS error on Transition Dbl Click. 3593 - 2012-11-06 Fixed bug#[3419](http://bugs.otrs.org/show_bug.cgi?id=3419) - Kernel/Config/GenericAgent.pm and utf8. 3594 - 2012-11-06 Fixed a typo in the auto-generated process configuration cache. 3595 - 2012-11-05 Updated Swedish translation, thanks to Andreas Berger! 3596 - 2012-11-02 Fixed bug#[8791](http://bugs.otrs.org/show_bug.cgi?id=8791) - IMAPTLS fails with some Microsoft Exchange servers. 3597 - 2012-10-31 Fixed bug#[8430](http://bugs.otrs.org/show_bug.cgi?id=8430) - Dynamic field management: selection dropdowns 3598 aren't translated. 3599 - 2012-10-30 Fixed bug#[8872](http://bugs.otrs.org/show_bug.cgi?id=8872) - Need a scalar reference! error on File uploads. 3600 - 2012-10-30 Updated CPAN module MailTools to version 2.11. 3601 - 2012-10-30 Updated CPAN module Mozilla::CA to version 20120823. 3602 - 2012-10-30 Updated CPAN module Locale::Codes to version 3.23. 3603 - 2012-10-30 Updated CPAN module HTTP::Message to version 6.06. 3604 - 2012-10-30 Updated CPAN module Digest::SHA::PurePerl to version 5.72. 3605 - 2012-10-30 Updated CPAN module Class::Inspector to version 1.28. 3606 - 2012-10-30 Updated CPAN module CGI to version 3.60. 3607 - 2012-10-30 Updated CPAN module Authen::SASL to version 2.16. 3608 3609# 3.2.0 beta1 2012-10-30 3610 - 2012-11-19 Fixed bug#[8919](http://bugs.otrs.org/show_bug.cgi?id=8919) - Customer interface search results: ticket can only be accessed 3611 via ticket number and subject. 3612 - 2012-10-25 Fixed bug#[8864](http://bugs.otrs.org/show_bug.cgi?id=8864) - Increasing the column size of a varchar column does not work on oracle 3613 under certain conditions. 3614 - 2012-10-24 Fixed bug#[8062](http://bugs.otrs.org/show_bug.cgi?id=8062) - Optimize images in all defualt skins. 3615 - 2012-10-24 Fixed bug#[8861](http://bugs.otrs.org/show_bug.cgi?id=8861) - Ticket History overlaid calender choice function. 3616 - 2012-10-24 Fixed bug#[8818](http://bugs.otrs.org/show_bug.cgi?id=8818) - Slash in attachment filename breaks webinterface. 3617 - 2012-10-24 Added feature to limit the numbers of cuncurrent working agents and customers. 3618 - 2012-10-24 Refactored session management to improve performance and scalability. 3619 - 2012-10-23 Fixed bug#[8566](http://bugs.otrs.org/show_bug.cgi?id=8566) - Cannot download attachment if filename has character #. 3620 - 2012-10-23 Fixed bug#[8541](http://bugs.otrs.org/show_bug.cgi?id=8541) - Tooltip hides customer field in AgentTicketPhoneNew. 3621 - 2012-10-23 Fixed bug#[8833](http://bugs.otrs.org/show_bug.cgi?id=8833) - Article table in TicketZoom does not scroll correctly. 3622 - 2012-10-23 Fixed bug#[8685](http://bugs.otrs.org/show_bug.cgi?id=8685) - Cannot use address book / customer / spell check in phone / email if cookies are disabled. 3623 - 2012-10-23 Fixed bug#[8861](http://bugs.otrs.org/show_bug.cgi?id=8861) - Placeholder container for multiple customer fields are being displayed though being empty. 3624 - 2012-10-23 Fixed bug#[8673](http://bugs.otrs.org/show_bug.cgi?id=8673) - Richtext-Editor popups broken on Customer-Interface. 3625 - 2012-10-23 Upgraded CKEditor to version 3.6.5. 3626 - 2012-10-22 Fixed bug#[8840](http://bugs.otrs.org/show_bug.cgi?id=8840) - Verifying signature of inline-pgp-signed email with utf8 characters 3627 fails even though signatures without such characters get verified. 3628 - 2012-10-22 Fixed bug#[8746](http://bugs.otrs.org/show_bug.cgi?id=8746) - Unequal usage for ticket ACL match and limitation settings for 3629 dynamic fields. 3630 - 2012-10-22 Fixed bug#[7121](http://bugs.otrs.org/show_bug.cgi?id=7121) - Upgrading OTRS using RPM will not upgrade changed ITSM files. 3631 - 2012-10-22 Removed obsolete and slow cache backend FileRaw in favor of the better FileStorable. 3632 Config setting is updated automatically if needed. 3633 - 2012-10-22 Fixed bug#[1423](http://bugs.otrs.org/show_bug.cgi?id=1423) - Trim OTRS fields before processing. 3634 Kernel::System::Web::Request::GetParam()/GetArray() now always perform whitespace trimming 3635 by default. Use Raw =\> 1 to get the unchanged data if you need it. 3636 - 2012-10-20 Fixed bug#[8678](http://bugs.otrs.org/show_bug.cgi?id=8678) - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements 3637 - 2012-10-20 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a 3638 colon (:) 3639 - 2012-10-17 Added possibility to select the queue in AgentTicketActionCommon based 3640 screens. 3641 - 2012-10-17 Fixed bug#[8842](http://bugs.otrs.org/show_bug.cgi?id=8842) - Stats outputs DynamicField keys, not values. 3642 - 2012-10-16 Added unit test for SOAP::Lite "Incorrect parameter" error. 3643 - 2012-10-16 Fixed "Incorrect parameter" error in SOAP::Lite 0.715 on any RPC with more than 2 3644 parameters. 3645 - 2012-10-15 Added bug#[8815](http://bugs.otrs.org/show_bug.cgi?id=8815) - List each SQL column at most once in INSERT statement in 3646 CustomerUser Backend, thanks to Michael Kromer! 3647 - 2012-10-15 Removed insecure storage of the last password of the user as unsalted plain md5. OTRS no 3648 longer checks if a user enters a different password than the previous one. 3649 - 2012-10-12 Fixed bug#[8807](http://bugs.otrs.org/show_bug.cgi?id=8807) - Company database with ForeignDB settings show empty columns. 3650 - 2012-10-10 Implemented redirect to the TicketZoom if Search result returns only one ticket. 3651 - 2012-10-08 Fixed bug#[7274](http://bugs.otrs.org/show_bug.cgi?id=7274) - Ticket QueueView sorts by priority on first page but subsequent 3652 pages sort incorrectly by Age. 3653 - 2012-10-08 Fixed bug#[8802](http://bugs.otrs.org/show_bug.cgi?id=8802) - Update to 3.1 leaves freetext columns in article\_search. 3654 - 2012-09-28 Fixed bug#[8794](http://bugs.otrs.org/show_bug.cgi?id=8794) - Depreciation warnings in web server error log for 3655 AdminEmail.pm when using perl \>= 5.16. 3656 - 2012-09-27 Fixed bug#[8551](http://bugs.otrs.org/show_bug.cgi?id=8551) - Missing DynamicFields values in TemplateGenerator and 3657 NotificationEvent (only show keys). 3658 - 2012-09-26 Added support for new SysConfig settings type "DateTime" (Date and DateTime). 3659 - 2012-09-24 Fixed bug#[5098](http://bugs.otrs.org/show_bug.cgi?id=5098) - OTRS does not verify that SMIME signatures match email senders. 3660 - 2012-09-21 Added new feature "SwitchToCustomer". The feature can be enabled 3661 with the new sysconfig setting "SwitchToCustomer". 3662 - 2012-09-13 Added possibility to search for tickets based on escalation time. 3663 - 2012-08-10 Added bug#[7183](http://bugs.otrs.org/show_bug.cgi?id=7183) - Usage of HTML5 Form field 'email'. 3664 - 2012-09-10 Added caching to Kernel::System::CustomerCompany. 3665 - 2012-09-07 Updated FSF address. 3666 - 2012-08-20 Fixed bug#[3463](http://bugs.otrs.org/show_bug.cgi?id=3463) - \<OTRS\_TICKET\_EscalationDestinationIn\> incorrect. 3667 - 2012-08-20 Fixed bug#[5954](http://bugs.otrs.org/show_bug.cgi?id=5954) - Ticket::Frontend::OverviewSmall###ColumnHeader has 3668 no effect on customer frontend. 3669 - 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. 3670 This means that more restrictive security settings will apply, such as blocking of 3671 JavaScript content by default. 3672 - 2012-08-16 Added possibility to expand DynamicFields by default in ticket search 3673 via config option Ticket::Frontend::AgentTicketSearch###DynamicField. 3674 - 2012-08-14 Fixed bug#[8679](http://bugs.otrs.org/show_bug.cgi?id=8679) - OTRS changes "UTF-8" to "utf-8" in displayed emails. 3675 - 2012-08-10 Fixed bug#[5240](http://bugs.otrs.org/show_bug.cgi?id=5240) - Don't update read only fields in the CustomerUser DB. 3676 - 2012-08-03 Improved HTML mail display filtering. SVG content is now filtered out because 3677 it is potentially dangerous. 3678 - 2012-08-03 Generated HTML mails now always have the HTML5 doctype. 3679 HTML mail content to be displayed in OTRS now always gets the HTML5 doctype 3680 if it does not have a doctype yet. The HTML5 doctype is compatible to HTML4 and 3681 causes the browsers to render the content in standards mode, which is safer. 3682 - 2012-08-02 Improved HTML mail display filtering. 3683 Simple Microsoft CSS expressions are now filtered out. 3684 - 2012-07-31 Removed unused script otrs.XMLMaster.pl. 3685 - 2012-07-31 Changed the behaviour of HTML mail display filtering. 3686 By default, all inline/active content (such as script, object, applet or embed tags) 3687 will be stripped. If there are external images in mails from the customer, they will be stripped too, 3688 but a message will be shown allowing the user to reload the page showing the external images. 3689 - 2012-07-31 HTML mails will now be displayed in an HTML5 sandbox iframe. 3690 This means that modern browsers will not execute plugins or JavaScript on the content 3691 any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also 3692 planned to support this. 3693 - 2012-07-30 Switched the OTRS frontend to use the HTML5 doctype. 3694 - 2012-07-23 Added object check in the event handler mechanism. 3695 - 2012-07-16 Updated CPAN module Apache2::Reload to version 0.12. 3696 - 2012-07-16 Updated CPAN module LWP::UserAgent to version 6.04. 3697 - 2012-07-16 Updated CPAN module YAML to version 0.84. 3698 - 2012-07-16 Updated CPAN module URI to version 1.60. 3699 - 2012-07-16 Updated CPAN module Mail::Address to version 2.09. 3700 - 2012-07-16 Updated CPAN module SOAP::Lite to version 0.715. 3701 - 2012-07-16 Updated CPAN module Mozilla::CA to version 20120309. 3702 - 2012-07-16 Updated CPAN module Local::Codes to version 3.22. 3703 - 2012-07-16 Updated CPAN module Encode::Locale to version 1.03. 3704 - 2012-07-16 Updated CPAN module Digest::SHA::PurePerl to version 5.71. 3705 - 2012-07-16 Updated CPAN module Class::Inspector to version 1.27. 3706 - 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9. 3707 - 2012-07-05 Added the ability to hide the Article Type from TicketActionCommon-based screens 3708 which can be helpful to fit more data in the browser window. 3709 - 2012-07-04 The customer web interface now fully supports AJAX and ACLs. 3710 It now requires JavaScript and can no longer be used with Internet Explorer 6 or earlier versions. 3711 - 2012-07-03 Added new feature to remove seen flags and ticket watcher information of 3712 archived tickets. Use the config settings Ticket::ArchiveSystem::RemoveSeenFlags and 3713 Ticket::ArchiveSystem::RemoveTicketWatchers to control if this data is removed when 3714 a ticket is being archived (active by default). 3715 Archived tickets will now always be shown as 'seen' by the agent. 3716 - 2012-06-26 Improved cache performance with many cache files. 3717 - 2012-06-26 Removed unneeded columns from the ticket table. 3718 - 2012-06-21 Added bin/otrs.TicketDelete.pl script to delete tickets. 3719 - 2012-06-21 Fixed bug#[8596](http://bugs.otrs.org/show_bug.cgi?id=8596) - user/group/role data updated unnecessarily on LDAP agent sync. 3720 - 2012-06-19 Reduced the number of database calls for the article flags in AgentTicketZoom. 3721 - 2012-06-18 Removed unneeded indices from the article\_flags table. 3722 - 2012-06-08 Added feature SMIME certificate read. 3723 - 2012-05-25 Fixed bug#[8522](http://bugs.otrs.org/show_bug.cgi?id=8522) - Multiple recipient feature is missing in AgentTicketForward. 3724 - 2012-05-25 Added template list to all output filter config to improve performance. 3725 - 2012-05-24 Added feature IdeaScale#925 - possibility to place customized DTL files in 3726 Custom/Kernel/Output/HTML, so that they override the system's default DTL files just like 3727 it already works for Perl files. 3728 - 2012-05-22 Fixed bug#[8442](http://bugs.otrs.org/show_bug.cgi?id=8442) - Can not submit tickets in customer interface if Queue selection is 3729 disabled and no Default queue is specified. 3730 - 2012-05-21 Added feature Ideascale#72 / bug#[5471](http://bugs.otrs.org/show_bug.cgi?id=5471) - Out-of-Office dashboard widget. 3731 - 2012-05-14 Added feature Ideascale#934 / bug#[1682](http://bugs.otrs.org/show_bug.cgi?id=1682) - Add timescale for Week in Stats. 3732 - 2012-05-14 Added feature Ideascale#896 - Have the ability to set the default ticket type 3733 or hide the ticket type in the Customer Interface for new tickets. 3734 - 2012-05-07 Fixed bug#[8196](http://bugs.otrs.org/show_bug.cgi?id=8196) - Wrong article sender type for web service tickets. 3735 - 2012-04-27 Added bug#[8075](http://bugs.otrs.org/show_bug.cgi?id=8075) - Article Sender Type to be added to 3736 NotificationEvent definitions. 3737 3738# 3.1.18 2013-07-09 3739 - 2013-07-03 Fixed bug#[9561](http://bugs.otrs.org/show_bug.cgi?id=9561) - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working. 3740 - 2013-07-02 Fixed bug#[9425](http://bugs.otrs.org/show_bug.cgi?id=9425) - Wrong created date for queue view. 3741 - 2013-06-28 Fixed bug#[9125](http://bugs.otrs.org/show_bug.cgi?id=9125) - AgentTicketSearch dialog does not expand when choosing more search criteria. 3742 - 2013-06-28 Fixed bug#[8273](http://bugs.otrs.org/show_bug.cgi?id=8273) - Copying text in preview mode not possible. 3743 - 2013-06-28 Fixed bug#[9557](http://bugs.otrs.org/show_bug.cgi?id=9557) - Cannot see quoted text in customer ticket zoom. 3744 - 2013-06-27 Fixed bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - GenericInterface: New value after value mapping can't be 0. 3745 - 2013-06-25 Improved parameter quoting in various places. 3746 - 2013-06-24 Fixed bug#[9104](http://bugs.otrs.org/show_bug.cgi?id=9104) - Group permission for customer subset overwrites permissions for other customers. 3747 - 2013-06-13 Fixed bug#[8719](http://bugs.otrs.org/show_bug.cgi?id=8719) - PasswordMin2Lower2UpperCharacters problem. 3748 3749# 3.1.17 2013-06-18 3750 - 2013-06-06 Improved permission checks in AgentTicketWatcher. 3751 - 2013-06-06 Fixed bug#[9503](http://bugs.otrs.org/show_bug.cgi?id=9503) - no connection header in soap responses. 3752 - 2013-06-04 Added parameter "-t dbonly" to backup.pl to only backup the database 3753 - 2013-05-31 Fixed bug#[9491](http://bugs.otrs.org/show_bug.cgi?id=9491) - GenericAgent job update with dynamic fields sends Uninitialized value error. 3754 - 2013-05-24 Fixed bug#[9462](http://bugs.otrs.org/show_bug.cgi?id=9462) - Package Management page timeout due to HTTPS disabled on Proxy connections. 3755 3756# 3.1.16 2013-05-21 3757 - 2013-05-17 Updated Package Manager, that will ensure that packages to be installed 3758 meet the quality standards of OTRS Group. This is to guarantee that your package 3759 wasn’t modified, which may possibly harm your system or have an influence on the 3760 stability and performance of it. All independent package contributors will have 3761 to conduct a check of their Add-Ons by OTRS Group in order to take full advantage 3762 of the OTRS package verification. 3763 - 2013-05-16 Fixed bug#[9387](http://bugs.otrs.org/show_bug.cgi?id=9387) - Error in a condition with dynamic fields in NotificationEvent. 3764 - 2013-05-14 Fixed bug#[9286](http://bugs.otrs.org/show_bug.cgi?id=9286) - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored. 3765 - 2013-05-14 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly (follow-up fix). 3766 - 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail. 3767 - 2013-05-07 Improved permission checks in AgentTicketPhone. 3768 - 2013-05-02 Fixed bug#[9360](http://bugs.otrs.org/show_bug.cgi?id=9360) - DynamicField Names shown in CSV output. 3769 - 2013-04-30 Fixed bug#[9384](http://bugs.otrs.org/show_bug.cgi?id=9384) - Problem with Method ServiceParentsGet of ServiceObject. 3770 - 2013-04-23 Fixed bug#[9072](http://bugs.otrs.org/show_bug.cgi?id=9072) - Reply to email-internal includes customer users email in Cc. field. 3771 3772# 3.1.15 2013-04-23 3773 - 2013-04-15 Added Malay translation. 3774 - 2013-04-12 Fixed bug#[8960](http://bugs.otrs.org/show_bug.cgi?id=8960) - AgentTicketSearch.pm SearchProfile problem. 3775 - 2013-04-09 Fixed bug#[9182](http://bugs.otrs.org/show_bug.cgi?id=9182) - Customer Search Function -> If you go into a ticket and go back you got not the search results. 3776 - 2013-04-02 Fixed bug#[9198](http://bugs.otrs.org/show_bug.cgi?id=9198) - Linked search with fulltext AND additional attributes. 3777 - 2013-03-27 Fixed bug#[9295](http://bugs.otrs.org/show_bug.cgi?id=9295) - Article dynamic field is not searchable. 3778 - 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem. 3779 3780# 3.1.14 2013-04-02 3781 - 2013-03-21 Fixed bug#[9257](http://bugs.otrs.org/show_bug.cgi?id=9257) - No notifications to agents with out-of-office set but period not reached. 3782 - 2013-03-18 Improved permission checks in LinkObject. 3783 - 2013-03-14 Fixed bug#[9191](http://bugs.otrs.org/show_bug.cgi?id=9191) - When ticket types are restricted, first available type is selected 3784 in AgentTicketActionCommon-based screens. 3785 - 2013-03-12 Updated Turkish translation, thanks to Sefer Şimşek / Network Group! 3786 - 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles. 3787 - 2013-03-01 Fixed bug#[9218](http://bugs.otrs.org/show_bug.cgi?id=9218) - Cannot use special characters in TicketHook. 3788 - 2013-02-28 Fixed bug#[9056](http://bugs.otrs.org/show_bug.cgi?id=9056) - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize. 3789 - 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora. 3790 - 2013-02-26 Fixed bug#[9172](http://bugs.otrs.org/show_bug.cgi?id=9172) - Generic Interface does not work on IIS 7.0. 3791 - 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova! 3792 - 2013-02-20 Fixed bug#[8865](http://bugs.otrs.org/show_bug.cgi?id=8865) - Additional empty data column in statistics CSV-Output. 3793 3794# 3.1.13 2013-02-19 3795 - 2013-02-19 Fixed bug#[9128](http://bugs.otrs.org/show_bug.cgi?id=9128) - OTRS uses internal sub of Locale::Codes::Country which causes trouble for 3796 Debian. 3797 - 2013-02-13 Fixed bug#[9162](http://bugs.otrs.org/show_bug.cgi?id=9162) - Setting the start day of the week for the datepicker to Sunday does not work. 3798 - 2013-02-13 Fixed bug#[9141](http://bugs.otrs.org/show_bug.cgi?id=9141) - Confused Columns in CustomerTicketSearch (ResultShort). 3799 - 2013-02-08 Fixed bug#[9146](http://bugs.otrs.org/show_bug.cgi?id=9146) - Signed SMIME mails with altered content shows a not clear message. 3800 - 2013-02-08 Fixed bug#[9145](http://bugs.otrs.org/show_bug.cgi?id=9145) - SMIME sign verification errors are not displayed in TicketZoom. 3801 - 2013-02-07 Fixed bug#[9140](http://bugs.otrs.org/show_bug.cgi?id=9140) - Postmaster Filter for empty subjects does not work. 3802 - 2013-02-05 Fixed bug#[9121](http://bugs.otrs.org/show_bug.cgi?id=9121) - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead(). 3803 - 2013-02-05 Fixed bug#[9108](http://bugs.otrs.org/show_bug.cgi?id=9108) - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right. 3804 - 2013-02-01 Fixed bug#[8839](http://bugs.otrs.org/show_bug.cgi?id=8839) - DateChecksum followup doesn't get correctly SystemID. 3805 - 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov! 3806 - 2013-01-30 Fixed bug#[9101](http://bugs.otrs.org/show_bug.cgi?id=9101) - Not possible to create dropdown with autocomplete attribute. 3807 - 2013-01-29 Fixed bug#[9096](http://bugs.otrs.org/show_bug.cgi?id=9096) - All services list is shown instead of only default services. 3808 - 2013-01-28 Fixed bug#[8470](http://bugs.otrs.org/show_bug.cgi?id=8470) - otrs.GenericAgent.pl reports: Can't open 3809 '/opt/otrs/otrs\_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'. 3810 - 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman! 3811 - 2013-01-21 Fixed bug#[9054](http://bugs.otrs.org/show_bug.cgi?id=9054) - Link Object deletes all links under certain conditions. 3812 - 2013-01-18 Fixed bug#[8944](http://bugs.otrs.org/show_bug.cgi?id=8944) - do not backup the cache. 3813 - 2013-01-16 Fixed bug#[9057](http://bugs.otrs.org/show_bug.cgi?id=9057) - Generating a PDF with bin/otrs.GenerateStats.pl produces lots 3814 of warnings. 3815 - 2013-01-15 Fixed bug#[8929](http://bugs.otrs.org/show_bug.cgi?id=8929) - Fix problems with empty ticket search results while 3816 Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive. 3817 - 2013-01-14 Fixed bug#[9042](http://bugs.otrs.org/show_bug.cgi?id=9042) - Add X-Spam-Score to Ticket.xml. 3818 - 2013-01-14 Fixed bug#[9047](http://bugs.otrs.org/show_bug.cgi?id=9047) - HistoryTicketGet caches info on disk directly. 3819 - 2013-01-11 Fixed bug#[8923](http://bugs.otrs.org/show_bug.cgi?id=8923) - Alert message shown, if parent window is reloaded while 3820 bulk action popup is open. 3821 - 2013-01-09 Fixed bug#[9030](http://bugs.otrs.org/show_bug.cgi?id=9030) - Wrong handling of Invalid YAML in Scheduler Tasks. 3822 - 2013-01-07 Updated CKEditor to version 3.6.6. 3823 - 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl! 3824 - 2013-01-04 Follow-up fix for bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux. 3825 Changed dependency on `anacron` to `vixie-cron` on RHEL5. 3826 - 2013-01-02 Fixed bug#[9020](http://bugs.otrs.org/show_bug.cgi?id=9020) - Generic Ticket Connector does not support attachments with 3827 ContentType without charset. 3828 - 2013-01-02 Fixed bug#[8545](http://bugs.otrs.org/show_bug.cgi?id=8545) - Attachment download not possible if pop up of another action is open. 3829 - 2012-12-20 Fixed bug#[9009](http://bugs.otrs.org/show_bug.cgi?id=9009) - Empty Multiselect Dynamic Fields provokes an error. 3830 - 2012-12-17 Fixed bug#[8589](http://bugs.otrs.org/show_bug.cgi?id=8589) - Bulk-Action not possible for single ticket. 3831 - 2012-12-17 Fixed bug#[7198](http://bugs.otrs.org/show_bug.cgi?id=7198) - Broken repository selection width in Package Manager. 3832 - 2012-12-17 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8. 3833 - 2012-12-17 Fixed bug#[8695](http://bugs.otrs.org/show_bug.cgi?id=8695) - Table head of Customer Ticket History does not resize on window resize. 3834 - 2012-12-13 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start if you use mod\_perl on Fedora 16 or 17. 3835 - 2012-12-10 Fixed bug#[8974](http://bugs.otrs.org/show_bug.cgi?id=8974) - Event Based Notification does not populate REALNAME with 3836 Customer User data. 3837 3838# 3.1.12 2012-12-11 3839 - 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem. 3840 - 2012-11-29 Fixed bug#[8763](http://bugs.otrs.org/show_bug.cgi?id=8763) - Please add charset conversion for customer companies. 3841 - 2012-11-29 Fixed bug#[1970](http://bugs.otrs.org/show_bug.cgi?id=1970) - Email attachments of type .msg (Outlook-Message) are converted. 3842 - 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE. 3843 - 2012-11-24 Fixed bug#[8936](http://bugs.otrs.org/show_bug.cgi?id=8936) - Ticket close date is empty when ticket is created in closed state. 3844 - 2012-11-19 Fixed bug#[8850](http://bugs.otrs.org/show_bug.cgi?id=8850) - CustomerTicketOverview - MouseOver Age isn't always correct. 3845 - 2012-11-14 Fixed bug#[8868](http://bugs.otrs.org/show_bug.cgi?id=8868) - Event Based Notification problem saving 'text' Dynamic Fields. 3846 - 2012-11-09 Fixed bug#[8914](http://bugs.otrs.org/show_bug.cgi?id=8914) - Syntax error in hash loop in TicketGet operation. 3847 - 2012-11-07 Fixed bug#[8749](http://bugs.otrs.org/show_bug.cgi?id=8749) - CustomerFrontend: missing dynamicfield in search results. 3848 - 2012-11-06 Fixed bug#[8873](http://bugs.otrs.org/show_bug.cgi?id=8873) - Bad example of customization of "static" dynamic fields in 3849 AgentTicketOverviewSmall. 3850 - 2012-11-02 Fixed bug#[8791](http://bugs.otrs.org/show_bug.cgi?id=8791) - IMAPTLS fails with some Microsoft Exchange servers. 3851 - 2012-10-24 Fixed bug#[8841](http://bugs.otrs.org/show_bug.cgi?id=8841) - Search for Dynamic Fields shows all tickets (on "enter" key pressed). 3852 - 2012-10-23 Fixed bug#[8862](http://bugs.otrs.org/show_bug.cgi?id=8862) - GI debugger GUI does not show SOAP XML tags correctly. 3853 - 2012-10-22 Fixed bug#[8859](http://bugs.otrs.org/show_bug.cgi?id=8859) - Package upgrade does not work if an installed testpackage 3854 should be upgraded with a newer regular package. 3855 - 2012-10-20 Fixed bug#[8678](http://bugs.otrs.org/show_bug.cgi?id=8678) - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements 3856 - 2012-10-20 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a 3857 colon (:) 3858 - 2012-10-17 Fixed bug#[8847](http://bugs.otrs.org/show_bug.cgi?id=8847) - Inline PGP message description routine does not add any info, thanks 3859 to IB Development Team. 3860 - 2012-10-17 Fixed bug#[8848](http://bugs.otrs.org/show_bug.cgi?id=8848) - AgentTicketEmail does not preserve PGP Signatures set if attachment 3861 is added. 3862 - 2012-10-16 Fixed bug#[8149](http://bugs.otrs.org/show_bug.cgi?id=8149) - Wrong handling of subject when SubjectFormat=right. 3863 - 2012-10-12 Updated Polish translation, thanks to Pawel! 3864 - 2012-10-13 Fixed bug#[8820](http://bugs.otrs.org/show_bug.cgi?id=8820) - Service rcotrs restart fails because a race condition happens. 3865 - 2012-10-12 Fixed bug#[8819](http://bugs.otrs.org/show_bug.cgi?id=8819) - Syntax error (stop crontab command) in SuSE rc script. 3866 - 2012-10-12 Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability 3867 of the hole system. 3868 - 2012-10-11 Fixed bug#[8667](http://bugs.otrs.org/show_bug.cgi?id=8667) - TicketSplit does not use QueueID of old Ticket for ACL Checking. 3869 - 2012-10-08 Fixed bug#[8780](http://bugs.otrs.org/show_bug.cgi?id=8780) - 508 Compliance: Text descriptions of "Responsible Tickets" 3870 and "Locked Tickets" links are insufficient for screen reader users. 3871 - 2012-10-05 Fixed bug#[8812](http://bugs.otrs.org/show_bug.cgi?id=8812) - Encrypted email doesn't see properly in Outlook. 3872 - 2012-10-03 Fixed bug#[8214](http://bugs.otrs.org/show_bug.cgi?id=8214) - OTRS Init script on Red Hat fails to check scheduler. 3873 - 2012-10-03 Fixed bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux. 3874 - 2012-09-28 Fixed bug#[7274](http://bugs.otrs.org/show_bug.cgi?id=7274) - Ticket QueueView sorts by priority on first page but subsequent 3875 pages sort incorrectly by Age. 3876 - 2012-09-27 Fixed bug#[8792](http://bugs.otrs.org/show_bug.cgi?id=8792) - TriggerEscalationStopEvents logs as loglevel 'error'. 3877 - 2012-09-26 Fixed bug#[8743](http://bugs.otrs.org/show_bug.cgi?id=8743) - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma. 3878 - 2012-09-25 Fixed bug#[8606](http://bugs.otrs.org/show_bug.cgi?id=8606) - Escalation notifications should not be sent to agents who are set out-of-office. 3879 - 2012-09-25 Fixed bug#[8740](http://bugs.otrs.org/show_bug.cgi?id=8740) - backup.pl: insufficient handling of system() return values. 3880 - 2012-09-24 Fixed bug#[8622](http://bugs.otrs.org/show_bug.cgi?id=8622) - Storing a new GI Invoker or Operation with an existing name doesn't 3881 complain anything. 3882 - 2012-09-24 Fixed bug#[8770](http://bugs.otrs.org/show_bug.cgi?id=8770) - AJAX Removes Default Options (follow-up fix). 3883 - 2012-09-21 Improved caching for Services and Service Lists. 3884 3885# 3.1.11 2012-10-16 3886 - 2012-09-18 Fixed bug#[8770](http://bugs.otrs.org/show_bug.cgi?id=8770) - AJAX Removes Default Options. 3887 - 2012-09-17 Fixed bug#[7135](http://bugs.otrs.org/show_bug.cgi?id=7135) - Queueview, Ticketwindow closing on Refresh. 3888 - 2012-09-17 Fixed bug#[7294](http://bugs.otrs.org/show_bug.cgi?id=7294) - Ticket search window closes on background refresh of ticket queue. 3889 - 2012-09-13 Fixed bug#[8765](http://bugs.otrs.org/show_bug.cgi?id=8765) - Package Manager OS detection does not work. 3890 - 2012-09-13 Improved HTML security filter to better find javascript source URLs. 3891 - 2012-09-11 Fixed bug#[8575](http://bugs.otrs.org/show_bug.cgi?id=8575) - SSL protocol negotiation fails using SMTPTLS with recent 3892 IO::Socket::SSL versions by upgrading TLS module to 0.20. 3893 - 2012-09-10 Fixed bug#[4475](http://bugs.otrs.org/show_bug.cgi?id=4475) - Extra double quote added to HTML links when using http-link field. 3894 - 2012-09-07 Improved caching of search results when the result set is empty. 3895 3896# 3.1.10 2012-08-30 3897 - 2012-08-28 Improved HTML security filter to detect tag nesting. 3898 - 2012-08-24 Fixed bug#[8611](http://bugs.otrs.org/show_bug.cgi?id=8611) - Ticket count is wrong in QueueView. 3899 - 2012-08-21 Fixed bug#[8698](http://bugs.otrs.org/show_bug.cgi?id=8698) - Layout.pm only looks at first entry from 3900 HTTP\_ACCEPT\_LANGUAGE to determine language. 3901 - 2012-08-21 Fixed bug#[8731](http://bugs.otrs.org/show_bug.cgi?id=8731) - LDAP group check returns wrong error. 3902 3903# 3.1.9 2012-08-21 3904 - 2012-08-20 Fixed bug#[3463](http://bugs.otrs.org/show_bug.cgi?id=3463) - \<OTRS\_TICKET\_EscalationDestinationIn\> incorrect. 3905 - 2012-08-20 Fixed bug#[5954](http://bugs.otrs.org/show_bug.cgi?id=5954) - Ticket::Frontend::OverviewSmall###ColumnHeader has 3906 no effect on customer frontend. 3907 - 2012-08-19 Fixed bug#[8584](http://bugs.otrs.org/show_bug.cgi?id=8584) Email address not added to recipients after collision/duplicate occurred. 3908 - 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. 3909 This means that modern browsers will not execute plugins or JavaScript on the content 3910 any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also 3911 - 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. 3912 This means that more restrictive security settings will apply, such as blocking of 3913 JavaScript content by default. 3914 - 2012-08-14 Fixed bug#[8360](http://bugs.otrs.org/show_bug.cgi?id=8360) Cannot search for tickets by dynamic fields via SOAP. 3915 - 2012-08-14 Fixed bug#[8697](http://bugs.otrs.org/show_bug.cgi?id=8697) Time related restrictions in TicketSearch operator (GenericInterface) not working. 3916 - 2012-08-14 Fixed bug#[8685](http://bugs.otrs.org/show_bug.cgi?id=8685) - Cannot use address book / customer / spell check in phone / 3917 email if cookies are disabled. (partly fixed) 3918 - 2012-08-06 Fixed bug#[8682](http://bugs.otrs.org/show_bug.cgi?id=8682) - linking search conditions with && in 3919 Customersearch is not working since Update from 3.1.1 to 3.1.7. 3920 - 2012-08-06 Fixed bug#[8683](http://bugs.otrs.org/show_bug.cgi?id=8683) - Cannot create dynamic field if cookies are disabled. 3921 - 2012-08-06 Fixed bug#[8672](http://bugs.otrs.org/show_bug.cgi?id=8672) - Search Profile can't have an ampersand in the name via 3922 Toolbar module. 3923 - 2012-08-06 Fixed bug#[8619](http://bugs.otrs.org/show_bug.cgi?id=8619) - The UPGRADING file has incorrect patchlevel upgrade description. 3924 - 2012-08-03 Fixed bug#[6882](http://bugs.otrs.org/show_bug.cgi?id=6882) - Dummy field set first child to the very right in edit screen. 3925 - 2012-08-03 Fixed bug#[8680](http://bugs.otrs.org/show_bug.cgi?id=8680) - Bulk action fails if cookies are disabled. 3926 3927# 3.1.8 2012-08-07 3928 - 2012-08-02 Updated Greek translation file, thanks to Maistros Stelios! 3929 - 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 \< and \> signs. 3930 - 2012-07-31 Added config option for ticket permission in the escalation view. 3931 - 2012-07-31 Fixed bug#[8675](http://bugs.otrs.org/show_bug.cgi?id=8675) - Kernel::GenericInterface::Mapping doesn't provide a ConfigObject. 3932 - 2012-07-20 Fixed bug#[8660](http://bugs.otrs.org/show_bug.cgi?id=8660) - Duplicate DF X-Headers in PostMaster module. 3933 - 2012-07-17 Fixed bug#[8647](http://bugs.otrs.org/show_bug.cgi?id=8647) - otrs.GenerateStats.pl "-S" option does not function. 3934 - 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9. 3935 - 2012-07-11 Fixed bug#[8568](http://bugs.otrs.org/show_bug.cgi?id=8568) - IMAPTLS - More than one email at one cron run will not work. 3936 - 2012-07-05 Added bug#[8627](http://bugs.otrs.org/show_bug.cgi?id=8627) - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses 3937 to queues, thanks to Oliver Skibbe @ CIPHRON GmbH. 3938 - 2012-07-04 Fixed bug#[8607](http://bugs.otrs.org/show_bug.cgi?id=8607) - otrs service fails in 3.1.7 on SUSE linux. 3939 - 2012-07-02 Increased cache TTL of some core modules to improve performance. 3940 - 2012-07-01 Fixed bug#[8620](http://bugs.otrs.org/show_bug.cgi?id=8620) - Using a default queue in the customer interface causes database 3941 error on PostgresSQL if ACLs are used. 3942 - 2012-06-29 Fixed bug#[8618](http://bugs.otrs.org/show_bug.cgi?id=8618) - Inform and Involved Agents select boxes can not be resizable. 3943 - 2012-06-27 Fixed bug#[8558](http://bugs.otrs.org/show_bug.cgi?id=8558) - GenericInterface: response isn't valid UTF-8 content. 3944 - 2012-06-27 Added bug#[7039](http://bugs.otrs.org/show_bug.cgi?id=7039) - bin/otrs.AddService.pl script to add services from the command 3945 line. 3946 - 2012-06-26 Made display of pending time consistent with escalation time display. 3947 - 2012-06-22 Fixed bug#[8230](http://bugs.otrs.org/show_bug.cgi?id=8230) - Invalid Challenge Token when creating ticket out of hyperlinks. 3948 3949# 3.1.7 2012-06-26 3950 - 2012-06-18 Fixed bug#[8593](http://bugs.otrs.org/show_bug.cgi?id=8593) - Wrong description for 'Agent Notifications' on Admin interface. 3951 - 2012-06-18 Fixed bug#[8587](http://bugs.otrs.org/show_bug.cgi?id=8587) - Typo in French translation. 3952 - 2012-06-15 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Broken Content-Type in forwarded attachments. 3953 - 2012-06-15 Fixed bug#[8583](http://bugs.otrs.org/show_bug.cgi?id=8583) - Unneeded complexity and performance degradation creating Service 3954 Lists (Replacement for bug fix 7947). 3955 - 2012-06-15 Fixed bug#[8580](http://bugs.otrs.org/show_bug.cgi?id=8580) - SQL warnings for CustomerCompanyGet on some database backends. 3956 - 2012-06-14 Fixed bug#[8251](http://bugs.otrs.org/show_bug.cgi?id=8251) - Defect handling of invalid Queues in AJAX refresh. 3957 - 2012-06-14 Fixed bug#[8574](http://bugs.otrs.org/show_bug.cgi?id=8574) - Perl special variable $/ is changed and never restored. 3958 - 2012-06-14 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized (follow-up fix). 3959 - 2012-06-12 Fixed bug#[8575](http://bugs.otrs.org/show_bug.cgi?id=8575) - Assignment of users does not work for responsible or owner permission 3960 in AgentTicketPhone. 3961 - 2012-06-12 Updated Hungarian translation, thanks to Németh Csaba! 3962 - 2012-06-12 Updated Danish translation, thanks to Lars Jørgensen! 3963 - 2012-06-12 Fixed bug#[7872](http://bugs.otrs.org/show_bug.cgi?id=7872) - "Created" date in Large view is actually Last Updated date. 3964 - 2012-06-12 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Paste on a newly created ckeditor instance does not work on webkit based browsers. 3965 - 2012-06-11 Fixed bug#[8565](http://bugs.otrs.org/show_bug.cgi?id=8565) - Exportfile action from otrs.PackageManaget.pl is broken. 3966 - 2012-06-11 Fixed bug#[8458](http://bugs.otrs.org/show_bug.cgi?id=8458) - $OTRS\_SCHEDULER -a start missing from /etc/init.d/otrs after update. 3967 - 2012-06-11 Fixed bug#[8139](http://bugs.otrs.org/show_bug.cgi?id=8139) - SUSE RPM has no dependency on Date::Format perl 3968 module. 3969 - 2012-06-11 Fixed bug#[8544](http://bugs.otrs.org/show_bug.cgi?id=8544) - Hovering ticket title is still shortened. 3970 - 2012-06-07 Fixed bug#[8553](http://bugs.otrs.org/show_bug.cgi?id=8553) - Agent notifications can't be loaded from the database in some 3971 scenarios. 3972 - 2012-06-05 Fixed bug#[8383](http://bugs.otrs.org/show_bug.cgi?id=8383) - Email address in 'To' field is lost after second reload if address is not in customer database. 3973 - 2012-06-06 Fixed bug#[8549](http://bugs.otrs.org/show_bug.cgi?id=8549) - "Need User" warning in error log when creating a ticket for a 3974 customer not in DB. 3975 - 2012-06-05 Fixed bug#[8546](http://bugs.otrs.org/show_bug.cgi?id=8546) - LinkObject Type is not translated in ticket zoom. 3976 - 2012-06-04 Fixed bug#[7533](http://bugs.otrs.org/show_bug.cgi?id=7533) - SQL error if body contains only a picture. 3977 - 2012-06-04 Fixed bug#[2626](http://bugs.otrs.org/show_bug.cgi?id=2626) - Default Service does not work for "unknown" customers. 3978 You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers 3979 should also receive the default services. 3980 - 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas! 3981 - 2012-05-31 Fixed bug#[8481](http://bugs.otrs.org/show_bug.cgi?id=8481) - Dynamic Fields lost after ticket move to another queue (using quick 3982 move Dropdown). 3983 - 2012-05-31 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start using mod\_perl on Fedora 16. 3984 3985# 3.1.6 2012-06-05 3986 - 2012-05-30 Fixed bug#[8495](http://bugs.otrs.org/show_bug.cgi?id=8495) - Generic Agent TicketAction single value attributes should not let 3987 multiple selection. 3988 - 2012-05-30 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a colon (:). 3989 - 2012-05-30 Fixed bug#[7532](http://bugs.otrs.org/show_bug.cgi?id=7532) - 'Field is required' message should be removed in RTE if content is added. 3990 - 2012-05-30 Fixed bug#[8514](http://bugs.otrs.org/show_bug.cgi?id=8514) - Long words in description break rendering of SysConfig items. 3991 - 2012-05-30 Fixed bug#[8537](http://bugs.otrs.org/show_bug.cgi?id=8537) - DynamicField caching issue. 3992 - 2012-05-29 Fixed bug#[8482](http://bugs.otrs.org/show_bug.cgi?id=8482) - Responsible of a ticket without responsible permission. 3993 - 2012-05-29 Fixed bug#[8485](http://bugs.otrs.org/show_bug.cgi?id=8485) - CustomerUser validation fails in GI Ticket Operations if there is no 3994 ValidID in the mapping. 3995 - 2012-05-29 Fixed bug#[8529](http://bugs.otrs.org/show_bug.cgi?id=8529) - Fixed print to STDERR in ReferenceData.pm. 3996 - 2012-05-28 Fixed bug#[8427](http://bugs.otrs.org/show_bug.cgi?id=8427) - Dynamic Field Type Multiselect not shown in Notification (event). 3997 - 2012-05-27 Updated Norwegian translation, thanks to Lars Magnus Herland! 3998 - 2012-05-25 Fixed bug#[8189](http://bugs.otrs.org/show_bug.cgi?id=8189) - AgentTicketCompose: Pressing "Enter" will delete Attachment. 3999 - 2012-05-25 Fixed bug#[7844](http://bugs.otrs.org/show_bug.cgi?id=7844) - Escalation Event does not respect service calendar of ticket/queue. 4000 - 2012-05-25 Fixed bug#[8228](http://bugs.otrs.org/show_bug.cgi?id=8228) - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work. 4001 - 2012-05-25 Added template list to all output filter config to improve performance. 4002 - 2012-05-25 Fixed bug#[8519](http://bugs.otrs.org/show_bug.cgi?id=8519) - Kernel::System::TicketSearch-\>TicketSearch() doesn't properly handle 4003 array references in SortBy parameter 4004 - 2012-05-24 Fixed bug#[7512](http://bugs.otrs.org/show_bug.cgi?id=7512) - AJAX-reload of SMIME-fields did not work properly. 4005 - 2012-05-24 Fixed bug#[8518](http://bugs.otrs.org/show_bug.cgi?id=8518) - Crypt on multiple recipients error replaces Crypt selection. 4006 - 2012-05-22 Fixed bug#[8164](http://bugs.otrs.org/show_bug.cgi?id=8164) - Internal articles are visible within customer ticket overview. 4007 - 2012-05-22 Fixed bug#[8506](http://bugs.otrs.org/show_bug.cgi?id=8506) - Customer email link won't open in popup as expected. 4008 - 2012-05-20 Fixed bug#[7844](http://bugs.otrs.org/show_bug.cgi?id=7844) - Escalation Event does not respect service calendar of ticket/queue. 4009 - 2012-05-18 Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the 4010 system's current OpenSSL version. 4011 - 2012-05-17 Fixed bug#[8498](http://bugs.otrs.org/show_bug.cgi?id=8498) - OpenSSL 1.0.0 does not get the stored SMIME certificates when 4012 -CApath is used in the command. 4013 - 2012-05-16 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized. 4014 - 2012-05-15 Updated French translation, thanks to Romain Monnier! 4015 - 2012-05-11 Fixed bug#[8467](http://bugs.otrs.org/show_bug.cgi?id=8467) - Reply to an e-mail address with ' not possible. 4016 - 2012-05-11 Fixed bug#[8352](http://bugs.otrs.org/show_bug.cgi?id=8352) - Wrong substitution regex in HTMLUtils.pm-\>ToAscii. 4017 - 2012-05-11 Fixed bug#[8401](http://bugs.otrs.org/show_bug.cgi?id=8401) - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX 4018 Fields in Postmaster Filters. 4019 - 2012-05-11 Fixed bug#[5746](http://bugs.otrs.org/show_bug.cgi?id=5746) - Using PerlEx you have to restart IIS each time a setting is 4020 changed in SysConfig. 4021 - 2012-05-10 Fixed bug#[8452](http://bugs.otrs.org/show_bug.cgi?id=8452) - Dynamic Field Date/Time not working when server runs on UTC. 4022 4023# 3.1.5 2012-05-15 4024 - 2012-05-09 Fixed bug#[8466](http://bugs.otrs.org/show_bug.cgi?id=8466) - On Win32 GenericInterface does not return results properly. 4025 - 2012-05-08 Fixed bug#[8465](http://bugs.otrs.org/show_bug.cgi?id=8465) - Can't create cache for web service debug log on win32 platforms. 4026 - 2012-05-08 Fixed bug#[7919](http://bugs.otrs.org/show_bug.cgi?id=7919) - Translation of ticket states in CSV Export of CustomerTicketSearch. 4027 - 2012-05-08 Fixed bug#[8461](http://bugs.otrs.org/show_bug.cgi?id=8461) - CustomerTicketSearch doesn't use ticket ACL rules. 4028 - 2012-05-04 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly (follow-up fix). 4029 - 2012-05-04 Fixed bug#[2452](http://bugs.otrs.org/show_bug.cgi?id=2452) - SMIME encoded E-Mails are not decrypted properly by OTRS (follow-up fix). 4030 - 2012-05-03 Fixed bug#[8446](http://bugs.otrs.org/show_bug.cgi?id=8446) - Dynamic Field type TextArea missing \> 3800 characters validation. 4031 - 2012-05-02 Fixed bug#[8447](http://bugs.otrs.org/show_bug.cgi?id=8447) - Checkbox Dynamic Field is wrong calculated in statistics. 4032 - 2012-05-02 Fixed bug#[8328](http://bugs.otrs.org/show_bug.cgi?id=8328) - Statistic containing restriction on dynamic field ignores the 4033 restriction. 4034 - 2012-05-01 Fixed bug#[8439](http://bugs.otrs.org/show_bug.cgi?id=8439) - AgentTicketForward: ticket not unlocked after 4035 selecting a close state. 4036 - 2012-04-27 Fixed bug#[7168](http://bugs.otrs.org/show_bug.cgi?id=7168) - Ticket Overview Control Row can only be one line high. 4037 - 2012-04-26 Fixed bug#[8437](http://bugs.otrs.org/show_bug.cgi?id=8437) - Dynamic Field order duplicated when change the order of a field. 4038 - 2012-04-26 Fixed bug#[8409](http://bugs.otrs.org/show_bug.cgi?id=8409) - Deselecting 'select all' in queue view does not work. 4039 - 2012-04-26 Updated Hungarian translation, thanks to Csaba Nemeth! 4040 - 2012-04-26 Fixed bug#[8424](http://bugs.otrs.org/show_bug.cgi?id=8424) - Ticket articles of large tickets cannot be opened. 4041 - 2012-04-25 Added possibility to specify a cache type for selective cache cleaning 4042 in bin/otrs.DeleteCache. 4043 - 2012-04-24 Added possibility to define ACL rules by user role. 4044 - 2012-04-24 Fixed bug#[8415](http://bugs.otrs.org/show_bug.cgi?id=8415) - Setting Ticket::Responsible ignored by AgentTicketActionCommon. 4045 - 2012-04-24 Fixed bug#[8288](http://bugs.otrs.org/show_bug.cgi?id=8288) - Autocomplete search results show up in Times font when using Internet Explorer. 4046 - 2012-04-24 Fixed bug#[8414](http://bugs.otrs.org/show_bug.cgi?id=8414) - ACL for AgentTicketCustomer in AgentTicketZoom doesn't affect 4047 CustomerID link in ticket information. 4048 - 2012-04-24 Updated CKEditor to version 3.6.3. 4049 - 2012-04-23 Fixed bug#[8369](http://bugs.otrs.org/show_bug.cgi?id=8369) - Wrong handling of Ticket ACL in AJAX Updates. 4050 4051# 3.1.4 2012-04-24 4052 - 2012-04-15 Fixed bug#[8284](http://bugs.otrs.org/show_bug.cgi?id=8284) - The text "Cc: (xx@mail.com) added database email!" is confusing. 4053 - 2012-04-16 Fixed bug#[8392](http://bugs.otrs.org/show_bug.cgi?id=8392) - DynamicFieldAdd returns wrong value. 4054 - 2012-04-16 Fixed bug#[8387](http://bugs.otrs.org/show_bug.cgi?id=8387) - UseSyncBackend configuration does not conform to OTRS style. 4055 - 2012-04-16 Fixed bug#[8367](http://bugs.otrs.org/show_bug.cgi?id=8367) - Customer entry not marked as mandatory. 4056 - 2012-04-13 Fixed uninitialized value problem in Kernel/Output/HTML/Layout.pm. 4057 - 2012-04-06 Fixed bug#[8348](http://bugs.otrs.org/show_bug.cgi?id=8348) - Wrong pop-up close behavior when no URL is given 4058 and SessionUseCookie is set to No. 4059 - 2012-04-06 Fixed bug#[8346](http://bugs.otrs.org/show_bug.cgi?id=8346) - Incoming phone calls trigger NewTicket 4060 notification, even for existing tickets. 4061 - 2012-04-06 Fixed bug#[8353](http://bugs.otrs.org/show_bug.cgi?id=8353) - Small typo in print CSS. 4062 - 2012-04-06 Fixed bug#[8370](http://bugs.otrs.org/show_bug.cgi?id=8370) - AgentTicketForward does not set pending date for pending states. 4063 - 2012-04-05 Fixed bug#[8368](http://bugs.otrs.org/show_bug.cgi?id=8368) - Personal queues update is not reflected in UI. 4064 - 2012-04-03 Fixed bug#[8363](http://bugs.otrs.org/show_bug.cgi?id=8363) - SOAP Transport can't send a value '0'. 4065 - 2012-04-02 Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt! 4066 - 2012-04-02 Updated Italian translation, thanks to Massimo Bianchi! 4067 - 2012-03-30 Fixed bug#[8356](http://bugs.otrs.org/show_bug.cgi?id=8356) - ACLs for DynamicFields does not work on AgentTicketSearch. 4068 - 2012-03-30 Added new config feature to limit the number of 'From' entries in 4069 AgentTicketPhone to 1 (optional). Use the setting 4070 'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this. 4071 - 2012-03-29 Fixed uninitialized value error in Kernel/System/Log.pm. 4072 - 2012-03-29 Added caching for DynamicFieldValue entries to improve system performance. 4073 - 2012-03-29 Fixed bug#[8336](http://bugs.otrs.org/show_bug.cgi?id=8336) - otrs.ExportStatsToOPM.pl broken. 4074 - 2012-03-29 Fixed bug#[8349](http://bugs.otrs.org/show_bug.cgi?id=8349) - Caching breaks Admin frontend. 4075 - 2012-03-26 Improved performance on MySQL databases by removing useless LOWER statements. 4076 - 2012-03-26 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly. 4077 - 2012-03-23 Disabled error message in RemoveSessionID(). 4078 - 2012-03-23 Repaired broken cache handling in DynamicFieldList(). 4079 4080# 3.1.3 2012-03-29 4081 - 2012-03-27 Fixed bug#[8343](http://bugs.otrs.org/show_bug.cgi?id=8343) - Configuration of additional modules can be lost during upgrade. 4082 - 2012-03-22 Renamed form id in AgentLinkObject.dtl to make sure it doesn't interfere with wrong CSS 4083 - 2012-03-22 Updated Portugese translation, thanks to Rui Francisco! 4084 - 2012-03-21 Fixed bug#[8333](http://bugs.otrs.org/show_bug.cgi?id=8333) - Type option '-' should not be available in 4085 ActionTicketCommon screens. 4086 - 2012-03-20 Fixed bug#[8331](http://bugs.otrs.org/show_bug.cgi?id=8331) - Unable to delete ticket with \> 1000 articles 4087 on Oracle database. 4088 - 2012-03-20 Fixed bug#[8335](http://bugs.otrs.org/show_bug.cgi?id=8335) - Cache keys are not always properly constructed. 4089 - 2012-03-20 Dynamic fields and associated values can now be deleted in the admin area. 4090 - 2012-03-20 Do not show the empty item in dynamic field search fields. 4091 - 2012-03-19 Fixed an issue where DBUpdate-to-3.1.pl would die because 4092 of certain free text or free time configuration settings. 4093 - 2012-03-19 Fixed bug#[8334](http://bugs.otrs.org/show_bug.cgi?id=8334) migration fails if FreeTime fields are not in use. 4094 - 2012-03-18 Added internal cache to Kernel/System/Lock.pm to improve performance. 4095 - 2012-03-18 Added internal cache to Kernel/System/Salutation.pm to improve performance. 4096 - 2012-03-18 Added internal cache to Kernel/System/Type.pm to improve performance. 4097 - 2012-03-18 Added internal cache to Kernel/System/Valid.pm to improve performance. 4098 - 2012-03-18 Added internal cache to Kernel/System/Queue.pm to improve performance. 4099 - 2012-03-18 Added internal cache to Kernel/System/State.pm to improve performance. 4100 - 2012-03-18 Added internal cache to Kernel/System/Priority.pm to improve performance. 4101 - 2012-03-18 Improved performance of Kernel/Modules/AdminPackageManager. 4102 - 2012-03-18 Improved performance of Kernel/System/Package.pm. 4103 - 2012-03-17 Improved performance by using SlaveDB in Dashboard if it is configured. 4104 - 2012-03-17 Improved performance by using Digest::SHA if it is available. 4105 - 2012-03-16 Added cache to Kernel/System/XML.pm to improve performance. 4106 - 2012-03-16 Added cache to Kernel/System/Package.pm to improve performance. 4107 - 2012-03-15 Fixed bug#[8320](http://bugs.otrs.org/show_bug.cgi?id=8320) - IMAP FLAGS (\Seen \Recent) are appended to article body 4108 by upgrading bundled Net::IMAP::Simple to version 1.2030. 4109 - 2012-03-14 Added internal cache to user preferences backend to improve performance. 4110 - 2012-03-14 Added internal cache to customer user preferences backend to improve performance. 4111 - 2012-03-14 Added internal cache to queue preferences backend to improve performance. 4112 - 2012-03-14 Added internal cache to service preferences backend to improve performance. 4113 - 2012-03-14 Added internal cache to sla preferences backend to improve performance. 4114 - 2012-03-09 Fixed bug#[8286](http://bugs.otrs.org/show_bug.cgi?id=8286) - Adressbook forgets selected entries. 4115 - 2012-03-07 Fixed bug#[8297](http://bugs.otrs.org/show_bug.cgi?id=8297) - Selectbox for new owner causes ajax update 4116 on every change made via keyboard. 4117 - 2012-03-07 Updated Catalan translation, thanks to Antionio Linde! 4118 - 2012-03-05 Fixed bug#[7545](http://bugs.otrs.org/show_bug.cgi?id=7545) - AgentTicketBounce lacks permission checks. 4119 4120# 3.1.2 2012-03-06 4121 - 2012-03-01 Fixed bug#[8282](http://bugs.otrs.org/show_bug.cgi?id=8282) - Dropdown and Multiselect Dynamic Fields without Possible values 4122 causes errors with LayoutObject BuildSelection function. 4123 - 2012-03-01 Fixed bug#[8277](http://bugs.otrs.org/show_bug.cgi?id=8277) - DynamicField Values not deleted when ticket is deleted. 4124 - 2012-02-28 Fixed bug#[8274](http://bugs.otrs.org/show_bug.cgi?id=8274) - Dynamic Fields ACLs does not work correctly at Ticket Split. 4125 - 2012-02-28 Improved #[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - Fixed handling of special characters (, ), &, - within statistics. 4126 - 2012-02-27 Fixed bug#[8255](http://bugs.otrs.org/show_bug.cgi?id=8255) - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition. 4127 - 2012-02-25 Fixed bug#[8258](http://bugs.otrs.org/show_bug.cgi?id=8258) - DynamicField date value is reset to NULL. 4128 - 2012-02-23 Fixed bug#[8214](http://bugs.otrs.org/show_bug.cgi?id=8214) - OTRS Init script on Red Hat / SUSE fails to check scheduler. 4129 - 2012-02-23 Fixed bug#[8227](http://bugs.otrs.org/show_bug.cgi?id=8227) - LDAP user syncronisation doesn't work. 4130 - 2012-02-23 Fixed bug#[8235](http://bugs.otrs.org/show_bug.cgi?id=8235) - Searching on DynamicFields, results are lost on next page. 4131 - 2012-02-21 Fixed bug#[8252](http://bugs.otrs.org/show_bug.cgi?id=8252) - Small typo in German translation of AgentTicketZoom. 4132 - 2012-02-16 Fixed bug#[8226](http://bugs.otrs.org/show_bug.cgi?id=8226) - Problem with Customized DynamicFields in TicketOverviewSmall. 4133 - 2012-02-16 Fixed bug#[8233](http://bugs.otrs.org/show_bug.cgi?id=8233) - DB error migrating stats on Oracle. 4134 - 2012-02-14 Fixed bug#[8224](http://bugs.otrs.org/show_bug.cgi?id=8224) - Admin Responses screen does not allow to filter responses. 4135 - 2012-02-14 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type. 4136 Follow-up fix. 4137 - 2012-02-14 Fixed bug#[8140](http://bugs.otrs.org/show_bug.cgi?id=8140) - Shortcut for creating new e-mail ticket doesn't work. 4138 The hotkey for "new email ticket" was changed from e to m to avoid a collision. 4139 - 2012-02-14 Fixed bug#[8144](http://bugs.otrs.org/show_bug.cgi?id=8144) - Typo and improved logging in GenericAgent.pm. 4140 - 2012-02-14 Fixed bug#[8183](http://bugs.otrs.org/show_bug.cgi?id=8183) - Canceling AgentTicketCompose on an unlocked ticket generates 4141 ChallengeToken error. 4142 - 2012-02-13 Fixed bug#[8219](http://bugs.otrs.org/show_bug.cgi?id=8219) - TicketCreate and TicketUpdate GI ticket operations requires a valid 4143 CustomerUser. 4144 - 2012-02-13 Fixed bug#[8201](http://bugs.otrs.org/show_bug.cgi?id=8201) - Popup in browser always open on leftmost display when using 4145 dual monitor setup. 4146 - 2012-02-13 Fixed bug#[8202](http://bugs.otrs.org/show_bug.cgi?id=8202) - Kernel::System::JSON-\>Decode() dies when providing malformed JSON. 4147 - 2012-02-13 Fixed bug#[8211](http://bugs.otrs.org/show_bug.cgi?id=8211) - Typos in Labels: DYNAMICFILED. 4148 - 2012-02-09 Fixed bug#[7109](http://bugs.otrs.org/show_bug.cgi?id=7109) - Statistics error when PDF support is not active. 4149 4150# 3.1.1 2012-02-14 4151 - 2012-02-09 Fixed bug#[8184](http://bugs.otrs.org/show_bug.cgi?id=8184) - Uninstall and upgrade fails if file in package can't be removed. 4152 - 2012-02-09 Fixed bug#[8199](http://bugs.otrs.org/show_bug.cgi?id=8199) - Linked tickets open only in tabs. 4153 - 2012-02-03 Fixed bug#[8148](http://bugs.otrs.org/show_bug.cgi?id=8148) - Wrong presentation of queue structure in CustomerTicketMessage. 4154 - 2012-02-03 Fixed bug#[8137](http://bugs.otrs.org/show_bug.cgi?id=8137) - Issues with Owner list refresh when selecting a new Owner. 4155 - 2012-02-03 Fixed bug#[8180](http://bugs.otrs.org/show_bug.cgi?id=8180) - bin/otrs.LoaderCache.pl exit code is wrong. 4156 4157# 3.1.0 rc1 2012-02-07 4158 - 2012-02-03 Fixed bug#[8171](http://bugs.otrs.org/show_bug.cgi?id=8171) - Table rows have different heights. 4159 - 2012-02-02 Fixed bug#[7937](http://bugs.otrs.org/show_bug.cgi?id=7937) - HTMLUtils.pm ignore to much of e-mail source code. 4160 - 2012-02-02 Fixed bug#[7972](http://bugs.otrs.org/show_bug.cgi?id=7972) - Some mails may not present HTML part when using rich viewing. 4161 - 2012-02-02 Fixed bug#[8179](http://bugs.otrs.org/show_bug.cgi?id=8179) - DynamicField backend DateTime renders timestamps with seconds. 4162 - 2012-01-31 Fixed bug#[8163](http://bugs.otrs.org/show_bug.cgi?id=8163) - Ticket / Article title can't be copied if value is too long. 4163 - 2012-01-31 Fixed bug#[8161](http://bugs.otrs.org/show_bug.cgi?id=8161) - History hover broken - missing title attribute. 4164 - 2012-01-30 Fixed bug#[8147](http://bugs.otrs.org/show_bug.cgi?id=8147) - Possible values for queues not being considered in ACLs. 4165 - 2012-01-30 Fixed bug#[8021](http://bugs.otrs.org/show_bug.cgi?id=8021) - Creating new Dynamic Field is not adding the field name 4166 to the X-OTRS header lists configuration for the PostMaster filters. 4167 - 2012-01-27 Fixed bug#[8145](http://bugs.otrs.org/show_bug.cgi?id=8145) - TicketFreeTime entries in search profiles don't get updated. 4168 - 2012-01-27 Fixed bug#[2820](http://bugs.otrs.org/show_bug.cgi?id=2820) - Wide character in Syslog message causes Perl crash on utf8 systems. 4169 4170# 3.1.0 beta5 2012-01-31 4171 - 2012-01-25 Fixed bug#[7890](http://bugs.otrs.org/show_bug.cgi?id=7890) - Changed wording of config setting for RFC 5321 compliance. 4172 - 2012-01-24 Fixed bug#[8068](http://bugs.otrs.org/show_bug.cgi?id=8068) - Corrected field & DynamicField preselection on TicketSplit. 4173 - 2012-01-24 Fixed bug#[8115](http://bugs.otrs.org/show_bug.cgi?id=8115) - Richtext editor not show in customer interface after switching 4174 to Catalan frontend language. 4175 - 2012-01-23 Fixed bug#[7994](http://bugs.otrs.org/show_bug.cgi?id=7994) - ACL: action-restrictions not possible for all ticket actions. 4176 - 2012-01-23 Fixed bug#[7984](http://bugs.otrs.org/show_bug.cgi?id=7984) - Unable to select the output format of statistics. 4177 - 2012-01-23 Fixed bug#[8136](http://bugs.otrs.org/show_bug.cgi?id=8136) - Browser Time Detection and time zone UTC generates warning in 4178 web server error log. 4179 - 2012-01-23 Fixed bug#[8132](http://bugs.otrs.org/show_bug.cgi?id=8132) - Browser version message misleading when 'compatibility mode' 4180 is enabled in Internet Explorer. 4181 - 2012-01-23 Fixed bug#[7916](http://bugs.otrs.org/show_bug.cgi?id=7916) - Address Book doesn't work correctly. 4182 - 2012-01-23 Fixed bug#[8019](http://bugs.otrs.org/show_bug.cgi?id=8019) - Ticket customer info widget has unneeded scroll bars. 4183 - 2012-01-23 Fixed bug#[8066](http://bugs.otrs.org/show_bug.cgi?id=8066) - TicketAcl with empy possible List for DynamicFields crashes. 4184 - 2012-01-20 Fixed bug#[7495](http://bugs.otrs.org/show_bug.cgi?id=7495) - Cursor stands still in editor in IE 9. 4185 - 2012-01-20 Fixed bug#[8129](http://bugs.otrs.org/show_bug.cgi?id=8129) - Ticket Unwatch may lead to errorscreen. 4186 - 2012-01-20 Updated Finnish translation file, thanks to Mikko Hynninen! 4187 - 2012-01-17 Fixed bug#[8117](http://bugs.otrs.org/show_bug.cgi?id=8117) - Can't create ticket for newly created customer user. 4188 - 2012-01-16 Fixed bug#[8094](http://bugs.otrs.org/show_bug.cgi?id=8094) - Typo In Ticket.pm. 4189 - 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm. 4190 4191# 3.1.0 beta4 2012-01-17 4192 - 2012-01-12 Fixed bug#[8107](http://bugs.otrs.org/show_bug.cgi?id=8107) - Ticket state is not set as default on ticket edit screens. 4193 - 2012-01-12 Fixed bug#[8105](http://bugs.otrs.org/show_bug.cgi?id=8105) - Changing Priority does not update all relevant SysConfig fields. 4194 - 2012-01-11 Dramatically improved HTML rendering performance for pages with a large 4195 amount of data, thanks to Stefan Bedorf! 4196 - 2012-01-11 Fixed bug#[8103](http://bugs.otrs.org/show_bug.cgi?id=8103) - Edit screens does not get Dynamic Field values from selected ticket. 4197 - 2012-01-11 Fixed bug#[8070](http://bugs.otrs.org/show_bug.cgi?id=8070) - Configured year ranges do not apply for date DynamicFields. 4198 - 2012-01-11 Updated CPAN module YAML to version 0.78. 4199 - 2012-01-11 Updated CPAN module Net::IMAP::Simple to version 1.20271. 4200 - 2012-01-11 Updated CPAN module LWP::UserAgent to version 6.03. 4201 - 2012-01-11 Updated CPAN module Digest::SHA::PurePerl to version 5.70. 4202 - 2012-01-11 Updated CPAN module CGI to version 3.59. 4203 - 2012-01-10 Fixed bug#[8095](http://bugs.otrs.org/show_bug.cgi?id=8095) - Dashboard ticket list does not support DynamicFields. 4204 - 2012-01-10 Ticket search and ticket link should require at least one search parameter. 4205 - 2012-01-09 Improved consistency of ChallengeToken checks in the agent and admin interface. 4206 - 2012-01-03 Updated Serbian translation, thanks to Milorad Jovanovic! 4207 - 2011-12-23 Fixed bug#[8052](http://bugs.otrs.org/show_bug.cgi?id=8052) - ACLs code is called even when there is no defined ACL or ACL module. 4208 - 2011-12-23 Fixed bug#[8037](http://bugs.otrs.org/show_bug.cgi?id=8037) - Registration screen in web installer produces HTTP 500 error. 4209 - 2011-12-22 Fixed bug#[7947](http://bugs.otrs.org/show_bug.cgi?id=7947) - Service list can be made useless with simple ACL and/or disabling 4210 services. 4211 - 2011-12-22 Fixed bug#[8049](http://bugs.otrs.org/show_bug.cgi?id=8049) - TicketFreeText X-headers should not exist on new installations. 4212 - 2011-12-22 Fixed bug#[8043](http://bugs.otrs.org/show_bug.cgi?id=8043) - TicketSplit does not use default ACLs from parent. 4213 - 2011-12-21 Fixed bug#[8044](http://bugs.otrs.org/show_bug.cgi?id=8044) - TicketACL does not get dynamic fields as ticket attributes always. 4214 - 2011-12-21 Fixed bug#[8039](http://bugs.otrs.org/show_bug.cgi?id=8039) - SysConfig writes files in a non-atomic way. 4215 - 2011-12-20 Fixed bug#[4239](http://bugs.otrs.org/show_bug.cgi?id=4239) - Include ticket number in toolbar fulltext search. 4216 - 2011-12-20 Fixed bug#[7955](http://bugs.otrs.org/show_bug.cgi?id=7955) - Customer identity is not displayed on Customer Interface. 4217 - 2011-12-20 Fixed bug#[8035](http://bugs.otrs.org/show_bug.cgi?id=8035) - SOAP interface does not allow to create/update 4218 CustomerCompany records. 4219 - 2011-12-20 Fixed bug#[8027](http://bugs.otrs.org/show_bug.cgi?id=8027) - Duplicated slash in cache subdirectory names. 4220 - 2011-12-20 Make sure the customer is being returned to ticket search result after using 4221 'back' link from a ticket he has reached from the search result page. 4222 - 2011-12-19 Fixed bug#[7666](http://bugs.otrs.org/show_bug.cgi?id=7666) - Queue Preferences potentially slow. 4223 - 2011-12-19 Updated Polish translation file, thanks to Pawel! 4224 - 2011-12-16 Fixed Lithuanian language file encoding. 4225 - 2011-12-16 Added OTRS 2.4-style article colors to the article list in AgentTicketZoom. 4226 This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it. 4227 4228# 3.1.0 beta3 2011-12-20 4229 - 2011-12-15 Fixed bug#[8012](http://bugs.otrs.org/show_bug.cgi?id=8012) - Confusing dashboard filter names. 4230 - 2011-12-14 Fixed bug#[8000](http://bugs.otrs.org/show_bug.cgi?id=8000) - Queues are translated if are displayed in list-style. 4231 - 2011-12-13 Added feature bug#[7893](http://bugs.otrs.org/show_bug.cgi?id=7893) - Customer Info in TicketZoom can now also list open tickets 4232 based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well. 4233 - 2011-12-13 Fixed bug#[8020](http://bugs.otrs.org/show_bug.cgi?id=8020) - Queue list in new move window has the current queue enabled. 4234 - 2011-12-13 Fixed bug#[8017](http://bugs.otrs.org/show_bug.cgi?id=8017) - After first AJAXUpdate call, MultiSelect DynamicFields gets empty. 4235 - 2011-12-13 Fixed bug#[7999](http://bugs.otrs.org/show_bug.cgi?id=7999) - Uncheck all services for a customer doesn't work. 4236 - 2011-12-13 Fixed bug#[7005](http://bugs.otrs.org/show_bug.cgi?id=7005) - JavaScript Init function is executed more than once in TicketZoom. 4237 - 2011-12-13 Fixed bug#[7020](http://bugs.otrs.org/show_bug.cgi?id=7020) - Error in MySQL Syntax when CustomerID contains special characters. 4238 - 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails. 4239 - 2011-12-12 Fixed bug#[8009](http://bugs.otrs.org/show_bug.cgi?id=8009) - Statistic overview does not show the statistic object name 4240 for static statistics. 4241 - 2011-12-12 Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the 4242 dynamic field values for performance reasons. If you need them, pass DynamicFields =\> 1. 4243 - 2011-12-09 Fixed bug#[7014](http://bugs.otrs.org/show_bug.cgi?id=7014) - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax. 4244 - 2011-12-09 Removed compatibility modules AgentTicketMailbox and CustomerZoom 4245 (these only performed redirects to newer screens). 4246 - 2011-12-09 Fixed bug#[7997](http://bugs.otrs.org/show_bug.cgi?id=7997) - Fetching mail via AdminMailAccount does not work. 4247 - 2011-12-09 Fixed bug#[7991](http://bugs.otrs.org/show_bug.cgi?id=7991) - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany 4248 screen. 4249 - 2011-12-09 Fixed bug#[7995](http://bugs.otrs.org/show_bug.cgi?id=7995) - Previous owner is missing in AgentTicketMove. 4250 - 2011-12-09 Updated Japanese Translation, thanks to Kaoru Hayama! 4251 - 2011-12-08 A bug related to oracle made database updates necessary ON ALL PLATFORMS when upgrading from beta1 or beta2. 4252 Please see the UPGRADING file for details. 4253 - 2011-12-07 Fixed bug#[7959](http://bugs.otrs.org/show_bug.cgi?id=7959) - Problem when entering a customer in the autocomplete field in AgentTicketPhone. 4254 - 2011-12-07 Fixed bug#[7976](http://bugs.otrs.org/show_bug.cgi?id=7976) - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table. 4255 - 2011-12-06 Fixed bug#[7981](http://bugs.otrs.org/show_bug.cgi?id=7981) - Stats sum on X axis does not display total if the total is zero. 4256 - 2011-12-06 Fixed bug#[4740](http://bugs.otrs.org/show_bug.cgi?id=4740) - HTTP header in Redirect is not syntactically correct. 4257 - 2011-12-06 Fixed bug#[5253](http://bugs.otrs.org/show_bug.cgi?id=5253) - User preferences are updated when displaying an overview. 4258 - 2011-12-05 Fixed bug#[5356](http://bugs.otrs.org/show_bug.cgi?id=5356) - TicketFreeText (now Dynamic Fields) containing domain name - causes 4259 Agent interface issues 4260 - 2011-12-05 Fixed bug#[3334](http://bugs.otrs.org/show_bug.cgi?id=3334) - FreeFields (now Dynamic Fields) with content "0" aren't displayed 4261 within TicketZoom view 4262 - 2011-12-05 Fixed bug#[4032](http://bugs.otrs.org/show_bug.cgi?id=4032) - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work 4263 for AgentTicketForward 4264 - 2011-12-05 Fixed bug#[7923](http://bugs.otrs.org/show_bug.cgi?id=7923) - Free field value not correctly migrated error on DBUpdate-to-3.1.pl. 4265 - 2011-12-05 Fixed bug#[7975](http://bugs.otrs.org/show_bug.cgi?id=7975) - Wrong Type parameter is sent on Dynamic Fields ACLs. 4266 - 2011-12-05 Fixed bug#[7968](http://bugs.otrs.org/show_bug.cgi?id=7968) - DynamicField empty value "-" disappears on AJAX reload. 4267 - 2011-12-05 Fixed bug#[3544](http://bugs.otrs.org/show_bug.cgi?id=3544) - Don't show link to AgentTicketCustomer if agent does not have 4268 permissions. 4269 - 2011-12-05 Fixed bug#[7900](http://bugs.otrs.org/show_bug.cgi?id=7900) - DefaultQueue does not preselect queue in CustomerTicketMessage. 4270 - 2011-12-05 Fixed bug#[7184](http://bugs.otrs.org/show_bug.cgi?id=7184) - Service catalog is not useable with sophisticated amount of entries. 4271 - 2011-12-05 Fixed bug#[7864](http://bugs.otrs.org/show_bug.cgi?id=7864) - Inconsequent wrapping of text causes ugly notifications. 4272 - 2011-12-05 Fixed bug#[7967](http://bugs.otrs.org/show_bug.cgi?id=7967) - Misleading comment on DF Dropdown setup. 4273 - 2011-12-05 Fixed bug#[7966](http://bugs.otrs.org/show_bug.cgi?id=7966) - Little german translation enhancement. 4274 - 2011-12-02 Fixed bug#[5437](http://bugs.otrs.org/show_bug.cgi?id=5437) - Reload of TicketFreeTexFields (now DynamicFields) (for ACL). 4275 - 2011-12-02 Fixed bug#[7056](http://bugs.otrs.org/show_bug.cgi?id=7056) - AgentTicketMove.pm does not handle TicketFreeText 4276 (now DynamicFields) correctly. 4277 - 2011-12-02 Fixed bug#[7442](http://bugs.otrs.org/show_bug.cgi?id=7442) - Dashboard permission check for multiple Groups only 4278 tests first group. 4279 - 2011-12-02 Fixed bug#[4548](http://bugs.otrs.org/show_bug.cgi?id=4548) - 'Ajax overwrites OnChange' in BuildSelection(). 4280 4281# 3.1.0 beta2 2011-12-06 4282 - 2011-11-30 Fixed bug#[6715](http://bugs.otrs.org/show_bug.cgi?id=6715) - Setting CustomerID with otrs.AddCustomerUser.pl. 4283 - 2011-11-29 Fixed bug#[7719](http://bugs.otrs.org/show_bug.cgi?id=7719) - Agent login page does not offer user to save password 4284 with Firefox browser. 4285 - 2011-11-29 Fixed bug#[4957](http://bugs.otrs.org/show_bug.cgi?id=4957) - Password Change dialog misses "Current Password" option. 4286 - 2011-11-29 Show Article Creator in article view, similar to Idea#378. 4287 - 2011-11-28 Updated CPAN module Apache::DBI to version 1.11. 4288 - 2011-11-28 Updated CPAN module Mozilla::CA to version 20111025. 4289 - 2011-11-26 Added ReferenceData object that provides ISO-3166 country codes. 4290 Could be extend to contain other data later. 4291 - 2011-11-23 Fixed bug#[7926](http://bugs.otrs.org/show_bug.cgi?id=7926) - AJAX refresh does not work on some fields. 4292 - 2011-11-24 Fixed bug#[7931](http://bugs.otrs.org/show_bug.cgi?id=7931) - Operations and Invokers can't be deleted from web service if the 4293 Controller is not present or not registered. 4294 - 2011-11-23 Fixed bug#[7921](http://bugs.otrs.org/show_bug.cgi?id=7921) - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL Server 4295 generates errors. 4296 - 2011-11-23 Added Idea#378 - Show ticket creator in zoom view. 4297 - 2011-11-23 Fixed bug#[6139](http://bugs.otrs.org/show_bug.cgi?id=6139) - Hide current queue in queue move dialog in AgentTicketZoom. 4298 - 2011-11-23 Fixed bug#[6365](http://bugs.otrs.org/show_bug.cgi?id=6365) - AdminMailAccount Queue field should be hidden or disabled if Dispatching 4299 is set to 'By Mail'. 4300 - 2011-11-23 Fixed bug#[7930](http://bugs.otrs.org/show_bug.cgi?id=7930) - Depreciation warnings in error log when running OTRS on 4301 Perl 5.14. 4302 - 2011-11-21 Fixed bug#[7914](http://bugs.otrs.org/show_bug.cgi?id=7914) - DynamicField value Storage on AgentTicketActionCommon.pm and 4303 AgentTicketPhoneCommon.pm. 4304 - 2011-11-21 Fixed bug#[7923](http://bugs.otrs.org/show_bug.cgi?id=7923) - Free field value not correctly migrated error on DBUpdate-to-3.1.pl. 4305 - 2011-11-21 Fixed bug#[3804](http://bugs.otrs.org/show_bug.cgi?id=3804) - Stats in Bar or Pie chart formats don't display non- 4306 ascii characters correctly. 4307 - 2011-11-21 Fixed bug#[7920](http://bugs.otrs.org/show_bug.cgi?id=7920) - New ACL mechanism does not update Ticket{StateType} when a State 4308 or StateID is given. 4309 - 2011-11-21 Use the secure attribute to restrict cookies to HTTPS if it is used. 4310 - 2011-11-21 Fixed bug#[7909](http://bugs.otrs.org/show_bug.cgi?id=7909) - Errors should be logged in web server error log only. 4311 - 2011-11-21 Added feature to drag and drop/copy and paste images to richtext editor in firefox (base64 encoded). 4312 - 2011-11-19 Fixed bug#[7917](http://bugs.otrs.org/show_bug.cgi?id=7917) - New ACL mechanism does not generate DynamicField hash check when 4313 only TicketID is given. 4314 4315# 3.1.0 beta1 2011-11-22 4316 - 2011-11-15 Added IE7 to browser blacklist. 4317 - 2011-11-15 Updated German translation. 4318 - 2011-11-14 Fixed bug#[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - OTRS Ticket Search not working with ( or ). 4319 - 2011-11-14 Added Idea#724 - Connect to IMAP servers using TLS encryption. 4320 - 2011-11-14 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Add the option to get mail from a specified IMAP folder. 4321 - 2011-11-14 Added new 'registration' mask to install process. 4322 - 2011-11-10 Fixed bug#[5863](http://bugs.otrs.org/show_bug.cgi?id=5863) - Added autocomplete for Cc and Bcc in AgentTicketCompose 4323 - 2011-11-10 Fixed AgentBook (addressbook) to cooperate with the new autocomplete handling 4324 in the ticket screens. 4325 - 2011-11-08 Fixed correct validation handling of RTE. 4326 - 2011-11-07 Fixed spelling mistake in README. 4327 - 2011-11-04 Removed 'address' and 'div' style formats from CKEditor. 4328 - 2011-11-04 Added support for CKEditor on iPhone and iPad with iOS5. 4329 - 2011-11-04 Added config option Frontend::AgentLinkObject::WildcardSearch to enable 4330 wildcard search if the AgentLinkObject mask is started. 4331 - 2011-11-01 Added functionality to allow to use auto-complete feature for more 4332 than one entry in To, From, Cc and Bcc fields into TicketPhone and EmailTicket screens. 4333 - 2011-10-31 Fixed bug#[7454](http://bugs.otrs.org/show_bug.cgi?id=7454) - MSSQL should use NVARCHAR to store text strings rather than VARCHAR. 4334 - 2011-10-31 Fixed bug#[7858](http://bugs.otrs.org/show_bug.cgi?id=7858) - Make "Apache::DBI" option not being overwritten with each update. 4335 Apache::DBI is now loaded in web server configuration file. 4336 - 2011-10-28 Updated CKEditor to 3.6.2. 4337 - 2011-10-28 Updated json2.js to current version 2011-10-19. 4338 - 2011-10-28 Updated stacktrace.js to 0.3. 4339 - 2011-10-28 Updated jQuery Validate plugin to 1.9. 4340 - 2011-10-28 Updated jQuery UI to 1.8.16. 4341 - 2011-10-28 Updated jQuery to 1.6.4. 4342 - 2011-10-24 Fixed bug#[7824](http://bugs.otrs.org/show_bug.cgi?id=7824) - Tickets locked through 'tmp\_lock' lock type aren't shown as locked 4343 tickets 4344 - 2011-10-20 Fixed bug#[7168](http://bugs.otrs.org/show_bug.cgi?id=7168) - Ticket Overview Control Row can only be one line high. 4345 - 2011-09-28 Fixed Ticket#2011080542009673 - Improved location check for \_FileInstall(). 4346 - 2011-09-26 Added missing cpan module Encode::Locale which is now required 4347 for HTTP::Response and LWP::UserAgent. 4348 - 2011-09-16 Added new legacy driver for PostgreSQL 8.1 or earlier. This 4349 needs to be activated for such older installations in Kernel/Config.pm 4350 as follows: 4351```perl 4352 $Self->{DatabasePostgresqlBefore82} = 1; 4353``` 4354 - 2011-09-09 Updated CPAN module Mozilla::CA to version 20110904. 4355 - 2011-09-06 Converted all translation files to utf-8. 4356 - 2011-09-01 Changed Postgresql driver to also use standard\_conforming\_strings 4357 in regular database connections. 4358 - 2011-09-01 Fixed bug#[7684](http://bugs.otrs.org/show_bug.cgi?id=7684) - PostMaster Filter Module fails to create ticket 4359 if state set in filter is invalid. 4360 - 2011-08-30 Updated CPAN module SOAP::Lite to version 0.714. 4361 - 2011-08-30 Updated CPAN module libwww-perl to version 6.02. 4362 - 2011-08-30 Updated CPAN module YAML to version 0.73. 4363 - 2011-08-30 Updated CPAN module URI to version 1.59. 4364 - 2011-08-30 Updated CPAN module Text::Diff to version 1.41. 4365 - 2011-08-30 Updated CPAN module Proc::Daemon to version 0.14. 4366 - 2011-08-30 Updated CPAN module Net::SMTP::TLS::ButMaintained to version 0.18. 4367 - 2011-08-30 Updated CPAN module Net::IMAP::Simple to version 1.2024. 4368 - 2011-08-30 Updated CPAN module Mozilla::CA to version 20110409. 4369 - 2011-08-30 Updated CPAN module MailTools to version 2.08. 4370 - 2011-08-30 Updated CPAN module JSON to version 2.53. 4371 - 2011-08-30 Updated CPAN module JSON::PP to version 2.27200. 4372 - 2011-08-30 Updated CPAN module HTTP::Message to version 6.02. 4373 - 2011-08-30 Updated CPAN module Digest::SHA::PurePerl to version 5.62. 4374 - 2011-08-30 Updated CPAN module CGI to version 3.55. 4375 - 2011-08-24 Fixed bug#[6718](http://bugs.otrs.org/show_bug.cgi?id=6718) - error when running otrs-initial-insert.postgresql.sql by making 4376 otrs.xml2sql.pl write out utf8 files and by adding 'SET standard\_conforming\_strings TO ON'. 4377 - 2011-08-22 Fixed bug#[7635](http://bugs.otrs.org/show_bug.cgi?id=7635) - Remove support for Suse 9. 4378 - 2011-08-22 Fixed bug#[6444](http://bugs.otrs.org/show_bug.cgi?id=6444) - OTRS rc scripts checks and stops local mysql database 4379 and complains about having no database if you use a remote one. 4380 - 2011-08-22 Fixed bug#[7638](http://bugs.otrs.org/show_bug.cgi?id=7638) - OTRS rc scripts installation/check/stop of Scheduler service. 4381 - 2011-08-22 Fixed bug#[2365](http://bugs.otrs.org/show_bug.cgi?id=2365) - Removed dependency on MySQL in RPMs. 4382 - 2011-08-12 Removed support for non-utf-8 internal encodings. 4383 - 2011-07-29 Fixed bug#[7538](http://bugs.otrs.org/show_bug.cgi?id=7538) - CustomerSearchAutoComplete###QueryDelay has incorrect pattern match. 4384 - 2011-07-20 Added feature bug#[976](http://bugs.otrs.org/show_bug.cgi?id=976) - Send emails via bulk action. 4385 - 2011-07-18 Added feature bug#[7479](http://bugs.otrs.org/show_bug.cgi?id=7479) - Add "TicketChangeTime" as filter parameter 4386 in Generic agent. 4387 - 2011-07-01 Now stores binary data in VARBINARY rather than deprecated type 4388 TEXT on MS SQL Server. 4389 - 2011-07-01 Fixed bug#[7454](http://bugs.otrs.org/show_bug.cgi?id=7454) - MS SQL should use NVARCHAR to store text strings 4390 rather than VARCHAR. 4391 - 2011-06-21 TicketGet() now also returns ChangeBy and CreateBy. 4392 - 2011-06-06 Fixed bug#[4946](http://bugs.otrs.org/show_bug.cgi?id=4946) - Notification mails lack "Precedence: bulk" or similar headers. 4393 - 2011-05-20 Added feature bug#[7340](http://bugs.otrs.org/show_bug.cgi?id=7340) - It's not possible to sort tickets on last changed date. 4394 - 2011-05-18 Added feature bug#[7207](http://bugs.otrs.org/show_bug.cgi?id=7207) - Display warning if user is logged in and out-of-office 4395 is activated. 4396 - 2011-05-16 Added feature bug#[7316](http://bugs.otrs.org/show_bug.cgi?id=7316) - Possibility to exclude articles of certain sender types from 4397 being displayed in OverviewPreview mode and to display a certain article type as expanded when 4398 entering the view. 4399 - 2011-05-03 Added feature Ideascale#488 - Use ticket number in the URL to access to 4400 its zoom view. 4401 - 2011-05-02 Added feature bug#[6108](http://bugs.otrs.org/show_bug.cgi?id=6108) / Ideascale#87 - add the possibility to 4402 register inbound phone conversations. 4403 - 2011-04-29 Added enhancement bug#[7267](http://bugs.otrs.org/show_bug.cgi?id=7267) 0 Performance issue in dtl with large 4404 pages. Thanks to Stelios Gikas \<stelios.gikas@noris.net\>! 4405 - 2011-04-29 Added enhancement bug#[7266](http://bugs.otrs.org/show_bug.cgi?id=7266) - Performance issue in ticket zoom - 4406 article seen with many article. Thanks to Stelios Gikas \<stelios.gikas@noris.net\>! 4407 - 2011-04-27 Added feature bug#[5484](http://bugs.otrs.org/show_bug.cgi?id=5484) / IdeaScale#497 - Bulk action to set/change Ticket Type. 4408 - 2011-04-27 Added feature bug#[7258](http://bugs.otrs.org/show_bug.cgi?id=7258) - Stats output always has a timestamp and report name in 4409 the filename. 4410 - 2011-04-27 Fixed bug#[7257](http://bugs.otrs.org/show_bug.cgi?id=7257) - Stats CSV outputs report name and timestamp as first line. 4411 - 2011-04-27 Added feature bug#[5607](http://bugs.otrs.org/show_bug.cgi?id=5607) - otrs.GenerateStats.pl report only can be sent to one 4412 recipient at a time. 4413 - 2011-04-27 Fixed bug#[7211](http://bugs.otrs.org/show_bug.cgi?id=7211) - 'Valid' used in labels is now replaced with 'Validity'. 4414 - 2011-04-25 Fixed bug#[7236](http://bugs.otrs.org/show_bug.cgi?id=7236) - Ticket::TicketTitleUpdate() does not update change\_time of ticket. 4415 - 2011-04-20 Fixed ticket#2011041942007629 - Uninitialized value problem in AgentPreferences.pm. 4416 - 2011-04-20 Fixed bug#[7243](http://bugs.otrs.org/show_bug.cgi?id=7243) - Problem if current\_timestamp of database system is 4417 different to system time (e. g. time()). 4418 - 2011-04-19 Fixed bug#[3549](http://bugs.otrs.org/show_bug.cgi?id=3549) - ACLs don't work against queues with nonlatin characters. 4419 - 2011-04-18 Fixed bug#[7216](http://bugs.otrs.org/show_bug.cgi?id=7216) - Company names containing "&" pulled from Active Directory cause 4420 errors in error.log when using Company Tickets. 4421 - 2011-04-06 Added generic notification module to show messages in the agent interface. 4422 - 2011-04-05 Fixed bug#[7182](http://bugs.otrs.org/show_bug.cgi?id=7182) - AgentDashboard preferences are always translated. 4423 - 2011-03-29 Fixed bug#[6994](http://bugs.otrs.org/show_bug.cgi?id=6994) - AgentSelfNotifyOnAction is ignored for event based 4424 notifications. 4425 - 2011-03-24 Fixed bug#[6981](http://bugs.otrs.org/show_bug.cgi?id=6981) - ReadOnly CustomerUser sources should not be selectable for 4426 creating new customers. 4427 - 2011-03-15 Fixed bug#[7057](http://bugs.otrs.org/show_bug.cgi?id=7057) - Kernel::System::StandardResponse-\>StandardResponseLookup() is broken. 4428 - 2011-03-15 Fixed bug#[7053](http://bugs.otrs.org/show_bug.cgi?id=7053) - Installer page titles are not localized. 4429 - 2011-03-07 Added feature bug#[6992](http://bugs.otrs.org/show_bug.cgi?id=6992) - Ticket Responsible can't be set by GenericAgent. 4430 - 2011-03-07 Added feature bug#[6140](http://bugs.otrs.org/show_bug.cgi?id=6140) - Make the refresh interval of the dashboard 4431 configurable. 4432 - 2011-03-01 Added feature bug#[6977](http://bugs.otrs.org/show_bug.cgi?id=6977) - Next Screen after AgentTicketMove should 4433 be configurable. 4434 - 2011-02-28 Added feature bug#[6894](http://bugs.otrs.org/show_bug.cgi?id=6894). Events for escalations. 4435 - 2011-02-24 Fixed bug#[6867](http://bugs.otrs.org/show_bug.cgi?id=6867). CustomerCompany external source requires 4436 change\_time and create\_time columns. 4437 - 2011-02-07 Fixed bug#[2452](http://bugs.otrs.org/show_bug.cgi?id=2452) - SMIME encoded E-Mails are not decrypted properly by OTRS. 4438 - 2011-02-02 Fixed bug#[3125](http://bugs.otrs.org/show_bug.cgi?id=3125) - No translation for ticket-state in notifications. 4439 - 2011-02-02 Fixed bug#[6618](http://bugs.otrs.org/show_bug.cgi?id=6618) - TicketIndex can not be created if queue name 4440 of \> 70 characters exists. 4441 4442# 3.0.22 2013-07-09 4443 - 2013-06-25 Improved parameter quoting in various places. 4444 4445# 3.0.21 2013-06-18 4446 - 2013-06-06 Improved permission checks in AgentTicketWatcher. 4447 4448# 3.0.20 2013-05-21 4449 - 2013-05-17 Updated Package Manager, that will ensure that packages to be installed 4450 meet the quality standards of OTRS Group. This is to guarantee that your package 4451 wasn’t modified, which may possibly harm your system or have an influence on the 4452 stability and performance of it. All independent package contributors will have 4453 to conduct a check of their Add-Ons by OTRS Group in order to take full advantage 4454 of the OTRS package verification. 4455 - 2013-05-07 Improved permission checks in AgentTicketPhone. 4456 - 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail. 4457 - 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem. 4458 4459# 3.0.19 2013-04-02 4460 - 2013-03-18 Improved permission checks in LinkObject. 4461 4462# 3.0.18 2013-03-12 4463 - 2013-03-04 Updated CKEditor to version 3.6.6. 4464 - 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles. 4465 - 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem. 4466 - 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE. 4467 - 2012-10-23 Fixed bug#[8566](http://bugs.otrs.org/show_bug.cgi?id=8566) - Cannot download attachment if filename has character #. 4468 - 2012-10-23 Fixed bug#[8833](http://bugs.otrs.org/show_bug.cgi?id=8833) - Article table in TicketZoom does not scroll correctly. 4469 - 2012-10-23 Fixed bug#[8673](http://bugs.otrs.org/show_bug.cgi?id=8673) - Richtext-Editor popups broken on Customer-Interface. 4470 - 2012-10-16 Fixed bug#[8149](http://bugs.otrs.org/show_bug.cgi?id=8149) - Wrong handling of subject when SubjectFormat=right. 4471 4472# 3.0.17 2012-10-16 4473 - 2012-10-05 Fixed bug#[6820](http://bugs.otrs.org/show_bug.cgi?id=6820) - OTRS crash with "division by zero" if escalation set incorrectly. 4474 - 2012-09-25 Fixed bug#[8606](http://bugs.otrs.org/show_bug.cgi?id=8606) - Escalation notifications should not be sent to agents who are set out-of-office. 4475 - 2012-09-13 Improved HTML security filter to better find javascript source URLs. 4476 4477# 3.0.16 2012-08-30 4478 - 2012-08-28 Improved HTML security filter to detect tag nesting. 4479 - 2012-08-24 Fixed bug#[8611](http://bugs.otrs.org/show_bug.cgi?id=8611) - Ticket count is wrong in QueueView. 4480 4481# 3.0.15 2012-09-04 4482 - 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. 4483 This means that modern browsers will not execute plugins or JavaScript on the content 4484 any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also 4485 - 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. 4486 This means that more restrictive security settings will apply, such as blocking of 4487 JavaScript content by default. 4488 - 2012-08-06 Fixed bug#[8672](http://bugs.otrs.org/show_bug.cgi?id=8672) - Search Profile can't have an ampersand in the name via 4489 Toolbar module. 4490 4491# 3.0.14 2012-08-07 4492 - 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 \< and \> signs. 4493 - 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9. 4494 - 2012-07-16 Fixed JavaScript error when no suggestions can be made by the spell checker. 4495 - 2012-06-29 Fixed bug#[8618](http://bugs.otrs.org/show_bug.cgi?id=8618) - Inform and Involved Agents select boxes can not be resizable. 4496 - 2012-06-15 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Broken Content-Type in forwarded attachments. 4497 - 2012-06-14 Fixed bug#[8574](http://bugs.otrs.org/show_bug.cgi?id=8574) - Perl special variable $/ is changed and never restored. 4498 - 2012-06-14 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized (follow-up fix). 4499 - 2012-06-12 Fixed bug#[7872](http://bugs.otrs.org/show_bug.cgi?id=7872) - "Created" date in Large view is actually Last Updated date. 4500 - 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas! 4501 4502# 3.0.13 2012-06-05 4503 - 2012-05-30 Fixed bug#[7532](http://bugs.otrs.org/show_bug.cgi?id=7532) - 'Field is required' message should be removed in RTE if content is added. 4504 - 2012-05-30 Fixed bug#[8514](http://bugs.otrs.org/show_bug.cgi?id=8514) - Long words in description break rendering of SysConfig items. 4505 - 2012-05-25 Fixed bug#[8189](http://bugs.otrs.org/show_bug.cgi?id=8189) - AgentTicketCompose: Pressing "Enter" will delete Attachment. 4506 - 2012-05-24 Fixed bug#[7512](http://bugs.otrs.org/show_bug.cgi?id=7512) - AJAX-reload of SMIME-fields did not work properly. 4507 - 2012-05-24 Fixed bug#[8518](http://bugs.otrs.org/show_bug.cgi?id=8518) - Crypt on multiple recipients error replaces Crypt selection. 4508 - 2012-05-22 Fixed bug#[8164](http://bugs.otrs.org/show_bug.cgi?id=8164) - Internal articles are visible within customer ticket overview. 4509 - 2012-05-16 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized. 4510 - 2012-05-04 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly (follow-up fix). 4511 - 2012-04-26 Fixed bug#[8424](http://bugs.otrs.org/show_bug.cgi?id=8424) - Ticket articles of large tickets cannot be opened. 4512 - 2012-04-24 Fixed bug#[8288](http://bugs.otrs.org/show_bug.cgi?id=8288) - Autocomplete search results show up in Times font when using Internet Explorer. 4513 - 2012-03-26 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly. 4514 - 2012-03-20 Fixed bug#[8331](http://bugs.otrs.org/show_bug.cgi?id=8331) - Unable to delete ticket with \> 1000 articles 4515 on Oracle database. 4516 4517# 3.0.12 2012-03-13 4518 - 2012-03-05 Fixed bug#[7545](http://bugs.otrs.org/show_bug.cgi?id=7545) - AgentTicketBounce lacks permission checks. 4519 - 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics. 4520 - 2012-02-23 Fixed bug#[8227](http://bugs.otrs.org/show_bug.cgi?id=8227) - LDAP user syncronisation doesn't work. 4521 - 2012-02-15 Fixed bug#[8144](http://bugs.otrs.org/show_bug.cgi?id=8144) - Typo and improved logging in GenericAgent.pm. 4522 - 2012-02-14 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type. 4523 Follow-up fix. 4524 - 2012-02-09 Fixed bug#[7109](http://bugs.otrs.org/show_bug.cgi?id=7109) - no one statistic is working with your selected. 4525 - 2012-02-09 Fixed bug#[8199](http://bugs.otrs.org/show_bug.cgi?id=8199) - Linked tickets open only in tabs. 4526 - 2012-02-03 Fixed bug#[8180](http://bugs.otrs.org/show_bug.cgi?id=8180) - bin/otrs.LoaderCache.pl exit code is wrong. 4527 - 2012-02-02 Fixed bug#[7937](http://bugs.otrs.org/show_bug.cgi?id=7937) - HTMLUtils.pm ignore to much of e-mail source code. 4528 - 2012-02-02 Fixed bug#[7972](http://bugs.otrs.org/show_bug.cgi?id=7972) - Some mails may not present HTML part when using rich viewing. 4529 - 2012-01-27 Fixed bug#[2820](http://bugs.otrs.org/show_bug.cgi?id=2820) - Wide character in Syslog message causes Perl crash on utf8 systems. 4530 - 2012-01-23 Fixed bug#[8019](http://bugs.otrs.org/show_bug.cgi?id=8019) - Ticket customer info widget has scroll bars 4531 - 2012-01-20 Fixed bug#[8128](http://bugs.otrs.org/show_bug.cgi?id=8128) - Ticket Unwatch may lead to errorscreen. 4532 - 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm 4533 - 2011-12-20 Fixed bug#[8035](http://bugs.otrs.org/show_bug.cgi?id=8035) - SOAP interface does not allow to create/update 4534 CustomerCompany records. 4535 - 2011-12-19 Fixed bug#[7005](http://bugs.otrs.org/show_bug.cgi?id=7005) - JavaScript Init function is executed more than once in TicketZoom 4536 - 2011-12-14 Fixed bug#[7014](http://bugs.otrs.org/show_bug.cgi?id=7014) - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax. 4537 - 2011-12-16 Fixed Lithuanian language file encoding. 4538 - 2011-12-14 Fixed bug#[8000](http://bugs.otrs.org/show_bug.cgi?id=8000) - Queues are translated if are displayed in list-style. 4539 - 2011-12-13 Fixed bug#[7020](http://bugs.otrs.org/show_bug.cgi?id=7020) - Error in MYSQL Syntax when CustomerID contains special characters. 4540 - 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails. 4541 - 2011-12-09 Fixed bug#[7997](http://bugs.otrs.org/show_bug.cgi?id=7997) - Fetching mail via AdminMailAccount does not work. 4542 - 2011-12-09 Fixed bug#[7995](http://bugs.otrs.org/show_bug.cgi?id=7995) - Previous owner is missing in AgentTicketMove. 4543 - 2011-12-06 Fixed bug#[5253](http://bugs.otrs.org/show_bug.cgi?id=5253) - User preferences are updated when displaying an overview. 4544 - 2011-12-05 Fixed bug#[7971](http://bugs.otrs.org/show_bug.cgi?id=7971) - ACL to restrict Priority based on Service does not work in Customer 4545 interface 4546 - 2011-12-05 Fixed bug#[7864](http://bugs.otrs.org/show_bug.cgi?id=7864) - Inconsequent wrapping of text causes ugly notifications. 4547 - 2011-12-05 Fixed bug#[7338](http://bugs.otrs.org/show_bug.cgi?id=7338) - Upgrade Script DBUpdate-to-3.0.pl fails to create 4548 virtual\_fs tables on oracle. 4549 - 2011-12-02 Fixed bug#[7442](http://bugs.otrs.org/show_bug.cgi?id=7442) - Dashboard permission check for multiple Groups only 4550 tests first group. 4551 - 2011-11-29 Fixed bug#[7719](http://bugs.otrs.org/show_bug.cgi?id=7719) - Agent login page does not offer user to save password 4552 with Firefox browser. 4553 - 2011-11-30 Fixed bug#[6715](http://bugs.otrs.org/show_bug.cgi?id=6715) - Setting CustomerID with otrs.AddCustomerUser.pl. 4554 - 2011-11-28 Updated CPAN module Apache::DBI to version 1.11. 4555 - 2011-11-23 Fixed bug#[7930](http://bugs.otrs.org/show_bug.cgi?id=7930) - Depreciation warnings in error log when running OTRS on 4556 Perl 5.14. 4557 - 2011-11-21 Fixed bug#[3804](http://bugs.otrs.org/show_bug.cgi?id=3804) - Stats in Bar or Pie chart formats don't display non- 4558 ascii characters correctly. 4559 - 2011-11-21 Use the secure attribute to restrict coookies to HTTPS if it is used. 4560 - 2011-11-21 Fixed bug#[7909](http://bugs.otrs.org/show_bug.cgi?id=7909) - Errors should be logged in web server error log only. 4561 - 2011-11-17 Fixed bug#[7896](http://bugs.otrs.org/show_bug.cgi?id=7896) - Inline images are broken in ticket answers. 4562 - 2011-11-17 Fixed bug#[5782](http://bugs.otrs.org/show_bug.cgi?id=5782) - Skipped GenericAgent cron executions because of 4563 timing issues. 4564 - 2011-11-17 Fixed bug#[7674](http://bugs.otrs.org/show_bug.cgi?id=7674) - Pagination in dashboard appears even with one page of 4565 results. 4566 - 2011-11-16 Fixed bug#[7903](http://bugs.otrs.org/show_bug.cgi?id=7903) - Improve MarkTicketsAsSeen for use with large amounts 4567 of tickets. 4568 - 2011-11-15 Fixed bug#[7901](http://bugs.otrs.org/show_bug.cgi?id=7901) - Package Manager does not clear the cache. 4569 - 2011-11-15 Fixed bug#[7120](http://bugs.otrs.org/show_bug.cgi?id=7120) - Inline images from Lotus Notes do not show in 4570 AgentTicketCompose interface. 4571 - 2011-11-14 Fixed bug#[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - OTRS Ticket Search not working with ( or ). 4572 - 2011-11-10 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Ticket forward not working if content-id exists. 4573 - 2011-11-07 Fixed bug#[7887](http://bugs.otrs.org/show_bug.cgi?id=7887) - Type based ACLs do not match if Type (Name) is sent. 4574 - 2011-11-05 Fixed bug#[7876](http://bugs.otrs.org/show_bug.cgi?id=7876) - NewTicketReject Postmaster module uses Admin Address 4575 as 'from' in reject emails. 4576 - 2011-11-05 Fixed bug#[7884](http://bugs.otrs.org/show_bug.cgi?id=7884) - Error message in web server error log when assigning 4577 queues to standard responses. 4578 - 2011-11-03 Fixed bug#[7865](http://bugs.otrs.org/show_bug.cgi?id=7865) - Special characters in group names. 4579 - 2011-11-01 Fixed bug#[7875](http://bugs.otrs.org/show_bug.cgi?id=7875) - Restricting visibility of SLA in the Customer Ticket zoom does not work. 4580 - 2011-11-01 Fixed bug#[7823](http://bugs.otrs.org/show_bug.cgi?id=7823) - ACL could remove default state from ticket masks. 4581 - 2011-10-26 Fixed bug#[7465](http://bugs.otrs.org/show_bug.cgi?id=7465) - Out-of-office unlock does not work upon customer's web reply. 4582 - 2011-10-25 Fixed bug#[7843](http://bugs.otrs.org/show_bug.cgi?id=7843) - Customer and Agent Ticket Zoom issue with Sessions. 4583 - 2011-10-24 Improved rpc-example.pl to not use autodispatch any more. 4584 - 2011-10-21 Fixed bug#[7845](http://bugs.otrs.org/show_bug.cgi?id=7845) - No DispatchMultiple Method in rpc.pl script. 4585 4586# 3.0.11 2011-10-18 4587 - 2011-10-07 Fixed bug#[7812](http://bugs.otrs.org/show_bug.cgi?id=7812) - Height of search terms doesn't fit on search results page on IE7 4588 - 2011-10-05 Fixed bug#[7807](http://bugs.otrs.org/show_bug.cgi?id=7807) - Ticket free text misplaced in IE7. 4589 - 2011-09-22 Fixed bug#[7776](http://bugs.otrs.org/show_bug.cgi?id=7776) - Double encoding for AJAX responses on ActiveState perl. 4590 - 2011-09-19 Fixed bug#[7756](http://bugs.otrs.org/show_bug.cgi?id=7756) - DefaultViewNewLine Config does not get used. 4591 - 2011-09-13 Fixed bug#[6902](http://bugs.otrs.org/show_bug.cgi?id=6902) - QueueView: My Queues \> bulk menu duplication. 4592 - 2011-09-12 Fixed bug#[7708](http://bugs.otrs.org/show_bug.cgi?id=7708) - Only 400 agents available in AdminUser. 4593 - 2011-09-07 Fixed bug#[7678](http://bugs.otrs.org/show_bug.cgi?id=7678) - ArticleContentIndex: API Documentation disagrees with code. 4594 - 2011-09-07 Fixed bug#[7633](http://bugs.otrs.org/show_bug.cgi?id=7633) - Status flag in customer interface ticket zoom has wrong colors. 4595 - 2011-09-07 Fixed bug#[7591](http://bugs.otrs.org/show_bug.cgi?id=7591) - Email address field validation fails if name server does not respond. 4596 - 2011-09-06 Fixed bug#[7566](http://bugs.otrs.org/show_bug.cgi?id=7566) - Ticket search with article create date not working with StaticDB. 4597 - 2011-09-05 Fixed ticket#2010111742013515 - import/export of static states with .pm file 4598 and umlaut in file is not working. 4599 - 2011-08-30 Improved fix of bug#[7195](http://bugs.otrs.org/show_bug.cgi?id=7195) to log a understandable error message if png, gif and 4600 jpeg support are not activated in the GD CPAN module. 4601 - 2011-08-26 Fixed bug#[7525](http://bugs.otrs.org/show_bug.cgi?id=7525) - Move in new window doesn't indicate required fields. 4602 - 2011-08-26 Fixed bug#[7507](http://bugs.otrs.org/show_bug.cgi?id=7507) - AgentTicketActionCommon.dtl don't know about selected Priority. 4603 - 2011-08-26 Fixed bug#[7504](http://bugs.otrs.org/show_bug.cgi?id=7504) - 7 Day Stats graph doesn't fit into alloted width. 4604 - 2011-08-25 Fixed bug#[7393](http://bugs.otrs.org/show_bug.cgi?id=7393) - Error when bouncing a ticket with a new state of open or new. 4605 - 2011-08-23 Fixed bug#[5621](http://bugs.otrs.org/show_bug.cgi?id=5621) - OpenSearch not working for Internet Explorer 8. 4606 - 2011-08-23 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type. 4607 - 2011-08-17 Fixed bug#[7599](http://bugs.otrs.org/show_bug.cgi?id=7599) - Back-Link does not work in permission denied screen if 4608 this screen is a popup window. 4609 - 2011-08-16 Fixed bug#[7407](http://bugs.otrs.org/show_bug.cgi?id=7407) - Event based notifications with roles as recipients can 4610 produce multiple notifications. 4611 - 2011-08-16 Fixed bug#[7589](http://bugs.otrs.org/show_bug.cgi?id=7589) - Ticket Search - TicketWatcher doesn't expand. 4612 - 2011-08-15 Fixed bug#[7343](http://bugs.otrs.org/show_bug.cgi?id=7343) - Typos in Customer Company Countries list. 4613 - 2011-08-15 Fixed bug#[7081](http://bugs.otrs.org/show_bug.cgi?id=7081) - Kernel::System::Log fails when module does not return 4614 VERSION. 4615 - 2011-08-15 Fixed bug#[6263](http://bugs.otrs.org/show_bug.cgi?id=6263) - RPM upgrade should run otrs.RebuildConfig.pl and 4616 otrs.DeleteCache.pl. 4617 - 2011-08-12 Updated Simplified Chinese Translation, thanks to Martin Liu! 4618 - 2011-08-12 Updated Danish translation, thanks to Lars Jørgensen! 4619 - 2011-08-10 Fixed bug#[7550](http://bugs.otrs.org/show_bug.cgi?id=7550) - SLA and Service is not written to history. 4620 - 2011-08-10 Fixed bug#[7549](http://bugs.otrs.org/show_bug.cgi?id=7549) - Missing mandatory class and \* identifier in AgentTicketMove. 4621 4622# 3.0.10 2011-08-16 4623 - 2011-07-28 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly. 4624 - 2011-07-22 Fixed bug#[6978](http://bugs.otrs.org/show_bug.cgi?id=6978) - UTF characters got broken. 4625 - 2011-07-22 Fixed bug#[6259](http://bugs.otrs.org/show_bug.cgi?id=6259) - Search matching no results to Print opens extra tab. 4626 - 2011-07-22 Fixed bug#[7527](http://bugs.otrs.org/show_bug.cgi?id=7527) - Calling AgentTicketPhone with pre-selected values fails on 4627 ticket status of type "pending XYZ". 4628 - 2011-07-20 Fixed bug#[7097](http://bugs.otrs.org/show_bug.cgi?id=7097) - Length of name of event based notifications limited in the 4629 admin interface. 4630 - 2011-07-18 Fixed bug#[7477](http://bugs.otrs.org/show_bug.cgi?id=7477) - Dashboard shows "My Queues" even if a queue is preselected 4631 in the configuration. 4632 - 2011-07-18 Fixed bug#[6348](http://bugs.otrs.org/show_bug.cgi?id=6348) - GenericAgent cron job concurrency issues. 4633 - 2011-07-18 Fixed bug#[7502](http://bugs.otrs.org/show_bug.cgi?id=7502) - crontab.txt empty on Win32. 4634 - 2011-07-12 Fixed bug#[7015](http://bugs.otrs.org/show_bug.cgi?id=7015) - Closing split ticked assigned to different agents 4635 causes "Locked Tickets Total" to be negative (or off by one). 4636 - 2011-07-11 Fixed bug#[7362](http://bugs.otrs.org/show_bug.cgi?id=7362) - AuthSyncModule::LDAP::UserSyncMap with multiple auth backends. 4637 - 2011-07-08 Fixed bug#[7472](http://bugs.otrs.org/show_bug.cgi?id=7472) - TicketSearch for FreeTexts with _ in string not working on Oracle. 4638 - 2011-07-07 Fixed bug#[7484](http://bugs.otrs.org/show_bug.cgi?id=7484) - Customer items too much right-aligned in customer information box. 4639 - 2011-07-01 Fixed bug#[7434](http://bugs.otrs.org/show_bug.cgi?id=7434) - CustomerTicketOverview.dtl - closing listitems missing in HTML. 4640 4641# 3.0.9 2011-07-05 4642 - 2011-07-01 Fixed bug#[7419](http://bugs.otrs.org/show_bug.cgi?id=7419) - 3.0.8 RPM does not include var/fonts directory. 4643 - 2011-06-30 Fixed bug#[7380](http://bugs.otrs.org/show_bug.cgi?id=7380) - Undo & close window or Cancel & close window NOT working IE9. 4644 - 2011-06-29 Fixed bug#[7435](http://bugs.otrs.org/show_bug.cgi?id=7435) - Ticket::Frontend::CustomerTicketZoom###AttributesView settings not used for pdf output. 4645 - 2011-06-29 Fixed bug#[7459](http://bugs.otrs.org/show_bug.cgi?id=7459) - Files partly in database after executing bin/otrs.ArticleStorageSwitch.pl. 4646 - 2011-06-27 Fixed bug#[7367](http://bugs.otrs.org/show_bug.cgi?id=7367) - No notification of notes when ticket is closed. 4647 - 2011-06-24 Fixed bug#[7335](http://bugs.otrs.org/show_bug.cgi?id=7335) - No empty state selection in AgentTicketForward. 4648 - 2011-06-22 Fixed bug#[7433](http://bugs.otrs.org/show_bug.cgi?id=7433) - CustomerTicketZoom is not able to display owner and/or responsible. 4649 - 2011-06-21 Fixed bug#[4946](http://bugs.otrs.org/show_bug.cgi?id=4946) - Notification mails lack "Precedence: bulk" or similar headers. 4650 - 2011-06-21 Updated XML::TreePP to 0.41. 4651 - 2011-06-21 Updated XML::FeedPP to 0.43. 4652 - 2011-06-20 Fixed bug#[7400](http://bugs.otrs.org/show_bug.cgi?id=7400) - Setting Ticket::Frontend::ShowCustomerTickets not effective. 4653 - 2011-06-17 Fixed bug#[6469](http://bugs.otrs.org/show_bug.cgi?id=6469) - i18n: "Forwarded message" string is not translatable. 4654 - 2011-06-17 Fixed bug#[4524](http://bugs.otrs.org/show_bug.cgi?id=4524) - SQL errors when there are no valid states for a given state type. 4655 - 2011-06-17 Fixed bug#[7368](http://bugs.otrs.org/show_bug.cgi?id=7368) - Error in TicketEscalationDateCalculation. 4656 - 2011-06-17 Fixed bug#[7420](http://bugs.otrs.org/show_bug.cgi?id=7420) - Cache issue when updating states. 4657 - 2011-06-15 Fixed bug#[4606](http://bugs.otrs.org/show_bug.cgi?id=4606) - Possible to select invalid dates for Out-of-Office. 4658 - 2011-06-15 Fixed bug#[7398](http://bugs.otrs.org/show_bug.cgi?id=7398) - FreeTime fields have no validation. 4659 - 2011-06-14 Fixed bug#[7396](http://bugs.otrs.org/show_bug.cgi?id=7396) - Selectboxes with long entries are cut off in dialogs in IE7. 4660 - 2011-06-14 Fixed bug#[7350](http://bugs.otrs.org/show_bug.cgi?id=7350) - Permissiontable in Role \<-\> Group is cut. 4661 - 2011-06-14 Added new Lithuanian translation, thanks to Edgaras Lukoschevidsius! 4662 - 2011-06-11 Fixed bug#[7161](http://bugs.otrs.org/show_bug.cgi?id=7161) - Single page ticket list does not indicate how much tickets are displayed. 4663 - 2011-06-11 Updated Net::SMTP::TLS::ButMaintained to 0.17. 4664 - 2011-06-11 Fixed bug#[7354](http://bugs.otrs.org/show_bug.cgi?id=7354) - bin/otrs.Cron4Win32.pl creates an empty crontab.txt. 4665 - 2011-06-07 Fixed bug#[7119](http://bugs.otrs.org/show_bug.cgi?id=7119) - Search profile names not visible in URL anymore. 4666 - 2011-05-30 Fixed bug#[7361](http://bugs.otrs.org/show_bug.cgi?id=7361) - "$HOME/bin/otrs.DeleteCache.pl --expired" causes error message : 4667 Invalid option --expired 4668 - 2011-05-27 Fixed bug#[7355](http://bugs.otrs.org/show_bug.cgi?id=7355) - Memory leak in XML.pm. 4669 - 2011-05-27 Fixed bug#[7356](http://bugs.otrs.org/show_bug.cgi?id=7356) - AgentTicketForward ignores free text fields. 4670 - 2011-05-26 Fixed bug#[7311](http://bugs.otrs.org/show_bug.cgi?id=7311) - bouncing a ticket to multiple email-addresses is not possible anymore. 4671 - 2011-05-24 Fixed bug#[7348](http://bugs.otrs.org/show_bug.cgi?id=7348) - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments. 4672 - 2011-05-24 Fixed bug#[7329](http://bugs.otrs.org/show_bug.cgi?id=7329) - PendingJobs - auto unlock for closed tickets does not work in all cases. 4673 - 2011-05-24 Fixed bug#[6896](http://bugs.otrs.org/show_bug.cgi?id=6896) - Small inconcistencies in German translation for AgentTicketBulk screen. 4674 - 2011-05-24 Fixed bug#[7328](http://bugs.otrs.org/show_bug.cgi?id=7328) - PostMastFollowUp.pm value assignment issue. 4675 4676# 3.0.8 2011-05-24 4677 - 2011-05-19 Updated Japanese translation, thanks to Kaz Kamimura! 4678 - 2011-05-19 Fixed bug#[7332](http://bugs.otrs.org/show_bug.cgi?id=7332) - Some buttons are not shown in the AdminSysConfig in IE7. 4679 - 2011-05-16 Fixed bug#[7300](http://bugs.otrs.org/show_bug.cgi?id=7300) - Wrong dropdown pre-selection in AdminQueue. 4680 - 2011-05-16 Fixed bug#[7288](http://bugs.otrs.org/show_bug.cgi?id=7288) - hyperlink creationcuts URLs after a closing square bracket. 4681 - 2011-05-16 Fixed bug#[7287](http://bugs.otrs.org/show_bug.cgi?id=7287) - Ticket Type in Customer Interface is not indicated as a required field. 4682 - 2011-05-16 Fixed bug#[7310](http://bugs.otrs.org/show_bug.cgi?id=7310) - AdminNotification.dtl restricts subject line to 120 characters. 4683 - 2011-05-10 Fixed bug#[7280](http://bugs.otrs.org/show_bug.cgi?id=7280) - AgentTicketCompose :: empty state selection causes many log entries. 4684 - 2011-05-10 Fixed bug#[7111](http://bugs.otrs.org/show_bug.cgi?id=7111) - Customer Password reset mail is sent even if the DB could not be updated. 4685 - 2011-05-10 Fixed bug#[7271](http://bugs.otrs.org/show_bug.cgi?id=7271) - AJAX issue when clicking 'Submit' while AJAX requests are still running. 4686 - 2011-05-09 Fixed bug#[7270](http://bugs.otrs.org/show_bug.cgi?id=7270) - Changing the customer from overviews opens the ticket zoom. 4687 - 2011-05-09 Fixed bug#[7262](http://bugs.otrs.org/show_bug.cgi?id=7262) - Customer Ticket Overview Sorting by \<th\>. 4688 - 2011-05-09 Fixed bug#[6901](http://bugs.otrs.org/show_bug.cgi?id=6901) - Ticket Search -\> CSV export -\> close date incorrect. 4689 - 2011-05-09 Fixed bug#[7289](http://bugs.otrs.org/show_bug.cgi?id=7289) - Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay 4690 should be specified in milliseconds rather than seconds. 4691 - 2011-05-09 Added new Croatian translation, thanks to Damir Dzeko! 4692 - 2011-05-09 Fixed bug#[7092](http://bugs.otrs.org/show_bug.cgi?id=7092) - Non-existent theme set in user\_preferences makes login impossible. 4693 - 2011-05-09 Fixed bug#[7010](http://bugs.otrs.org/show_bug.cgi?id=7010) - Latest version of PDF::API2 no longer includes DejaVu fonts. 4694 Fixed by including DejaVu fonts in var/fonts. 4695 - 2011-05-09 Fixed bug#[7245](http://bugs.otrs.org/show_bug.cgi?id=7245) - Event based notifications are not sent to roles. 4696 - 2011-05-04 Fixed bug#[7277](http://bugs.otrs.org/show_bug.cgi?id=7277) - otrs.cleanup is called in Cron on Win32. 4697 - 2011-05-04 Fixed bug#[7272](http://bugs.otrs.org/show_bug.cgi?id=7272) - i18n: TicketFreeTime field label is not translated. 4698 - 2011-05-02 Updated Brasilian Portugese translation, thanks to Murilo Moreira de Oliveira! 4699 - 2011-05-02 Updated Persian translation, thanks to Masood Ramezani! 4700 - 2011-04-28 Fixed bug#[7244](http://bugs.otrs.org/show_bug.cgi?id=7244) - Plain Auth with SMTP/TLS does not work. 4701 - 2011-04-21 Fixed bug#[7212](http://bugs.otrs.org/show_bug.cgi?id=7212) - IE7 Move box alignment issue in AgentTicketZoom. 4702 - 2011-04-21 Fixed bug#[7188](http://bugs.otrs.org/show_bug.cgi?id=7188) - Resizable handle always in foreground. 4703 - 2011-04-19 Fixed bug#[7229](http://bugs.otrs.org/show_bug.cgi?id=7229) - Apache configuration file references nonexisting javascript directory. 4704 - 2011-04-14 Fixed bug#[7230](http://bugs.otrs.org/show_bug.cgi?id=7230) - Password fields in SysConfig GUI are not protected. 4705 - 2011-04-14 Fixed bug#[7222](http://bugs.otrs.org/show_bug.cgi?id=7222) - Translation strings with more than 3 placeholders are not translated. 4706 - 2011-04-12 Fixed bug#[7213](http://bugs.otrs.org/show_bug.cgi?id=7213) - TicketSearch() TicketFlags handling broken. 4707 - 2011-04-11 Fixed bug#[7209](http://bugs.otrs.org/show_bug.cgi?id=7209) - TimeUnits validation not working. 4708 - 2011-04-11 Updated Italian translation, thanks to Lucia Magnanelli! 4709 - 2011-04-06 Fixed bug#[7058](http://bugs.otrs.org/show_bug.cgi?id=7058) - AJAX communication error when picking queue during ticket split. 4710 - 2011-04-05 Fixed bug#[7179](http://bugs.otrs.org/show_bug.cgi?id=7179) - MasterAction causes browser problem. 4711 - 2011-04-05 Fixed bug#[7169](http://bugs.otrs.org/show_bug.cgi?id=7169) - Archived tickets can not be un-archived. 4712 - 2011-04-04 Fixed bug#[6801](http://bugs.otrs.org/show_bug.cgi?id=6801) - Bulk Actions are not working. 4713 - 2011-04-04 Fixed bug#[7156](http://bugs.otrs.org/show_bug.cgi?id=7156) - NewTicketInNewWindow misplaced group. 4714 - 2011-04-01 Fixed bug#[7096](http://bugs.otrs.org/show_bug.cgi?id=7096) - CSS for navigation bar :: wrong z-index for selected area and hover. 4715 - 2011-04-01 Fixed bug#[7160](http://bugs.otrs.org/show_bug.cgi?id=7160) - Typo "Anwort" in translation file de.pm. 4716 - 2011-04-01 Fixed bug#[7158](http://bugs.otrs.org/show_bug.cgi?id=7158) - Customer search can not be started via URL. 4717 - 2011-04-01 Fixed bug#[7119](http://bugs.otrs.org/show_bug.cgi?id=7119) - Search profile names not visible in URL anymore in customer and agent panel. 4718 - 2011-04-01 Fixed bug#[7151](http://bugs.otrs.org/show_bug.cgi?id=7151) - Secure::DisableBanner does not disable E-Mail Headers 4719 - 2011-03-28 Fixed bug#[7115](http://bugs.otrs.org/show_bug.cgi?id=7115) - Search profiles are not working after upgrade to OTRS 3. 4720 4721# 3.0.7 2011-04-12 4722 - 2011-03-24 Fixed bug#[7106](http://bugs.otrs.org/show_bug.cgi?id=7106) - Customer user login can't be updated nor changed. 4723 - 2011-03-24 Fixed bug#[6954](http://bugs.otrs.org/show_bug.cgi?id=6954) - Option "NewTicketInNewWindow::Enabled" is not working. 4724 - 2011-03-22 Fixed bug#[7052](http://bugs.otrs.org/show_bug.cgi?id=7052) - Clicking on items in Dashboard and Overview causes 4725 two GET request instead of one. 4726 - 2011-03-22 Fixed bug#[7077](http://bugs.otrs.org/show_bug.cgi?id=7077) - Customer Interface Article Information not displayed properly in IE7. 4727 - 2011-03-18 Fixed bug#[7063](http://bugs.otrs.org/show_bug.cgi?id=7063) - TicketZoom Customer information display issue in IE7. 4728 - 2011-03-16 Fixed bug#[7060](http://bugs.otrs.org/show_bug.cgi?id=7060) - Unexisting value is passed to several subroutines in AgentTicketPhone when there is no subaction. 4729 - 2011-03-15 Fixed bug#[7057](http://bugs.otrs.org/show_bug.cgi?id=7057) - Kernel::System::StandardResponse-\>StandardResponseLookup() is broken 4730 - 2011-03-15 Fixed bug#[5604](http://bugs.otrs.org/show_bug.cgi?id=5604) - Show name of static statistic, if there is only one. 4731 - 2011-03-14 Updated Norwegian translation, thanks to Espen Stefansen! 4732 - 2011-03-14 Fixed bug#[7040](http://bugs.otrs.org/show_bug.cgi?id=7040) - SQL error when retrieving CustomerCompanyList with Valid =\> 0. 4733 - 2011-03-14 Updated Chinese translation, thanks to Martin Liu! 4734 - 2011-03-13 Fixed bug#[7042](http://bugs.otrs.org/show_bug.cgi?id=7042) - Textual and layout issue Archive option in AgentTicketSearch. 4735 - 2011-03-10 Fixed bug#[6946](http://bugs.otrs.org/show_bug.cgi?id=6946) - SelectAllXXX checkbox is not checked when you first enter to the module. 4736 - 2011-03-09 Fixed bug#[7007](http://bugs.otrs.org/show_bug.cgi?id=7007) - Loader unit tests fail on MSWin32. 4737 - 2011-03-08 Fixed bug#[6790](http://bugs.otrs.org/show_bug.cgi?id=6790) - Custom directory not considered when running in CGI. 4738 - 2011-03-08 Fixed bug#[5354](http://bugs.otrs.org/show_bug.cgi?id=5354) - Gratuitous "use lib '../..';" in Kernel::Output::HTML::Layout 4739 preventing modules in /Custom to be loaded when deployed as CGI. 4740 - 2011-03-07 Fixed bug#[6014](http://bugs.otrs.org/show_bug.cgi?id=6014) - Printed pdf tickets are not searchable. 4741 - 2011-03-07 Fixed bug#[7006](http://bugs.otrs.org/show_bug.cgi?id=7006) - One MainObject unit test fails on Win32. 4742 - 2011-03-02 Fixed bug#[6936](http://bugs.otrs.org/show_bug.cgi?id=6936) - Click on Customer triggers Wildcard-Search. 4743 - 2011-02-28 Fixed bug#[6961](http://bugs.otrs.org/show_bug.cgi?id=6961) - TicketActionsPerTicket - Buttons not localized. 4744 - 2011-02-28 Fixed bug#[5578](http://bugs.otrs.org/show_bug.cgi?id=5578) - TicketSolutionResponseTime.pm fix. 4745 - 2011-02-28 Fixed bug#[6974](http://bugs.otrs.org/show_bug.cgi?id=6974) - Ticket Search does not find tickets if searching by 4746 in between 2 dates, and the ticket time is 00:00:00. 4747 - 2011-02-28 Fixed bug#[6930](http://bugs.otrs.org/show_bug.cgi?id=6930) - en\_GB (united kingdom) notification events blank. 4748 - 2011-02-25 Fixed bug#[6822](http://bugs.otrs.org/show_bug.cgi?id=6822) - Underscore in username problem in 3.0.5. 4749 - 2011-02-25 Added Hindi translation, thanks to Chetan Nagaonkar! 4750 4751# 3.0.6 2011-02-29 4752 - 2011-02-21 Fixed bug#[6938](http://bugs.otrs.org/show_bug.cgi?id=6938). CustomerUser AutoLoginCreation doesn't work. 4753 - 2011-02-21 Updated Russian translation, thanks to Eugene Kungurov! 4754 - 2011-02-18 Fixed bug#[6912](http://bugs.otrs.org/show_bug.cgi?id=6912) - MIME-Viewer (PDF Preview) is not properly displayed in 3.x UI. 4755 - 2011-02-16 Changed UserID 1 notification 4756 - 2011-02-16 Updated Brazilian Portugese translation, thanks to Humberto Diogenes! 4757 - 2011-02-15 Fixed bug#[6861](http://bugs.otrs.org/show_bug.cgi?id=6861) - Navigation should be disabled when linking an object. 4758 - 2011-02-14 Fixed bug#[6869](http://bugs.otrs.org/show_bug.cgi?id=6869) - ITSM 3 Link Object "close window" refreshes and settings lost 4759 - 2011-02-09 Fixed bug#[6878](http://bugs.otrs.org/show_bug.cgi?id=6878) - Agent and customer usernames and passwords stored plaintext 4760 in database and session. 4761 - 2011-02-09 Updated French translation, thanks to R�mi Seguy! 4762 - 2011-02-08 Fixed bug#[6808](http://bugs.otrs.org/show_bug.cgi?id=6808) - change queue with note destroyes rich text in note 4763 when file is attached. 4764 - 2011-02-04 Fixed bug#[4350](http://bugs.otrs.org/show_bug.cgi?id=4350) - Time\_accounting not merged when merging ticket. 4765 - 2011-02-03 Fixed bug#[6831](http://bugs.otrs.org/show_bug.cgi?id=6831) - CustomerLogo not shown if external URL. 4766 - 2011-02-02 Fixed bug#[2877](http://bugs.otrs.org/show_bug.cgi?id=2877) - Licence is "License" in British English. 4767 - 2011-02-01 Fixed bug#[6837](http://bugs.otrs.org/show_bug.cgi?id=6837) - Queue cannot be created, just changed 4768 - 2011-02-01 Fixed bug#[6696](http://bugs.otrs.org/show_bug.cgi?id=6696) - TicketFreeTime options are line breaked in the 4769 search window. 4770 - 2011-01-31 Implemented bug#[6824](http://bugs.otrs.org/show_bug.cgi?id=6824) - Adding system addresses from CLI, via new 4771 script bin/otrs.AddSystemAddress.pl. 4772 - 2011-01-31 Fixed bug#[6818](http://bugs.otrs.org/show_bug.cgi?id=6818) - PDF Printing does not work with newest PDF::API2 4773 2.x module. 4774 - 2011-01-28 Fixed bug#[6506](http://bugs.otrs.org/show_bug.cgi?id=6506) - Ticket::Frontend::ZoomRichTextForce no longer 4775 available. 4776 - 2011-01-27 Fixed bug#[6539](http://bugs.otrs.org/show_bug.cgi?id=6539) - CustomerUser LDAP Fetch is requesting all attributes 4777 instead of configured attributes from map. 4778 - 2011-01-27 Added database connection information to otrs.CheckDB.pl script. 4779 - 2011-01-27 Fixed bug#[6729](http://bugs.otrs.org/show_bug.cgi?id=6729) - SMIME-Encryption broken in Interface. 4780 - 2011-01-27 Fixed bug#[6792](http://bugs.otrs.org/show_bug.cgi?id=6792) - ArticleFreeText default selection is not respected 4781 by input masks. 4782 - 2011-01-27 Fixed bug#[6791](http://bugs.otrs.org/show_bug.cgi?id=6791) - In TicketZoom Total Accounted Time is displayed 4783 when AccountTime is set to "off". 4784 - 2011-01-26 Fixed bug#[6721](http://bugs.otrs.org/show_bug.cgi?id=6721) - New users with empty password creation is allowed 4785 but a random password is assigned without notification. 4786 - 2011-01-26 Fixed bug#[4188](http://bugs.otrs.org/show_bug.cgi?id=4188) - Moving junk mails unnecessarily need subject and 4787 body (for 3.0 version). 4788 - 2011-01-25 Fixed bug#[6789](http://bugs.otrs.org/show_bug.cgi?id=6789) - Ticket OpenSearch in Customer Interface is broken. 4789 - 2011-01-25 Fixed bug#[4764](http://bugs.otrs.org/show_bug.cgi?id=4764) - Public frontend has Customer frontend opensearch 4790 descriptions. 4791 - 2011-01-25 Fixed bug#[6600](http://bugs.otrs.org/show_bug.cgi?id=6600) - AgentTicketSearch date selection issues. 4792 - 2011-01-25 Fixed bug#[5487](http://bugs.otrs.org/show_bug.cgi?id=5487) - Event Based notification - respect "Include 4793 Attachments to Notification". 4794 - 2011-01-25 Fixed bug#[6745](http://bugs.otrs.org/show_bug.cgi?id=6745) - Disabling out of office does not work until 4795 logging out. 4796 - 2011-01-25 Fixed bug#[6740](http://bugs.otrs.org/show_bug.cgi?id=6740) - Link CI to new phone or mail ticket does not work. 4797 - 2011-01-25 Fixed bug#[6764](http://bugs.otrs.org/show_bug.cgi?id=6764) - Usage of TicketHook as TicketZoom Subject. 4798 - 2011-01-24 Fixed bug#[6684](http://bugs.otrs.org/show_bug.cgi?id=6684) - CustomerInfoSize doesn't size the info box. 4799 - 2011-01-21 Fixed bug#[6728](http://bugs.otrs.org/show_bug.cgi?id=6728) - Notification Management not usable if many 4800 notifications exist. 4801 - 2011-01-21 Fixed bug#[6741](http://bugs.otrs.org/show_bug.cgi?id=6741) - Select box does not display helpful error messages. 4802 - 2011-01-21 Fixed bug#[6530](http://bugs.otrs.org/show_bug.cgi?id=6530) - Problem sending inline PGP answer. 4803 - 2011-01-21 Fixed bug#[6044](http://bugs.otrs.org/show_bug.cgi?id=6044) - Toolbar - show static buttons first 4804 - 2011-01-21 Fixed bug#[6654](http://bugs.otrs.org/show_bug.cgi?id=6654) - Can't add a queue with Unlock set to No using a PostgreSQL 4805 database. 4806 - 2011-01-20 Fixed bug#[4814](http://bugs.otrs.org/show_bug.cgi?id=4814) - Need UserID or UserLogin error message in some scenarios 4807 when using BasicAuth. 4808 - 2011-01-20 Fixed bug#[6725](http://bugs.otrs.org/show_bug.cgi?id=6725) - Typo in description for Stats in SysConfig. 4809 - 2011-01-20 Fixed bug#[6001](http://bugs.otrs.org/show_bug.cgi?id=6001) - Configuration issues when Apache::DBI is not installed. 4810 Apache::DBI is now bundled in Kernel/cpan-lib, mainly because it's not part of the 4811 RHEL5 package repositories. 4812 - 2011-01-19 Fixed bug#[6704](http://bugs.otrs.org/show_bug.cgi?id=6704) - Core.AJAX throws exceptions which cannot be handled. 4813 - 2011-01-17 Fixed bug#[6599](http://bugs.otrs.org/show_bug.cgi?id=6599) - Ticket sub-sorting in dashlets isn't working. 4814 - 2011-01-17 Fixed bug#[6706](http://bugs.otrs.org/show_bug.cgi?id=6706) - Add Google Chrome Frame support. 4815 4816# 3.0.5 2011-01-18 4817 - 2011-01-13 Fixed bug#[6628](http://bugs.otrs.org/show_bug.cgi?id=6628) - Attachments don't show up in Exchange when using WebUploadCacheModule::FS. 4818 - 2011-01-12 Fixed bug#[6681](http://bugs.otrs.org/show_bug.cgi?id=6681) - Font of notes is not fixed font (Frontend::RichText is disabled). 4819 - 2011-01-12 Fixed bug#[6458](http://bugs.otrs.org/show_bug.cgi?id=6458) - "Lock" not indicated on compose (lock/unlock message was not shown). 4820 - 2011-01-11 Fixed bug#[6653](http://bugs.otrs.org/show_bug.cgi?id=6653) - Time Format Dashboard etc. 4821 - 2011-01-11 Fixed bug#[6505](http://bugs.otrs.org/show_bug.cgi?id=6505) - Ticket::Frontend::PlainView has no effect. 4822 - 2011-01-10 Fixed bug#[6668](http://bugs.otrs.org/show_bug.cgi?id=6668) - Upgrade to OTRS 3.0.x fails if OTRS 2.4.x is used with OTRS::ITSM 2.x 4823 - 2011-01-07 Fixed bug#[6555](http://bugs.otrs.org/show_bug.cgi?id=6555) - no decoder for iso-8859-1 at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 821. 4824 - 2011-01-07 Fixed bug#[6582](http://bugs.otrs.org/show_bug.cgi?id=6582) - Admin-\>Manage Queues wrong subqueue default. 4825 - 2011-01-07 Fixed bug#[6658](http://bugs.otrs.org/show_bug.cgi?id=6658) - History contains redundant SetPendingTime entries. 4826 - 2011-01-06 Fixed bug#[5053](http://bugs.otrs.org/show_bug.cgi?id=5053) - Some inline images (bitmaps) from MS Outlook clients are not displayed in ticket zoom. 4827 - 2011-01-06 Fixed bug#[6627](http://bugs.otrs.org/show_bug.cgi?id=6627) - Queue names are wrapped badly by the browser. 4828 - 2011-01-06 Fixed bug#[6591](http://bugs.otrs.org/show_bug.cgi?id=6591) - Date selector calendar does not open on agent out of office. 4829 - 2011-01-06 Fixed bug#[6563](http://bugs.otrs.org/show_bug.cgi?id=6563) - Article list in AgentTicketZoom scrolls inconveniently. 4830 - 2011-01-06 Fixed bug#[6629](http://bugs.otrs.org/show_bug.cgi?id=6629) - Opening a link in a new Tab with IE doesn't allow you to navigate away from the SOURCE tab. 4831 - 2011-01-06 Fixed bug#[6650](http://bugs.otrs.org/show_bug.cgi?id=6650) - AgentTicketPhone loses Responsible selection after reload. 4832 - 2011-01-06 Fixed bug#[6354](http://bugs.otrs.org/show_bug.cgi?id=6354) - SMTPTLS multiplies attachments. 4833 - 2011-01-05 Fixed bug#[6624](http://bugs.otrs.org/show_bug.cgi?id=6624) - If ticket is displayed in "Show all articles mode" only the last article can be replied in IE7. 4834 - 2011-01-04 Fixed bug#[6578](http://bugs.otrs.org/show_bug.cgi?id=6578) - Agent settings 'My Queues' selection not shown. 4835 - 2011-01-04 Fixed bug#[5175](http://bugs.otrs.org/show_bug.cgi?id=5175) - Documentation of Kernel::System::Main::FileRead. 4836 - 2011-01-04 Updated Italian translation, thanks to Alessandro Grassi! 4837 - 2011-01-04 Updated Norwegian translation, thanks to Eirik Wulff! 4838 - 2011-01-03 Fixed bug#[6604](http://bugs.otrs.org/show_bug.cgi?id=6604) - Some attachments from mails created with OTRS 2.4.6 4839 are missing from the attachment list after upgrade to 3.0. 4840 - 2010-12-30 Fixed bug#[6473](http://bugs.otrs.org/show_bug.cgi?id=6473) - Error at Apache log "uninitialized value". 4841 - 2010-12-30 Fixed bug#[4886](http://bugs.otrs.org/show_bug.cgi?id=4886) - FollowUp-notification send not to owner. 4842 - 2010-12-30 Updated CPAN module JSON to version 2.50. 4843 - 2010-12-30 Updated CPAN module JSON::PP to version 2.27103. 4844 - 2010-12-30 Updated CPAN module Text::CSV to version 1.21. 4845 - 2010-12-28 Fixed bug#[6595](http://bugs.otrs.org/show_bug.cgi?id=6595) - umleiten != Zur�ckweisen an. 4846 - 2010-12-28 Fixed bug#[6057](http://bugs.otrs.org/show_bug.cgi?id=6057) - Some action buttons don't have tooltips. 4847 - 2010-12-27 Fixed bug#[6606](http://bugs.otrs.org/show_bug.cgi?id=6606) - Login screen in area of ticket details. 4848 - 2010-12-27 Fixed bug#[6609](http://bugs.otrs.org/show_bug.cgi?id=6609) - Created date in article is overlapping the Loader icon. 4849 - 2010-12-27 Added extra documentation for bug#[6610](http://bugs.otrs.org/show_bug.cgi?id=6610) - 4850 OTRS\_CURRENT\_UserSalutation is always "-". 4851 - 2010-12-27 Fixed bug#[6605](http://bugs.otrs.org/show_bug.cgi?id=6605) - Error in url on admin package manager screen because wrong use of LQData. 4852 - 2010-12-23 Fixed bug#[6579](http://bugs.otrs.org/show_bug.cgi?id=6579) - ArticleTypeDefault is not selected in 'Note' 4853 on Bulk Action 4854 - 2010-12-23 Fixed bug#[6570](http://bugs.otrs.org/show_bug.cgi?id=6570) - Services/SLAs are not loaded if 4855 Ticket::Frontend::CustomerTicketMessage###Queue is set to "No" 4856 - 2010-12-23 Fixed bug#[6553](http://bugs.otrs.org/show_bug.cgi?id=6553) - Add CC for ticket customer function is no longer working. 4857 - 2010-12-22 Fixed bug#[4502](http://bugs.otrs.org/show_bug.cgi?id=4502) - Event Based Notification ignores SendNoNotification flag. 4858 - 2010-12-22 Fixed bug#[6596](http://bugs.otrs.org/show_bug.cgi?id=6596) - Ticket::Frontend::AgentTicketBounce###StateDefault doesn't work. 4859 - 2010-12-21 Fixed bug#[6576](http://bugs.otrs.org/show_bug.cgi?id=6576) - Unneeded entries in @INC. 4860 - 2010-12-21 Fixed bug#[6573](http://bugs.otrs.org/show_bug.cgi?id=6573) - Dutch notification texts don't display the ticket data. 4861 - 2010-12-20 Fixed bug#[6580](http://bugs.otrs.org/show_bug.cgi?id=6580) - Troubles modifying AgentTicketPhone in OTRS 3.0.3 4862 - using FreeText... failed. 4863 - 2010-12-20 Fixed bug#[6577](http://bugs.otrs.org/show_bug.cgi?id=6577) - AdminNotification screen does not work in IE7 on Windows XP. 4864 - 2010-12-17 Fixed bug#[6559](http://bugs.otrs.org/show_bug.cgi?id=6559) - the CK EDITOR for entering comments does not starts 4865 if you use CZ localization. 4866 - 2010-12-17 Fixed bug#[6560](http://bugs.otrs.org/show_bug.cgi?id=6560) - Link to "AgentPreferences" is shown even when the module is disabled. 4867 - 2010-12-17 Fixed bug#[6561](http://bugs.otrs.org/show_bug.cgi?id=6561) - Text sometimes too long for button. 4868 - 2010-12-17 Fixed bug#[6543](http://bugs.otrs.org/show_bug.cgi?id=6543) - UPGRADING should clearly state changed parameters 4869 of SetPermissions script. 4870 - 2010-12-16 Fixed bug#[6554](http://bugs.otrs.org/show_bug.cgi?id=6554) - SysConfig Group Handling. 4871 - 2010-12-15 Fixed bug#[6380](http://bugs.otrs.org/show_bug.cgi?id=6380) - Change Search Options does not list default fields. 4872 - 2010-12-14 Fixed bug#[6476](http://bugs.otrs.org/show_bug.cgi?id=6476) - Stats overview table has display error in table header. 4873 - 2010-12-14 Fixed bug#[6540](http://bugs.otrs.org/show_bug.cgi?id=6540) - System Log Hint could make room for more log information. 4874 - 2010-12-14 Fixed bug#[6541](http://bugs.otrs.org/show_bug.cgi?id=6541) - Left pane in AdminNotification is empty. 4875 - 2010-12-14 Fixed bug#[6542](http://bugs.otrs.org/show_bug.cgi?id=6542) - Typo in file UPGRADING. 4876 - 2010-12-14 Fixed bug#[6535](http://bugs.otrs.org/show_bug.cgi?id=6535) - Stats CSV output is not CSV, despite preference change. 4877 - 2010-12-14 Fixed bug#[6532](http://bugs.otrs.org/show_bug.cgi?id=6532) - With multiple inline images, only first one is 4878 preserved when replying. 4879 - 2010-12-14 Fixed bug#[6533](http://bugs.otrs.org/show_bug.cgi?id=6533) - Not possible to search tickets by responsible agent. 4880 - 2010-12-13 Fixed bug#[6520](http://bugs.otrs.org/show_bug.cgi?id=6520) - backup.pl doesn't backup with strong password. 4881 4882# 3.0.4 2010-12-15 4883 - 2010-12-10 Improved handling of JavaScript code. Now post output filters 4884 are able to inject and modify JavaScript code. 4885 - 2010-12-09 Fixed bug#[6498](http://bugs.otrs.org/show_bug.cgi?id=6498) - Creating module translations with 4886 otrs.CreateTranslationFile.pl -l all creates new files. 4887 - 2010-11-09 Upgraded jQuery UI to 1.8.6 (to fix some IE9 bugs). 4888 - 2010-12-09 Fixed bug#[6515](http://bugs.otrs.org/show_bug.cgi?id=6515) - CSV export of SQL statement isn't working. 4889 - 2010-12-09 Updated Danish Translation, thanks to Lars Jorgensen! 4890 - 2010-12-09 Fixed bug#[6496](http://bugs.otrs.org/show_bug.cgi?id=6496) - Article Filter only displays one article. 4891 - 2010-12-08 Fixed bug#[6421](http://bugs.otrs.org/show_bug.cgi?id=6421) - AdminCustomerUser does not show customers without searching 4892 - 2010-12-08 Fixed bug#[6470](http://bugs.otrs.org/show_bug.cgi?id=6470) - AgentTicketForward does not support ArticleFreeText 4893 - 2010-12-08 Fixed bug#[6436](http://bugs.otrs.org/show_bug.cgi?id=6436) - Content validation with javascript does not 4894 consider "CheckEmailAddresses". 4895 - 2010-12-07 Fixed bug#[6200](http://bugs.otrs.org/show_bug.cgi?id=6200) - OTRS 3.0 customer navigation not configurable. 4896 - 2010-12-07 Fixed bug#[6012](http://bugs.otrs.org/show_bug.cgi?id=6012) - DashboardTicketGeneric.pm fails handing over 4897 "Attributes" to AgentTicketSearch(). 4898 - 2010-12-07 Fixed bug#[6459](http://bugs.otrs.org/show_bug.cgi?id=6459) - Unwanted and unconfigurable text when customer has no ticket created yet. 4899 This text was adapted and can now optionally be configured with the SysConfig setting 4900 'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'. 4901 - 2010-12-06 Fixed bug#[6477](http://bugs.otrs.org/show_bug.cgi?id=6477) - There are no hooks for Output filters on ticket composing screens. 4902 - 2010-12-06 Fixed bug#[6414](http://bugs.otrs.org/show_bug.cgi?id=6414) - Ticket overview small: resizing problems. 4903 - 2010-12-06 Fixed bug#[6451](http://bugs.otrs.org/show_bug.cgi?id=6451) - Article Tree doesn't expand. 4904 - 2010-12-06 Fixed bug#[6427](http://bugs.otrs.org/show_bug.cgi?id=6427) - Building large number of CacheFileStorable/ 4905 CacheInternalTicket Files will cause Software error. 4906 - 2010-12-06 Fixed bug#[6408](http://bugs.otrs.org/show_bug.cgi?id=6408) - Uploading an attachment removed previously uploaded inline images. 4907 - 2010-12-06 Fixed bug#[6234](http://bugs.otrs.org/show_bug.cgi?id=6234) - Field validation in the AgentTicketPhone mask kicks in after uploading a picture. 4908 - 2010-12-06 Fixed bug#[6425](http://bugs.otrs.org/show_bug.cgi?id=6425) - Ticket::Frontend::MenuModule###460-Delete and 4909 Ticket::Frontend::PreMenuModule###450-Delete resulting in white page. 4910 - 2010-12-03 Added possibility to see ticket actions on hover on every single ticket in medium and large 4911 ticket overviews (enable with TicketActionsPerTicket item on Ticket::Frontend::Overview###Medium or 4912 Ticket::Frontend::Overview###Preview setting). 4913 - 2010-12-03 Fixed bug#[6458](http://bugs.otrs.org/show_bug.cgi?id=6458) - "Lock" not indicated on compose. 4914 - 2010-12-03 Fixed bug#[6471](http://bugs.otrs.org/show_bug.cgi?id=6471) - Public interface handler is not able to load module 4915 specific JavaScript and CSS. 4916 - 2010-12-03 Fixed bug#[6262](http://bugs.otrs.org/show_bug.cgi?id=6262) - Results list can expand behind ticket history table. 4917 - 2010-12-03 Fixed bug#[6456](http://bugs.otrs.org/show_bug.cgi?id=6456) - Searches won't save selected queues. 4918 - 2010-12-03 Fixed bug#[6431](http://bugs.otrs.org/show_bug.cgi?id=6431) - TicketSearch Window broken in IE8. 4919 - 2010-12-03 Fixed bug#[6468](http://bugs.otrs.org/show_bug.cgi?id=6468) - Can't add "To" field to TicketSearch. 4920 - 2010-12-03 Fixed bug#[6289](http://bugs.otrs.org/show_bug.cgi?id=6289) - i18n: Creating a new stat shows hardcoded value 'New'. 4921 - 2010-12-03 Fixed bug#[6304](http://bugs.otrs.org/show_bug.cgi?id=6304) - Not sure about the meaning of "3". 4922 - 2010-12-03 Updated Russian translation, thanks to Sergey Romanov! 4923 - 2010-12-02 Fixed bug#[6366](http://bugs.otrs.org/show_bug.cgi?id=6366) - gnupg signatures not working correct for partly signed messages. 4924 - 2010-12-01 Fixed bug#[6303](http://bugs.otrs.org/show_bug.cgi?id=6303) - Article display height in ticket zoom of customer interface can be too high. 4925 - 2010-12-01 Updated Danish translation, thanks to Lars Jorgensen! 4926 - 2010-12-01 Fixed bug#[6440](http://bugs.otrs.org/show_bug.cgi?id=6440) - Incomplete Action parameter after logging in to the 4927 customer interface. 4928 - 2010-12-01 Fixed bug#[6455](http://bugs.otrs.org/show_bug.cgi?id=6455) - Ticket actions in Ticket Overview are not usable if 4929 session id is not in cookie. 4930 - 2010-12-01 Fixed bug#[6453](http://bugs.otrs.org/show_bug.cgi?id=6453) - Moving Tickets via AgentTicketMove empties set Free Fields. 4931 - 2010-11-30 Updated Serbian translation, thanks to Milorad Jovanovic! 4932 - 2010-11-30 Fixed bug#[6401](http://bugs.otrs.org/show_bug.cgi?id=6401) - Invalid agents are partially ignored/shown in ticket masks. 4933 - 2010-11-30 Fixed bug#[6040](http://bugs.otrs.org/show_bug.cgi?id=6040) - Remove ReplyAll option if possible in agent interface. 4934 - 2010-11-29 Fixed bug#[4856](http://bugs.otrs.org/show_bug.cgi?id=4856) - Notifications are sent even if ticket is created with closed state. 4935 - 2010-11-29 Fixed bug#[6420](http://bugs.otrs.org/show_bug.cgi?id=6420) - Customer Search with No Results does not display appropriate message. 4936 - 2010-11-29 Fixed bug#[6428](http://bugs.otrs.org/show_bug.cgi?id=6428) - FreeText field alignment is wrong in AdminGenericAgent. 4937 - 2010-11-29 Updated Japanese translation, thanks to Kaz Kamimura! 4938 - 2010-11-29 Fixed bug#[2950](http://bugs.otrs.org/show_bug.cgi?id=2950) - Field labels for ArticleFreeTime are not translated in PDF print. 4939 - 2010-11-29 Fixed bug#[6401](http://bugs.otrs.org/show_bug.cgi?id=6401) - Field label for Content not aligned in SysConfig. 4940 - 2010-11-26 Fixed bug#[6390](http://bugs.otrs.org/show_bug.cgi?id=6390) - Customer Interface - Latest article hover text is always 'Loading'. 4941 4942# 3.0.3 2010-11-29 4943 - 2010-11-26 Fixed bug#[6393](http://bugs.otrs.org/show_bug.cgi?id=6393) - ArticleFreeText is missing in Customer Interface TicketZoom. 4944 - 2010-11-26 Fixed bug#[6396](http://bugs.otrs.org/show_bug.cgi?id=6396) - Freetext fields can't be added to ticket search. 4945 - 2010-11-25 Fixed bug#[6131](http://bugs.otrs.org/show_bug.cgi?id=6131) - Lack of warning for revoked and expired keys for PGP signs on emails. 4946 - 2010-11-25 Fixed bug#[6361](http://bugs.otrs.org/show_bug.cgi?id=6361) - Upgrade v2.4-\>v3.0 on MySQL with InnoDB as storage 4947 engine generates an error. 4948 - 2010-11-25 Fixed bug#[6199](http://bugs.otrs.org/show_bug.cgi?id=6199) - OTRS 3.0 ToolBarSearchFulltext has no product design. 4949 - 2010-11-25 Fixed bug#[2638](http://bugs.otrs.org/show_bug.cgi?id=2638) - Broken email syntax detection. 4950 - 2010-11-25 Fixed bug#[6392](http://bugs.otrs.org/show_bug.cgi?id=6392) - Email addresses containing special but allowed 4951 characters are not accepted in customer administration. 4952 - 2010-11-25 Fixed bug#[6367](http://bugs.otrs.org/show_bug.cgi?id=6367) - My Queues Selection Box doesn't display well on lower resolutions. 4953 - 2010-11-24 Fixed bug#[6379](http://bugs.otrs.org/show_bug.cgi?id=6379) - No Ajax Update fro Crypt and Sign fields when you set the customer on Email Compose. 4954 - 2010-11-24 Fixed bug#[6395](http://bugs.otrs.org/show_bug.cgi?id=6395) - Broken use of PGP Sign on AgentTicketEmail screen. 4955 - 2010-11-24 Fixed bug#[6388](http://bugs.otrs.org/show_bug.cgi?id=6388) - In the Medium view, the title of the ticket is truncated after 25 characters. 4956 - 2010-11-24 Fixed bug#[6389](http://bugs.otrs.org/show_bug.cgi?id=6389) - Customer TicketZoom - Ticket Title is truncated after 25 characters. 4957 - 2010-11-24 Fixed bug#[6370](http://bugs.otrs.org/show_bug.cgi?id=6370) - New customer form submission - errors are silently dropped. 4958 - 2010-11-24 Fixed bug#[6264](http://bugs.otrs.org/show_bug.cgi?id=6264) - CKEditor Image upload does not show a correct behavior in case a FormID is missing. 4959 - 2010-11-24 Fixed bug#[6353](http://bugs.otrs.org/show_bug.cgi?id=6353) - GenericAgent throws error when ArticleFS storage used. 4960 - 2010-11-24 Added new Japanese translation, thanks to Kaz Kamimura Thomas! 4961 - 2010-11-24 Fixed bug#[6187](http://bugs.otrs.org/show_bug.cgi?id=6187) - IE9: article height incorrectly calculated. 4962 - 2010-11-24 Fixed bug#[6188](http://bugs.otrs.org/show_bug.cgi?id=6188) - IE9: article table resize handle has no effect. 4963 - 2010-11-24 Fixed bug#[6189](http://bugs.otrs.org/show_bug.cgi?id=6189) - IE9: ticket overview table headers behave incorrectly. 4964 - 2010-11-24 Fixed bug#[6382](http://bugs.otrs.org/show_bug.cgi?id=6382) - otrs.ArticleStorageSwitch.pl script not working. 4965 - 2010-11-24 Fixed bug#[6378](http://bugs.otrs.org/show_bug.cgi?id=6378) - The error messages are displayed incorrectly in the action list. 4966 - 2010-11-23 Fixed bug#[6314](http://bugs.otrs.org/show_bug.cgi?id=6314) - Upgrade 2.4.x -\> 3.0.x - older tickets in database 4967 are marked as unread. 4968 - 2010-11-23 Fixed bug#[6360](http://bugs.otrs.org/show_bug.cgi?id=6360) - Bulk Action link all to ticket number doesn't link anything. 4969 - 2010-11-23 Fixed bug#[6286](http://bugs.otrs.org/show_bug.cgi?id=6286) - Adding a phone call outbound does indicate an unread article. 4970 - 2010-11-23 Fixed bug#[6283](http://bugs.otrs.org/show_bug.cgi?id=6283) - FreeText field search is not possible in Customer Interface. 4971 - 2010-11-23 Fixed bug#[6362](http://bugs.otrs.org/show_bug.cgi?id=6362) - Software error adding new PGP key. 4972 - 2010-11-23 Fixed bug#[6273](http://bugs.otrs.org/show_bug.cgi?id=6273) - IE7: Alert dialog display problems. 4973 - 2010-11-23 Fixed bug#[6260](http://bugs.otrs.org/show_bug.cgi?id=6260) - RichTextEditor Action for Inline-Image Upload is hard coded. 4974 - 2010-11-23 Fixed bug#[6371](http://bugs.otrs.org/show_bug.cgi?id=6371) - Opening the customer ticket zoom shows a browser error message. 4975 - 2010-11-23 Fixed bug#[6308](http://bugs.otrs.org/show_bug.cgi?id=6308) - Ticket search templates are not saved in agent interface. 4976 - 2010-11-23 Fixed bug#[6359](http://bugs.otrs.org/show_bug.cgi?id=6359) - Documentation fixes. 4977 - 2010-11-23 Fixed bug#[6368](http://bugs.otrs.org/show_bug.cgi?id=6368) - Change search options does not work in customer interface. 4978 - 2010-11-23 Fixed bug#[6346](http://bugs.otrs.org/show_bug.cgi?id=6346) - Upgrading script 2.4 -\> 3.0 may cause corruption of 4979 the configuration files (ZZZAuto.pm and ZZZAAuto.pm). 4980 - 2010-11-23 Fixed bug#[6357](http://bugs.otrs.org/show_bug.cgi?id=6357) - Customer search URL contains ampersands (&) instead of semicolons (;). 4981 - 2010-11-22 Fixed bug#[6358](http://bugs.otrs.org/show_bug.cgi?id=6358) - No custom CSS or JS is loaded from public module registration settings. 4982 - 2010-11-22 Fixed bug#[6355](http://bugs.otrs.org/show_bug.cgi?id=6355) - $HOME/bin/otrs.LoaderCache.pl cron job unhappy with 4983 files in var/httpd/htdocs/skins/Customer/. 4984 - 2010-11-22 Fixed bug#[6352](http://bugs.otrs.org/show_bug.cgi?id=6352) - var/cron/cache schedules nonexistent $HOME/bin/otrs.CacheDelete.pl. 4985 - 2010-11-22 Fixed bug#[6350](http://bugs.otrs.org/show_bug.cgi?id=6350) - Sort order in "Auto Responses \<-\> Queues". 4986 - 2010-11-19 Fixed bug#[6288](http://bugs.otrs.org/show_bug.cgi?id=6288) - Generating a stat that outputs to PDF or CSV opens an empty pop-up. 4987 - 2010-11-19 Fixed bug#[6300](http://bugs.otrs.org/show_bug.cgi?id=6300) - Revoked GPG-Keys are not shown as revoked. 4988 - 2010-11-19 Fixed bug#[6343](http://bugs.otrs.org/show_bug.cgi?id=6343) - CSS problem in the result list of ticket customer search. 4989 - 2010-11-19 Fixed bug#[6327](http://bugs.otrs.org/show_bug.cgi?id=6327) - More problems when using Session instead of Cookie. 4990 - 2010-11-19 Fixed bug#[6337](http://bugs.otrs.org/show_bug.cgi?id=6337) - Generic Agent has "Delete Ticket" as Default set -\> risk of ticket loss! 4991 - 2010-11-18 Fixed bug#[6330](http://bugs.otrs.org/show_bug.cgi?id=6330) - Bad character in Polish translation. 4992 - 2010-11-18 Fixed bug#[6324](http://bugs.otrs.org/show_bug.cgi?id=6324) - If you use Sessions in URLs and not in cookies, 4993 responding to tickets logs you out. 4994 - 2010-11-17 Upgraded jQuery to 1.4.4 because of a number of regressions in 1.4.3. 4995 - 2010-11-17 Fixed bug#[6232](http://bugs.otrs.org/show_bug.cgi?id=6232) - FreeText fields requiredness is not indicated. 4996 - 2010-11-17 Fixed bug#[6318](http://bugs.otrs.org/show_bug.cgi?id=6318) - Error in error log due to comparison with a value that sometimes does not exist on Customer Search. 4997 - 2010-11-17 Fixed bug#[6317](http://bugs.otrs.org/show_bug.cgi?id=6317) - No Pagination String in Customer Search Results. 4998 - 2010-11-17 Fixed bug#[6309](http://bugs.otrs.org/show_bug.cgi?id=6309) - SortBy columns performs a full ticket search on customer ticket search results. 4999 - 2010-11-16 Fixed bug#[6316](http://bugs.otrs.org/show_bug.cgi?id=6316) - CustomerLogo not working. 5000 - 2010-11-16 Fixed bug#[5797](http://bugs.otrs.org/show_bug.cgi?id=5797) - SMIME functionality does not work with OpenSSL 1.0.0. 5001 - 2010-11-16 Fixed bug#[6302](http://bugs.otrs.org/show_bug.cgi?id=6302) - Inbound mail password displayed in clear text during install. 5002 - 2010-11-16 Fixed bug#[6261](http://bugs.otrs.org/show_bug.cgi?id=6261) - Remove drop down from SysConfig start screen. 5003 - 2010-11-16 Fixed bug#[6294](http://bugs.otrs.org/show_bug.cgi?id=6294) - GenericAgent - Time Selection is not in columns. 5004 5005# 3.0.2 2010-11-17 5006 - 2010-11-16 Fixed bug#[6278](http://bugs.otrs.org/show_bug.cgi?id=6278) - Public and Customer frontends disclose version information. 5007 - 2010-11-16 Fixed bug#[6297](http://bugs.otrs.org/show_bug.cgi?id=6297) - [IE8] can't open popups. 5008 - 2010-11-15 Fixed bug#[6290](http://bugs.otrs.org/show_bug.cgi?id=6290) - Generic Agent Weekdays are not correctly sorted. 5009 5010# 3.0.1 2010-11-15 5011 - 2010-11-12 Fixed bug#[6268](http://bugs.otrs.org/show_bug.cgi?id=6268) - Error in web installer when setting up RPM on CentOS. 5012 - 2010-11-12 Fixed bug#[6271](http://bugs.otrs.org/show_bug.cgi?id=6271) - In IE8 customer name does not come up when 5013 you create new Tickets and enter customer name. 5014 - 2010-11-12 Fixed bug#[6225](http://bugs.otrs.org/show_bug.cgi?id=6225) - User creation gives confusing error message when 5015 email address is incorrect. 5016 - 2010-11-12 Fixed bug#[6266](http://bugs.otrs.org/show_bug.cgi?id=6266) - Order of TicketOverview columns in CPanel. 5017 - 2010-11-11 Fixed bug#[5984](http://bugs.otrs.org/show_bug.cgi?id=5984) - Attachment is lost when replying / forwarding / 5018 splitting articles. 5019 - 2010-11-11 Fixed bug#[6222](http://bugs.otrs.org/show_bug.cgi?id=6222) - Links are not displayed completely in HTML articles. 5020 - 2010-11-10 Fixed bug#[6257](http://bugs.otrs.org/show_bug.cgi?id=6257) - Watched Tickets ToolBarModule does not have a shortcut defined 5021 - leads to display issues. 5022 - 2010-11-10 Fixed bug#[6254](http://bugs.otrs.org/show_bug.cgi?id=6254) - Reloading article in ticket zoom corrupts encoding. 5023 - 2010-11-10 Fixed bug#[6111](http://bugs.otrs.org/show_bug.cgi?id=6111): i18n - Admin Link relation edit screens translation issues. 5024 - 2010-11-10 Fixed bug#[6061](http://bugs.otrs.org/show_bug.cgi?id=6061): Field size harmonization. 5025 - 2010-11-10 Updated zh\_CN translation, thanks to Never Min! 5026 - 2010-11-09 Updated CPAN module CGI to version 3.50. 5027 - 2010-11-09 Fixed bug#[6251](http://bugs.otrs.org/show_bug.cgi?id=6251) - Admin Group Interface produces an error log entry. 5028 - 2010-11-09 Fixed bug#[5043](http://bugs.otrs.org/show_bug.cgi?id=5043) - All Tickets / Locked Tickets View in QueueView missing. 5029 - 2010-11-09 Fixed bug#[6238](http://bugs.otrs.org/show_bug.cgi?id=6238) - Global Overview settings are centered on the results, not on the page. 5030 - 2010-11-09 Fixed bug#[6071](http://bugs.otrs.org/show_bug.cgi?id=6071) - Ticket Zoom - back button does not work as expected. 5031 - 2010-11-09 Fixed bug#[5788](http://bugs.otrs.org/show_bug.cgi?id=5788) - IE Browser Error "Out of memory at line: 35". 5032 - 2010-11-08 Fixed bug#[6225](http://bugs.otrs.org/show_bug.cgi?id=6225) - User creation gives confusing error message when email address is incorrect. 5033 - 2010-11-08 Fixed bug#[6227](http://bugs.otrs.org/show_bug.cgi?id=6227) - Customer User creation gives confusing error message when email address is 5034 not validated. 5035 - 2010-11-08 Fixed bug#[6241](http://bugs.otrs.org/show_bug.cgi?id=6241) - Need Ticket::ViewableStateType in Kernel/Config.pm. 5036 - 2010-11-08 Fixed bug#[6240](http://bugs.otrs.org/show_bug.cgi?id=6240) - Agent Dashboard - ticket opens only when clicking on the number. 5037 - 2010-11-08 Fixed bug#[5935](http://bugs.otrs.org/show_bug.cgi?id=5935) - TicketSearch Button - various improvements. 5038 - 2010-11-05 Fixed bug#[6113](http://bugs.otrs.org/show_bug.cgi?id=6113) - SysConfig - add a shortcut to "Change" button. 5039 - 2010-11-05 Fixed bug#[5930](http://bugs.otrs.org/show_bug.cgi?id=5930) - Optimisation in 5040 Kernel::Modules::CustomerTicketOverView-\>ShowTicketStatus. 5041 5042# 3.0.0 beta7 2010-11-08 5043 - 2010-11-05 Fixed bug#[6151](http://bugs.otrs.org/show_bug.cgi?id=6151) - No visual notification when generated article in ticket views. 5044 - 2010-11-05 Upgraded CKEditor to 3.4.2. 5045 - 2010-11-05 Fixed bug#[6237](http://bugs.otrs.org/show_bug.cgi?id=6237) - Datepicker starts weeks always on Sunday. 5046 - 2010-11-04 Skins can now be selected based on hostname with the configuration 5047 settings "Loader::Agent::DefaultSelectedSkin::HostBased" and 5048 "Loader::Customer::SelectedSkin::HostBased". 5049 - 2010-11-04 Fixed bug#[6216](http://bugs.otrs.org/show_bug.cgi?id=6216) - Queue names with spaces not displayed correctly in ticket view. 5050 - 2010-11-04 Fixed bug#[6186](http://bugs.otrs.org/show_bug.cgi?id=6186) - IE9: Dashboard widget functions broken. 5051 - 2010-11-04 Fixed bug#[6185](http://bugs.otrs.org/show_bug.cgi?id=6185) - IE9: JS error in the Dashboard. 5052 - 2010-11-04 Fixed bug#[6231](http://bugs.otrs.org/show_bug.cgi?id=6231) - Link delete screen redirects to itself if the bulk checkbox is used. 5053 - 2010-11-04 Fixed bug#[6215](http://bugs.otrs.org/show_bug.cgi?id=6215) - Agents can't have two popups open at the same time. 5054 - 2010-11-04 Fixed bug#[6228](http://bugs.otrs.org/show_bug.cgi?id=6228) - No difference between prio 1, 2 and 3 in overviews. 5055 - 2010-11-04 Fixed bug#[5757](http://bugs.otrs.org/show_bug.cgi?id=5757) - Article table resizing does not work correctly in IE7. 5056 - 2010-11-04 Fixed bug#[6229](http://bugs.otrs.org/show_bug.cgi?id=6229) - Submit button for Change Customer is below the fold with large amount of history. 5057 - 2010-11-04 Fixed bug#[6191](http://bugs.otrs.org/show_bug.cgi?id=6191) - Dashboard filter loses context after moving to next "bundle". 5058 - 2010-11-04 Fixed bug#[6207](http://bugs.otrs.org/show_bug.cgi?id=6207) - Pagination does not work in dashboard. 5059 - 2010-11-04 Fixed bug#[5937](http://bugs.otrs.org/show_bug.cgi?id=5937) - Large overview data presentation issues. 5060 - 2010-11-04 Fixed bug#[6203](http://bugs.otrs.org/show_bug.cgi?id=6203) - Rich Text Editor - right click on misspelled words in Firefox does not work as expected. 5061 - 2010-11-03 Fixed bug#[4273](http://bugs.otrs.org/show_bug.cgi?id=4273) - No required fields indication in AdminUser screen. 5062 - 2010-11-03 Added Serbian translation, thanks to Milorad Jovanović! 5063 - 2010-11-03 Fixed bug#[6073](http://bugs.otrs.org/show_bug.cgi?id=6073) - Search window does not resize to selected content. 5064 - 2010-11-03 Fixed bug#[6122](http://bugs.otrs.org/show_bug.cgi?id=6122) - TicketZoom Scroller Height is calculation is broken. 5065 - 2010-11-03 Fixed bug#[5649](http://bugs.otrs.org/show_bug.cgi?id=5649) - Changing owner in M and S views opens in same tab instead of popup. 5066 - 2010-11-03 Fixed bug#[6181](http://bugs.otrs.org/show_bug.cgi?id=6181) - Customer Login box does not work if password is in browser cache. 5067 - 2010-11-03 Fixed bug#[6206](http://bugs.otrs.org/show_bug.cgi?id=6206) - DefineEmailFrom is not used when creating an email-ticket. 5068 - 2010-11-03 Fixed bug#[6156](http://bugs.otrs.org/show_bug.cgi?id=6156) - No FreeText Fields in Search. 5069 - 2010-11-02 Fixed bug#[6092](http://bugs.otrs.org/show_bug.cgi?id=6092) - Skins cannot be selected based on hostname. 5070 - 2010-11-02 Fixed bug#[5054](http://bugs.otrs.org/show_bug.cgi?id=5054) - Page titles could be more compact and informative. 5071 - 2010-11-02 Fixed bug#[6213](http://bugs.otrs.org/show_bug.cgi?id=6213) - If you use AgentTicketMove in a separate screen, 5072 it does not open in a popup. 5073 - 2010-11-02 Fixed bug#[6208](http://bugs.otrs.org/show_bug.cgi?id=6208) - If ticket zoom is not fully loaded actions will 5074 open in same window instead of popup. 5075 - 2010-11-02 Fixed bug#[6210](http://bugs.otrs.org/show_bug.cgi?id=6210) - GetUserData() function caching does not work correctly in all scenarios. 5076 - 2010-11-02 Fixed bug#[4565](http://bugs.otrs.org/show_bug.cgi?id=4565) - OutOfOffice information is displayed in responses and signatures. 5077 - 2010-11-02 Fixed bug#[6055](http://bugs.otrs.org/show_bug.cgi?id=6055) - 500 Error when closing ticket with non-original/changed customer. 5078 - 2010-11-02 Fixed bug#[5830](http://bugs.otrs.org/show_bug.cgi?id=5830) - Sometimes when replying on ticket getting error 5079 "Can't use an undefined value as a SCALAR reference". 5080 - 2010-11-02 Fixed bug#[5296](http://bugs.otrs.org/show_bug.cgi?id=5296) - Event based notifications do not check for local mail address. 5081 - 2010-11-02 Fixed bug#[1639](http://bugs.otrs.org/show_bug.cgi?id=1639) - Limit search time to certain amount by default. 5082 - 2010-11-02 Updated CPAN module JSON to version 2.27. 5083 - 2010-11-02 Fixed bug#[6205](http://bugs.otrs.org/show_bug.cgi?id=6205) - DefineEmailFrom does not use SystemAddress when set to 5084 Agent Name + FromSeparator + System Address Display Name. 5085 - 2010-11-02 Fixed bug#[6162](http://bugs.otrs.org/show_bug.cgi?id=6162) - When you close a search before complete load, 5086 it will be reopened automatically. 5087 - 2010-11-02 Fixed bug#[6060](http://bugs.otrs.org/show_bug.cgi?id=6060) - IE7 customer management in a popup breaks ticket creation page. 5088 - 2010-11-02 Fixed bug#[6204](http://bugs.otrs.org/show_bug.cgi?id=6204) - Autocomplete of customer users shows encoding characters. 5089 - 2010-11-02 Fixed bug#[6201](http://bugs.otrs.org/show_bug.cgi?id=6201) - Not able to save FreeText fields if TimeInput it set to required. 5090 - 2010-11-01 Fixed bug#[6137](http://bugs.otrs.org/show_bug.cgi?id=6137) - Split action does not create a link to the original ticket. 5091 - 2010-10-29 Fixed bug#[6163](http://bugs.otrs.org/show_bug.cgi?id=6163) - In Phone Ticket you can't attach files automatically after choosing a customer. 5092 - 2010-10-29 Fixed bug#[5917](http://bugs.otrs.org/show_bug.cgi?id=5917) - Thirdparty [Firefox]: Search freezes after deleting one field from profile. 5093 - 2010-10-29 Fixed bug#[5989](http://bugs.otrs.org/show_bug.cgi?id=5989) - Thirdparty [ckeditor?]: Using address book in reply window breaks the message body text box. 5094 - 2010-10-29 Updated Russian translation, thanks to Eugene Kungurov! 5095 - 2010-10-29 Fixed bug#[6184](http://bugs.otrs.org/show_bug.cgi?id=6184) - Streamline required field error messages. 5096 - 2010-10-28 Fixed bug#[5657](http://bugs.otrs.org/show_bug.cgi?id=5657) - In Global Ticket Overview, sorting for Prio is missing. 5097 - 2010-10-28 Fixed bug#[6141](http://bugs.otrs.org/show_bug.cgi?id=6141) - Sysconfig Address Book disable. 5098 - 2010-10-28 Upgraded CKEditor to 3.4.1. 5099 - 2010-10-27 Fixed bug#[6082](http://bugs.otrs.org/show_bug.cgi?id=6082) - Graph selections appear even if GD is not installed. 5100 - 2010-10-27 Fixed bug#[6059](http://bugs.otrs.org/show_bug.cgi?id=6059) - Customer name with quotes is truncated. 5101 - 2010-10-27 Fixed bug#[6094](http://bugs.otrs.org/show_bug.cgi?id=6094) - Responses in ticket view don't match. 5102 - 2010-10-27 Fixed bug#[6116](http://bugs.otrs.org/show_bug.cgi?id=6116) - ZoomExpand preference works inverted for articles. 5103 - 2010-10-27 Fixed bug#[6125](http://bugs.otrs.org/show_bug.cgi?id=6125) - Customer IDs with underscores do not work properly. 5104 - 2010-10-27 Fixed bug#[5637](http://bugs.otrs.org/show_bug.cgi?id=5637) - In Phone Ticket -\> Create a new customer via Popup, 5105 it's not possible to take over the recent created customer. 5106 Only a link to create a new ticket appears. 5107 - 2010-10-26 Fixed bug#[6076](http://bugs.otrs.org/show_bug.cgi?id=6076) - Bulk unlock does not work correctly. 5108 - 2010-10-26 Fixed bug#[6163](http://bugs.otrs.org/show_bug.cgi?id=6163) - In Phone Ticket you can't attach files automatically after choosing a customer. 5109 - 2010-10-26 Fixed bug#[6114](http://bugs.otrs.org/show_bug.cgi?id=6114) - Percentage sign in Customers \<-\> Services interface when using 5110 Dutch translation. 5111 - 2010-10-25 Fixed bug#[6160](http://bugs.otrs.org/show_bug.cgi?id=6160) - ServiceList function breaks if you have service names with 5112 special characters like ? ? ? or + + +. 5113 - 2010-10-25 Fixed bug#[6118](http://bugs.otrs.org/show_bug.cgi?id=6118) - The "Small", "Medium" and "Large" Queue views are broken if no 5114 data is found. 5115 5116# 3.0.0 beta6 2010-10-25 5117 - 2010-10-22 Fixed bug#[6150](http://bugs.otrs.org/show_bug.cgi?id=6150) - Spell checker should not be enabled by default. 5118 - 2010-10-22 Fixed bug#[6149](http://bugs.otrs.org/show_bug.cgi?id=6149) - New users get Ivory skin when created by admin using non-english language. 5119 - 2010-10-22 Updated CPAN module Text::CSV to version 1.20. 5120 - 2010-10-21 Fixed bug#[6089](http://bugs.otrs.org/show_bug.cgi?id=6089) - Close Window in Statistics doesn't work. 5121 - 2010-10-20 Fixed bug#[6132](http://bugs.otrs.org/show_bug.cgi?id=6132) - Wrong caching in RoleLookup function in Kernel/System/Group.pm. 5122 - 2010-10-19 Fixed bug#[6124](http://bugs.otrs.org/show_bug.cgi?id=6124) - Wrong caching in GroupLookup function in Kernel/System/Group.pm. 5123 - 2010-10-19 Fixed bug#[6127](http://bugs.otrs.org/show_bug.cgi?id=6127) - External function to create validation rules fails in Firefox on Ubuntu Linux. 5124 - 2010-10-19 Updated CPAN module Net::POP3::SSLWrapper to version 0.05. 5125 - 2010-10-19 Updated CPAN module Net::IMAP::Simple to version 1.2017. 5126 - 2010-10-19 Updated CPAN module MailTools to version 2.07. 5127 - 2010-10-19 Updated CPAN module JSON to version 2.26. 5128 - 2010-10-19 Updated CPAN module Apache::Reload to version 0.11. 5129 - 2010-10-18 Fixed bug#[6117](http://bugs.otrs.org/show_bug.cgi?id=6117) - Find method in VirtualFS is not able to find a file 5130 by Filename and Preferences 5131 - 2010-10-17 Fixed bug#[6090](http://bugs.otrs.org/show_bug.cgi?id=6090) - Accounted Time is not displayed in articles if 5132 Ticket::ZoomTimeDisplay is set to 'yes'. 5133 - 2010-10-17 Fixed bug#[6112](http://bugs.otrs.org/show_bug.cgi?id=6112) - Database IDs displayed in Admin GUI. 5134 - 2010-10-17 Fixed bug#[6110](http://bugs.otrs.org/show_bug.cgi?id=6110) - AdminCustomerUserGroup lists non-existing group 'info'. 5135 - 2010-10-17 Fixed bug#[6109](http://bugs.otrs.org/show_bug.cgi?id=6109) - '0' is not recognized as a valid input for TimeUnits. 5136 - 2010-10-12 Fixed bug#[6058](http://bugs.otrs.org/show_bug.cgi?id=6058) - Keyboard shortcuts should be shown via tooltip. 5137 - 2010-10-12 Added ability to open ticket history and other ticket actions 5138 in parallel. 5139 - 2010-10-12 Fixed bug#[6047](http://bugs.otrs.org/show_bug.cgi?id=6047) - Secure::DisableBanner does not work. 5140 - 2010-10-11 Fixed bug#[6079](http://bugs.otrs.org/show_bug.cgi?id=6079) - Unread tickets does mark as readed only second time. 5141 - 2010-10-11 Fixed bug#[5921](http://bugs.otrs.org/show_bug.cgi?id=5921) - RedHat rc script does not ignore ".save" files 5142 when rebuilding the cron jobs. 5143 - 2010-10-11 Fixed bug#[6040](http://bugs.otrs.org/show_bug.cgi?id=6040) - Remove ReplyAll option if possible. 5144 - 2010-10-07 Fixed bug#[5994](http://bugs.otrs.org/show_bug.cgi?id=5994) - Creating new statistic, field validation kicks in immediately. 5145 - 2010-10-07 Fixed bug#[5975](http://bugs.otrs.org/show_bug.cgi?id=5975) - Notifications (event-based) to external email 5146 address are visible to customers. 5147 5148# 3.0.0 beta5 2010-10-11 5149 - 2010-10-04 Fixed bug#[6064](http://bugs.otrs.org/show_bug.cgi?id=6064) - Predefined responses does not work. 5150 - 2010-10-01 Big improvements to TicketZoom rendering performance. 5151 - 2010-09-30 Fixed bug#[6054](http://bugs.otrs.org/show_bug.cgi?id=6054) - The default services are not loaded when creating a new ticket. 5152 - 2010-09-30 Fixed bug#[5911](http://bugs.otrs.org/show_bug.cgi?id=5911) - Enhance menu behavior. 5153 The submenus in the agent main menu open on click by default. With the new 5154 config "OpenMainMenuOnHover" setting it can be specified that they should 5155 also open on mouse hover. 5156 - 2010-09-30 Updated Ukrainian translation file, thanks to БельÑ?кий Ð?ртем! 5157 - 2010-09-30 Fixed bug#[5979](http://bugs.otrs.org/show_bug.cgi?id=5979) - IE8 - articles for a ticket doesn't switch 5158 - 2010-09-29 Fixed bug#[6017](http://bugs.otrs.org/show_bug.cgi?id=6017) - QueueLookup function returns wrong QueueID if a 5159 queue name was updated. 5160 - 2010-09-29 Fixed bug#[6019](http://bugs.otrs.org/show_bug.cgi?id=6019) - Choosing a search template does nothing. 5161 - 2010-09-29 Fixed bug#[6033](http://bugs.otrs.org/show_bug.cgi?id=6033) - Too many toolbar icons shown by default. 5162 Toolbar shortcuts are not shown by default. 5163 Toolbar items for tickets (such as locked tickets) are only shown if 5164 they have active tickets. 5165 - 2010-09-29 Fixed bug#[6032](http://bugs.otrs.org/show_bug.cgi?id=6032) - Customer History context settings not working. 5166 - 2010-09-28 Fixed bug#[6021](http://bugs.otrs.org/show_bug.cgi?id=6021) - Ticket Types are still displayed if they're invalid. 5167 - 2010-09-28 Fixed bug#[4732](http://bugs.otrs.org/show_bug.cgi?id=4732) - Mysql table index not used when LOWER() 5168 is used in queries for customer\_user.login. There is now a new flag CaseSensitive 5169 in the customer DB settings. Setting this to 1 will improve performance 5170 dramatically on large databases. 5171 - 2010-09-24 Fixed bug#[6007](http://bugs.otrs.org/show_bug.cgi?id=6007) - Free field content not saved. 5172 5173# 3.0.0 beta4 2010-09-27 5174 - 2010-09-24 Updated Russian translation file, thanks to Eugene Kungurov! 5175 - 2010-09-24 Fixed bug#[5655](http://bugs.otrs.org/show_bug.cgi?id=5655) - In Article Zoom, after a new article got created 5176 and page reloads, new article is shown as new. It's confusing. 5177 - 2010-09-24 Fixed bug#[5848](http://bugs.otrs.org/show_bug.cgi?id=5848) - Wrong characters in Czech language. 5178 - 2010-09-24 Updated Czech translation file, thanks to Pavel! 5179 - 2010-09-24 Fixed bug#[5962](http://bugs.otrs.org/show_bug.cgi?id=5962) - ToolBarModule and TicketSearchProfile, management 5180 of search profiles is not working correctly. 5181 - 2010-09-23 Fixed bug#[5950](http://bugs.otrs.org/show_bug.cgi?id=5950) - Customer History not shown in Change Customer View. 5182 - 2010-09-23 Changed ResponseFormat to TOFU (what people expect). 5183 - 2010-09-23 Fixed bug#[3515](http://bugs.otrs.org/show_bug.cgi?id=3515) - AgentTicketMove standard "Note" and "Subject" cannot be configured. 5184 - 2010-09-23 Fixed bug#[5965](http://bugs.otrs.org/show_bug.cgi?id=5965) - AgentTicketMove does not support setting of "Note" and "Subject". 5185 - 2010-09-23 Fixed bug#[5999](http://bugs.otrs.org/show_bug.cgi?id=5999) - Undefined variables generate warning in CustomerTicketMessage. 5186 - 2010-09-23 Fixed bug#[5980](http://bugs.otrs.org/show_bug.cgi?id=5980) - Free fields are not properly aligned. 5187 - 2010-09-23 Fixed bug#[5983](http://bugs.otrs.org/show_bug.cgi?id=5983) - Outlook inline image is displayed in attachment list. 5188 - 2010-09-23 Fixed bug#[5849](http://bugs.otrs.org/show_bug.cgi?id=5849) - Headline / Company Name is hardcoded in the DTL of the customer interface. 5189 - 2010-09-23 Fixed bug#[5988](http://bugs.otrs.org/show_bug.cgi?id=5988) - ActionRow in customer interface displays incorrectly 5190 when zoomed, in Firefox/Webkit browser 5191 - 2010-09-23 Fixed bug#[5995](http://bugs.otrs.org/show_bug.cgi?id=5995) - Pagination in Customer Interface does not work. 5192 - 2010-09-23 Fixed bug#[5982](http://bugs.otrs.org/show_bug.cgi?id=5982) - Email address does not render properly if it 5193 contains braces. 5194 - 2010-09-23 Fixed bug#[5987](http://bugs.otrs.org/show_bug.cgi?id=5987) - No column titles for ticket list in customer interface. 5195 This can now be configured with the config setting 5196 "Ticket::Frontend::CustomerTicketOverviewSortable". 5197 - 2010-09-22 Fixed bug#[5964](http://bugs.otrs.org/show_bug.cgi?id=5964) - The given param 'klant@ykoon.xx' in 'WatchUserIDs' is 5198 invalid in customer panel! 5199 - 2010-09-22 Fixed bug#[5956](http://bugs.otrs.org/show_bug.cgi?id=5956) - Arrows to expand/collapse Support Module details point 5200 in the wrong direction. 5201 - 2010-09-22 Fixed bug#[5976](http://bugs.otrs.org/show_bug.cgi?id=5976) - Admin Notification (event) text box runs outside the screen. 5202 - 2010-09-22 Fixed bug#[5959](http://bugs.otrs.org/show_bug.cgi?id=5959) - Agent gets "Invalid argument" JavaScript Error in Ticket Zoom. 5203 - 2010-09-21 Fixed bug#[5970](http://bugs.otrs.org/show_bug.cgi?id=5970) - Wrong orientation of expand / collapse arrows. 5204 - 2010-09-20 Fixed bug#[5707](http://bugs.otrs.org/show_bug.cgi?id=5707) - Web Installer Mail Configuration does not list all SMTP backends/options. 5205 - 2010-09-15 Fixed bug#[5948](http://bugs.otrs.org/show_bug.cgi?id=5948) - Address Book will not open for ticket forwarding. 5206 - 2010-09-15 Fixed bug#[5943](http://bugs.otrs.org/show_bug.cgi?id=5943) - Customer Link behaviour in ZoomView. 5207 - 2010-09-13 Fixed bug#[5649](http://bugs.otrs.org/show_bug.cgi?id=5649) - Changing owner from L view opens in same tab instead of popup. 5208 - 2010-09-13 Fixed bug#[5929](http://bugs.otrs.org/show_bug.cgi?id=5929) - CheckURLHash();get's called every 500ms - generates 5209 not needed load. 5210 5211# 3.0.0 beta3 2010-09-13 5212 - 2010-09-10 Fixed bug#[5525](http://bugs.otrs.org/show_bug.cgi?id=5525) - If submit button is clicked repeatedly two or more tickets 5213 can be created instead of one. 5214 - 2010-09-10 Fixed bug#[5923](http://bugs.otrs.org/show_bug.cgi?id=5923) - Can't set pending date to today but few hours later. 5215 - 2010-09-10 Fixed bug#[5913](http://bugs.otrs.org/show_bug.cgi?id=5913) - Time field of adminlog has to be bigger. 5216 - 2010-09-09 Fixed bug#[5916](http://bugs.otrs.org/show_bug.cgi?id=5916) - Used search fields are not removed from the 5217 available search fields list. 5218 - 2010-09-09 Fixed bug#[5866](http://bugs.otrs.org/show_bug.cgi?id=5866) - AutoLoginCreation does not work. 5219 - 2010-09-09 Fixed bug#[5674](http://bugs.otrs.org/show_bug.cgi?id=5674) - Attachment name and size are not displayed in 5220 attachment column in ticket zoom article table. 5221 - 2010-09-09 Fixed bug#[5902](http://bugs.otrs.org/show_bug.cgi?id=5902) - Long text overflow in infobox is not cut or wrapped. 5222 - 2010-09-09 Fixed bug#[5900](http://bugs.otrs.org/show_bug.cgi?id=5900) - ~otrs/bin/otrs.DeleteCache.pl should also delete the 5223 minified JS cache. 5224 - 2010-09-08 Fixed bug#[5665](http://bugs.otrs.org/show_bug.cgi?id=5665) - In Admin-Customer Management, required fields are not shown but 5225 validation is working. 5226 - 2010-09-08 Fixed bug#[5881](http://bugs.otrs.org/show_bug.cgi?id=5881) - ArticleDialog does not show last article description 5227 fully. 5228 - 2010-09-08 Fixed bug#[5846](http://bugs.otrs.org/show_bug.cgi?id=5846) - Missing error message if tickets pending time gets 5229 set to an invalid time. 5230 - 2010-09-08 Fixed bug#[5651](http://bugs.otrs.org/show_bug.cgi?id=5651) - Spellcheck can't be disabled. 5231 - 2010-09-08 Updated Danish translation file, thanks to Mads N�shauge Vestergaard! 5232 - 2010-09-08 Fixed bug#[5668](http://bugs.otrs.org/show_bug.cgi?id=5668) - Dashboard Widgets "Agents Online" shows pagination 5233 links even if no pagination is needed. 5234 - 2010-09-08 Fixed bug#[5882](http://bugs.otrs.org/show_bug.cgi?id=5882) - ArticleBox 'Direction' is not implemented. 5235 - 2010-09-03 Fixed bug#[5779](http://bugs.otrs.org/show_bug.cgi?id=5779) - Mandatory FreeTime fields are not validated. 5236 - 2010-09-03 Fixed bug#[5811](http://bugs.otrs.org/show_bug.cgi?id=5811) - Customer Interface account creation error handling 5237 does not work correctly. 5238 - 2010-09-07 Fixed bug#[5861](http://bugs.otrs.org/show_bug.cgi?id=5861) - Dashboard: CacheTTL for Stats breaks the generation of the chart. 5239 - 2010-09-07 Fixed bug#[5886](http://bugs.otrs.org/show_bug.cgi?id=5886) - Forwarding rich text tickets adds extra attachment. 5240 - 2010-09-07 Fixed bug#[5885](http://bugs.otrs.org/show_bug.cgi?id=5885) - Forwarding an article adds string to subject. 5241 - 2010-09-07 Fixed bug#[5024](http://bugs.otrs.org/show_bug.cgi?id=5024) - Adding a new ticket-priority results in a PriorityID-\<new ID\> tag 5242 from the layout engine in the generated HTML wo/ matching CSS class. 5243 - 2010-09-07 Fixed bug#[5884](http://bugs.otrs.org/show_bug.cgi?id=5884) - For CSV and Print (PDF) search results the search window does not auto close. 5244 - 2010-09-06 Fixed bug#[5887](http://bugs.otrs.org/show_bug.cgi?id=5887) - The size of the widget in the import statistic is too small for the input file. 5245 - 2010-09-06 Fixed bug#[5877](http://bugs.otrs.org/show_bug.cgi?id=5877) - No screen refresh when linking tickets. 5246 - 2010-09-06 Fixed bug#[4411](http://bugs.otrs.org/show_bug.cgi?id=4411) - CustomerTicket plain print (PDF=off) shows wrong URLs. 5247 - 2010-09-06 Fixed bug#[3521](http://bugs.otrs.org/show_bug.cgi?id=3521) - Error messages from password regex rules are 5248 truncated at comma which should't be there. 5249 - 2010-09-06 Fixed bug#[5875](http://bugs.otrs.org/show_bug.cgi?id=5875) - Customer ticket print view has too much information. 5250 - 2010-09-06 Fixed bug#[5867](http://bugs.otrs.org/show_bug.cgi?id=5867) - Navigation bar does not obey click path. 5251 - 2010-09-06 Fixed bug#[5871](http://bugs.otrs.org/show_bug.cgi?id=5871) - Ticket information in dashboard is not properly aligned. 5252 - 2010-09-06 Fixed bug#[5876](http://bugs.otrs.org/show_bug.cgi?id=5876) - Chinese UI issue. 5253 - 2010-09-03 Fixed bug#[5873](http://bugs.otrs.org/show_bug.cgi?id=5873) - Permissions fields are displaced in the EditSpecification of a Stat. 5254 - 2010-09-03 Fixed bug#[5812](http://bugs.otrs.org/show_bug.cgi?id=5812) - Customer Interface Password Sent dialog could be less confusing. 5255 - 2010-09-03 Fixed bug#[5870](http://bugs.otrs.org/show_bug.cgi?id=5870) - Login boxes in Customer Interface are too small. 5256 - 2010-09-03 Fixed bug#[5811](http://bugs.otrs.org/show_bug.cgi?id=5811) - Customer Interface account creation error handling 5257 does not work correctly. 5258 - 2010-09-03 Fixed bug#[5632](http://bugs.otrs.org/show_bug.cgi?id=5632) - New Ticket Search Dialog takes about 3 Seconds to load, 3 seconds 5259 with no feedback. User Experience need to get improved. Faster load of the dialog. 5260 - 2010-09-03 Fixed bug#[5789](http://bugs.otrs.org/show_bug.cgi?id=5789) - Use of uninitialized value $\_ in Kernel/System/CustomerUser/LDAP.pm. 5261 - 2010-09-03 Fixed bug#[5691](http://bugs.otrs.org/show_bug.cgi?id=5691) - Not possbible for a package to modify a file 5262 that belongs to another package. 5263 - 2010-09-02 Fixed bug#[5860](http://bugs.otrs.org/show_bug.cgi?id=5860) - Tooltips are not displayed correct in Customer 5264 interface. 5265 - 2010-09-02 Fixed bug#[5811](http://bugs.otrs.org/show_bug.cgi?id=5811) - Customer Interface account creation error 5266 handling does not work correctly. 5267 - 2010-09-02 Fixed bug#[5818](http://bugs.otrs.org/show_bug.cgi?id=5818) - Standard height of the article list. 5268 - 2010-09-02 Fixed bug#[5693](http://bugs.otrs.org/show_bug.cgi?id=5693) - Error messages appearing during mysql tables 5269 migration. 5270 - 2010-09-02 Fixed bug#[5802](http://bugs.otrs.org/show_bug.cgi?id=5802) - OTRS 3.0.0 beta 2 doesn't install default packages 5271 on login. 5272 - 2010-09-02 Fixed bug#[5780](http://bugs.otrs.org/show_bug.cgi?id=5780) - Have to resize window when replying on ticket. 5273 - 2010-09-02 Fixed bug#[5638](http://bugs.otrs.org/show_bug.cgi?id=5638) - Strange labels/buttons in TicketSearch "Create New Delete". 5274 - 2010-09-02 Fixed bug#[5629](http://bugs.otrs.org/show_bug.cgi?id=5629) - Search Dialog of new Ticket Search Feature is not working with IE7. 5275 - 2010-09-02 Fixed bug#[5582](http://bugs.otrs.org/show_bug.cgi?id=5582) - Ticket::Frontend::MergeText and special character. 5276 - 2010-09-01 Fixed bug#[5851](http://bugs.otrs.org/show_bug.cgi?id=5851) - 3 AJAX refresh indicators are shown at the top of the AgentTicketPhone page. 5277 - 2010-09-01 Fixed bug#[5835](http://bugs.otrs.org/show_bug.cgi?id=5835) - Client side validation without JavaScript broken in 5278 customer interface. 5279 - 2010-09-01 Fixed bug#[5816](http://bugs.otrs.org/show_bug.cgi?id=5816) - SysConfig HighlightAge, wrong limits and handling. 5280 - 2010-09-01 Fixed bug#[5747](http://bugs.otrs.org/show_bug.cgi?id=5747) - Too much whitespace in popups. 5281 - 2010-09-01 Fixed bug#[5801](http://bugs.otrs.org/show_bug.cgi?id=5801) - Article action "Bounce article" gives error message. 5282 - 2010-09-01 Fixed bug#[5813](http://bugs.otrs.org/show_bug.cgi?id=5813) - Attachments of Tickets could not be loaded, 5283 caused by an (for IIS) invalid URL. 5284 - 2010-09-01 Fixed bug#[4423](http://bugs.otrs.org/show_bug.cgi?id=4423) - Hard coded CSS-Path in DTL templates. 5285 - 2010-09-01 Fixed bug#[5844](http://bugs.otrs.org/show_bug.cgi?id=5844) - Missing AJAX refresh indicator in the selection lists. 5286 - 2010-08-31 Fixed bug#[5729](http://bugs.otrs.org/show_bug.cgi?id=5729) - In Database creation or delete from Installer.pl the green colored word 5287 "Done" higher that the rest of the line. 5288 - 2010-08-31 Fixed bug#[5751](http://bugs.otrs.org/show_bug.cgi?id=5751) - TicketZoom Scroller Height is incorrectly calculated in Opera 10.61 Browser. 5289 - 2010-08-31 Fixed bug#[5809](http://bugs.otrs.org/show_bug.cgi?id=5809) - SLA should be Service Level Agreement. 5290 - 2010-08-31 Fixed bug#[2671](http://bugs.otrs.org/show_bug.cgi?id=2671) - Postmaster filter creation does not require a name. 5291 - 2010-08-31 Fixed bug#[5838](http://bugs.otrs.org/show_bug.cgi?id=5838) - Dialogs are not shown correctly in IE7. 5292 - 2010-08-31 Fixed bug#[5837](http://bugs.otrs.org/show_bug.cgi?id=5837) - Tooltips have transparent background in IE7. 5293 - 2010-08-31 Fixed bug#[5714](http://bugs.otrs.org/show_bug.cgi?id=5714) - Selecting a customer in AgentTicketEmail/Phone 5294 changes "Priority" and "Next ticket state" selections. 5295 - 2010-08-31 Fixed bug#[5791](http://bugs.otrs.org/show_bug.cgi?id=5791) - When creating a new ticket, 5296 changing the queue will change the priority and state. 5297 - 2010-08-30 Fixed bug#[5794](http://bugs.otrs.org/show_bug.cgi?id=5794) - Error when using Customer link when creating new ticket. 5298 - 2010-08-30 Fixed bug#[5807](http://bugs.otrs.org/show_bug.cgi?id=5807) - New mail account default state is "Invalid". 5299 - 2010-08-30 Fixed bug#[5824](http://bugs.otrs.org/show_bug.cgi?id=5824) - "Cancel & close window" link do nothing on Bulk operation at Tickets Status. 5300 - 2010-08-30 Fixed bug#[5829](http://bugs.otrs.org/show_bug.cgi?id=5829) - The body of the most recent article is not shown in the CustomerTicketZoom. 5301 - 2010-08-30 Fixed bug#[5800](http://bugs.otrs.org/show_bug.cgi?id=5800) - Ticket response drop down. 5302 - 2010-08-30 Fixed bug#[5765](http://bugs.otrs.org/show_bug.cgi?id=5765) - reply buttons in queue view produce perl error. 5303 - 2010-08-30 Updated Chinese translation file, thanks to Never Min! 5304 - 2010-08-30 Fixed bug#[5743](http://bugs.otrs.org/show_bug.cgi?id=5743) - Popup blocker should be detected. 5305 - 2010-08-30 Fixed bug#[5786](http://bugs.otrs.org/show_bug.cgi?id=5786) - -Reply- dropdown menu not reverting to initial state then closing reply 5306 window. 5307 - 2010-08-27 Fixed bug#[5833](http://bugs.otrs.org/show_bug.cgi?id=5833) - The text "Attachment" is above the paper-clip icon in the CustomerTicketZoom. 5308 - 2010-08-27 Fixed bug#[5831](http://bugs.otrs.org/show_bug.cgi?id=5831) - English language typo: "doesn't exists" should 5309 be "doesn't exist". 5310 - 2010-08-27 Updated Polish translation file, thanks to Janek Rumianek! 5311 - 2010-08-25 Fixed bug#[5805](http://bugs.otrs.org/show_bug.cgi?id=5805) - Customer interface: creation of a new ticket 5312 requires two clicks on the submit button. 5313 - 2010-08-26 Fixed bug#[5819](http://bugs.otrs.org/show_bug.cgi?id=5819) - Queue-View on size "S" is missing the link to size "L". 5314 - 2010-08-26 Fixed bug#[5821](http://bugs.otrs.org/show_bug.cgi?id=5821) - SysConfig CSSLoader description is displayed incorrectly. 5315 - 2010-08-25 Fixed bug#[5795](http://bugs.otrs.org/show_bug.cgi?id=5795) - Some .pl files in bin directory fails to load 5316 modules from Kernel/cpan-lib. 5317 - 2010-08-25 Fixed bug#[5817](http://bugs.otrs.org/show_bug.cgi?id=5817) Button to adjust the article-list-size contains a link on IE 8.0. 5318 - 2010-08-25 Fixed bug#[5805](http://bugs.otrs.org/show_bug.cgi?id=5805) - Customer interface: creation of a new ticket 5319 requires two clicks on the submit button. 5320 - 2010-08-25 Fixed bug#[5820](http://bugs.otrs.org/show_bug.cgi?id=5820) - Ticket owner get no email reminder reached 5321 notification if ticket is unlocked and owner is not subscribed to queue. 5322 - 2010-08-25 Fixed bug#[5815](http://bugs.otrs.org/show_bug.cgi?id=5815) - Customer interface field validation takes place before submitting. 5323 - 2010-08-25 Fixed bug#[5808](http://bugs.otrs.org/show_bug.cgi?id=5808) - Generic Agent does not display job info. 5324 - 2010-08-24 Applied change suggested in bug#[5733](http://bugs.otrs.org/show_bug.cgi?id=5733). $Text should be dereferenced while counting its length. 5325 - 2010-08-24 Fixed bug#[5806](http://bugs.otrs.org/show_bug.cgi?id=5806) - Default services aren't checked in AdminCustomerUserService. 5326 - 2010-08-24 Fixed bug#[5803](http://bugs.otrs.org/show_bug.cgi?id=5803) - TimeInputFormat "Input" generates CSS errors. 5327 5328# 3.0.0 beta2 2010-08-23 5329 - 2010-08-21 Fixed bug#[5697](http://bugs.otrs.org/show_bug.cgi?id=5697) - IMAP Connector Failing in IMAP mode, IMAPS is working. 5330 - 2010-08-21 Fixed bug#[5766](http://bugs.otrs.org/show_bug.cgi?id=5766) - Complex LinkObject Table is broken when more 5331 than one kind of object is linked. 5332 - 2010-08-20 Fixed bug#[5784](http://bugs.otrs.org/show_bug.cgi?id=5784) - Core.AJAX.js fails if if called without callback 5333 parameter and also exception handler breaks. 5334 - 2010-08-20 Fixed bug#[5783](http://bugs.otrs.org/show_bug.cgi?id=5783) - Warning: Ticket locked! message when replying to 5335 unlocked ticket. 5336 - 2010-08-20 Updated database diagram to reflect changes in OTRS 3. 5337 - 2010-08-19 Fixed bug#[5768](http://bugs.otrs.org/show_bug.cgi?id=5768) - No tickets shown at customer interface if no open 5338 tickets exist. 5339 - 2010-08-19 Fixed bug#[5639](http://bugs.otrs.org/show_bug.cgi?id=5639) - Global Overview: No action when clicking a row in 5340 S/M/L view mode. 5341 - 2010-08-19 Fixed bug#[5728](http://bugs.otrs.org/show_bug.cgi?id=5728) - Ticket history shows wrong date and time for agent 5342 actions "createtime" (actually shows user creation date). 5343 - 2010-08-19 Fixed bug#[5727](http://bugs.otrs.org/show_bug.cgi?id=5727) - Ticket search results are not sortable. 5344 - 2010-08-19 Fixed bug#[5611](http://bugs.otrs.org/show_bug.cgi?id=5611) - Company Button has the same function as Tickets Button. 5345 - 2010-08-19 Fixed bug#[5760](http://bugs.otrs.org/show_bug.cgi?id=5760) - Adding a new ticket in the customer interface 5346 can result in 2 tickets. 5347 - 2010-08-19 Fixed bug#[5722](http://bugs.otrs.org/show_bug.cgi?id=5722) - Customer interface does not display error messages 5348 when creating a ticket. 5349 - 2010-08-18 Fixed bug#[5662](http://bugs.otrs.org/show_bug.cgi?id=5662) - In Global Ticket Overview, in L-Mode, template 5350 support is missing in "Reply" feature. 5351 - 2010-08-18 Fixed bug#[5764](http://bugs.otrs.org/show_bug.cgi?id=5764) - No move option in S/M/L mode available. 5352 - 2010-08-18 Fixed bug#[5725](http://bugs.otrs.org/show_bug.cgi?id=5725) - Missing labels for search-terms in customer interface. 5353 - 2010-08-17 Fixed bug#[5598](http://bugs.otrs.org/show_bug.cgi?id=5598) - Address Book To: field does is not populated. 5354 - 2010-08-17 Fixed bug#[5679](http://bugs.otrs.org/show_bug.cgi?id=5679) - In "New Ticket" in customer interface, 5355 selecting the queue automatically submits the ticket. 5356 - 2010-08-17 Fixed bug#[5724](http://bugs.otrs.org/show_bug.cgi?id=5724) - Security leak: Edit HTML source code as customer. 5357 - 2010-08-17 Fixed bug#[5682](http://bugs.otrs.org/show_bug.cgi?id=5682) - Collapse / expand for GenericAgent. 5358 - 2010-08-17 Fixed bug#[5370](http://bugs.otrs.org/show_bug.cgi?id=5370) - The word "subscribe" should be changed to "watch". 5359 - 2010-08-17 Fixed bug#[5742](http://bugs.otrs.org/show_bug.cgi?id=5742) - Outgoing email link detection does not work properly. 5360 - 2010-08-13 Fixed bug#[5660](http://bugs.otrs.org/show_bug.cgi?id=5660) - In Global Ticket Overview, with IE7: S/M/L, character 5361 is not clickable, only hover area is clickable, fixed changing images for S/M/L letters. 5362 - 2010-08-12 Fixed bug#[5648](http://bugs.otrs.org/show_bug.cgi?id=5648) - Submitting a note does not work as expected in all scenarios. 5363 - 2010-08-12 Fixed bug#[5654](http://bugs.otrs.org/show_bug.cgi?id=5654) - Missing shortcut icon (product.ico). 5364 - 2010-08-12 Fixed bug#[5643](http://bugs.otrs.org/show_bug.cgi?id=5643) - Articles are sorted alphabetically in TicketZoom. 5365 - 2010-08-12 Fixed bug#[5613](http://bugs.otrs.org/show_bug.cgi?id=5613) - WYSIWYG Editor not in center position. 5366 - 2010-08-12 Fixed bug#[5612](http://bugs.otrs.org/show_bug.cgi?id=5612) - Change free text fields not working correct in Firefox. 5367 - 2010-08-11 Fixed bug#[5652](http://bugs.otrs.org/show_bug.cgi?id=5652) - Can't select Service and SLA when creating new 5368 tickets. 5369 - 2010-08-11 Fixed bug#[5669](http://bugs.otrs.org/show_bug.cgi?id=5669) - The customer panel login shows "Request new password" 5370 on FF 3.5. 5371 - 2010-08-11 Fixed bug#[5689](http://bugs.otrs.org/show_bug.cgi?id=5689) - The body of the response message is incomplete. 5372 - 2010-08-11 Fixed bug#[5650](http://bugs.otrs.org/show_bug.cgi?id=5650) - Height of the article list is not retained. 5373 - 2010-08-11 Fixed bug#[5684](http://bugs.otrs.org/show_bug.cgi?id=5684) - Drag&Drop in agent dashboard is not working 5374 with IE7. 5375 - 2010-08-10 Fixed bug#[5579](http://bugs.otrs.org/show_bug.cgi?id=5579) - Spaces in filenames are converted to + characters 5376 when downloading in IE. 5377 - 2010-08-10 Fixed bug#[5701](http://bugs.otrs.org/show_bug.cgi?id=5701) - Tarball includes empty directories. 5378 - 2010-08-10 Fixed bug#[5255](http://bugs.otrs.org/show_bug.cgi?id=5255) - Accessibility: "ALL" link when selecting an owner 5379 - 2010-08-10 Fixed bug#[5694](http://bugs.otrs.org/show_bug.cgi?id=5694) - Images in web based installer are not displayed 5380 when performing installation from source. 5381 - 2010-08-09 Fixed bug#[5661](http://bugs.otrs.org/show_bug.cgi?id=5661) - In Global Ticket Overview, with IE7 and L-Mode, 5382 Hover of first Ticket overlaps Action Row Area. 5383 - 2010-08-09 Fixed bug#[5633](http://bugs.otrs.org/show_bug.cgi?id=5633) - Customer user information is not shown in 5384 ticket zoom if it was set by AgentTicketCustomer. 5385 - 2010-08-06 Fixed bug#[5676](http://bugs.otrs.org/show_bug.cgi?id=5676) - Ticket Free Time selection in customer panel is 5386 broken, because wrong "for" statement inside Label. 5387 - 2010-08-06 Fixed bug#[5691](http://bugs.otrs.org/show_bug.cgi?id=5691) - Not possbible for a package to modify a file 5388 that belongs to another package. 5389 - 2010-08-06 Fixed bug#[5690](http://bugs.otrs.org/show_bug.cgi?id=5690) - In AgentTicketZoom, "reset filter" is not 5390 taken over for next login. 5391 - 2010-08-06 Fixed bug#[5659](http://bugs.otrs.org/show_bug.cgi?id=5659) - In Global Ticket Overview, Small View, 5392 "FROM/SUBJECT" is problematically to read. now it reads "FROM / SUBJECT". 5393 - 2010-08-06 Fixed bug#[5628](http://bugs.otrs.org/show_bug.cgi?id=5628) - In new Ticket Search, the attribute 5394 TicketCreateTime, wording is wrong + Checkbox is not longer needed. 5395 - 2010-08-06 Fixed bug#[5645](http://bugs.otrs.org/show_bug.cgi?id=5645) - Changing the ticket search options does not 5396 work. 5397 - 2010-08-06 Fixed bug#[5627](http://bugs.otrs.org/show_bug.cgi?id=5627) - "Fulltext" attribute in new ticket search 5398 feature is missing for initial use. 5399 - 2010-08-06 Fixed bug#[5663](http://bugs.otrs.org/show_bug.cgi?id=5663) - In Global Ticket Overview, in M+L Mode, orange 5400 hyper links are not shown on hover a record. 5401 - 2010-08-05 Fixed bug#[5670](http://bugs.otrs.org/show_bug.cgi?id=5670) - In Agent Interface, e. g. note action, you can 5402 select a file, which is uploaded automatically. This is not working in 5403 customer panel. 5404 - 2010-08-05 Fixed bug#[5625](http://bugs.otrs.org/show_bug.cgi?id=5625) - Article Zoom Screen -\> New Message Indicator 5405 is not removed after clicking on an article item. 5406 - 2010-08-05 Fixed bug#[5671](http://bugs.otrs.org/show_bug.cgi?id=5671) - In Customer Panel, there are not used links in 5407 footer (FAQ, Help, ...). 5408 - 2010-08-05 Fixed bug#[5635](http://bugs.otrs.org/show_bug.cgi?id=5635) - It's not possible to open Ticket Search feature 5409 in own browser tab. 5410 - 2010-08-02 Fixed bug#[2774](http://bugs.otrs.org/show_bug.cgi?id=2774) - Added sha1 and sha2 for additional auth method. 5411 Now otrs is able to crypt passwords using sha-1 and sha-256 for users and 5412 customer using DB backend. 5413 5414# 3.0.0 beta1 2010-08-02 5415 - 2010-07-30 Fixed bug#[5361](http://bugs.otrs.org/show_bug.cgi?id=5361) - Wrong link detection, because regexp looking for url 5416 like "www.exam.com" and needed "xwww.exam.com", added unit test. 5417 - 2010-07-28 Added new sysconfig validation module layer to verify and auto-correct 5418 some sysconfig settings. 5419 - 2010-07-21 Fixed bug#[5566](http://bugs.otrs.org/show_bug.cgi?id=5566) - StateDefault, PriorityDefault and ArticleTypeDefault 5420 not working in AgentTicketNote and other frontend modules. 5421 - 2010-07-20 Fixed bug#[4483](http://bugs.otrs.org/show_bug.cgi?id=4483) - AgentTicketActionCommon, set radio button when select 5422 old/ new owner are selected. 5423 - 2010-07-19 Fixed bug#[5563](http://bugs.otrs.org/show_bug.cgi?id=5563) - Static statistic file StateAction is overwritten 5424 by an older version. 5425 - 2010-07-16 Removed support for the deprecated DTL commands \<dtl if\>, \<dtl set\> 5426 and \<dtl system-call\>. They were deprecated since OTRS 2.2. 5427 - 2010-07-15 Fixed bug#[5416](http://bugs.otrs.org/show_bug.cgi?id=5416) - AgentTicketMove does not support Pending Date. 5428 - 2010-07-15 Fixed bug#[5556](http://bugs.otrs.org/show_bug.cgi?id=5556) - Broken unicode chars in CustomerUser selections. 5429 - 2010-07-14 Fixed bug#[5132](http://bugs.otrs.org/show_bug.cgi?id=5132) - New owner validation always ask to set a owner. 5430 - 2010-07-14 Fixed bug#[5343](http://bugs.otrs.org/show_bug.cgi?id=5343) - Widespread typo in Agent-/CustomerPreferences - replaced "Activ" 5431 for "Active". 5432 - 2010-07-13 Fixed bug#[5550](http://bugs.otrs.org/show_bug.cgi?id=5550) - Broken linebreaks in textareas of Google Chrome. 5433 - 2010-07-09 Fixed bug#[5545](http://bugs.otrs.org/show_bug.cgi?id=5545) - LIKE pattern must not end with escape character. 5434 - 2010-07-09 Fixed bug#[5494](http://bugs.otrs.org/show_bug.cgi?id=5494) - Handle attachments with java script. 5435 - 2010-07-09 Fixed bug#[5544](http://bugs.otrs.org/show_bug.cgi?id=5544) - Wrong handling of underscore in LIKE 5436 search with oracle. 5437 - 2010-07-06 Removed AgentLookup (was not used in OTRS framework itself 5438 and is not state of the art of dealing with dynamic data any more). 5439 - 2010-07-01 Streamlined messages in AgentTicketBulk. 5440 - 2010-07-01 Added option to ticket bulk action to define if tickets for bulk 5441 action need to get locked for current agent or not. 5442 * Config Name: Ticket::Frontend::AgentTicketBulk###RequiredLock 5443 Thanks to Jeroen van Meeuwen! 5444 - 2010-06-22 Improved otrs.CheckModules.pl script. 5445 - 2010-06-22 Updated CPAN module Authen::SASL to version 2.15. 5446 - 2010-06-22 Updated CPAN module Net::IMAP::Simple to version 1.1916. 5447 - 2010-06-22 Updated CPAN module MIME::Tools to version 5.428. 5448 - 2010-06-22 Updated CPAN module Net::POP3::SSLWrapper to version 0.04. 5449 - 2010-06-22 Updated CPAN module XML::Parser to version 0.712. 5450 - 2010-06-22 Updated CPAN module Text::CSV to version 1.18. 5451 - 2010-06-18 Updated CPAN module JSON::PP to version 2.21 5452 - 2010-06-14 New DirectoryRead Function to read filenames with Unicode::Normalize 5453 - 2010-06-09 Fixed bug#[5447](http://bugs.otrs.org/show_bug.cgi?id=5447) - Added SMTP TLS support, to send out emails via 5454 mail servers (MS Exchange!) that require this. 5455 - 2010-06-02 Fixed bug#[5426](http://bugs.otrs.org/show_bug.cgi?id=5426) - Can't set timezone for customer users. 5456 - 2010-05-28 Fixed bug#[5262](http://bugs.otrs.org/show_bug.cgi?id=5262) - Sort by "pending time" includes ticket with no 5457 pending state. 5458 - 2010-05-28 Added option to use TicketPendingTimeSet() to null out the 5459 Pending Time, similar to the implementation for TicketFreeTimeSet(). 5460 - 2010-05-21 Fixed bug#[4459](http://bugs.otrs.org/show_bug.cgi?id=4459) - Two related error messages in S/MIME if you 5461 call it and it's disabled, and one message is enough. 5462 - 2010-05-21 Fixed bug#[5377](http://bugs.otrs.org/show_bug.cgi?id=5377) - Show all users in AdminUser as a default. 5463 - 2010-05-20 Fixed bug#[1846](http://bugs.otrs.org/show_bug.cgi?id=1846) - AdminCustomerUserGroup shows all CustomerUsers, 5464 even if you have thousands of them. 5465 - 2010-05-20 Fixed bug#[5103](http://bugs.otrs.org/show_bug.cgi?id=5103) - Searching for non-existing company does not 5466 return "no results found". 5467 - 2010-05-20 Implemented bug#[1701](http://bugs.otrs.org/show_bug.cgi?id=1701) - In customer's ticket overview, subject 5468 should come from the first article. 5469 - 2010-05-20 Fixed bug#[5186](http://bugs.otrs.org/show_bug.cgi?id=5186) - Prepend fwd: instead of re: to the subject of 5470 forwarded mails. 5471 - 2010-05-19 Added Groups and Roles support to Event Based Notifications. 5472 You can now also send a notification to agens in a certain group or role. 5473 - 2010-05-19 Implemented bug#[4337](http://bugs.otrs.org/show_bug.cgi?id=4337) - Added lock state to ticket search. 5474 - 2010-05-19 Reworked Kernel::System::Ticket API to have more intuitive 5475 wording (is still compat. to OTRS 1.x and 2.x). 5476 CustomerPermission() -\> TicketCustomerPermission() 5477 InvolvedAgents() -\> TicketInvolvedAgentsList() 5478 LockIsTicketLocked() -\> TicketLockGet() 5479 LockSet() -\> TicketLockSet() 5480 MoveList() -\> TicketMoveList() 5481 MoveTicket() -\> TicketQueueSet() 5482 MoveQueueList() -\> TicketMoveQueueList() 5483 OwnerList() -\> TicketOwnerList() 5484 OwnerSet() -\> TicketOwnerSet() 5485 Permission() -\> TicketPermission() 5486 PriorityList() -\> TicketPriorityList() 5487 PrioritySet() -\> TicketPrioritySet() 5488 ResponsibleList() -\> TicketResponsibleList() 5489 ResponsibleSet() -\> TicketResponsibleSet() 5490 SetCustomerData() -\> TicketCustomerSet() 5491 StateList() -\> TicketStateList() 5492 StateSet() -\> TicketStateSet() 5493 - 2010-05-14 Fixed bug#[4199](http://bugs.otrs.org/show_bug.cgi?id=4199) - Hard limit of 200 services defined in front-end files. 5494 - 2010-05-12 Renamed core module 'Kernel/System/StdResponse.pm' to 'Kernel/System/StandardResponse.pm'. 5495 - 2010-05-12 Fixed bug#[4940](http://bugs.otrs.org/show_bug.cgi?id=4940) - SQL Improvement, deleted not needed GROUP BY statement. 5496 - 2010-05-07 Fixed bug#[5005](http://bugs.otrs.org/show_bug.cgi?id=5005) - 'Statuses' is not correct in British English. 5497 - 2010-05-06 Implemented bug#[3516](http://bugs.otrs.org/show_bug.cgi?id=3516) - added CustomerGroupSupport feature for 5498 customer navigation bar. Kudos Martin Balzarek. 5499 - 2010-05-04 Fixed bug#[5249](http://bugs.otrs.org/show_bug.cgi?id=5249) - ArticleStorageFS should not die on failed rm. 5500 Kudos Dominik Schulz. 5501 - 2010-04-30 Make it possible to use a version argument with bin/otrs.PackageManager.pl. 5502 - 2010-04-19 Improved bin/otrs.CreateTranslationFile.pl to get also 5503 translatable strings from sys config settings for translation catalog. 5504 - 2010-04-09 Added the feature to save searches in the Customer Frontend 5505 - 2010-04-08 Implemented fix for bug#[2673](http://bugs.otrs.org/show_bug.cgi?id=2673) - Ticket subject lines in customer 5506 frontend can be confusing. 5507 - 2010-04-07 Fixed bug#[5118](http://bugs.otrs.org/show_bug.cgi?id=5118) - Printing an article should indicate that 5508 only 1 article is printed not the whole ticket. 5509 - 2010-04-06 made command line scripts consistent. They now all 5510 have the format `otrs.DoThis.pl`. Also, SetPermissions.sh is removed 5511 because we already have otrs.SetPermissions.pl. 5512 otrs.mkStats.pl -\> otrs.GenerateStats.pl 5513 otrs.addGroup.pl -\> otrs.AddGroup.pl 5514 otrs.addQueue.pl -\> otrs.AddQueue.pl 5515 otrs.addRole.pl -\> otrs.AddRole.pl 5516 otrs.addRole2Group.pl -\> otrs.AddRole2Group.pl 5517 otrs.addUser.pl -\> otrs.AddUser.pl 5518 otrs.addUser2Group.pl -\> otrs.AddUser2Group.pl 5519 otrs.addUser2Role.pl -\> otrs.AddUser2Role.pl 5520 otrs.checkModules.pl -\> otrs.CheckModules.pl 5521 otrs.CreateNewTranslationFile.pl-\> otrs.CreateTranslationFile.pl 5522 otrs.getConfig.pl -\> otrs.GetConfig.pl 5523 otrs.getTicketThread.pl -\> otrs.GetTicketThread.pl 5524 otrs.setPassword.pl -\> otrs.SetPassword.pl 5525 otrs.StatsExportToOPM.pl -\> otrs.ExportStatsToOPM.pl 5526 opm.pl -\> otrs.PackageManager.pl 5527 - 2010-03-24 Reworked Kernel::System::Encode API to have more intuitive 5528 wording (is still compat. to OTRS 1.x and 2.x). 5529 EncodeInternalUsed() -\> CharsetInternal() 5530 Encode() -\> EncodeInput() 5531 Decode() -\> Convert2CharsetInternal() 5532 - 2010-03-24 Fixed bug#[5130](http://bugs.otrs.org/show_bug.cgi?id=5130) - Incorrect check for 'NoOutOfOffice' in 5533 GetUserData(). 5534 - 2010-03-22 Fixed bug#[5161](http://bugs.otrs.org/show_bug.cgi?id=5161) - Envelope-To Header gets ignored for email 5535 dispatching. 5536 - 2010-03-18 Fixed bug#[5060](http://bugs.otrs.org/show_bug.cgi?id=5060) - Get email notification for tickets created by 5537 myself (new feature). 5538 - 2010-03-18 Updated CPAN module Text::CSV to version 1.17. 5539 - 2010-03-18 Updated CPAN module MailTools to version 2.06. 5540 - 2010-03-18 Updated CPAN module CGI to version 3.49. 5541 - 2010-03-18 Updated CPAN module Net::IMAP::Simple to version 1.1911. 5542 - 2010-03-11 Upgraded CKEditor from version 3.1 to version 3.2. 5543 - 2010-03-09 Fixed bug#[4996](http://bugs.otrs.org/show_bug.cgi?id=4996) - Rich Text Editor does not display in the Customer 5544 Frontend in IE8. 5545 - 2010-03-08 Fixed bug#[5085](http://bugs.otrs.org/show_bug.cgi?id=5085) - Wrong colours codes in Stats::Graph::dclrs. 5546 - 2010-03-08 Fixed bug#[5097](http://bugs.otrs.org/show_bug.cgi?id=5097) - AdminNotificationEvent does not display values 5547 on Change. 5548 - 2010-02-26 Fixed bug#[4874](http://bugs.otrs.org/show_bug.cgi?id=4874) - LDAP connection even if it is not needed. 5549 Moved to "Die =\> 0" as default value if no connection to customer ldap 5550 source was possible. 5551 - 2010-02-23 Fixed bug#[4957](http://bugs.otrs.org/show_bug.cgi?id=4957) - Password Change dialog misses "Current Password" 5552 option. 5553 - 2010-02-22 Fixed bug#[5020](http://bugs.otrs.org/show_bug.cgi?id=5020) - Framework version for stats export is outdated. 5554 - 2010-02-21 Extended QueryCondition() of Kernel::System::DB to allow 5555 also "some praise" expression as "some&&praise", to be compat. just add 5556`Extended => 1` to QueryCondition(). Short summary: 5557 some praise -\> search for "some" and "praise" in a text (order of words 5558 is not importand) 5559 "some praise" -\> search for "some praise" in a text as one string 5560 - 2010-02-16 Extended QueryCondition() of Kernel::System::DB to allow 5561 also "some praise" expression for search conditions to search this string 5562 1:1 in database. 5563 - 2010-02-15 Added "New Article" feature. Shows any agent in dashboard and 5564 global ticket overviews if there is a new article in a ticket which is not 5565 seen (like unread feature in email clients). 5566 Notice: Use scripts/DBUpdate-to-2.5.\*.sql for upgrading! 5567 - 2010-02-15 Removed example config files for Apache1, switched to only 5568 one config file for Apache2 instead of two. 5569 - 2010-02-15 Fixed bug#[4924](http://bugs.otrs.org/show_bug.cgi?id=4924) - Incorrect email address syntax check. 5570 - 2010-02-10 Fixed bug#[2376](http://bugs.otrs.org/show_bug.cgi?id=2376) - Customer preferences are lost after update 5571 of customer login. 5572 - 2010-02-10 Fixed bug#[4828](http://bugs.otrs.org/show_bug.cgi?id=4828) - In SysConfig, changed "Registration" to 5573 "Registrierung" in German description. 5574 - 2010-02-07 Fixed bug#[4918](http://bugs.otrs.org/show_bug.cgi?id=4918) - Delete only expired cache items by using 5575 e. g. `bin/otrs.CacheDelete.pl --expired`. 5576 - 2010-02-01 Added Kernel::System::Cache::FileStorable backend module for 5577 Kernel::System::Cache which is working with binary for dump and eval of 5578 perl data structures (a little bit faster the dump/eval in pure perl). 5579 Perl's Storable module is included in perl distibution it self. 5580 - 2010-01-26 IPC session backend (`Kernel::System::AuthSession::IPC`) is not 5581 longer supported. Increased performance of DB and FS backend (only sync 5582 session data to storage at end of a session). 5583 - 2010-01-25 Added agent preferences for max. shown tickets a page in 5584 ticket overviews. 5585 - 2010-01-19 Added security feature enhancement to block active elements 5586 and external images as auto load of html articles in zoom view (agent 5587 and customer interface). 5588 - 2010-01-15 Fixed bug#[4651](http://bugs.otrs.org/show_bug.cgi?id=4651) - Dashboard upcoming events does not look up 5589 statetypes for Pending Reminder. 5590 - 2010-01-14 Removed not needed tool `scripts/sync_node.sh`. 5591 - 2010-01-13 Added ticket fulltext search to dashboard. 5592 - 2010-01-06 Added dashboard widget for displaying external content via iframe. 5593 - 2009-12-31 Added cpan module for JSON support (version 2.16), removed JSON 5594 function from LayoutAJAX and changed all function calls to the new JSON 5595 wrapper. 5596 - 2009-12-24 Themes are now stored in SysConfig under Frontend::Themes rather 5597 than in the database. This to enable administrators to add a new theme by 5598 just modifying SysConfig instead of having to use mysql or isql or so. 5599 - 2009-12-23 Renamed inconsistent module name Kernel::System::Config to 5600 Kernel::System::SysConfig. 5601 - 2009-12-23 Added support for multiple Kernel::System::Ticket::Custom 5602 backends. Can now be defined via config key `Ticket::CustomModule`, e. g. 5603 5604```xml 5605<ConfigItem Name="Ticket::CustomModule###001-CustomModule" Required="0" Valid="0"> 5606 <Description Lang="en">A module with custom functions to redefine ....</Description> 5607 <Description Lang="de">Ein Modul mit angepassten Funktionen das ...</Description> 5608 <Group>Ticket</Group> 5609 <SubGroup>Core::Ticket</SubGroup> 5610 <Setting> 5611 <String Regex="">Kernel::System::Ticket::Custom</String> 5612 </Setting> 5613</ConfigItem> 5614``` 5615 5616 - 2009-12-21 Added the ability to hide the Queue, SLA and/or Service in 5617 the Customer interface. 5618 - 2009-12-15 Changed rich text editor from FCKEditor 2.6.4.1 to CKEditor 3.0.1 5619 - 2009-12-14 Fixed bug#[4660](http://bugs.otrs.org/show_bug.cgi?id=4660) - Admin Notification module does not send mail 5620 to customer users in groups. 5621 - 2009-12-14 Added the ability to use AdminEmail to send notifications based 5622 on roles. 5623 - 2009-12-14 Updated SysConfig to make sure OTRS toolbars and Admin section uses 5624 plural in interface where appropriate. 5625 - 2009-12-11 Replaced all OptionStrgHashRef() with the newer BuildSelection(). 5626 - 2009-12-09 Added archive feature to improve performance. 5627 - 2009-12-09 Updated CPAN module Text::CSV to version 1.16. 5628 - 2009-12-08 Fixed bug#[4570](http://bugs.otrs.org/show_bug.cgi?id=4570) - Not processed attachment on incoming email 5629 (value too long for type). 5630 Increased varchar of article\_attachment.content\_type from 250 to 450. 5631 - 2009-12-08 Fixed bug#[1698](http://bugs.otrs.org/show_bug.cgi?id=1698) - Send emails with the real name from the agent. 5632 - 2009-12-08 Fixed bug#[2153](http://bugs.otrs.org/show_bug.cgi?id=2153) - Recognize domain names only if they are words. 5633 - 2009-12-08 Fixed bug#[4399](http://bugs.otrs.org/show_bug.cgi?id=4399) - Phone- / Email-Ticket AJAX reload does not 5634 consider ACL in Kernel/Config.pm. 5635 - 2009-12-08 Fixed bug#[4330](http://bugs.otrs.org/show_bug.cgi?id=4330) - Added new history-get results. 5636 - 2009-12-07 Fixed bug#[3887](http://bugs.otrs.org/show_bug.cgi?id=3887) - Processing headers with faulty charset definitions. 5637 - 2009-12-04 Removed OptionElement() from Layout.pm. Use BuildSelection() 5638 instead. 5639 - 2009-12-04 Changed line chart library again: from OFC to Flot. 5640 - 2009-12-02 Completely removed YUI from the OTRS code. 5641 - 2009-12-02 Switched line chart on the dashboard from YUI to OFC. 5642 - 2009-11-27 Updated CPAN module XML::Parser::Lite to version 0.710.10. 5643 - 2009-11-27 Updated CPAN module XML::TreePP to version 0.39. 5644 - 2009-11-27 Updated CPAN module XML::FeedPP to version 0.41. 5645 - 2009-11-27 Updated CPAN module Text::Diff to version 1.37. 5646 - 2009-11-27 Updated CPAN module Text::CSV to version 1.15. 5647 - 2009-11-27 Updated CPAN module Authen::SASL to version 2.13. 5648 - 2009-11-27 Changed directory structure for thirdparty javascript modules. 5649 - 2009-11-27 Switched AutoCompletion and Dialog from YUI to jQuery. 5650 - 2009-11-25 Switched to XHTML doctype 5651 - not all of the generated HTML is valid yet, but much 5652 - from now on, ";" will be used as a query parameter separator in URLs 5653 (old: index.pl?Action=AgentExample&Subaction=Test, 5654 new: index.pl?Action=AgentExample;Subaction=Test) 5655 - made some self-closing tags actually close themselves (e.g.`<img .../>`) 5656 - made some tags and attributes used lowercase 5657 - 2009-11-25 Updated CPAN module CGI to version 3.48. 5658 - 2009-11-23 Only database configuration is now saved in Config.pm. 5659 - 2009-11-18 Added database check and mail configuration steps 5660 to the web installer. 5661 - 2009-11-12 Fixed bug#[4509](http://bugs.otrs.org/show_bug.cgi?id=4509) - Notification (event based) comments are not 5662 saved. 5663 - 2009-11-11 Added feature/config option (Ticket::SubjectFormat) for subject 5664 format. 5665 - 'Left' means '[TicketHook#:12345] Some Subject', 5666 - 'Right' means 'Some Subject [TicketHook#:12345]', 5667 - 'None' means 'Some Subject' (without any ticket number ins subject). 5668 5669 In the last case you should enable PostmasterFollowupSearchInRaw or 5670 PostmasterFollowUpSearchInReferences to recognize followups based on email 5671 headers and/or body. 5672 Wrote also unit tests to take care of functionality. 5673 - 2009-11-11 Moved from prototype js to jQuery 5674 (removed var/httpd/htdocs/js/prototype.js added 5675 var/httpd/htdocs/js/jquery-1.3.2.min.js). 5676 - 2009-11-03 Renamed some files in the bin/ directory 5677 5678``` 5679 CheckSum.pl -\> otrs.CheckSum.pl 5680 CleanUp.pl -\> otrs.CleanUp.pl 5681 Cron4Win32.pl -\> otrs.Cron4Win32.pl 5682 CryptPassword.pl -\> otrs.CryptPassword.pl 5683 DeleteSessionIDs.pl -\> otrs.DeleteSessionIDs.pl 5684 GenericAgent.pl -\> otrs.GenericAgent.pl 5685 mkStats.pl -\> otrs.mkStats.pl 5686 otrs.addGroup -\> otrs.addGroup.pl 5687 otrs.addQueue -\> otrs.addQueue.pl 5688 otrs.addRole -\> otrs.addRole.pl 5689 otrs.addRole2Group -\> otrs.addRole2Group.pl 5690 otrs.addUser -\> otrs.addUser.pl 5691 otrs.addUser2Group -\> otrs.addUser2Group.pl 5692 otrs.addUser2Role -\> otrs.addUser2Role.pl 5693 otrs.checkModules -\> otrs.checkModules.pl 5694 otrs.CreateNewTranslationFile -\> otrs.CreateNewTranslationFile.pl 5695 otrs.getConfig -\> otrs.getConfig.pl 5696 otrs.getTicketThread -\> otrs.getTicketThread.pl 5697 otrs.setPassword -\> otrs.setPassword.pl 5698 PendingJobs.pl -\> otrs.PendingJobs.pl 5699 PostMaster.pl -\> otrs.PostMaster.pl 5700 PostMasterClient.pl -\> otrs.PostMasterClient.pl 5701 PostMasterDaemon.pl -\> otrs.PostMasterDaemon.pl 5702 PostMasterMailbox.pl -\> otrs.PostMasterMailbox.pl 5703 PostMasterPOP3.pl -\> otrs.PostMasterPOP3.pl 5704 RebuildTicketIndex.pl -\> otrs.RebuildTicketIndex.pl 5705 SetPermissions.pl -\> otrs.SetPermissions.pl 5706 StatsExportToOPM.pl -\> otrs.StatsExportToOPM.pl 5707 UnitTest.pl -\> otrs.UnitTest.pl 5708 UnlockTickets.pl -\> otrs.UnlockTickets.pl 5709 xml2sql.pl -\> otrs.xml2sql.pl 5710 XMLMaster.pl -\> otrs.XMLMaster.pl 5711``` 5712 5713 - 2009-10-26 Added CGI.pm back to packaged versions (auto\_build.sh). 5714 - 2009-10-14 Pending Date of tickets can be max. 1 year in the future. 5715 - 2009-10-14 Fixed bug#[1731](http://bugs.otrs.org/show_bug.cgi?id=1731) - Show last login time of agent and customer 5716 management. 5717 - 2009-10-12 TTL in Kernel::System::Cache::Set required but not checked. 5718 - 2009-10-12 Removed check on AttachmentDelete1 in function in 5719 AgentTicketMove.dtl. 5720 - 2009-10-12 AgentTicketOverviewPreview.dtl: superfluous hidden parameter 5721 'QueueID'. 5722 - 2009-10-07 Added global Search-Condition-Feature (AND/OR/()/!/+) for 5723 TicketNumber, From, To, Cc, Subject and Body also to generic agent. 5724 - 2009-10-05 Fixed bug#[939](http://bugs.otrs.org/show_bug.cgi?id=939) - "Salutation" should be renamed to "Title" for 5725 users and customer users. 5726 Notice: Use scripts/DBUpdate-to-2.5.\*.sql for upgrading! 5727 - 2009-10-02 Fixed bug#[4379](http://bugs.otrs.org/show_bug.cgi?id=4379) - Array parameters not working in mkStats.pl 5728 - 2009-09-23 Added virtual file system object for global file storage as 5729 Kernel::System::VirtualFS with FS and DB backends. 5730 Notice: Use scripts/DBUpdate-to-2.5.\*.sql for upgrading! 5731 - 2009-09-22 Fixed bug#[1774](http://bugs.otrs.org/show_bug.cgi?id=1774) - Updated documentation in AdminQueue.dtl. 5732 - 2009-09-22 Fixed bug#[4100](http://bugs.otrs.org/show_bug.cgi?id=4100) - ArticleFreeText Default Value not working. 5733 - 2009-09-22 Fixed bug#[1027](http://bugs.otrs.org/show_bug.cgi?id=1027) - Ticket csv export in customer interface incomplete. 5734 - 2009-09-21 Fixed bug#[4218](http://bugs.otrs.org/show_bug.cgi?id=4218) - No error message when sending mail through not 5735 installed sendmail. 5736 - 2009-09-21 Fixed bug#[4312](http://bugs.otrs.org/show_bug.cgi?id=4312) - MOTD module for Agent Dashboard, thanks to 5737 Alexander Scholler! 5738 - 2009-09-21 Fixed bug#[3978](http://bugs.otrs.org/show_bug.cgi?id=3978) - Better description for PGP passphrases. 5739 - 2009-09-16 Fixed bug#[3932](http://bugs.otrs.org/show_bug.cgi?id=3932) - Translation enhancements for AdminSession.dtl. 5740 - 2009-09-16 Fixed bug#[2786](http://bugs.otrs.org/show_bug.cgi?id=2786) - Wrong text labels 5741 AdminSystemAddressForm.dtl. 5742 - 2009-09-16 Fixed bug#[4288](http://bugs.otrs.org/show_bug.cgi?id=4288) - Use of uninitialized value in 5743 AdminGenericAgent.pm. 5744 - 2009-09-16 Moved to global event handler Kernel/System/EventHander.pm 5745 for ticket events (config is compatble with old one). 5746 - 2009-09-15 Improved performance of the PDF backend. 5747 5748# 2.4.15 2012-10-16 5749 - 2012-09-13 Improved HTML security filter to better find javascript source URLs. 5750 5751# 2.4.14 2012-08-30 5752 - 2012-08-28 Improved HTML security filter to detect tag nesting. 5753 5754# 2.4.13 2012-08-21 5755 - 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. 5756 This means that modern browsers will not execute plugins or JavaScript on the content 5757 any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also 5758 - 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. 5759 This means that more restrictive security settings will apply, such as blocking of 5760 JavaScript content by default. 5761 - 2012-03-08 Fixed bug#[8300](http://bugs.otrs.org/show_bug.cgi?id=8300) - Database upgrade issue when upgrading from 2.3 > 2.4 > 3.0 > 3.1: 5762 table smime_signer_cert_relations' already exists. 5763 - 2012-03-05 Fixed bug#[7545](http://bugs.otrs.org/show_bug.cgi?id=7545) - AgentTicketBounce lacks permission checks. 5764 - 2012-02-23 Fixed bug#[8227](http://bugs.otrs.org/show_bug.cgi?id=8227) - LDAP user syncronisation doesn't work. 5765 - 2011-12-09 Fixed bug#[7997](http://bugs.otrs.org/show_bug.cgi?id=7997) - Fetching mail via AdminMailAccount does not work. 5766 - 2011-12-02 Fixed bug#[5086](http://bugs.otrs.org/show_bug.cgi?id=5086) - Emails with a long subject are not handled. 5767 - 2011-11-21 Use the secure attribute to restrict coookies to HTTPS if it is used. 5768 - 2011-11-21 Fixed bug#[7909](http://bugs.otrs.org/show_bug.cgi?id=7909) - Errors should be logged in web server error log only. 5769 - 2011-11-10 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Ticket forward not working if content-id exists. 5770 - 2011-11-07 Fixed bug#[7362](http://bugs.otrs.org/show_bug.cgi?id=7362) - AuthSyncModule::LDAP::UserSyncMap with multiple auth backends. 5771 - 2011-11-02 Fixed bug#[7465](http://bugs.otrs.org/show_bug.cgi?id=7465) - Out-of-office unlock does not work upon customer's web reply. 5772 - 2011-10-21 Fixed bug#[7845](http://bugs.otrs.org/show_bug.cgi?id=7845) - No DispatchMultiple Method in rpc.pl script. 5773 5774# 2.4.12 2011-10-18 5775 - 2011-09-22 Fixed bug#[7776](http://bugs.otrs.org/show_bug.cgi?id=7776) - Double encoding for AJAX responses on ActiveState perl. 5776 5777# 2.4.11 2011-08-16 5778 - 2011-07-28 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly. 5779 - 2011-05-09 Fixed bug#[7010](http://bugs.otrs.org/show_bug.cgi?id=7010) - Latest version of PDF::API2 no longer includes DejaVu fonts. 5780 Fixed by including DejaVu fonts in var/fonts. 5781 - 2011-04-26 Fixed bug#[7250](http://bugs.otrs.org/show_bug.cgi?id=7250) - Add new queue mask crashes on PostgreSQL and MS SQL Server. 5782 - 2011-04-07 Fixed bug#[7195](http://bugs.otrs.org/show_bug.cgi?id=7195) - Graphs doesn't use GIF as fallback if PNG is not available. 5783 5784# 2.4.10 2011-04-12 5785 - 2011-04-04 Fixed bug#[7140](http://bugs.otrs.org/show_bug.cgi?id=7140) - Attachments with percent symbol not working. 5786 - 2011-03-23 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira! 5787 - 2011-03-18 Added required settings for oracle databases in apache2-httpd-new.include.conf. 5788 - 2011-03-07 Fixed bug#[6014](http://bugs.otrs.org/show_bug.cgi?id=6014) - Printed pdf tickets are not searchable. 5789 - 2011-02-17 Fixed bug#[6906](http://bugs.otrs.org/show_bug.cgi?id=6906) - Vendor URL points to Basename+URL instead of URL. 5790 - 2011-01-25 Event Based notification - respect "Include Attachments 5791 to Notification". 5792 - 2010-12-17 Fixed bug#[6510](http://bugs.otrs.org/show_bug.cgi?id=6510) - Signature ID missing. 5793 - 2010-12-14 Fixed bug#[6532](http://bugs.otrs.org/show_bug.cgi?id=6532) - With multiple inline images, only first one is 5794 preserved when replying. 5795 - 2010-12-13 Fixed bug#[6520](http://bugs.otrs.org/show_bug.cgi?id=6520) - backup.pl doesn't backup with strong password. 5796 - 2010-12-09 Fixed bug#[6488](http://bugs.otrs.org/show_bug.cgi?id=6488) - otrs.ArticleStorageSwitch.pl creating wrong files. 5797 - 2010-12-09 Fixed bug#[3984](http://bugs.otrs.org/show_bug.cgi?id=3984) - HTML Notifications - Links to ticketsystem are not clickable. 5798 - 2010-12-02 Fixed bug#[6366](http://bugs.otrs.org/show_bug.cgi?id=6366) - gnupg signatures not working correct for partly signed messages. 5799 - 2010-11-29 Fixed bug#[5981](http://bugs.otrs.org/show_bug.cgi?id=5981) - Warnings from TransfromDateSelection() in AgentTicketMove. 5800 - 2010-11-23 Fixed bug#[6131](http://bugs.otrs.org/show_bug.cgi?id=6131) - Lack of warning for revoked and expired PGP keys in email compose screens. 5801 - 2010-11-04 Fixed bug#[6211](http://bugs.otrs.org/show_bug.cgi?id=6211) - Wrong TicketFreeText-value in ticket creation by 5802 using event notifications. 5803 - 2010-11-02 Email.ticket: wrong signature is shown. 5804 - 2010-10-26 Improved German translation, thanks to Stelios Gikas! 5805 - 2010-10-13 Fixed some Perl "uninitialized value" warnings. 5806 - 2010-10-12 Fixed bug#[6087](http://bugs.otrs.org/show_bug.cgi?id=6087) - Search template name is broken if & or ; is used. 5807 5808# 2.4.9 2010-10-25 5809 - 2010-09-30 Fixed bug#[6016](http://bugs.otrs.org/show_bug.cgi?id=6016) - AgentTicketZoom is vunerable to XSS attacks from HTML e-mails. 5810 - 2010-09-22 Fixed bug#[5903](http://bugs.otrs.org/show_bug.cgi?id=5903) - E-mail notification links don't contain \<a href... tags. 5811 - 2010-09-29 Fixed bug#[6030](http://bugs.otrs.org/show_bug.cgi?id=6030) - Event notifications are fired several times on 5812 event "TicketFreeTextUpdate". 5813 - 2010-09-14 Fixed bug#[5541](http://bugs.otrs.org/show_bug.cgi?id=5541) - Dashboard Chart generates error in webserver log. 5814 - 2010-09-09 Fixed bug#[5462](http://bugs.otrs.org/show_bug.cgi?id=5462) - Kernel::System::Ticket::TicketEscalationIndexBuild() 5815 does not invalidate the cache. 5816 - 2010-08-27 Fixed bug#[5667](http://bugs.otrs.org/show_bug.cgi?id=5667) - Rich Text is not working in ipad. It's not 5817 possible to add a note or close a ticket. 5818 - 2010-08-25 Fixed bug#[5266](http://bugs.otrs.org/show_bug.cgi?id=5266) - Ticket Zoom shows wrong html content if there 5819 is no text but two html attachments in there. 5820 5821# 2.4.8 2010-09-15 5822 - 2010-08-24 Applied change suggested in bug#[5733](http://bugs.otrs.org/show_bug.cgi?id=5733). $Text should be dereferenced while counting its length. 5823 - 2010-08-18 Fixed bug#[5444](http://bugs.otrs.org/show_bug.cgi?id=5444) - TicketZoom mask vulnerable to XSS. 5824 - 2010-08-09 Fixed bug#[5698](http://bugs.otrs.org/show_bug.cgi?id=5698) - Ticket Assignment includes '(' character. 5825 - 2010-07-20 Fixed bug#[4483](http://bugs.otrs.org/show_bug.cgi?id=4483) - AgentTicketActions, set radio button when select 5826 old/ new owner are selected, fix wrong javascript behavior. 5827 - 2010-07-15 Fixed bug#[5416](http://bugs.otrs.org/show_bug.cgi?id=5416) - AgentTicketMove does not support Pending Date. 5828 - 2010-07-15 Fixed bug#[5556](http://bugs.otrs.org/show_bug.cgi?id=5556) - Broken unicode chars in CustomerUser selections. 5829 - 2010-07-14 Fixed bug#[5132](http://bugs.otrs.org/show_bug.cgi?id=5132) - New owner validation always ask to set a owner. 5830 - 2010-07-13 Fixed bug#[5210](http://bugs.otrs.org/show_bug.cgi?id=5210) - LinkQuote consumes all CPU memory when processing a 5831 large amount of data. 5832 - 2010-07-13 Fixed bug#[5550](http://bugs.otrs.org/show_bug.cgi?id=5550) - Broken linebreaks in textareas of Google Chrome. 5833 - 2010-07-07 Fixed bug#[5541](http://bugs.otrs.org/show_bug.cgi?id=5541) - Dashboard Chart generates error in webserver log. 5834 - 2010-07-01 Fixed bug#[5512](http://bugs.otrs.org/show_bug.cgi?id=5512) - Bulk Action No Access is displayed incorrectly. 5835 - 2010-06-25 Updated Danish translation, thanks to Jesper R�nnov, 5836 Faaborg-Midtfyn Kommune! 5837 - 2010-06-24 Fixed bug#[5445](http://bugs.otrs.org/show_bug.cgi?id=5445) - Reflected XSS vulnerability. 5838 - 2010-06-16 Fixed bug#[5488](http://bugs.otrs.org/show_bug.cgi?id=5488) - AutoPriorityIncrease runs into failures. 5839 - 2010-06-16 Fixed bug#[5478](http://bugs.otrs.org/show_bug.cgi?id=5478) - Web Installer has 'editable' license text. 5840 - 2010-05-31 Fixed bug#[5385](http://bugs.otrs.org/show_bug.cgi?id=5385) - Queue name is not used in signature on ticket 5841 creation. 5842 - 2010-05-28 Fixed bug#[5235](http://bugs.otrs.org/show_bug.cgi?id=5235) - Link in response not shown as link. 5843 - 2010-05-28 Added PNG version of data model in doc directory. 5844 - 2010-05-28 Fixed bug#[5395](http://bugs.otrs.org/show_bug.cgi?id=5395) - Function $LanguageObject-\>Time() can't process 5845 seconds. 5846 - 2010-05-07 Fixed bug#[5336](http://bugs.otrs.org/show_bug.cgi?id=5336) - Also set execute bit on scripts/tools. 5847 - 2010-04-30 Make it possible to use a version argument with bin/opm.pl. 5848 - 2010-04-21 Fixed bug#[5266](http://bugs.otrs.org/show_bug.cgi?id=5266) - Ticket Zoom shows wrong html content if there 5849 is no text but two html attachments in there. 5850 - 2010-04-15 Fixed bug#[5242](http://bugs.otrs.org/show_bug.cgi?id=5242) - Newlines are not displayed in html notification 5851 mails on Lotus Notes 5852 - 2010-04-14 Fixed bug#[4999](http://bugs.otrs.org/show_bug.cgi?id=4999) - Cache of customer user is not refreshed after 5853 a preference is updated. 5854 - 2010-04-13 Fixed bug#[5152](http://bugs.otrs.org/show_bug.cgi?id=5152) - responsible\_user\_id in ticket table is wrong in 5855 otrs-database.dia. 5856 - 2010-04-12 Fixed bug#[5108](http://bugs.otrs.org/show_bug.cgi?id=5108) - The RSS date was not displayed correctly. 5857 - 2010-04-12 Fixed bug#[5112](http://bugs.otrs.org/show_bug.cgi?id=5112) - Redirecting to a valid screen after unsubscribing a ticket 5858 that is on a queue in which the agent has no permissions. 5859 - 2010-04-06 Fixed bug#[4986](http://bugs.otrs.org/show_bug.cgi?id=4986) - There is no activate/deactivate check for Graphsize menu, 5860 when page loads in Stats Definition 5861 - 2010-04-01 Fixed bug#[4786](http://bugs.otrs.org/show_bug.cgi?id=4786) - AgentTicketCompose ONLY: Defining a next state, 5862 then adding and attachment, resets the next state upon screen refresh. 5863 - 2010-03-29 Improved handling of the StateType attribute of 5864 StateGetStatesByType() in Kernel/System/State.pm. 5865 - 2010-03-24 Fixed bug#[5164](http://bugs.otrs.org/show_bug.cgi?id=5164) - Pending time not working if agent as an other 5866 timezone. 5867 - 2010-03-19 Fixed bug#[5094](http://bugs.otrs.org/show_bug.cgi?id=5094) - Bulk pending date/time do not get applied to 5868 tickets. 5869 - 2010-03-18 Updated Ukrainian language translation, thanks to Belskii Artem! 5870 - 2010-03-10 Fixed bug#[4416](http://bugs.otrs.org/show_bug.cgi?id=4416) - Merge: whitespace before ticketnumber not removed. 5871 - 2010-03-09 Fixed bug#[5102](http://bugs.otrs.org/show_bug.cgi?id=5102) - Notification sent to OTRS instead of Customer. 5872 - 2010-03-08 Fixed bug#[5085](http://bugs.otrs.org/show_bug.cgi?id=5085) - Wrong colours codes in Stats::Graph::dclrs. 5873 - 2010-03-02 Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus! 5874 - 2010-02-26 Fixed bug#[4137](http://bugs.otrs.org/show_bug.cgi?id=4137) - Follow ups to internal forwarded message marked 5875 as customer reply. 5876 - 2010-02-23 Updated pt\_BR translation file, thanks to Fabricio Luiz Machado! 5877 - 2010-02-22 Fixed bug#[5020](http://bugs.otrs.org/show_bug.cgi?id=5020) - Framework version for stats export is outdated. 5878 - 2010-02-18 Fixed bug#[4969](http://bugs.otrs.org/show_bug.cgi?id=4969) - Event Based Notification: Body Match field displays 5879 Subject Match value. 5880 - 2010-02-16 Fixed bug#[4967](http://bugs.otrs.org/show_bug.cgi?id=4967) - Can't locate object method "new" via package 5881 error when using Perl 5.10.1. 5882 - 2010-02-15 Fixed bug#[4977](http://bugs.otrs.org/show_bug.cgi?id=4977) - mod\_perl is not used in fedora with RPM. 5883 - 2010-02-12 Fixed bug#[4936](http://bugs.otrs.org/show_bug.cgi?id=4936) - Kernel::System::Main::FileWrite has race condition. 5884 - 2010-02-11 Fixed bug#[4442](http://bugs.otrs.org/show_bug.cgi?id=4442) - Customer search fails when there is a space 5885 in the name. 5886 - 2010-02-11 Fixed bug#[4822](http://bugs.otrs.org/show_bug.cgi?id=4822) - No fulltext search with more than one word 5887 for FAQ. 5888 - 2010-02-10 Fixed bug#[4889](http://bugs.otrs.org/show_bug.cgi?id=4889) - Inline images from Lotus Notes are not 5889 displayed in ticket zoom. 5890 - 2010-02-09 Fixed bug#[4658](http://bugs.otrs.org/show_bug.cgi?id=4658) - Cannot delete attachment from AdminAttachment 5891 interface. 5892 5893# 2.4.7 2010-02-08 5894 - 2010-02-03 Fixed bug#[4937](http://bugs.otrs.org/show_bug.cgi?id=4937) - Accounted time per article is not displayed 5895 in PDF print. 5896 - 2010-02-03 Fixed bug#[4848](http://bugs.otrs.org/show_bug.cgi?id=4848) - Issue with TicketOverView object - does not 5897 show all tickets when moving through list. 5898 - 2010-02-02 Fixed issue with migrating Customer Queue notifications to 5899 Event Based when upgrading OTRS 2.3 \> 2.4. 5900 - 2010-02-01 Fixed bug#[4393](http://bugs.otrs.org/show_bug.cgi?id=4393) - AgentTicketQueue - Small view takes long to 5901 load. -\> New solution with own config option for each view mode (S/M/L) 5902 Admin -\> SysConfig -\> Ticket -\> Frontend::Agent::TicketOverview. 5903 - 2010-01-25 Fixed bug#[4818](http://bugs.otrs.org/show_bug.cgi?id=4818) - Removed inline image of forwarded message gets 5904 still included. 5905 - 2010-01-20 Fixed bug#[4780](http://bugs.otrs.org/show_bug.cgi?id=4780) - Adding groups to a CustomerUser fails, 5906 adding CustomerUsers to a group works. 5907 - 2010-01-20 Fixed bug#[4486](http://bugs.otrs.org/show_bug.cgi?id=4486) - Some preferences displayed in AdminUser are not 5908 correct. 5909 - 2010-01-18 Fixed bug#[4770](http://bugs.otrs.org/show_bug.cgi?id=4770) - Attachments are stripped/not shown from 5910 outgoing emails in some scenarios with ms exchange. 5911 - 2010-01-15 Fixed bug#[4735](http://bugs.otrs.org/show_bug.cgi?id=4735) - TicketFreeTime search in Customer frontend 5912 does not work as expected 5913 - 2010-01-15 Fixed bug#[4758](http://bugs.otrs.org/show_bug.cgi?id=4758) - Dashboard RSS feeds doesn't display XML 5914 encoded entities correctly. 5915 - 2010-01-13 Fixed bug#[4754](http://bugs.otrs.org/show_bug.cgi?id=4754) - Multiple tickets with a huge POP3 Mailbox 5916 - more than 2000 email in the box ("Deep recursion on subroutine"). 5917 - 2010-01-13 Fixed bug#[4713](http://bugs.otrs.org/show_bug.cgi?id=4713) - In ticket overview, after adding view=30 - no 5918 tickets are visible. 5919 - 2010-01-12 Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910. 5920 5921# 2.4.6 2010-01-12 5922 - 2010-01-11 Fixed bug#[4737](http://bugs.otrs.org/show_bug.cgi?id=4737) - Customer User update fails in 2.4.6 rc. 5923 - 2010-01-08 Fixed bug#[4730](http://bugs.otrs.org/show_bug.cgi?id=4730) - Unable to open Admin \> Attachments in IE8. 5924 - 2010-01-07 Fixed bug#[4731](http://bugs.otrs.org/show_bug.cgi?id=4731) - Service and SLA gets translated after AJAX 5925 reload in Phone an Email Ticket. 5926 - 2010-01-05 Fixed bug#[4718](http://bugs.otrs.org/show_bug.cgi?id=4718) - LDAP auth not possible with OTRS in iso-8859-1 5927 and utf-8 ldap directory. 5928 - 2010-01-05 Fixed bug#[4708](http://bugs.otrs.org/show_bug.cgi?id=4708) - Added ArticleID to output of 5929 bin/otrs.getTicketThread. 5930 - 2010-01-04 Fixed bug#[4704](http://bugs.otrs.org/show_bug.cgi?id=4704) - Package Manager: upload install fails with 5931 "Message: Need ContentType!" with Google Chrome browser. 5932 - 2009-12-30 Added Ukrainian language translation, thanks to Belskii Artem! 5933 - 2009-12-30 Fixed bug#[4727](http://bugs.otrs.org/show_bug.cgi?id=4727) - Added proper removal of FormID in 5934 AgentTicketPhoneOutbound. 5935 - 2009-12-23 Fixed bug#[3526](http://bugs.otrs.org/show_bug.cgi?id=3526) - Escalation emails are resent over and over again. 5936 - 2009-12-23 Fixed bug#[4428](http://bugs.otrs.org/show_bug.cgi?id=4428) - PGP-inline signed messages can't be encoded 5937 correctly with rich text editor. 5938 - 2009-12-22 Fixed bug#[4690](http://bugs.otrs.org/show_bug.cgi?id=4690) - AdminMailAccount - only 50 characters can be 5939 entered in username, password and host fields while database can store 200. 5940 - 2009-12-16 Fixed bug#[4503](http://bugs.otrs.org/show_bug.cgi?id=4503) - Border around image does not display well 5941 in some email clients. 5942 - 2009-12-13 Fixed bug#[4393](http://bugs.otrs.org/show_bug.cgi?id=4393) - AgentTicketQueue - Small view takes long to load. 5943 - 2009-12-09 Fixed crash in Ascii2Html() if no scalar reference is given. 5944 - 2009-12-09 Fixed bug#[4551](http://bugs.otrs.org/show_bug.cgi?id=4551) - GenericAgent appends leading zeros to dates 5945 if TimeInputFormat is "Input". 5946 - 2009-12-09 Fixed bug#[4584](http://bugs.otrs.org/show_bug.cgi?id=4584) - Auto response does not use selected from e-mail 5947 address. 5948 - 2009-12-09 Fixed bug#[4556](http://bugs.otrs.org/show_bug.cgi?id=4556) - Translation "Accounted Time" to german "Zugewiesene Zeit". 5949 - 2009-12-09 Fixed bug#[4184](http://bugs.otrs.org/show_bug.cgi?id=4184) - Can't call method "NotificationGet" on 5950 an undefined value. 5951 - 2009-12-09 Fixed bug#[4371](http://bugs.otrs.org/show_bug.cgi?id=4371) - DataSelected value for config option 5952 PreferencesGroups###WatcherNotify doesn't work. 5953 - 2009-12-09 Fixed bug#[4486](http://bugs.otrs.org/show_bug.cgi?id=4486) - Some preferences displayed in AdminUser are not correct. 5954 - 2009-12-09 Fixed bug#[4363](http://bugs.otrs.org/show_bug.cgi?id=4363) - Kernel/Output/HTML/Layout.pm -\> PageNavBar() 5955 mistakes because of missing checks and descriptions. 5956 - 2009-12-08 Fixed bug#[4361](http://bugs.otrs.org/show_bug.cgi?id=4361) - Umlauts in Dashboard are not displayed correcty 5957 after refresh on non-unicode databases. 5958 - 2009-12-08 Fixed bug#[4323](http://bugs.otrs.org/show_bug.cgi?id=4323) - Customer Interface shows last customer article 5959 instead of last article. 5960 - 2009-12-08 Fixed bug#[4435](http://bugs.otrs.org/show_bug.cgi?id=4435) - Inline attachments break in some scenarios like 5961 AgentTicketCompose and AgentTicketForward. 5962 - 2009-12-08 Fixed bug#[4384](http://bugs.otrs.org/show_bug.cgi?id=4384) - Customer User Info not deleted when From in 5963 AgentTicketPhone is changed. 5964 - 2009-12-08 Fixed bug#[4482](http://bugs.otrs.org/show_bug.cgi?id=4482) - Owner update possible with no new owner set. 5965 - 2009-12-07 Fixed bug#[4246](http://bugs.otrs.org/show_bug.cgi?id=4246) - Response Templates fail to populate for certain 5966 email tickets. 5967 - 2009-12-07 Fixed bug#[4381](http://bugs.otrs.org/show_bug.cgi?id=4381) - Function change\_selection in AgentTicketMove. 5968 - 2009-12-07 Fixed bug#[4400](http://bugs.otrs.org/show_bug.cgi?id=4400) - OTRS switches back to phone view when closing 5969 ticket after split. 5970 - 2009-12-07 Fixed bug#[4597](http://bugs.otrs.org/show_bug.cgi?id=4597) - Unnecessary slash in download links. 5971 - 2009-12-07 Fixed bug#[2768](http://bugs.otrs.org/show_bug.cgi?id=2768) - AttachmentsContent-Disposition header downloading 5972 a non-ASCII filename. 5973 - 2009-12-07 Fixed bug#[4282](http://bugs.otrs.org/show_bug.cgi?id=4282) - Fixed problems with CustomerInfo for Usernames 5974 with a '+'. 5975 - 2009-12-07 Fixed bug#[4477](http://bugs.otrs.org/show_bug.cgi?id=4477) - Uninitialized Value issue with Redirect() 5976 function in Layout.pm. 5977 - 2009-12-07 Fixed bug#[3907](http://bugs.otrs.org/show_bug.cgi?id=3907) - Caching function not working due to wrong 5978 hardcoded umask. 5979 - 2009-12-02 Fixed bug#[4613](http://bugs.otrs.org/show_bug.cgi?id=4613) - Umlauts in \<OTRS\_\*\> variable and also on whole 5980 message are not show right with ArticleStorageFS. 5981 - 2009-12-02 Fixed bug#[3667](http://bugs.otrs.org/show_bug.cgi?id=3667) - E-mail notification link is wrong when using 5982 FastCGI. 5983 - 2009-11-25 Fixed bug#[4498](http://bugs.otrs.org/show_bug.cgi?id=4498) - Rich text editor places whitespace in front of 5984 lines in plain text mail body. 5985 - 2009-11-23 Fixed bug#[4128](http://bugs.otrs.org/show_bug.cgi?id=4128) - Signature line breaks are stripped in 5986 E-Mail-Ticket. 5987 - 2009-11-18 Fixed bug#[4319](http://bugs.otrs.org/show_bug.cgi?id=4319) - 'no quotable message' error for old messages 5988 after upgrade. 5989 - 2009-11-18 Added FastCGI handle for web installer. 5990 - 2009-11-16 Fixed bug#[4464](http://bugs.otrs.org/show_bug.cgi?id=4464) - Spell checker (WYSIWIG + ispell) causes 5991 exceptions sometimes. 5992 - 2009-11-16 Fixed bug#[4507](http://bugs.otrs.org/show_bug.cgi?id=4507) - Add Ticket Events for SLAUpdate, ServiceUpdate, 5993 and TicketTypeUpdate in AdminNotificationEvent UI. 5994 - 2009-11-16 Fixed bug#[4509](http://bugs.otrs.org/show_bug.cgi?id=4509) - Notification (event based) comments are not 5995 saved. 5996 - 2009-11-06 Fixed bug#[2069](http://bugs.otrs.org/show_bug.cgi?id=2069) - Update of CustomerCompany company\_id is not 5997 working. 5998 - 2009-11-06 Fixed bug#[2948](http://bugs.otrs.org/show_bug.cgi?id=2948) - Renamed crypt config option "md5" to "md5-crypt" 5999 to avoid missunderstanding. 6000 - 2009-10-30 Fixed JS check for months, thanks to bes. 6001 - 2009-10-26 Fixed bug#[4455](http://bugs.otrs.org/show_bug.cgi?id=4455) - Input field in Preferences of a Dashboard 6002 module doesn't save settings. 6003 - 2009-10-26 Fixed bug#[4454](http://bugs.otrs.org/show_bug.cgi?id=4454) - scripts/restore.pl is not working. 6004 - 2009-10-26 Fixed bug#[4447](http://bugs.otrs.org/show_bug.cgi?id=4447) - TimeUnits not saved in AgentTicketMove.pm when 6005 omitting a note. 6006 - 2009-10-22 Fixed bug#[4188](http://bugs.otrs.org/show_bug.cgi?id=4188) - Restore original subject check in AgentTicketMerge. 6007 - 2009-10-21 Fixed bug#[4232](http://bugs.otrs.org/show_bug.cgi?id=4232) - SpellChecker Customer-Interface is not 6008 working. 6009 - 2009-10-19 Fixed bug#[4433](http://bugs.otrs.org/show_bug.cgi?id=4433) - StateDefault is being ignored in when composing 6010 an email answer, current ticket state or first one in list gets selected. 6011 6012# 2.4.5 2009-10-15 6013 - 2009-10-12 Fixed bug#[3541](http://bugs.otrs.org/show_bug.cgi?id=3541) - Deleting tickets is not possible when using 6014 Full Text Search Index on MS-SQL or PostgreSQL. 6015 - 2009-10-12 Fixed bug#[4392](http://bugs.otrs.org/show_bug.cgi?id=4392) - TicketCounter.log is created after permissions 6016 are set. 6017 - 2009-10-07 Updated cpan module TEXT::CSV to version 1.14 to 6018 fix bug#[4195](http://bugs.otrs.org/show_bug.cgi?id=4195) - Import with leading 0 in a field not possible. 6019 - 2009-10-07 Fixed bug#[3581](http://bugs.otrs.org/show_bug.cgi?id=3581) - Wrong German translation of "no". 6020 - 2009-10-07 Fixed bug#[4397](http://bugs.otrs.org/show_bug.cgi?id=4397) - QueueView shows wrong filter name. 6021 - 2009-10-07 Fixed bug#[4395](http://bugs.otrs.org/show_bug.cgi?id=4395) - Can't delete locked tickets via GenericAgent 6022 on PostgreSQL and MS-SQL databases. 6023 - 2009-10-07 Fixed bug#[4367](http://bugs.otrs.org/show_bug.cgi?id=4367) - Generic agent produces TicketNumberLookup error 6024 messages. 6025 - 2009-10-05 Fixed bug#[3793](http://bugs.otrs.org/show_bug.cgi?id=3793) - UTF-8 PostgreSQL database encode issues on 6026 incoming emails. 6027 - 2009-10-05 Updated Spanish translation, thanks to Emiliano Augusto! 6028 - 2009-10-02 Fixed bug#[4379](http://bugs.otrs.org/show_bug.cgi?id=4379) - Array parameters not working in mkStats.pl 6029 - 2009-09-30 Fixed bug#[4348](http://bugs.otrs.org/show_bug.cgi?id=4348) - Dashboard: Upcoming Events Caching on a 6030 per-user basis. 6031 - 2009-09-30 Fixed bug#[4338](http://bugs.otrs.org/show_bug.cgi?id=4338) - Enhancement: Be able to disable customer 6032 feature of customer\_id to have access to all ticket with same customer id. 6033 - 2009-09-30 Fixed bug#[4358](http://bugs.otrs.org/show_bug.cgi?id=4358) - Unable to insert inline images in customer 6034 frontend if WebUploadCacheModule is set to "FS". 6035 - 2009-09-30 Fixed bug#[4355](http://bugs.otrs.org/show_bug.cgi?id=4355) - SLA dropdown does not populate in 6036 AgentTicketEmail. 6037 - 2009-09-29 Fixed bug#[3248](http://bugs.otrs.org/show_bug.cgi?id=3248) - TicketSearch with ExtendedSearchCondition not 6038 working correct. 6039 - 2009-09-29 Fixed bug#[4341](http://bugs.otrs.org/show_bug.cgi?id=4341) - RTE is not coupled with RichTextViewing. Rich 6040 text is being shown, even if the text/plain MIME part is available. 6041 Added new config option to force rich text viewing in ticket zoom. 6042 6043``` 6044 SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> 6045 -=> Ticket::Frontend::ZoomRichTextForce 6046``` 6047 6048 - 2009-09-28 Fixed bug#[4269](http://bugs.otrs.org/show_bug.cgi?id=4269) - Softwareerror in stats module after uninstall 6049 ITSMIncidentProblemManagement 6050 - 2009-09-28 Fixed bug#[4341](http://bugs.otrs.org/show_bug.cgi?id=4341) - No HighlightColors configured fills up OTRS log 6051 file with warnings. 6052 - 2009-09-28 Fixed bug#[4328](http://bugs.otrs.org/show_bug.cgi?id=4328) - Incorrect charset in AgentTicketAttachment. 6053 - 2009-09-28 Fixed bug#[4333](http://bugs.otrs.org/show_bug.cgi?id=4333) - StateGet() gives wrong error message. 6054 - 2009-09-26 Fixed bug#[4302](http://bugs.otrs.org/show_bug.cgi?id=4302) - Dashboard: Tickets Stats graph incorrect 6055 (permission related). 6056 - 2009-09-24 Fixed bug#[3909](http://bugs.otrs.org/show_bug.cgi?id=3909) - Optional TicketFreeTimes with AgentTicketCompose 6057 break when attaching a file 6058 - 2009-09-23 Fixed bug#[4326](http://bugs.otrs.org/show_bug.cgi?id=4326) - Notification emails have empty lines by using 6059 opera at creation time. 6060 - 2009-09-23 Fixed bug#[3001](http://bugs.otrs.org/show_bug.cgi?id=3001) - Agent ticket queue ordering by priority causes 6061 SQL error. 6062 - 2009-09-23 Fixed bug#[3969](http://bugs.otrs.org/show_bug.cgi?id=3969) - Role \<-\> User Admin Screen Refresh Error. 6063 - 2009-09-23 Fixed bug#[3787](http://bugs.otrs.org/show_bug.cgi?id=3787) - Generic Agent: Send no notifications is not 6064 working. 6065 - 2009-09-23 Fixed bug#[4222](http://bugs.otrs.org/show_bug.cgi?id=4222) - Changed Italian translation of "Login As". 6066 - 2009-09-23 Fixed bug#[3923](http://bugs.otrs.org/show_bug.cgi?id=3923) - Frontend::Output::FilterText###OutputFilterTextAutoLink 6067 does not work. 6068 - 2009-09-23 Fixed bug#[4226](http://bugs.otrs.org/show_bug.cgi?id=4226) - "Previous owner" alway empty when a new owner 6069 must be defined. 6070 - 2009-09-23 Fixed bug#[4322](http://bugs.otrs.org/show_bug.cgi?id=4322) - Bulk-Action checkboxes are refilled wrongly by 6071 Firefox-Autocomplete feature. 6072 - 2009-09-23 Fixed bug#[4320](http://bugs.otrs.org/show_bug.cgi?id=4320) - Javascript-check on empty body not working 6073 with RichText-Editor (RTE). 6074 - 2009-09-23 Fixed bug#[2936](http://bugs.otrs.org/show_bug.cgi?id=2936) - $QData{""} and $Quote{""} crashes if a space 6075 is set between the arguments. 6076 - 2009-09-22 Fixed bug#[4262](http://bugs.otrs.org/show_bug.cgi?id=4262) - Encoding issue with Event-based notifications. 6077 - 2009-09-22 Fixed bug#[1420](http://bugs.otrs.org/show_bug.cgi?id=1420) - $Text{"User"} instead of $Text{"Username"} in 6078 AdminUserForm.dtl 6079 - 2009-09-22 Ensured that plain article body is used for ArticleViewModules 6080 in AgentTicketZoom. 6081 - 2009-09-21 Fixed bug#[2087](http://bugs.otrs.org/show_bug.cgi?id=2087) - AgentTicketMove does not consider responsible 6082 feature. 6083 - 2009-09-21 Fixed bug#[4029](http://bugs.otrs.org/show_bug.cgi?id=4029) - S/MIME activation with unclear message 6084 message/incomplete documentation. 6085 - 2009-09-21 Fixed bug#[3408](http://bugs.otrs.org/show_bug.cgi?id=3408) - Richtext editor - editor windows is way to small. 6086 - 2009-09-21 Fixed bug#[4188](http://bugs.otrs.org/show_bug.cgi?id=4188) - Moving junk mails unnecessarily need subject and 6087 body. 6088 - 2009-09-21 Fixed bug#[4189](http://bugs.otrs.org/show_bug.cgi?id=4189) - RTE off inserts a blank line in the text editor 6089 field. 6090 - 2009-09-21 Fixed bug#[4080](http://bugs.otrs.org/show_bug.cgi?id=4080) - Rich editors javascript overrides onload function. 6091 - 2009-09-21 Fixed bug#[3818](http://bugs.otrs.org/show_bug.cgi?id=3818) - Customer History - Small/Medium/Preview does 6092 not work. 6093 - 2009-09-21 Fixed bug#[2532](http://bugs.otrs.org/show_bug.cgi?id=2532) - Problem when setting queues and subqueues to 6094 invalid. 6095 - 2009-09-18 Updated Spanish translation, thanks to Gustavo Azambuja! 6096 - 2009-09-16 Fixed bug#[4288](http://bugs.otrs.org/show_bug.cgi?id=4288) - 4288: Use of uninitialized value in 6097 AdminGenericAgent.pm. 6098 - 2009-09-16 Fixed bug#[4292](http://bugs.otrs.org/show_bug.cgi?id=4292) - "\<some@example.com\>" in body breaks body on 6099 ticket split. 6100 - 2009-09-08 Fixed bug#[4255](http://bugs.otrs.org/show_bug.cgi?id=4255) - RichText is not coupled with RichTextViewing. 6101 Rich Text is being shown, even if the text/plain MIME part is available. 6102 - 2009-09-08 Fixed bug#[4243](http://bugs.otrs.org/show_bug.cgi?id=4243) - Adding a key to DefaultTheme HostBased via 6103 Sysconfig breaks OTRS. 6104 - 2009-09-08 Fixed bug#[4257](http://bugs.otrs.org/show_bug.cgi?id=4257) - No event based notification is sent on queue 6105 or state update. 6106 - 2009-09-08 Fixed bug#[4233](http://bugs.otrs.org/show_bug.cgi?id=4233) - AgentTicketCompose doesn't remember next state 6107 while attaching a file. 6108 - 2009-09-08 Fixed bug#[4228](http://bugs.otrs.org/show_bug.cgi?id=4228) - scripts/DBUpdate-to-2.4.pl - 6109 MigrateCustomerNotification() fails. 6110 - 2009-09-08 Fixed bug#[4232](http://bugs.otrs.org/show_bug.cgi?id=4232) - SpellChecker Customer-Interface is not 6111 working. 6112 - 2009-09-08 Fixed bug#[4248](http://bugs.otrs.org/show_bug.cgi?id=4248) - follow up email contains the ticket number two 6113 times. 6114 - 2009-09-07 Fixed bug#[4253](http://bugs.otrs.org/show_bug.cgi?id=4253) - No customer get found by using german umlaut 6115 "e. g. m�ller". 6116 - 2009-09-02 Fixed bug#[4186](http://bugs.otrs.org/show_bug.cgi?id=4186) - Customer search autocomplete result field is 6117 sometimes too small to show complete customer entry. 6118 - 2009-09-02 Fixed bug#[4234](http://bugs.otrs.org/show_bug.cgi?id=4234) - Typo in german update message. 6119 - 2009-09-01 Fixed bug#[4139](http://bugs.otrs.org/show_bug.cgi?id=4139) - Missing config option to show or hide customer 6120 history tickets. 6121 - 2009-09-01 Fixed bug#[4160](http://bugs.otrs.org/show_bug.cgi?id=4160) - Toolbar icons not correct in AdminCustomerUser. 6122 - 2009-09-01 Updated French translation, thanks to Remi Seguy. 6123 - 2009-09-01 Added Options for FirstResponseTime,UpdateTime,SolutionTime and 6124 CalendarID to bin/otrs.addQueue. 6125 - 2009-09-01 Fixed bug#[4214](http://bugs.otrs.org/show_bug.cgi?id=4214) - TicketSearch on TicketID with ArrayRef doesn't 6126 give results. 6127 6128# 2.4.4 2009-08-31 6129 - 2009-08-31 Fixed bug#[4105](http://bugs.otrs.org/show_bug.cgi?id=4105) - CustomerUser has access to other Customers 6130 tickets than defined in CustomerIDs. 6131 - 2009-08-31 Fixed Android browser support. 6132 - 2009-08-31 Added SOAP::Lite, which is needed for the XML-RPC Interface, 6133 to bin/otrs.checkModules. 6134 - 2009-08-29 Fixed bug#[4018](http://bugs.otrs.org/show_bug.cgi?id=4018) - CustomerCompany in ModuleAction section while 6135 CustomerUser in Module section. 6136 - 2009-08-28 Fixed bug#[4159](http://bugs.otrs.org/show_bug.cgi?id=4159) - Text Editor does not work with Konqueror. 6137 - 2009-08-28 Fixed bug#[4117](http://bugs.otrs.org/show_bug.cgi?id=4117) - UPGRADING: SetPermission.sh has to be run 6138 before the update script is started. 6139 - 2009-08-28 Fixed bug#[1917](http://bugs.otrs.org/show_bug.cgi?id=1917) - Wrong Content-Type in downloaded message 6140 from ArticlePlain. 6141 - 2009-08-28 Fixed wrong quoting in links in AgentTicketZoom.dtl and 6142 CustomerTicketZoom.dtl. 6143 - 2009-08-28 Fixed bug#[4203](http://bugs.otrs.org/show_bug.cgi?id=4203) - No German translation for "My Locked Tickets". 6144 - 2009-08-28 Fixed bug#[1245](http://bugs.otrs.org/show_bug.cgi?id=1245) - Queues and responses are sorted descending 6145 instead of ascending in AdminQueueResponses. 6146 - 2009-08-27 Fixed bug#[4198](http://bugs.otrs.org/show_bug.cgi?id=4198) - Error with services with one bracket in the 6147 name. 6148 - 2009-08-27 Fixed bug#[4085](http://bugs.otrs.org/show_bug.cgi?id=4085) - The UPGRADING document is incorrect and 6149 misleading. 6150 - 2009-08-27 Fixed bug#[2768](http://bugs.otrs.org/show_bug.cgi?id=2768) - AttachmentsContent-Disposition header 6151 downloading a with non-ASCII filename. 6152 - 2009-08-27 Fixed bug#[3974](http://bugs.otrs.org/show_bug.cgi?id=3974) - Missing template stats in the 2.4.0 beta 5. 6153 - 2009-08-27 Fixed bug#[3297](http://bugs.otrs.org/show_bug.cgi?id=3297) - Disabling of AgentTicketMerge does not remove 6154 merge link. 6155 - 2009-08-26 Fixed bug#[3746](http://bugs.otrs.org/show_bug.cgi?id=3746) - Show expiration date for PGP or S/MIME keys. 6156 - 2009-08-25 Fixed bug#[2676](http://bugs.otrs.org/show_bug.cgi?id=2676) - Translation issue for May. 6157 - 2009-08-26 Fixed bug#[4122](http://bugs.otrs.org/show_bug.cgi?id=4122) - META: spell checker issues with Rich Text 6158 Editor. 6159 - 2009-08-25 Added prio color in dashboard ticket overview like in ticket 6160 overview "s" mode. 6161 - 2009-08-24 Fixed bug#[4090](http://bugs.otrs.org/show_bug.cgi?id=4090) - RSS feeds have broken umlauts. 6162 - 2009-08-24 Fixed bug#[4177](http://bugs.otrs.org/show_bug.cgi?id=4177) - ArticleFilterDialog does not work in IE 6163 Javascript. 6164 - 2009-08-24 Added COPYING-Third-Party - a list of all included party 6165 libraries. 6166 - 2009-08-21 Fixed bug#[4178](http://bugs.otrs.org/show_bug.cgi?id=4178) - Added bundle of Apache2::Reload in 6167 Kernel/cpan-lib/, because it's no longer distributed with mod\_perl. 6168 - 2009-08-21 Fixed bug#[4170](http://bugs.otrs.org/show_bug.cgi?id=4170) - Typos in AgentTicketQueue and Sysconfig:MOTD. 6169 - 2009-08-19 Fixed bug#[4070](http://bugs.otrs.org/show_bug.cgi?id=4070) - No refresh in CPanel activated by default / 6170 default values of preferences sys config not taken over. 6171 - 2009-08-18 Fixed bug#[4161](http://bugs.otrs.org/show_bug.cgi?id=4161) - System takes about 20sec to get edit screen 6172 like note or compose answer. 6173 - 2009-08-18 Fixed bug#[4073](http://bugs.otrs.org/show_bug.cgi?id=4073) - Forward form does not add attachment. 6174 - 2009-08-18 Fixed bug#[4102](http://bugs.otrs.org/show_bug.cgi?id=4102) - otrs.addUser2Group: "Use of uninitialized 6175 value" message. 6176 - 2009-08-18 Replaced a Die() call in Kernel/System/Package.pm with an normal 6177 return for a better error handling. 6178 - 2009-08-18 Fixed bug#[4049](http://bugs.otrs.org/show_bug.cgi?id=4049) - SetPermissions.sh fails if .fetchmailrc does 6179 not exist. 6180 - 2009-08-18 Added attachment support of ArticleCreate event in event based 6181 notification feature. 6182 - 2009-08-18 Fixed bug#[4149](http://bugs.otrs.org/show_bug.cgi?id=4149) - TicketCreate event does not have access to 6183 Article attributes. 6184 - 2009-08-18 Fixed bug#[4155](http://bugs.otrs.org/show_bug.cgi?id=4155) - Typo in German translation of 6185 AdminSystemAddressForm.dtl. 6186 - 2009-08-17 Fixed bug#[3872](http://bugs.otrs.org/show_bug.cgi?id=3872) - Typo in CustomerFrontend::CommonParam###Action 6187 issue. 6188 - 2009-08-17 Fixed bug#[4154](http://bugs.otrs.org/show_bug.cgi?id=4154) - Signature seperator is wrong. 6189 - 2009-08-16 Fixed bug#[4011](http://bugs.otrs.org/show_bug.cgi?id=4011) - Kernel/System/PostMaster/Filter/Match.pm 6190 global symbol $Prefix not declared. 6191 - 2009-08-14 Fixed bug#[4150](http://bugs.otrs.org/show_bug.cgi?id=4150) - US/English Date Format not available. 6192 - 2009-08-13 Fixed bug#[4092](http://bugs.otrs.org/show_bug.cgi?id=4092) - Junk tickets shown as New tickets in Dashboard. 6193 - 2009-08-13 Fixed bug#[4129](http://bugs.otrs.org/show_bug.cgi?id=4129) - Watched Tickets in Dashboard. 6194 - 2009-08-13 Fixed bug#[4072](http://bugs.otrs.org/show_bug.cgi?id=4072) - Inline images broken in reply with 6195 ArticleStorageFS as attachment backend. 6196 6197# 2.4.3 2009-08-12 6198 - 2009-08-10 Fixed bug#[4123](http://bugs.otrs.org/show_bug.cgi?id=4123) - Reinstall of OPM packages with incorrect 6199 framework or OS possible. 6200 - 2009-08-10 Fixed bug#[4116](http://bugs.otrs.org/show_bug.cgi?id=4116) - Error when bouncing welcome ticket. 6201 - 2009-08-10 Fixed bug#[3870](http://bugs.otrs.org/show_bug.cgi?id=3870) - OTRS utf-8 to iso-8859-1 conversion error 6202 messages on every incoming mail. 6203 - 2009-08-05 Fixed bug#[4089](http://bugs.otrs.org/show_bug.cgi?id=4089) - root on OTRS Server gets an e-mail every 10 6204 minutes (Can't call method "FETCH" on an undefined value at ...Net/LDAP.pm 6205 line 274) 6206 - 2009-08-05 Fixed bug#[4107](http://bugs.otrs.org/show_bug.cgi?id=4107) - OpenSearch URL incorrect in Customer 6207 Interface. 6208 - 2009-08-03 Improved ChallengeTokenCheck to check all token of own 6209 sessions (not only of current session). 6210 - 2009-08-01 Fixed bug#[4086](http://bugs.otrs.org/show_bug.cgi?id=4086) - Kernel/System/Ticket.pm - next not in loop. 6211 - 2009-08-01 Fixed bug#[2795](http://bugs.otrs.org/show_bug.cgi?id=2795) - Modification on SubjectRe (possible use of 6212 "" in Ticket::SubjectRe). 6213 - 2009-07-31 Fixed bug#[4044](http://bugs.otrs.org/show_bug.cgi?id=4044) - WYSIWYG DefaultPreViewLines in ExpandMode. 6214 - 2009-07-30 Fixed bug#[4082](http://bugs.otrs.org/show_bug.cgi?id=4082) - Queue customer notification moved to new 6215 event based notification feature, but it's still in admin interface and 6216 initial insert file. 6217 - 2009-07-30 Fixed bug#[4081](http://bugs.otrs.org/show_bug.cgi?id=4081) - In Dashboard ticket overviews it is not 6218 possible to go to page 2,3,... and so on. 6219 - 2009-07-30 Fixed bug#[4039](http://bugs.otrs.org/show_bug.cgi?id=4039) - Use of uninitialized value -\> 6220 Kernel/Modules/AdminPackageManager.pm line. 6221 - 2009-07-30 Fixed bug#[4052](http://bugs.otrs.org/show_bug.cgi?id=4052) - Error composing a message in a Ticket with 6222 "empty answer" if $QData{"OrigFrom"} is used in config option 6223 Ticket::Frontend::ResponseFormat. 6224 - 2009-07-30 Fixed bug#[4048](http://bugs.otrs.org/show_bug.cgi?id=4048) - Subject starts with "Re:" when creating new 6225 ticket via EmailTicket. 6226 - 2009-07-30 Fixed bug#[4031](http://bugs.otrs.org/show_bug.cgi?id=4031) - Generic Agent does not handle ticket create 6227 time settings. 6228 6229# 2.4.2 2009-07-29 6230 - 2009-07-28 Added "bin/otrs.CacheDelete.pl" to remove all cached items. 6231 - 2009-07-28 Updated Chinese Simple translation, thanks to Never Min! 6232 - 2009-07-28 Updated Swedish translation, thanks to Mikael Mattsson! 6233 - 2009-07-27 Fixed bug#[3962](http://bugs.otrs.org/show_bug.cgi?id=3962) - Page displayed with errors when filename 6234 in attachment has simple quotes in it. 6235 - 2009-07-27 Fixed bug#[4054](http://bugs.otrs.org/show_bug.cgi?id=4054) - Bulk-action don't change ticket state. 6236 - 2009-07-27 Fixed bug#[3944](http://bugs.otrs.org/show_bug.cgi?id=3944) - Obligated TicketFreeText in composer breaks 6237 WYSIWYG Editor when replying. 6238 - 2009-07-26 Fixed bug#[4009](http://bugs.otrs.org/show_bug.cgi?id=4009) - Improved sql statement in GenericAgent ( 6239 SELECT distinct(job\_name) FROM generic\_agent\_jobs). 6240 - 2009-07-26 Fixed bug#[3987](http://bugs.otrs.org/show_bug.cgi?id=3987) - When executing upgrade script ( 6241 scripts/DBUpdate-to-2.4.pl), get an error "Need Ticket::ViewableStateType 6242 in Kernel/Config.pm!". 6243 - 2009-07-26 Fixed bug#[3984](http://bugs.otrs.org/show_bug.cgi?id=3984) - HTML Notifications - Links to ticketsystem not 6244 "clickable" in email client thunderbird. 6245 - 2009-07-25 Fixed bug#[4038](http://bugs.otrs.org/show_bug.cgi?id=4038) - Entering text for RTL languages is impossible 6246 in rich text mode! 6247 - 2009-07-25 Fixed bug#[4046](http://bugs.otrs.org/show_bug.cgi?id=4046) - Dashboard New/Open do not show anything in 6248 "New Tickets" and "Open Tickets" section. 6249 - 2009-07-24 Fixed bug#[4043](http://bugs.otrs.org/show_bug.cgi?id=4043) - French translation is corrupted. 6250 - 2009-07-24 Fixed bug#[3904](http://bugs.otrs.org/show_bug.cgi?id=3904) - Signing Mails with PGP or S/MIME not possible 6251 in AgentTicketEmail. 6252 - 2009-07-23 Fixed bug#[4020](http://bugs.otrs.org/show_bug.cgi?id=4020) - OTRS crashes when signing with PGP/GnuPG 6253 - Got no EncodeObject! 6254 - 2009-07-23 Fixed bug#[2304](http://bugs.otrs.org/show_bug.cgi?id=2304) - Two notification when a owner is changed. 6255 - 2009-07-23 Fixed bug#[2495](http://bugs.otrs.org/show_bug.cgi?id=2495) - Annoying Responsible Update Notifications. 6256 - 2009-07-23 Fixed bug#[4036](http://bugs.otrs.org/show_bug.cgi?id=4036) - Dashboard Plugin Upcoming Events shows also 6257 "pending auto close" tickets as "pending reminder reached in". 6258 - 2009-07-22 Fixed bug#[4035](http://bugs.otrs.org/show_bug.cgi?id=4035) - Dashboard Product Notify get's shown always, 6259 also if no new release info is available. 6260 - 2009-07-22 Fixed bug#[4027](http://bugs.otrs.org/show_bug.cgi?id=4027) - RichText: Incoming emails written with MS 6261 Word 12 seems to be empty. 6262 - 2009-07-22 Fixed bug#[4026](http://bugs.otrs.org/show_bug.cgi?id=4026) - Quote in Auto-Responses of new tickets which 6263 are created over the web interface are not plain text. Quote in 6264 Auto-Responses based on emails are working fine. 6265 - 2009-07-22 Fixed bug#[4024](http://bugs.otrs.org/show_bug.cgi?id=4024) - Use of Sessions per URL (not cookie) breaks 6266 Dashboard. 6267 6268# 2.4.1 2009-07-22 6269 - 2009-07-21 Updated Hungarian translation, thanks to Arnold Matyasi! 6270 - 2009-07-21 Updated Turkish translation, thanks to Meric Iktu! 6271 - 2009-07-21 Moved to default font "Geneva,Helvetica,Arial" of rich text 6272 feature. 6273 - 2009-07-21 Fixed bug#[4005](http://bugs.otrs.org/show_bug.cgi?id=4005) - Spellcheck with FCKEditor Plugin for WYSIWYG. 6274 - 2009-07-21 Fixed bug#[4022](http://bugs.otrs.org/show_bug.cgi?id=4022) - In AgentTicketZoom I get the following error 6275 message in log index.pl: Malformed UTF-8 character (unexpected 6276 non-continuation byte 0x74, immediately after start byte 0xe9) in 6277 substitution iterator at ../..//Kernel/Modules/AgentTicketAttachment.pm 6278 line 192. 6279 - 2009-07-21 Added/Updated new Chinese Traditional translation, thanks to 6280 Bin Du, Yiye Huang and Qingjiu Jia! 6281 6282# 2.4.0 beta6 2009-07-19 6283 - 2009-07-19 Moved to fckeditor (http://www.fckeditor.net/) as rich text 6284 editor because of several problems regaring text formating with YUI rich 6285 text editor. 6286 - 2009-07-19 Updated CPAN File::Temp to verion 0.22. 6287 - 2009-07-19 Updated Chinese Simple translation, thanks to Never Min! 6288 - 2009-07-19 Added new Chinese Traditional translation, thanks to Bin Du, 6289 Yiye Huang and Qingjiu Jia! 6290 - 2009-07-19 Updated Chinese Simple translation, thanks to Bin Du, 6291 Yiye Huang and Qingjiu Jia! 6292 - 2009-07-18 Fixed bug#[4004](http://bugs.otrs.org/show_bug.cgi?id=4004) - Can not search for customer strings like 6293 "St. Peters", I always get the result of "St.+Peters" which is much 6294 more than I want. Please make it working like in OTRS 2.3. 6295 - 2009-07-18 Fixed bug#[3991](http://bugs.otrs.org/show_bug.cgi?id=3991) - Link in HTML Article opens in iframe. 6296 - 2009-07-18 Renamed Kernel/System/HTML2Ascii.pm to 6297 Kernel/System/HTMLUtils.pm, because of better naming. 6298 - 2009-07-17 Updated Russian translation, thanks to Andrey Cherepanov! 6299 - 2009-07-16 Fixed bug#[4001](http://bugs.otrs.org/show_bug.cgi?id=4001) - proxy usage - rss get's not loaded via 6300 proxy settings. 6301 - 2009-07-16 Updated Russian translation, thanks to Egor Tsilenko! 6302 - 2009-07-16 Fixed bug#[3994](http://bugs.otrs.org/show_bug.cgi?id=3994) - It's possible to create an email ticket 6303 - 2009-07-16 Fixed bug#[3997](http://bugs.otrs.org/show_bug.cgi?id=3997) - Wrong named variable in AgentTicketZoom. 6304 - 2009-07-16 Fixed bug#[3993](http://bugs.otrs.org/show_bug.cgi?id=3993) - Error message about wrong email adress 6305 not visible in AgentTicketPhone and AgentTicketEmail if AutoComplete 6306 is enabled. 6307 - 2009-07-16 Fixed bug#[3994](http://bugs.otrs.org/show_bug.cgi?id=3994) - It's possible to create an email ticket 6308 for internal queues. 6309 - 2009-07-15 Fixed bug#[3663](http://bugs.otrs.org/show_bug.cgi?id=3663) - Responsible Notification does not happen 6310 for pending reached. 6311 Added config optio to be compat. to old OTRS versions. 6312 --\>\> SysConfig -\> Ticket -\> Core::Ticket -\> 6313 Ticket::PendingNotificationNotToResponsible \<\<-- 6314 - 2009-07-15 Updated Italian translation, thanks to Giordano Bianchi, 6315 Emiliano Coletti and Alessandro Faraldi! 6316 - 2009-07-14 Fixed bug#[3983](http://bugs.otrs.org/show_bug.cgi?id=3983) - bin/PendingJobs.pl is not sendign reminder 6317 email (Error Message: Message: Need RecipientID!). 6318 - 2009-07-14 Fixed bug#[3977](http://bugs.otrs.org/show_bug.cgi?id=3977) - Tags of auto responses get not replaced. 6319 - 2009-07-14 Fixed bug#[3960](http://bugs.otrs.org/show_bug.cgi?id=3960) - Split function does not use RichText content 6320 from original article for new article. 6321 - 2009-07-14 Fixed bug#[3976](http://bugs.otrs.org/show_bug.cgi?id=3976) - AgentTicketBounce does not work when 6322 Frontend::RichText is disabled. 6323 - 2009-07-13 Updated Russian translation, thanks to Mike Lykov! 6324 - 2009-07-13 Updated Italian translation, thanks to Remo Catelotti! 6325 - 2009-07-13 Fixed bug#[3975](http://bugs.otrs.org/show_bug.cgi?id=3975) - New Dashboard Featrue: SQL of Upcoming Events 6326 (for pending remidner time) is not using database index, index on 6327 until\_time is missing. Use scripts/DBUpdate-to-2.4.\*.sql for upgrading. 6328 - 2009-07-13 Fixed bug#[3972](http://bugs.otrs.org/show_bug.cgi?id=3972) - Sub Kernel::System::TicketOwnerCheck() gives 6329 wrong result if asked for different TicketIDs in one TicketObject. 6330 - 2009-07-13 Updated Persian translation, thanks to Amir Shams Parsa! 6331 - 2009-07-13 Updated Dutch translation, thanks to Michiel Beijen! 6332 - 2009-07-13 Fixed bug#[3790](http://bugs.otrs.org/show_bug.cgi?id=3790) - POP3S doesn't fail when IO::Socket::SSL is not 6333 installed or mail server address is wrong. 6334 - 2009-07-13 Improved dashboard api / module layer to load content changes 6335 via AJAX / no compiled dashboard reload is needed. 6336 - 2009-07-11 Added new dashboard backend to show online agent and customers. 6337 - 2009-07-11 Improved dashboard api / module layer (added Preferences() to 6338 API to get/modify config settings of backend at runtime). 6339 - 2009-07-11 Fixed bug#[3967](http://bugs.otrs.org/show_bug.cgi?id=3967) - Unable to create notes by using GenericAgent 6340 (Error: Need Charset!). 6341 - 2009-07-11 Fixed bug#[3965](http://bugs.otrs.org/show_bug.cgi?id=3965) - New TicketOverview S/M/L feature: Last used 6342 ticket view mode get't only stored in current session but get lost after 6343 new relogin. 6344 - 2009-07-11 Fixed bug#[3964](http://bugs.otrs.org/show_bug.cgi?id=3964) - Update script is not working correctly (Can't 6345 call method "NotificationAdd" on an undefined value at 6346 scripts/DBUpdate-to-2.4.pl line 218). 6347 - 2009-07-11 Fixed bug#[3963](http://bugs.otrs.org/show_bug.cgi?id=3963) - Upgrade script is not executable 6348 scripts/DBUpdate-to-2.4.pl. 6349 6350# 2.4.0 beta5 2009-07-09 6351 - 2009-07-09 Fixed bug#[3938](http://bugs.otrs.org/show_bug.cgi?id=3938) - GenericAgent.pl - send agent escalation 6352 notification escalation ERROR (Got no EncodeObject). 6353 - 2009-07-09 Updated Polish translation, thanks to Artur Skalski! 6354 - 2009-07-09 Updated French translation, thanks to Olivier Sallou! 6355 - 2009-07-09 Updated Persian translation, thanks to Afshar Mohebbi! 6356 See also at 6357 http://afsharm.blogspot.com/2009/06/localizing-otrs-into-persian-farsi.html 6358 - 2009-07-09 Added CSV/HTML export for Admin-SQL-Box feature. 6359 - 2009-07-09 Fixed bug#[3956](http://bugs.otrs.org/show_bug.cgi?id=3956) - New OpenSearch feature for fulltext search 6360 is not working. 6361 - 2009-07-08 Fixed bug#[3954](http://bugs.otrs.org/show_bug.cgi?id=3954) - Lite Theme is not working. 6362 - 2009-07-07 Updated Italian translation, thanks to Remo Catelotti! 6363 - 2009-07-06 Fixed bug#[3948](http://bugs.otrs.org/show_bug.cgi?id=3948) - Some \<OTRS\> variables are not replaced in 6364 responses and auto responses. 6365 - 2009-07-06 Fixed bug#[3946](http://bugs.otrs.org/show_bug.cgi?id=3946) - Incomplete substitution of tag 6366 \<OTRS\_FIRST\_NAME\> in templates. 6367 - 2009-07-01 Added Kernel/Language/en\_CA.pm and Kernel/Language/en\_GB.pm 6368 to have different date formats for US, CA and GB. 6369 - 2009-07-01 Fixed bug#[3939](http://bugs.otrs.org/show_bug.cgi?id=3939) - Not able to configure an external 6370 customer dastabase source // Got no EncodeObject! at Kernel/System/DB.pm 6371 line 96. 6372 - 2009-07-01 Fixed bug#[3935](http://bugs.otrs.org/show_bug.cgi?id=3935) - Frontend::CustomerUser::Item###9-OpenTickets 6373 does not work anymore. 6374 - 2009-07-01 Fixed bug#[3936](http://bugs.otrs.org/show_bug.cgi?id=3936) - "select all" in bulk action is not working 6375 on only one ticket in overview. 6376 - 2009-06-30 Updated Italian translation, thanks to Remo Catelotti! 6377 - 2009-06-30 Fixed bug#[3934](http://bugs.otrs.org/show_bug.cgi?id=3934) - Error message on email processing - without 6378 any effect. 6379 6380# 2.4.0 beta4 2009-06-30 6381 - 2009-06-25 Fixed bug#[3774](http://bugs.otrs.org/show_bug.cgi?id=3774) - Wrong processing of email address containing 6382 www.com. 6383 - 2009-06-25 Fixed bug#[3892](http://bugs.otrs.org/show_bug.cgi?id=3892) - Wrong error message on agents changing his 6384 password. 6385 - 2009-06-29 Fixed bug#[3933](http://bugs.otrs.org/show_bug.cgi?id=3933) - Kernel::System::LinkObject should be usable 6386 in rpc.pl. 6387 - 2009-06-20 Updated Norwegian translation, thanks to Fredrik Andersen! 6388 - 2009-06-29 Added Latvian translation, thanks to Ivars Strazdins! 6389 - 2009-06-25 Fixed bug#[3911](http://bugs.otrs.org/show_bug.cgi?id=3911) - Not all Dashboard Functions e. g. charts 6390 available in Internet Explorer 6. 6391 - 2009-06-25 Fixed bug#[3925](http://bugs.otrs.org/show_bug.cgi?id=3925) - Frontend::NavBarModule in agent navigation 6392 bar "Ticket::TicketSearchFulltext" and "Ticket::TicketSearchProfile" not 6393 working together. 6394 - 2009-06-25 Fixed bug#[3924](http://bugs.otrs.org/show_bug.cgi?id=3924) - Upcoming Events -\> wrong displayed Escalation 6395 time. 6396 - 2009-06-25 Fixed bug#[3917](http://bugs.otrs.org/show_bug.cgi?id=3917) - Dashboard will crash when no Internet 6397 connection available - Module: ProductNotify. 6398 - 2009-06-25 Fixed bug#[3913](http://bugs.otrs.org/show_bug.cgi?id=3913) - Missing Modules in 2.4.0 beta1-beta3: 6399 Kernel/Output/HTML/ServicePreferencesGeneric.pm and 6400 Kernel/Output/HTML/SLAPreferencesGeneric.pm. 6401 - 2009-06-24 Fixed bug#[3826](http://bugs.otrs.org/show_bug.cgi?id=3826) - In auto responses and agent notifications, 6402 WYSIWYG is not working. 6403 - 2009-06-24 Fixed bug#[3796](http://bugs.otrs.org/show_bug.cgi?id=3796) - Admin notification edit screen is not coming 6404 proper in WYSIWYG editor. 6405 - 2009-06-22 Added PasswordMaxLoginFailed as password preferences to define 6406 max login till user get gets disabled (invalid-temporarily). Feature 6407 provided by Torsten Thau. 6408 - 2009-06-22 Fixed bug#[3775](http://bugs.otrs.org/show_bug.cgi?id=3775) - Translation error in Kernel/Language/de.pm. 6409 - 2009-06-22 Fixed bug#[3879](http://bugs.otrs.org/show_bug.cgi?id=3879) - Typing mistakes in the notification texts 6410 (scripts/database/otrs-initial\_insert.xml). 6411 - 2009-06-22 Fixed bug#[3907](http://bugs.otrs.org/show_bug.cgi?id=3907) - Sum rows/columns in stats only adds integers. 6412 - 2009-06-16 Fixed bug#[3881](http://bugs.otrs.org/show_bug.cgi?id=3881) - Dashboard - Error message when 6413 http://otrs.org/rss/ is not reachable. 6414 - 2009-06-13 Fixed bug#[3791](http://bugs.otrs.org/show_bug.cgi?id=3791) - Safari v3+4 cannot work with WYSIWYG Editor. 6415 - 2009-06-10 Fixed bug#[3882](http://bugs.otrs.org/show_bug.cgi?id=3882) - Dashboard does not set LastScreenOverview. 6416 - 2009-06-10 Added own web user agent, Kernel::System::WebUserAgent. Removed 6417 http/ftp access from Kernel::System::Package, moved to new core module. 6418 - 2009-06-10 Moved default menu type form "Classic" to "Modern". 6419 6420# 2.4.0 beta3 2009-06-08 6421 - 2009-06-08 Fixed bug#[3852](http://bugs.otrs.org/show_bug.cgi?id=3852) - installer.pl throws Got no EncodeObject. 6422 - 2009-06-08 Fixed bug#[3842](http://bugs.otrs.org/show_bug.cgi?id=3842) - DBUpdate-to-2.4.pl - Error when updating from 6423 beta1 to beta 2. 6424 - 2009-05-28 Added new management dashboard feature. 6425 - 2009-05-28 Added new event based notication management feature (notification 6426 can get easy managed via the admin interface). 6427 - 2009-05-28 Fixed bug#[3868](http://bugs.otrs.org/show_bug.cgi?id=3868) - the replacement of %s in $Text{} content 6428 doesn't work if the content is 0. 6429 - 2009-05-28 Fixed bug#[3846](http://bugs.otrs.org/show_bug.cgi?id=3846) - Generic Agents - cant set "Create Times" 6430 settings. 6431 - 2009-05-27 Fixed bug#[3862](http://bugs.otrs.org/show_bug.cgi?id=3862) - typos in english warning message of 6432 GenericAgent setup. 6433 - 2009-05-18 Updated CPAN module Text::CSV to version 1.12. 6434 6435# 2.4.0 beta2 2009-05-15 6436 - 2009-05-15 Fixed bug#[3618](http://bugs.otrs.org/show_bug.cgi?id=3618) - Ticket history info (ticket\_history.queue\_id) 6437 on TicketMove-Event is saving the old queue\_id instead of the new queue\_id. 6438 - 2009-05-15 Fixed bug#[3598](http://bugs.otrs.org/show_bug.cgi?id=3598) - Attachments are incorrectly displayed in 6439 ticket zoom view when attachments are located in file system (done by 6440 AttachmentFS) and now AttachmentDB backned is used. 6441 - 2009-05-15 Fixed bug#[3583](http://bugs.otrs.org/show_bug.cgi?id=3583) - Watched tickets do not follow queue rights. 6442 Can't read watched tickets with no permissions in new queue. 6443 - 2009-05-15 Fixed bug#[3816](http://bugs.otrs.org/show_bug.cgi?id=3816) - Typo in some bin/\*.pl files like 6444 bin/PostMasterMailbox.pl. 6445 - 2009-05-15 Added escalation time selection in admin generic agent 6446 interface. 6447 - 2009-05-15 Added notification event feature (be able to create custom 6448 notifications based on ticket events). Old notifications get migrated 6449 by scripts/DBUpdate-to-2.4.pl. Removed queue attributes for customer 6450 notification options. 6451 - 2009-04-27 Fixed bug#[3805](http://bugs.otrs.org/show_bug.cgi?id=3805) - Error: Module 6452 Kernel/Output/HTML/NavBarTicketBulkAction.pm not found!' 6453 - 2009-04-27 Fixed bug#[3802](http://bugs.otrs.org/show_bug.cgi?id=3802) - Errormessage: "Got no EncodeObject!" if 6454 using rpc.pl (SOAP). 6455 - 2009-04-24 Fixed bug#[3691](http://bugs.otrs.org/show_bug.cgi?id=3691) - CustomerUser::LDAP does support GroupDN now. 6456 - 2009-04-23 Fixed bug#[3799](http://bugs.otrs.org/show_bug.cgi?id=3799) - The UPGRADING refrences a file not included 6457 in the source code. 6458 - 2009-04-20 Updated nb\_NO translation, thanks to Fredrik Andersen! 6459 - 2009-04-20 Fixed bug#[3786](http://bugs.otrs.org/show_bug.cgi?id=3786) - No CSS get found at installation time (no 6460 colors are visable). 6461 6462# 2.4.0 beta1 2009-04-20 6463 - 2009-04-20 Changed default config size of IPC-Log (LogSystemCacheSize) 6464 to 32k (64k is not working on darwin). 6465 - 2009-04-20 Moved from bin/SetPermissions.sh to bin/SetPermissions.pl 6466 for a better maintanance. 6467 - 2009-04-20 Added warning screen to AdminSysConfig, AdminPackageManager, 6468 AdminGenericAgent to block to use it till SecureMode is activated. 6469 - 2009-04-18 Added SysConfig setting to (not) include custmers email address 6470 on composing an answer "Ticket::Frontend::ComposeAddCustomerAddress". 6471 Default is set to true. 6472 - 2009-04-17 Added own SysConfig settings for bulk action ( 6473 Ticket // Frontend::Agent::Ticket::ViewBulk). 6474 - 2009-04-15 Removed AgentCanBeCustomer option from agent frontend. 6475 Customer followup messages can only be created from the customer frontend. 6476 - 2009-04-09 Added search for article create times in ticket search. 6477 - 2009-04-09 Improved email send functionality to properly format emails 6478 with alternative parts and inline images. 6479 - 2009-04-09 Added enhancement bug#[3514](http://bugs.otrs.org/show_bug.cgi?id=3514) - RegExp support in ACLs. Now you 6480 can use RegExp in ACLs like the following example: 6481 6482```perl 6483 $Self->{TicketAcl}->{'ACL-Name-1'} = { 6484 # match properties 6485 Properties => { 6486 Queue => { 6487 Name => ['[RegExp]^Misc'], 6488 }, 6489 }, 6490 # return possible options (white list) 6491 Possible => { 6492 # possible ticket options (white list) 6493 Ticket => { 6494 Service => ['[RegExp]^t1', '[RegExp]^t2'], 6495 Priority => [ '4 high' ], 6496 }, 6497 }, 6498 }; 6499``` 6500Starting with "[RegExp]" in value area means the following will be a regexp 6501 content. 6502 6503This ACL will match all Queues with starting "Misc" and all services with 6504 starting "t1" and "t2". So you do not longer need to write every full queue 6505 names to the array list. 6506 6507 Usage of [RegExp] results in case-sensitive matching. 6508 Usage of [regexp] results in case-insensitive matching. 6509 - 2009-04-08 Updated CPAN module CGI to version 3.43. 6510 - 2009-04-07 Changed default config size of IPC-Log (LogSystemCacheSize) 6511 to 64k (160k is not working on darwin). 6512 - 2009-04-07 Added SMTPS support for outgoing emails (e. g. for sending 6513 via gmail smtp server). 6514 - 2009-04-06 Added fulltext search feature for quick search (OpenSearch 6515 format and input field in nav bar - disabled per default). 6516 - 2009-04-03 Added check for required perl version 5.8.6. 6517 - 2009-04-02 Added possibility to search tickets with params like 6518 \*OlderMinutes and \*NewerMinutes with 0 minutes. 6519 - 2009-04-02 Fixed bug#[3732](http://bugs.otrs.org/show_bug.cgi?id=3732) - Improved russion translation. 6520 - 2009-04-02 Dropped MaxDB/SAPDB support due to some limitations. 6521 - 2009-04-01 Fixed bug#[3295](http://bugs.otrs.org/show_bug.cgi?id=3295) - SQL error when you have no state of type 6522 "pending reminder". 6523 - 2009-04-01 Fixed bug#[2296](http://bugs.otrs.org/show_bug.cgi?id=2296) - Enable/disable "blinking queue" in QueueView 6524 via SysConfig. 6525 - 2009-04-01 Fixed bug#[3641](http://bugs.otrs.org/show_bug.cgi?id=3641) - AgentTicketCustomer totally broken in CVS. 6526 - 2009-04-01 When merging tickets, assign article based ticket history 6527 entries to the merged ticket as well. 6528 - 2009-04-01 Implemented enhancement/bug#[3333](http://bugs.otrs.org/show_bug.cgi?id=3333) - Increased the memory of 6529 the shared memory used for SystemLog. 6530 - 2009-04-01 Fixed bug#[3737](http://bugs.otrs.org/show_bug.cgi?id=3737) - Non-ascii characters in filenames of outbound 6531 email attachments are not quoted. 6532 - 2009-04-01 Implement enhancement/bug#[3527](http://bugs.otrs.org/show_bug.cgi?id=3527) - the input fields at the 6533 restrictions of the stats module now allow the use of wildcards at the 6534 beginning and end of a word (e.g. 'huber\*'). This is now the same behavior 6535 as in GenericAgent. But not the behavior of the TicketSearch. 6536 - 2009-03-30 Updated CPAN module Authen::SASL to version 2.12. 6537 - 2009-03-30 Updated CPAN module Text::CSV to version 1.11. 6538 - 2009-03-30 Updated CPAN module File::Temp to version 0.21. 6539 - 2009-03-17 Fixed bug#[3729](http://bugs.otrs.org/show_bug.cgi?id=3729) - Missing translation of "Customer history" 6540 in AgentTicketCustomer. 6541 - 2009-03-17 Fixed bug#[3713](http://bugs.otrs.org/show_bug.cgi?id=3713) - Apache-error if ticket has only internal 6542 articles. 6543 - 2009-03-06 Added article filter feature in TicketZoom. 6544 - 2009-03-01 Replaced dtl variable for image location "$Env{"Images"}" by 6545 using config option "$Config{"Frontend::ImagePath"}" to remove not needed 6546 $Env{} "alias". Added "$Config{"Frontend::JavaScriptPath"}" for java script 6547 and "$Config{"Frontend::CSSPath"}" for css directory. 6548 - 2009-02-27 Added feature to show the ticket title or the last 6549 customer subject in TicketOverviewSmall. 6550 - 2009-02-27 Added enhancement bug#[3271](http://bugs.otrs.org/show_bug.cgi?id=3271) Added accessibility of 6551 Kernel::System::CustomerUser (CustomerUserObject) to bin/cgi-bin/rpc.pl 6552 (SOAP handle). 6553 - 2009-02-17 Added group permission support for bulk feature (config via 6554 SysConfig -\> Ticket -\> Core::TicketBulkAction). 6555 - 2009-02-17 Added read only permission support for watched tickets. 6556 - 2009-02-17 Added agent notification support for watched tickets (config 6557 via perferences setting for each agent). 6558 - 2009-02-11 Fixed ticket# 2009020942001554 - generic agent is logging many 6559 debug infos into log file. 6560 - 2009-02-09 Fixed bug#[3075](http://bugs.otrs.org/show_bug.cgi?id=3075) - IntroUpgrade Text is not shown during package 6561 upgrade in admin interface of package manager. 6562 - 2009-02-09 Implement the same identifier handling for customer as for 6563 user. This effects the files Kernel/Ouptut/HTML/\*/CustomerNavigationBar.dtl 6564 and Kernel/Ouptut/HTML/Layout.pm. 6565 - 2009-02-05 Removed the dtl-if from Header.dtl. And implement a new 6566 handling to set a indentifier for the user information (usually visible 6567 on the top of the right side of a page). 6568 - 2009-02-04 Implement a config option to remove OTRS version tags 6569 from the http headers. 6570 - 2009-02-04 Removed a useless slogan from the HTML/DTL-Headers ( 6571 Kernel/Ouptut/HTML/\*/Header.dtl, Kernel/Ouptut/HTML/\*/Footer.dtl, ...). 6572 - 2009-01-28 Fixed bug#[3233](http://bugs.otrs.org/show_bug.cgi?id=3233) - Better error message when adding auto 6573 responses with same name. 6574 - 2009-01-26 Removed outdated function FetchrowHashref() from core module 6575 Kernel/System/DB.pm. 6576 - 2009-01-08 Fixed bug#[3571](http://bugs.otrs.org/show_bug.cgi?id=3571) - Output Filter Pre+Post of layout object will 6577 be use on any block, not on any template file like it was in 2.1-2.2. Moved 6578 back to old behavior. 6579 - 2009-01-05 Moved to new auth sync layer. Splited auth and agent 6580 sync into two module layers. For example: 6581 6582 [Kernel/Config.pm] 6583 6584```perl 6585 # agent authentication against http basic auth 6586 $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasic'; 6587 6588 # agent data sync against ldap 6589 $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; 6590 $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.example.com/'; 6591 $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=otrs, dc=org'; 6592 $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; 6593 $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'uid=sys, ou=user, dc=otrs, dc=org'; 6594 $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'some_pass'; 6595 $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { 6596 # DB -> LDAP 6597 UserFirstname => 'givenName', 6598 UserLastname => 'sn', 6599 UserEmail => 'mail', 6600 }; 6601``` 6602 - 2008-12-28 Added daemon support to bin/PostMasterMailbox.pl and 6603 bin/GenericAgent.pl by using "-b \<BACKGROUND\_INTERVAL\_IN\_MIN\>". 6604 - 2008-12-22 Improved ticket escalation notification, moved to .dtl support 6605 (Kernel/Output/HTML/Standard/AgentTicketEscalation.dtl) and added ticket 6606 title as mouse on over note. 6607 - 2008-12-19 Added out of office feature for agent users. 6608 - 2008-12-15 Added new ticket attributes to CSV export of ticket in ticket 6609 search. New attributes are 'Closed', 'FirstLock' and 'FirstResponse'. 6610 - 2008-12-10 Added the text auto link feature to add http links for text body 6611 to add icons after conigured expressions the standard. 6612 - 2008-12-08 Added new postmaster filter to check if new arrived email is 6613 based on follow up of forwarded email. Then Followup should not be shown 6614 as "email-external", it should be shown as "email-internal". 6615 - 2008-11-12 Removed not supported PostMaster module 6616 Kernel/System/PostMaster/Filter/AgentInterface.pm. 6617 - 2008-11-10 Added autocomplete feature for customer search. 6618 - 2008-10-30 Fixed bug#[2371](http://bugs.otrs.org/show_bug.cgi?id=2371) - "Panic, no user data!" message should be more 6619 verbose. 6620 - 2008-10-29 Added additional default attributes of customer attributes like 6621 (phone, fax, mobile, street, zip, city). Use scripts/DBUpdate-to-2.4.\*.sql 6622 for upgrading. 6623 - 2008-10-28 Fixed bug#[1722](http://bugs.otrs.org/show_bug.cgi?id=1722) - weekday sorting in TimeWorkingHours corrected. 6624 - 2008-10-28 Fixed bug#[1491](http://bugs.otrs.org/show_bug.cgi?id=1491) - text in the file "UPGRADING" is misleading. 6625 - 2008-10-28 Implemented RFE (bug#[1006](http://bugs.otrs.org/show_bug.cgi?id=1006)): Added ticket change time to 6626 TicketGet and ArticleGet output. As a result, parameter 'Changed' is now 6627 usable as field in CSV search output as ticket change time. 6628 - 2008-10-24 Added StopAfterMatch attribute on postmaster filter (DB and 6629 config backend). 6630 - 2008-10-23 First version of improved ticket overview modus, added S/M/L 6631 options. 6632 - 2008-10-23 Added ticket change time option to agent ticket search. 6633 - 2008-10-14 Added COUNT as result option in TicketSearch() of 6634 Kernel::System::Ticket to increase performance of count lookups. 6635 - 2008-10-14 Added new tables for "RFC 2822 conform" and Service/SLA 6636 preferences feature (use scripts/DBUpdate-to-2.4.\*.sql for upgrading). 6637 - 2008-10-14 Added RFC 2822 conform In-Reply-To and References header 6638 support for outgoing emails (Threading). 6639 - 2008-10-02 Added script to move stored attachments from one backend to 6640 other backend, e. g. DB -\> FS (bin/otrs.ArticleStorageSwitch.pl). 6641 - 2008-10-02 Added service and sla preferences feature, like already exising 6642 user, customer and queue preferences. Can be extended by config settings. 6643 - 2008-10-02 Improved package manager to get info about documentation 6644 availabe in online repository packages. 6645 - 2008-10-02 Added password reset option based on auth backend for multi 6646 auth support. 6647 6648# 2.3.6 2010-09-15 6649 - 2010-07-23 Fixed bug#[3426](http://bugs.otrs.org/show_bug.cgi?id=3426) - Abort while processing mails with invalid 6650 charset messes up POP3 mailbox handling. 6651 6652# 2.3.5 2010-02-08 6653 - 2010-02-04 Fixed SQL quoting issue (see also 6654 http://otrs.org/advisory/OSA-2010-01-en/). 6655 - 2009-05-19 Fixed bug#[3844](http://bugs.otrs.org/show_bug.cgi?id=3844) - SLA get's not removed on reload if servics was 6656 selected before (in agent interface). 6657 - 2009-04-23 Fixed bug#[3495](http://bugs.otrs.org/show_bug.cgi?id=3495) - Missing ldap disconnects leaves CLOSE\_WAIT tcp 6658 sessions. 6659 - 2009-04-23 Fixed bug#[3674](http://bugs.otrs.org/show_bug.cgi?id=3674) - CustomerSearch() doesn't match non-single 6660 words if they are in the same DB field. 6661 - 2009-04-23 Fixed bug#[3684](http://bugs.otrs.org/show_bug.cgi?id=3684) - No search for \* in LDAP-CustomerBackend. 6662 - 2009-04-02 Fixed bug#[3732](http://bugs.otrs.org/show_bug.cgi?id=3732) - Improved russion translation. 6663 - 2009-04-01 Fixed bug#[3573](http://bugs.otrs.org/show_bug.cgi?id=3573) - Deleting tickets on PostgreSQL 8.3.0 failes. 6664 - 2009-04-01 Fixed bug#[3719](http://bugs.otrs.org/show_bug.cgi?id=3719) - otrs.checkModules incorrectly parses PDF::API2 6665 version. 6666 - 2009-04-01 Fixed bug#[3257](http://bugs.otrs.org/show_bug.cgi?id=3257) - otrs.checkModules incorrectly states DBD:mysql 6667 is required. 6668 - 2009-04-01 Fixed bug#[3739](http://bugs.otrs.org/show_bug.cgi?id=3739) - Customer can not logon to the Customer 6669 Interface if ShowAgentOnline is used. 6670 - 2009-04-01 Fixed bug#[3404](http://bugs.otrs.org/show_bug.cgi?id=3404) - PendingJobs.pl doesn't unlock the closed 6671 tickets. 6672 - 2009-04-01 Fixed bug#[3745](http://bugs.otrs.org/show_bug.cgi?id=3745) - German umlaut in customer login\_id breaks 6673 login. 6674 - 2009-03-24 Fixed bug#[3735](http://bugs.otrs.org/show_bug.cgi?id=3735) - Queue names should be quoted when editing 6675 queues (In this case if you use them in regular expressions). 6676 - 2009-02-19 Fixed bug#[3636](http://bugs.otrs.org/show_bug.cgi?id=3636) - Phone call link can be used without adding 6677 a body the ticket mask. 6678 - 2009-02-19 Fixed bug#[3671](http://bugs.otrs.org/show_bug.cgi?id=3671) - Priority in CustomerTicketZoom resets to 6679 pre-configured or 3. 6680 - 2009-02-13 Fixed bug#[3657](http://bugs.otrs.org/show_bug.cgi?id=3657) - Stats module: The locking attribute doesn't 6681 work. 6682 - 2009-02-11 Fixed ticket# 2009020942001554 - generic agent is logging many 6683 debug infos into log file. 6684 - 2009-02-09 Fixed bug#[3656](http://bugs.otrs.org/show_bug.cgi?id=3656) - The package manager testscript doesn't work 6685 on developer installations. 6686 - 2009-01-30 Fixed bug#[3635](http://bugs.otrs.org/show_bug.cgi?id=3635) - Was not able to install .opm packages bigger 6687 then 1MB (because of missing MySQL config) but OTRS error message was 6688 miss leading. 6689 - 2009-01-28 Fixed bug#[3242](http://bugs.otrs.org/show_bug.cgi?id=3242) - AdminGenericAgent produces apache-error-log 6690 entry. 6691 - 2009-01-26 Fixed bug#[3528](http://bugs.otrs.org/show_bug.cgi?id=3528) - Stats-cache-mechanism does not take unfixed 6692 restrictions in consideration. 6693 - 2009-01-23 Fixed bug#[3615](http://bugs.otrs.org/show_bug.cgi?id=3615) - The links to the related Customer User and 6694 related Group in [ Customer Users \<-\> Groups ] frontend were broken. 6695 - 2009-01-23 Fixed bug#[3499](http://bugs.otrs.org/show_bug.cgi?id=3499) - Permission problems if you change the 6696 configuration of the System::Permissions. Now it doesn't matter if you 6697 active or deactive one of the additional permissions. 6698 - 2009-01-22 Fixed bug#[3137](http://bugs.otrs.org/show_bug.cgi?id=3137) - Ticket search does not work with words like 6699 "BPX" and "new". 6700 - 2009-01-22 Fixed bug#[3596](http://bugs.otrs.org/show_bug.cgi?id=3596) - Show a warning, if some tries to renaming 6701 the admin group in admin frontend. 6702 6703# 2.3.4 2009-01-21 6704 - 2009-02-09 Fixed bug#[3458](http://bugs.otrs.org/show_bug.cgi?id=3458) - Length of E-mail adress form in 6705 AdminSystemAddressForm is way too short. 6706 - 2009-01-20 Fixed bug#[3447](http://bugs.otrs.org/show_bug.cgi?id=3447) - CustomerUser-Renaming to existing UserLogin 6707 was possible. 6708 - 2009-01-20 Fixed bug#[3603](http://bugs.otrs.org/show_bug.cgi?id=3603) - Different Max-Attribute handling in Layout.pm 6709 BuildSelection and OptionStrgHashRef. 6710 - 2009-01-20 Fixed bug#[3601](http://bugs.otrs.org/show_bug.cgi?id=3601) - Problems in function BuildSelection with 6711 ''-Strings and 0. 6712 - 2009-01-15 Fixed bug#[3595](http://bugs.otrs.org/show_bug.cgi?id=3595) - VacationCheck() of Kernel::System::Time is 6713 ignoring different OTRS calendar. 6714 - 2009-01-13 Fixed bug#[3542](http://bugs.otrs.org/show_bug.cgi?id=3542) - Static Stats lose associated perlmodule after 6715 editing. 6716 - 2009-01-10 Fixed bug#[3575](http://bugs.otrs.org/show_bug.cgi?id=3575) - Framework file get lost after upgrading OTRS 6717 and reinstalling or uninstalling e. g. ITSM pakages then. 6718 - 2008-12-08 Added feature to install included packages located under 6719 var/packages/\*.opm on first/initial setup. 6720 - 2008-12-08 Fixed bug#[3462](http://bugs.otrs.org/show_bug.cgi?id=3462) - SMIME crypt and sign functions bail out - 6721 unable to save random state. 6722 - 2008-12-04 Fixed bug#[3360](http://bugs.otrs.org/show_bug.cgi?id=3360) - Service list formating broken after AJAX reload. 6723 - 2008-12-02 Fixed bug#[3495](http://bugs.otrs.org/show_bug.cgi?id=3495) - No unbind in LDAP-CustomerDataBackend. 6724 - 2008-12-01 Fixed bug#[3493](http://bugs.otrs.org/show_bug.cgi?id=3493) - CloseParentAfterClosedChilds.pm does not work. 6725 - 2008-11-26 Fixed bug#[2582](http://bugs.otrs.org/show_bug.cgi?id=2582) - Ticket print and config option 6726 Ticket::Frontend::ZoomExpandSort gets not recognized. 6727 - 2008-11-16 Fixed bug#[3452](http://bugs.otrs.org/show_bug.cgi?id=3452) - "permission denied" after moving tickets into 6728 a queue with no permissions. 6729 - 2008-11-16 Fixed bug#[3461](http://bugs.otrs.org/show_bug.cgi?id=3461) - It's not possible to past an email into a 6730 note screen, only 70 signs are possible for each line, it should be 6731 increased to 78. 6732 - 2008-11-14 Fixed bug#[3459](http://bugs.otrs.org/show_bug.cgi?id=3459) - Ticket in state "pending" are not escalating 6733 but shown in escalation overview with incorect timestamp calculation 6734 (34512 days). 6735 - 2008-11-10 Fixed bug#[3213](http://bugs.otrs.org/show_bug.cgi?id=3213) - Make rpc.pl work when using ModPerl. 6736 - 2008-11-10 Fixed bug#[3442](http://bugs.otrs.org/show_bug.cgi?id=3442) - HTML2Ascii is ignoring spaces on email 6737 processing. 6738 - 2008-11-07 Fixed bug#[2730](http://bugs.otrs.org/show_bug.cgi?id=2730) - Sending mails to MS Exchange Server 2007 6739 fails sometimes with "Bad file descriptor!". 6740 - 2008-11-01 Fixed bug#[3207](http://bugs.otrs.org/show_bug.cgi?id=3207) - Expanded articles in wrong order. 6741 - 2008-10-30 Fixed bug#[2071](http://bugs.otrs.org/show_bug.cgi?id=2071) - Dead link to online documentation in admin 6742 interface (AdminState). 6743 - 2008-10-29 Fixed bug#[3244](http://bugs.otrs.org/show_bug.cgi?id=3244) - "Defination"-Typo in Defaults.pm. 6744 - 2008-10-29 Fixed bug#[2736](http://bugs.otrs.org/show_bug.cgi?id=2736) - AdminUser&Subaction=Change - Valid is 6745 automatically changed 6746 - 2008-10-29 Fixed bug#[2710](http://bugs.otrs.org/show_bug.cgi?id=2710) - Error: Module 'Kernel::Modules::' not found! 6747 - 2008-10-28 Fixed bug#[3402](http://bugs.otrs.org/show_bug.cgi?id=3402) - AgentLinkObject crashes with "Got no 6748 UserLanguage" if browser sends exotic language. 6749 - 2008-10-28 Fixed bug#[3405](http://bugs.otrs.org/show_bug.cgi?id=3405) - Input field agent-email-address too short. 6750 - 2008-10-28 Fixed bug#[1719](http://bugs.otrs.org/show_bug.cgi?id=1719) - psql -u deprecated. 6751 - 2008-10-28 Fixed bug#[3366](http://bugs.otrs.org/show_bug.cgi?id=3366) - TicketEvent ArticleFreeTextSet does not know 6752 ArticleID. 6753 - 2008-10-28 Fixed bug#[3346](http://bugs.otrs.org/show_bug.cgi?id=3346) - improved error logging of new postmaster 6754 tickets for invalid priority names. 6755 - 2008-10-28 Fixed bug#[3376](http://bugs.otrs.org/show_bug.cgi?id=3376) - GenericAgent: A warning like "you have to set 6756 schedule times" would be helpful. 6757 - 2008-10-20 Fixed bug#[3391](http://bugs.otrs.org/show_bug.cgi?id=3391) - Filter out hazardous characters from redirects. 6758 - 2008-10-16 Fixed bug#[2415](http://bugs.otrs.org/show_bug.cgi?id=2415) - Wrong info after editing salutation. 6759 - 2008-10-15 Fixed bug#[3379](http://bugs.otrs.org/show_bug.cgi?id=3379) - Documentation of packages got not shown in 6760 admin package manager. 6761 - 2008-10-15 Updated Chinese translation, thanks to Never Min! 6762 - 2008-10-13 Fixed bug#[3373](http://bugs.otrs.org/show_bug.cgi?id=3373) - Postmaster match filter is losing [\*\*\*] on 6763 second time. 6764 - 2008-10-13 Fixed bug#[3367](http://bugs.otrs.org/show_bug.cgi?id=3367) - Escalation of first response gets not changed 6765 on note-external (which was working in OTRS 2.2.x). 6766 - 2008-10-09 Fixed bug#[3358](http://bugs.otrs.org/show_bug.cgi?id=3358) - Removed useless error warning in stats module. 6767 6768# 2.3.3 2008-10-02 6769 - 2009-01-13 Fixed bug#[3542](http://bugs.otrs.org/show_bug.cgi?id=3542) - Static Stats lose associated perlmodule after 6770 editing. 6771 - 2008-09-30 Fixed bug#[3335](http://bugs.otrs.org/show_bug.cgi?id=3335) - No user name in pdf - print of stats-report 6772 - 2008-09-29 Updated Italian translation, thanks to Remo Catelotti! 6773 - 2008-09-29 Fixed bug#[3315](http://bugs.otrs.org/show_bug.cgi?id=3315) - GenericAgent does not work with pending time 6774 reached for x units. 6775 - 2008-09-29 Fixed bug#[3314](http://bugs.otrs.org/show_bug.cgi?id=3314) - Escalation time not updated correctly, e. g. 6776 ticket get's not escalated if one escalation time got solved. 6777 - 2008-09-25 Updated Chinese translation, thanks to Never Min! 6778 - 2008-09-24 Fixed bug#[3322](http://bugs.otrs.org/show_bug.cgi?id=3322) - After updating SysConfig I get: Can't use 6779 string ("0") as a HASH ref while "strict refs" in use at 6780 Kernel/System/Config.pm line 716. 6781 - 2008-09-24 Fixed bug#[3321](http://bugs.otrs.org/show_bug.cgi?id=3321) - "(" or ")" in user name is breaking ldap query 6782 for agent and customer auth. 6783 - 2008-09-13 Fixed bug#[3289](http://bugs.otrs.org/show_bug.cgi?id=3289) - Error when trying to delete an answer (with 6784 std attachment) in admin interface. 6785 - 2008-09-12 Fixed bug#[3292](http://bugs.otrs.org/show_bug.cgi?id=3292) - Missing entries in the generic agent mask if 6786 a freetext field is configured as pull down menu. 6787 - 2008-09-11 Fixed bug#[3275](http://bugs.otrs.org/show_bug.cgi?id=3275) - Kernel::System::EmailParser::CheckMessageBody 6788 uses undefined $Param{URL}. 6789 - 2008-09-11 Fixed bug#[3284](http://bugs.otrs.org/show_bug.cgi?id=3284) - Missing entries in the stats mask if a 6790 freetext field is configured as pull down menu. 6791 - 2008-09-10 Fixed bug#[3287](http://bugs.otrs.org/show_bug.cgi?id=3287) - Possible CSS on login page, in 6792 AgentTicketMailbox and CustomerTicketOverView. 6793 - 2008-09-08 Fixed bug#[3158](http://bugs.otrs.org/show_bug.cgi?id=3158) - Ticket has a "pending" state --\> the 6794 escalation time is not set out. 6795 - 2008-09-08 Fixed bug#[3266](http://bugs.otrs.org/show_bug.cgi?id=3266) - backup.pl calls "mysqldump5" not "mysqldump". 6796 - 2008-09-08 Fixed bug#[3251](http://bugs.otrs.org/show_bug.cgi?id=3251) - Error retrieving pop3s email from gmail 6797 or MS Exchange. 6798 - 2008-09-08 Fixed bug#[3247](http://bugs.otrs.org/show_bug.cgi?id=3247) - GenericAgent is running also without time 6799 settings. 6800 - 2008-09-08 Fixed bug#[3261](http://bugs.otrs.org/show_bug.cgi?id=3261) - Escalation also for ro tickets (normally just 6801 rw tickets). 6802 - 2008-08-30 Fixed bug#[2862](http://bugs.otrs.org/show_bug.cgi?id=2862) - Wrong summary in GenericAgent webinterface 6803 after adding a new job. Max. shown 10,000 affected tickets. 6804 - 2008-08-30 Fixed bug#[3053](http://bugs.otrs.org/show_bug.cgi?id=3053) - AJAX functionality without cookies is not 6805 working. 6806 - 2008-08-29 Fixed bug#[3152](http://bugs.otrs.org/show_bug.cgi?id=3152) - German wording in link tables within english 6807 environment. 6808 - 2008-08-21 Fixed bug#[3227](http://bugs.otrs.org/show_bug.cgi?id=3227) - Link delete doesn't work if the key includes 6809 double colons. 6810 6811# 2.3.2 2008-08-25 6812 - 2008-08-21 Fixed bug#[3076](http://bugs.otrs.org/show_bug.cgi?id=3076) - Ticket Eskalation of update time is not 6813 working correctly. 6814 - 2008-08-21 Fixed bug#[3064](http://bugs.otrs.org/show_bug.cgi?id=3064) - Java Script Error if I use 6815 "Internet Explorer 7". 6816 - 2008-08-21 Fixed bug#[3198](http://bugs.otrs.org/show_bug.cgi?id=3198) - ACL is not working for services in Customer 6817 Panel for creating new tickets. 6818 - 2008-08-21 Fixed bug#[3214](http://bugs.otrs.org/show_bug.cgi?id=3214) - PostMasterFilter - Its not possible to 6819 filter for "Return-Path". 6820 - 2008-08-21 Fixed bug#[3216](http://bugs.otrs.org/show_bug.cgi?id=3216) - CustomerTicketSearch returns links to 6821 internal articles. 6822 - 2008-08-21 Fixed bug#[3219](http://bugs.otrs.org/show_bug.cgi?id=3219) - Bogus 7bit check in the file cache backend. 6823 - 2008-08-21 Implemented display of ticket search profiles in Agent 6824 Interface for immediate access (disabled by default). 6825 - 2008-08-18 Fixed bug#[3199](http://bugs.otrs.org/show_bug.cgi?id=3199) - Queue lists - The queue tree has problems 6826 with disabled queues. 6827 - 2008-08-18 Fixed bug#[3139](http://bugs.otrs.org/show_bug.cgi?id=3139) - QueueUpdate-Bug on oracle and postgres dbs. 6828 - 2008-08-14 Fixed bug#[3191](http://bugs.otrs.org/show_bug.cgi?id=3191) - It is hard to identify the selected page of 6829 a list of elements. 6830 - 2008-08-13 Fixed bug#[3133](http://bugs.otrs.org/show_bug.cgi?id=3133) - OTRS creates temp dirs with wrong access 6831 permissions. 6832 6833# 2.3.1 2008-08-04 6834 - 2008-08-03 Fixed bug#[3096](http://bugs.otrs.org/show_bug.cgi?id=3096) - Errorlog messages from NET::DNS (Subroutine 6835 nxrrset redefined at ...). 6836 - 2008-08-03 Added http target for customer user map config options in 6837 position 9 (see Kernel/Config/Defaults.pm for examples). 6838 - 2008-08-02 Fixed bug#[3121](http://bugs.otrs.org/show_bug.cgi?id=3121) - OTRS corrupts email headers (Subject, From etc.) 6839 while encoding with utf-8. 6840 - 2008-08-01 Fixed bug#[3142](http://bugs.otrs.org/show_bug.cgi?id=3142) - The Ticket-ACL module 6841 CloseParentAfterClosedChilds produces errors. 6842 - 2008-07-31 Fixed bug#[3141](http://bugs.otrs.org/show_bug.cgi?id=3141) - The TicketSearch() function produces error on 6843 a DB2 database, if the argument TicketCreateTimeOlderDate is given. 6844 - 2008-07-31 Added function LinkCleanup() to delete forgotten temporary 6845 links that are older than one day. The function is called only when deleting 6846 a link. 6847 - 2008-07-30 Updated dansk language translation, thanks to Mads N. Vestergaard! 6848 - 2008-07-30 Updated spanish translation, thanks to Pelayo Romero Martin! 6849 - 2008-07-30 Updated CPAN module CGI to version 3.39. 6850 - 2008-07-30 Updated CPAN module MailTools to version 2.04. 6851 - 2008-07-27 Updated russian translation, thanks to Egor Tsilenko! 6852 - 2008-07-25 Fixed bug#[3122](http://bugs.otrs.org/show_bug.cgi?id=3122) - Ticket attributes in agent ticket search 6853 CSV export gets not translated. 6854 - 2008-07-25 Fixed bug#[2300](http://bugs.otrs.org/show_bug.cgi?id=2300) - Not all Notification Tags are working in 6855 Notifications. 6856 - 2008-07-21 Fixed bug#[3117](http://bugs.otrs.org/show_bug.cgi?id=3117) - Auto increment of "id" in article\_search 6857 table is not needed. 6858 - 2008-07-21 Fixed bug#[3104](http://bugs.otrs.org/show_bug.cgi?id=3104) - If new config can't get created by 6859 scripts/DBUpdate-to-2.3.pl, the script need to stop. 6860 6861# 2.3.0 rc1 2008-07-21 6862 - 2008-07-20 Update persian translation, thanks to Amir Shams Parsa and 6863 Hooman Mesgary! 6864 - 2008-07-20 Fixed bug#[2712](http://bugs.otrs.org/show_bug.cgi?id=2712) - Email in POP3 or IMAP box gets deleted/lost 6865 also if it got not processed. 6866 - 2008-07-20 Added Ingres database files for Ingres 2006 R3 experimental 6867 support. 6868 - 2008-07-20 Fixed bug#[3102](http://bugs.otrs.org/show_bug.cgi?id=3102) - (Optional) group-Permissions for 6869 Frontend::Agent::Ticket::MenuModule(Pre). 6870 - 2008-07-19 Fixed bug#[3098](http://bugs.otrs.org/show_bug.cgi?id=3098) - Ticket number search in the new link mask does 6871 not work correctly. 6872 - 2008-07-19 Fixed bug#[3093](http://bugs.otrs.org/show_bug.cgi?id=3093) - Foreign Key drop does not work. 6873 - 2008-07-19 Fixed bug#[2826](http://bugs.otrs.org/show_bug.cgi?id=2826) - Impossible to use DEFAULT values in SOPM 6874 files. 6875 - 2008-07-18 Fixed bug#[2893](http://bugs.otrs.org/show_bug.cgi?id=2893) - Allow translation texts with new lines. 6876 - 2008-07-17 Integrate function StatsCleanUp(). 6877 - 2008-07-16 Fixed bug#[3089](http://bugs.otrs.org/show_bug.cgi?id=3089) - Stats module creates an error log entry with 6878 message "Got no SessionID" . 6879 - 2008-07-16 Fixed bug#[3088](http://bugs.otrs.org/show_bug.cgi?id=3088) - Statistics module fails with 6880 message "Got no AccessRw" if you work with ro permissions 6881 - 2008-07-16 Fixed bug#[3012](http://bugs.otrs.org/show_bug.cgi?id=3012) - Statistics module fails with 6882 message "Got no UserLanguage" 6883 - 2008-07-15 Moved config option PostMasterMaxEmailSize default 12 MB 6884 to 16 MB. 6885 - 2008-07-15 Fixed bug#[3082](http://bugs.otrs.org/show_bug.cgi?id=3082) - Wrong requirement checks and false default 6886 handling in function QueueAdd and QueueUpdate. 6887 - 2008-07-15 Updated french translation, thanks to Yann Richard! 6888 - 2008-07-14 Only show Company-NavBar item if CustomerCompanySupport is 6889 enabled for min. one CustomerUser source. 6890 - 2008-07-10 Fixed bug#[3066](http://bugs.otrs.org/show_bug.cgi?id=3066) - The CPAN module XML::Parser::Lite crashs after 6891 login if the CPAN module version is not installed. 6892 - 2008-07-09 Updated catalonian translation, thanks to Antonio Linde! 6893 - 2008-07-09 Updated finnish translation, thanks to Mikko Hynninen! 6894 - 2008-07-09 Fixed problem in CodeUpgrade functionallity. 6895 Code did not react correctly to version number in CodeUpgrade sections. 6896 - 2008-07-08 Updated norwegian translation, thanks to Fredrik Andersen! 6897 6898# 2.3.0 beta4 2008-07-07 6899 - 2008-07-07 Fixed bug#[2158](http://bugs.otrs.org/show_bug.cgi?id=2158) - Trigger Definitions not allow export / import 6900 through oracle exp/imp tool. 6901 - 2008-07-06 Fixed bug#[3058](http://bugs.otrs.org/show_bug.cgi?id=3058) - Unconsistent usage of id's in 6902 otrs-initial\_insert.\*.sql. E. g. in case of Dual-Master MySQL 5 Replication 6903 is used. 6904 - 2008-07-06 Fixed bug#[3059](http://bugs.otrs.org/show_bug.cgi?id=3059) - article\_search table is missing in 6905 scripts/database/otrs-schema.\*.sql and scripts/DBUpdate-to-2.3.\*.sql. 6906 - 2008-07-04 Fixed bug#[3055](http://bugs.otrs.org/show_bug.cgi?id=3055) - Link migration from 2.2 -\> 2.3 is no working 6907 (missing TypeGet(), not shown because of disabled STDERR). 6908 - 2008-07-03 Fixed bug#[3053](http://bugs.otrs.org/show_bug.cgi?id=3053) - AJAX functionality without cookies is not 6909 working. 6910 - 2008-07-03 Improved OPM package CodeUpgrade by using Version attribute 6911 for code execurtion (like already exisitng DatabaseUpgrade). If no Version 6912 is used, CodeUpgrade will performed on every upgrade. For more info see 6913 developer manual. 6914 - 2008-07-02 Fixed bug#[3042](http://bugs.otrs.org/show_bug.cgi?id=3042) - QueueView Sort by Escalation unfunctional. 6915 - 2008-07-02 Fixed bug#[3045](http://bugs.otrs.org/show_bug.cgi?id=3045) - Hard coded permission check on merging 6916 tickets. 6917 - 2008-07-02 Fixed bug#[3048](http://bugs.otrs.org/show_bug.cgi?id=3048) - AgentLinkObject shows a wrong search result 6918 list, if a object cannot link with itself. 6919 - 2008-07-02 Added AJAX support to ticket move screen. 6920 - 2008-07-01 Added priority management mask to the admin interface. 6921 - 2008-07-01 Fixed bug#[3046](http://bugs.otrs.org/show_bug.cgi?id=3046) - Phone and Email-Ticket needs to get clicked 6922 twice on "create" to get created. 6923 - 2008-07-01 Fixed bug#[3047](http://bugs.otrs.org/show_bug.cgi?id=3047) - Not possible to reset service or sla in 6924 AgentTicketNote. 6925 - 2008-07-01 Updated CPAN module Net::POP3::SSLWrapper to version 0.02. 6926 - 2008-07-01 Updated CPAN module XML::Parser::Lite to version 0.710.05. 6927 - 2008-07-01 Updated CPAN module Authen::SASL to version 2.11. 6928 - 2008-07-01 Updated CPAN module MIME::Tools to version 5.427. 6929 - 2008-07-01 Updated CPAN module File::Temp to version 0.20. 6930 - 2008-06-30 Implemented options to search update-, response- and solution 6931 escalation time in TicketSearch(). 6932 - 2008-06-27 Fixed bug#[2960](http://bugs.otrs.org/show_bug.cgi?id=2960) - DBUpdate-to-2.3.pl script fails. 6933 - 2008-06-26 Fixed bug#[3036](http://bugs.otrs.org/show_bug.cgi?id=3036) - Missing link delete checkboxes. 6934 - 2008-06-26 Fixed bug#[3029](http://bugs.otrs.org/show_bug.cgi?id=3029) - Search result of linkable objects is not 6935 sorted correctly. 6936 - 2008-06-26 Fixed bug#[3035](http://bugs.otrs.org/show_bug.cgi?id=3035) - Missing check to prevent creation of the same 6937 link with opposite direction. 6938 - 2008-06-26 Fixed bug#[3030](http://bugs.otrs.org/show_bug.cgi?id=3030) - Getting no error message if I link an already 6939 linked ticket again. 6940 - 2008-06-26 Fixed bug#[3034](http://bugs.otrs.org/show_bug.cgi?id=3034) - Ticket::Frontend::ZoomExpandSort is 6941 conflicting with new ticket Expand/Collapse feature in AgentTicketZoom, it 6942 get lost after clicking on Collapse. 6943 - 2008-06-26 Moved required permissions for ticket owner-selections to 6944 owner and for ticket responsible-selection to responsible (instead rw 6945 permissions). 6946 - 2008-06-23 Fixed bug#[3020](http://bugs.otrs.org/show_bug.cgi?id=3020) - New complex link table blocks output of the 6947 free text fields. 6948 - 2008-06-23 Fixed bug#[3019](http://bugs.otrs.org/show_bug.cgi?id=3019) - Wrong location of the new complex link table. 6949 6950# 2.3.0 beta3 2008-06-24 6951 - 2008-06-23 Fixed bug#[3015](http://bugs.otrs.org/show_bug.cgi?id=3015) - Performace problem in AgentLinkObject. 6952 - 2008-06-23 Added CustomerUser attribute support for Ticket-ACLs. For 6953 Example you can use customer user attributes in ACL properties in 6954 this case to create an list of possible queues in the customer 6955 interface for creating or moving tickets. 6956 6957```perl 6958 $Self->{TicketAcl}->{'ACL-Name-Test'} = { 6959 # match properties 6960 Properties => { 6961 CustomerUser => { 6962 UserCustomerID => ['some_customer_id'], 6963 }, 6964 } 6965 # possible properties 6966 Possible => { 6967 Ticket => { 6968 Queue => ['Hotline', 'Junk'], 6969 }, 6970 }, 6971 }; 6972``` 6973 - 2008-06-23 Fixed bug#[3013](http://bugs.otrs.org/show_bug.cgi?id=3013) - Freetext fields show wrong on AJAX update 6974 in phone and email ticket when queue is changed. 6975 - 2008-06-23 Updated cpan module TEXT::CSV to version 1.06. 6976 - 2008-06-23 Moved Ticket::ResponsibleAutoSet feature to external ticket 6977 event module (Kernel::System::Ticket::Event::ResponsibleAutoSet). 6978 - 2008-06-23 Fixed bug#[2959](http://bugs.otrs.org/show_bug.cgi?id=2959) - Linking and Unlinking Tickets is not addin 6979 ticket history and not executing TicketEventHandlerPost() by ticket link 6980 backend anymore. 6981 - 2008-06-20 Fixed bug#[1565](http://bugs.otrs.org/show_bug.cgi?id=1565) - Responsible Agent not updated when creating 6982 new ticket in phone or email ticket. 6983 - 2008-06-20 Removed output of linked objects in customer ticket print 6984 (because it's not needed in the customer panel). 6985 - 2008-06-19 Fixed bug#[2998](http://bugs.otrs.org/show_bug.cgi?id=2998) - Highlighted selection for notification 6986 listbox in admin interface. 6987 - 2008-06-19 Fixed bug#[3005](http://bugs.otrs.org/show_bug.cgi?id=3005) - AJAX functionality is not working in phone 6988 and email ticket for Service and SLA. 6989 - 2008-06-19 Added article TimeUnit support to automatically add time 6990 units to ticket by using generic agent (also usable over admin 6991 interface). 6992 - 2008-06-19 Added CleanUp() to Kernel::System::Cache to clean up/remove 6993 all cache files. 6994 - 2008-06-19 Fixed bug#[2957](http://bugs.otrs.org/show_bug.cgi?id=2957) - Merged ticket not shown "canceled" in linked 6995 objects table. 6996 - 2008-06-19 Simplifed the new link mechanism. 6997 - 2008-06-19 Added cleanup of old cache files and cleanup of non existing 6998 TicketIDs in ticket\_watcher and ArticleIDs in article\_flag table (there 6999 was a bug, this reference entries got not deleted by deleting a ticket 7000 or article, e. g. by GenericAgent) to scripts/DBUpgrade-to-2.3.pl. 7001 - 2008-06-13 Added extra config option for "CheckMXRecord" config option 7002 to configure extra name servers for MX lookups. 7003 - 2008-06-11 Fixed bug#[2980](http://bugs.otrs.org/show_bug.cgi?id=2980) - Getting cron emails (Use of uninitialized 7004 value in numeric gt (\>) at) every time if IMAP and IMAPs gets executed. 7005 - 2008-06-11 Fixed bug#[2979](http://bugs.otrs.org/show_bug.cgi?id=2979) - Unable to work on ticket, get error message 7006 "no permission" even with rw permissions on the ticket. Fixed recoding 7007 issue. 7008 - 2008-06-05 Fixed bug#[2969](http://bugs.otrs.org/show_bug.cgi?id=2969) - Unable to get past login screen - undefined 7009 value as a HASH reference at 7010 Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm line 57. 7011 - 2008-06-05 Fixed bug#[2960](http://bugs.otrs.org/show_bug.cgi?id=2960) - DBUpdate-to-2.3.pl script possibly fails. 7012 - 2008-06-05 Added enhancement bug#[2964](http://bugs.otrs.org/show_bug.cgi?id=2964) - Add hash sort to data dumper 7013 of Kernel::System::Main::Dump to get it better readable and comparable 7014 (also for diff's). 7015 - 2008-06-05 Improved Kernel::System::Cache::File, moved cache type files 7016 to sub directory of tmp/ to tmp/Cache/to have it clear where the cache 7017 files are. 7018 7019# 2.3.0 beta2 2008-06-02 7020 - 2008-06-02 Moved to new link mechanism. 7021 - 2008-06-02 Fixed bug#[2902](http://bugs.otrs.org/show_bug.cgi?id=2902) - Salutation and Signature examples in the 7022 admin interface are same. 7023 - 2008-06-02 Fixed bug#[2940](http://bugs.otrs.org/show_bug.cgi?id=2940) - Error/typo in DBUpdate-to-2.3.\*.sql, 7024 'escalation\_start\_time' instead of 'escalation\_update\_time' is used. 7025 - 2008-06-01 Fixed bug#[2956](http://bugs.otrs.org/show_bug.cgi?id=2956) - Not working ticket escalation by using SLAs. 7026 - 2008-06-01 Added sub sorting to Kernel::System::Ticket::TicketSearch() 7027 and improved unit test. Example: 7028 7029```perl 7030 my @TicketIDs = $Self->{TicketObject}->TicketSearch( 7031 Result => 'ARRAY', 7032 Title => '%sort/order by test%', 7033 Queues => ['Raw'], 7034 OrderBy => ['Down', 'Down'], 7035 SortBy => ['Priority', 'Age'], 7036 UserID => 1, 7037 ); 7038``` 7039 7040 - 2008-05-28 Fixed bug#[2891](http://bugs.otrs.org/show_bug.cgi?id=2891) - Typo in Bounce Customer notification 7041 'information'. 7042 - 2008-05-22 Upgraded Mail::Tools from version 2.02 to 2.03 from CPAN. 7043 7044# 2.3.0 beta1 2008-05-19 7045 - 2008-05-16 Updated cpan module Text::CSV to the version 1.05. 7046 - 2008-05-15 Added ticket search close time support to agent ticket search 7047 and generic agent. 7048 - 2008-05-15 Reimplmeented "bin/xml2sql.pl", works now with new cmd params. 7049 Now "-t $DatabaseType", "-n $Name", "-s $SplitInPrePostFiles" and 7050 "-o $OutputDir". 7051 - 2008-05-15 Renamed mssql reserved database table word "system\_user" to 7052 "users". Use scripts/DBUpdate-to-2.3.\*.sql for database upgrade. 7053 - 2008-05-15 If signing via SMIME fails, we now fall back to the original 7054 unsigned mailtext instead of sending an empty mail. 7055 - 2008-05-15 Fixed bug#[2844](http://bugs.otrs.org/show_bug.cgi?id=2844) - Improved robustness of RANDFILE setting for 7056 openssl (SMIME). 7057 - 2008-05-15 Refactored SMIME to work on Windows, too. 7058 - 2008-05-09 Added service \<-\> sla multi relation support. 7059 - 2008-05-09 Fixed bug#[2448](http://bugs.otrs.org/show_bug.cgi?id=2448) - Not necessary unique check of SLA name. 7060 - 2008-05-07 Renamed/cleanup of all config setting names for QueueView, 7061 StatusView and LockedTickets. 7062 - 2008-05-07 Improved use of existing unique-names in xml definition of 7063 scripts/database/otrs-schema.xml (not longer auto generated). 7064 - 2008-05-07 Improved oracle database backend, generation of long 7065 index/koreign key names, moved from NUMBER to NUMBER(12,0). 7066 - 2008-05-07 Added some new database indexes to increase the database 7067 speed (for more info see scripts/DBUpdate\*.sql). 7068 - 2008-05-07 Added article index support to increase speed of full text 7069 search up to 50% (need to be configured via SysConfig and 7070 bin/otrs.RebuildFulltextIndex.pl need to be executed after backend change). 7071 - 2008-05-07 Added ticket event support for TicketWatch\*() in 7072 Kernel::System::Ticket. Fixed not removed ticket watch infos after deleting 7073 a ticket. 7074 - 2008-05-07 Improved speed of ticket search screen on large installation, 7075 added cache for database lookup to get all unique ticket free text fields 7076 (tooks up to 10 sek, on lage installations). 7077 - 2008-05-02 Deleted textarea wrap in perl code and set browser wrap in dtl files. 7078 - 2007-04-29 Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime email 7079 header support as additional attributes like already existing X-OTRS-Header 7080 (for more info see doc/X-OTRS-Headers.txt). 7081 - 2007-04-29 Added Format attribute (default html, optional plain) for "Intro\*" 7082 tags in .sopm files. Format="html" will work as default and it's possible to 7083 put every html into the intro message. Format="plain" will add automatically 7084 \<pre\>\</pre\> to intro messages, so new lines and spaces are shown 1:1 in intro 7085 messages (for more info see developer manual). 7086 - 2007-04-29 TicketFreeTime, TicketFreeFields and Article Attachments now are 7087 taken over on ticket split. 7088 - 2007-04-29 Updated cpan module CGI to version 3.37. 7089 - 2007-04-25 Added create and drop of index and unique in xml TableAlter tag 7090 (for more info see developer manual). 7091 - 2008-04-20 Changed GenericAgent default limit of matching ticket for each 7092 run of a job from 2000 to 4000. 7093 - 2008-04-18 Let FrontendOutputFilters have access to LayoutObject and TemplateFile. 7094 - 2008-04-18 Added Title-Attribute (for Tooltips) to BuildSelection. 7095 - 2008-04-14 Increased db2 BLOB size from 20M to 30M in 7096 scripts/database/otrs-schema.db2.sql. 7097 - 2008-04-14 Improved admin interface, show only links with own permissions. 7098 So it's possible/easy to create sub admins for part administration 7099 (Fixed bug#[2535](http://bugs.otrs.org/show_bug.cgi?id=2535) - User is able to access admin menu). 7100 - 2008-04-14 Improved .opm packages to definde pre and post Code\* and 7101 Database\* tags to define time point of execution. For more info how to use 7102 it see developer manual. 7103 - 2008-04-14 Renamed .opm package tags for intro messages 7104 Intro(Install|Upgrade|Unintall)(Pre|Post) from \<IntroInstallPost\> to new 7105 format like \<IntroInstall Type="post"\>. For more info see developer manual. 7106 Note: Old tags still usable, will be converted by OTRS automatically. 7107 - 2008-04-10 Added global Search-Condition-Feature (AND/OR/()/!/+) to ticket 7108 search backend, customer search backend and faq. 7109 - 2008-04-10 Added support to ticket print to print selected article only. 7110 - 2008-04-10 Fixed bug#[2159](http://bugs.otrs.org/show_bug.cgi?id=2159) - added ticket close time search option (works 7111 like ticket create time search option) to agent ticket search screen. 7112 - 2008-04-10 Updated cpan module CGI to version 3.35. 7113 - 2008-04-02 Moved from default password 'crypt' method to 'md5'. All new 7114 changed passwords are stored with md5-password method. Old stored passwords 7115 still usable. 7116 - 2008-04-02 Fixed bug#[1952](http://bugs.otrs.org/show_bug.cgi?id=1952) - Superfluous error messages by 7117 Kernel/Config/Defaults.pm in Debug mode. 7118 - 2008-04-02 Fixed bug#[2496](http://bugs.otrs.org/show_bug.cgi?id=2496) - HTML formatting in the customer ticket zoom is 7119 wrong. 7120 - 2008-04-02 Fixed bug#[1116](http://bugs.otrs.org/show_bug.cgi?id=1116) - Made uses of \<br\\\> and \<input\\\> comply with XHTML. 7121 - 2008-04-01 Fixed bug#[2575](http://bugs.otrs.org/show_bug.cgi?id=2575) - Trying to Kernel::System::PGP::Crypt() 7122 utf8-character-strings no longer bails, but simply auto-converts the string 7123 into an utf8-byte-string, such that the correct data is written into the temp 7124 file. 7125 - 2008-04-01 Added new SysLog backend config for log sock. Defaulte use is 7126 'unix'. On Solaris you may need to use 'stream'. 7127 - 2008-03-31 Added ticket free time as required field support (works like 7128 for already existing ticket free text fields). 7129 - 2008-03-31 Added missing ticket type as required check if ticket type 7130 feature is enabled. 7131 - 2008-03-31 Fixed MD5/SHA1 mixups in SMIME handling on older systems (that have 7132 MD5 as default, not SHA1). 7133 - 2008-03-27 Added OpenSearchDescription to support "quick" search for 7134 ticket numbers for browsers like firefox2. 7135 - 2008-03-26 Added POP3/POP3S/IMAP/IMAPS support for PostMaster sub system 7136 (new bin/PostMasterMailbox.pl is replacing old bin/PostMasterPOP3.pl). 7137 Thanks to Igor Stradwo for this patch! 7138 NOTE: table pop3\_account need to be modified - use scripts/DBUpdate-to-2.3.\*.sql 7139 - 2008-03-26 Added support of renaming of database tables in XML backend and 7140 database drivers (Kernel/System/DB/\*.pm). 7141 Example: 7142 7143 \<TableAlter NameOld="calendar\_event" NameNew="calendar\_event\_new"/\> 7144 7145 - 2008-03-25 Added enhancement for agent and customer HTTPBasicAuth to strip 7146 parts of REMOTE\_USER or HTTP\_REMOTE\_USER by using a regexp. Example to 7147 strip @example.com of login. 7148 [Kernel/Config.pm] 7149 7150```perl 7151 # In case you need to replace some part of the REMOTE_USER, you can 7152 # use the following RegExp ($1 will be new login). 7153 $Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$'; 7154``` 7155 - 2008-03-21 Added enhancement bug#[2773](http://bugs.otrs.org/show_bug.cgi?id=2773) - HTTPBasicAuth fails when only 7156 HTTP\_REMOTE\_USER is populated (not REMOTE\_USER). 7157 - 2008-03-18 Fixed mssql/sybase/freetds database problem 7158 "Setting of CS\_OPT\_TEXTSIZE failed. at" if a mssql customer backend 7159 is used. The problem is, that LongReadLen is not supported by 7160 dbd::sybase (this is the reason of this error message). 7161 So the database customer is now improved to set all database attributes 7162 in CustomerUser config. For example this is the solution to prevent 7163 the sybase error message: 7164 7165```perl 7166 $Self->{CustomerUser} = { 7167 Name => 'Database Backend', 7168 Module => 'Kernel::System::CustomerUser::DB', 7169 Params => { 7170 DSN => 'DBI:sybase:yourdsn', 7171 User => 'some_user', 7172 Password => 'some_password', 7173 Table => 'customer_user', 7174 Attribute => {}, 7175 }, 7176``` 7177For more info see: http://www.perlmonks.org/index.pl?node_id=663835 7178 - 2008-03-17 Fixed bug#[2197](http://bugs.otrs.org/show_bug.cgi?id=2197) - utf8 problems with auto generated 7179 Kernel/Config/Files/ZZZAuto.pm and Kernel/Config/Files/ZZZAAuto.pm 7180 (non ascii signs and utf8 stamps). 7181 - 2008-03-17 Added ACL example module "CloseParentAfterClosedChilds" which 7182 allows you to not close parent tickets till all childs are closed ( 7183 configuable via SysConfig -\> Ticket -\> Core::TicketACL). 7184 - 2008-03-17 Improved ticket zoom view, shown linked objects (only show link 7185 types (Normal/Child/Parent) if links are available). 7186 - 2008-03-16 Improved ticket zoom view, shown plain link to emails (per 7187 default, can be enabled via sys config) and improved shown linked/merged 7188 tickets. 7189 - 2008-03-09 Improved API of Cache core module (Kernel::System::Cache), added 7190 type param to define the type of cached object/data (so also a better 7191 storage is possible because you can manage each cache type object/data it 7192 self, e. g. if file system backend is used in differend sub directories). 7193 7194API Example (old): 7195```perl 7196 $CacheObject->Set( 7197 Key => 'SomeKey', 7198 Value => 'Some Value', 7199 TTL => 24*60*60, # in sec. in this case 24h 7200 ); 7201``` 7202API Example (new): 7203```perl 7204 $CacheObject->Set( 7205 Type => 'ObjectName', # only A-z chars usable 7206 Key => 'SomeKey', 7207 Value => 'Some Value', 7208 TTL => 24*60*60, # in sec. in this case 24h 7209 ); 7210``` 7211 - 2008-03-06 Fixed use of uninitialized value in Log.pm (visible when 7212 executed in ModPerl environment). 7213 - 2008-03-02 Added title of object to div tag of linked objects to have an 7214 preview to the content of a linked object. 7215 - 2008-03-01 Added missing ticket title to ticket search mask in agent 7216 and generic agent interface. 7217 - 2008-02-17 Removed not needed Encode::decode\_utf8() in core module 7218 Kernel::System::Encode (only set if utf-8 stamp is needed). 7219 - 2008-02-17 Upgraded Mail::Tools from version 1.77 to 2.02 from CPAN. 7220 - 2008-02-12 Fixed bug#[2670](http://bugs.otrs.org/show_bug.cgi?id=2670) - "wide character" error when login with 7221 russian password. 7222 Note: It could be on older systems, that existing passwords are not 7223 longer valid. Just reset the password and everything will work fine. 7224 - 2008-02-12 Fixed bug#[1996](http://bugs.otrs.org/show_bug.cgi?id=1996) - Replaced 'U' & 'D' with respective arrow 7225 icons. 7226 - 2008-02-12 Improved Fix for bug#[1608](http://bugs.otrs.org/show_bug.cgi?id=1608) - Badly formatted calendar popup. 7227 Now the table width is explicity passed into DTL from the perl module 7228 and the customer calendar view has been fixed, too. 7229 - 2008-02-11 Added queue preferences - module support like for agents and 7230 customer to create easier extentions/addons for queues. 7231 See Developer-Manual for more information. 7232 NOTE: table sla need to be modified - use scripts/DBUpdate-to-2.3.\*.sql 7233 - 2008-02-11 Added escalation warning feature. So agents will be notified 7234 before a ticket will escalate. This time point can be configured in the 7235 admin interface for queue and sla settings. 7236 NOTE: table queue need to be modified - use scripts/DBUpdate-to-2.3.\*.sql 7237 - 2008-02-04 Fixed bug#[1608](http://bugs.otrs.org/show_bug.cgi?id=1608) - Badly formatted calendar popup. 7238 - 2008-02-04 Fixed bug#[2657](http://bugs.otrs.org/show_bug.cgi?id=2657) - Improved regexp in RPM spec files to detect 7239 already existing "otrs" user (it was also matching on xxxotrsxxx names). 7240 - 2008-01-28 Added note permission "note" to default ticket permissions to 7241 manage list of inform involved agents out of the box. 7242 - 2008-01-24 Fixed bug#[2611](http://bugs.otrs.org/show_bug.cgi?id=2611) - PGP module not working on Windows platform. 7243 - 2008-01-15 Fixed bug#[2227](http://bugs.otrs.org/show_bug.cgi?id=2227) - XMLHashSearch returns no values on MS SQL in 7244 certain cases. 7245 - 2008-01-08 Added expand/collapse option to ticket zoom. 7246 - 2008-01-08 Added multi attachment support to ticket move screen. 7247 - 2008-01-08 Added AJAX support in email ticket. 7248 - 2008-01-03 Changed default session settings SessionMaxTime from 14h to 7249 16h and SessionMaxIdleTime from 5h to 6h. 7250 - 2008-01-02 Improved ticket zoom view, removed plain-text attachments 7251 of html with plain attachment emails. 7252 - 2008-01-02 Fixed bug#[2600](http://bugs.otrs.org/show_bug.cgi?id=2600) - MS SQL: Fulltext search in ticket body with 7253 mssql backend not possible (improved Kernel::System::DB API with database 7254 preferences option "NoLikeInLargeText"). 7255 - 2007-12-28 Improved config file mechanism generated by SysConfig to improve 7256 speed in `mod_perl` is used (about 0.2%-4% speed improvement, depends 7257 on which shown site). 7258 Note: Kernel/Config/Files/ZZZAuto.pm and Kernel/Config/Files/ZZZAAuto.pm 7259 generated by OTRS 2.3 or higher is not longer compat. to OTRS 2.2 and 7260 lower. But OTRS 2.3 or higher can read config files from OTRS 2.2 and 7261 lower. 7262 - 2007-12-27 Fixed bug#[2596](http://bugs.otrs.org/show_bug.cgi?id=2596) - Problems to download file from 7263 Action=AdminPackageManager with IE and Safari. 7264 - 2007-12-27 Improved way how to reset a password. Added password reset 7265 via token (email which needs to be accepted by new password requester 7266 first). 7267 - 2007-12-21 Added possiblity to use options of StringClean() in GetParam() 7268 and GetArray() functions. 7269 - 2007-12-21 Add StringClean() function to improve quality of strings. 7270 - 2007-12-19 Improved installer description to prevent bugs like bug#[2492](http://bugs.otrs.org/show_bug.cgi?id=2492). 7271 - 2007-12-17 Fixed bug#[2586](http://bugs.otrs.org/show_bug.cgi?id=2586) - File download of package in 7272 AdminPackageManager is not delivering the whole file name anymore. 7273 - 2007-12-17 Fixed bug#[2539](http://bugs.otrs.org/show_bug.cgi?id=2539) - SMIME signing was broken for private keys that 7274 have no passphrase and when openssl is unable to write to random state file. 7275 - 2007-12-11 Fixed bug#[2479](http://bugs.otrs.org/show_bug.cgi?id=2479) - Unable to retrieve attachments bigger than 7276 3Mb (on Oracle DB). Changed default read size from 4 MB to 40 MB in 7277 Kernel/System/DB/oracle.pm: 7278 7279```perl 7280 $Self->{'DB::Attribute'} = { 7281 LongTruncOk => 1, 7282 LongReadLen => 40 * 1024 * 1024, 7283 }; 7284``` 7285 - 2007-12-10 Updated MIME::Tools to current CPAN version 5.425. 7286 - 2007-12-06 Fixed bug#[2568](http://bugs.otrs.org/show_bug.cgi?id=2568) - Problems with attachment downloads if the 7287 active element filter is enabled. 7288 - 2007-12-05 Fixed bug#[1399](http://bugs.otrs.org/show_bug.cgi?id=1399) - Missing Translation. Added some translation to 7289 customer interface. 7290 - 2007-12-04 Fixed bug#[2257](http://bugs.otrs.org/show_bug.cgi?id=2257) - Silent ignorance of SMTP / Sendmail errors, 7291 now we collect the error and log it (which in turn displays it to the user). 7292 - 2007-11-20 Rewrite of Kernel::System::CSV by using cpan module Text::CSV 7293 for parsing and generating CSV files (added Text::CSV to 7294 bin/otrs.checkModules to check it). 7295 - 2007-11-07 Changed default config of WebMaxFileUpload from 10 MB to 7296 16 MB. 7297 - 2007-11-07 Changed Kernel::System::Crypt::PGP to reject any UTF8-strings, 7298 as these would get autoconverted into ISO - thus garbling the result. 7299 Currently, only binary octets and ISO-strings are supported as input. 7300 - 2007-10-25 Improved Kernel::System::Crypt::PGP to return information about 7301 the PGP-keys that were actually used in Decrypt() and Verify(). 7302 - 2007-10-25 Updated all cpan modules. 7303 - 2007-10-17 Added GroupLookup() and RoleLookup() to Group.pm and removed the 7304 two methods GetGroupIdByName() and GetRoleIdByName() which were already marked 7305 as deprecated. 7306 - 2007-10-08 Added support of ticket free text links in ticket view, 7307 configurable via SysConfig. 7308 - 2007-10-05 Added fist version of AJAX framework support in phone ticket. 7309 - 2007-10-01 Added \<ModuleRequired Version="0.01"\>SomeModule\</ModuleRequired\> 7310 feature to .opm format for enforcing installed CPAN modules. 7311 - 2007-09-25 Fixed bug#[2312](http://bugs.otrs.org/show_bug.cgi?id=2312) - Wide character error in Layout.pm if system 7312 runs in utf-8 mode. 7313 - 2007-09-18 Did some improvments in Kernel/Output/HTML/Layout.pm to 7314 get an better performance if the block function is used many times 7315 (e. g. \> 1000 times, 30% faster). 7316 - 2007-09-13 Fixed bug#[1186](http://bugs.otrs.org/show_bug.cgi?id=1186) - Convertion from HTML to text incomplete 7317 if html encoded chars like È or é is used. Added full 7318 HTML to text convertion to email parser. 7319 - 2007-09-13 Improved report overview of perfornance log. 7320 7321# 2.2.9 2010-02-08 7322 - 2010-06-24 Fixed bug#[5497](http://bugs.otrs.org/show_bug.cgi?id=5497) - Missing HTML quoting in stats module. 7323 - 2010-02-04 Fixed SQL quoting issue (see also 7324 http://otrs.org/advisory/OSA-2010-01-en/). 7325 7326# 2.2.8 2008-08-25 7327 - 2008-08-12 Fixed bug#[3156](http://bugs.otrs.org/show_bug.cgi?id=3156) - When the "EMAILADDRESS:" attribute is used to 7328 define a specific email address, then secodary match attributes are applied 7329 to all mails. 7330 - 2008-07-20 Fixed bug#[3155](http://bugs.otrs.org/show_bug.cgi?id=3155) - Wrong header charset in lost password 7331 notification. 7332 - 2008-07-20 Fixed bug#[3103](http://bugs.otrs.org/show_bug.cgi?id=3103) - CustomerInterface: Ticket of other customers 7333 accessible for other customers. 7334 - 2008-07-18 Fixed bug#[3101](http://bugs.otrs.org/show_bug.cgi?id=3101) - Getting Queue view after adding a note with 7335 state "open". 7336 - 2008-07-18 Fixed reopend bug#[2330](http://bugs.otrs.org/show_bug.cgi?id=2330) - Cron.sh restart \<OTRS\_USER\> doesn't 7337 work. 7338 - 2008-07-16 Fixed bug#[2967](http://bugs.otrs.org/show_bug.cgi?id=2967) - Stats module, illegal division by zero at 7339 ../../Kernel/System/Stats.pm line 1581 7340 - 2008-07-16 Fixed bug#[3079](http://bugs.otrs.org/show_bug.cgi?id=3079) - Default CheckEmailInvalidAddress regexp 7341 rejects mail to MobileMe (me.com) accounts. 7342 - 2008-07-08 Fixed bug#[3062](http://bugs.otrs.org/show_bug.cgi?id=3062) - Not possible to search for Customer Company 7343 - 2008-06-25 Increaded max size of reformated text (reformating new lines) 7344 from 20,000 to 60,000 signs (this size is just a safety performance 7345 setting in Kernel::Output::HTML::Layout::Ascii2Html()). 7346 - 2008-06-20 Fixed bug#[3000](http://bugs.otrs.org/show_bug.cgi?id=3000) - Configured sender address for auto response 7347 get's ignored. 7348 - 2008-06-05 Fixed bug#[2962](http://bugs.otrs.org/show_bug.cgi?id=2962) - Freetext cache problem, old used ticket 7349 free text values get not added to pull down list in agent ticket search. 7350 - 2008-06-04 Removed not wanted email rfc check in AgentTicketPhone and 7351 AgentTicketEmail, it's already done by OTRS via config settings. 7352 7353# 2.2.7 2008-06-04 7354 - 2008-05-28 Fixed bug#[2891](http://bugs.otrs.org/show_bug.cgi?id=2891) - Typo in Bounce Customer notification 7355 'information'. 7356 - 2008-05-25 Fixed bug#[2934](http://bugs.otrs.org/show_bug.cgi?id=2934) - PostmasterPOP3.pl - craches on malformed UTF-8 7357 character (fatal)... on incoming emails. 7358 - 2008-05-22 Fixed bug#[2829](http://bugs.otrs.org/show_bug.cgi?id=2829) - Added config option if Cc should be taken over 7359 to Cc recipients list in compose email answer screen. 7360 SysConfig -\> Ticket -\> Frontend::Agent::Ticket::ViewCompose -\> 7361 Ticket::Frontend::ComposeExcludeCcRecipients 7362 - 2008-05-15 Fixed bug#[2870](http://bugs.otrs.org/show_bug.cgi?id=2870) - Customer-Frontend: No Access to Company Tickets 7363 (CustomerIDCheck fails). 7364 - 2008-05-09 Added new catalonian language translation, thanks to Antonio Linde! 7365 - 2008-05-08 Fixed bug#[2683](http://bugs.otrs.org/show_bug.cgi?id=2683) - 7366 ```$QData{"OrigFrom"}``` in Reply leads to wrong 7367 quote in email answer if sender is agent (To of origin email is used). 7368 - 2008-05-08 Fixed bug#[2604](http://bugs.otrs.org/show_bug.cgi?id=2604) - Response Format - Date of Original Mail is 7369 missing. 7370 - 2008-05-07 Fixed bug#[2882](http://bugs.otrs.org/show_bug.cgi?id=2882) - The foreign key syntax in 7371 otrs-schema-post.mysql.sql is incorrect. 7372 - 2008-04-23 Fixed bug#[2907](http://bugs.otrs.org/show_bug.cgi?id=2907) - Typo in the german translation: 7373 "aktuallisiert". 7374 - 2008-04-19 Fixed not removable ticket by acl watcher link in ticket menu 7375 (added missing config param to Ticket.xml config file). 7376 - 2008-04-14 Improved speed of phone and email ticket if many queues and 7377 groups (150+) are used. 7378 - 2008-04-14 Improved load speed of ticket search screen (if free text fields 7379 are used). 7380 - 2008-04-14 Fixed bug#[2860](http://bugs.otrs.org/show_bug.cgi?id=2860) - ColumnAdd doesn't work on a DB2 database if 7381 Required is true. 7382 - 2008-04-10 Added new estonian translation, thanks to Lauri Jesmin! 7383 - 2008-04-07 Fixed bug#[2814](http://bugs.otrs.org/show_bug.cgi?id=2814) - BCC emails are visible to all receipiants in 7384 email header. 7385 - 2008-04-07 Fixed bug#[2829](http://bugs.otrs.org/show_bug.cgi?id=2829) - Local system email address is always set to CC 7386 option in compose email answer screen. 7387 - 2008-04-07 Fixed bug#[2833](http://bugs.otrs.org/show_bug.cgi?id=2833) - Broken email attachments if only attachment is 7388 in email (no mime attachments). 7389 - 2008-04-03 Fixed bug#[2828](http://bugs.otrs.org/show_bug.cgi?id=2828) - Strings like ftp.invalid.org are shown as http 7390 link in TicketZoom. 7391 - 2008-04-02 Fixed bug#[2756](http://bugs.otrs.org/show_bug.cgi?id=2756) - "http." in article body is displayed as 7392 "http://http.". 7393 - 2008-04-01 Fixed bug#[2822](http://bugs.otrs.org/show_bug.cgi?id=2822) - Ticket Number in subject of Bounce Notification 7394 to customer/sender is not shown. 7395 - 2008-04-01 Fixed bug#[2453](http://bugs.otrs.org/show_bug.cgi?id=2453) - syntax errors on customer search; name@host 7396 problems the mail address parser does not recognize the email address if it 7397 is not fully 2822 compilant. 7398 7399# 2.2.6 2008-03-31 7400 - 2008-03-25 Fixed bug#[2732](http://bugs.otrs.org/show_bug.cgi?id=2732) - Service name is truncated in dropdown lists 7401 - 2008-03-21 Fixed bug#[2758](http://bugs.otrs.org/show_bug.cgi?id=2758) - non-latin filenames in emails get not converted 7402 to utf8 (e. g. koi8-r, utf8, cp1251). 7403 - 2008-03-21 Fixed bug#[2781](http://bugs.otrs.org/show_bug.cgi?id=2781) - Typo in Kernel::System::Ticket::MoveTicket() 7404 "&" instead of "&&". 7405 - 2008-03-20 Fixed bug#[2772](http://bugs.otrs.org/show_bug.cgi?id=2772) - Dangling links to deleted tickets (ticket 7406 links get not deleted after a ticket got deleted). 7407 - 2008-03-14 Fixed bug#[2770](http://bugs.otrs.org/show_bug.cgi?id=2770) - Internal cache mechanism of SLAs delivers 7408 wrong content. 7409 - 2008-03-14 Fixed bug#[2769](http://bugs.otrs.org/show_bug.cgi?id=2769) - Trimming of sla name input field produce 7410 errors. 7411 - 2008-03-14 Fixed bug#[954](http://bugs.otrs.org/show_bug.cgi?id=954) - ticket split should linking tickets (origin to 7412 new one). 7413 - 2008-03-13 Added new turkish translation, thanks to Necmettin Begiter! 7414 - 2008-03-11 Fixed bug#[2763](http://bugs.otrs.org/show_bug.cgi?id=2763) - Trimming of service name input field produce 7415 errors. 7416 - 2008-03-10 Updated vietnam translation, thanks to Nguyen Nguyet. Phuong! 7417 - 2008-03-10 Fixed bug#[2757](http://bugs.otrs.org/show_bug.cgi?id=2757) - Can't download statistic graph if I use 7418 a diagram as output format. 7419 - 2008-03-10 Fixed bug#[2717](http://bugs.otrs.org/show_bug.cgi?id=2717) - All column and row names will be translated 7420 statistics. Additional fixes for special situations. 7421 - 2008-03-06 Fixed bug#[2737](http://bugs.otrs.org/show_bug.cgi?id=2737) - Wrong order of the xaxis in stats output. 7422 - 2008-03-06 Fixed bug#[2717](http://bugs.otrs.org/show_bug.cgi?id=2717) - All column and row names will be translated. 7423 - 2008-03-05 Fixed bug#[2715](http://bugs.otrs.org/show_bug.cgi?id=2715) - Ascii2Html() is not quoting all links 7424 correctly. 7425 - 2008-03-03 Fixed bug#[2742](http://bugs.otrs.org/show_bug.cgi?id=2742) - Wrong content type in admin package manager 7426 mask. 7427 - 2008-02-25 Added missing german translation for required free-text fields. 7428 - 2008-02-25 Fixed bug#[2451](http://bugs.otrs.org/show_bug.cgi?id=2451) - Typo in openssl invocation when decrypting. 7429 - 2008-02-23 Fixed bug#[2275](http://bugs.otrs.org/show_bug.cgi?id=2275) - Need User or UserID! by using UnlockTickets.pl 7430 and PendingJobs.pl. 7431 - 2008-02-23 Fixed bug#[2696](http://bugs.otrs.org/show_bug.cgi?id=2696) - CustomerPanelOwnSelection and 7432 CustomerGroupSupport does not work together (show also queues without 7433 create permissions). 7434 - 2008-02-23 Fixed bug#[2544](http://bugs.otrs.org/show_bug.cgi?id=2544) - Customer with RO can update ticket in 7435 customer panel (wrong SysConfig setting). 7436 - 2008-02-22 Fixed bug#[2650](http://bugs.otrs.org/show_bug.cgi?id=2650) - Mails not full imported by PostmasterPOP3.pl 7437 (mail body is cutted off, if no content type is availabe but 8bit chars are 7438 used). 7439 - 2008-02-22 Fixed bug#[2462](http://bugs.otrs.org/show_bug.cgi?id=2462) - Permission denied when trying to print ticket 7440 details from customer panel (customer.pl). 7441 - 2008-02-21 Added sendmail dummy backend module to deactivate sending 7442 emails, useful for test system (Kernel::System::Email::DoNotSendEmail). 7443 - 2008-02-20 Fixed bug#[2644](http://bugs.otrs.org/show_bug.cgi?id=2644) - Added unit tests to find easier wrong 7444 configured GD-CPAN modules. 7445 - 2008-02-20 Fixed bug#[2706](http://bugs.otrs.org/show_bug.cgi?id=2706) - SysConfig setting LogSystemCacheSize causes 7446 error messages. 7447 - 2008-02-19 Fixed bug#[2450](http://bugs.otrs.org/show_bug.cgi?id=2450) - Auto-conversion of URLs to links fail when 7448 a ')' is encountered. 7449 - 2008-02-18 Fixed bug#[2541](http://bugs.otrs.org/show_bug.cgi?id=2541) - Missing "Ticket unlock" link for ticket the 7450 actions 'Phone call', 'Merge', 'Move' and 'Forward'. 7451 - 2008-02-18 Fixed bug#[2145](http://bugs.otrs.org/show_bug.cgi?id=2145) - $Config{"TicketFreeTimeKey22"} instant of 7452 $Config{"TicketFreeTimeKey2"} in AgentTicketSearchResultShort.dtl. 7453 - 2008-02-18 Fixed bug#[2674](http://bugs.otrs.org/show_bug.cgi?id=2674) - Spellchecker always reports 0 errors 7454 even SpellCheckerBin is not configured correctly. 7455 - 2008-02-17 Improved bin/otrs.checkModules tool for checking required 7456 CPAN modules. 7457 - 2008-02-17 Fixed bug#[2255](http://bugs.otrs.org/show_bug.cgi?id=2255) - SysConfig setting Ticket -\> 7458 Frontend::Customer::Ticket::ViewZoom -\> 7459 Ticket::Frontend::CustomerTicketZoom###State has no effect (only 7460 closed is shown any time). 7461 - 2008-02-15 Fixed non fixed font and wrong new line breaking problem on 7462 safari in textarea input fields (updated Kernel/Output/HTML/Standard/css.dtl 7463 and Kernel/Output/HTML/Standard/customer-css.dtl). 7464 - 2008-02-15 Fixed bug#[2694](http://bugs.otrs.org/show_bug.cgi?id=2694) - URL-to-long-error in 7465 AdminCustomerUserService mask on changing settings. 7466 - 2008-02-14 Fixed bug#[2239](http://bugs.otrs.org/show_bug.cgi?id=2239) - CustomerCompanySupport is broken when 7467 using external backend DB. 7468 - 2008-02-12 Fixed bug#[2533](http://bugs.otrs.org/show_bug.cgi?id=2533) - Wide character error when searching for a 7469 customer with umlaut in LDAP backend with cache option (CacheTTL) in 7470 CustomerUser config option. 7471 - 2008-02-12 Fixed bug#[2638](http://bugs.otrs.org/show_bug.cgi?id=2638) - Broken email syntax check if 7472 \_somebody@example.com is used. 7473 - 2008-02-12 Fixed bug#[1957](http://bugs.otrs.org/show_bug.cgi?id=1957) - Auto reply for new Phone-Tickets goes to 7474 non-existing addresses (if no email address is given in From field). 7475 - 2008-02-12 Fixed bug#[2363](http://bugs.otrs.org/show_bug.cgi?id=2363) - AgentTicketPhone###Body is now a text area 7476 instead of a string. 7477 - 2008-02-11 Fixed bug#[1975](http://bugs.otrs.org/show_bug.cgi?id=1975) - OTRS cannot forward tickets with .eml file 7478 attachments. 7479 - 2008-02-11 Fixed bug#[2413](http://bugs.otrs.org/show_bug.cgi?id=2413) - OTRS cannot write to BLOB column in table 7480 XML\_STORAGE with DB2. 7481 - 2008-02-06 Fixed bug#[1716](http://bugs.otrs.org/show_bug.cgi?id=1716) - Wrong escalation time calculation on 7482 wintertime/summertime switch. 7483 - 2008-02-01 Fixed ticket# 2008012242000417 - View performance problems 7484 if more than 1000 customer companies are in the database available. 7485 7486# 2.2.5 2008-01-28 7487 - 2008-01-25 Fixed bug#[2645](http://bugs.otrs.org/show_bug.cgi?id=2645) - SLA selection doesn't change when customer is 7488 changed. 7489 - 2008-01-16 Fixed bug#[2157](http://bugs.otrs.org/show_bug.cgi?id=2157) - Ticket merged note not translated. 7490 - 2008-01-15 Fixed bug#[2392](http://bugs.otrs.org/show_bug.cgi?id=2392) - Charset problems with iso8859 and the 7491 xml-caching mechanism. 7492 - 2008-01-15 Implemented workaround for bug#[2227](http://bugs.otrs.org/show_bug.cgi?id=2227) - XMLHashSearch returns 7493 no values on MS SQL in certain cases. 7494 - 2008-01-14 Fixed bug#[2330](http://bugs.otrs.org/show_bug.cgi?id=2330) - Cron.sh start \<OTRS\_USER\> does not work. 7495 Thanks to Felix J. Ogris. 7496 - 2008-01-14 Fixed bug#[977](http://bugs.otrs.org/show_bug.cgi?id=977) - No agent notification for new ticket from 7497 webinterface if CustomerGroupSupport is enabled. 7498 - 2008-01-13 Added new vietnam translation, thanks to Nguyen Nguyet. Phuong! 7499 - 2008-01-13 Fixed bug#[2621](http://bugs.otrs.org/show_bug.cgi?id=2621) - Wrong order of items (Subject,Service,SLA,Body 7500 -\> Service,SLA,Subject,Body) in Frontend AgentTicketPhone, AgentTicketEmail 7501 and CustomerTicketMessage. 7502 - 2008-01-12 Fixed bug#[1687](http://bugs.otrs.org/show_bug.cgi?id=1687) - Wrong "New message!" hint on queue with 7503 "Customer State Notify" activated. 7504 - 2008-01-09 Fixed bug#[2613](http://bugs.otrs.org/show_bug.cgi?id=2613) - Images are broken in Lite-Theme if OTRS do 7505 not use the default Alias /otrs-web/. 7506 - 2008-01-08 Improved Kernel::System::XML::XMLParse() to prevent bugs 7507 like# 2612. 7508 - 2008-01-08 Fixed bug#[2609](http://bugs.otrs.org/show_bug.cgi?id=2609) - Temp files are not removed after process was 7509 finished under windows. 7510 - 2008-01-07 Fixed bug#[1893](http://bugs.otrs.org/show_bug.cgi?id=1893) - Attachment Storage fails with 7511 ArticleStorageFS in win32 with ? in filenames. 7512 - 2008-01-03 Fixed bug#[2491](http://bugs.otrs.org/show_bug.cgi?id=2491) - OTRS crash's after initial login on fresh 7513 installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. 7514 - 2008-01-02 Fixed bug#[2601](http://bugs.otrs.org/show_bug.cgi?id=2601) - Only agents with rw permissions are shown in 7515 inform agent selection of a note screen (note permission need to be 7516 activated via SysConfig first). Now all agents with \_note\_ permissions are 7517 displayed. 7518 - 2008-01-02 Fixed bug#[2600](http://bugs.otrs.org/show_bug.cgi?id=2600) - MS SQL: Fulltext search in ticket body with 7519 mssql backend not possible (workaround, improved API for 2.3.x). 7520 - 2008-01-01 Fixed bug#[1120](http://bugs.otrs.org/show_bug.cgi?id=1120) - TO recipients which were sometimes dropped 7521 in a ticket reply. 7522 - 2008-01-01 Fixed bug#[2589](http://bugs.otrs.org/show_bug.cgi?id=2589) - Ticket-title not shown in ticket list of 7523 change customer, phone- and email ticket. 7524 - 2007-12-27 Fixed bug#[1148](http://bugs.otrs.org/show_bug.cgi?id=1148) - Lost of attachments when spliting ticket. 7525 - 2007-12-18 Fixed bug#[2295](http://bugs.otrs.org/show_bug.cgi?id=2295) - Added workaround for IE7. Tries to download 7526 [ Attachments ] or [ Attachments \<-\> Responses ]. 7527 - 2007-12-17 Fixed bug#[2580](http://bugs.otrs.org/show_bug.cgi?id=2580) - Wrong quoating of semicolon if mssql is used. 7528 - 2007-12-17 Fixed bug#[2539](http://bugs.otrs.org/show_bug.cgi?id=2539) - SMIME signing was broken for private keys that 7529 have no passphrase and when openssl is unable to write to random state file. 7530 - 2007-12-12 Fixed bug#[2581](http://bugs.otrs.org/show_bug.cgi?id=2581) - Follow up not possible if "ticket#: xxxxxxx" 7531 is copied from webinterface into new email subject. 7532 - 2007-12-11 Fixed bug#[2479](http://bugs.otrs.org/show_bug.cgi?id=2479) - Unable to retrieve attachments bigger than 7533 3 MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in 7534 Kernel/System/DB/oracle.pm: 7535 7536```perl 7537 $Self->{'DB::Attribute'} = { 7538 LongTruncOk => 1, 7539 LongReadLen => 15 * 1024 * 1024, 7540 }; 7541``` 7542 - 2007-12-10 Fixed bug#[1428](http://bugs.otrs.org/show_bug.cgi?id=1428) - Whitespaces remove from email subject 7543 (notification and new tickets creation) if utf-8 is used (specifically 7544 in Russian, Chinese and Japanese). 7545 The problem is a bug in MIME::Tools/MIME::Words, for more info see 7546 CPAN-Bug# 5462: http://rt.cpan.org/Public/Bug/Display.html?id=5462 7547 As solution Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody 7548 who is not using Kernel/cpan-lib/ need to wait till this bug is fixed 7549 in official MIME::Tools/MIME::Words releases. 7550 - 2007-12-10 Fixed bug#[2166](http://bugs.otrs.org/show_bug.cgi?id=2166) - Probem with HTML-mails sent by MS Outlook 7551 2003 - "–" / long dash gets not decoded. 7552 - 2007-12-10 Fixed bug#[2377](http://bugs.otrs.org/show_bug.cgi?id=2377) - Missing translation in 7553 AdminCustomerUserService mask. 7554 - 2007-12-03 Fixed bug#[2537](http://bugs.otrs.org/show_bug.cgi?id=2537) - Unable to set free time fields. 7555 - 2007-11-13 Fixed bug#[2498](http://bugs.otrs.org/show_bug.cgi?id=2498) - A wrong sum of requests was shown in the 7556 performance log. 7557 - 2007-11-07 Fixed bug#[2482](http://bugs.otrs.org/show_bug.cgi?id=2482) - IntroUpgradePre in .opm files is not working 7558 on upgradinging via online repository. 7559 7560# 2.2.4 2007-11-06 7561 - 2007-11-06 Fixed bug#[2477](http://bugs.otrs.org/show_bug.cgi?id=2477) - Escalation time calculation (destination time of 7562 escalation) is not working if host system is running in summertime/wintertime 7563 mode (loops because system is changing system time from 3:00 am to 2:00 am). 7564 - 2007-11-05 Fixed bug#[2474](http://bugs.otrs.org/show_bug.cgi?id=2474) - Config option UserSyncLDAPAttibuteGroupsDefination 7565 and UserSyncLDAPAttibuteRolesDefination is not working. 7566 - 2007-11-05 Fixed small typo in scripts/database/otrs-initial\_insert.xml, for 7567 escalation notification text. 7568 - 2007-11-05 Fixed bug#[2473](http://bugs.otrs.org/show_bug.cgi?id=2473) - Not able to update existing cache files of 7569 customer user backend because of file permission problems (cache files are 7570 created with 644). From now on cache files are created with 664 permissions. 7571 - 2007-11-05 Fixed bug#[2472](http://bugs.otrs.org/show_bug.cgi?id=2472) - Emails in utf8 are not sent correctly (problem 7572 after upgrading Kernel/cpan-lib/MIME/\*.pm). 7573 - 2007-10-26 Fixed bug#[2446](http://bugs.otrs.org/show_bug.cgi?id=2446) - Subject is not quoted. 7574 - 2007-10-26 Fixed bug#[2442](http://bugs.otrs.org/show_bug.cgi?id=2442) - Disappearing ticket free time checkboxes in 7575 some ticket masks after mask reloads. 7576 - 2007-10-26 Fixed bug#[2436](http://bugs.otrs.org/show_bug.cgi?id=2436) - Translation bug in the frontend function 7577 BuildSelection(). 7578 - 2007-10-24 Fixed bug#[2289](http://bugs.otrs.org/show_bug.cgi?id=2289) - Compress with bzip2 dont works in backup.pl. 7579 - 2007-10-22 Fixed bug#[2421](http://bugs.otrs.org/show_bug.cgi?id=2421) - If customer cache backend is used, sometimes 7580 "Need Value" appears in the log file. 7581 - 2007-10-19 Fixed bug#[1203](http://bugs.otrs.org/show_bug.cgi?id=1203) - Changed Redhat shm workaround to use a fixed 7582 IPCKey per instance, but prevent clash with IPCKey of other instances. 7583 - 2007-10-19 Fixed bug#[2263](http://bugs.otrs.org/show_bug.cgi?id=2263) - Problems with array refs and escaping 7584 - 2007-10-18 Fixed bug#[2410](http://bugs.otrs.org/show_bug.cgi?id=2410) - $/ as given is currently unsupported at 7585 Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN module 7586 MIME-tools to version 5.423 to solve the problem. 7587 - 2007-10-17 Fixed bug#[2404](http://bugs.otrs.org/show_bug.cgi?id=2404) - Wrong results if you use StatsTypeID as 7588 TicketSearch attribute. 7589 - 2007-10-17 Fixed bug#[2407](http://bugs.otrs.org/show_bug.cgi?id=2407) - Performance handicap because of a missing 7590 'if'-attribute. 7591 - 2007-10-16 Improved performance of module by reduce calls of 7592 $Self-\>{ConfigObject}-\>Get() in Kernel/Output/HTML/Layout.pm and 7593 Kernel/System/Encode.pm. 7594 - 2007-10-16 Fixed bug#[2404](http://bugs.otrs.org/show_bug.cgi?id=2404) - Problems with the time extended feature in 7595 stats module. 7596 - 2007-10-15 Fixed bug#[2398](http://bugs.otrs.org/show_bug.cgi?id=2398) - Translate the stats output. 7597 - 2007-10-12 Fixed bug#[2388](http://bugs.otrs.org/show_bug.cgi?id=2388) - Show the radio button of static stats files. 7598 - 2007-10-10 Fixed bug#[2383](http://bugs.otrs.org/show_bug.cgi?id=2383) - IntroInstallPre in .opm files is not working 7599 on installing via online repository. 7600 - 2007-10-10 Fixed bug#[2380](http://bugs.otrs.org/show_bug.cgi?id=2380) - Ignore HTMLQuote param in Layout object 7601 function \_BuildSelectionOptionRefCreate. 7602 - 2007-10-09 Fixed bug#[2375](http://bugs.otrs.org/show_bug.cgi?id=2375) - Possible race condition in generic agent 7603 jobs (during processing jobs). Generic agent job attributes can get 7604 lost. 7605 - 2007-10-09 Fixed bug#[2276](http://bugs.otrs.org/show_bug.cgi?id=2276) - GenericAgent with SLA-Search fails, Service 7606 and SLA options are missing. 7607 - 2007-10-05 Fixed bug#[2360](http://bugs.otrs.org/show_bug.cgi?id=2360) - No Permission in customer panel after 7608 selecting ticket. Reason is, sender type is customer and article 7609 type is email-internal which is set via a postmaster filter. 7610 - 2007-10-02 Fixed bug#[2346](http://bugs.otrs.org/show_bug.cgi?id=2346) - Emty entries are shown in the responsible 7611 option list in TicketSearch mask. 7612 - 2007-09-24 Fixed bug#[2321](http://bugs.otrs.org/show_bug.cgi?id=2321) - It's not possible to use � or � in 7613 description tag of .sopm file -\> leading to perl syntax error! 7614 - 2007-09-17 Fixed bug#[2291](http://bugs.otrs.org/show_bug.cgi?id=2291) - Only include/use PDF::API2 in 7615 Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm 7616 if needed, to increase performance. 7617 7618# 2.2.3 2007-09-13 7619 - 2007-09-13 Fixed bug#[2285](http://bugs.otrs.org/show_bug.cgi?id=2285) - Typo in german translation 7620 "Aktualisierungszeit". 7621 - 2007-09-12 Fixed bug#[1203](http://bugs.otrs.org/show_bug.cgi?id=1203) - Redhat shm workaround should not relate to 7622 real shm request. 7623 - 2007-09-07 Fixed bug#[2265](http://bugs.otrs.org/show_bug.cgi?id=2265) - On IIS6, Package Manager is displaying a 7624 error after installing a package (header not complete). But package got 7625 installed corectly. 7626 - 2007-09-06 Fixed bug#[2261](http://bugs.otrs.org/show_bug.cgi?id=2261) - False params in call of ServiceLookup() and 7627 SLALookup() functions. 7628 - 2007-09-06 Fixed reopened bug#[2142](http://bugs.otrs.org/show_bug.cgi?id=2142) - Ticket history entry was wrong if 7629 service, sla or ticket type was changed. 7630 - 2007-09-03 Fixed bug#[2193](http://bugs.otrs.org/show_bug.cgi?id=2193) - Postmaster module 7631 Kernel::System::PostMaster::Filter::NewTicketReject is not working - need 7632 Charset! 7633 - 2007-09-03 Fixed bug#[2245](http://bugs.otrs.org/show_bug.cgi?id=2245) - Responsible / Owner Field not working for 7634 all users in the Email-Ticket form. 7635 - 2007-09-03 Improved system speed of escalation calculation if many open 7636 ticket (\> 2000) are there. 7637 - 2007-08-28 Fixed Ticket# 2007082842000477 - Problem with different customer 7638 sources and use CacheTTL option (namespace of cache is not uniq). 7639 - 2007-08-28 Fixed Ticket# 2007082842000413 - Ticket created over phone 7640 ticket with state closed is shown in queue view like "My Queues (1)" but 7641 no ticket is shown if I click on "My Queues (1)" (if 7642 Kernel::System::Ticket::IndexAccelerator::StaticDB is used as 7643 Ticket::IndexModule). 7644 - 2007-08-27 Fixed bug#[2230](http://bugs.otrs.org/show_bug.cgi?id=2230) - OTRS on IIS - redirect/loop problem after 7645 login. 7646 - 2007-08-27 Fixed bug#[2229](http://bugs.otrs.org/show_bug.cgi?id=2229) - Return value of "ServiceLookup" is used 7647 without quoting in SQL statements. 7648 - 2007-08-24 Fixed bug#[2207](http://bugs.otrs.org/show_bug.cgi?id=2207) - translation failure in customer preferences 7649 (QueueView refresh time). 7650 - 2007-08-24 Fixed bug#[2214](http://bugs.otrs.org/show_bug.cgi?id=2214) - .opm Package can not handle <, > and 7651 & in .sopm files. 7652 - 2007-08-22 Improved Agent Notifications. Salutation of notfication 7653 recipient is now using \<OTRS\_UserFirstname\> and \<OTRS\_UserLastname\> instead 7654 of \<OTRS\_OWNER\_UserFirstname\> or \<OTRS\_OWNER\_UserLastname\>. 7655 - 2007-08-22 Fixed bug#[2203](http://bugs.otrs.org/show_bug.cgi?id=2203) - OTRS will not create/verify correct pgp 7656 signs if utf8 is used. 7657 - 2007-08-22 Fixed bug#[2202](http://bugs.otrs.org/show_bug.cgi?id=2202) - Kernel::System::Email::SMTP is sending 7658 "localhost.localdomain" in smtp hello, some server rejecting this ("Host 7659 not found"). 7660 - 2007-08-21 Fixed bug#[2024](http://bugs.otrs.org/show_bug.cgi?id=2024) - Problem with agent authentication via LDAP 7661 with ADS-Groups and content of DN like "Some\, Name". 7662 - 2007-08-20 Fixed bug#[2094](http://bugs.otrs.org/show_bug.cgi?id=2094) and 2143 - 'Got no MainObject' warning in 7663 Kernel/System/Crypt.pm 7664 - 2007-08-20 Fixed bug#[2192](http://bugs.otrs.org/show_bug.cgi?id=2192) - Useless fragments of old escalation mechanism 7665 produces errors. 7666 - 2007-08-17 Fixed bug#[1908](http://bugs.otrs.org/show_bug.cgi?id=1908) - Removed duplicate history entry for ticket 7667 subscribe action. 7668 - 2007-08-16 Fixed bug#[1492](http://bugs.otrs.org/show_bug.cgi?id=1492) - Fixed typo in Kernel/Language.pm. 7669 - 2007-08-10 Fixed bug#[2160](http://bugs.otrs.org/show_bug.cgi?id=2160) - 0 was ignored in database insert by package 7670 building. 7671 - 2007-08-10 Fixed bug#[2156](http://bugs.otrs.org/show_bug.cgi?id=2156) - External customer database is not working, 7672 if it's configured the following error message appears 7673 ("Got no MainObject in Kernel/System/DB.pm line 85"). 7674 - 2007-08-10 Fixed bug#[2155](http://bugs.otrs.org/show_bug.cgi?id=2155) - Std-Attachments are not usable in agent 7675 ticket compose screen (no std attachments are shown in compose screen). 7676 - 2007-08-07 Fixed bug#[2118](http://bugs.otrs.org/show_bug.cgi?id=2118) - Fixed typo in german translation file ( 7677 Kernel/Language/de.pm). 7678 - 2007-08-07 Fixed bug#[2117](http://bugs.otrs.org/show_bug.cgi?id=2117) - Fixed small typo in initial insert files. 7679 - 2007-08-06 Fixed bug#[1999](http://bugs.otrs.org/show_bug.cgi?id=1999) - Service and SLA can not changed on an 7680 existing ticket. 7681 - 2007-08-06 Fixed bug#[2142](http://bugs.otrs.org/show_bug.cgi?id=2142) - If a service or a sla of a ticket was changed, 7682 no ticket history entry was added. 7683 - 2007-08-06 Fixed bug#[2135](http://bugs.otrs.org/show_bug.cgi?id=2135) - scripts/DBUpdate-to-2.2.2.sql contains wrong 7684 SQL. Not the queue table needs to be changed, the ticket table would be the 7685 right one. 7686 - 2007-08-03 Fixed bug#[2134](http://bugs.otrs.org/show_bug.cgi?id=2134) - PDF print is creating damaged pdf files with 7687 PDF::API2 0.56 or smaller. 7688 - 2007-08-02 Fixed bug#[940](http://bugs.otrs.org/show_bug.cgi?id=940) - After owners unlock ticket and a follow-up 7689 arrives the system, all agents which selected the queue of this ticket get 7690 and follow up message. In this follow up message the name was always the 7691 current owner and not the recipient of the email (which should be). 7692 - 2007-07-31 Fixed bug#[2001](http://bugs.otrs.org/show_bug.cgi?id=2001) - New escalation times and the responsible are 7693 not shown in any print views. 7694 7695# 2.2.2 2007-07-31 7696 - 2007-07-31 Fixed bug#[2114](http://bugs.otrs.org/show_bug.cgi?id=2114) - Fixed the problems with the email object. 7697 - 2007-07-30 Fixed bug#[2015](http://bugs.otrs.org/show_bug.cgi?id=2015) - Improved handling to allocate customerusers 7698 and services. Now it's possible to define default services. 7699 - 2007-07-27 Fixed bug#[2053](http://bugs.otrs.org/show_bug.cgi?id=2053) - If core "System::Permission" note is used, 7700 not effect to the ticket note mask appears. 7701 - 2007-07-27 Fixed bug#[2059](http://bugs.otrs.org/show_bug.cgi?id=2059) - config setting $Self-\>{'Database::Connect'} 7702 is not overwriting default option used by driver. 7703 - 2007-07-26 Fixed bug#[2105](http://bugs.otrs.org/show_bug.cgi?id=2105) - Notification after moving a ticket to my 7704 queues is wrong -\> "\> OTRS\_CUSTOMER\_QUEUE\<" got not replaced in subject. 7705 SQL files scripts/database/otrs-initial\_insert.\*.sql got fixed. 7706 - 2007-07-26 Fixed bug#[2029](http://bugs.otrs.org/show_bug.cgi?id=2029) - Selected responsible agent was not taken 7707 over after creating a phone ticket. 7708 - 2007-07-26 Fixed bug#[1946](http://bugs.otrs.org/show_bug.cgi?id=1946) - Setting of service, sla or type via email 7709 X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible. 7710 - 2007-07-26 Fixed bug#[2097](http://bugs.otrs.org/show_bug.cgi?id=2097) - Sometimes problems with SMTP module and utf8 7711 to send emails. 7712 - 2007-07-26 Improved system performance of escalation (bug#[2020](http://bugs.otrs.org/show_bug.cgi?id=2020) Performance 7713 problem after updating to 2.2.0). 7714 --\>Because of this fact you need to add to new column to the ticket table.\<-- 7715 7716```sql 7717 ALTER TABLE ticket ADD escalation_response_time INTEGER; 7718 ALTER TABLE ticket ADD escalation_solution_time INTEGER; 7719``` 7720 - 2007-07-26 Fixed bug#[2061](http://bugs.otrs.org/show_bug.cgi?id=2061) - UserSyncLDAPMap does not work properly after 7721 upgrade to 2.2. The reason is, that we cleaned up this config option and 7722 the new one from Kernel/Config/Defaults.pm need to be used. We also added 7723 an check which log that an old config setting is used (also an compat. 7724 feature to still use the old option has been added). 7725 7726 If you use UserSyncLDAPMap you need to reconfigure it! 7727 7728Old style (till 2.1): 7729 7730```perl 7731 $Self->{UserSyncLDAPMap} = { 7732 # DB -> LDAP 7733 Firstname => 'givenName', 7734 Lastname => 'sn', 7735 Email => 'mail', 7736 }; 7737``` 7738New style (beginning with 2.2): 7739 7740```perl 7741 $Self->{UserSyncLDAPMap} = { 7742 # DB -> LDAP 7743 UserFirstname => 'givenName', 7744 UserLastname => 'sn', 7745 UserEmail => 'mail', 7746 }; 7747``` 7748 - 2007-07-25 Added missing OTRS 2.2 sql update scripts for mssql and maxdb 7749 (scripts/DBUpdate-to-2.2.maxdb.sql and scripts/DBUpdate-to-2.2.mssql.sql). 7750 - 2007-07-23 Fixed bug#[2068](http://bugs.otrs.org/show_bug.cgi?id=2068) - Date problem with non en installations of 7751 MSSQL server. Some date inserts or package installations failed. Added 7752 database init connect option to mssql driver ("SET DATEFORMAT ymd" / 7753 Kernel/System/DB/mssql.pm). 7754 - 2007-07-23 Because of safety reason, generic agent jobs will not longer run 7755 without min. one search attribute (admin interface and cmd). So if you want to 7756 match all ticket, you need to add an \* in the ticket number. 7757 - 2007-07-23 Fixed bug#[2021](http://bugs.otrs.org/show_bug.cgi?id=2021) - Errors in MSSQL post schema files. 7758 - 2007-07-23 Fixed bug#[2025](http://bugs.otrs.org/show_bug.cgi?id=2025) - No upgrade PostgreSQL possible, added missing 7759 lines in DBUpdate-to-2.2.postgresql.sql. 7760 - 2007-07-22 Fixed Ticket#2007072342000148 - Old OTRS (\< OTRS 2.2) 7761 attachments are corrupt after upgrade if file backend is used. 7762 - 2007-07-16 Updated portuguese translation, thanks Filipe Henriques and 7763 Rui Pires! 7764 - 2007-07-16 Updated norwegian translation, thanks to Fredrik Andersen! 7765 - 2007-07-16 Updated hungarian translation, thanks to Aron Ujvari! 7766 - 2007-07-16 Updated spanish translation, thanks to Carlos Oyarzabal! 7767 - 2007-07-12 Fixed bug#[2016](http://bugs.otrs.org/show_bug.cgi?id=2016) - CustomerUserUpdate: Add a function to handle 7768 empty values. 7769 - 2007-07-11 Fixed bug#[2047](http://bugs.otrs.org/show_bug.cgi?id=2047) - Add MainObject to the needed object check. 7770 - 2007-07-10 Fixed bug#[2045](http://bugs.otrs.org/show_bug.cgi?id=2045) - Notifications on reopen are not sent to 7771 owner/responsible. 7772 - 2007-07-03 Fixed bug#[2011](http://bugs.otrs.org/show_bug.cgi?id=2011) - Translation problems in stats module. 7773 7774# 2.2.1 2007-07-01 7775 - 2007-06-29 Updated finnish translation, thanks to Mikko Hynninen! 7776 - 2007-06-29 Added some build in caches to Service, SQL, Queue and Valid 7777 core modules to reduce the amount of sql queries (saves ~ 10% of queries 7778 in the queue view). 7779 - 2007-06-29 Fixed bug#[1998](http://bugs.otrs.org/show_bug.cgi?id=1998) - Error with the web installer if no utf8 7780 database is selected. 7781 - 2007-06-28 Disabled only show escalated tickets in queue view because 7782 of already show escalation notifications. 7783 - 2007-06-28 Updated portuguese translation, thanks Filipe Henriques! 7784 - 2007-06-28 Fixed bug#[2000](http://bugs.otrs.org/show_bug.cgi?id=2000) - Typo in database update script 7785 DBUpdate-to-2.1.mysql.sql. 7786 - 2007-06-28 Reworked AdminCustomerUserService mask. 7787 - 2007-06-28 Fixed wildcard handling in ServiceSerarch(). 7788 - 2007-06-27 Added option to log sql queries which take longer the 4 sek. 7789 and can be enabled via Kernel/Config.pm (Database::SlowLog). For more 7790 info see Kernel/Config/Defaults.pm. 7791 - 2007-06-26 Fixed not working alter table to SET or DROP NULL and NOT 7792 NULL via xml interface (Kernel/System/DB/postgresql.pm). 7793 - 2007-06-26 Updated french translation, thanks to Yann Richard and Remi Seguy! 7794 - 2007-06-26 Updated netherlands translation, thanks to Richard Hinkamp! 7795 - 2007-06-26 Updated hungarian translation, thanks to Aron Ujvari! 7796 - 2007-06-20 Updated russian translation, thanks to Andrey Feldman! 7797 - 2007-06-20 Updated greek translation, thanks to Stelios Maistros! 7798 7799# 2.2.0 rc1 2007-07-19 7800 - 2007-06-19 Fixed bug#[1941](http://bugs.otrs.org/show_bug.cgi?id=1941) - Ticket Escalation blocks QueueView even if 7801 Agent has only read access. 7802 - 2007-06-18 Improved TicketSubjectClean() that it is also working with 7803 longer Ticket::SubjectRe options like "Antwort: [Ticket#: 1234] Antwort: .." 7804 (which was not removed on email answers). 7805 - 2007-06-13 Fixed bug#[1951](http://bugs.otrs.org/show_bug.cgi?id=1951) - Changed default selection of 'valid' field in 7806 AdminService and AdminSLA mask. 7807 - 2007-06-12 Added feature (bug#[1949](http://bugs.otrs.org/show_bug.cgi?id=1949) an 1950) for customer ldap backend 7808 for soft or hard die. 7809 - 2007-06-12 Added customeruser to service relation feature. 7810 - 2007-05-31 Improved XMLHashAdd() and XMLHashUpdate() in 7811 Kernel/System/XML.pm to prevent caching errors. 7812 - 2007-05-31 Fixed bug#[1927](http://bugs.otrs.org/show_bug.cgi?id=1927) - It is possible to uninstall a required 7813 package. 7814 7815# 2.2.0 beta4 2007-05-29 7816 - 2007-05-26 Fixed bug in service and sla tables. Column comment was wrongly 7817 defined as required field. 7818 - 2007-05-24 Fixed bug#[1894](http://bugs.otrs.org/show_bug.cgi?id=1894) - otrs.addUser does not work 7819 - 2007-05-24 Fixed bug#[1913](http://bugs.otrs.org/show_bug.cgi?id=1913) - Added missing columns first\_response\_time, 7820 solution\_time and rename column escalation\_time to update\_time for table 7821 queue in DBUpdate-to-2.2.oracle.sql. 7822 - 2007-05-23 Add the ticket options Type, Service and SLA to the ticket 7823 print. 7824 - 2007-05-22 Add TicketType, Service and SLA option to stats module 7825 to improve flexibility of dynamic stats. 7826 - 2007-05-22 Remove wrong item in check needed stuff section of SLAList() 7827 function. 7828 - 2007-05-21 Update german translation. 7829 - 2007-05-21 Improved check of needed stuff in SLAAdd() function in 7830 Kernel/System/SLA.pm. 7831 - 2007-05-21 Sync HTML style of admin masks. No functionality changed. 7832 Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl 7833 Kernel/Output/HTML/Standard/AdminAutoResponseForm.dtl 7834 Kernel/Output/HTML/Standard/AdminCustomerCompanyForm.dtl 7835 Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl 7836 Kernel/Output/HTML/Standard/AdminGenericAgent.dtl 7837 Kernel/Output/HTML/Standard/AdminGroupForm.dtl 7838 Kernel/Output/HTML/Standard/AdminLog.dtl 7839 Kernel/Output/HTML/Standard/AdminNotificationForm.dtl 7840 Kernel/Output/HTML/Standard/AdminPGPForm.dtl 7841 Kernel/Output/HTML/Standard/AdminPOP3.dtl 7842 Kernel/Output/HTML/Standard/AdminPackageManager.dtl 7843 Kernel/Output/HTML/Standard/AdminPerformanceLog.dtl 7844 Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl 7845 Kernel/Output/HTML/Standard/AdminQueueForm.dtl 7846 Kernel/Output/HTML/Standard/AdminResponseForm.dtl 7847 Kernel/Output/HTML/Standard/AdminRoleForm.dtl 7848 Kernel/Output/HTML/Standard/AdminSLA.dtl 7849 Kernel/Output/HTML/Standard/AdminSMIMEForm.dtl 7850 Kernel/Output/HTML/Standard/AdminSalutationForm.dtl 7851 Kernel/Output/HTML/Standard/AdminService.dtl 7852 Kernel/Output/HTML/Standard/AdminSession.dtl 7853 Kernel/Output/HTML/Standard/AdminSignatureForm.dtl 7854 Kernel/Output/HTML/Standard/AdminStateForm.dtl 7855 Kernel/Output/HTML/Standard/AdminSysConfig.dtl 7856 Kernel/Output/HTML/Standard/AdminSystemAddressForm.dtl 7857 Kernel/Output/HTML/Standard/AdminTypeForm.dtl 7858 Kernel/Output/HTML/Standard/AdminUserForm.dtl 7859 - 2007-05-21 Changes max shown escalated tickets in queue view to 30 7860 (to improved spped of escalation view in queue view). 7861 - 2007-05-21 Fixed double ContentType in ArticleAttachment() of attachment 7862 backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm). 7863 - 2007-05-21 Sync of all configurable frontend modules. No functionality changed. 7864 Kernel/Modules/AgentTicketClose.pm 7865 Kernel/Modules/AgentTicketFreeText.pm 7866 Kernel/Modules/AgentTicketNote.pm 7867 Kernel/Modules/AgentTicketOwner.pm 7868 Kernel/Modules/AgentTicketPending.pm 7869 Kernel/Modules/AgentTicketPriority.pm 7870 Kernel/Modules/AgentTicketResponsible.pm 7871 Kernel/Output/HTML/Standard/AgentTicketClose.dtl 7872 Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl 7873 Kernel/Output/HTML/Standard/AgentTicketNote.dtl 7874 Kernel/Output/HTML/Standard/AgentTicketOwner.dtl 7875 Kernel/Output/HTML/Standard/AgentTicketPending.dtl 7876 Kernel/Output/HTML/Standard/AgentTicketPriority.dtl 7877 Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl 7878 - 2007-05-21 Fixed bug#[1898](http://bugs.otrs.org/show_bug.cgi?id=1898) - Invalid services and slas was shown in agent 7879 masks. 7880 - 2007-05-16 Improved check of needed Charset param in Send() function to 7881 prevent problems like in bug#[1887](http://bugs.otrs.org/show_bug.cgi?id=1887). 7882 - 2007-05-14 Fixed bug#[1866](http://bugs.otrs.org/show_bug.cgi?id=1866) - Error while DB upgrade from 2.1.5 to 2.2.0 7883 beta3. 7884 - 2007-05-12 Ingresed width of html login tables from 270 to 280 because 7885 of new language selection. 7886 - 2007-05-11 Added script to convert a non utf-8 database to an utf-8 7887 database. 7888 - 2007-05-09 Fixed bug#[1825](http://bugs.otrs.org/show_bug.cgi?id=1825) - SQL ticket\_history INSERT syntax error in 7889 HistoryAdd(). 7890 - 2007-05-08 Fixed bug#[1840](http://bugs.otrs.org/show_bug.cgi?id=1840) - Repeat escalation message when queue, SLA 7891 Solution time is shown. 7892 - 2007-05-07 Added DB::Encode database driver config (Kernel/System/DB/\*.pm) 7893 to set encoding of selected data to utf8 if needed. 7894 - 2007-05-07 Added cmd bin/otrs.RebuildConfig.pl to rebuild/build default 7895 Kernel/Config/Files/ZZZAAuto.pm based on Kernel/Config/Files/\*.xml config 7896 files. 7897 - 2007-05-07 Fixed bug#[1787](http://bugs.otrs.org/show_bug.cgi?id=1787) - Problem with cachefilenames of the stats 7898 module in win32. 7899 7900# 2.2.0 beta3 2007-05-07 7901 - 2007-05-04 Fixed bug#[1788](http://bugs.otrs.org/show_bug.cgi?id=1788) - Problem with cachefile in win32. 7902 - 2007-05-04 Fixed bug#[1773](http://bugs.otrs.org/show_bug.cgi?id=1773) - DB-error in phone ticket if sla but no 7903 service is selected. 7904 - 2007-05-04 Fixed bug#[1035](http://bugs.otrs.org/show_bug.cgi?id=1035) - OTRS does not set encoding for the mysql 7905 database connection (i.e. UTF-8). 7906 - 2007-05-04 Fixed bug#[1778](http://bugs.otrs.org/show_bug.cgi?id=1778) - Config option Database::Connect should be 7907 possible. 7908 - 2007-05-04 Fixed bug#[1611](http://bugs.otrs.org/show_bug.cgi?id=1611) - Now the Statsmodule use the mirror db if 7909 configured. 7910 - 2007-05-02 Fixed bug#[1809](http://bugs.otrs.org/show_bug.cgi?id=1809) - Fixed typo in variable name (PrioritiesStrg -\> 7911 PriotitiesStrg). 7912 - 2007-04-27 Fixed bug#[1670](http://bugs.otrs.org/show_bug.cgi?id=1670) - If no result the generation of pie graph throws 7913 error. 7914 - 2007-04-26 Added feature to use no BaseDN (or '') for agent and customer 7915 authentification (see ticket# 2007030642000446). 7916 - 2007-04-24 Fixed bug#[1769](http://bugs.otrs.org/show_bug.cgi?id=1769) - If I change the ticket SLA, the history is 7917 not relfecting this change. 7918 - 2007-04-24 Fixed bug#[1768](http://bugs.otrs.org/show_bug.cgi?id=1768) - If I change the ticket service, the history 7919 is not relfecting this change. 7920 7921# 2.2.0 beta2 2007-04-16 7922 - 2007-04-16 Fixed bug#[1448](http://bugs.otrs.org/show_bug.cgi?id=1448) - Apache::Registry in README.webserver wrong, 7923 mod\_perl2 is missing. 7924 - 2007-04-16 Fixed bug#[1286](http://bugs.otrs.org/show_bug.cgi?id=1286) - apache configuration should use 7925 \<IfModule mod\_perl.c\>. 7926 - 2007-04-16 Fixed bug#[1755](http://bugs.otrs.org/show_bug.cgi?id=1755) - Wrong permissions for some files. 7927 - 2007-04-16 Fixed bug#[1757](http://bugs.otrs.org/show_bug.cgi?id=1757) - Cannot install postgres db - null value in 7928 column "escalation\_start\_time" violates not-null constraint. 7929 - 2007-04-16 Fixed bug#[1745](http://bugs.otrs.org/show_bug.cgi?id=1745) - Invalid SQL-statements in AgentTicketQueue 7930 view. 7931 - 2007-04-13 Fixed bug#[1741](http://bugs.otrs.org/show_bug.cgi?id=1741) - "PostmasterFollowUpStateClosed" buggy on 7932 follow up actions. 7933 - 2007-04-12 Updated bulgarian translation, thanks to Alex Kantchev! 7934 - 2007-04-12 Fixed bug#[1748](http://bugs.otrs.org/show_bug.cgi?id=1748) - Session not allowed to be larger than 358400 7935 Bytes using IPC. Change max session size from 350k to 2 MB. 7936 - 2007-04-12 Fixed bug#[1744](http://bugs.otrs.org/show_bug.cgi?id=1744) - Unable to create xml\_storage table in utf8 7937 charset on mysql database. 7938 - 2007-04-12 Fixed bug#[1739](http://bugs.otrs.org/show_bug.cgi?id=1739) - Unable to insert new SLA via admin-web after 7939 upgrade to 2.2.0 beta1. 7940 - 2007-04-11 Added new Arabic (Saudi Arabia) translation, thanks to 7941 Mohammad Saleh! 7942 7943# 2.2.0 beta1 2007-04-02 7944 - 2007-04-02 Added customer company feature (split of contact and company 7945 infos). Need to be activated in CustomerUser config (see 7946 Kernel/Config/Defaults.pm). 7947 - 2007-03-27 Added enhancement #1688 - Backreference in postmaster filter 7948 replaces everything, not just the matched backreferenced token. 7949 - 2007-03-27 Added enhancement #1600 - Adjustable encoding for mails. 7950 - 2007-03-21 Updated cpan module CGI to version 3.27. 7951 - 2007-03-20 Added support of new set ticket pending time over X-OTRS-Header 7952 X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime. 7953 - 2007-03-20 Rewrite of Kernel::System::User module (cleanup of used params 7954 for UserAdd() and UserUpdate()). 7955 If you use this API, you need to change your custom implemention! 7956 Note If you use UserSyncLDAPMap you need to reconfigure it! 7957 7958Old: 7959 7960```perl 7961 $Self->{UserSyncLDAPMap} = { 7962 # DB -> LDAP 7963 Firstname => 'givenName', 7964 Lastname => 'sn', 7965 Email => 'mail', 7966 }; 7967``` 7968 7969New: 7970```perl 7971 $Self->{UserSyncLDAPMap} = { 7972 # DB -> LDAP 7973 UserFirstname => 'givenName', 7974 UserLastname => 'sn', 7975 UserEmail => 'mail', 7976 }; 7977``` 7978 - 2007-03-14 Fixed not shown optional ticket free time option fields in 7979 customer panel. 7980 - 2007-03-11 Added enhancement bug#[1102](http://bugs.otrs.org/show_bug.cgi?id=1102) - restore.pl should check for 7981 existing tables and stop if already one exists. 7982 - 2007-03-11 Added enhancement bug#[1664](http://bugs.otrs.org/show_bug.cgi?id=1664) - increase max. WebMaxFileUpload 7983 size. 7984 - 2007-03-08 Improved Prepare() of Kernel::System::DB to fetch also rows 7985 between 10 and 30 (with start option of result). For example: 7986 7987```perl 7988 $DBObject->Prepare( 7989 SQL => "SELECT id, name FROM table", 7990 Start => 10, 7991 Limit => 20, 7992 ); 7993``` 7994 - 2007-03-08 Improved XML database database backend for \<Insert\>. Content 7995 in xml attribut is not longer allowed, use the content instead. Now it's 7996 also possible to use new lines (\n) or more lines as content. 7997 7998Old style: 7999 8000```xml 8001 <Insert Table="table_name"> 8002 <Data Key="name_a" Value="Some Message A." Type="Quote"/> 8003 <Data Key="name_b" Value="Some Message B." Type="Quote"/> 8004 </Insert> 8005``` 8006New style: 8007 8008```xml 8009 <Insert Table="table_name"> 8010 <Data Key="name_a" Type="Quote">Some Message A.</Data> 8011 <Data Key="name_b" Type="Quote">Some Message B.</Data> 8012 </Insert> 8013``` 8014 - 2007-03-08 Moved from scripts/database/initial\_insert.sql to database depend 8015 initial insert files located under scripts/database/otrs-initial\_insert.\*.sql. 8016 This files are generated from scripts/database/otrs-initial\_insert.xml. 8017 Note: The scripts/database/initial\_insert.sql exists not longer, use 8018 scripts/database/otrs-initial\_insert.\*.sql from now on for installations. 8019 - 2007-03-08 Fixed bug#[1017](http://bugs.otrs.org/show_bug.cgi?id=1017) - script initial\_insert.sql, ampersand and oracle. 8020 - 2007-03-08 Fixed enhacement bug#[1668](http://bugs.otrs.org/show_bug.cgi?id=1668) - removed unnecessary dependency for 8021 fetchmail from .srpms. 8022 - 2007-03-07 Added Intro support for .opm format to add intros for packages. 8023 For example to add infos where the module can be found, if you need to add 8024 some groups to access the module or some other useful stuff. 8025 Intro(Install|Reinstall|Upgrade|Uninstall)(Pre|Post) can be used. For more 8026 infos see the developer manual in section "Package Spec File". 8027 - 2007-03-07 Fixed bug#[1398](http://bugs.otrs.org/show_bug.cgi?id=1398) - Malformed UTF-8 charaters in Admin Backend - 8028 System Log. 8029 - 2007-03-05 Added Type, Service, SLA as ticket default attribute. 8030 Each an be activated by a config setting over SysConfig under 8031 Ticket :: Core :: Ticket. 8032 - 2007-02-15 Improved PGP decryption of files if more the one possible 8033 private key exists in the system and one of it is invalid (e. g. no 8034 configured password). 8035 - 2007-02-15 Fixed bug-ticket# 2007020542000593 - Queue refresh "off" 8036 can't be used on oracle database. 8037 - 2007-02-15 Add BuildSelection(). This function replaced OptionStrgHashRef(), 8038 OptionElement() AgentQueueListOption(). 8039 - 2007-02-12 Added pending time selection feature for generic agent. 8040 - 2007-02-07 Moved to dtl block in customer ticket zoom view. 8041 - 2007-02-07 Moved default WebMaxFileUpload config option from 5 MB 8042 to 10 MB. 8043 - 2007-01-31 Fixed Free Field output in AgentTicketForward and 8044 AgentTicketPhoneOutbound. 8045 - 2007-01-30 Added 4 ticket freetime fields and improved freetime function. 8046 - 2007-01-30 Relocated valid functionality to new Valid.pm to move it 8047 out from Kernel/System/DB.pm. 8048 - 2007-01-18 Added X-OTRS-Lock and X-OTRS-FollowUp-Lock header for 8049 PostMaster. 8050 - 2007-01-17 Relocated agent preferences button. 8051 - 2007-01-17 Improved freetime feature, unset freetime is now possible by 8052 agent and customer GUI. 8053 - 2007-01-03 Heavy improvement of PerformanceLog feature, show detail 8054 view of each frontend module now. 8055 - 2007-01-03 Added config option for die or log is ldap/radius auth server 8056 is not available. 8057 - 2006-12-21 Improved description of Email- and Phone-Ticket in navigation. 8058 - 2006-12-21 Added config option to use SystemID in follow up detection or 8059 not (Ticket::NumberGenerator::CheckSystemID). 8060 - 2006-12-21 Added config option for follow-up state of tickets which 8061 was was already closed (Ticket::Core::PostMaster::PostmasterFollowUpStateClosed). 8062 - 2006-12-19 Added config option Ticket::NumberGenerator::CheckSystemID 8063 to configure if SystemID is used in follow up detection. 8064 - 2006-12-14 Removed old compat. CreateTicketNr()/CheckTicketNr() in 8065 Kernel/System/Ticket.pm and Kernel/System/Ticket/Number/\*.pm - so 8066 old ticket number generator not longer compat. to OTRS 2.1. 8067 - 2006-12-13 Moved config option setting SessionMaxTime from 10h to 14h. 8068 - 2006-12-13 Added auth and customer password crypt backend for crypt(), 8069 md5() and plain(). 8070 - 2006-12-13 Added multi auth feature of agent and customer backend. 8071 - 2006-12-13 Added feature to configure password crypt type of agent and 8072 customer auth backend modules. 8073 - 2006-12-13 Added feature to match only exact email addresses of incoming 8074 emails in PostMaster filter like "From: EMAILADDRESS:someone@example.com". 8075 This only will match for email addresses like 'someone@example.com', 8076 'aaa.someone@example.com' will not match! This was a problem if you use 8077 normal "From: someone@example.com" match. 8078 - 2006-12-13 Added config option for online agent and customer module to 8079 show/not show email addresses of people (SysConfig: Framework 8080 Frontend::Agent::ModuleNotify and Frontend::Customer::ModuleNotify). 8081 - 2006-12-13 Moved config option PostMasterPOP3MaxEmailSize default 6 MB 8082 to 12 MB. 8083 8084# 2.1.9 2010-02-08 8085 - 2010-02-04 Fixed SQL quoting issue (see also 8086 http://otrs.org/advisory/OSA-2010-01-en/). 8087 - 2008-02-06 Fixed bug#[2491](http://bugs.otrs.org/show_bug.cgi?id=2491) - OTRS crash's after initial login on fresh 8088 installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. 8089 8090# 2.1.8 2008-03-31 8091 - 2007-08-03 Fixed bug#[2134](http://bugs.otrs.org/show_bug.cgi?id=2134) - PDF print is creating damaged pdf files with 8092 PDF::API2 0.56 or smaller. 8093 - 2007-07-26 fixed bug#[2046](http://bugs.otrs.org/show_bug.cgi?id=2046) - german Umlauts not printed in PDFs if system 8094 runs in utf-8 mode. The PDF::API2 corefonts (which are used as default) 8095 doesn't support UTF-8. Changed the used fonts from PDF::API2 corefonts to 8096 the DejaVu true type fonts. Add config options to use other true type fonts. 8097 - 2007-05-31 fixed bug#[1926](http://bugs.otrs.org/show_bug.cgi?id=1926) - package manager ignore PackageRequired tags 8098 in OPM files. 8099 8100# 2.1.7 2007-04-05 8101 - 2007-04-05 fixed bug#[1551](http://bugs.otrs.org/show_bug.cgi?id=1551) - decode\_mimewords() in ArticleWriteAttachment() 8102 dies due to utf-8 8103 - 2007-03-27 updated Kernel/Language/pt\_BR.pm translation file - Thanks 8104 to Fabricio Luiz Machado! 8105 - 2007-03-14 fixed bug#[1650](http://bugs.otrs.org/show_bug.cgi?id=1650) - crypt/sign bug in AgentTicketCompose screen 8106 - 2007-03-14 fixed bug#[1659](http://bugs.otrs.org/show_bug.cgi?id=1659) - Uploading and Saving Pictures in MSSQL won't 8107 work with bigger Files (~700KB) 8108 ->MSSQL ONLY<- You also need to change some tables by using: ->MSSQL ONLY<- 8109 8110```sql 8111 ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL; 8112 ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL; 8113 ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL; 8114 ALTER TABLE article ALTER COLUMN a_body TEXT NOT NULL; 8115 ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL; 8116 ALTER TABLE standard_attachment ALTER COLUMN content TEXT; 8117 ALTER TABLE sessions ALTER COLUMN session_value TEXT; 8118 ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT; 8119 ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL; 8120``` 8121 - 2007-03-12 fixed upload cache problem in win32 .pdf files 8122 - 2007-03-12 fixed bug#[1228](http://bugs.otrs.org/show_bug.cgi?id=1228) - Apostrophe not valid in email address. 8123 - 2007-03-12 fixed bug#[1442](http://bugs.otrs.org/show_bug.cgi?id=1442) and 1559 - ArticleFreeKey and ArticleFreeText 8124 default selection does not work. 8125 - 2007-03-12 fixed ticket# 2007031242000149 - session backend fails to insert 8126 sessions bigger the 4k on oracle database backend 8127 - 2007-03-11 fixed bug#[1671](http://bugs.otrs.org/show_bug.cgi?id=1671) - restore.pl fails with "Got no LogObject" 8128 - 2007-03-11 fixed bug#[1115](http://bugs.otrs.org/show_bug.cgi?id=1115) - HTML error in NewTicket Customer's interface. 8129 - 2007-03-08 fixed bug#[1658](http://bugs.otrs.org/show_bug.cgi?id=1658) - Subqueues of Queues with brackets are not 8130 shown in the QueueView 8131 - 2007-03-08 added rpm packages for Fedora Core 4, 5 and 6 to auto build 8132 service 8133 - 2007-03-05 fixed ticket# 2007022342000586 - attachment problem with oracle 8134 backend if utf-8 is used 8135 - 2007-03-05 fixed database driver if 0 is used in begining of an xml insert 8136 8137# 2.1.6 2007-03-02 8138 - 2007-03-02 fixed bug#[1504](http://bugs.otrs.org/show_bug.cgi?id=1504) - Ticket Creation fails with DB2 due to 8139 character quoting issues 8140 - 2007-03-02 fixed bug#[1506](http://bugs.otrs.org/show_bug.cgi?id=1506) - Error creating Tickets in DB2 due to conflict 8141 in string/numerical comparison 8142 - 2007-03-02 fixed bug#[1445](http://bugs.otrs.org/show_bug.cgi?id=1445) - OTRS is not encoding Umlauts correctly in 8143 Organization email header 8144 - 2007-03-02 fixed bug#[1548](http://bugs.otrs.org/show_bug.cgi?id=1548) - submitting AgentTicketPhone or 8145 AgentTicketEmail form without queueid leads to broken fields 8146 - 2007-02-27 fixed bug#[1581](http://bugs.otrs.org/show_bug.cgi?id=1581) - Garbled paths containing domain names 8147 - 2007-02-27 updated Mail::Tools from 1.60 to 1.74 - fixed bug#[1642](http://bugs.otrs.org/show_bug.cgi?id=1642) - 8148 Cant get mails via PostmasterPop3.pl - Unrecognised line 8149 - 2007-02-27 fixed bug#[1545](http://bugs.otrs.org/show_bug.cgi?id=1545) - Wrong Variableusage in $Self-\>{PageShown} 8150 (Kernel/Modules/AgentTicketMailbox.pm) 8151 - 2007-02-26 fixed bug#[1291](http://bugs.otrs.org/show_bug.cgi?id=1291) - Download link in SysConfig skips config 8152 options -\> now download link will be shown if no changes are done 8153 - 2007-02-26 fixed bug#[1097](http://bugs.otrs.org/show_bug.cgi?id=1097) - Disabling Bounce Feature via SysConfig does 8154 not work properly 8155 - 2007-02-26 fixed ticket #2007022242000293 hard line rewrap of body content 8156 in frontend modules 8157 - 2007-02-26 improved speed of SysConfig core module, added cache mechanism 8158 (it's about 2 times faster) 8159 - 2007-02-22 fixed ticket #2007022042000288 - error on creating postmaster 8160 filter on oracle database 8161 - 2007-02-20 fixed not working crypt/sign option in AgentTicketCompose mask 8162 - 2007-02-20 fixed bug#[980](http://bugs.otrs.org/show_bug.cgi?id=980) - Use of uninitialized value in 8163 Kernel/System/AuthSession/FS.pm 8164 - 2007-02-15 changed unlock time reset mechanism, added unlock time reset 8165 if a agent sends an external message to the customer (like escalation 8166 reset mechanism) 8167 - 2007-02-09 fixed bug in \_XMLHashAddAutoIncrement() - function could not 8168 return keys greater than '9'. 8169 - 2007-02-02 fixed bug#[1056](http://bugs.otrs.org/show_bug.cgi?id=1056) - UTF-8 mode of OTRS and German Umlaute within 8170 agent's name 8171 - 2007-02-02 fixed bug#[1505](http://bugs.otrs.org/show_bug.cgi?id=1505) - UserSyncLDAPMap fails with LDAP.pm version 8172 1.26 and up 8173 - 2007-01-30 fixed ticket\_watcher.user\_id datatype, moved from BIGINT to 8174 INTEGER 8175 - 2007-01-30 fixed oracle driver for xml alter table actions 8176 - 2007-01-30 improved \_CryptedWithKey() - private key detection of 8177 Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages 8178 - 2007-01-26 fixed ArticleFreeText output in CustomerTicketZoom mask 8179 - 2007-01-26 fixed bug in agent- and customer-ticket print feature 8180 8181# 2.1.5 2006-01-25 8182 - 2007-01-25 fixed ignored ticket responsible in phone ticket 8183 - 2007-01-18 fixed DestinationTime() if calendar feature is used 8184 - 2007-01-17 fixed not working freetime fields 8185 - 2007-01-11 fixed not working time selection if time zone feature is used 8186 - 2007-01-08 fixed not working email notification tags in auto response, 8187 agent and customer email notifications 8188 - 2007-01-08 fixed case sensitive of customer user login and agent user 8189 login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if 8190 oracle or postgresql is used 8191 - 2007-01-08 fixed quoting in user selection if + is used in UserLogin in 8192 Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl 8193 - 2006-12-17 fixed bug#[1532](http://bugs.otrs.org/show_bug.cgi?id=1532) - utf-8 charsetproblems in stats 8194 - 2006-12-15 fixed bug#[1446](http://bugs.otrs.org/show_bug.cgi?id=1446) - No "(Ticket unlock!)" link in 8195 AgentTicketCompose 8196 - 2006-12-14 fixed customer ldap auth if system is iso-8859 and ldap server 8197 is running in utf-8 8198 - 2006-12-14 fixed not working Kernel/System/DB/db2.pm (syntax error) 8199 8200# 2.1.4 2006-12-13 8201 - 2006-12-13 fixed not working free time selection in AgentTicketClose, 8202 AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority 8203 and AgentTicketResponsible 8204 - 2006-12-11 added config param for shown my queues/custom queues 8205 in preferences, default are shown all ro queues, see also 8206 PreferencesGroups###CustomQueue under Frontend::Agent::Preferences 8207 - 2006-12-11 fixed ldap sync of agents attributes - invalid agents 8208 are not longer synced to valid if ldap auth was successfully, the 8209 invalid agent will still be invalid 8210 - 2006-12-11 fixed bug#[1187](http://bugs.otrs.org/show_bug.cgi?id=1187) - Escalation Notifications sent to invalid agent 8211 - 2006-12-11 improved link quote of long links in web interface 8212 - 2006-12-11 fixed bug#[962](http://bugs.otrs.org/show_bug.cgi?id=962) - Broken attachments with cyrillic filenames 8213 - 2006-12-08 fixed bug#[1521](http://bugs.otrs.org/show_bug.cgi?id=1521) - Merge Feature 8214 - 2006-12-08 fixed bug#[1523](http://bugs.otrs.org/show_bug.cgi?id=1523) - update of FreetextValues 9-16 not working 8215 - 2006-12-08 fixed bug#[1524](http://bugs.otrs.org/show_bug.cgi?id=1524) - ticketFreeText Fields 9-16 not displayed 8216 at CustomerTicketPrint and CustomerTicketZoom 8217 - 2006-12-07 fixed bug#[1359](http://bugs.otrs.org/show_bug.cgi?id=1359) - acl problem if '' is used in properties to match 8218 - 2006-12-07 fixed bug#[1031](http://bugs.otrs.org/show_bug.cgi?id=1031) - scripts/backup.pl fails in mysqldump with 8219 encrypted database password 8220 - 2006-12-07 fixed bug#[1378](http://bugs.otrs.org/show_bug.cgi?id=1378) - Got no MainObject! in bin/otrs.getTicketThread 8221 - 2006-12-07 fixed bug#[1200](http://bugs.otrs.org/show_bug.cgi?id=1200) - not working TicketACL actions AgentTicketCompose, 8222 AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound 8223 - 2006-12-07 added log notice for switch to user admin feature 8224 - 2006-12-07 fixed bug#[1210](http://bugs.otrs.org/show_bug.cgi?id=1210) - wrong calculation of Kernel::System::Time 8225 WorkingTime() 8226 - 2006-12-06 added changes notice of generic agent jobs to log sub 8227 system (to keep clear who changed the job) 8228 - 2006-12-05 moved ticket number generator loop check from 1000 to 6000 8229 (Kernel/System/Ticket/Number/\*.pm) 8230 - 2006-11-30 fixed not working faq lookup in compose answer and forward 8231 screen 8232 - 2006-11-30 fixed double quoted "$Quote{"Cc: (%s) added database email!""} 8233 in compose answer screen (Kernel/Modules/AgentTicketCompose.pm) 8234 - 2006-11-30 fixed bug#[1498](http://bugs.otrs.org/show_bug.cgi?id=1498) - Typo in QuoteSingle, Kernel/System/DB/mssql.pm 8235 - 2006-11-30 moved Quote() from Kernel/System/DB.pm to db backend modules 8236 Kernel/System/DB/\*.pm because of needed Quote() in xml processing 8237 - 2006-11-23 improved handling if there are double customer users in 8238 the database used by search result 8239 - 2006-11-22 fixed PGP/SMIME bug - Can't call method "body" on an undefined 8240 value at Kernel/System/EmailParser.pm line 382 8241 - 2006-11-22 fixed bug#[1395](http://bugs.otrs.org/show_bug.cgi?id=1395) - utf-8 - ArticleStorage FS - Attachments with 8242 German Umlauts cant be downloaded 8243 - 2006-11-17 added config option Ticket::PendingNotificationOnlyToOwner 8244 to send reached reminder notifications of unlocked tickets only to ticket 8245 owner 8246 - 2006-11-17 fixed database driver detection/problem if a second database 8247 connect with different driver is used (wrong sql will not longer be 8248 generated) Note: old database driver files Kernel/System/DB/\*.pm 8249 not longer compatible 8250 - 2006-11-17 added config option Ticket::ResponsibleAutoSet to set owner 8251 automatically as responsible if no responsible is set (default is 1) 8252 8253# 2.1.3 2006-11-15 8254 - 2006-11-15 removed not needed Reply-To of agent notifications 8255 - 2006-11-15 fixed missing \n on csv output of customer ticket search 8256 - 2006-11-15 fixed not working ticket free time option in phone ticket 8257 - 2006-11-15 added missing access permission pre check to show ticket menu 8258 items or not 8259 - 2006-11-15 fixed bug - not shown empty "-" selection of new onwer if on 8260 move if Ticket::ChangeOwnerToEveryone is set 8261 - 2006-11-10 update of Dansk language file, thanks to Mads N. Vestergaard 8262 - 2006-11-10 update of Spanish language file, thanks to Jorge Becerra 8263 - 2006-11-09 added AuthModule::HTTPBasicAuth::Replace and 8264 Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth 8265 modules to strip e. g. domains like example\_domain\user from login down to user 8266 - 2006-11-09 added AuthModule::LDAP::UserLowerCase to allways convert 8267 usernames into lower case letters 8268 - 2006-11-07 added set auto time zone of agent/customer based on java script 8269 offset feature on every login 8270 - 2006-11-07 fixed not working all owner/responsible selection in phone view 8271 - 2006-11-07 read out CustomerUserSearchListLimit correctly if LDAP customer 8272 backend is in use 8273 - 2006-10-27 fixed always shown responsible selection 8274 - 2006-10-27 removed not needed default free text fields from phone outbound 8275 - 2006-10-26 fixed agent can be customer follow up feature 8276 - 2006-10-26 added possible - selection for next state in phone view outbount 8277 - 2006-10-20 fixed LDAP problems "First bind failed! No password, did you 8278 mean noauth or anonymous ?" 8279 - 2006-10-19 fixed double agent notifications on ticket move to queue 8280 and also selected owner 8281 8282# 2.1.2 2006-10-18 8283 - 2006-10-13 switched to md5 check sum for password in user\_preference table 8284 - 2006-10-12 fixed #1373 - RH RPM requires sendmail, but works with other MTAs 8285 - 2006-10-12 fixed double agent notifications on follow up if agent is 8286 owner and responsible 8287 - 2006-10-12 fixed bug#[1311](http://bugs.otrs.org/show_bug.cgi?id=1311) - Apostrophes are incorrectly displayed under 8288 IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6 -=\> 8289 moved from $Text{} to $JSText{} for text translations in Java Script parts 8290 to have a correct quoting 8291 - 2006-10-11 fixed not shown follow up feature in customer panel if ticket 8292 is closed 8293 - 2006-10-09 added missing customer print feature 8294 - 2006-10-05 fixed bug#[1361](http://bugs.otrs.org/show_bug.cgi?id=1361) - Can't locate object method "ModGet" via 8295 package "Kernel::System::Config" 8296 8297# 2.1.1 2006-10-05 8298 - 2006-10-05 fixed bug#[1213](http://bugs.otrs.org/show_bug.cgi?id=1213) - some errors not logger by LDAP backends 8299 - 2006-10-05 fixed bug#[1248](http://bugs.otrs.org/show_bug.cgi?id=1248) - Ticket Zoom - Article Thread - Color of auto 8300 responses should be yellow 8301 - 2006-10-05 fixed bug#[1323](http://bugs.otrs.org/show_bug.cgi?id=1323) - 2.1 DBUpgrade issue with PostgreSQL - patch 8302 - 2006-10-05 fixed bug#[1333](http://bugs.otrs.org/show_bug.cgi?id=1333) - No reset of escalation time after follow-up 8303 - 2006-10-05 fixed bug#[1345](http://bugs.otrs.org/show_bug.cgi?id=1345) - Attached binary files uploaded and saved to 8304 the FS are corrupted. 8305 - 2006-09-30 add ticketfreetext-, ticketfreetime- and articlefreetext support 8306 to pdf output 8307 - 2006-09-28 improved stats export/import with an id-name wrapper 8308 - 2006-09-28 fixed bug#[1353](http://bugs.otrs.org/show_bug.cgi?id=1353)/1354 changed autoreponse text 8309 - 2006-09-27 add transparency to some images 8310 - 2006-09-27 fixed bug#[1358](http://bugs.otrs.org/show_bug.cgi?id=1358) - Customer History \> All customer tickets. 8311 returns an incorrect number of tickets 8312 - 2006-09-27 fixed bug#[1293](http://bugs.otrs.org/show_bug.cgi?id=1293) - Can't use an undefined value as a HASH 8313 reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm 8314 line 194 8315 - 2006-09-27 fixed bug#[1356](http://bugs.otrs.org/show_bug.cgi?id=1356) - mssql driver bug - Stats module of OTRS 2.1 8316 beta 2 - "Cant use string ("0")". 8317 - 2006-09-27 fixed bug#[1335](http://bugs.otrs.org/show_bug.cgi?id=1335) - removed "uninitialized value" warning in 8318 NavBarTicketWatcher.pm 8319 - 2006-09-22 fixed opm check do not install/upgrade packages if one file to 8320 install already exists in an other package 8321 - 2006-09-22 added "-a exportfile" feature to bin/opm.pl to export files 8322 of a package into a defined directory e. g. "-d /path/to/" 8323 - 2006-09-21 removed Re: from agent notification emails 8324 - 2006-09-14 added change to remove 4 not needed empty spaces after folding 8325 of email headers (sometimes 4 empty spaces in subject appear) 8326 - 2006-09-09 updated pdf-logo to ((otrs)) 8327 - 2006-09-09 added DBUpdate-to-2.1.oracle.sql to get oracle databases up to 8328 date 8329 - 2006-09-05 fixed double sending of note notifications 8330 - 2006-09-05 fixed link to email and phone after adding a new customer user 8331 - 2006-09-01 added fix to removed leading and trailing spaces in search 8332 fields of object linking 8333 8334# 2.1.0 beta2 2006-08-29 8335 - 2006-08-29 moved Frontend::ImagePath variable 8336 (/otrs-web/images/Standard/) from .dtl files to config option 8337 - 2006-08-28 added examples how to use SOAP (bin/cgi-bin/rpc.pl and 8338 scripts/rpc-example.pl) 8339 - 2006-08-27 added mulit calendar / queue support - you can use different 8340 time zones in different queues and each agent can select the own time zone 8341 NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.\*.sql 8342 - 2006-08-27 fixed bug#[739](http://bugs.otrs.org/show_bug.cgi?id=739) - in the login you can type something behind the 8343 pass and it works / added password md5 support (required Crypt::PasswdMD5 8344 from CPAN or from Kernel/cpan-lib/ - via "cvs update -d") 8345 - 2006-08-26 fixed $Quote{""} bug in login page 8346 - 2006-08-25 fixed bug#[1284](http://bugs.otrs.org/show_bug.cgi?id=1284) - removed mysql dependence in 8347 scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql 8348 - 2006-08-25 fixed bug#[1282](http://bugs.otrs.org/show_bug.cgi?id=1282) - setting up a postgresql database fails 8349 - 2006-08-24 added performance log feature in admin interface to monitor 8350 your system page load performance over different times (1h, 3h, 9h, 1d, 2d, 8351 3d) - its disabled per default 8352 - 2006-08-24 removed Re: in subject auto response emails 8353 - 2006-08-22 added PDF output support to AgentTicketPrint module 8354 - 2006-08-21 fixed bug in pdf module - redesiged Table() to fix a lot of 8355 infinite loops 8356 - 2006-08-08 fixed bug in pdf module - special control characters produces 8357 infinite loops 8358 - 2006-08-02 added ldap attribute to groups/roles sync feature, so its 8359 possible to use user attributes for permission handling 8360 - 2006-08-02 fixed bug#[1283](http://bugs.otrs.org/show_bug.cgi?id=1283) - test for modules executed in cronjobs 8361 8362# 2.1.0 beta1 2006-08-02 8363 - 2006-07-31 added cmd option for bin/opm.pl to find package of file 8364 e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm 8365 - 2006-07-31 added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and 8366 25 (3 sec) emails on one stream (protect server against overload) 8367 - 2006-07-31 added PDF output feature for stats module and ticket search results 8368 - 2006-07-26 updated to cpan MIME::Tools 5.420 8369 - 2006-07-26 changed ticket escalation method, escalation start will 8370 be reseted after every "new" customer message and after agent 8371 communication to customer 8372 - 2006-07-25 added new link object functions and db table link\_object changes 8373 - 2006-07-23 added \<OTRS\_CUSTOMER\_DATA\_\*\> tags to auto responses 8374 - 2006-07-23 added support of mssql database server (experimental) 8375 - 2006-07-18 added new feature to sync ldap groups into otrs roles 8376 (see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination 8377 and UserSyncLDAPRolesDefination) 8378 - 2006-07-14 new stats framework implemented :-) 8379 - 2006-07-14 fixed bug#[1258](http://bugs.otrs.org/show_bug.cgi?id=1258) - changed language description from Traditional Chinese 8380 to Simplified Chinese 8381 - 2006-07-04 fixed bug#[1151](http://bugs.otrs.org/show_bug.cgi?id=1151) - Error when changing customer on ticket in 8382 - 2006-07-11 improved performance of ticket search mask (in cases with 8383 over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList() 8384 and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList() 8385 and GroupUserRoleMemberList() at Kernel/System/Group.pm 8386 - 2006-07-11 fixed bug#[1132](http://bugs.otrs.org/show_bug.cgi?id=1132) - Wrong display of escalation time 8387 - 2006-07-04 fixed bug#[1151](http://bugs.otrs.org/show_bug.cgi?id=1151) - Error when changing customer on ticket in 8388 TicketStatusView 8389 - 2006-06-26 added ticket watcher feature, per default it's disabled 8390 - 2006-06-22 fixed bug#[1240](http://bugs.otrs.org/show_bug.cgi?id=1240) - Tickets not shown in "New messages" if 8391 Auto Response "Reply" is active 8392 - 2006-06-14 fixed bug#[1206](http://bugs.otrs.org/show_bug.cgi?id=1206) - When no RELEASE file is available, no 8393 product and version is displaied and strange messages apear in the 8394 apache error log; using standard values in this case now 8395 - 2006-06-13 added public frontend module to serve local repository as 8396 remote repository (accessable via IP authentication) 8397 - 2006-06-13 fixed bug#[1154](http://bugs.otrs.org/show_bug.cgi?id=1154) - Problem in displaying pending tickets 8398 in agent mailbox 8399 - 2006-06-07 improved postmaster follow up detection by scanning email 8400 body, attachment and/or raw email (all is disabled by default) 8401 - 2006-06-02 fixed bug#[1023](http://bugs.otrs.org/show_bug.cgi?id=1023) - Comma in From field creates multiple emails 8402 in webform.pl 8403 - 2006-04-27 fixed IE problem with image-buttons 8404 involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm 8405 - 2006-04-26 fixed format bug in Package Manager - PackageView 8406 - 2006-04-06 moved to read any language files located under 8407 Kernel/Language/xx\_\*.pm at each request to have any translated words 8408 e. g. for navigation bar available (Kernel/Language/xx\_Custom.pm is 8409 still used as latest source file) 8410 - 2006-03-28 added config option to show ticket title in main header 8411 of frontend (e. g. QueueView, ZoomView and Mailbox) 8412 - 2006-03-24 moved from "otrs" to "otrs-x.x.x" directory in 8413 tar.gz / tar.bz download format 8414 - 2006-03-22 added article free text attrubutes 8415 - 2006-03-21 moved from Kernel::Output::HTML::Generic to 8416 Kernel::Output::HTML::Layout - all sub modules localted under 8417 Kernel/Output/HTML/Layout\*.pm will ne loaded automatically 8418 at runtime 8419 - 2006-03-20 improved ticket zoom to shown attachments with 8420 html title about attachment info (name, size, ...) 8421 - 2006-03-20 added use of current config values in admin sysconfig 8422 fulltext search 8423 - 2006-03-11 fixed some spelling mistakes for the English original in 8424 language templates and language files 8425 - 2006-03-10 added admin init (Kernel/Modules/AdminInit.pm) to init 8426 config files .xml-\>.pm after a new setup (after initial root login) 8427 - 2006-03-04 splited Kernel::Modules::AgentTicketPhone into 8428 two modules Kernel::Modules::AgentTicketPhone and 8429 Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing 8430 tickets) also templates are renamed! 8431 - 2006-03-04 cleanup for ticket event names (added compat mode): 8432 TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate, 8433 TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket), 8434 TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate 8435 (TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet), 8436 TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet), 8437 TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet), 8438 TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd, 8439 HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate, 8440 ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend, 8441 ArticleBounce, ArticleAgentNotification, (SendAgentNotification), 8442 ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse 8443 (SendAutoResponse), ArticleFlagSet 8444 - 2006-03-04 added own X-OTRS-FollowUp-\* header if Queue, State, Priority, 8445 ... should be changed with follow up emails (see: doc/X-OTRS-Headers.txt) 8446 - 2006-03-04 reworked "config options" and "interface" of \_all\_ agent 8447 ticket interfaces to get is clear 8448 - 2006-03-03 replaced ticket config option "Ticket::ForceUnlockAfterMove" 8449 with ticket event module "Ticket::EventModulePost###99-ForceUnlockOnMove" 8450 - 2006-03-03 replaced ticket config option "Ticket::ForceNewStateAfterLock" 8451 with ticket event module "Ticket::EventModulePost###99-ForceStateChangeOnLock" 8452 - 2006-03-03 added "responsible" ticket feature! 8453 (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql) 8454 - 2006-03-03 added persian translation (incl. TextDirection support) 8455 - Thanks to Amir Shams Parsa! 8456 - 2006-02-16 added default ticket event module to reset ticket owner 8457 after move action (it's disable per default) 8458 - 2006-02-10 added default next state in ticket forward 8459 - 2006-02-10 added OTRS\_Agent\_\* tags like OTRS\_Agent\_UserFirstname and 8460 OTRS\_Agent\_UserLastname for salutation and signature templates 8461 - 2006-02-05 added update and insert via admin sql box 8462 - 2006-02-05 'removed old compat files' Kernel/Config/Files/Ticket.pm 8463 and Kernel/Config/Files/TicketPostMaster.pm 8464 - 2006-02-05 added 8 more ticket free text fields 8465 (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql) 8466 - 2006-01-07 added SendNoNotification option for MoveTicket(), 8467 LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in 8468 GenericAgent to do some admin stuff). 8469 - 2005-12-29 added online repository access for bin/opm.pl 8470 - 2005-12-29 added Delete and Spam config option to 8471 Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule 8472 - 2005-12-21 added column type check in xml database defination 8473 - 2005-12-20 added unit test system 8474 - 2005-12-17 improved admin view of session management 8475 - 2005-12-04 moved FAQ from framework to own application module 8476 (can be installed over opm online repository now) 8477 - 2005-11-27 moved otrs archive directory for download and in RPMs 8478 from otrs to otrs-x.x.x 8479 - 2005-11-20 added multi pre application module support, just 8480 define it like: 8481``` 8482 $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo'; 8483``` 8484 8485# 2.0.5 2007-05-22 8486 - 2007-05-22 fixed bug#[1842](http://bugs.otrs.org/show_bug.cgi?id=1842) - Cross-Site Scripting Vulnerability 8487 - 2007-01-11 fixed bug#[1515](http://bugs.otrs.org/show_bug.cgi?id=1515) - Some GenericAgent names don't work 8488 (e. g. names with +) 8489 - 2007-01-11 fixed bug#[1496](http://bugs.otrs.org/show_bug.cgi?id=1496) - GenericAgent: "Ticket created last..." 8490 does not work 8491 - 2006-07-11 fixed bug#[1132](http://bugs.otrs.org/show_bug.cgi?id=1132) - Wrong display of escalation time 8492 - 2006-07-11 added missing utf-8 encoding in agent and customer auth 8493 - 2006-07-11 added missing utf-8 encoding customer user backend 8494 - 2006-07-04 changed language description from Traditional Chinese to 8495 Simplified Chinese (bug#[1258](http://bugs.otrs.org/show_bug.cgi?id=1258)) 8496 - 2006-07-04 fixed bug#[1151](http://bugs.otrs.org/show_bug.cgi?id=1151) - Error when changing customer on ticket in 8497 TicketStatusView 8498 - 2006-06-17 fixed bug#[1240](http://bugs.otrs.org/show_bug.cgi?id=1240) - Tickets not shown in "New messages" if 8499 Auto Response "Reply" is active 8500 - 2006-06-14 fixed bug#[1206](http://bugs.otrs.org/show_bug.cgi?id=1206) - When no RELEASE file is available, no 8501 product and version is displaied and strange messages apear in the 8502 apache error log; using standard values in this case now 8503 - 2006-06-13 fixed bug#[1154](http://bugs.otrs.org/show_bug.cgi?id=1154) - Problem in displaying pending tickets 8504 in agent mailbox 8505 - 2006-06-02 fixed bug#[1023](http://bugs.otrs.org/show_bug.cgi?id=1023) - Comma in From field creates multiple emails 8506 in webform.pl 8507 - 2006-03-24 added SUSE 10.x RPM support 8508 - 2006-03-24 fixed bug#[925](http://bugs.otrs.org/show_bug.cgi?id=925) - Binary Attachments incorrectly utf-8 8509 encoded in ticket replies 8510 - 2006-03-23 fixed links to new phone/email ticket after a new 8511 customer is created via Kernel/Modules/AdminCustomerUser.pm 8512 - 2006-03-21 update of Portuguese language file - Thanks to 8513 Manuel Menezes de Sequeira) 8514 - 2006-03-18 added Greek translation - Thanks to Stelios Maistros! 8515 - 2006-03-16 fixed bug#[991](http://bugs.otrs.org/show_bug.cgi?id=991) - changed $Data{} to $QData{} in Ticket.xml 8516 and Ticket.pm config files to solve problem when answering requests 8517 that contain HTML tags 8518 - 2006-03-16 updated Dutch language file - Thanks to Richard Hinkamp! 8519 - 2006-03-16 added Slovak translation 8520 - 2006-03-10 fixed/removed die in Kernel/System/AuthSession/FS.pm 8521 -=\> GetSessionIDData() - not wanted to die if nn SessionID is given 8522 - 2006-03-08 added Danish translation - Thanks to Thorsten Rossner! 8523 - 2006-03-08 updated Norwegian translation - Thanks to Knut Haugen 8524 - 2006-03-08 fixed some spelling mistakes for the English original in 8525 language templates and language files 8526 - 2006-02-12 updated Brazilian Portuguese translation -Thanks to 8527 Fabricio Luiz Machado! 8528 - 2006-02-01 fixed missing translation after new ticket was created 8529 - 2006-02-01 added long month translation for calendar popup 8530 - 2006-02-01 changed Kernel/System/Spelling.pm to work with (a|i)spell 8531 on Windows systems 8532 - 2006-01-30 added \<OTRS\_TICKET\_\*\> and \<OTRS\_CONFIG\_\*\> support to 8533 auto respons templates 8534 - 2006-01-29 fixed/removed wrong config option 8535 "Ticket::Frontend::QueueSortDefault", added own config option for 8536 StatusView of tickets 8537 - 2006-01-29 fixed bug#[1047](http://bugs.otrs.org/show_bug.cgi?id=1047) forward fails if " is in From 8538 - 2006-01-29 fixed ldap authentication if application charset is 8539 e. g. iso-8859-1 and not utf-8 8540 - 2006-01-26 fixed some spelling mistakes in 8541 Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml 8542 - 2006-01-24 Added X-Spam-Level to config files to have the possibility 8543 to filter for this header with PostMasterFilter 8544 - 2006-01-23 fixed bug#[1069](http://bugs.otrs.org/show_bug.cgi?id=1069) - Problem when the name of a GenericAgent 8545 job was updated 8546 - 2006-01-08 fixed PostMaster filter admin interface if wrong syntax 8547 regexp is used (don't save invalid regexp because no email can be 8548 received) 8549 - 2006-01-07 added bin/CheckSum.pl and also ARCHIVE file to include 8550 md5 sum archive of current distribution 8551 - 2006-01-07 improved PostMaster if no article can be created 8552 - 2005-12-29 fixed internal server error if in sysconfig search 8553 is used 8554 - 2005-12-29 fixed "enter" submit bug in sysconfig (e. g. reset first 8555 item in the edit site) 8556 - 2005-12-29 fixed ArticleAttachmentIndex() - wrong index count in 8557 fs lookup - attachment icons sometimes not shown 8558 - 2005-12-29 added added missing class="button" in submit type="submit" 8559 of .dtl templates 8560 - 2005-12-27 fixed default note-type and default state-type in ticket 8561 pending mask 8562 - 2005-12-23 fixed stats/graph error message 'Can't call method "png" 8563 on an undefined value at ...' 8564 - 2005-12-21 fixed missing delete on time\_accounting in 8565 Kernel/System/Ticket/Article.pm if article got deleted 8566 - 2005-12-20 improved die if xml is invalid in Kernel/System/XML.pm 8567 - 2005-12-12 added compat config option for compose answer to 8568 replace original sender with current customers email address 8569 - 2005-11-19 updated French language file, thanks to Yann Richard 8570 - 2005-12-04 fixed bug#[1025](http://bugs.otrs.org/show_bug.cgi?id=1025) - ORA-01400: cannot insert NULL into ("OTRS" 8571 ."CUSTOMER\_USER"."COMMENTS" 8572 - 2005-12-04 fixed bug#[1018](http://bugs.otrs.org/show_bug.cgi?id=1018) - initial\_insert.sql, oracle error ORA-01400: 8573 cannot insert NULL into 8574 - 2005-12-03 fixed std attachment feature (no attachment after 8575 additional fiel upload) in agent ticket compose 8576 - 2005-12-01 improved database Quote() for integer, also allow +|- 8577 in integer 8578 - 2005-11-30 fixed order of create attributes (TicketCreate(), TicketFreeTime(), 8579 TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation 8580 - 2005-11-29 fixed bug#[1010](http://bugs.otrs.org/show_bug.cgi?id=1010) - ORA-00972 Identifier is too long for oracle 8581 - 2005-11-29 fixed bug#[1011](http://bugs.otrs.org/show_bug.cgi?id=1011) - ORA-01408: such column list already indexed, 8582 Oracle error 8583 - 2005-11-24 fixed wrong follow up notification (to all agents) 8584 via customer panel if ticket is already closed 8585 - 2005-11-19 updated Dutch language file, thanks to Richard Hinkamp 8586 - 2005-11-15 fixed not working -r option in scripts/backup.pl 8587 (-r == removed backups older then -r days) 8588 - 2005-11-13 remove leading and trailing spaces in ldap filter for 8589 agent and customer authentication 8590 8591# 2.0.4 2005-11-12 8592 - 2005-11-11 fixed bug#[695](http://bugs.otrs.org/show_bug.cgi?id=695) - From-Header missing quoting if : is used 8593 - 2005-11-11 fixed bug#[863](http://bugs.otrs.org/show_bug.cgi?id=863) - error after using faq in tickets 8594 - 2005-11-11 fixed bug#[906](http://bugs.otrs.org/show_bug.cgi?id=906) - group names are translated in admin interface 8595 - 2005-11-08 added missing default pending note type 8596 - 2005-11-05 fixed bug#[922](http://bugs.otrs.org/show_bug.cgi?id=922) - rfc quoteing for emails with sender 8597 like info@example.com \<info@example.com\> is now 8598 "info@example.com" \<info@example.com\> 8599 - 2005-11-05 fixed bug#[639](http://bugs.otrs.org/show_bug.cgi?id=639) - problems with german "umlaute" and 8600 "," in realname if OE is the sender system 8601 - 2005-10-31 moved to default download type as attachment (not inline) 8602 for a better security default setting 8603 - 2005-10-31 fixed bug in html mime online viewer module 8604 (Kernel/Modules/AgentTicketAttachment.pm) 8605 - 2005-10-31 added missing ContentType in ArticleAttachmentIndex() if 8606 fs lookup is used (Kernel/System/Ticket/ArticleStorage\*.pm) 8607 - 2005-10-31 improved sql quote with type (String, Integer and Number) 8608 to have a better security 8609 - 2005-10-30 removed not needed german default salutation and signature 8610 from scripts/database/initial\_insert.sql 8611 - 2005-10-30 improved oracle backend with max length of index and foreign 8612 key ident, fixed triger creation - removed not needed / if DBI is used. 8613 - 2005-10-25 improved bin/opm.pl to uninstall packages via 8614 -p package-verions of installed package 8615 - 2005-10-25 moved to default selected priority and state in 8616 first mask of phone and email mask 8617 - 2005-10-25 fixed lost of original .backup and .save files if 8618 packages are reinstalled 8619 - 2005-10-25 added html access keys for customer panel 8620 - 2005-10-24 moved oracle database param LongReadLen to 4\*1024\*1024 to 8621 store biger attachments 8622 - 2005-10-23 fixed small bug for WorkingTime calculation 8623 - 2005-10-22 fixed bug#[971](http://bugs.otrs.org/show_bug.cgi?id=971) - Invalid agents get LockTimeOut notification 8624 - 2005-10-21 fixed bug#[948](http://bugs.otrs.org/show_bug.cgi?id=948) - Invalid agents should not longer get follow-ups 8625 - 2005-10-21 fixed bug#[957](http://bugs.otrs.org/show_bug.cgi?id=957) - Got "no ArticleID" error when viewing queues 8626 - 2005-10-20 improved html of admin auto responses \<-\> queue relation 8627 - 2005-10-20 fixed unlock of closed bulk-action tickets 8628 - 2005-10-20 fixed calendar lookup in admin generic agent time 8629 selection 8630 - 2005-10-18 added sortfunction for hashes and array in admin interface 8631 -\> SysConfig 8632 - 2005-10-17 fixed bug#[792](http://bugs.otrs.org/show_bug.cgi?id=792) - GPG 1.4.1 is no handled correct 8633 - 2005-10-17 fixed missing db quoting in Kernel/System/Auth/DB.pm 8634 - 2005-10-15 small rework of Kernel/Language/de.pm with improved wording 8635 - 2005-10-15 fixed bug#[889](http://bugs.otrs.org/show_bug.cgi?id=889) - fixed QuoteSignle typo and added changed 8636 QuoteSingle for PostgreSQL 8637 - 2005-10-15 Added correct quoting in Filter.pm when deleting a 8638 PostMasterFilter rule 8639 - 2005-10-13 changed merge article type to note-external to be shown 8640 in the customer interface, other way the customer will get an no 8641 permission screen for this ticket 8642 - 2005-10-13 improved bin/PendingJobs.pl to send reminder notifications 8643 to queue subscriber if ticket is unlocked (not longer to the ticket 8644 owner). 8645 - 2005-10-13 improved html style of package view in admin interface 8646 - 2005-10-11 added missing SessionUseCookie config setting to SysConfig 8647 - 2005-10-10 fixed time (hour and minute) selection on 0x default selections 8648 in framework (00 selection if 0x was selected) 8649 - 2005-10-08 removed not longer needed uniq customer id search in 8650 agent interface 8651 - 2005-10-06 fixed input check of TimeVacationDays and 8652 TimeVacationDaysOneTime in admin interface (just integer values allowed) 8653 - 2005-10-05 fixed bug#[947](http://bugs.otrs.org/show_bug.cgi?id=947) - Admin -\> SelectBox: Insert, Delete, Update 8654 etc. possible 8655 - 2005-10-04 added MainObject as required for Kernel/Output/HTML/Generic.pm 8656 - 2005-10-01 fixed time (minute and hour) default selection if 01 minues 8657 or 01 hours are used 8658 8659# 2.0.3 2005-09-28 8660 - 2005-09-28 fixed typo in config option name for csv search output, 8661 so configable csv search output is now possible 8662 - 2005-09-28 improved speed of Kernel::System::AgentTicketMailbox 8663 (added page jumper) 8664 - 2005-09-28 fixed not deleting var/tmp/XXXXXX.tmp files 8665 - 2005-09-26 fixed not working cache in Kernel::System::User-\>UserGetData() 8666 - 2005-09-24 fixed small oracle database driver bugs 8667 - 2005-09-24 added initial user groups add (UserSyncLDAPGroups) after 8668 initial login 8669 - 2005-09-19 moved ldap user sync after login from Kernel/System/User.pm 8670 to Kernel/System/Auth/LDAP.pm (already an existing ldap module) 8671 - 2005-09-19 fixed ticket search create day and month selection 8672 (e. g. 009) if input fields (no pull downs) are used 8673 - 2005-09-19 removed js from change ticket customer 8674 - 2005-09-19 fixed bin/mkStats.pl - no attachments are sent 8675 - 2005-09-18 removed auto result in object link mask (search submit 8676 required first!) and improved html design 8677 - 2005-09-17 added DefaultTheme::HostBased config option for host 8678 name based theme selection 8679 - 2005-09-14 fixed move action module in 8680 Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl 8681 - 2005-09-13 fixed ticket search with IE if many options are selected 8682 - 2005-09-11 improved html style in customer panel 8683 - 2005-09-09 added Chinese translation, thanks to zuowei 8684 - 2005-09-07 added admin "su" (Switch To User) feature (it's disabled 8685 per default) 8686 - 2005-09-05 moved to german "Ihr OTRS Benachrichtigungs-Master" wording 8687 in default notifications 8688 - 2005-09-05 added missing default state and article type option to 8689 Kernel/Modules/AgentTicketClose.pm 8690 - 2005-09-04 changed max. session time from 9h to 10h 8691 - 2005-09-04 added missing config options in 8692 Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm 8693 for show count of customer ticket history 8694 - 2005-09-04 added missing Kernel::Modules::AgentLookup module registration 8695 - 2005-09-04 fixed ArticleGetContentPath() in Kernel/System/Ticket/Article.pm, 8696 removed "uninitialized value" warning if no content path is set in db' 8697 - 2005-09-04 fixed ArticleWriteAttachment() in 8698 Kernel/System/Ticket/ArticleStorageFS.pm, added ContentPath lookup 8699 - 2005-09-04 fixed SubGroup of Ticket::Frontend::CustomerInfo(Queue|Zoom| 8700 Compose), Frontend::Agent is the correct one 8701 - 2005-09-04 added possibe state selection in owner update screen 8702 - 2005-08-29 fixed bug#[905](http://bugs.otrs.org/show_bug.cgi?id=905) - fixed SuSE meta header info, try-restart 8703 arg, and some smaller fixes 8704 - 2005-08-26 added package manager deploy check in admin interface, if 8705 package is really deployed (compare files in filesystem and package) 8706 - 2005-08-26 added time accounting option to ticket move mask 8707 - 2005-08-26 replaced localtime(time) with Kernel::System::Time core 8708 module in several files 8709 - 2005-08-26 removed empty thai translation file 8710 - 2005-08-24 replaced scripts/restore.sh and scripts/backup.sh with improved 8711 scripts/backup.pl and scripts/restore.pl scripts 8712 - 2005-08-24 added SMIME and PGP environment check in admin 8713 interface 8714 - 2005-08-23 fixed bug#[891](http://bugs.otrs.org/show_bug.cgi?id=891) - typo in Login.dtl 8715 8716# 2.0.2 2005-08-22 8717 - 2005-08-19 fixed bug#[811](http://bugs.otrs.org/show_bug.cgi?id=811) - 404 Error for role link OTRS::Admin::Role 8718 \<-\> User 8719 - 2005-08-19 Added new config parameter to include a envelope from 8720 header in outgoing notifications for customer and agents: 8721```perl 8722 $Self->{"SendmailNotificationEnvelopeFrom"} = ''; 8723``` 8724 - 2005-08-19 fixed bug#[846](http://bugs.otrs.org/show_bug.cgi?id=846) - empty envelope from on notifications 8725 - 2005-08-19 fixed bug#[879](http://bugs.otrs.org/show_bug.cgi?id=879) - "Wide character in subroutine" - mails with 8726 attachments in utf-8 mode 8727 - 2005-08-19 fixed bug#[871](http://bugs.otrs.org/show_bug.cgi?id=871) - Erroneous Content-Length fields are sent 8728 when downloading attachments 8729 - 2005-08-19 fixed bug#[861](http://bugs.otrs.org/show_bug.cgi?id=861) - Problems in faq attachments and postgresql 8730 backend 8731 - 2005-08-19 updated nb\_NO translation again - thanks to Espen Stefansen! 8732 - 2005-08-18 enabled customer PGP and SMIME preferences if PGP or 8733 SMIME is enabeled 8734 - 2005-08-18 fixed broken download of public SMIME certs 8735 - 2005-08-18 fixed bug#[874](http://bugs.otrs.org/show_bug.cgi?id=874) - password plaintext in UserLastPw 8736 - 2005-08-17 fixed bug#[872](http://bugs.otrs.org/show_bug.cgi?id=872) - CustomerCalendarSmall not working, module 8737 not registered 8738 - 2005-08-16 fixed bug#[847](http://bugs.otrs.org/show_bug.cgi?id=847) - Broken download of public PGP keys via 8739 customer preferences pannel 8740 - 2005-08-16 fixed bug#[862](http://bugs.otrs.org/show_bug.cgi?id=862) - wrong sum for time acounting 8741 - 2005-08-12 fixed bug#[870](http://bugs.otrs.org/show_bug.cgi?id=870) - wrong parameter order in 8742 Kernel::System::Ticket::Article::SendCustomerNotification routine 8743 - 2005-08-12 removed default selections (UserSalutation) from CustomerUser 8744 config 8745 - 2005-08-12 updated nb\_NO translation - thanks to Espen Stefansen! 8746 - 2005-08-10 updated pt\_BR translation - thanks to Glau Messina! 8747 - 2005-08-09 added config option for defaul sortby and order in ticket 8748 search result in customer and agent interface 8749 - 2005-08-09 fixed bug#[822](http://bugs.otrs.org/show_bug.cgi?id=822) - Missing FAQID in TicketZoom for linked 8750 FAQ article 8751 - 2005-08-08 fixed bug#[815](http://bugs.otrs.org/show_bug.cgi?id=815) - strange line in history 8752 - 2005-08-08 added add/delete option in SysConfig for NavBar 8753 - 2005-08-07 fixed bug#[658](http://bugs.otrs.org/show_bug.cgi?id=658) - Typo in installer.pl 8754 - 2005-08-06 fixed bug#[836](http://bugs.otrs.org/show_bug.cgi?id=836) - GenericAgent (GUI based) seem to ignore 8755 priority - added some db quote 8756 - 2005-08-06 changed description text of Ticket::Frontend::PendingDiffTime 8757 config setting 8758 - 2005-08-06 fixed not shown linked objects in faq zoom and print view 8759 - 2005-08-06 removed not needed Kernel/Modules/FAQState.pm and not 8760 needed config setting 8761 - 2005-08-06 added warning message in customer panel on account create 8762 if invalid email address is given 8763 - 2005-08-05 fixed bug#[850](http://bugs.otrs.org/show_bug.cgi?id=850) - Can't locate object method "KeySearch" 8764 error" 8765 - 2005-08-05 fixed bug#[860](http://bugs.otrs.org/show_bug.cgi?id=860) - Error in AgentTicketForward.pm, missing 8766 title in the warning for the owner check 8767 - 2005-08-04 updated it translation - thanks to Giordano Bianchi! 8768 - 2005-08-04 changed default state of new faq articles to 'internal (agent)' 8769 - 2005-08-04 fixed bug#[877](http://bugs.otrs.org/show_bug.cgi?id=877) - Error when merging tickets - Can't call 8770 method "LockSet" on an undefined value at Kernel/System/Ticket.pm line 3720 8771 - 2005-08-04 added missing merge params to Kernel/Config/Files/Ticket.xml 8772 8773# 2.0.1 2005-08-01 8774 - 2005-07-31 fixed bug#[602](http://bugs.otrs.org/show_bug.cgi?id=602) - CustomerIDs and CustomerUserIDs are lowercased 8775 before being assigned to a ticket 8776 - 2005-07-31 fixed bug#[600](http://bugs.otrs.org/show_bug.cgi?id=600) - Wide character death in IPC.pl 8777 - 2005-07-31 fixed bug#[593](http://bugs.otrs.org/show_bug.cgi?id=593) - Need ID or Name in log file 8778 - 2005-07-31 fixed missing recover of .save files on uninstall of 8779 .opm packages 8780 - 2005-07-31 fixed DBUpdate-to-2.0.postgresql.sql - alter table 8781 time\_accounting - DECIMAL(10,2), fixed UPDATE ticket SET 8782 escalation\_start\_time 8783 - 2005-07-31 fixed bug#[566](http://bugs.otrs.org/show_bug.cgi?id=566) - Wide character in print, ArticleStorageFS.pm 8784 - 2005-07-29 fixed required time accounting option in js of phone 8785 and email ticket 8786 - 2005-07-29 fixed bug#[817](http://bugs.otrs.org/show_bug.cgi?id=817) - added missing freetime1, freetime2 in 8787 otrs-schema.postgresql.sql and scripts/DBUpdate-to-2.0.postgresql.sql 8788 - 2005-07-29 added hour and minutes in time selection in ticket search 8789 in admin, agent and customer interface - bug#[843](http://bugs.otrs.org/show_bug.cgi?id=817) 8790 - 2005-07-28 updated es tranlsation file by Jorge Becerra - Thanks! 8791 - 2005-07-28 updated translation files 8792 - 2005-07-28 fixed bug in ticket expand view 8793 - 2005-07-28 just framework options for web installer, removed 8794 ticket options 8795 - 2005-07-28 moved to global GetExpiredSessionIDs() for 8796 bin/DeleteSessionIDs.pl and Kernel/System/AuthSession.pm 8797 - 2005-07-24 added missing from realname on phone follow up in 8798 Kernel::Modules::AgentTicketPhone 8799 - 2005-07-24 improved scripts/tools/charset-convert.pl tool with 8800 get opt params and with file option 8801 - 2005-07-24 added block feature for system stats 8802 - 2005-07-24 added auto removed of expired sessions on CreateSessionID() 8803 - 2005-07-23 removed access of admin group to stats module (because 8804 of existing own stats group) 8805 - 2005-07-23 improved page title with ticket number of 8806 Kernel::Modules::AgentTicketPlain frontend module 8807 - 2005-07-23 moved ticket unlock after merge from frontend module to 8808 Kernel::System::Ticket (because it's a core function) 8809 - 2005-07-23 disabled PGP and SMIME in default setup (because if it's 8810 not configured there are many warnings in error log) 8811 8812# 2.0.0 beta6 2005-07-19 8813 - 2005-07-18 added ticket search option for ticket free time 8814 - 2005-07-18 fixed not shown calendar lookup icons 8815 - 2005-07-18 added date-check (JavaScript) 8816 - 2005-07-18 added number-check for TimeUnits (JavaScript) 8817 - 2005-07-17 improved speed of xml parsing - also speed of SysConfig 8818 - 2005-07-16 fixed module permission check bug in agent handle 8819 - 2005-07-15 fixed bug#[821](http://bugs.otrs.org/show_bug.cgi?id=821) - Admin SysConfig (Values cannot be activated) 8820 8821# 2.0.0 beta5 2005-07-14 8822 - 2005-07-14 removed not needed admin dtls from lite theme, because this 8823 standard is used as default 8824 - 2005-07-14 removed not needed customer dtls from lite theme, because this 8825 standard is used as default 8826 - 2005-07-13 web installer rewritten - moved to block feature 8827 - 2005-07-13 added check in bin/SetPermissions.sh if . files exists 8828 - 2005-07-09 splited big sub groups Frontend::Agent in smaller groups in 8829 Kernel/Config/Files/Ticket.xml 8830 - 2005-07-08 fixed bug with double session id bug after login 8831 - 2005-07-08 improved notify layer with error or notice icon 8832 - 2005-07-08 fixed bug in Kernel/System/Group.pm GroupMemberList() if GroupID 8833 is given (possible in AgentTicketOwner.pm if roles are used) 8834 - 2005-07-08 added postmaster follow up with X-OTRS-Header update function 8835 - 2005-07-08 fixed win32 binmode problem in Kernel/System/Web/UploadCache/FS.pm 8836 - 2005-07-08 fixed wrong named templates for customer ticket history 8837 in Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm 8838 - 2005-07-04 improved bin/otrs.addQueue with -s \<SYSTEMADDRESSID\> 8839 and -c \<COMMENT\> params. 8840 8841# 2.0.0 beta4 2005-07-03 8842 - 2005-07-03 added ticket free time feature - take care, you need to 8843 alter the ticket table: 8844 8845```mysql 8846 ALTER TABLE ticket ADD freetime1 DATETIME; 8847 ALTER TABLE ticket ADD freetime2 DATETIME; 8848``` 8849 8850new config options are: 8851 8852```perl 8853 $Self->{"TicketFreeTimeKey1"} = 'Termin1'; 8854 $Self->{"TicketFreeTimeDiff1"} = 0; 8855 $Self->{"TicketFreeTimeKey2"} = 'Termin2'; 8856 $Self->{"TicketFreeTimeDiff2"} = 0; 8857``` 8858 - 2005-07-03 fixed bug#[797](http://bugs.otrs.org/show_bug.cgi?id=797) - renamed AdminEmail to Admin Notification 8859 in admin interface. 8860 - 2005-07-03 rewritten faq customer and public area 8861 - 2005-07-03 fixed bug#[799](http://bugs.otrs.org/show_bug.cgi?id=799) - improved FAQ article for utf8 support 8862 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=3 8863 - 2005-07-03 added fixed/auto update for faq articles with no number 8864 - 2005-07-03 fixed bug#[800](http://bugs.otrs.org/show_bug.cgi?id=800) - FAQ insert overwrites response by default 8865 - 2005-07-03 removed CGI cpan module from dist because of incomapt. 8866 for mod\_perl 1.99 and mod\_perl 2.00 8867 - 2005-07-01 added datatype DECIMAL support for time\_accounting table 8868 (changed datatype of time\_unit in time\_accounting table) 8869 - 2005-06-29 fixed user language selection in customer panel 8870 - 2005-06-28 fixed default customer valid selection in admin interface 8871 - 2005-06-27 fixed XML::Parser::Lite backend with xml decode 8872 - 2005-06-27 updated to cpan CGI v3.10 8873 8874# 2.0.0 beta3 2005-06-21 8875 - 2005-06-13 fixed bug#[759](http://bugs.otrs.org/show_bug.cgi?id=759) - error when changing default dictionary 8876 - 2005-06-13 fixed bug#[773](http://bugs.otrs.org/show_bug.cgi?id=773) - NotificationAgentOnline needs TimeObject 8877 - 2005-06-12 fixed bug#[776](http://bugs.otrs.org/show_bug.cgi?id=776) - when adding a new user I got error message 8878 - 2005-06-11 added XML::Parser support for Kernel::System::XML 8879 - 2005-06-07 fixed bug#[771](http://bugs.otrs.org/show_bug.cgi?id=771) - Customer Web Interface - Attachment 8880 View Error' Kernel/Modules/CustomerTicketZoom.pm 8881 - 2005-06-06 added experimental db2 support - thanks to Friedmar Moch! 8882 - 2005-06-06 removed foreign key for queue\_id in pop3\_account, fixed 8883 indexes for article\_flag 8884 8885# 2.0.0 beta2 2005-05-16 8886 - 2005-05-16 fixed bug#[644](http://bugs.otrs.org/show_bug.cgi?id=644) - GenericAgent module calls should not keep 8887 the error msg secret :-), moved to Kernel::System::Main 8888 - 2005-05-16 fixed bug#[733](http://bugs.otrs.org/show_bug.cgi?id=733) - Postgres: TicketOverview doesn't work in April 8889 - 2005-05-14 fixed bug#[737](http://bugs.otrs.org/show_bug.cgi?id=737) - cannot add FAQ categories in 2.0 beta1 8890 - 2005-05-08 fr translation updated by Yann Richard - thanks! 8891 - 2005-05-08 fixed bug#[729](http://bugs.otrs.org/show_bug.cgi?id=729) - Problem removing example FAQ-entry from FAQ 8892 - 2005-05-08 fixed bug#[730](http://bugs.otrs.org/show_bug.cgi?id=730) - Problem with FAQ nav bar 8893 - 2005-05-08 fixed bug#[734](http://bugs.otrs.org/show_bug.cgi?id=734) - Timezone not reflected in DB Tables (ticket 8894 create time, etc.) 8895 - 2005-05-07 fixed language translation files 8896 - 2005-05-07 fixed bug#[647](http://bugs.otrs.org/show_bug.cgi?id=647) - Allow setting of default language for FAQs 8897 - 2005-05-07 fixed bug#[686](http://bugs.otrs.org/show_bug.cgi?id=686) - defect attachments on download with firefox 8898 - 2005-05-07 added html access keys for nav bar 8899``` 8900 general: 8901 h = home 8902 l = logout 8903 o = overview 8904 n = new 8905 s = search 8906 p = preferences 8907 a = admin interface 8908 t = ticket interface 8909 f = faq interface 8910 g = formular submit 8911 8912 ticket: 8913 o = queue view 8914 n = phone ticket 8915 e = email ticket 8916 k = locked ticket list 8917 m = new messages in locked ticket list 8918``` 8919 - 2005-05-07 fixed bug#[719](http://bugs.otrs.org/show_bug.cgi?id=719) - Timezone setting (US EDT -4) causes 8920 "Session Timeout" 8921 - 2005-05-04 removed html wrap from ticket text areas 8922 - 2005-05-04 added ticket event module layer 8923 - 2006-05-04 fixed priority default selection in priority screen 8924 8925# 2.0.0 beta1 2005-05-02 8926 - 2005-04-30 fixxed bug#[712](http://bugs.otrs.org/show_bug.cgi?id=712) - Reports ignore setting for http-type 8927 - 2005-04-22 added ticket merge feature 8928 - 2005-04-14 fixed From in article of AgentTicketPending and 8929 AgentTicketMove frontend module 8930 - 2005-04-10 added check to ticket core function Move(), send no 8931 ticket move info for closed tickets 8932 - 2005-04-08 updated CGI module to 3.07 8933 - 2005-02-17 Kernel/Config/Modules\*.pm not longer needed, moved 8934 to config filer 8935 - 2005-02-17 renamed \_all\_ ticket frontend modules and templates 8936 to AgentTicket\* (cleanup) 8937 - 2005-02-15 renamed \_all\_ ticket config options! and moved to 8938 own config files: 8939 - Kernel/Config/Files/Ticket.pm 8940 - Kernel/Config/Files/TicketPostMaster.pm 8941 --\>\> old ticket config setting will not longer work \<\<-- 8942 - 2005-02-11 imporved agent ticket search with created options 8943 (berated by user, created in queue) 8944 - 2004-12-04 moved PGP and SMIME stuff to Kernel/System/Email.pm 8945 to be more generic 8946 - 2004-11-27 added config option TicketHookDivider 8947 [Kernel/Config.pm] 8948 8949```perl 8950 # (the divider between TicketHook# and number) 8951 $Self->{TicketHookDivider} = ': '; 8952# $Self->{TicketHookDivider} = ''; 8953``` 8954 - 2004-11-24 renamed from bin/SendStats.pl to bin/mkStats.pl and added 8955 fs output e. g. 8956 8957```bash 8958 shell\> bin/mkStats.pl -m NewTickets -p 'Month=1&Year=2003' -r me@host.com -b text 8959 NOTICE: Email sent to 'me@host.com' 8960 shell\> bin/mkStats.pl -m NewTickets -p 'Month=1&Year=2003' -o /data/dir 8961 NOTICE: Writing file /data/dir/NewTickets_2004-11-24_14-38.csv 8962 shell\> 8963``` 8964 - 2004-11-24 added postmaster filter to 8965 - 2004-11-16 a xml 2 sql processor which is using Kernel/System/DB.pm 8966 and Kernel/System/DB/\*.pm' bin/xml2sql.pl to generate database based 8967 sql syntax 8968 - 2004-11-16 moved database settings from Kernel/System/DB.pm to 8969 Kernel/System/DB/\*.pm (mysql|postgresql|maxdb|oracle|db2) 8970 - 2004-11-16 added fast cgi (fcgi) handle to (bin/fcgi-bin/\*.pl) 8971 - 2004-11-16 splited cgi-handle to handle (bin/cgi-bin/\*.pl) and 8972 modules (Kernel/System/Web/Interface\*.pm) 8973 - 2004-11-16 renamed Kernel/System/WebUploadCache.pm to 8974 Kernel/System/Web/UploadCache.pm 8975 - 2004-11-16 renamed Kernel/System/WebRequest.pm to 8976 Kernel/System/Web/Request.pm 8977 - 2004-11-07 added LOWER() in sql like queries to search, now searches 8978 are case insensitive in postgresql and maxdb 8979 - 2004-11-04 added new feature so show ticket history reverse 8980 [Kernel/Config.pm] 8981 8982```perl 8983 # Agent::HistoryOrder 8984 # (show history order reverse) [normal|reverse] 8985 $Self->{'Agent::HistoryOrder'} = 'normal'; 8986# $Self->{'Agent::HistoryOrder'} = 'reverse'; 8987``` 8988 - 2004-11-04 added "show no escalation" group feature 8989 [Kernel/Config.pm] 8990 8991```perl 8992 # AgentNoEscalationGroup 8993 # (don't show escalated tickets in frontend for agents who are writable 8994 # in this group) 8995 $Self->{AgentNoEscalationGroup} = 'some_group'; 8996``` 8997 - 2004-11-04 renamed session to sessions table (oracle compat.) 8998 - 2004-11-04 updated to CGI 3.05 8999 - 2004-11-04 switched to session db module as default because 9000 of compat. of operating systems 9001 - 2004-11-04 added new dtl tag $LQData{} to quote html links 9002 - 2004-11-02 added ticket free text feature to agent compose 9003 - 2004-11-02 added ticket free text feature to agent close 9004 - 2004-11-01 added auto generated table-sql scripts for mysql, postgresql, 9005 sapdb and oracle based on scripts/database/otrs-schema.xml 9006 - 2004-10-31 added database foreign-keys 9007 - 2004-10-08 fixed 544 - Email address check with query timeout causes 9008 Premature end of script headers 9009 - 2004-10-06 reworked all agent and customer notifications in database 9010 (use scripts/DBUpdate-to-2.0.\*.sql) 9011 - 2004-10-06 added new config options for email address check 9012```perl 9013 # CheckEmailValidAddress 9014 # (regexp of valid email addresses) 9015 $Self->{CheckEmailValidAddress} = '^(root@localhost|admin@localhost)$'; 9016 9017 # CheckEmailInvalidAddress 9018 # (regexp of invalid email addresses) 9019 $Self->{CheckEmailInvalidAddress} = '@(anywhere|demo|example|foo)\.(..|...)$'; 9020``` 9021 - 2004-10-01 added global working time configuration for escalation 9022 and unlock calculation: 9023 [Kernel/Config.pm] 9024```perl 9025 # TimeWorkingHours 9026 # (counted hours for working time used) 9027 $Self->{TimeWorkingHours} = { 9028 Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], 9029 Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], 9030 Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], 9031 Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], 9032 Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], 9033 Sat => [ ], 9034 Sun => [ ], 9035 }; 9036 # TimeVacationDays 9037 # adde new days with: 9038 # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';" 9039 $Self->{TimeVacationDays} = { 9040 1 => { 9041 01 => 'New Year's Eve!', 9042 }, 9043 5 => { 9044 1 => '1 St. May', 9045 }, 9046 12 => { 9047 24 => 'Christmas', 9048 25 => 'First Christmas Day', 9049 26 => 'Second Christmas Day', 9050 31 => 'Silvester', 9051 }, 9052 }; 9053 # TimeVacationDaysOneTime 9054 # adde new own days with: 9055 # "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';" 9056 $Self->{TimeVacationDaysOneTime} = { 9057 2004 => { 9058 6 => { 9059 07 => 'Some Day', 9060 }, 9061 12 => { 9062 24 => 'Some A Day', 9063 31 => 'Some B Day', 9064 }, 9065 }, 9066 }; 9067``` 9068 - 2004-10-01 improved ticket escalation, added new ticket table col. 9069 use scripts/DBUpdate-to-2.0.\*.sql 9070 - 2004-09-29 fixed bug#[310](http://bugs.otrs.org/show_bug.cgi?id=310) - System-ID "09" is not working 9071 - 2004-09-27 replaced dtl env LastScreenQueue with LastScreenOverview 9072 and LastScreen with LastScreenView. 9073 - 2004-09-16 added frontend module registry, so no frontend module 9074 will be longer accessable till the module is registry. For example 9075 a registered frontend module with navigation icon in Agent nav bar 9076 (navigation bar will be build automatically, based on permissions): 9077 [Kernel/Config.pm] 9078```perl 9079 $Self->{'Frontend::Module'}->{'AgentPhone'} = { 9080 Group => ['users', 'admin'], 9081 Description => 'Create new Phone Ticket', 9082 NavBar => [{ 9083 Description => 'Create new Phone Ticket', 9084 Name => 'Phone-Ticket', 9085 Image => 'new.png', 9086 Link => 'Action=AgentPhone', 9087 NavBar => 'Agent', 9088 Prio => 20, 9089 }, 9090 ], 9091 }; 9092``` 9093 - 2004-09-16 added Kernel::System::PID to start bin/PostMaster.pl just 9094 once (new table, process\_id is needed) 9095 - 2004-09-15 added date check on set pending time, don't set pending 9096 time to past! 9097 - 2004-09-11 added support of object link 9098 - 2004-09-10 changed the agent notification to all subscriped agents 9099 if there is an follow up from the customer and the ticket is unlocked. 9100 This is different to OTRS \<= 1.3. So if you don't want this, you can 9101 use the following config option to disable this (link in OTRS 1.3) 9102 [Kernel/Config.pm] 9103 9104```perl 9105 $Self->{PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner} = 1; 9106``` 9107 - 2004-09-10 added Kernel::System::SearchProfile to manage object 9108 search profiles 9109 - 2004-09-09 added role/profile feature 9110 - 2004-09-09 added ticket title support 9111 9112# 1.3.3 2005-10-20 9113 - 2005-10-20 moved to default download type as attachment (not inline) 9114 for a better security default setting 9115 - 2005-10-17 added security bugfix for missing SQL quote 9116 - 2005-07-08 fixed win32 binmode problem in Kernel/System/WebUploadCache.pm 9117 - 2005-07-01 fixed missing date in TicketForward.dtl 9118 - 2005-07-01 fixed bug#[808](http://bugs.otrs.org/show_bug.cgi?id=808) - Stats: StopMonth in Ticket.pm 9119 - 2005-07-01 fixed bug#[810](http://bugs.otrs.org/show_bug.cgi?id=810) - single quote in comment field generates errors 9120 - 2005-02-15 updated to cpan MIME::Tools 5.417 9121 - 2005-02-10 fixed generic agent - was not able to set new owner 9122 - 2005-01-19 fixed bug#[666](http://bugs.otrs.org/show_bug.cgi?id=666) - INSERTs into 'ticket\_history' fail sometimes 9123 - 2005-01-07 fixed bug#[659](http://bugs.otrs.org/show_bug.cgi?id=659) - Escalation Notification Sent to Wrong Users 9124 - 2004-11-26 fixed remove of ticket link if just one exists 9125 - 2004-11-24 fixed new owner list in Kernel/Modules/AgentMove.pm 9126 (show just user with rw permission to selected queue) 9127 - 2004-11-07 fixed utf8-problem with postgres and non utf-8 emails in 9128 article\_plain 9129 - 2004-11-05 updated Kernel/Language/hu.pm Thanks to Czak� Kriszti�n! 9130 - 2004-11-04 fixed loop if now theme directory is found 9131 - 2004-11-04 fixed upper queue rename with () or + chars 9132 - 2004-11-04 fixed bug#[604](http://bugs.otrs.org/show_bug.cgi?id=604) - Typo in AgentStatusView.pm 9133 - 2004-10-29 spell check rewritten 9134 - 2004-10-26 added unlock option to bulk feature 9135 - 2004-10-18 fixed bug#[551](http://bugs.otrs.org/show_bug.cgi?id=551) - FAQ on Email new only takes over the 9136 subject and not the text 9137 9138# 1.3.2 2004-10-15 9139 - 2004-10-14 fixed bug#[570](http://bugs.otrs.org/show_bug.cgi?id=570) - Stat generation script fails under postgres 9140 - 2004-10-14 fixed bug#[573](http://bugs.otrs.org/show_bug.cgi?id=573) - Clicked link to check ticket status and here's 9141 what I got 9142 - 2004-10-12 replaced COUNTER with DATA in Kernel/System/Ticket/Number/\*.pm 9143 (because of win32 systems and use strict mode) 9144 - 2004-10-12 fixed agent can be customer modus 9145 - 2004-10-10 fixed wrong lable attachments in db backend 9146 - 2004-10-07 fixed bug#[562](http://bugs.otrs.org/show_bug.cgi?id=562) Content-Transfer-Encoding: 7bit and german umlaut 9147 - 2004-10-07 fixed bug#[565](http://bugs.otrs.org/show_bug.cgi?id=565) HighlightColor\* in AgentMailbox 9148 - 2004-10-06 fixed link quote of https links 9149 - 2004-10-06 added application log error message if bin/PostMaster.pl fails 9150 - 2004-10-01 fixed bug#[547](http://bugs.otrs.org/show_bug.cgi?id=547) - uninitialized value in string eq at 9151 Kernel/System/Ticket/Article.pm line 1387 9152 - 2004-09-29 fixed english "New ticket notification!", replaced 9153 OTRS\_CURRENT\_USERFIRSTNAME with OTRS\_USERFIRSTNAME 9154 - 2004-09-29 removed not existing jp language translation 9155 - 2004-09-29 fixed bug#[554](http://bugs.otrs.org/show_bug.cgi?id=554) - "Thursday" twice in AdminGenericAgent.pm 9156 - 2004-09-27 fixed bug#[548](http://bugs.otrs.org/show_bug.cgi?id=548) - german spelling mistakes in agent 9157 notifications 9158 - 2004-09-23 fixed ticket free text selection in Kernel/Modules/CustomerMessag.pm 9159 - 2004-09-23 fixed not sended agent notification after created Email-Ticket 9160 - 2004-09-23 fixed ticket zoom in customer panel if no customer article 9161 exists 9162 9163# 1.3.1 2004-09-20 9164 - 2004-09-16 fixed bug#[513](http://bugs.otrs.org/show_bug.cgi?id=513) - distinct customers must have distinct email 9165 - 2004-09-16 fixed bug#[519](http://bugs.otrs.org/show_bug.cgi?id=519) - PostMaster.pl bounces mail if database 9166 is down 9167 - 2004-09-16 fixed bug#[521](http://bugs.otrs.org/show_bug.cgi?id=521) - buggy utf8 content transfer encoding 9168 - 2004-09-11 fixed bug if somebody clicks on customer management 9169 - 2004-09-09 added address book and spell checker to agent forward 9170 - 2004-09-08 updated spanish translation - Thanks to Jorge Becerra! 9171 - 2004-09-08 fixed bug#[500](http://bugs.otrs.org/show_bug.cgi?id=500) - js error 9172 9173# 1.3.0 beta4 2004-09-08 9174 - 2004-09-08 fixed bug#[514](http://bugs.otrs.org/show_bug.cgi?id=514) - Use of uninitialized value in addition (+) at 9175 bin/DeleteSessionIDs.pl line 93. 9176 - 2004-09-08 fixed bug#[517](http://bugs.otrs.org/show_bug.cgi?id=517) - fixed bug 517 - DBUpdate-to-1.3 scripts 9177 don't correctly rename system\_queue\_id 9178 - 2004-09-08 fixed bug#[516](http://bugs.otrs.org/show_bug.cgi?id=516) - initial\_insert.sql violates ticket\_history 9179 "NOT NULL" contraints 9180 - 2004-09-05 fixed bug#[380](http://bugs.otrs.org/show_bug.cgi?id=380) - Does not allow change of customer login 9181 - 2004-09-04 fixed bug#[502](http://bugs.otrs.org/show_bug.cgi?id=502) - Email bouncing does not work 9182 - 2004-09-04 fixed bug#[503](http://bugs.otrs.org/show_bug.cgi?id=503) - Move Ticket into queue not possible 9183 - 2004-09-04 fixed bug#[504](http://bugs.otrs.org/show_bug.cgi?id=504) - $Text{"0"} in DTLs does not produce any output 9184 - 2004-09-04 added delete option for pop3 accounts in admin interface 9185 - 2004-09-04 improved generic agent web interface 9186 - 2004-08-30 fixed '' selection on ticket free text search 9187 - 2004-08-30 support of sub dtl blocks 9188 - 2004-08-28 fixed call customer via phone (set state was ignored) 9189 - 2004-08-26 fixed multi customer id support and added docu 9190 9191# 1.3.0 beta3 2004-08-25 9192 - 2004-08-25 fixed german translation (replaced wrong words) 9193 - 2004-08-24 fixed time schedule for generic agent 9194 9195# 1.3.0 beta2 2004-08-24 9196 - 2004-08-24 fixed ticket\_history table update script 9197 9198# 1.3.0 beta1 2004-08-18 9199 - 2004-08-11 added feature to send fulltext reqests to a 9200 mirror database 9201 [Kernel/Config.pm] 9202 9203```perl 9204 # AgentUtil::DB::* 9205 # (if you want to use a mirror database for agent ticket fulltext search) 9206 $Self->{'AgentUtil::DB::DSN'} = "DBI:mysql:database=mirrordb;host=mirrordbhost"; 9207 $Self->{'AgentUtil::DB::User'} = "some_user"; 9208 $Self->{'AgentUtil::DB::Password'} = "some_password"; 9209``` 9210 - 2004-08-10 added Radius auth modules for agent and customer 9211 interface 9212 - 2004-08-10 improved Kernel::System::CustomerAuth::DB to use 9213 an external database 9214 - 2004-08-10 added email 1:1 download option in AgentPlain 9215 - 2004-08-08 added owner\_id, priority\_id and state\_id to 9216 ticket\_history table. 9217 - 2004-08-04 moved customer notifications from Kernel/Config.pm to 9218 database and added multi language support 9219 - 2004-08-02 fixed bug#[466](http://bugs.otrs.org/show_bug.cgi?id=466) - Error in managing very long Message-IDs 9220 - 2004-08-01 improved Kernel::System::Log::SysLog with log charset 9221 config option in case syslog can't work with utf-8 9222 - 2004-08-01 improved Kernel::System::Email backends 9223 - 2004-08-01 fixed bug#[429](http://bugs.otrs.org/show_bug.cgi?id=429) - Attachment file names with spaces do 9224 not save properly 9225 - 2004-08-01 fixed bug#[450](http://bugs.otrs.org/show_bug.cgi?id=450) - Spelling mistake in default FAQ entry 9226 - 2004-08-01 fixed bug#[460](http://bugs.otrs.org/show_bug.cgi?id=460) - Patch to add params hash to LDAP bind 9227 in Kernel/System/User.pm. 9228 - 2004-07-30 added references, in-reply-to follow up check 9229 [Kernel/Config.pm] 9230 9231```perl 9232 # PostmasterFollowUpSearchInReferences 9233 # (If no ticket number in subject, otrs also looks in In-Reply-To 9234 # and References for follow up checks) 9235 $Self->{PostmasterFollowUpSearchInReferences} = 0; 9236``` 9237 - 2004-07-17 fixed generic agent Schedule web interface 9238 - 2004-07-16 added multi attachment support for attachments 9239 - 2004-06-28 improved Kernel/Modules/AdminSelectBox.pm module 9240 - 2004-06-27 added Block() feature to dtl files (removed a lot 9241 of no longer needed templates) 9242 - 2004-06-27 improved web handle (bin/cgi-bin/index.pl and 9243 bin/cgi-bin/customer.pl) to show module syntax errors. 9244 - 2004-06-22 improved postmaster filter to use matched value as [\*\*\*] 9245 in "Set =\>" option. 9246 - 2004-06-22 added support for crypted database passwords (use 9247 bin/CryptPassword.pl to crypt passwords). 9248 - 2004-06-10 added generic agent web interface 9249 - 2004-06-03 improved language translation with custom translation 9250 files: 9251 Kernel/Language/$Locale.pm (default) 9252 Kernel/Language/$Locale\_$Action.pm (translation for otrs modules like 9253 file manager, calendar, ...) 9254 Kernel/Language/$Locale\_Custom.pm (own changes,updates) 9255 - 2004-05-18 added html application output filter option, e. g. to 9256 filter java script of the application or to manipulate the html 9257 output of the application. 9258 (see also Kernel/Config/Defaults.pm -\> Frontend::Output::PostFilter) 9259 - 2004-05-04 added ticket history log on ticket link update and 9260 notification info if link ticket number doesn't exists. 9261 - 2004-05-03 added PreApplicationModule examples to Kernel/Config.pm 9262 - 2004-04-30 added multi customer id support to Kernel/System/CustomerUser.pm, 9263 Kernel/System/CustomerUser/DB.pm and Kernel/System/CustomerUser/LDAP.pm. 9264 So one customer can have more than one customer id. 9265 - 2004-04-22 added notification module for customer panel 9266 (customer.pl) like for existing agent (index.pl) 9267 - 2004-04-20 added PreApplicationModule (index.pl) and 9268 CustomerPanelPreApplicationModule (customer.pl) This interface 9269 use useful to check some user options or to redirect not accept 9270 new application news. 9271 - 2004-04-19 added MaxSessionIdleTime for session managment 9272 to check/delete idle sessions 9273 - 2004-04-15 added file size info to article attachments 9274 (DBUpdate-to-1.3.\*.sql is required!). 9275 - 2004-04-14 ticket history rewritten and added i18n feature 9276 - 2004-04-14 reworked/renamed Kernel::System::Ticket::Article 9277 and sub module functions and added added pod docu, see 9278 http://dev.otrs.org/ 9279 Note: Kernel::System::Ticket are not longer compat. to OTRS 1.2 9280 or lower! 9281 - 2004-04-07 added config option SessionUseCookieAfterBrowserClose 9282 for session config stuff to keep cookies in browser (after closing 9283 the browser) till expiration of session (default is 0). 9284 - 2004-04-06 added missing priority options in TicketSeatch() 9285 of Kernel::System::Ticket. 9286 - 2004-04-05 reworked/renamed Kernel::System::Ticket functions and 9287 added added pod docu, see http://dev.otrs.org/ 9288 - 2004-04-04 added auto convert of html only emails to text/plain, 9289 text/html will be attached as attachment (Kernel/System/EmailParser.pm) 9290 - 2004-04-01 fixed some html quote bugs 9291 - 2004-03-30 added ability to reverse the Queue sorting (added 9292 AgentQueueSort setting) 9293 - 2004-03-12 added customer panel MyTickets and CompanyTickets 9294 feature. 9295 - 2004-03-11 added mulit serach options to customer serach e. g. 9296 "name+phone" in customer search 9297 - 2004-03-11 added customer search prefix (default '') and suffix 9298 (default '\*') to CustomerUser as config options. 9299 - 2004-03-11 added \<OTRS\_CUSTOMER\_\*\> tags for salutatuion, signateure 9300 and std. responses 9301 - 2004-03-08 added TimeZone feature - e. g. config option 9302 "$Self-\>{TimeZone} = +5;" in Kernel/Config.pm 9303 - 2004-03-05 added Include function to dtl tags - Thanks to Bozhin Zafirov! 9304 - moved to central css dtl file (Kernel/Output/HTML/\*/css.dtl and 9305 Kernel/Output/HTML/\*/customer-css.dtl) 9306 - 2004-02-29 improved database handling of large objects (use DBI 9307 bind values now / saves memory) 9308 - 2004-02-27 replaced "CustomQueue" with "My Queues" in agent frontend 9309 - 2004-02-27 fixed possible owner selection in AgentPhone/AgentEmail 9310 - 2004-02-23 improved FreeText feature look if just one key is 9311 defined. 9312 - 2004-02-23 improved otrs LDAP modules with AlwaysFilter and 9313 Charset options (see online documentation) 9314 - 2004-02-23 updated to CGI 3.04 9315 9316# 1.2.4 2004-07-07 9317 - 2004-06-29 fixed bug#[456](http://bugs.otrs.org/show_bug.cgi?id=456) not existing queue\_auto\_response 9318 references in scripts/database/initial\_insert.sql 9319 - 2004-06-11 added Hungarian translation. Thanks to G�ncs G�bor! 9320 - 2004-04-10 fixed not shown "this message is written in an 9321 other charset as your own" link in agent zoom 9322 - 2004-04-08 fixed performance problem in Kernel::Language 9323 module (get ~5% more performance of the webinterface) 9324 - 2004-04-06 added missing priority options in SearchTicket() 9325 of Kernel::System::Ticket. 9326 9327# 1.2.3 2004-04-02 9328 - 2004-03-29 fixed some html quote bugs 9329 - 2004-03-28 fixed bug#[365](http://bugs.otrs.org/show_bug.cgi?id=365) - null attachment kills pop import script 9330 - 2005-03-25 updated pl language translation, Thanks to Tomasz Melissa! 9331 - 2004-03-25 fixed quote bug in AgentPhoneView, AgentEmail and 9332 AgentCompose. 9333 - 2004-03-08 fixed bug#[341](http://bugs.otrs.org/show_bug.cgi?id=341) Wrong results searching for time ranges 9334 http://bugs.otrs.org/show_bug.cgi?id=341 9335 - 2004-02-29 fixed language quoting in customer login screen 9336 - 2004-02-27 fixed missing "internal (agent)" agent search faq 9337 - 2004-02-27 fixed possible owner selection in AgentPhone/AgentEmaill 9338 9339# 1.2.2 2004-02-23 9340 - 2004-02-17 changed screen after moved ticket (like OTRS 1.1) 9341 - 2004-02-17 added null option to search options 9342 http://bugs.otrs.org/show_bug.cgi?id=321 9343 - 2004-02-17 fixed double quote bug in GetIdOfArticle()/CreateArticle() 9344 http://bugs.otrs.org/show_bug.cgi?id=319 9345 - 2004-02-17 fixed bug#[317](http://bugs.otrs.org/show_bug.cgi?id=317) - Return Path set to invalid email 9346 http://bugs.otrs.org/show_bug.cgi?id=317 9347 9348# 1.2.1 2004-02-14 9349 - 2004-02-14 fixed escalation bug#[290](http://bugs.otrs.org/show_bug.cgi?id=290) - 9350 http://bugs.otrs.org/show_bug.cgi?id=290 9351 - 2004-02-14 updated spanish translation. Thanks to Jorge Becerra! 9352 - 2004-02-14 updated czech translation. Thanks to Petr Ocasek 9353 (BENETA.cz, s.r.o.)! 9354 - 2004-02-14 added Norwegian language translation (bokm�l) 9355 Thanks to Arne Georg Gleditsch! 9356 - 2004-02-12 fixed security bugs ins SQL quote() 9357 - 2004-02-12 fixed bin/PendingJobs.pl bug (Need User) 9358 - 2004-02-10 fixed CustomerUserAdd, added Source default map if 9359 no Source name is given 9360 - 2004-02-10 fixed missing translation in agent and customer 9361 preferences option selections. 9362 9363# 1.2.0 beta3 2004-02-09 9364 - 2004-02-09 fixed bug#[249](http://bugs.otrs.org/show_bug.cgi?id=249) Editing system email addresses with 9365 quotations in name field - http://bugs.otrs.org/show_bug.cgi?id=249 9366 - 2004-02-09 added contact customer (create ticket) feature 9367 - 2004-02-08 added multi customer map/source support 9368 - 2004-02-08 added GenericAgent module support 9369 - 2004-02-05 fixed bug in X-OTRS-Queue option if bin/PostMasterPOP3.pl 9370 is used. 9371 - 2004-02-04 fixed bug in customer interface (empty To selection) 9372 - 2004-02-03 fixed typo in template (wrong $Data{} for Field6) 9373 Kernel/Output/HTML/Standard/FAQArticleForm.dtl 9374 9375# 1.2.0 beta2 2004-02-02 9376 - 2004-02-02 replaced column "comment" to "comments" of each table to 9377 be oracle compat. 9378 - 2004-02-02 added ticket link feature 9379 - 2004-02-01 fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl 9380 - 2004-01-27 added Bcc field for agent address book and agent compose 9381 - 2004-01-24 fixed bug#[280](http://bugs.otrs.org/show_bug.cgi?id=280) - group\_customer\_user table 9382 (http://bugs.otrs.org/show_bug.cgi?id=280) 9383 - 2004-01-23 fixed bug#[219](http://bugs.otrs.org/show_bug.cgi?id=219) - GenericAgent and adding notes 9384 (http://bugs.otrs.org/show_bug.cgi?id=219) 9385 - 2004-01-23 fixed bug#[215](http://bugs.otrs.org/show_bug.cgi?id=215) - Bug in search URL - wrong link to next page 9386 (http://bugs.otrs.org/show_bug.cgi?id=215) 9387 - 2004-01-23 fixed bug#[213](http://bugs.otrs.org/show_bug.cgi?id=213) - Does not update replies with the correct name 9388 (http://bugs.otrs.org/show_bug.cgi?id=213) 9389 - 2004-01-23 fixed bug#[192](http://bugs.otrs.org/show_bug.cgi?id=192) - rename queue with Sub-queue 9390 (http://bugs.otrs.org/show_bug.cgi?id=192) 9391 - 2004-01-23 fixed customer-user \<-\> group problem added the following 9392 to Kernel/Config.pm 9393 9394```perl 9395 # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) 9396 # (if this is 1, the you need to set the group \<-\> customer user 9397 # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup 9398 # otherway, each user is ro/rw in each group!) 9399 $Self->{CustomerGroupSupport} = 0; 9400 9401 # CustomerGroupAlwaysGroups 9402 # (if CustomerGroupSupport is true and you don't want to manage 9403 # each customer user for this groups, then put the groups 9404 # for all customer user in there) 9405 $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; 9406``` 9407 - 2004-01-23 changed Kernel::System::Ticket-\>SearchTicket() to 9408 return false if on param (e. g. Queue or State) doesn't exist 9409 (problem was, that if a queue name dosn't exist, then the 9410 GenericAgent gets tickets from all queues!). 9411 9412# 1.2.0 beta1 2004-01-22 9413 - 2004-01-22 internationalization of agent notification messages 9414 configurable over admin interface (attention, agent notificatins 9415 are not be longer stored as article, now just a history entry will 9416 be created, old articles will be removed/delete by update script!) 9417 - 2004-01-19 improve ticket search with date/time options 9418 - 2004-01-14 added X-OTRS-SenderType and X-OTRS-ArticleType to 9419 possible email headers (see doc/X-OTRS-Headers.txt). 9420 - 2004-01-14 Updated Mail::Tools from 1.51 to 1.60. 9421 - 2004-01-12 added config option to send no pending notification in 9422 defined hours (SendNoPendingNotificationTime). 9423 - 2004-01-10 improved TicketStorageModule, now it's possible to 9424 switch from one to the other backend on the fly. 9425 - 2004-01-09 improved GenericAgent.pl to work also with more ticket 9426 properties see also for all options: 9427 http://doc.otrs.org/cvs/en/html/generic-agent-example.html 9428 - 2004-01-09 removed charset selection from perferences (agent and 9429 customer interface). Take the charset form translation file. 9430 - 2004-01-09 added utf-8 support for mail frontend (min. Perl 5.8.0 9431 required) 9432 - 2004-01-08 added address book feature on compose answer 9433 screen. 9434 - 2004-01-07 added OTRS\_CUSTOMER\_DATA\_\* tags for info of 9435 existing customer in CustomerMap in Kernel/Config.pm in 9436 Agent notification config options. 9437 - 2003-12-23 added lock/unlock option to phone view / create 9438 ticket. 9439 - 2003-12-15 changed recipients of customer notifications 9440 (change queue, update owner, update state, ...) to current 9441 customer user, based on customer user source. 9442 - 2003-12-15 added customer user cc by creating a new ticket 9443 with different sender email addresses. 9444 - 2003-12-11 added more ticket free text options for tickets 9445 now we have 8 (not only 2) - improved also GenericAgent and 9446 Web-Frontend! 9447 - 2003-12-07 added SUSE 9.0 support and added RPM spec file 9448 for SUSE 9.0. 9449 - 2003-12-07 moved Kernel/Output/HTML/Agent|Admin|Customer.pm 9450 stuff to Kernel/Modules/\*.pm modules. 9451 - 2003-12-07 removed config option CustomerViewableTickets and 9452 added customer preferences option (15|20|25|30). 9453 - 2003-12-07 removed config option ViewableTickets and added 9454 agent preferences option (5|10|15|20|25). 9455 - 2003-12-03 added QueueListType config option [tree|list] to 9456 show the QueueSelection in a tree (default) or just in a list 9457 9458``` 9459 Example: Tree: List: 9460 QueueA QueueA 9461 Queue1 QueueA::Queue1 9462 Queue2 QueueA::Queue2 9463 Queue3 QueueA::Queue3 9464 QueueB QueueB 9465 Queue1 QueueB::Queue1 9466 Queue2 QueueB::Queue2 9467``` 9468 - 2003-12-02 added remove of session cookie after closing the 9469 browser in agent interface 9470 - 2003-11-27 added modules for agent notifications 9471 Kernel/Output/HTML/NotificationCharsetCheck.pm 9472 Kernel/Output/HTML/NotificationUIDCheck.pm 9473 are default modules to configure over Kernel/Config.pm 9474 9475```perl 9476 $Self->{'Frontend::NotifyModule'}->{'1-CharsetCheck'} = { 9477 Module => 'Kernel::Output::HTML::NotificationCharsetCheck', 9478 }; 9479 $Self->{'Frontend::NotifyModule'}->{'2-UID-Check'} = { 9480 Module => 'Kernel::Output::HTML::NotificationUIDCheck', 9481 }; 9482``` 9483So it's also possible to create your own agent notifications 9484 like motd or escalation infos. 9485 - 2003-11-26 added group \<-\> customer user support - so it's 9486 possible that you can define the customer queues for new tickets 9487 - 2003-11-26 added modules for ticket permission checks 9488 Kernel/System/Ticket/Permission/OwnerCheck.pm 9489 Kernel/System/Ticket/Permission/GroupCheck.pm 9490 Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm 9491 Kernel/System/Ticket/CustomerPermission/GroupCheck.pm 9492 So it's possible to write own perission check modules! 9493 Example: Don't allow agents to change the priority if the state 9494 of the ticket is 'open' and in a specific queue. 9495 Example of Kernel/Config.pm: 9496 9497```perl 9498 # Module Name: 1-OwnerCheck 9499 # (if the current owner is already the user, grant access) 9500 $Self->{'Ticket::Permission'}->{'1-OwnerCheck'} = { 9501 Module => 'Kernel::System::Ticket::Permission::OwnerCheck', 9502 Required => 0, 9503 }; 9504 # Module Name: 2-GroupCheck 9505 # (if the user is in this group with type ro|rw|..., grant access) 9506 $Self->{'Ticket::Permission'}->{'2-GroupCheck'} = { 9507 Module => 'Kernel::System::Ticket::Permission::GroupCheck', 9508 Required => 0, 9509 }; 9510``` 9511 - 2003-11-19 improved group sub system, added create, move\_into, owner 9512 and priority permissions to groups (DBUpdate-to-1.2.\*.sql is required!). 9513 - 2003-11-05 added agent preferences option "Screen after new phone 9514 ticket". So you can select the next screen after creating a new 9515 phone ticket. 9516 - 2003-11-02 improved GenericAgent.pl to work also with ticket 9517 priorities (search and change). 9518 Example for Kernel/Config/GenericAgent.pm: 9519 9520```perl 9521 # --- 9522 # [name of job] -\> move all tickets from abc to experts and change priority 9523 # --- 9524 'move all abc priority "3 normal" tickets to experts and change priority'=\> { 9525 # get all tickets with these properties 9526 Queue => 'abc', 9527 Priorities => ['3 normal'], 9528 # new ticket properties 9529 New => { 9530 Queue => 'experts', 9531 Priority => '4 high', 9532 }, 9533 }, 9534``` 9535 - 2003-11-02 added delete option to Admin-\>StdAttachment menu 9536 - 2003-11-01 added PostMaster(POP3).pl filter options like procmail. 9537 Example for Kernel/Config.pm: 9538 9539```perl 9540 # Job Name: 1-Match 9541 # (block/ignore all spam email with From: noreply@) 9542 $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { 9543 Module => 'Kernel::System::PostMaster::Filter::Match', 9544 Match => { 9545 From => 'noreply@', 9546 }, 9547 Set => { 9548 'X-OTRS-Ignore' => 'yes', 9549 }, 9550 }; 9551``` 9552Available modules are Kernel::System::PostMaster::Filter::Match 9553 and Kernel::System::PostMaster::Filter::CMD. See more to use it 9554 on http://doc.otrs.org/. 9555 - 2003-10-29 added bin/CleanUp.pl to clean up of all tmp data 9556 like ipc, database or fs session and log stuff (added CleanUp() 9557 to Kernel::System::AuthSession::\* and Kernel::System::Log). 9558 - 2003-10-27 added "-c Kernel::Config::GenericAgentJobModule" 9559 option to GenericAgent.pl to use it with more than one 9560 (Kernel::Config::GenericAgent) job file. For example you will be 9561 able to have Kernel::Config::Delete and Kernel::Config::Move or 9562 other job files to execute it on different times. 9563 - 2003-10-14 changed phone default settings: 9564 * new tickets are unlocked (not locked) 9565 * subject and body is empty as default 9566 - 2003-09-28 improved next screen management after closing tickts 9567 - 2003-09-28 added \<OTRS\_TICKET\_STATE\> to agent compose answer screen 9568 as variable for new ticket state in composed message. 9569 - 2003-08-28 improved GenericAgent to use From, To, Cc, Subject and 9570 Body for ticket selection - example: 9571 9572```perl 9573 'delete all tickets with subject "VIRUS 32" in queue abc' => { 9574 # get all tickets with this properties 9575 Queue => 'abc', 9576 Subject => '%VIRUS%', 9577 # new ticket properties 9578 New => { 9579 # DELETE! 9580 Delete => 1, 9581 }, 9582 }, 9583``` 9584 - 2003-07-31 added "Show closed Ticket/Don't show closed Ticket" link 9585 to customer panel show my tickets overview 9586 - 2003-07-14 added last owner selection to Kernel/Modules/AgentOwner.pm 9587 - 2003-07-13 add "single sign on" (pre-authentication) option for 9588 http-basic-auth (Kernel::System::Auth::HTTPBasicAuth and 9589 Kernel::System::CustomerAuth::HTTPBasicAuth). Thanks to Phil Davis! 9590 - 2003-07-12 fixed bug#[155](http://bugs.otrs.org/show_bug.cgi?id=155) - in multiple page ticket view, start value 9591 might be too high 9592 - 2003-07-12 improved ticket search, added also search profile option 9593 - 2003-07-05 improved module permission options, now it's possible 9594 to add more the one group 9595 - 2003-06-26 improved ticket search and added new search preferences 9596 table (db update with scripts/DBUpdate-to-1.2.(mysql|postgres).sql) 9597 required! 9598 - 2003-05-29 added utf-8 support for webfrontends (min. Perl 5.8.0 9599 required) 9600 - 2003-05-20 added array for source queue selection to bin/GenericAgent.pl 9601 for example, use this job for more queues: 9602 9603```perl 9604 'move tickets from tricky to experts' => { 9605 # get all tickets with this properties 9606 Queue => ['tricky', 'tricky1'], 9607 States => ['new', 'open'], 9608 Locks => ['unlock'], 9609``` 9610 - 2003-05-13 removed UNIQUE (not needed!) in pop3\_account table 9611 9612# 1.1.3 2003-07-12 9613 - 2003-07-12 fixed bug#[182](http://bugs.otrs.org/show_bug.cgi?id=182) - Error when modify an queue without a queue-name 9614 - 2003-07-12 removed "PerlInitHandler Apache::StatINC" (Reload %INC files 9615 perl modules) from scripts/apache-httpd.include.conf because of many error 9616 message in apache error log 9617 -=\> apache reload is still needed when perl modules changed on disk \<=- 9618 - 2003-07-12 improved performance of Kernel/System/Ticket/ArticleStorageDB.pm 9619 with large objects 9620 - 2003-07-10 fixed bug#[171](http://bugs.otrs.org/show_bug.cgi?id=171) - No lock check if two Agents try to lock 9621 ticket at same time (or later) 9622 - 2003-07-06 fixed bug#[168](http://bugs.otrs.org/show_bug.cgi?id=168) - The install script for POSTGRES contains wrong 9623 datatypes (DATETIME instead of TIMESTAMP) 9624 - 2003-07-06 fixed bug#[165](http://bugs.otrs.org/show_bug.cgi?id=165) - Pop3 change - does not show the queue 9625 - 2003-07-03 fixed bug#[178](http://bugs.otrs.org/show_bug.cgi?id=178) - Authenticated customer LDAP requests don't work 9626 - 2003-07-02 updated Finnish translation, thanks to Antti K�m�r�inen 9627 - 2003-07-01 added SMTP module port patch of Jeroen Boomgaardt 9628 - 2003-06-22 fixed bug#[144](http://bugs.otrs.org/show_bug.cgi?id=144) - PostMasterPOP3.pl is exiting 9629 "Attached .eml file causes bug in EmailParser.pm" 9630 http://bugs.otrs.org/show_bug.cgi?id=144 9631 - 2003-06-04 fixed legend colors of stats pics 9632 9633# 1.1.2 2003-05-31 9634 - 2003-06-01 improved Kernel/System/Ticket/Number/\*.pm (ticket number 9635 generator modules) to work with non existing var/log/TicketCounter.log. 9636 -=\> So var/log/TicketCounter.log will be removed from the CVS and 9637 tar.gz updates will be much easier! (TicketCounter.log will not be 9638 reseted on tar-update of OTRS update) 9639 - 2003-06-01 added Resent-To email header check for queue sorting of 9640 new ticket - http://lists.otrs.org/pipermail/otrs/2003-May/001845.html 9641 - 2003-05-30 added "PerlInitHandler Apache::Reload" (Reload %INC files 9642 perl modules) to scripts/apache2-httpd.include.conf 9643 -=\> no apache reload is needed when perl modules is updated on disk \<=- 9644 - 2003-05-30 added "PerlInitHandler Apache::StatINC" (Reload %INC files 9645 perl modules) to scripts/apache-httpd.include.conf 9646 -=\> no apache reload is needed when perl modules is updated on disk \<=- 9647 - 2003-05-29 fixed create ticket (without priority selection) via 9648 customer panel and changed priority names. 9649 - 2003-05-26 fixed pic.pl bug - http://bugs.otrs.org/show_bug.cgi?id=149 9650 - 2003-05-19 improved text formatting of "long" messages in QueueView 9651 TicketZoom, TicketPlain and TicketSearch 9652 - 2003-05-18 fixed small logic bugs in Kernel/System/PostMaster\* 9653 improved debug options for bin/PostMaster.pl and bin/PostMasterPOP3.pl 9654 -=\> just used -d1 (1-3) for debug level of Kernel/System/PostMaster\* 9655 - 2003-05-18 added customer data lookup for PostMaster\*.pl based on 9656 senders email address (set customer id and customer user) 9657 - 2003-05-13 fixed unwanted ticket unlock on move 9658 - 2003-05-13 added russian translation! Thanks to Serg V Kravchenko! 9659 - 2003-05-13 added config options for shown customer info size 9660 9661```perl 9662 $Self->{ShowCustomerInfo(Zoom|Queue|Phone)MaxSize} 9663``` 9664 - 2003-05-08 fixed ignored user comment in admin area 9665 - 2003-05-04 added missing StateUpdate (table ticket\_history\_type) 9666 to scripts/DBUpdate-to-1.1.postgresql.sql 9667 - 2003-05-02 removed unique option for the pop3\_account column 9668 login! To be able to have more pop3 accounts with the same 9669 login name. 9670 - 2003-05-01 fixed bug#[134](http://bugs.otrs.org/show_bug.cgi?id=134) - Title shows "Select box" instead 9671 of "Admin Log" - http://bugs.otrs.org/show_bug.cgi?id=134 9672 - 2003-05-01 fixed Kernel/System/AuthSession/\*.pm to be able 9673 to store 0 values 9674 9675# 1.1.1 2003-05-01 9676 - 2003-04-30 removed agent notify about new note because new 9677 owner got ticket assigned to you notify! 9678 - 2003-04-29 fixed bug#[131](http://bugs.otrs.org/show_bug.cgi?id=131) - QueueView shows wrong queue in 9679 drop-downs - http://bugs.otrs.org/show_bug.cgi?id=131 9680 - 2003-04-29 added min. counter size option (default 5) for 9681 Kernel::System::Ticket::Number::AutoIncrement module. 9682 - 2003-04-25 removed shown customer id in 'MyTickets' from 9683 customer interface - added customer id to user name line 9684 9685# 1.1 rc2 2003-04-24 9686 - 2003-04-24 added refresh time to AgentMailbox screen (refresh 9687 time still exists for QueueView) 9688 - 2003-04-24 fixed "show closed tickets" in customer interface 9689 (http://lists.otrs.org/pipermail/otrs/2003-April/001508.html) 9690 - 2003-04-24 fixed max shown tickets in QueueView (default now 1200) 9691 (http://lists.otrs.org/pipermail/otrs/2003-April/001505.html) 9692 - 2003-04-23 fixed missing filename (default index.pl) for download 9693 of attachments using Kernel/System/Ticket/ArticleStorageFS.pm 9694 (http://lists.otrs.org/pipermail/otrs/2003-April/001491.html) 9695 - 2003-04-22 fixed bug#[123](http://bugs.otrs.org/show_bug.cgi?id=123) - Email address with simple quote 9696 http://bugs.otrs.org/show_bug.cgi?id=123 9697 - 2003-04-18 added RH8 IPC (shm id 0) workaround (create dummy shm) 9698 - 2003-04-17 fixed AgentStatusView (1st ticket is actually the 2nd) 9699 - 2003-04-17 added Firstname/Lastname of agents to ticket history 9700 9701# 1.1 rc1 2003-04-15 9702 - 2003-04-15 added Italian translation - Thanks to Remo Catelotti 9703 - 2003-04-14 improved performance of MIME parser (PostMaster) 9704 - 2003-04-13 added config option DefaultNoteTypes (used note 9705 types) default is just note-internal because note-external and 9706 note-report is confusing. 9707 - 2003-04-11 added check if ticket state type is closed or 9708 removed then send not 'auto reply' to customer. 9709 http://lists.otrs.org/pipermail/otrs/2003-April/001401.html 9710 - 2003-04-11 added check for quotable messages in auto response 9711 - 2003-04-11 added check and html2ascii convert for html only 9712 emails on std. responses, forwards or splits 9713 - 2003-04-11 added Page Navigator for AgentQueueView - 9714 http://lists.otrs.org/pipermail/otrs/2003-February/000881.html 9715 - 2003-04-09 improved AdminEmail feature with group recipient 9716 - 2003-04-08 added ticket split option in article zoom. 9717 - 2003-04-08 fixed bug#[109](http://bugs.otrs.org/show_bug.cgi?id=109) - Attachments not being forwarded on 9718 http://bugs.otrs.org/show_bug.cgi?id=109 9719 - 2003-04-08 fixed bug#[111](http://bugs.otrs.org/show_bug.cgi?id=111) - Inability to forward on anything from: 9720 'agent email(external)' - http://bugs.otrs.org/show_bug.cgi?id=110 9721 - 2003-03-24 improved user-auth and customer-auth ldap interface 9722 with 'UserAttr' (UID for posixGroups objectclass and DN for non 9723 posixGroups objectclass) on group access check. Config options now: 9724 9725```perl 9726 $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; 9727 $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; 9728 # for ldap posixGroups objectclass (just uid) 9729 $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; 9730 # for non ldap posixGroups objectclass (with full user dn) 9731 $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; 9732``` 9733 - 2003-03-24 added agent feature to be also customer of one ticket 9734 - 2003-03-24 added UncountedUnlockTime config options - e.g. don't 9735 count Fri 16:00 - Mon 8:00 as unlock time. 9736 - 2003-03-23 added generic module/group permission concept for 9737 Kernel/Modules/\*.pm modules. 9738 -=\> add "$Self-\>{'Module::Permission'}-\>{'module'} = 'group';" 9739 to Kernel/Config.pm like 9740 "$Self-\>{'Module::Permission'}-\>{'AdminAutoResponse'} = 'users';" 9741 to let the users groups able to change the auto responses. 9742 - 2003-03-13 improved create customer account - send account login 9743 via email to requester (added config text for email) 9744 - 2003-03-13 added SendNoAutoResponseRegExp config option to send no 9745 auto responses if regexp is matching. (Default is 9746 '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?') 9747 - 2003-02-11 improved ticket search (merged fulltext and ticket number 9748 rearch) 9749 - 2003-03-10 added customer email notification on move, state update 9750 or owner update (config option for each queue). Use 9751 "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql". 9752 http://lists.otrs.org/pipermail/dev/2002-June/000005.html 9753 - 2003-03-06 added ro/rw to group object. So the agent is able to search, 9754 zoom, ... in tickets but can't edit the tickets - added also new config 9755 option 'QueueViewAllPossibleTickets' to show the ro queues in the queue 9756 (default 0 -=\> not shown). 9757 Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql". 9758 - 2003-03-05 added sendmail backends (Kernel::System::Email::Sendmail 9759 and Kernel::System::Email::SMTP) - for win32 user. New config options: 9760 9761```perl 9762 $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; 9763 $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f '; 9764 9765 $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; 9766 $Self->{'SendmailModule::Host'} = 'mail.example.com'; 9767 $Self->{'SendmailModule::AuthUser'} = ''; 9768 $Self->{'SendmailModule::AuthPassword'} = ''; 9769``` 9770 - 2003-03-05 added "view all articles" config option for ticket zoom 9771 view (TicketZoomExpand default is 0) - new dtl templates for ticket 9772 zoom Kernel/Output/HTML/\*/AgentZoom\*.dtl (removed TicketZoom\*.dtl) 9773 http://lists.otrs.org/pipermail/otrs/2003-January/000784.html 9774 - 2003-03-03 new ticket state implementation (added ticket\_state\_type 9775 table). Use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql". 9776 State name is now free settable (because of the ticket state name). 9777 Added ticket state documentation. 9778 - 2003-02-25 rewrote scripts/backup.sh, update your cronjobs! 9779 http://lists.otrs.org/pipermail/dev/2003-February/000112.html 9780 - 2003-02-23 added sub-queue support 9781 http://lists.otrs.org/pipermail/otrs/2002-June/000065.html 9782 - 2003-02-17 added allowing the client to close a ticket via customer 9783 panel - http://lists.otrs.org/pipermail/otrs/2003-February/000891.html 9784 - 2003-02-15 fixed hanging login problem with mod\_perl2 9785 - 2003-02-15 added mod\_perl2 support for web installer 9786 - 2003-02-15 unfortunately there is a mod\_perl2 bug on RH8 - added 9787 check if crypt() is working correctly 9788 - 2003-02-14 fixed default Spelling Dictionary selection and added 9789 a preferences option 9790 - 2003-02-13 added PendingDiffTime config option (add this time to 9791 shown (selected) pending time) - 9792 http://lists.otrs.org/pipermail/otrs/2003-February/000899.html 9793 - 2003-02-09 updated priotity options with number prefix for sort of 9794 html select fields - e. g. "normal" is "3 normal" and "high" is 9795 "4 high" - use "scripts/DBUpdate-to-1.1.(mysql|postgresql).sql" 9796 - 2003-02-09 added ShowCustomerInfo(Queue|Zoom|Phone) config options 9797 for shown CustomerInfo (e. g. company-name, phone, ...) on 9798 AgentQueueView, AgentZoom and AgentPhone. 9799 - 2003-02-08 improved fulltext search with queue and priority option 9800 - 2003-02-08 added html color highlighting for ticket article type 9801 e. g. to highlight internal and external notes in TicketZoom -=\> 9802 article tree. 9803 - 2003-02-08 added html color highlighting for ticket priority 9804 - 2003-02-08 moved to 100% CSS support for Standard and Lite theme 9805 - 2003-02-08 improved VERSION regex for 1.x.x.x cvs revision 9806 - 2003-02-08 changed database script location from install/database 9807 to scripts/database 9808 9809# 1.0.2 2003-03-09 9810 - 2003-03-09 fixed http redirect problem with mod_perl2 9811 - 2003-03-09 fixed pic.pl and show html email problem with IE - 9812 http://lists.otrs.org/pipermail/otrs/2003-March/001104.html 9813 - 2003-03-08 fixed spell check problem - 9814 http://lists.otrs.org/pipermail/otrs/2003-March/001077.html 9815 - 2003-02-26 added missing ResponseFormat config option to 9816 Kernel/Config/Defaults.pm 9817 - 2003-02-14 fixed default Spelling Dictionary selection and added 9818 a preferences option 9819 - 2003-02-13 added PendingDiffTime config option (add this time to 9820 shown (selected) pending time) - 9821 http://lists.otrs.org/pipermail/otrs/2003-February/000899.html 9822 9823# 1.0.1 2003-02-10 9824 - 2003-02-10 Released 1.0 rc3 as OTRS 1.0.1 9825 9826# 1.0 rc3 2003-02-03 9827 - 2003-02-03 added customer user info on TicketView, TicketZoom and PhoneView 9828 dtl template (if wanted, uncomment it). 9829 - 2003-02-03 fixed java script stuff for Spell Check 9830 - 2003-02-03 added customer user serach to PhoneView 9831 - 2003-02-02 added pending ticket notification - Thanks to Andreas Haase! 9832 http://lists.otrs.org/pipermail/otrs/2003-January/000839.html 9833 - 2003-01-27 fixed some doc typos - Thanks to Eddie Urenda! 9834 - 2003-01-27 added die string -=\> better to find webserver user file 9835 write permission problems (var/log/TicketCounter.log)! 9836 Kernel/System/Ticket/Number/\*.pm 9837 - 2003-01-23 added Brazilian Portuguese translation! Thanks to Gilberto 9838 Cezar de Almeida! 9839 9840# 1.0 rc2 2003-01-19 9841 - 2003-01-19 added CustomerUser LDAP backend - Thanks to Wiktor Wodecki! 9842 - 2003-01-19 fixed CustomerUser backend (config options) 9843 - 2003-01-18 fixed bug#[61](http://bugs.otrs.org/show_bug.cgi?id=61) (ArticleStorageInit error ) - 9844 http://bugs.otrs.org/show_bug.cgi?id=61 9845 - 2003-01-17 fixed bug#[68](http://bugs.otrs.org/show_bug.cgi?id=68) on FreeBSD 4.7 (trying to "compose email" from 9846 the agent interface) - http://bugs.otrs.org/show_bug.cgi?id=68 9847 - 2003-01-16 fixed bug#[62](http://bugs.otrs.org/show_bug.cgi?id=62) (not working command line utilitity) - 9848 http://bugs.otrs.org/show_bug.cgi?id=62 9849 - 2003-01-16 added bin/otrs.checkModules to check installed and 9850 required cpan modules 9851 - 2003-01-15 updated finnish translation! Thanks to Antti K�m�r�inen! 9852 - 2003-01-15 added CheckMXRecord option to webinstaller 9853 - 2003-01-14 fixed typos "preferneces != preferences typo" 9854 http://lists.otrs.org/pipermail/dev/2003-January/000074.html 9855 Thanks to Wiktor Wodecki! 9856 - 2003-01-14 fixed bug#[59](http://bugs.otrs.org/show_bug.cgi?id=59) (Bug in SELECT statement on empty search form) - 9857 http://bugs.otrs.org/show_bug.cgi?id=59 9858 - 2003-01-14 updated french translation! Thanks to Nicolas Goralski! 9859 - 2003-01-12 added spanisch translation! Thanks to Jorge Becerra! 9860 - 2003-01-11 fixed AgentPhone bug of Time() in subject - 9861 Time(DateFormatLong) was shown 9862 9863# 1.0 rc1 2003-01-09 9864 - 2003-01-09 added AgentTicketPrint (Ticket Print View) 9865 - 2003-01-09 improved Kernel::System::Ticket::IndexAccelerator::RuntimeDB 9866 and StaticDB (for locked tickets). 9867 - 2003-01-09 removed Kernel::System::Ticket::IndexAccelerator::FS 9868 because RuntimeDB and StaticDB is enough 9869 - 2003-01-05 improved fulltext search (added ticket state search option) 9870 - 2003-01-05 added CMD option to bin/GenericAgent.pl (so you can 9871 execute own programs on GenericAgent.pl actions - e. g. send 9872 special admin emails) 9873 - 2003-01-02 added attachments support for std. responses 9874 - 2002-12-27 added filters (All, Open, New, Pending, Reminder) to 9875 AgentMailbox (locked-ticket-view) 9876 - 2002-12-24 added pending feature for tickets 9877 - 2002-12-20 added Kernel::System::Ticket::ArticleStorage\* modules 9878 for attachments in database or fs (needs to update the database 9879 (scripts/DBUpdate.(mysql|postgesql).sql)! The main reason is a lot 9880 of people have problems with the file permissions of the local otrs 9881 and webserver user (often incoming emails are shown some times again). 9882 TicketStorageModule in Kernel/Config.pm. 9883 * Kernel::System::Ticket::ArticleStorageDB -\> (default) 9884 * Kernel::System::Ticket::ArticleStorageFS -\> (faster but webserver 9885 user should be the otrs user - use it for larger setups!) 9886 - 2002-12-19 attachment support (send and view) for customer panel! 9887 - 2002-12-18 added config option CheckEmailAddresses and CheckMXRecord. 9888 CheckMXRecord is useful for pre checks of valid/invalid senders ( 9889 reduce Postmaster emails). Disable CheckEmailAddresses if you work 9890 with customers which don't have email addresses or your otrs system is 9891 in your lan! 9892 - 2002-12-18 added more error handling to AgentPhone 9893 - 2002-12-15 added bin/PostMasterPOP3.pl and AdminPOP3 interface for 9894 fetching emails without procmail, fetchmail and MDA 9895 - 2002-12-12 added finnish translation - Thanks to Antti K�m�r�inen! 9896 - 2002-12-08 added working PostMasterDaemon.pl and PostMasterClient.pl, 9897 alternative to PostMaster.pl. How it works: If the PostMasterDaemon.pl 9898 is running, pipe email through PostMasterClient.pl like (PostMaster.pl) 9899 (e. g. "cat /tmp/some.box | bin/PostMasterClient.pl"). Pro: Speed, Contra 9900 needs more memory. 9901 - 2002-12-07 added customer-user-backend Kernel/System/CustomerUser/DB.pm. 9902 - 2002-12-07 added preferences-backend module for user and customer user 9903 (Kernel/System/ (User/Preferences/DB.pm and CustomerUser/Preferences/DB.pm) 9904 - 2002-12-04 moved from Date::Calc (Perl and C) to Date::Pcalc (Perl only) 9905 and added Date::Pcalc to Kernel/cpan-lib/ (OS independent!). 9906 - 2002-12-01 moved GenericAgent.pm to GenericAgent.pm.dist to have tarball 9907 updates easier. 9908 - 2002-12-01 moved finally to new config file Kernel/Config.pm.dist! Learn 9909 more -=\> INSTALL -=\> "Demo config files"! 9910 - 2002-12-01 added "enchant LDAP auth" patch from Wiktor Wodecki for 9911 Kernel/System/Auth/LDAP.pm and Kernel/System/CustomerAuth/LDAP.pm - 9912 http://lists.otrs.org/pipermail/dev/2002-November/000043.html. 9913 Thanks Wiktor! 9914 - 2002-11-28 fixed bug#[39](http://bugs.otrs.org/show_bug.cgi?id=39) - added mime encode for attachment file names 9915 http://bugs.otrs.org/show_bug.cgi?id=39 - Thanks to Christoph Kaulich! 9916 - 2002-11-27 added backend modules for loop protection of PostMaster.pl 9917 "LoopProtectionModule" in Kernel/Config.pm (default is DB) - 9918 Kernel::System::PostMaster::LoopProtection::(DB|FS). 9919 - 2002-11-24 added delete ticket feature for GenericAgent.pl (removes tickets 9920 from db and fs) - http://lists.otrs.org/pipermail/dev/2002-October/000037.html. 9921 - 2002-11-23 removed Kernel::Modules::AdminLanguage! Moved used languages 9922 to config file (Kernel/Config.pm - DefaultUsedLanguages). Moved translation 9923 files from long language names to short names like en, de, bg, nl, ... 9924 (e. g. Kernel/Language/bg.pm). Updated docu. 9925 - 2002-11-21 moved var/cron/\* to var/cron/\*.dist (.dist is not used) to make 9926 updates easier! Thanks to Bryan Fullerton! 9927 - 2002-11-15 moved %doc/install/\* to /opt/OpenTRS/install in RPM-specs. 9928 because the web-installer needs this stuff in this location. %doc isn't 9929 consistent on different linux distributions! 9930 - 2002-11-15 fixed bug#[48](http://bugs.otrs.org/show_bug.cgi?id=48) custom modules don't work/load - 9931 http://bugs.otrs.org/show_bug.cgi?id=48 9932 - 2002-11-15 added Dutch translation! Thanks to Fred van Dijk! 9933 - 2002-11-14 added Bulgarian translation! Thanks to Vladimir Gerdjikov! 9934 - 2002-11-11 added new config file as Kernel/Config.pm.dist (will be used 9935 for \>= OTRS 5.0 Beta9) if you want to test it with 0.5, use Kernel/Config.pm.dist 9936 as Kernel/Config.pm (cp Kernel/Config.pm.dist Kernel/Config.pm)! 9937 Kernel/Config/Defaults.pm is the config file with all defaults. If you want 9938 to change this settings, add the needed entry to Kernel/Config.pm(.dist) 9939 and the Kernel/Config/Defaults.pm will be overwrite. Updates will be much 9940 easier! - http://lists.otrs.org/pipermail/otrs/2002-October/000315.html 9941 - 2002-11-11 added spell ckecker for agent interface (Kernel::Modules::AgentSpelling). 9942 - 2002-11-11 added browser window.status info for Standard Theme (Agent 9943 and Customer frontend). 9944 - 2002-11-11 added some CPAN modules to Kernel/cpan-lib/ (CGI 2.89, 9945 MIME-tools-5.411 and MailTools-1.51). 9946 - 2002-11-09 fixed attachment filename for IE (not the whole path like 9947 c:\Documents\test.jpg) Kernel/Modules/AgentCompose.pm. 9948 - 2002-11-09 fixed bug in Kernel/System/EmailParser.pm if email headers 9949 are longer then 64 characters. Thanks to Phil Davis! 9950 - 2002-11-01 added file permission check for PostMaster.pl on startup! 9951 -=\> Will help to get setup faster working! 9952 - 2002-10-31 added email valid check (incl. mx) on CreateAccount (customer 9953 panel) -=\> Config option: $Self-\>{CheckMXRecord}! 9954 9955# 0.5 beta8 2002-10-25 9956 - 2002-10-24 improved web installer - added system settings 9957 - 2002-10-22 added notify mail to agent by ticket move - configurable via preferences 9958 - 2002-10-22 added Lite QueueView - configurable via preferences 9959 - 2002-10-20 added customer web frontend (bin/cgi-bin/customer.pl, 9960 Kernel/Modules/Customer\*.pm and Kernel/Output/HTML/\*/Customer.dtl) 9961 - 2002-10-20 added lost password feature 9962 - added config support for AgentPreferences module (Kernel/Config/Preferences.pm) 9963 - added AgentStatusView module (overview of all open tickets) - (Thanks to Phil Davis)! 9964 - added support of generic session id name (e. g. SessionID, OTRS, ...) 9965 - added more flexibility for option string in Kernel::Modules::AgentPhone 9966 [Kernel::Config::Phone] 9967 9968```perl 9969 # PhoneViewASP -> useful for ASP 9970 # (Possible to create in all queue? Not only queue which 9971 # the own groups) [0|1] 9972 $Self->{PhoneViewASP} = 1; 9973 # PhoneViewSelectionType 9974 # (To: section type. Queue => show all queues, SystemAddress => show all system 9975 # addresses;) [Queue|SystemAddress] 9976 $Self->{PhoneViewSelectionType} = 'SystemAddress'; 9977 # PhoneViewSelectionString 9978 # (String for To: selection.) 9979 $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; 9980 # PhoneViewOwnSelection 9981 # (If this is in use, "just this selection is valid" for the PhoneView.) 9982 $Self->{PhoneViewOwnSelection} = { 9983 # QueueID => String 9984 '1' => 'First Queue!', 9985 '2' => 'Second Queue!', 9986 }; 9987``` 9988 - added attachment support for agent compose answer 9989 - added Kernel::Modules::AdminEmail feature - a admin can send (via admin 9990 interface) info to one or more agents. 9991 - added /etc/sysconfig/otrs file for rcscripts 9992 - added rpm for Red Hat Linux 7.3 9993 - added email notify on ownership change feature - see 9994 http://lists.otrs.org/pipermail/otrs/2002-September/000213.html 9995 - added ReplyTo patch for PostMaster.pl of Phil Davis - Thanks Phil! 9996 - http://lists.otrs.org/pipermail/otrs/2002-September/000203.html 9997 - created config file (Kernel/Config/GenericAgent.pm) for bin/GenericAgent.pl 9998 - splited Kernel/Config.pm info Kernel/Config.pm, Kernel/Config/Postmaster.pm 9999 Kernel/Config/Phone.pm and Kernel/Config/Notification.pm and renamed some 10000 config variables to get a better overview. 10001 - added new/current french translation - Thanks to Bernard Choppy! 10002 - added module support for log (Kernel/Config.pm --\> $Self-\>{LogModule}) 10003 * "Kernel::System::Log::SysLog" for syslogd (default) 10004 * "Kernel::System::Log::File" for log file 10005 - added alternate login and logout URL feature (Kernel/Config.pm --\> 10006 $Self-\>{LoginURL}, $Self-\>{LogoutURL}) and added two example alternate 10007 login pages scripts/login.pl (Perl) and scripts/login.php (PHP) 10008 - added backup and restore script (scripts/(backup|restore).sh) 10009 - moved Kernel::System::Article to Kernel::System::Ticket::Article! The 10010 ArticleObject exists not longer in Kernel::Modules::\*, use TicketObject. 10011 - fixed bug#[25](http://bugs.otrs.org/show_bug.cgi?id=25) Error on bounce of ticket - http://bugs.otrs.org/show_bug.cgi?id=25 10012 - fixed bug#[27](http://bugs.otrs.org/show_bug.cgi?id=27) Let the fields "new message" and "Locked tickets" be more visible - 10013 http://bugs.otrs.org/show_bug.cgi?id=27 10014 - fixed bug#[23](http://bugs.otrs.org/show_bug.cgi?id=23) little menu logic mistake - http://bugs.otrs.org/show_bug.cgi?id=23 10015 - fixed bug#[30](http://bugs.otrs.org/show_bug.cgi?id=30) Kernel/System/DB.pm - DB quoting http://bugs.otrs.org/show_bug.cgi?id=30 10016 Thanks to Marc Scheuffler! 10017 - fixed bug#[28](http://bugs.otrs.org/show_bug.cgi?id=28) Base64 Encoded mail fails - http://bugs.otrs.org/show_bug.cgi?id=28 10018 Thanks to Christoph Kaulich! 10019 - fixed rpm bug for SuSE Linux 7.3 (Installer) - Thanks to Schirott Frank! 10020 10021# 0.5 beta7 2002-08-06 10022 - improved screen session management (next screen, last screen) added back 10023 buttons 10024 - improved ticket and article lib functions (Kernel::System::Ticket::\* and 10025 Kernel::System::Article) 10026 - improved fulltext search 10027 - added time accounting for tickets (added new database table - time\_accounting! 10028 use scripts/DBUpdate.(mysql|postgresql).sql for database updates!) 10029 - added notify feature for ticket lock timeout by system 10030 - added user preferences item email (so login and email can be different) 10031 - added "Std. Response on creating a queue" feature 10032 (http://lists.otrs.org/pipermail/otrs/2002-July/000114.html) 10033 - added module support for auth. (Kernel/Config.pm --\> $Self-\>{AuthModule}) 10034 * "Kernel::System::Auth::DB" against OTRS DB (default) 10035 * "Kernel::System::Auth::LDAP" against a LDAP directory 10036 - added "ChangeOwnerToEveryone" feature fot AgentOwner (useful for ASP) 10037 Kernel/Config.pm -\> $Self-\>{ChangeOwnerToEveryone} = [0|1] 10038 - added AgentCustomer module (set a customer id to a ticket and get a customer 10039 history) 10040 - added a GenericAgent.pl! This program can do some generic actions on tickets 10041 (like SetLock, MoveTicket, AddNote, SetOwner and SetState). It was developed 10042 to close (automatically via cron job) ticket in a specific queue, e. g. all 10043 tickets in the queue 'spam'. (Thanks to Gay Gilmore for the idea) 10044 - added a simple webform (scripts/webform.pl) to generate emails with X-OTRS-Header 10045 to dispatch it with procmail (used for feedback forms) 10046 - added content\_type col. to article table to handle differen charsets correctly 10047 (use script/DBUpdate.(mysql|postgresql).sql to upgrate existing databases). 10048 - added generic session storage management (Kernel/Config.pm --\> $Self-\>{SessionModule}) 10049 * "Kernel::System::AuthSession::DB" (default) --\> db storage 10050 * "Kernel::System::AuthSession::FS" --\> filesystem storage 10051 * "Kernel::System::AuthSession::IPC" --\> ram storage 10052 - added http cookie support for session management - it's more comfortable to 10053 send links -==\> if you have a valid session, you don't have to login again - 10054 If the client browser disabled html cookies, otrs will work as usual, append 10055 SessionID to links! (Kernel/Config.pm --\> $Self-\>{SessionUseCookie}) 10056 - added generic ticket number generator (Kernel/Config.pm --\> $Self-\>{TicketNumberGenerator}) 10057 * "Kernel::System::Ticket::Number::AutoIncrement" (default) --\> auto increment 10058 ticket numbers "SystemID.Counter" like 1010138 and 1010139. 10059 * "Kernel::System::Ticket::Number::Date" --\> ticket numbers with date 10060 "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139. 10061 * "Kernel::System::Ticket::Number::DateChecksum" --\> ticket numbers with date and 10062 check sum and the counter will be rotated daily like 2002070110101520 and 2002070110101535. 10063 * "Kernel::System::Ticket::Number::Random" --\> random ticket numbers "SystemID.Random" 10064 like 100057866352 and 103745394596. 10065 - added UPGRADING file 10066 - updated redhat init script (Thanks to Pablo Ruiz Garcia) 10067 - fixed bug#[21](http://bugs.otrs.org/show_bug.cgi?id=21) " in email addresses are missing - http://bugs.otrs.org/show_bug.cgi?id=21 10068 (Thanks to Christoph Kaulich) 10069 - fixed bug#[19](http://bugs.otrs.org/show_bug.cgi?id=19) Responses sort randomly - http://bugs.otrs.org/show_bug.cgi?id=19 10070 - fixed SetPermissions.sh (permission for var/log/TicketCounter.log) (Thanks to 10071 Pablo Ruiz Garcia) 10072 - fixed bug#[16](http://bugs.otrs.org/show_bug.cgi?id=16) Attachment download - http://bugs.otrs.org/show_bug.cgi?id=16 10073 (Thanks to Christoph Kaulich) 10074 - fixed bug#[15](http://bugs.otrs.org/show_bug.cgi?id=15) typo in suse-rcotrs (redhat-rcotrs is not affected) - 10075 http://bugs.otrs.org/show_bug.cgi?id=15 10076 10077# 0.5 beta6 2002-06-17 10078 - added AgentBounce module 10079 - moved from Unix::Syslog to Sys::Syslog (Kernel::System::Log) because Sys::Syslog 10080 comes with Perl (not an additional CPAN module)! 10081 - added redhat-rcotrs script (thanks to Pablo Ruiz Garcia) 10082 - added OTRS cronjobs var/cron/[aaa\_base|fetchmail|postmaster|session|unlock] 10083 * aaa\_base -\> cronjob settings like MAILTO="root@localhost" 10084 * fetchmail -\> cronjob for fetchmail 10085 * postmaster -\> cleanup for not processed email 10086 * session -\> cleanup for old sessions 10087 * unlock -\> ticket unlock 10088 - added OTRS cronjobs support (start/stop) to scripts/suse-rcotrs 10089 - moved all OTRS application required modules to two new files, 10090 * Kernel/Config/Modules.pm (all used OTRS modules) 10091 * Kernel/Config/ModulesCustom.pm (all add-on application modules, written by 10092 someone else, e. g. customer db or accounting system) 10093 to be release independently with Third Party modules for OTRS. 10094 - added $Env{"Product"} $Env{"Version"} (e. g. OTRS 0.5 Beta6) as dtl environment 10095 variable. Source is $OTRS\_HOME/RELEASE. 10096 - added display support for HTML-only emails 10097 - added generic database and webserver to scripts/suse-rcotrs script 10098 - added PostgreSQL (7.2 or higher) support (use OpenTRS-schema.postgresql.sql) 10099 - fixed bug#[12](http://bugs.otrs.org/show_bug.cgi?id=12) fetchmail lock problem - http://bugs.otrs.org/show_bug.cgi?id=12 10100 - fixed bug#[11](http://bugs.otrs.org/show_bug.cgi?id=11) typos - http://bugs.otrs.org/show_bug.cgi?id=11 10101 - fixed bug#[10](http://bugs.otrs.org/show_bug.cgi?id=10) user\_preferences table - http://bugs.otrs.org/show_bug.cgi?id=10 10102 - fixed bug#[9](http://bugs.otrs.org/show_bug.cgi?id=9) LoopProtection!!! Can't open'/opt/OpenTRS/var/log/LoopProtection-xyz.log': 10103 No such file or directory! - http://bugs.otrs.org/show_bug.cgi?id=9 10104 - fixed HTML table bug in AdminArea::Queue (just with Netscape) 10105 - fixed SQL table preferences bug (use script/DBUpdate.mysql.sql) 10106 10107# 0.5 beta5 2002-05-27 10108 - added ticket escalation - if a ticket is to old, only this ticket will be shown 10109 till somebody is working on it 10110 * added new row (ticket\_answered) to ticket table 10111 * updated Kernel/Output/HTML/\<THEME\>/AdminQueueForm.dtl 10112 - added auto ticket unlock for locked old not answered tickets 10113 * added new row (ticket\_answered) to ticket table 10114 * modified Kernel::System::Ticket::Lock::SetLock() 10115 * added bin/UnlockTickets.pl with --timeout and --all options 10116 - added command line tool (bin/DeleteSessionIDs.pl) to delete expired or all session 10117 ids via command line or cron - options are --help, --expired and --all 10118 - fixed bug#[7](http://bugs.otrs.org/show_bug.cgi?id=7) - space in Installer.pm 10119 lets creating of database otrs in MySQL fail) by Stefan Schmidt. 10120 - added URL (screen) recovery after session timeout and possibility to send 10121 links without session id. Example: Shows you the ticket after OTRS 10122 login - http://host.example.com/otrs/index.pl?AgentZoom&TicketID=9 10123 - added http://bugs.otrs.org/ link to the Error.dtl template, to get an easier 10124 bug reporting 10125 - added NoPermission.dtl screen 10126 - added phone tool - Kernel::Modules::AgentPhone.pm 10127 - added french translation (thanks to Martin Scherbaum) 10128 - added 'Send follow up notification' and 'Send new ticket notification' to agent 10129 feature 10130 * added new values to initial\_insert.sql for agent notifications, table: 10131 ticket\_history\_type, value: SendAgentNotification 10132 * modified Kernel/Output/HTML/\<THEME\>/AgentPreferencesForm.dtl 10133 * required "new" options in Kernel::Config.pm! 10134 - fixed suse-rcotrs script (thanks to Martin Scherbaum) 10135 * added "INIT INFO" 10136 * just check httpd and mysqld - no restart 10137 * added stop-force|start-force option to restart httpd and mysqld 10138 - added help texts to the admin screens 10139 10140# 0.5 beta4 2002-05-07 10141 - changed login screen and added motd feature (Kernel/Output/HTML/Standard/Motd.dtl 10142 the motd file) 10143 - added Kernel::Modules::AdminCharsets.pm 10144 - added Kernel::Modules::AdminStatus.pm 10145 - added Kernel::Modules::AdminLanguages.pm 10146 - added mod\_perl stuff to README.webserver and scripts/suse-httpd.include.conf 10147 - fixed bug#[6](http://bugs.otrs.org/show_bug.cgi?id=6) - user is a reserved word in 10148 SQL) reported by Charles Wimmer. Added some variables for table names and columns 10149 to Kernel/Config.pm. Important: For existing installations you have to change the 10150 Config.pm or to rename the "user" table to "system\_user"! 10151 - added "kill all sessions" function to Kernel::Modules::AdminSession.pm 10152 - added old subject ("subject snip") and old email ("body snip") to auto reply 10153 - added stats support Kernel::Modules::SystemStats and bin/mkStats.pl (with GD) 10154 - fixed missing html quoting in Kernel::Output::HTML::Agent-\>AgentHistory 10155 - update of html in AgentTicketView.dtl and AgentZoom.dtl 10156 - added MoveInToAllQueues [1|0] to Config.pm (allow to choose the move queues for 10157 ticket view and zoom [all|own]) 10158 10159# 0.5 beta3 2002-04-17 10160 - added AgentOwner Module 10161 - added AgentForward Module 10162 - added auto session delete functions if remote ip or session time is invalid. 10163 - added mail (show-)attachment function 10164 - added permission check functions for AgentZoom, AgentPlain and AgentAttachments 10165 - added README.application-module 10166 10167# 0.5 beta2 2002-04-11 10168 - html (\*.dtl) beautified 10169 - added session driver (sql|fs) 10170 10171# 0.5 beta1 2002-03-11 10172 - first official release 10173
